Aimi helped me. Very nice, friendly and was wonderful to work with. Was done in about 15 mins!!!! Thank you Aimi!!!!

This store has terrible customer service. My 85 year old Mother tried to go pay her bill there and they refused to take it and would not help her. Told her she had to pay online when she does not have the capibility to do this. I am going to write the home office about their staff. They should remember they will be old and need help someday. There is the thing called Karma and it always comes back around.

I have always got great service here, people here are very friendly and knowledgeable

The man was honest his name was Felix. He was not trying to get us to buy the most expensive which shows humbleness and genuinely caring about my needs.

Aimi was great. Very helpful, and extremely knowledgeable about products and services. She was able to help get a phone upgraded to a new one, helped me get directv set up, and saved me a little bit of money! If you have any phone, internet, or TV needs, this is the place to go!Thank you Aimi for everything

Noah was a GREAT HELP! He had all the answers to any question I had. Very helpful and knowledgeable about what he does. Was very pleased with his assistance and I love my new IPhone 12 Pro Max

Little bit of a wait but it was worth it. Very friendly knowledgeable staff.

Came in a few days a go and was told by the manager that he couldnt help me because he was the manager?? Came back a couple days later and was completely ignored. A man came and checked in the lady behind me us and walked away. Still never got the problem solved...

They completely ignored me and signed in other people that showed up after i did. Guess youre not important if you go to unlimited phone area. I left the store and will take my business elsewhere.

Customer service is very slow. Was in the store today had my name took down and was told it would be about a 25 minute wait. Ok I can do that. One hour and 45 minutes later after not even being spoken to or helped I left!!Not pleased at all.

I have had some problems before this last person. My previous experience would be a 3.But....this last time was a 5+.He was understanding and did want i and my phone needed ! I would rate my experience with him a 5+. He was Great.

Wichita Falls, TX AT&T Store refuses to make accommodations for the disabled. Completely unacceptable!I went to the store in Wichita Falls, TX this evening to open a new account with three lines. As I was getting signed in to be helped I was informed that it would be about a 30 minute wait and they were only allowed to have two customers in the store at one time.I completely understand and asked the lady how that worked, should we sit in our car and return in thirty minutes, or do we just watch the door and come in after others have left.She explained that what she meant was that only one adult and my child could be in the store. I told her that all three of us (my self, my child and my mother) would all need to pick out phones.I was informed that we could take turns coming and going. I then explained that my mother was deaf and would not be able to ask questions or understand what they were saying without me there to translate and I was not willing to have my 8 year old stay outside alone.I was told that there was absolutely no exceptions, it was 2 people in the store per customer only, and apparently that counts young children as well even though they cant spend money or make decisions.I understand that Covid is a thing, we were happy to wear our masks in the store. More than willing to leave and wait our turn. But I will not leave an 8 year old alone, or send in a disabled lady on her own with no one to translate.

Terrible service. I walked in and signed in for the waiting list, and they told me to wait 40 minutes in my car and come back. I came back and my name wasn’t on the list. They didn’t want to put me in even though they knew they messed up, so they put me on the bottom of the list and made me wait another 1:20h. This place is terrible, full of retards.

Sara was very helpful and patient we me, even though I wasnt sure what I wanted or needed!I was extremely satisfied with my visit at this location.

I had to wait 2 hours outside in my hot car. Texas is open now! Masks are still required. I spent over 4 hours on the phone with AT&T previously to try and straighten out the problem to no avail! Take my suggestion and never do business with them.

Went to AT&T store today a little apprehensive because of the reviews online. But I can tell you the service was A+!!! Monte who helped me today was very knowledgeable and attentive to what I needed . All the staff was professional and the store was impeccable with its displays and cleanliness. I tried to do my business online with a customer service rep and it was horrible. I recommend going to this store for all your business.

Bought newest iPhone and an iWatch tonight! Noah helped us and it was great! He helped my husband figure out the watch (which isn’t an easy task) and saved me some money with deals! He know his stuff! It took a while but we visited and he made me laugh! What a great experience. If you go by the WF store ask for Noah!

Sean was very knowledgeable and friendly while we switched my husband’s and my phones to a new model. He made sure we had everything backed up and gave us a quick walkthrough of the differences between our old and new phone. He made it a very pleasant experience! Thank you, Sean!!

Wait in line to get told I have to make an appointment first. So I go home and find the only way to set up an appointment is a website that doesnt work. So the next day I call 5 times and no answer, so I go the store and wait again and make an appointment with store employee. They tell me it will be about a 45 minute wait. After an hour of waiting I go the store only to be told that other people were bumped in front of me and that itd be another hour if not more. So if you want to waste your time, go to this AT&T store and try getting help. Your time will absolutely be wasted and they dont care.

