A bit more pricey than online shopping, but worth it to get the same great products on the same day! The staff was so helpful, offered suggestions on sizing and were a great help pairing different products! They helped me find exactly what I was looking for and in a professional and knowledgeable way. The staff made me feel comfortable and provided a private shopping experience by offering to hold my things at the register while I continued to shop around.

The store is great the employees are amazing but they do need more items and lingerie. Some of the items are the same from 2006 lol

I bought 3 outfits. Spent 150 bucks. Castle can be spendy but I dont ever go here so I didnt know things are not exchangeable or refundable. Only can try on tops (understandable) so when I get home, the bottoms dont fit. Couldnt even get them over my hips so I dont feel like I truly tried them on pretty sure the receipt says that if nothing is contaminated or in original packaging then it may be exchangeable or returnable. I called the store asking about exchanging for bigger size or get a refund lady said nope. And that I could email the customer service and they might.The said nope as well. I think its ridiculous that you cant even get a refund thats bull. Waste of my time and money. Not going to shop there again. Ill go else where.

Very clean nice store. Well stocked. Prices were straight off website no discounts. Was nice to see before you buy... Good experience hope they bring back the Stars in future...for signings..

I Loved all the knowledge and helpfulness that the employee Ashley was able to give! she was not pushy and so patient and kind! She really does amazing with all of her knowledge and recommendations and her attitude is wonderfully threw the roof positive! I will be returning of course because of her great customer service!

The ladies inside were very helpful and gave excellent advice on toys/products! Very knowledgeable and full of insight! I definitely enjoyed my experience walking around and checking out the store.

My wife and I had such a great experience. We came in with a lot of questions and the person helping us informed us on all the different toys, supplements and creams to help with everything! I was impressed by how educated I left and even more impressed at the end of the night, if you know what I mean, I would give this more stars.

Love this place! Tons of items to look through and good prices!Staff is great too- they help with any and all questions…

I really love this store & the mega-selection it has to offer, however a ton of their items were not marked with a price at all. With a huge selection, maybe more special offers or sale prices on toys as they are all somewhat high-priced.

Great professional service. Nothing awkward. They have lube testers available for those with allergies z etc. Great selection.

The employees are always friendly, knowledgeable and willing to answer a million questions no matter how silly I think they are. I always feel welcome and comfortable when shopping here.

Happy store fun people and are will to answer almost any questions

The staff were amazingly helpful and helped me find exactly what I was looking for. Will definitely shop here again in the future.

I have been shopping at this location for years! It has come a long way and I appreciate that they always seem to be improving! I do hope they upgrade their main signage eventually, the physical lettering style board looks really out of place and run down on that street since everyone else has gone digital! Lol

Even for the most uncomfortable people its still a nice welcome from employees an even if ur shy they are very helpful an understanding of peoples needs.

Stoped by the castle megastore today and the sevice was great! He knew exacting what i was looking for and got me in and out. Also with his recommendation i tried a new type of male enhancement pull and its bow 3am and im so worn out my legs and body are just done! My girl was blown away and hung in there again and again and again and… you get the point. Thanks for great night castle!!

Ashley? Was very knowledgeable, friendly, helpful and sales oriented. Shes hired. Hope she makes a commision as well as hourly. Thank you Ashley, Thank you Castle. Ford

Wide variety of items at a fair price. And friendly staff as well

Upon entering my ID was checked as it should be! Very helpful customer service and the lady was so sweet and didn’t make me feel weird! Very good experience

Employees are very sweet and helpful. Make you feel very comfortable with getting your questions answered.

This store is amazing!!! Best toy store ever!!! Staff was huge help!!!! ❤️❤️

Amazing service today. Probably the best I have had there. Definitely makes me want to visit again probably sooner than later.

Pretty much have everything you need in the bedroom, and plenty of stuff for Uncle Creepy too! Clean store and good service.

I like this place alot. So much I dont even live in the same part of Washington. But this last time I almost put stuff back and left because it took over 40 minutesto get some help. I waved. I walked near the counter to let them know I needed help but did not want to be rude as they checked one person out. Two of them were helping one person. But customer service when I got it finally was awesome. And the girl that helped was the one that was actually looking like she was working not hanging out.

Really nice pmace to shop. The staff is absolutely wonderful.

