Bought a used ford taurus. Knew it would be as-is, did not know the car was rejected for cert until I pointed it out to the salesmen, who said he wasnt aware either. Dealership mechanic assured me it was just the power steering pump. I stupidly took the advice given how cheap the car was and the relative cheapness of the part. Three days later, the car is in a shop with completely non-working headlights, broken actuator, broken oil delivery system, an upside down camera, an unidentified collection of some sort of moisture, and...the power steering pump.

I decided to use Haley Toyota to service my 4Runner that I purchased from Shelor because it was closer to where I live and it’s a Toyota dealer so in my mind this would be perfect. I was wrong. I am not a customer and after today’s experience I never will be. I needed some light servicing. I had a small crack in a rear tail light and I also needed the back tailgate cover replaced which was my urgent need because it kept falling down. After waiting 2 weeks for an appointment I get a call from the service department and they tell me that they have to order parts and nothing would be fixed today. If the rep that booked my appointment would have said something, I would have brought the car by in advance of the appointment to see what parts needed to be ordered. We had a whole in-depth conversation about what work I needed done, but for what? It was a total waste of my time and I will take it to Shelor to fix because of their incompetence. Not to mention the customer service rep was not helpful at all, and wanted to argue about it which I am just not going to do.

Patti in the service department embodies all you would expect in great Customer Service! She is the reason I keep bringing my 2 Toyota’s back for service! She is an asset to your dealership and always makes me feel welcome and treats me like I’m important (even though I’m sure she treats everyone that way!).

Our salesman, Wayne, was great!! The only time we could come in was after work at 5:30, and he was more than welcome to stay after to help us find the perfect car for us! After we had already paid and got the keys (which was well after closing at 7), he still took the time to sit down with us and show us all the cars features. He was great to work with and very patient with us!! The facility was great and very clean, and everyone we worked with (Matthew & Barbara) we’re super helpful and kind!

BJ was amazing to work with and made the daunting time at a car dealership effortless and painless! I found my dream car and he made me feel totally comfortable. This was my first car purchase on my own and he made sure that I understood everything that the process entailed. I not only recommend this dealership but I highly recommend BJ. Other car dealerships tried to take advantage of the fact that I was new to the car buying process but they constantly asked if I had questions and had no problem answer then. They know their cars! I can say happy that I am now a proud Jeep owner! Thanks for everything, you have earned yourself a lifelong customer.

Brought my daughter Toyota in for service. Looks at one of your truck, the salesman was really nice guy. Took time to tell me all about the truck. Very nice dealership!!

I greatly appreciated Haley’s commitment to integrity by choosing to NOT charge over MSRP. Jeff was excellent in his communication and was very patient with me. I’m a pain in the rear customer and he handled it well and delivered the exact truck I wanted. This is my 2nd purchase with Haley and couldn’t be happier. Definitely recommend!

Every time I’ve taken my car in for regular services it’s always been a good experience. The customer service people are always nice. RJ is awesome he always takes great care of you. The girl with the car rental is always very sweet and take good care of you.Haley Toyota has one of the best service centers I’ve ever dealt with.

Jamie aka Jaytee is the best at customer service and top notch sales person. If you need a vehicle dont hesitate to go see her. Go catch them keys.

Love Haley Toyota! They’re the absolute best and I’ve not had any issues when I need my car serviced.

Knowledgable salesperson, able to assist answering my questions and concerns. great customer service and friendly

I was referred to Anthony McCain at Haley by two family members and I’m glad I listened. He and team were friendly, no pressure, and very helpful.He took time to answer all my questions as I tried several different vehicles.

Haley Toyota of Roanoke makes the buying process simple, efficient, and manageable! My husband and I purchased a new RAV4 from Jerry Williams recently, and we absolutely love our new SUV. If youre looking for friendly, considerate, and outstanding customer service, Jerry is phenomenal! He took the time to answer all of our questions and made sure we were absolutely certain about our purchase. We look forward to working with Jerry and they Haley Toyota team again in the near future! Call Haley and ask for Jerry TODAY!

Easy to schedule service and reasonable time frame to complete. Haley folks are so friendly!

I had a great experience purchasing my new vehicle from Haley Toyota Roanoke. I was able to do most of it through emails and text. My sales person, Chef Jeff was very nice and accommodating. I love my new 4Runner!