The gentleman who helped me was awesome will be back

Ms. Sara did an awesome job with helping me. I would recommend her service to anyone!

I had the best service today from Mykell.I have been with AT&T since 1996 and have always had amazing service. Thank you

Brad from the Wichita Falls, TX Store was my Tech. He did all he could to make me feel calm and to address the service I needed. He has excellent people skills and is a GREAT ASSET to your company.

Super visit! Great sales rep! No problem!

Other than wait times and miscommunication on the phone callWhich was a text. They were awesome.Better than the 5 phone techs this last month and a half on the problems with MyAttApp

Monty and Noah r part of an awesome team. Monty was very patient with an indecisive teen and when I came back with a problem Noah was a huge help. I couldnt have asked for better people to help me!! Thanks for everything!!

Went to ATT today to take advantage of their awesome trade in promotion they have going on! Monty was the rep taking care of us today. He was so informative and patient! The store as a whole is doing a great job at keeping the safety of the customers as a priory during COVID. We scheduled an appointment to come in so we didn’t have to wait. (Highly recommend) If you have more than one person in your party, only one can go in at a time to be taken care of. We had 4 of us and it worked out very smoothly. They are doing a great job here and we are happy to join ATT!

Aimi is the centerpiece of this establishment! I’ve gone here 4-5 times in the past 10 years and this was the best service I’ve received.

The staff are lazy and slow. Would rather you leave than them to have to work. Told us to wait 40 minutes for them to help us with an easy fix. 2 hrs later we still got no service.

I recently had a need to purchase a new I-phone due to such a small amount of storage on my old one. In the process of trying to back up my old phone to the cloud ( a new endeavor), I became confused and afraid that I might lose all the information I had collected for years. After trying for help from several sources, I called the AT&T store in Wichita Falls, Texas. A very kind and patient man, named Mykell, took my call that day. He set me up with a pro-tech phone call, which helped some, but I could not finish the set-up due to the i-cloud delay. He gave me his work cell phone number after we talked through some things, and helped me feel less stressed. I called him when my new phone arrived and he walked me through several steps on the phone to begin the set-up, but when he knew I was out of my league, he made an appointment for me to come in for final instructions. This person-to-person contact was what I needed! Mykell was completely professional as he showed me what to do with specific instruction. AT&T needs to keep this manager in this store. I hope that AT&T will reinstate the phone-to-phone initial set-up that allows customers to feel cared for in this personal way. Furthermore, I was impressed by the cleanliness routines and procedures during this COVID protection time. I highly recommend this Wichita Falls store to anyone who wants good customer service from caring people. In particular, ask for Mykell, he will take care of you.

Sean Guidry was freaking awesome. So helpful, charming, attentive, and knowledgeable. Great service Ive bn using them for years. Never once was he frustrated from the abundance of questions I had.

After waiting an hour with no service, we left.

Sean is great!

Mykell was a very pleasant representative and very knowledgeable! He made my experience comfortable and handle all my needs very professionally and timely! I will recommend this location to family and friends and business partners!C. Pippin

The wait was long but the customer service was great!!!!

Aimi took extraordinary measures to try and show me all of the plan options available for our business account. When I sent her a series of questions, she did not try and shoot from the hip but instead took the time to research each answer and tell me if she didnt know or wasnt sure about a particular matter. This type of transparent honesty is not always present in sales individuals but should be. With Aimis guidance, our company was able to save $300 a month in our plan, $3,600 a year because she took the time to follow through on what she said she would do. She didnt earn a commission or any benefit from providing this service but instead, wanted us to have the best experience possible with AT&T. How their corporate office has not scooped this little gem up and made her a district manager beguiles me.

Wonderful service and Aimi was very helpful. She made sure to take care of me and made sure everything was correct and current on my account to save me money.

Great experience here. From the moment I walked into the store I was greeted by Aimi who got me signed in. She was very sweet and fast got me what I needed and answered any questions I had. I will definitely be back.

Anthony was very efficient and helpful. Explained each process as we went and helped me switch my entire family over to AT&T.

I am very upset because I paid for a iPhone 11, they didn’t bother telling me that they no longer come with the ear plugs and box that charges it. All it came with is a charging cord that I can’t use because it won’t fit in my other box. You would think if you paid that much for a phone it would come with all of that.

Great Service!

Very helpful while still socially distant. So important these days.

I cannot say enough about this location. The management team helped me when I was trying to get my phone situation under control. Kody, Mayra, Domingo were exceptional! All of the staff is always helpful and very knowledgeable.

Aimi is truly amazing!! If you need help ask for her! She helped my wife and me out today and we could not be more thrilled with the assistance she gave!

