Just purchased a Certified Pre Owned BMW from BMW Roanoke. It was one of our best car buying experiences ever. The entire staff was friendly and polite, and Marin and Rick made the process painless. They get 5 stars from us.

We were 300 miles from home when an engine light came on that required immediate attention so we wouldn’t damage the engine. We called the closest dealership to see if they could look at the car for us. They said come right in and we will get the situation assessed quickly. The service person and mechanic were so informative throughout the process. They determined our coolant was low and no other issues. Within the hour we were back on the road at no cost. What a great experience.

Horrible. I felt completely cheated. After spending close to $ 8500.00, with in 2 hours the check engine light came on. AfterAfter given an appointment 1 week later, more issues werePresented along with a commitment that the technician will callMe by evening. So far it has been 2 weeks no word yet.Please avoid this dealership and the repair shop. OrGet ready to be looted and cheated.

I had such a great experience! Starr was an absolute pleasure to work with. He really went above & beyond to give me the best service possible. From the first phone call with Dawn, to signing papers with Mike, I couldn’t have had a better experience.

They do an excellent job servicing my car! They have excellent communication and they provide a local shuttle service.

I scheduled an appointment to have my state inspection today. The staff were very cordial and timely in completing their work. Given the high volume of cars to be serviced, BMW staff washed my car to the extent that I thought it was new. I am truly impressed by the BMW Roanoke. They are MY FIRST CHOICE!!!

My car had a code red dash warning as I was driving through the area so I made a bee line to Roanoke BMW to get it checked out. Garrette greeted me and got the car almost immediately to a technician as I was driving to a work engagement 2j down the road. A simple repair and I was on my way again in less than 30 minutes!! Score one for small town attention to customer service! This was absolutely a 5 star experience!

While traveling this summer a low oil light warning was displayed and I happened to be near BMW Roanoke. Garren Bare, in service, was able to assist me and my pet and top off my oil just prior to closing. I cant say how much we appreciated his spirited nature and accommodations. I highly recommend this BMW service center!

BMW visit this morning was a smooth and professional transition without delays. The staff from the front area to service department were very supportive with answering any questions posed to them in a friendly manner. Thank you for the quick services and addressing my concerns.

I recently purchased a new car from BMW Roanoke, and I could not have asked for a better experience. From the very beginning, Mike, Matt, Starr, Marin and the rest of the team were focused on providing great customer service. They were honest, thoughtful, and clearly focused on having a happy customer, not just making a sale. I had a new car built, and they truly went above and beyond to get me the car that I wanted and made sure everything was perfect. On top of that, their pricing was extremely competitive, and they put a free 10 year/100,000 mile powertrain warranty on every new car sold. This was a huge bonus! I could never have imagined such a positive experience, and I would recommend them without hesitation. They are a model for customer service and do business the right way. I look forward to working with them in the future.

AVOID THIS DEALERSHIP!!!Purchased a 2021 BMW X3 M40i from them on 5/29/21. It is now 10/29/21 and my car still doesnt have a permanent license plate. After being understanding for the first 4 and a half months and being passed through 4 different points of contact, I was told today that they were finally able to send my title app to the DMV. When I asked what happened for the past 4.5 months, they got rude with me and tried to pin the negligence on me. They sent me forms to just sign that already had information filled in, but they are stating that the delay was on my end due to the form having improper info.... All I did was sign what they told me..... They then tried to pin the delay on a DMV hold that arose, again, from their negligence. They did not properly report to the DMV that the trade in vehicle was in their possession and because of the delay in transferring my plate, the dmv placed a hold. This was made aware to me last week and I cleared it up within 3 business days (time DMV needed to process it). They are saying their hands are tied by a third party service that I had no option in picking..... Clearly customer service is nowhere near the price range of vehicle they are selling. A VA Attorney General complaint and BBB complaint has been logged against this company.

Visited this dealership out of town with a flat tire. Garren and David took supreme take care of me and my vehicle. Every employee I spoke with provided the best experience and my bad situation actually turned into an enjoyable day just spending time with the people at this dealership. I highly recommend.

Great buying experience. Don Was amazing. He even sat through two test drives until we finally made a decision. I would highly recommend him for your next buying experience.

