user
Patriot Auto Glass
6223 W Deschutes Ave D409, Kennewick, WA 99336, United States
Appearance
Patriot Auto Glass
Comments
Br
Review β„–1

Very professional and good. Jon was great. He got in contact with me and the dealership to get an appointment since calibration was needed after installation. He kept me updated. I will definitely use them again should the need arise. Thanks again. 😊

Ca
Review β„–2

They were quick with a quote and were able to come out to my home to repair my window professionally. The price was very reasonable. They were considerate with social distancing during the pandemic.I would highly recommend this company to others who are in need of auto glass repair.

Is
Review β„–3

Patriot Auto Glass did a phenomenal job replacing my cars windshield. I really feel like they went above and beyond with their help! They provided text updates on when they were going to be able to get to my car, helped me contact my insurance and get the best deal on the replacement, as well as taking care of some scratches on the car body where the last windshield replacement (that was not done by Patriot) went poorly.I cannot reccomend Patriot Auto Glass highly enough!Thank you so much again!

Cr
Review β„–4

Highly recommended! Came to my home early and got my new front window.. Besides that super friendly from start to finish!

Ra
Review β„–5

They did a fantastic job. You can not tell that it was replaced! This is a brand new truck and it was important for us to have the OEM one installed. They communicated with us all the way through the process. They showed up exactly when they said they would.Β It was nice to work with a company that truly cares about taking care of their customers.

Ho
Review β„–6

Jon was extremely friendly and professional! Got me right in and right out. All around pleasure working with him. Would highly recommend.

Br
Review β„–7

Professional and courteous staff - great job!

Ti
Review β„–8

They were so friendly to work with!!! Got me in within a couple days and price was very reasonable.

As
Review β„–9

Great experience! Affordable, same day service. Totally recommend!

Ch
Review β„–10

Awesome customer service. We have used Patriot for our personal rigs as well as our large fleet at my work and Patriot is always so helpful. Their communication is amazing and they always get us scheduled in a timely manner. Its the only place we call now.

ca
Review β„–11

Theses guys were awesome! They worked around the weather, my schedule and did a Fantastic job. I look forward to working with them in the future.

Le
Review β„–12

These guys did a great job, very friendly and prompt service. They even tucked the cord to my dash cam out of sight around the windshield. I highly recommend

Ty
Review β„–13

The gentlemen arrived on-time, were super professional, and did a heck of a job. Windshield has never looked better.

Ja
Review β„–14

Jon and his team at Patriot Auto Glass have taken care of me and my auto glass needs twice now. The first time they fixed a chip on my windshield. They quickly fixed my chip while I was in a meeting. Super convenient! When I recently noticed that my windshield chipped again and had grown into a crack, I reached out to Jon and had my windshield replaced. Again, the team worked on my vehicle at my place of work and were super kind, fast, and professional. They even left the inside of my vehicle cleaner than I had left it! I would 100% recommend Patriot Auto Glass. Great local business with amazing employees.

Je
Review β„–15

Fast service, reasonable prices. Friendly staff to keep you updated.

Ke
Review β„–16

I had my windshield replaced at my house by Patriot and they did a wonderful job. The installer called to let me know he was on his way, when they arrived they where pleasant, curtius, and professional.They took care not to damage anything on my vehicle while doing the work, and even cleaned as they worked. The whole experience was exceptional and customer forward like it used to be. I will definitely recommend having glass work done by Patriot, and I will definitely use them again in the future.

Mr
Review β„–17

Patriot Autoglass in Kennewick has superb customer service. The most challenging part is getting ahold of them on the phone as they appear to have only one line and that line is busy! They were excellent about returning my voicemail and ensuring that the job was done correctly. They went above and beyond to ensure I was satisfied with the windshield job. Hopefully no more windshield issues anytime soon, but if that does occur, I will be calling Patriot Autiglass again.

Ki
Review β„–18

All around amazing customer service. They came to my house in the morning, due to my own error the wrong windshield was brought. They immediately ordered the correct one, had it later the same day and came back the same afternoon to install it. They went above and beyond to replace my windshield, were extremely efficient, and very kind. Thank you for everything, I highly recommend.

Ga
Review β„–19

Very professional...from setting up the appointment, providing detail COVID instructions leading up to the appointment, and the actual service itself. This crew, by far exceeded my expectations and I definitely recommend all to use when needing auto glass service.

