Went in to switch from AT&T because we were tired of the service being spotty. Was sold a plan with the incentives for switching by the sales person. I had to leave and get my phones to make the switch. When I came back and part way through the switch all the incentives were gone. Basically they lied to me. And my bill isn’t even what they said it would be. I like having better coverage but I felt totally taken advantage of. They said they would look into giving me something but absolute. Nothing was done. I would avoid this store. They are dishonest in how they do business.

Initially really friendly, but we had to do an in person insurance claim after getting off the phone with customer service. Once we werent going to buy, the nice attitude dropped and acted as if we were a burden to help. Short response. So we went to the store across the street in the mall. David and Liz were amazing friendly to our situation. They maybe indirect agents, but that how Verizon Customers service used to and should be. For any problems or purchases, head their direction because they will treat you the same.

First time setting up my own phone line so everything was new and I needed a lot of explanations. If you need help and good customer service, ask for Jordan or Ricardo! Both were super professional, knew what they were doing, and were super patient while explaining how everything worked. I walked out happy and informed. They made one more transitional milestone of adulting so much smoother. Thanks guys

Immediately greeted with professional interaction the second I stepped foot through the threshold of this establishment. Mario explained to me the options in properly communicated detail having me confident in my selection. His level of professionalism was top tier.

I called them over a week ago. The animated voice proceeded to tell me that at this time they were too busy to please contact through there online site. Went to the online site. They responded that they would contact me within 24 to 72 hours. No response. I went to a local Verizon store that I had previously called. And supposedly they were too busy to pick up the phone too. When I arrived at the store there was no one in it but me. Wanted to get my phone info change from old phone to new phone. They said they were having Wi-Fi problems and it could take a while like maybe 3 hours or up to 8 hours. I asked him if there was another local Verizon store. And with directed across the street. Walked in there and was told that it would cost me $37 Plus to get my info change from old phone to new phone. Verizon has been my carrier for many years. I still have not got info transferred. I have had new phones over the years and taking them to either where I purchased them or to my carrier and it has never cost me a penny to have info transferred from one phone to another.Shame on you Verizon. You never contacted me what you said you would. Your local stores dont answer their phones. I am considering changing carriers.

Walked in, and greeting employee broke the law asking me medical questions. I left and took care of my business on-line.

If your not on Verizon than where the f--- you at

Would have been awesome if I had gotten my 150.00 off on my new phone after mine got burned up in a car chase. I had been given a credit of that amount when I hooked up my grandangels 2phones and I hadnt used it but the sales rep said I didnt have it. I have been with Verizon since 1999 so I wasnt going anywhere.

Good customer service, was helped in a quick manner answered all our questions we had. I will recommend sara to my friends and family.

Not helpful at all and definitely not knowledgeable. Left frustrated and phone is still not working properly.

Very helpful service. Quickly identified and answered my questions about the issue 👍.

Way to long on the phone to solve the issues at hand.

The staff was eager and stone cold determined to make all aspects of my move from Sprint be as simple and effective as possible. Travis went out of his way to cure problems created by the other company.Great phone, data, and personal service!

Very helpful young man and knowledgeable

They have improved the customer experience so much I was in and out within 15 minutes. Amazing integration and customer service.

Checked the website for hours of operation before going to the store. when i arrived all the signs on the doors said they were open, but yet the doors were l locked and lights were out.. so i took my business some where else.. got a new IPhone and plan through another provider because of it

I will not step foot inside this store again. They used COVID as an excuse not to help me set up my new phone. They didn’t even bother to tell me that I wouldn’t have phone service until the back-up was complete. Driving an hour without service with my special needs son was scary!Best Buy is where I will shop in the future. They were awesome!

Just went to pay a bill. Store wasnt busy, so I was able to get in and out. Employees were very nice.

The staff are very attentive to customers needs.

Had to down my rating from 5 stars down to 3 because they wont give me unlimited service at a fair price. Im paying$130. For 2gig for 2 phones. A freind is paying $60. For a phone and a tablet for unlimited.

Good customer service

They was very helpful

Jacobite, a sales associate at the Midwestern Parkway location, is awesome. He went out of his way to help me with my new phone, to include giving me his personal telephone number, to help me with my phone. I did need to call him for help and he stayed on the phone with me until my phone was up and running. This type of employee is rare to find. I would like to see him commended for taking his own personal time to help me. Whenever I need to go back to Verizon for anything I will be asking for him personally.Jacolbie, thank you once again for your help and support. You are the greatest!!!Karen B. Wichita Falls

Excellent, fast, right-then.

I bought a new phone, love it!!! The young lady that helped me was awesome!!!