I recently came in for service and I kinda miss the door while exiting. The service manager made feel so awful for my accident. He yelled at me and made feel an inch tall. I didn’t mean to hit the wall I am old. I forgive him. Only because his super sweet sweetheart of a stepson Jordan was so nice to me. He said he could fix my car with winky eye. Not sure what that means though.

Personable. Knew what to expect from my salesman. Bill Ould is AMAZING! He loves people. He deserves special recognition for all he does for his customers! I love this dealership and will continue to buy my cars from this dealership.

I ordered a car. I understand the pandemic and the difficulties of the current environment. Bug your first car sales order taker laughingly told me ” I don’t know why I come to work we’ve sold everything we are so busy”. Second my an took my order but never followed they w updates. But when I called to ask again told I have taken so many orders for cars. No news about car. ORDER TAKERS. THEY DONT CARE NOR NEED YOUR BUSINESS

I give the dealership a 3 because I had an amazing salesman (Matt), but the finance person almost lost this sale. Matt is the only reason I decided to finalize the purchase, he worked with me to get me the exact vehicle I was looking for. The finance manager is another story....I have never felt so much pressure, almost to the point of being aggressive, on my decisions to not finance through Toyota and to not get an extended warranty. He couldnt offer me a better rate, he wouldnt give me the military discount I was originally quoted because I wouldnt finance through Toyota, he was rude enough to even ask me WHY when I refused the extended warranty. I was hesitant to write this review, but then I saw where others had the same issue. Clearly, it should be addressed by the dealership.

Professional, knowledgeable and friendly staff, I always feel that I’m taking my Toyota to the best place that gets the best care available. I’m up front with what I would like done and always listen to the professionals who work there, after all, working on Toyota’s is what they do for a living. I’ve never felt misled. Also, the showroom is spacious, well lit, comfortable waiting area with WiFi, clean restrooms and a nice snack area.

Do not deal with them. I was quoted a price over the phone, put down a deposit and came in to do the paperwork. They changed the price by $9,000 on the car and would not sell it to me for what was quoted in writing and took money!

Polite, prompt service, nice waiting room, good safety protocol, price quote up front. had appointments when my local dealership was fully booked. worth the drive to have my car fixed within the time frame quoted.

Best experience of buying an used car! A smooth process overall! Totally worth a visit if you are on the search of either a new or used car.

I would recommend Haley Toyota to anyone who is looking for a car because they would work hard to get you in one. Salesman name Jerry Williams is a God sent because he understood our circumstances and between him and the supervisors made it possible.

A very competent and energetic saleswoman lost a sale because of the indifference of her finance manager. Wed decided on a price, I had checkbook in hand to put a deposit down on the vehicle...but then came the out-dated and old fashioned, let me talk to my manager routine. Now, I couldve put up with that had the manager been remotely interested in making a sale. $1,000 separated us on a cash deal. But instead of having a seat and having a truthful conversation, he walked away giving the saleswoman instructions to take my information. Yeah...I wont be back.

Don and Keith were great! My family has always been a Toyota family. They helped me find and get the exact vehicle I wanted to lease.

Bought a new Prius from Jeff and the team at Haley on 3/22/21. It was quick, painless, and hassle free. Shouldnt need another new car for a while, but if I do, I wont hesitate to contact them. As an added bonus, GM Chuck also throws in various golf and other expertise weekly, for free, on the Greg Roberts radio show.

One of the worst experiences I’ve ever had. I inquired about a used vehicle they had for sale online. I was looking to see if still available and get a couple interior pictures. There email response was “given how far away you are this car isn’t for you”. Contacted the general sales manager and it was no better. I thought he would want to know how his salespeople respond to internet/online customers. Nope he could careless. His response so do you wanna buy a car or just complain. How they determined how far away I am I have no idea. This must be a family run dealership because there’s no way this would fly anywhere else. Hopefully this will reach the GM and/or owner.

WJ is so nice and personable! He literally made me forgot why I was anxious about visiting a dealership! Im deaf in both ears and I was very nervous about having to deal with this experience but he made it effortless!