Worst cust service have ever had would not recommend them to anyone a representative is welcome to call me to find out the issues

Sean was very knowledgeable and helpful with helping me switch from android to iPhone. He was happy and friendly the entire time. He made the installation or my screen protectors seamless. I appreciated his help and friendliness throughout the process.

Sean was awesome!! He was very courteous, knowledgeable, and super helpful. He even helped me save money on my bill in the future by changing my insurance plan to the family insurance instead of insurance on each line. Thank you Sean for such an easy and pleasant experience on getting our new phones!!

Aimi was super helful and took care of our needs !!! att employees are so nice and knowlable awesome job keep up the good work!

Garrett is amazing, patient and have a beautiful spirit. Manager Mayra went above a beyond to insure my safety and service I love this store❤️❤️❤️❤️

Aimi is the only one you should talk to. You can expect what she does to be done right the first time. I won’t talk with anybody else. Upfront, honest and knows what she’s doing.

Very perfessiobal, very helpful. Great great personality. Need more like Sean

NOAHS awesome thank you

Be ready to spend some time outside because of their new protocol on covid-19

Noah, Aimi, and Sean were awesome!Their communication, patience and professionalism was the reason my wife and I chose to follow through on our purchases today.Noah managed our transaction and was very knowledgeable and supportive!I’d also like to highlight that I observed another customer make derogatory racial comments to Sean while challenging his expertise and integrity. He maintained his professionalism and composure throughout the exchange and continued to support the customer.Watching Aimi, Noah and Sean support each other during this exchange and through the difficulty of COVID restrictive procedures was great to see and I’m proud to be the customer of a team like this.V/rAaron Green, Major, USAF

Going to your local wireless providers store should not be something you fear, whether it be the time or or the experience. This AT&T location happens to be one that I would happily visit again should I need to do so. The store is clean and organized. More importantly, it is staffed with professionals who respect your time. The staff at this store know their products and they make it clear they are there to help you rather than score the biggest upsale they can. My particular situation required I visit a corporate office to take care of my needs. Thankfully, the staff at this location made it as easy and fast as possible!

Very busy store, but I want to thank an employee by the name of Phil Sanders. He’s awesome! Very polite, funny, and over all just a good worker. Wasn’t rude, and had a lot of patience with us. If you ever come here ask for Cody or Phil. Very good people and service! 👍

Staff was useless. made an appointment and we’re told that other appointments come first after having our names on list and getting a text stating we were next. we sat in parking lot for over an hour before they informed us other people that made appointments after us came first. Extremely RUDE and unprofessional

Sean helped my wife and I get set up with my new account. He was very friendly, knowledgeable, and most important to us not pushy and guided us in the right direction for my new phone. Top notch service!

Tre’ was awesome. Got me squared away in a quick and professional manner.

I was just shopping around, and all the staff were very friendly and attentive on questions.

After many hours being on the phone with AT&T trying to get my 89 year old mother phone number transfer to another cell phone carrier. AT&T failed to get the number transfer because the phone number was never unlocked an the error from AT&T came up at severall times that the phone came up blacked listed. Then it was determined that the phone wasnt blacklist AT&T still didnt unlock the number. This was several days and hours on the phone with AT&T. I finally when down with my mother t Illo this AT&T store to see if they could help her. When we arrived we were told only one person could speak to a rep. I then talked to sales person Aimi. She seem confused when I try to explain to her what was going on. I had my Mother account number but insisted talking to my mom. Then she went out to my mother car after I told her AT&T the account was in my mother name. She wanted to see her ID. My mother show her her divers license which expired and couldnt renew because the DMV was closed because of covid 19. But was extended. So Aimi the rep said that she couldnt help her. I found this funny since she had her account information from AT&T and still active. I didnt realize in order to found out about your account when coming to the location and not when you call that you had to show AT&T some ID. The other people didnt show there ID when being helped about there account. I found this very disturbing. I think Aimi took matters in her own hands and dealt with it and not AT&T policy. She told me in order to open accout you need ID my Mother already has a account with AT&T.

Excellent service i was assisted by Noah, mykell was a great help as well . Satisfied Customer.

Waiting time for help is too long most of the employees are agervated with helping a senior citizen who can not hear its definitely not a good experience

Brad at ATT Wichita Falls provided excellent customer service.

Great service

Disagree it should be less

After being treated like a rabid animal at the store this morning I will be cancelling my accounts with AT&TI accompanied my daughter into the store with masks in place for customer service with our accounts and was ordered to leave because only one per account was allowed to enter. After waiting outside in the sun & heat while she tried unsuccessfully to address our issues with the account, I re-entered and asked to speak with someone else about canceling my accounts. They went ballistic....... so I left.