Ed
Review β„–20

Patriot Auto Glass is a local business with a outstanding customer service. They handled our replacement from start to finish and followed up to ensure it met expectations. They worked with our Insurance so we didnt have to and they were easy to accommodate our schedule. Arrived when they said they would and we are VERY pleased with the job well done! Thanks again!!!! Look forward to our next day for service!

pa
Review β„–21

Very nice to my dog. Professional and clean, got the job done in under 2 hours. Highly recommend

To
Review β„–22

Just recently had chips fixed on two of my vehicles. Worked directly with Jon to get scheduled and he was so easy to work with. Always ready with answers to any questions I had and took care of working with insurance. The tech that came to my house was very prompt and so nice. Chatted with me while fixing my windows and answering all of my curiosity questions. He was in and out in about 45 minutes. So glad to have worked with them and will easily go back should I ever need their services again.

sh
Review β„–23

Excellent service and quality product ! :) I got my windshield replaced yesterday. Jon took care of my appointment and got me in the schedule quick! and Francisco were on top of making sure the team installed my windshield correctly. they even noticed the clips holding my windshield are needed to be replaced, they went and got a new one for me before installation. I am very satisfied and highly recommend Patriot auto glass. :)

Yu
Review β„–24

Great quality, very efficient and best of all, amazing customer service 😁

Da
Review β„–25

We just had a replacement done on our Volvo and the service was top notch. They came to my office to do the work and he price was great. The customer service here is always excellent and we’ve used patriot several times. The pricing was a lot less then I expected and they use high quality glass and products. They were very fast, efficient and had outstanding communication throughout the process. Dont shop around just call these patriot auto glass. You wont be disappointed.

Ma
Review β„–26

Not only are these guys amazing at what they do, and have wonderful personal service, but they have integrity too and that isnt something easily found now days. While other glass companies have given me cheaper quotes, I feel safe have Patriot Auto glass do it because I know that they know what they are doing. Having had a windshield replaced by a cheaper company before, only to have it pop out a few weeks later, it is worth the little bit extra to know that my windshield is installed safely and will protect me and my baby in the car. They also came out to repair a rock chip I had in my windshield, turns out it had already been filled & they let me know that. I know other companies probably would have just pretended like they had done it, but not Patriot Auto glass- I appreciate their integrity!

Jo
Review β„–27

Great service. Super fast. Helped me out in the same day

SA
Review β„–28

The replacement window looks great, but it was the extra care they took that impressed me. Very conscientious. They came to my house to pick up my car since it was too cold to work on it outside. I noticed when they returned the car, they had cleaned my backup camera and my floor boards. Special service. I highly recommend them.

Ti
Review β„–29

Patriot Auto Glass not only provides GREAT CUSTOMER SERVICE; they provide an EXTRAORDINARY EXPERIENCE when youre their customer. From the owner, Jon, to the employees, they are all the most kind and hard-working people you will meet. They are caring and considerate; they even set a plug-in heater next to me (because it was freezing that day) while I was waiting for my windshield to be worked on, and I didnt even say anything about it being cold. Thats just how thoughtful these folks are. My utmost respect to Jon Cox for creating such an amazing culture for his business! Thank you! :)

Te
Review β„–30

Patriot Auto Glass was wonderful, they were the least expensive option and the most friendly! They came to my work location, replaced my windshield and were so great! I definitely recommend them!!!

Ky
Review β„–31

The price for the repair and the turn around for and oddball window was awesome. They got it fixed the next day. The installer was awesome. Would definitely recommend giving them a call for your window issues.

NO
Review β„–32

For some reason weve had a tough run with broken glass over the past couple years. 3 times with our 15 passenger van (different windows each time) and once with our car. Each time, Jon and his team were very professional and timely in their service. Communication is a big thing to us and he would always keep us informed if there were any changes to the schedule. There were also some specialized glass on the van, but there was never a hitch with them finding the right piece and installing it. Side note: Having EVERY window in the van CLEANED when they were only replacing one, is always a pleasant surprise!!

An
Review β„–33

Called Patriot Auto Glass based on customer reviews that I read. I needed my front windshield replaced due to a rock chip that turned into a crack across my windshield. They offered free mobile service too, which was a huge plus! I have a small child, and trips like this can be daunting when you have to sit and wait for a service to be done. Everyone from the initial phone call to book the appointment, to completion of my windshield replacement had an old school customer service mentality, which is almost unheard of these days. Everyone treated me like a valued customer right from the start. Jon even checked to see if it would be worth it for me to go through my insurance company or not. It turned out that I would be paying less to pay out of pocket than my deductible would cost me, and it wouldn’t cause me a β€œding” to file a claim. I would highly recommend Patriot Auto Glass to my friends and family.

Aa
Review β„–34

Excellent service. Came to the river for install to nit interrupt my fishing. Got it done quick fast and in a hurry. Would definitely recommend for your auto glass needs.