Bought my car a little over a year ago, i still love it, when i purchased the car salesman was quick i was in and out in about a hour everything went well, until a couple of months later, Now to say this i’m writing this review this late because i’m busy most of the time and i’ve forgotten about it till now, But in March i later found out Haley Toyota Put close to $5000 worth of dealership warranties on my Vehicle that i never asked for, i only found out because i know dealerships are sneaky so i decided to call the finance department and ask if i did have dealership warranties on my vehicle and he named a couple, !! Which is highly illegal !! i would just love to know how many people they have done this too, So if you have bought a car here or plan on buying one i say with a warning to check to make sure they haven’t done this to you! WATCH OUT!!! and to drive past this place!! Finance guys and salesman have a way of hiding things just for extra money on there check

Pam Neighbors is AMAZING! She is honest, genuine and GREAT at what she does. She cares about what you want and makes sure you get it! She made the dreaded experience of dealing with a salesperson into an EXCELLENT experience and we can never thank her enough.

Just left service department and I was very disappointed. Ill start with my last visit. I had a small leak in the tire and I ask the person on the front desk to check and he said there wasnt a leak. Come to find out there was a leak in the tire and I had to get it plug. Now, this visit, I had a flat tire and I was told I had to get two tires since my vehicle is all wheel drive which was understandable. Beside the fact it cost an arm and leg for two tires because it was (non-flat tires), they didnt even have the right tire pressure in one of the tires. Which the tire pressure gauge stayed on until I added more air. I was also missing a tire stem cover and for the cost I would think they would put it on there. I would think it would come with the cost of the repair and labor at least thats what a good dealership would do.

WJ helped me buy a car yesterday. I didn’t plan to buy a car but it was such a low pressure experience & the car was reasonably priced and the Toyota care free maintenance for 2 years, it was a done deal. So easy and fast. Very happy with my new car. Highly recommend this dealer & WJ!

We just bought a minivan from Haley & it was a wonderful experience!!! We fell in love with the van on our test drive & the process was seamless to buy it! Keith was a fantastic salesman! Signing paperwork with Zach was simple- thanks for that Zach! And Chuck was a big help- such a wonderful experience at Haley! It’s our 2nd car we have bought from them & every experience has been awesome. Also- never thought I’d love a van...but it’s AWESOME. I’ve been trying to find excuses to take it out & drive it just because I want to drive it! Haha!! A big thanks to everyone at Haley!

Bought a 2015 Chevy Silverado with 68k mikes on 20 Sep 2020. Just over a month and right about 1000 miles later the engine blew. The ONE time we did NOT buy the extended warranty. My wife and I placed several calls to Haley to see if they would make any effort to do anything. Now two weeks later NO return calls whatsoever, not even the courtesy to say that there was nothing they would or could do. Over the last 7 years we have done over $80k business with Haley, but no more. Stay away from this STEALERSHIP. Thinking about painting a big lemon on this truck and parking it on road in front of their STEALERSHIP!

After towing ($166) my car to Firestone, after paying Firestone to fix my car ($90), paying for a rental car during the duration my car was at Firestone ($400) to eventually Firestone telling me that they cant fix my car and that only Toyota can, I had my 2012 Rav4 with 80k miles on it towed to Haley Toyota. They gave me a new loaner car (for $35 a day for 6 days--a better deal than before thankfully) for time for Toyota to fix my car. I was told to fix the EVAP issue itd only be $140, and since $140 is affordable, I agreed to have the other suggestions of having my brakes replaced and AC flushed bringing my total WAY UP, but I thought those two items were important--so lets do it. I was told today that my car was fixed including my brakes, an AC flushing, and the main EVAP concern, so I drove 40 minutes to the dealership, paid over $1k ($1080) assuming my car was fixed. I got in my car, turned my car on only to see the dashboard lights were still on. Furious, I expected a full refund as the problem was obviously not fixed yet. Thankfully the assistant manager came out to explain why the dashboard lights might be on and that theyll keep my car longer to figure out why. His explanation made the situation ok...kind of...I guess. I explained to him what a huge inconvenience this particular situation was for me as I work full-time and am in school full-time (and I should be studying during this wasted time). Wasting my time driving to and from the dealership and dealing with the situation at the dealership was a horrible use of my little study time (which the rental car lady [initials DC] didnt care AT ALL about and made perfectly clear with her disrespectful comments to me). I will only do business with her (initials DC) with a manager present in the future or not. at. all. I hope next time I get a call from Toyota that my car is fixed, that it actually is. I am very disappointed in the entire process and customer service of the car loaner lady (initials DC) (with the exception of the low cost of the loaner car and Brandi who is very kind and texts me updates from the technicians). I am very concerned now about how much more money will be charged to fix the problem. I may not have agreed to proceed with fixing the recommendations described above if the EVAP ultimately ends up costing a lot more. I hope my trust in Toyota can be redeemed especially since I bought a Toyota for their excellent reputation ....or maybe Ill just take my car to a different Haley Toyota dealership. Well see how this plays out.Update: Toyota ended up replacing a part to fix the initial EVAP concern that still existed after the first call that my car was fixed. They did not charge for this or the extra 2 days for the loaner vehicle. I feel better about the situation as I think Toyota tried to make it right.

