While driving in an urban location, my wife was unable to avoid a large deer. The deer disappeared not to be seen again . The impact caused significant damage to our 2019 Avalon. Fortunately the air bags did not deploy and my wife suffered no injuries. However, the Avalon’s sensors immediately told a different story: front camera and sensors, head lights cracked and broken, grill pushed in, hood buckled, cracked paint. Service King took this mess and restored every item accurately, beautifully, fully tested and in a timely manner. I was kept informed as to the progress and was surprised and pleased when our Avalon was ready several days before the promised date. Yes, this was an insurance claim! As a result of the demonstrated professionalism, I have taken our second vehicle to Service King for a non-insurance covered repair. I’m looking forward to having another vehicle properly restored by Service King.

We were rear ended at a stoplight in our brand new GMC Yukon. The insurance company recommended Service King which we had never used before but after this experience I will never go anywhere else. The repaired our vehicle perfectly and restored it to its original new lookand feel and finished the repairs exactly when they said they would. They also have a great relationship with the rental car companies so I was able to leave the rental car at their shop when I went to pick my car up.

This location does great work every time. Ive had 3 repairs here over the years. Tracy is great about keeping you posted on progress, and they are great about addressing any concerns that you have. 👍

They are doing the best they can to obtain body parts, under extremely difficult issues. I trust them to do a good job to satisfy our expectations.

I highly recommend Service King!!!This is our third service performed by Service King. I cannot praise them enough for the quality of job that they performed on our cars. In addition to stellar quality and expediency they have an arrangement with Enterprise Rent-a-Car, which is about a mile down Monroe Road, where Enterprise Rent-a-Car person brings a car to Service King (in case you need it). Once the repairs are done you just drop the rental right at Service King.In addition, Tracey, who represents Service King on Monroe Rd. does a wonderful job explaining the minute details of repairs and keeps you well informed on the progress of the job.Thank you, Tracey and Service king!!!

For me I found their work to be disappointing given they had 2 weeks after the insurance agreed to pay to do the work. The hood gaps are not even, there is a bolt stripped on the headlight, when they gave the car back to us the lug bolt covers where sitting in the cup holder and the headlight bulbs didn’t match. Plus, the car now pulls likely fixable with an alignment but that should have been done when the adjusted the frame. On the plus side the people where very nice to work with.

This was my first experience needing body work for a fender bender I had.Tracey was excellent, she walked me through the entire process and helped makes sense of it all. They kept me updated with progress and the car was done a few days early. Thanks again for a great job on my car and the great customer service!

If you are looking to take your vehicle to them, dont hesitate! The staff was wonderful. Fromthe gentleman that towed my car to Ms.Tracy that made sure I was informed about anything that was missing and even the progress of my car. I also loved how i kept getting text messages informing me of the progress and estimated time of my rapairs. Over all great service 100% recommend!

I would tell anyone to go the location on Monroe Road in Matthews. Best experience I have had in a life my time. My car was ready a day early and two hours early on the day. Job was perfect. Thanks to all who helped me.

Very friendly kept me up to date at all stages of repairing my car, efficient and even picked up my car a day earlier. Worked well with my insurance company.

Service with a smile, very politeEasy to get over there

Repair was done in a professional manner

By all measures, this is the best body shop that I have ever worked with. I was broadsided by a deer, and Service King did a remarkable job in repairing my car. The entire team is first class, the service is outstanding and they do top notch professional work.

My experience with Service King went very smoothly. Everyone I dealt with was extremely nice and very helpful. The service work was executed as expected.I’m thankful to have my car back. It looks as good as new! They even hooked me up car wash by hand.

Customer service, communication, and technical expertise was exemplary!!!

Staff was very friendly, helpful, and professional. I was brought here from my insurance provider All State. I was a little worried after reading some of the negative reviews, but my experience was completely different. I would highly recommend this location!

Tracy was so helpful as we worked through our repair. She coordinated everything with insurance and kept me updated along the way. I definitely recommend them and will come back if we need body work done.

Awesome. Take your car here!

Best auto customer service Ive ever had. Walked in on a Saturday AM and were told by the manager that if I purchased my own part, he would install for free. I did just that, and while I waited he also told me that I was having an electrical issue that was easily fixed, also at no cost. Unheard of in the car-repair business. Also, I got to observe the other employees while I waited for an hour, and everyone seemed genuinely kind and nice to customers and one another. Would 100% recommend.

Great service!!! I knocked the bumper off my Honda and wasn’t sure where to go and how much it would cost. Brought it to Service King and they got me in on the spot was in and out in less than an hour!!! You wouldn’t believe the price if I told you. Thanks Rick!! Will definitely be back.

Unprofessional. Late. Uncaring. I would recommend not using this business

The most professional, satisfying experience I have ever had in 50 years of being a car buff. From the minute I stepped through the door the manager Rick Martin treated me as if his own car needed a repair. Beyond the repair, Service King went the extra mile in returning my car in better shape than I brought it in. Almost worth getting into the accident! Highly recommend this organization to anyone. All I can say is thanks!