I can’t say enough about this dealership and it’s staff. Starr, our salesman was fantastic. We drove from NC to purchase a BMW 550i. He was great through the entire process and kept open communication with us. We received fair pricing and outstanding service. We will purchase from here again!!

Thank goodness for Roanoke BMW. Dawn the receptionist was a sweet voice that got David the service manager when we had an issue on our trip to NJ from Charlotte NC. When we arrived at the dealership Garren took great care us. Special thanks the Joe the service tech as well.

Great service great people. Very helpful!!!!

Worked me in quickly (the very next day) for a service and inspection, even though a garage bay was down. Everything was covered, work was excellent, and car was cleaned and detailed at the end. Top rate service for a busy professional— highly recommended.

Thanks for the friendly service. I was having a pretty hectic day, and came in late. The service rep assured me there was no problem, and got me squared away with speed and courtesy.

David and his staff in the Service Department provided an above and beyond high level of service under difficult circumstances with little notice on a Friday afternoon. They were able to obtain the needed parts and repair my M850 quickly . I was vacationing at the Greenbrier for only a couple of days and David made sure to turn my car around so it could be brought in via flatbed tow truck Saturday morning and returned to me via the same truck later the same day. I am truly grateful under these circumstances to have found someone like David and a dealership in BMW of Roanoke that provides this level of service. Thank you!

BMW Roanoke has been servicing my BMW for over a year now. The staff here are exceptional and possess excellent customer service!! The mechanics are trained and its great to have my car running smoothly with service technicians who are trained to work on my car. No returns to the shop to fix things for a second time (such a relief) because the technicians did not know what they were doing in the first place. The service is top notch and I will not be going anywhere else for my service needs. Thanks for giving me exactly what Im paying for- exceptional service!

I had a wonderful experience. Staff was very friendly and helpful. Would definitely return there to have my car fixed.

BMW Roanoke was efficient & timely in providing repair work under extended coverage for a recently purchased CPO vehicle. Bob Watson carefully explained evaluation & services to be performed & provided clear communication updates. Pleased with outcome for this event. Transaction handled professionally.

Duncan BMW was exactly what the car-buying experience should be: efficient, respectful of my time, and straightforward. Matt and Rick were quick to answer questions, and the no-negotiation policy made things super simple. They had everything ready to go upon my arrival after a 3-hour drive, and didn’t try to pull any “fast ones.” Down to earth, GOOD people. I’ll be a customer for life, even though it means always driving 3 hours to buy a car!

I had some recalls on my car and one issue that was under warranty. My warranty was close to being up on mileage and years. I called the Lynchburg BMW and they wouldn’t even return my cal about repairing my recalls and the issue that was under warranty. Then I called The Roanoke BMW and they called me back within an hour and was very helpful in getting my car in the shop as soon as possible to make sure it got fixed before the warranty was up. Then when I went to the dealership to drop off my car they were very professional and helpful in letting me know what to expect about whether or not the company would cover the expense under the warranty: I got a call back by noon the next day saying they BMW covered the repair under the warranty and both recalls were repaired snd my car was ready for pickup and there would be no charge for the work they completed on my vehicle: This was amazing because they quoted the repair to be a $1500. I really appreciate that the staff was so professional and willing to help and upfront about the cost of it was not something that BMW agreed to cover under the warranty. Also upon picking up my vehicle everything is fixed and it’s running amazing so I am very happy with the work they did and will be taking my car back to the Roanoke Bmw for any future repairs that are needed to be done at the dealership.

Really nice group at this dealership. My x5d was in and out in a day, with repairs completed. Great communication before, during and at pick-up.

First class People,they go over the top to make sure you understand what is taking place with your BMW while in there care.

We were driving through Roanoke when the “drivetrain malfunction” warning light came on. The staff quickly found the problem and got us on our way. They worked to find a rental for us in case the car needed repairs. We’re grateful for all they did for us.

Great place with great salesman. I really enjoyed working with the BMW staff. Starr was very patient with us and helped us all the way through. Either Daveid or Dave from service was a great help as well. Everyone was working g with someone and he came out to help us and answered alot of questions

Service department excellent. Garren treated my car like it was his own. I’ll definitely return

Our salesperson Starr did a fantastic job keeping us informed of their inventory and when time to purchase came, he was very well prepared and made it go fast and easy. Roanoke BMW has great benefits they offer along with a purchase, including a free return within 3 business days and a 10 yr/100,000 mile power train warranty. Definitely check them out!