I had an appointment for an oil change and tire rotation. I was told by the service check in attendant that my car had to have synthetic (not true, its preferred but not necessary) would be $65 (was fine with that) and the tire rotation was $49 (!!!). Since this was before the service was performed, I said the rotation cost was really high. No explanation that it was for balance and rotation just that was the price of a tire rotation there. I learned 2 days later just a rotation was $20. BE VERY CAREFUL GETTING SERVICE AT HALEY TOYOTA. THEY WILL TRY TO UPCHARGE YOU WITHOUT EXPLANATION. They LOST a new customer and possible future purchase. I had planned walking the lot while waiting for the service. My father and brother purchases from Haley Toyota often. Family referred me there. Haley may have lost their business, too. Before I get a reply about emailing a manger, just fwd this message to them. My appt was 4/29/21 @ 1130am.

Today I had the pleasure of working with RJ in the service center. I needed help to get an issue resolved before leaving to go out of town tomorrow. RJ was kind, polite, knowledgeable, professional, and efficient. He went above and beyond to help me to make sure my car was safe for my trip, not to mention had me in and out in no time. His caring attitude is one of the reasons I will continue to go back to Haley Toyota of Roanoke. After purchasing our Toyota Highlander from Haley Toyota of Roanoke over 6 years ago, with various trips to the service center and parts department I can honestly say I have never had a bad experience, but today was by far the best!

Excellent service experience as always. Comfortable waiting area and regular updates. Was supposed to be there for 8 hours and they had me out in 6!

Salesman promptly got car to show us which was exactly what we wanted. Excellent job of doing the paperwork promptly. Efficient, not pushy. Wayne treated us very well.

Best Service ever. Very professional. Totally recommend

Our salesman (Bryan Wiley) was great! He took the time to explain differences in models. No pressure purchase and he got us exactly what we were looking for. After the sale, he spent the time showing us all the bells and whistles of our Highlander.

Started as just a visit to look at a couple cars and ended with exceptional customer service from BJ and Josh delivering on every expectation and need I had. There’s a reason I keep coming back and referring everyone to Haley.

Jimmy Collier is a great salesperson. He was very helpful and knowledgeable. He explained features of the two vehicles I was interested in. No high pressure and made the purchase of mu new vehicle a very pleasant experience. I would highly recommend him.

Bill ould is such a great salesman. He is really friendly and a people person. I highly recommend everyone who wants a car go to haley toyota . The service is excellent! Ask for bill ould! Him and the finance guy worked up a great deal for me!

It was my first car purchase, and naturally, I was nervous, skeptical, and did extensive research. The Haley team is honest, sincere, and kept every word right from the first email reply till I left their dealership with my brand new Corolla. It turned out that most of the research and trepidation was unnecessary! Special thanks to Ricky, Aaliyah, Anthony, and Josh for making this experience memorable!

Keith Morris was great! This is the second time I have dealt with him on a new Toyota purchase. I live out of state and called him cold - he remembered me and I told him what I needed - he found it and gave me a price that was spot on - I didnt even need to haggle. I was pleasantly surprised by my trade in value too.