Experienced service fast and personable

They give you a finance limit so if you want to upgrade you better be prepared to pay alot of money for it

Jake Sanchez makes his job look easy. He helped me take care of some vital phone business and never broke a sweat. He loves his job and it shows. Service is the number one reason Im still with Verizon. Thank you again Jake!

Great customer service from Rachel!

Rachel is my Verizon Hero! Once again she solved a tech challenge for this busy realtor. My 2014 Edge... well lets just say you can purchase a hands free device at Verizon - without going through your vehicle sync. You can actually hear me now and it actually heard my country Texas accent! Thank you Rachel for always making new phones, new gadgets easy and simple for me to understand.You the BEST!!!

We left Verizon a couple of weeks ago for a very nice promotional off - but the service was so terrible everywhere we switched back. Because we switched back soon after leaving it made the transaction complicated, but Sara gave us exceptional service - even staying late to make sure everything was working. I highly recommend Sara and the Verizon network.

Cool place got me in and out with a new phone plan thanks guys

Very nice

Made the switch to another provider after they tried to over charge for two lines. Great service area when travelling but price tag of a satellite phone... this was a sell center only so to hell with help if a phone goes down.

Fast and Friendly

Very helpful and considerate. Had to close my mothers phone account since she passed. Didnt have any problems

Go see Rachel. Quick and easy!

Good staff (except for one particular person) but I do keep going back. They will work with you and make it as right as they can.

Wichita falls store. Diagnosed battery issue with my android and called battery store for my replaceable battery. $40 and no need to buy new phone was great news!

Brandy Wilkinson & Sammy Lax have been very helpful in assisting me with all of my account, rebate, & phone questions. We appreciate all of the great service

I tried to get the military discount and they wanted to see my pay stub. Wouldnt accept any other proof that I was military. Then when I deployed, they refuse to suspend my cell phone service unless I show them my military orders. Thats a little too nosey for my comfort. At least the folks who work here are nice about it, but I think their military benefits come with too many strings attached.

Went to get a charger and new sim. Guy did a battery test for me next thing I know hes setting me up with a replacement. Which is GREAT! Awesome service, awesome people!

I went in to get a new iPhone. Usually I have a good experience. But this time I had a very bad experience with the customer service. A young women was assisting me and she had the worst attitude about helping me. She didnt answer questions I had. Just said use the app, that info is in the app. Which if I wanted to use the app I would have. I wanted an actual human being to answer me. And the whole time we were doing the upgrade on the phone, she was being very snooty. She had her lips puckered and gave off such a negative vibe. And that made it extremely awkward for me.If you’re going to be in customer service you need to put a smile on that face and help and answer any questions one may have. Getting a new phone is exciting. But her attitude took that away!

The store was easy to find in a convenient location. The staff was really helpful and knowledgeable and they figured out our problem in a matter of minutes.

Expensive....man helped me answered the questions I needed answers I needed.

Jose one of the managers was very friendly and helpful. Jose got Adam Garza to help me with what I needed on May 3rd he was very friendly as well, and went into details with every question I asked about the product that I bought my daughter. Highly recommend anyone to go into this Verizon store.

The sales staff made jokes about my screen being cracked and how much data I used last month as a sales tactic. Super unprofessional in my opinion. The product should speak for itself without essentially mocking the customer into a sale.

Walked in and was told we would be checked in momentarily. 15 minutes later we were told to wait to be checked in again while they catered to people who came in after. Horrible customer service.

David our salesman was super nice and helpful

The customer service I received in the Verizon store in the Mall was great! Garrett and Matt (sorry if I spelled names wrong) were amazing and very helpful. I will be returning to this store in the future!

Kasau, and General Manager Brandi are happy and customer solution oriented. They will make the time to make your phone buying experience, awesome to the power of cool!

The WORST! Every singe time I go into this place, I come out wondering why I am still with Verizon. This was the last time I did that. I was trying to look into a new phone as well as unlimited data. The first young lady I spoke with scanned my account on her pad and could only give me 2GB of data. I ALREADY HAVE 2 GB of data. I wanted more...I grew weary with her after about 10 min and asked for someone else. This gentleman tried to tell me my bill was so high because I was using data I did not have. Um yes sir I do. I have 2 GB. His reply was NO YOU DONT. OMG, so I ask for the manager or I am leaving.. She proceeds to TRY and sell me more lines. I only need two, but its only $10.00 per line.. I dont need two more lines. Well you can add a tablet or your car.. SERIOUSLY! I am so stinking pissed. I am going ANY PLACE BUT VERIZON.

Verizon is always great in Wichita falls!!!