Everything started out well. I forgot to get a copy of estimate for services and that’s where things got off track. I called to get, no return call, had to call again. It felt it was like pulling teeth to get, stopped all service till I heard back. I get your busy, I get your short staffed …. But communication in customer service is essential! The actual service to the car was great. It all turned out okay but Communication is key!

My wife and I had a wonderful experience while purchasing our BMW from Roanoke BMW. Don Welter, our sales agent, was a true professional. He took his time and explained everything about the vehicle, inside and out and answered all our questions. He made the entire process simple and enjoyable.

My local BMW dealership has changed hands several times since I’ve owned BMWs. The last owner was really good so I was skeptical when I heard it had been sold again; however, I have to say I’ve been extremely pleased with the current ownership, both on the sales and the service sides. The service has been excellent and it may sound trite but it feels as though this dealership actually CARES about its customers. Considering the total lack of customer service in most businesses these days, this one is like a breath of fresh air!

Always great service! David always welcomes you like family! They really have you in their best interests.Been coming there for years but the best improvement that I can comment on is having David to wait on you. Very professional and great personality.Of course technicians have always done a great job!

Tremendous level of service on anything they touch. This has been our local BMW dealer for decades, but the more recent Duncan ownership has changed them to a really amazing place to buy or for service - Ive done both there in the last year.

I’ve had all of my BMW service done here since 2012. These guys always take great care of me and my car! I highly recommend them!

Service department is very knowledgeable and eager to assistregarding ones vehicle issues. Service professionals are very courteous, shuttle driver was punctual, and professional. Service technicians have for the past 10 years serviced my car exceptional well, Thank You.....

New ownership has really has turned around service at this place. Excellent service and attention to detail.

The atmosphere was clean, calming and everyone was very friendly. And David(I hope thats his name) was awesome, professional and very kind !

Wow!! Just amazing service!! A special thank you to David Wise and Bob Watson and the entire service department. The entire process exceeded my expectations. Great service! Great dealership. Thanks again!

Service was amazing. Very nice and professionalI will be returning and I will also tell all my friends about the service I received.Thank. You

I could not have asked for a smoother buying process. Starr was fantastic! He had the car ready to test drive as soon as we arrived. Had driven three hours there and the entire process was great. The price was fair and the car was exactly as I wanted. Marin was great at explaining all the gadgets on the car and very knowledgeable. I am from Northern Virginia where everything is hustle and bustle and very little personalized service. This little dealership in Roanoke is a gem.

The service department was fantastic. They went above and beyond to assist me with an emissions sensor problem, even though I was from out of town. Garren Bare was excellent as the service administrator. Duncan automotive group has hired outstanding employees.

This review is about the receptionist at BMW. Roanoke. I own a 535i and i lost power while driving from HWY 77 onto HWY 81 on Saturday. I was lucky to cross over the lane and onto the shoulder while coasting. I am not from this area and reached out to BMW for help. The receptionist said their service department was closed on Saturday. I explained my situation, sitting on the side of the HWY, car shut down & not from the area- could she or someone else in sales refer me to another auto service to help me out. Her response was to have my car towed there and have it looked at on Monday... but I would have to get a 3rd party to tow my car because they don’t do that.I passed the phone to the passenger in the car with me because I was so upset. The other passenger asked another set of questions - and again, the receptionist was unhelpful.

Horrible Experience. Had work done on vehicle - oil change and evaluation. The service department gave me the key back with oil all over the key. I went back to complain and was told that they would clean the key. Service manager gave me key back with key emblem missing and stated that would not honor any issues if the key didn’t work going forward. Sales manager stated that this BMW is not equipped to handle cars that older and that techs at this BMW are not trained on older BMWs and that we should take our 2006 BMW down the street to get fixed for cheaper. Don’t take your car there basically if it’s 2010 or older per sales manager. Ok - that’s our plan - suggest this for anyone else.

Had a blow out coming through Virginia and was brought to Roanoke BMW. The service department, specifically Garren Bare, were fantastic getting me in right away and fixing the tire which was melted to the rim. Got there at 7:30 a.m. and they had me out of there within an hour

Excellent communication and great service. Garren helped me with my repair. He is knowledgeable, friendly and responsive.