WJ Altizer and Dixie Hamm went over and beyond for me during my service experience at Haley Toyota. I mentioned a brief concern to WJ and he immediately had Dixie contact me. What an asset Dixie is to your service department!!! She provided me with excellent customer service and had be bring my car right in. She made me feel like I was the only customer that mattered that day. Dixie and WJ are the reasons I will only buy cars from WJ and Haley Toyota. I also recommend Haley to all my friends or anyone I hear in the market for a new vehicle. Please be sure to reward WJ and Dixie for going over and beyond to take care of your customers! THEY MAKE A DIFFERENCE!!! Thank you!

Called and talked to sales manager Ricky about 4wd pickup. He told me what he had and I was to ask g or him next day. Came t o dealership and was greeted by a salesman. Told him what I was told and he decides to help me.I could tell he didnt think i was going to purchase a vehicle as i dont wear suits and ties. I look at the ones they had and when I asked to test drive one he acted like I wasnt supposed to do that. He was hesitant about it and I told him I wanted to see how it ran compared to the one I had. He asked what I had and I told him same type truck just older version. His response was that they ran the same. I told him mine had a smaller v6 and different size tires he still stated they would be the same.Now I said thank you for your time and I said I would go somewhere else and see what they had. He changed his attitude then and as I was walking off again he started something off and I just told him what I thought. He comes toward me and gets up in my face as if he was going to hit me. Words were exchanged and I left.I have not called the manager and told him what happened since they are always the ones in the right.Now I am at Shelor Toyota buying a brand new truck. Maybe it was meant to be that way.I doubt they care and I know the salesman didnt care that I went somewhere else because of the way he acted.I think it was a religious difference (he thought he was God and I knew damn well he wasnt).

W.J. Altizer went above and beyond to take care of me, and got me one heck of a price on an amazing looking car. I am certainly one happy customer, and would recommend if anybody needs help picking out a Toyota they ask for him! World class service, and a truly great person to work with. The entire staff was super courteous, and friendly. By far some of the best inventory and prices in Roanoke!

I normally don’t go out of my way to leave reviews unless it is warranted and this is one of those times. Your sales staff is second to none. The amount of effort WJ Altizer and Matthew Gibson put in did not go unnoticed. They were both a pleasure to work with and If I could rate this more than 5 stars I would. I will definitely be spreading the word of how hard your sales team works for its customers.

I will never own another Toyota and I will never let these people rip me off again. My Service Advisor, Brandi, was always awesome, though. And she seen me almost 40 times in 2 years.

We purchased a 2021 Highlander at Haley. Chef Jeff made our buying process quick and painless. He is a straight shooter and puts no pressure on you to buy. He was accommodating throughout the entire process. We would definitely work with him again!

We did business here because Hayley Toyota and Chuck Baker are such strong supporters of the Roanoke Kiwanis Club. That is impressive. And, we were delighted to work with a salesman for our 2021 RAV4 Hybrid XLE Premium who was so personable; he was one of the nicest people. We were a bit surprised at a couple aspects of the buying process: we were presented a purchase contract to sign without being asked about vehicle options and accessories (we had to bring it up), we were asked to sign a subsequent purchase contract that failed to include a $750 discount that was included in the previous version (we had to flag the error), and we were asked to take delivery of our vehicle before the dealer had installed several of the ordered options and accessories (they waited to arrange for these until the vehicle arrived at the dealership instead of ordering them at the time of sale).

Toyotas commitment in keeping me a part of the Toyota family!

I had a great experience with WJ Altizer. He was not pushy, he listened and he values building a strong relationship with his customers. Highly recommend!

This review has different parts: the dealership itself and the sales staff.Sales: my husband I worked with W.J. Altizer to buy a vehicle. Not only was he very friendly, he was very knowledgeable and was quick to get us taken care of. He also made sure to go above and beyond to make sure we were taken care of with as little inconvenience as possible. I was not able to take the car home same day because of some repairs that needed to be made, but he was very communicative and kept us constantly updated. 10/10, would recommend.Dealership/Body Shop: dealership was clean, everyone was wearing masks and socially distancing. Body shop was as quick as they could be (despite the holiday delays and having to order parts) and work was done well (included painting and refurbishing the bumpers).Overall, a very pleasant experience. Would definitely recommend.

Jerry Williams didnt pressure me into buying a car that I didnt want. He along with the rest of the team members at Haley were polite and helpful to me! Would definitely recommend them to friends and family!