Great service. Fast responses, plenty of employees to help everyone.

Our experience upgrading our phones was exceptional. Sean made certain that our phones were up and working. Perfect!

Garrett helped us out at the store. And lemme tell you. He was amazing! He made sure all of our stuff was taken care of & made sure to answer any questions we had!

When I walked into the store they swarmed like sharks. They initially seemed polite, for the first 10 seconds, until I explained I was there to purchase a phone. They they catagorized me as cellphone and referred to me as cellphone rather than a name and pushed me off on some guy who obviously didnt want to be at work that day. The guy proceeded to tell me my options were limited, had nothing positive to say and almost seemed like he was falling asleep. Ive been an AT&T customer for 10 years and had reoccurring issues with their in store service. (Calling in to their company phone support line is great.) I realized that I wasnt willing to pay $800+ while being treated like this so I walked out. This is the second time I have gone down the road to Best Buy and purchased the phone through them.

Always fast and friendly service from Sean!

Aimi is awesome I would highly recommend setting up an appointment with her! Very knowledgeable and fast.

Aimi was AMAZING!!! She was very helpful and made me feel at home. She was very attenative and understood, what I needed exactly!! She is an outstanding employee and I rate at the highest of a 10!!!! I can see her moving up in your business quickly, as she is joyful and has integrity. Thank you Aimi!!!!!

Sean was so helpful in getting us set up on AT&T service. Highly recommend this store!

The staff is very friendly. they take their time to explain everything its worth every penny to be honest.

This store is awesome, Mykell was amazing very helpful

Good time. Employees know what they are talking about. Was in and out adding a new line of service.

Just no its not good

Anthony did an excellent job for me at the AT&T store,3201 Lawrence Rd. He showed me how to delete some unwanted music from my playlist, and also how to use my do not disturb option while driving.He then checked my charger cord and determined it was bad & I purchased a new cord. Thanks Anthony!!😃😃😃

Ask for Mayra. She is very helpful.

Less than helpfull staff on top of this person being the rudest human I have had the displeasure of stumbling across, if they cant make their commission off of you they are not going to help you, luckily the gentlemen I spoke with when I called att while in this stores parking lot always able to do what the person in the store refused to. I will never return to this location.

Was very helpful and extremely quick and I really dont care for AT&T THAT MUCH, but after that visit it made me like them a bit more

Mykell provided outstanding customer service.Be sure to ask for him‼️

Aimi was amazingly friendly and has great customer service skills

They were very nice & helpful.

Most employees are very knowledgeable and the place is neet and organized. You dont usually have to wait very long. The establishment is very pleasant to visit.

Not good. The employee who helped me last time said I could trade my phone in as paid off in 3 months. That was an intentional LIE. It cannot be paid off til Christmas 2019. I was anxious to get an updated one. The insurance was hard to get done and is not done yet. There is no personal connection to help with filing a claim. I hate the process.

Sales staff that is knowledgeable and friendly make this a great place to shop.

Happily I didnt had a job while visiting. Everything takes hours in here 😱.

Very friendly took care of all ?s even if he asked it again 100 % satisfaction!!

Trash

I wish AT&T didn’t charge so much for our service! We actually liked the promotional items!

I have been to this AT&T three plus times asking for help with my home phone and internet, why go there you ask? Because out of the dozen plus times l have called AT&T on the phone they have not helped me yet? But they did tell me to go to an AT&T store so l did, as many times as l have been still no help, and this last time the lady staff member informed me that she works on commission and had been working with me over an hour, pretty much telling since l was not buying a cell phone l was not worth her time. I pray l do not have to go back and l am just doing with out internet.

These guys know what they are doing. Set me up with the correct phone for my needs and even a watch.

This location is nice and friendly and the service they have is great.

Service was quick and helpful. Sales guy did not push extra products

Ive been a local AT&T cellphone and internet customer for 5 years now and the customer service has always been top notch. My last visit, Sean was very professional, down-to-earth, and helpful. Anyone leaving negative feedback about the phones should consider taking it up with Apple, Samsung, or whatever company; AT&T doesnt manufacture the phones. I also have zero complaints with the common courtesy of the manager or whomever opening the door. The employees take customer names as you enter and you wait in line like the rest of us. Theres a sofa and a few TVs to keep you cozy and occupied while you wait. If you lack patience or require immediate attention, simply dont visit during busy hours.

Noah helped me out with my upgrade, and i was in and out in 20 minutes! Thank you AT&T!

The guy helping me was awesome. This was by far the best experience in an ATT store that Ive ever had. Sorry though, I cant remember his name.