It was do easy..there was a gal..at the store that was fabulous..

Staff was exceptionally helpful and new about every product I looked at and led me to the best results for what I was looking for. Thank you to the Castles Mega Store in Kennewick for a extrodinary shopping experience you rock.!!

Great customer service. Very friendly and helpful.

Staff was knowledgeable and friendly. Made it easy to ask questions and really help find what we were looking for.

Im going to a bridesmaid shower and the staff was so nice to help me with choosing a very beautiful lingerie for the bride. Thank you for your time.

Very good help and very appreciated why are you so lego

The staff was very friendly. The products that I bought was a little over price compared to other places. That is why I do not give you 5 stars.

The kennewick store has a great staff they greet customers at the door, help as much as they can with a smile that gives you comfort cause at times its just embarrassing. I feel at ease when I purchase merchandise from the kennewick store only cause there smile which it goes a long way with me

I went with my husband, who is trans. They were so accepting and kind and helped us find exactly what we wanted!!

Love this place. Staff is always friendly and helpful.

A wonderful place and the staff is amazing!

Boyfriend and I like to go here. Theyre always very polite and helpful without making you feel uncomfortable.

Always amazing customer service and always willing to answer your craziest questions ever!!

Friendly and helpful staff who know their products 😉😉😉. Fun and kinky place to shop, for all those fun kinky toys and accessories.

The employees were super helpful and kind. I will definitely be back.

Great friendly people. Helps me out with what I need every time, great products.

Wonderful and helpful employees ready to help but not pushy!

Lots to choose from, clean store, and knowledgeable staff.

Very nice selection of toys for you and her, recommend

Helpful without being overbearing.

Love this place satisfaction 100%

Such a fun place. Helpful staff

Had mostly wanted and great service

You need to offer gifts for someonewh whomjust spent 400. No free gifts. Nodiscount.ifi would of ordered off linefrom adamand eve.i would of recieved 5 or 6 free gifts.

I had never been to a store like this before...and I am pleasantly surprised! It was embarassing to ask questions but the girl helping me was very knowledgeable and made a delicate situation easier.

Very knowledgeable and friendly not awkward at all like some people would think

Cashier that checked me out was very informative. She even got me to by an other item

Amazing staff so helpful and professional.

Very helpful and nice employees.

I appreciated the clerks knowledge on the questions I had and the inventory was more than expected

The lady was really helpful

Been here multiple times and never had the customer service ya boy Christian gave me and my boyfriend. Started talking to us while we were shopping and gave us hella tips and advice about the products we bought. Give that man a raise yoooo. Do it.

Great customer service and great atmosphere

My fiance and I shop at Castle on a regular basis. And I cant recall a time where we have spent under $200. It sure would be a bonus to receive some discounts on our purchases every now and then???!! Lol

Inventory is far less than before and choices are very limited

Great help. Very clean.

The staff were very helpful! Got what I needed!!

I did not even go there

Clean store, good selection, friendly and helpful staff.

Homegirl hooked it up

Very friendly staff, always willing to help, haven’t ever had a bad experience :)

Helpful and very comfortable staff.

Very helpful staff.

Nice place and friendly staff!

Very friendly staff, a bit off-putting from the outside, but the inside is very nice. Plenty of selection as well.

It is very unprofessional for a business to close before time that is posted on the door not to mention the answering machine and online. I arrived at 750 and the doors were locked. The employees working only had 10min but apparently it is to long for them. Hire employees that have a understanding of time

When this location first opened in the early 90s, it was filled with product. These days, its been scaled back. This is not a bad thing, IMHO, because it seems the company has decided to make its displays a little more discreet and welcoming to couples, as my wife and I found.We came here some years back for a Magic Wand, to avoid the S & H costs of ordering online as we had done previously. I returned alone recently for lubricant and erectile aids. Customer service seems to depend on the staff working at the time, but I do agree that they could improve employee knowledge overall. Granted, as the company has a website, I find it useful to read up there, as I often do for most any other business of any kind.I dont quite understand the reviews complaining about prices, as theyre comparable to other retail stores of this type. The entire sector of this retail industry produces product that is of varying quality, but as I have yet to return anything (aside from rented media), I have no experience with the store return policies. Caveat emptor, as always.

Guy was super helpful.