Bought a new Camry here 5 yrs ago and have regretted it from the start. We love the car and we got a good deal. But, every single visit to the service department has been a headache. For starters they constantly recommend services that are costly and unnecessary. Then they become passive aggressive with you when you refuse them. They wanted $1200 for a set of new tires. I bought the same tires at a tire store across town for $600. They wanted $300 to replace the battery that is giving no trouble whatsoever.They seem to think that all of their customers are sheeple that will do anything that they say.And they dont respond well when the customer doesnt allow themselves to be fleeced. It is highly doubtful that we will ever purchase another car from this dealership. At it certainly wont be one that has to be serviced here.

Chris Murphy was great help my friend and I to pick the best deal for Toyota truck Tacoma he was really patient and very knowledgeable with everything about trucks. I am giving him the highest rank as much as possible, and I highly recommended him. From the bottom of my heart thank you so much for all you do, haley Toyota dealership are so lucky to have Chris Murphy as part of their team.

This dealership is the best one I have ever been to! No pressure sales, above and beyond customer service handling issues when I purchased my son’s 1st vehicle! Thank you Dewey! You were the most friendly and helpful making sure my son’s car was good to go!! Thank you Anthony for the no pressure sales!

I have purchased at least 10 cars in my short life and Haley has been by far the best experience. The sales manager went out of his way to swing by and thank customers for giving them the opportunity for their/our business. One year in and the service department is still on point with everything. Haley Toyota has earned a lifetime customer.

Service is very slow. Go elsewhere

When buying a used car, make sure to do your own Carfax report. These guys produce fraudulent Carfax reports with their used vehicles. Bought a used vehicle from them, took it to a trusted mechanic due to transmission issues that Haley refused to fix, and my mechanic ran their own Carfax report out of courtesy. The Carfax report my mechanic got was completely different than what Haley provided and showed accidents, which Haleys report conveniently excluded. In the end, Haley knew they lied and paid to fix the transmission issue, but be warned. It may not be the whole company, but they have shady dealers...

Pam was so much help in finding my dream car! We were worried traveling from out of state to pick up the Jeep but she was so helpful over the phone and made sure everything was ready to go when we got there! Best car buying experience by far!

This rating is a 1 because of a windshield wiper. That was purchased in September at Haley ToyotaOne of the wipers broke and when they replaced it.It left marks on my windshield. And Patti asked me what are you trying to do get a new wiper that was not my intention, I didnt want the wipers leaving marks on my windshield. The way she spoke to me and her manager was very disturbing. Me and my husband has purchased 4 brand new cars from HaleyAnd never experienced anyone there that was so unprofessional. This has put a distaste for me ever purchasing another vehicleat Haley. I would like to thank the 2 gentlemen in parts that tried to solve the problem.

I had a great experience here and I highly recommend Haley Toyota. Everyone there that helped me communicated well and knew exactly how to help me. They did everything they could to help me get the car I wanted. A big thank you to Keith for everything he did to help me!

Bill Ould is great to work with, and my first, routine service experience went smoothly.

Use caution!! My wife made an appointment and was quoted a price over the phone for a refurbished radio/touchscreen install. Got there, and after waiting over 2 hours for a diagnostic, was told it was gonna cost more than TWICE the quoted amount. Strongly felt I was scammed into bringing my truck in so they could do their free multi-point check in an attempt to get me to pay for other services. What a waste of time/money. Love my Toyota, very disappointed in the service.

Friendly customer service reps and nice lounge area. If you have service scheduled, be prepare to wait. I spent almost two hours waiting for an oil change and tire rotation even with an appointment. It is great that this dealership is so busy, but a more accurate wait time would be helpful, especially if you are waiting there for your vehicle.

This dealership service department is always swamped but quality of work is unmatched. Thanks Haley Toyota!

After my car was totaled I worked with salesmen W.J. and B.J. here. They both put in 100% into helping me find what matched my needs and interest. They didnt pressure me, answered all of my questions, were professional, personal and made me a great deal on a very nice vehicle. I was very satisfied with my experience and recommend both of these guys to someone looking for a vehicle.And side note, I have had 2 Corollas, a 1992 that got to 291,000 milds and a 2010 that was running great before Bambi paid us a visit, was at 124,000 miles and hadnt had needed any work outside of regular maintenance. Both got good gas mileage and parts were affordable.Toyota is the most solid brand hands down. I got a large percentage of my money back for my 10yr old pretty well kept 2010 after it was totaled because they hold their value more than any other brand. If you want a practical and reliable vehicle Toyota is the best.