Great experience! No pressure and very knowledgeable staff.

I’ve been driving BMWs for 20 years, always serviced at the Roanoke dealership. The service department is the best it’s ever been. Today, Garren, friendly & efficient as always, was ready when I arrived a little early for my appointment and had me out the door quickly in a beautiful loaner vehicle. The work was done sooner & cheaper than I expected. David, the service manager, has built a terrific team. I’d give 6 stars if I could.

Great team. They made the purchase process easy.

Great staff, particularly in the parts and service department

Worked good LEFT SEVERAL SPOTS oF BLACK GREESE o HEAD LINER

Top notch service team! I had a tight schedule, and they were able to get 2 technicians to install my tires! Both the service manager and Garren provided excellent customer service!

They did a great job on a recall. I was in and out in thirty minutes.

This was our first experience with Duncan BMW and we were very pleased. Bob Watson was our Service Advisor and he was professional, helpful, and a pleasure to work with.

The folks at BMW Roanoke (specifically David Wise the service manager) have been a complete blessing. Their attention to detail and mission to make us happy and guarantee our vehicle was repaired and safe has been very reassuring.

Great parts department very accommodating

I went to get the oil change and the complementary inspection for my car I had a good time at the dealership, As usual, white gloves customer service experience, the inspection and the oil change was done fast, Garren Bare took care of my appointment and it is always a good experience doing business with them, I like visiting them, great customer service, the expertise of BMW trained mechanics gives me the assurance that my car always receives the correct treatment. Thank you BMW Roanoke!

Great experience at Roanoke bmw! Friendly staff and personal attention for my wife’s 330i recent appointment! Thanks to Garren and bob for there help in make our experience a great day !

Robert and Mike are very professional and great to deal with. I would highly recommend buying your next vehicle from this auto group. Everyone meets you with a smiling face and are willing to help you find the vehicle you are looking for. They also stand behind their promise of no haggle 3 day return guarantee.

Excellent customer service by the service manager. I am glad to have his service. Job was done in two hours. Parts were in stock.

I had a wonderful experience, everyone is helpful, and I recommend that all BMW owners come here. It was just like having a second family.

GREAT EXPERIENCE ALL THE WAY AROUND

Starr and the whole team were fantastic from start to finish!

I didn’t really like BMW Roanoke. I went by with a friend to help them check out a car. The salesperson watched us but didn’t approach, I had to say hello to them first. The salesperson was apparently interested in what country my friend was from, they asked me “Is he from China?” Not sure why it matters where he’s from. They went on about my ability to speak Mandarin Chinese a little too long, you should just leave it at something like “You speak Mandarin? That’s awesome.”My friend inquired about the safety of one of the cars, we were told “I’ll email you some information.” That’s bad. I didn’t even read it, trashed it as soon as I received it. Everyone here should know sales is about transferring enthusiasm. You have to share your stories, results and your experiences to build credibility with your customer.(and also gain momentum) A message on a screen simply cannot replace that.

Ask for Starr when you need help with a purchase from BMW Roanoke. Starr made my long distance BMW purchase painless and easy. Highly recommend the BMW dealer.

Just bought a new car and it was a wonderful experience. I highly recommend the dealership.

Excellent customer service, friendly and very informative.

I always have a great experience with Duncan.

They make car buying such an easy experience. Don and Mike are great

The service manager and the rest of the dealership were very reasonable and were willing to work with me. Definitely will continue coming back.

My husband and I purchased an X3 this weekend, and we had a truly excellent experience. The team at BMW Roanoke was very professional and that made for a relaxing and enjoyable experience. We very much appreciated doing business without the stress of any pressure or bargaining on prices. Matt, the Team leader, was outstanding, he talked with me when I first arrived to determine my needs and what I was looking for, as well as outlined what I could expect from their business. I was then introduced to Starr who provided an excellent guest experience and showed me my different options and was genuinely interested in which vehicle would work best for my family. Starr really facilitated everything and I never felt pressured to make a decision, they wanted to help me find a vehicle that worked best for me .Also, they worked around my schedule when I made an appointment to return the second day. The icing on the cake was our interaction with Marin, who is a BMW genius, he spent quality time with us to ensure that we were introduced to all of the amazing features and capabilities of the X3M40i so that we could enjoy it to the fullest of its potential, which is beyond words. I would highly recommend BMW Roanoke if you are looking for a refreshing and enjoyable purchasing experience, we are happy to be part of the BMW Family, and look forward to doing much more business together in the future.