If I could give this place zero stars I would. Save yourself the trouble and just order online. The staff are rude and tend to huddle for a chat at the counter only to disburse when you come up to pay. I actually wondered if the people left were stoned because they just stood there staring at what I wanted to purchase and made no move to help me check out for several moments. It was only until I asked ‘Can I check out here’ that one of them gave me a slow blink and started to scan things. They didn’t even say the total, just waited for me to hand them the card in silence... just an awkward and weird place.

It was about a month ago my husband and myself stopped in. I was familiar with the store though I had not been to it frequently. We were slightly nervous about what we were looking for, but they were very helpful. They answered our questions and more. Wonderful service. Guaranteed to stop by when I visit Washington again, and highly recommend the store to friends.

This store is poorly run with zero customer service. In addition, they ban employees from working any second job while not paying them enough to support themselves. You’d think requiring a background check more extensive than a federal job would weed out some of the bad workers. It doesn’t. Probably because of the basement pay rates. You’d think with what they charge for their goods, they could provide better staff for their customers.

Bought a bed restraint system for 60 bucks, got it home, opened it up and it doesnt fit a queen bed. Checked packaging NO size was stated anywhere. Called the store because I figured...no problem theyll return it. Nope, its a personal use item, huh? It wasnt used personally at all and it shows, cuffs are still factory wrapped. Spent over 300 dollars there. Last time ever.

Very bad customer service. Went there with my girlfriend for personal items and she was embarrassed. This sales rep would NOT leave us alone at all every corner there she was trying to make a suggestion, when we told her we dont need any help we she kept at it. Till finally had enough put the items at the register told them have a nice day and to tell the creepy stalker lady she lost them 150$. I may go back if anything improves but honestly I probably wont

Great service and selection. knowledgeable staff, comfortable shopping experience. We drive frkn Oregon just for this

AWFUL, I love Castle it has all the things you need usually really nice as well. But, To be accused of stealing is makes me angry. To be a customer to expect great customer service and a welcoming face and environment but to be down graded to being called a thief from an employee and making me feel disrespected. I have purchased items from this store multiple times and that is what they say to me.

Tried to exchange a product (tights) that was mispackaged. The tights were not worn and still in original packaging and I was told it was not exchangeable or returnable. I will not be referring or purchasing from Castle anymore due to their terrible customer service even when I wasn’t at fault. I asked the sales representative if it was my responsibility to open the packaging before leaving the store and she said no but somehow I get stuck with a product I didn’t want that is not the listed item on the packaging and unable to return, exchange, or get store credit.

I arrived before close time only to find the doors locked with employees inside staring as if they had no idea of time. 👎

Good thing this is the only adult toy store in the tricities, or I would definitely go somewhere else.I went in to purchase a toy for my gf and I, they had convinced me to get something different, telling me its a better version. So I got that one. I went home researched the product, and decided it wasnt the right one at all. The very next day I tried to return it, unused and unopened. I was told that all sales are final. This was a wasted $130. Im only ordering online from now on.

I arrived at 755 and the doors already locked. The website says 8pm and the sign on the door says 8pm. If they close at an earlier time then it should be posted. It is frustrating to arrive at a store before closing and still find it closed.

Helpful staff. Good variety of toys, lotions, attire. I thought pricing was equitable to other stores like this one.

My guy and me went into Castles Megastore yesterday and bought these herbal supplements called Max Hard and Max Desire and I am telling you they work especially the Max Desire for the women. I felt sensations that I dont ever remembering feeling.

The roof needed fixed

As awkward as it can be to have someone offer to help you find lube they can be fairly helpful at this location. Boring selection though.

Too expensive and very very rude customer service

Bad customer service. Unfortunately this is the only store in the tri-cities. I’d rather go to Spencer’s

My boyfriend and I go there to buy lubes and personal toys and its sorta annoying when the employees suggest you things that like and they almost made me paid for one of their products that I didnt wanted to buy until I told them Im not wanting to get it and toys are great but bit too overpriced

Wow!

Well a hubba hubba hey!!

Extremely poor customer service make sure you check your lingerie before you purchase it for any damage or rips and tears because if they dont write it on the receipt before hand they wont exchange it or return it and they were very rude about the whole situation never shopping there ever again!

Nice toys.

Oversized and overpriced dildos