Haley Toyota has kept my Lexus IS running smoothly for a decade now. I appreciate the detailed report of all the systems, confidence in the mechanics, and the friendly efficient team that manages the service. Patty schedules repair and van service and greets me with a big smile for check in/out:, if she is backed up, someone else on the team assists. The van service to and from work made it easy to get my car serviced and Lamont’s friendly personality made it a relaxing interlude.

Love my new Avalon and the service from Haley is always great! Thanks for working with me to find just the right car!! Shout out to Jerry for his assistance.

Everyone we dealt with at the dealership was fantastic. BJ Edwards, our salesperson, was one of the best we have ever encountered when purchasing a vehicle. We felt no pressure and he kept in touch with us regularly to make sure we found exactly the vehicle we wanted.

No mask! Workers or customers. This has to be a joke. I asked the workers were mask a must they said no but it clearly states on the door that there is no entry unless your face is covered

My experience with Haley Toyota is 1 of utter appreciation 4 the service and representation of the salespeople and their willingness to help bring satisfaction 4 the business and service n which I sought!!!

Your Service Department needs a revamp.Heres the story. I needed a part. Called and spoke to the Parts Department, in which they gave me a price estimate of both the part and labor required; he also said they needed to order the part and should arrive in a few days because they didnt have any in stock at the moment. Cool, I was transferred to the Service Department and I made an appointment 2 weeks in advance. Enough time for the part to be ordered, shipped, etc. A few days before the appointment, I called to reschedule to a date that was only 3 days away from the original appointment due to work. Heres where it gets twisted: During the rescheduling, Service Department informed me that I need to pay for the part before they can order it and had the nerve to say, We told you the first time, which they didnt or I wouldnt have made the appointment weeks away. Then I ask, Will the part even be there in time for the appointment? Because I remember the parts department telling me that it takes a few days. After being placed on hold for a few minutes I was quickly told by some woman, After you pay it, the part should arrive the next day.I didnt like those odds or her tone of voice. Not only did it go against what I was originally told from the Parts Department, but how sure are they that the part will be there in time for the appointment. I know theyre a legitimate company, but it was too suspicious and a potential disaster waiting to happen if the part isnt there after I paid for it. In the end, I politely cancelled my first and only appointment.

Hate leaving negative reviews. Had an appointment for oil change and tire rotation. Appointment was at 2. Arrived 15 mins early and didnt leave until almost 4. Second time Ive had this happen. Mary in service is great, though.

I love my new 2021 Toyota Corolla❤❤❤ Our salesman WJ was very helpful, nice, knowledgeable about the cars and just went above and beyond to make sure our first new car buying experience was successful. I wish I had came to see WJ sooner I was very pleased with the service I received from him and the entire Haley Team!!!

Great service. Seth Parris was a great salesman. This is the second car purchased through him. Very knowledgeable and helpful. I highly recommend him. Thanks so much

Chef Jeff made this purchase simple! No BS, no hassle. Had everything ready, picked me up from airport, in and out in a hour. No pressure!

My experience at Haley Toyota was amazing. From the set up and cleanliness of the parking lot and building, to the friendliness, knowledge and professionalism of the staff. We set up an appointment on two different days and both days everyone was right on time. That was awesome!!

I had a great experience when buying my 2016 Kia Sorento back in February.. until Sunday when my car wouldn’t start and I had to get it jumped twice. I went down to their service station to get my battery checked and it was not the friendliest service. I was contacted and told the cell in my battery had gone dry and would need to replace the battery in which would cost almost $400 and that wasn’t including labor. The replacement of a battery isn’t included in my extended warranty. I decided to just go buy one for $200 from autozone and replace it myself. I’ve only had the car for 6 months and it was very disheartening to have to change the battery after such a short time of having the car.

Quick service and friendly.