Garren Bare & Kat (or Cat) in parts are amazing!! Both so helpful and willing to do whatever to get you in and out quickly and with little to headache.

Met at the door car was ready for my test drive friendly Staff..

Absolutely loved my experience with the guys at BMW of Roanoke. David Wise, Garren, and the master mechanic were so nice, helpful, and extremely knowledgeable. They organized a service on my X1 along with a loaner car for the weekend (a very nice car by the way). Truly loved my experience here and will be going back whenever needed. I would highly recommend.

My wife and I were recently in the market for a new vehicle that was affordable, safe and reliable. We both have had bad experiences at car dealerships before so we decided to drive through the parking lot at about 7pm to scope out a vehicle that we had found online and to our surprise, the dealership was still open. Our salesman, Robert, introduced himself and was able to answer all of our questions. He wasnt pushy at all and genuinely wanted to see if they had something that would fit our needs. We scheduled an appointment to come back two days later (to meet our schedules, not theirs) and we were really blown away by the relaxed atmosphere on our return. Robert and Matt, the manager, sat us down and walked us through the process and in no time we were driving off the lot in an X5. While we travel for a living, this is a dealership that I wouldnt hesitate to drive across the country to do business with again.

Great experience every time here. Customer service is on point

They were very polite and informative. They stayed in contact with updates on the progress of the parts that had to be ordered. I had a great experience.

Fast and efficient. Great communication throughout.

Starr was very knowledgeable, helpful and not high pressure . Mike also went above and beyond to ensure I was happy with my new Beamer!

Garren in the service department at BMW of Roanoke and Shon, the mechanic are absolutely World Class! These gentlemen will take care of you and your car. Communication, service, and care are top notch! They always make me feel like a VIP.

Great staff and comfortable lounge!

BMW Roanoke was very professional and helpful, I would recommend them anytime.

Had my 2013 X3 in for repair. I did not buy the car from the dealer, but had to have it repaired at BMW of Roanoke. We had to have it towed from another shop that did not have the tools to work on the vehicle. My husband and I went over on a Wednesday to arrange for BMW to pick up the vehicle. The following Wednesday, we had to go back over to dealer because it still had not been moved. Should not have had to do this. After several weeks in the shop, finally picked up the car, and it smelled musty, my steering wheel cover was off and in the tossed back seat (trivial, I know, but still should be put back on, and the inside was filthy. This was over the level of everyday dirt. When the car experience a total lock up, it was not showroom clean. If nothing else, the sticky, greasy smears that accumulated while being repaired should have been cleaned up.....No exceptions! The (white) exterior of the car was also covered in greasy hand prints and smears. After the horrible ordeal of having my X3 timing chain break and taking 21 weeks total to get the car fix (Was at this dealer for 4 - 5 weeks), my experience with my first BMW will be my last. From every level, corporate to local, I felt the service was horrible, especially for the perceived level expected from a luxury car dealer and product. Picking up a car and having a huge cloud of white smoke roll out from it, to the overall lack of caring by service dept representative. The car drove horribly and any competent service department should have noticed something wrong and gone over it with me. Several other people at another dealership drove it and agreed that something was still wrong with it. Wasnt fixed and way too much money to work on these pieces of junk. This was my first experience with BMW, and will definitely be my last.I must add that the young lady who took my payment was new and very nice.

I have been going to the service department at BMW Roanoke for 3 years. The are unfailingly helpful and professional. I have received excellent service.

Service depart is very efficient, responsive and have always been very courteous to me when I need to bring my car to them. Thank you BMW OF Roanoke and thank you Bob from service.Ahmed Alkaram

Finally, the Roanoke Valley has a top shelf BMW Dealership. Having owned and ridden a BMW motorcycle I always wanted to own a BMW car. The sale of the dealership to the Duncan group was great news. My desire to own a BMW car was fulfilled today. The atmosphere was welcoming and the sales process was fast and informative. Explanation of the vehicle systems and their operation was thorough. I was gratified to learn that If I had further questions, their advocate would come to my home and go over any questions, or explain operations once again.BMW in your future? Roanoke has as good dealership.