They did a wonderful job in repairing my car. My front and rear bumpers needed to be replaced and they did a great job in doing so. They brought my car back to showroom status. The only reason Im giving it 4 stars instead of 5 is because they werent able to get the job done in the time that they originally said they would. They told me why and I understood. But I had to wait a few more days. Other than that, they are an excellent company to get your car fixed! They can text you to let you know how far along they are in the process with your car. You can call them and they can let you know whats going on with your car. They are real friendly!

Zero Communication. Dropped my car off on 2/17/20 and got a text with a link to an estimate. A few days went by, and I clicked on it, and it reflected an estimate so I assumed the car was being repaired. After 10 days went by, and the same price was listed I called checking the status on the repair. (The insurance only pays a certain amount of days on the rental). Then I found out that oh no....Its now over double the cost to repair because they Finally took it apart and now the cars being totaled. It took them ten days essentially to complete an estimate and tell me my 3 year old car was totaled.If you need your car back fast ( Assuming they dont total it out) might want to avoid this place. Lord only knows how long it would have taken to actually fix the car.

No communication what so ever. Took them 2 months to tell me my car was total loss after dealing with so much unnecessary nonsense. No care to help the situation other than to just let things drag. Called DAILY for answers only to get no response or some excuse. Careful who you TRUST to work on your car. People will just take advantage. Go to any other shop but here honestly.

Front end body work, used their services before

My experience at the Service King in Matthews was wonderful from start to finish. I took my car to this location to get repaired after getting into a minor accident. Rick was my first point of contact and he walked me through the entire estimate process and made sure I knew everything that Service King intended to repair. Everyone I came in contact with was friendly and provided great service. My car was completed in the time frame they gave me up front and I found the text messages to be a great way to keep clients updated on the repair status. I would definitely recommend!

It took longer than expected but the communication was excellent. Lifetime warranty is great to have because my car doesnt run as smoothly as it did before the accident but I do need some new tires. They only had to replace one of them. 😎

The staff is awesome and genuinely care about getting you what you need. Megan was absolutely wonderful and patient dealing with my insurance company, and got my truck parts ordered asap. My truck went in at 10am and was done by 5pm! They even gave it a courtesy wash. Love this place and will use them for my future truck needs!

We have used them twice unfortunately. They have great communication. High quality work on my Tesla and Prius. The most impressive thing was their flawless integration with the insurance payers and the Tesla service center

Thank you for the fantastic job you did - my car looks good as new! Tracy Sloan was excellent with her communication throughout the process. All work was even completed a day ahead of schedule. I was so worried about price gouging because my car is a Tesla (as this happened to other people at other repair shops), but thankful that this did not happen.Great results, great communication and reasonable cost - I couldn’t ask for anything more. Service King certainly deserves the 5-star ratings I’ve seen online. My family will be back for any auto body repair needs in the future!

Friendly service done right. Had a small job with door edge guards and some molding. SK did the work on the spot while I waited and was very reasonably priced.

The new manager Mr. Rick was very responsive to me and also the adjuster assigned to my claim. Thanks for your help.

Good customer service. Did a good job on my car.

I have never had better service with a service center. Great communication, attention to detail and clearly a company trying to win your business. Thank you Noel, you guys are awesome!

Awesome work thank you so much to Noel and service king crew for the great work on my maxima great customer service skills and precision to make it look like it was never damage !!!! Definitely recommended

Best shop ever

These people are very professional and they did a amazing job on my car. I highly recommend them for paint services. My car came back to me better than before the accident and in record time.They are by far the best in town.

I stopped by for an estimate and was greeted with a smile. The staff was very helpful and professional while preparing my estimate and explaining the details. I was in/out in

Service king gave a reasonable quote and repaired my car in a timely manner and provided me with updates along the way. Everyone I interacted with was pleasant and great to talk with.

Good experience and car looks great!

The check out lady was very conconsidered

I had an excellent experience. The staff here especially Tracey, Krista and The manager (guess his name was Tim) were really courteous and helpful. They kept me updated via call and text throughout the proxess.Will defenitely recommend Sercice King to others

Excellent service and results!

The staff here is amazing! My insurance sent my car here following an accident, and I couldnt have asked for a better experience. The whole team was so knowledgeable and helpful. Despite a few delays because of vendors sending the wrong part, I was kept up to date via phone calls and text updates during the whole process. The general manager Rick went above and beyond to make sure that I was taken care of. He offered to find me a ride home when I had to leave my car in the shop, changed a burnt out tail light they came across unrelated to my accident, and investigated and patched a hole in my sisters tire when she mentioned low tire pressure while dropping me off to pick up my car. If you are unfortunate enough to be involved in an accident, bring your car to Service King Matthews for repair. The staff is delightful and caring, and you will not regret it!

Did not have my car ready. Did not even put my new tires on my vehicle I had to ask them where they were because they were not on my vehicle. Claimed that their technician had forgot. They did manage to keep me updated with fancy txt messages that really were inaccuarate because my car was not ready on the date they promised. Huge jumble up tillthis day my car has not been fixed smh!

They did a great job repairing my car.

Nothing bad to say

Good show of professional ethics. Appreciated.

No attention to detail. Work had to be redone

We had a few bumps but in the end they were great

A great experience

Wow sorry to inconvenience you by calling.

Wasnt able to get a quote

Great