My wife and I just purchased a 2018 Nissan Titan last week. Just love the truck; though i have to say...worst car buying experience ever. Wasnt going to leave a review but had an after-sale experience that was icing to the cake. Imagine being told by salesman before you drive off with a 40k vehicle, oh, as far as the blinkers, just call me later during the week and Ill take care of it then you call and he says, youll have to take that up with service department. Im just a salesmanNow back to sale experience...ounce we decided on car, we were told we would meet with sales manager to negotiate payments and or price. We were escorted to a lounge area and told it would be 15 minutes before we would sit with manager. 15 minutes turned to an hour and had I not set out to look for salesman, it could have gone longer.So he sits us down with finance manager who begins setting out docs for us to sign at the original price giving to us by salesman. No negotiations on the table. We were just about ready to walk out but then finance manager finally agreed to lower price to get monthly payments closer to where we wanted to be. This was after insulting our intelligence by saying they lowered price to point where they were actually losing money on the deal.We wanted and needed the truck so we didnt push it to the limit and agreed to terms.Now we have a quick blinker blinking truck that I have to make arrangements to get looked at at Haleys convenience.In summary...so many dealerships in the area folks...wink, wink!

If youre in search of a vehicle search no more. Go see WJ Altizer at Haley Toyota. He definitely exceeded ALL my expectations.

This location has horrible customer service. I spoke with a salesman only to be rushed off the phone. I felt rushed so i asked him his name only to receive the DIAL TONE. I called back to speak with a manager and i was put in contact with another sales agent. The next agent who was the internet sales manager claims he had no idea who that was but was next to him while i asked him a question. How did i know they were next to each other because he told the sales agent to tell me to check my email. If the salesman was that comfortable with being unprofessional that tells me it has to start from the top, so u all shouldnt expect anything from the management. Ill keep my 50k in my pocket. This was the vehicle i ultimately wanted but this particular dealership will not receive my hard earned money. I advise you to find another dealership thats caring and helpful.

Could not be more satisfied with Anthony, our salesperson, at Haley Toyota. No high pressure, no game playing. Delivered the product we wanted within the budget we established. The entire experience, start to finish, was pleasant. We were treated with respect, friendliness and as if our time was valuable.

Bad service experiences such as Haleys service department has provided make me wish I could leave zero stars. Trying to get a repair approved under a Toyota service plan shouldnt be this painful. The dealership service department doesnt advocate for the customer at all requiring you to play middleman between the Toyota dealership service department & the Toyota service plan department (wherever that is) for something that clearly isnt a regular maintenance issue and should be covered under the plan. And good luck getting to speak to a live person when you call or getting anyone to return a voicemail in a timely manner.

We ended up purchasing a vehicle from Haleys but if we could have been able to go to another Toyota dealership we would have. On their website they offer the same deals that Toyota offers such as the military discount but when you go in and start doing the paperwork for the vehicle they will say that you no longer qualify for the discount because they changed the rules. I was literally reading the fine print advertised on their website and the sales team said no that isnt the deal anymore. I filled out the post sales survey and said I was unhappy about the experience and someone from Haleys contacted me asking for me to tell her what happened so she could make it right. Well I emailed her back over a week and a half ago and never heard back. It was all very disingenuous.Update as of September 16th: I appreciated the general manager, Chuck Baker, replying to my review with his contact information and asking me to contact him. I emailed him about a week and a half ago and havent heard anything. It seems he just wanted to give the appearance that Toyota cares.

Brian was friendly, open, a good conversationalist, and knowledgeable. He answered all of our questions and was very kind and patient. My husband and I had a great experience and are very satisfied with the entire process of buying a new car at Haley Toyota of Roanoke.

Great customer service. I love that they can easily see what my car needs using their electronic records. Worth the 50 mile ride.

Keith Morris was professional, friendly and very efficient.

Was able to find a great car at a fair price Jeff Bannon really stepped up when i had a problem. Pam Neighbors also was a great help if your looking to be taken care of like family.

Left my drain plug loose

WJ Altizer helped us find a great deal! Thanks WJ and the Haley team 😊

Dealership is very nice, modern. Drive in service area is convenient, and well staffed. Personnel are knowledgeable.

Ryan Hubbard was awesome. Easiest car buying experience Ive ever had. No back and forth, just straight forward pricing with excellent trade in value for my old 4Runner.

Great place to buy a new vehicle. Took really well care of us. Salesman was very polite and had us laughing the whole time. Thanks Bill and Haley for helping with our purchase of a 2019 Toyota Tacoma.