I love BMW of Roanoke the staff was so friendly and helpful they serviced my car some of the employees talked to me and were really down to earth the establishment was clean and neat but had a nice homey feel the people there seem to enjoy their jobs and make sure your helped and comfortable. I even left my phone and called to let them know the receptionist got it for me and put up until I got back. The service team is also very knowledgeable.

The customer service was spectacular & I was in & out of the dealership at a reasonable time. Would highly recommend & will continue going there!

In the middle of a family road trip and had a warning light regarding engine, took my car to BMW Roanoke and EVERYONE was helpful and considerate. Had my car diagnosed (Bob knowledgeable) and made an informative decision to continue on. The experience was excellent and would recommend BMW of Roanoke for car trouble or looking to upgrade car.

Excellent service and very competitive pricing

One of the rarest customer friendly dealer. They aim to meet the customers need and go beyond what the customers asked for. I would recommend this dealer to local people who is interested to purchase BMW. Far superior compare to other dealers nearby. Excellent price and service.

They made the car buying experience fun and they were very easy to work with. There was even a price discrepancy between the price at the store and their online price and while we had already signed our paperwork with the higher price, the company made it right by giving us the lower price that my husband has saved onto his phone. We came back and resigned a few papers. Took less than 10 min. Big Ups to Matt Halley for taking care of us from start to finish.

My engine indicators were scaring the Hell out of me and I just drove my BMW X5 over for servicing and from Bob Watson to the Tech sending me a detailed video of my cars issue I had complete confidence in BMW of Roanoke. My issue was resolved within one business day and the repairs made were the most cost efficient way if doing it. I cant recommend the BMW of Roanoke Team more!!!

I have purchased several cars in my life and I had the easiest and most pleasant car buying experience of them all at BMW of Roanoke, Virginia. I highly recommend this dealership.

Just driving through looking

Bought a used Honda CR-V for my wife. All staff were very helpful and accommodating, with no pressure and good humor. Even after closing the deal they helped secure extra keys, detailing, and network with another company for some aftermarket accessories she wants. The car was priced very competitively and came with a 100k mile powertrain warranty, that began with the mileage on the car when we drove it home. Fair, good customer service, and easy to work with. You really cant ask for more.

Review2: Its now 7/8/2021: When logged on to huge a new review, Google said I already reviewed BMW of Roanoke (VA), so the only option remaining for me was an opportunity to edit the old review. I guess they figured right, because my opinion holds. Even though he was going to be out, Bob Wstson set everything up for my service. All went smoothly and everything, including the loner car, went as planned. The other service people were great, the service successful & I left happy!Review1: I had a seatbelt recall visit. I made my reservation including securing a loaner car with no difficulty. I explained my tight timeline. Bob Watson, the service manager I talked to was very courteous and helpful. He accomplished everything on time, including having the loaner car waiting for me when I arrived. Work was done quickly. Communication was timely. The work was completed professionally & expeditiously, including having the interior & exterior of the car cleaned.

This location has been great to deal with. The staff is courteous and top notch on service. Normally the prices were not as competitive as the larger dealerships, but my last purchase was better than all other offers. We’re excited to say our second purchase is on order and the experience has been great. Here’s to all of us getting beyond the Covid-19 Epidemic in good health, and future rides in the ultimate driving machine.

I got a really bad flat tire on route 81 on my way through Roanoke on the way to Charlotte NC from NJ. I was in a rut becuase I have run flats therefore no spare. The BMW ended up being 10 minutes away and I was able to drive it there. On my way I called and spoke with Garren in service who right off the bat was so helpful and so kind! He was so reassuring and made such a tough situation so much less stressful! They ended up having my tires in stock (PRAISE THE LORD!) and due to my all wheel drive and the low tread of my other tires I ended up having to replace every tire. Which obviously was a tough pill to swallow but again Garren lifted our spirits, was so gracious and both he and the whole service team were such a huge help! If I lived in the area I would be going to this BMW for all my needs, they really are a wonderful group of people! Shout out to my man Garren in service!!!