I have always found the employees extremely pleasant and helpful, even when the store is crowded and busy. They have always been knowledgeable and able to explain things clearly to a nontechnical person without being condescending.

Its hit or missed here. Ive had beyond the advantage Assistance here from a manager and an employee with a long drawn out perches to make me very happy and Ive also had a problem with watching some employees standing around talking and texting while people were Awaiting assistance.

Ive been a very loyal customer for many years and this store has pushed me to the point of changing providers. Lack of experience and overall inability to understand a customers needs have buried the few excellent employees of this store. I would either do my business online or visit Best Buy if youre in need of service for Verizon.

Employees nice but unable to help in many instances. Youre better off calling the national offices from the comfort of your own home.

Meagan is amazing! If you need a phone any of the reps are great. But skit out to Meagan. She and Rachel worked my phone and account until it was where I wanted it!

Cayden did his customer service for me very well.

Rebecca is the best! If you need anything from Verizon, look for her. She was able to answer every question without skipping a beat and was very helpful. We could not have had better customer service!

Great service everytime. They always update you on new services to help smooth out rushed life. Thanks

The tech guy was polite and personable. Didnt get a warm feeling that he knew how to solve the rapid draining of the battery.

Maurice worked hard to resolve an issue and he got it done.

Rachel was great. Knowledgeable and the service is working so far.

Went to verizon to get help resetting a pin number on a Verizon ellipsis 7 tablet. Was initially told by associate right off the bat there was nothing she could do. After I told her I found it hard to believe the tablet was useless simply because I forgot the pin, she reluctantly said she could try doing a soft reset. She was working on the tablet for several minutes and seemed to be struggling. She then asked another associate if he knew how to reset it. He said he had no clue and continued helping another customer. She then got out her phone and starting googling how to do the reset. Still couldnt figure it out. Another lady came over to see what she was working on, but offered no help. She then brought the tablet back to me and said she could try one other thing, but then admitted she had no idea what it would do to the tablet, at which point I asked for the tablet back and said I would figure it out myself. So basically wasted 45 minutes for nothing. With a fussing 3 month old baby. Got home, googled how to reset pin for my specific tablet, and found the info ON THE VERIZON WEBSITE. Took me less than 2 minutes to figure out. So not exactly sure what this girls issue was or why she made it seem so difficult. Surely Im not the first person to forget my pin number. So lesson learned. I will always try googling first rather than waste my time going to the store

Excellent customer service. Answered all of my questions promptly!

We were with Verizon for 5 plus years until your store employee and manager cost you my business. I was told one thing about upgrading on the phone and was told another in the store. Wasn’t a matter of the mistake made by someone. The store employee and manager I dealt with were rude and the most unprofessional people I’ve ever dealt with. So goodbye Verizon, Hello Sprint. Id go without a phone before I dealt with this store ever again.

Rachel is fantastic! Super svc.

Usually busy, so there is usually a wait, but everyone is always nice and helpful

Great ppl, usually in & out in a decent amount of time. Only con is they are always out of screen protectors for my type of phone.

The way to get phones is to wait for a sale at best buy. These guys just want the commission, like sleezy used car salesmen.

Great selection of cell phones and accessories

Hector is an excellent salesman. Great customer service.

Very best cell phone service that I have ever used. 📱👍💯

All in a Rush to Sell you A Phone and all adaptors to Operate the Phone the Young Lady only wanted a Quick Sale and The Young Ladys Name was Sara VERY RUDE It was like I was Bothering her Because I Wanted to Buy a Phone!! I wouldnt Go To That VERIZON STORE!

So far, Verizon has been a pleasant surprise! Thank you

Corporate store so you get great service.

The employees at this store looked at my plan and showed me where I could save money. Great Job.

Stuck up

Just interested in sales, not service!

I always get good service and low pressure. Been doing business with this store for years.

Terry was very helpful, I was in a crisis and he hooked me up and saved the day. Great customer service! A+++

I always get great service at this store.

Great service if a little pricey Im willing to pay for the great way I was treated in the store.

Awesome black Friday experience.

Staff was very helpful

Very nice and very helpful and professional

Got us in and out within an hour with bringing over 7 lines.

Very good staff very good

Great service, knowledgeable staff.

Amazing staff and no long waits

Great place never a long wait

Clean store. Polite service.

Black Friday. I was told it would be a 2- 4 hr wait and still might not receive the upgrade phone I want . 😕 still waiting 1.5 hrs

The guy Payne was helpful

Not cheap, but Megan was very helpful with everything I needed and answered all my questions satisfactorily.

Very friendly helpful staff

Great service!

It was quick & easy

The customer service is not very good, and I don’t recommend going there