Me
Review β„–35

I cant say enough about their quality of work, professionalism, and attention to detail. They went above and beyond. Also help with my difficult insurance company. Refreshing to see a business man with integrity. Thank you Jon Cox, Owner of Patriot Auto Glass, you have earned my referrals for life.

No
Review β„–36

Very helpful and happy to be of service. The place is a bit awkward to find but they send out courtesy texts on the location and premier text and email. They are very Fast and professional would highly recommend to everyone!!!😁πŸ₯°

A
Review β„–37

Wow, I am amazed by the wonderful customer service. Im not saying Ive been mistreated by glass installers but I am not used to them offering to come pick my car up while Im at work. I had two cars needing glass replacement and Jon personally came to pick the cars up. Awesome company that i strongly recommend.

Me
Review β„–38

Fantastic service. They dealt with my insurance company, did pick up and delivery from my home. I recommend them to anyone with a cracked or chipped windshield. Excellent service!!!

Ca
Review β„–39

Super friendly and came right to my home to fix the windshield! Very fast, great work and friendly service techs. Will use them again!

Ch
Review β„–40

John and his team have replaced both a windshield and rear window for me. Both replacements were top quality and i am a happy customer. They also have a mobile service which sounds like a great option for those who cant make time for an appointment. I will be a returning customer from now on.

Ja
Review β„–41

Polite friendly caring people. They had a couple set backs in getting my windshield replaced and they handled it professionally and as quickly as possible. Very thankful that I was able to do business with them.

Jo
Review β„–42

John replaced my windshield on my F-150, and they did a fantastic job. It was too cold out to replace outside, so they drove to my work, picked up my truck, and then dropped it off when it was finished. Top notch service.

Ch
Review β„–43

Easy to work with. Everything was communicated clearly. Installed new windshield at my home. Great job on windshield. They work with insurance.

Ha
Review β„–44

Fantastic customer service and timely windshield repair. 100% recommend!

an
Review β„–45

Great experience. They were quick and called before pickup and delivery. Also had great pricing. Would definitely use them again

J&
Review β„–46

Patriot Auto Glass just replaced my fourth windshield and each time they do outstanding work. Quality, price and professionalism are always top-notch with them. I highly recommend them and will definitely use them again.

Br
Review β„–47

My profession is helping people get their cars repaired after they have been damaged in car accidents. More often than not that includes needing new glass put in the vehicles. I have worked with many other glass companies and I will never use a different company again. Patriot Auto Glass has the best customer service and they have the ability to get to a job immediately. It almost makes me wish my windshield cracked everyday so I could work with them more often. Almost. Strongly recommend them.

Da
Review β„–48

What can I say - I almost look forward to seeing a rock chip in my window. Jon Cox and his team are completely awesome to work with. They know their stuff. Before I started using Patriot Auto Glass I had no idea how crucial the integrity of your windshield is to the safety of your vehicle and the people who occupy it. Plus, they come to you! Whether you have a small crack or a broken window, Jon will take care of it. He can even fix large farm equipment and forklifts - how cool is that?

Th
Review β„–49

Always such a wonderful experience. Talk about a business that goes the extra mile to always make you happy. They are the best in the business.

Je
Review β„–50

Jon and his team deliver SUPERB service! They came to my office to repair my windshield, cleaned my windows, and replaced my windshield wipers. Above and beyond! Thanks so much!

An
Review β„–51

Hands down the best service you are ever going to find. They are very professional and easy to work with. Not to mention the quality of work is like no other.

Te
Review β„–52

Jon and his crew came to residence. It was an older vehicle and my dad had to do some additional prep because Jon was upfront that it wasnt right to put a new glass in. Although he was booked out, he returned the same day after the other prep work wss done. INTEGRITY

Ke
Review β„–53

Excellent service! We had our back window break in our business van and they were able to replace it the next day. I have used them several times and would highly recommend them!

JA
Review β„–54

Replaced Audi Q5 windshield. Great job. Billed my insurance after deductible.

Vo
Review β„–55

Good price but you get what you pay for, they installed a cheap windshield the CHIPPED THE FIRST DAY! when I bought it to their attention the manager said that it was no big deal. That same service also included a replacement passenger window. They told me I needed to wait a week for a motor that was malfunctioning so the window can roll up and down, I waited a whole week with no window during the rainy season (they didnt even offer to put up a barrier) on to find out I didnt need the part. I will never use, or tell anyone, to use their service.

Pa
Review β„–56

Top notch!! Great work, very friendly, helpful owner and staff. A pleasure to work with!

Ch
Review β„–57

I just had my 2014 XTS Cadillac V-Sport windshield replaced about 2 weeks ago. These folks are great and did a wonderful job. Jon was excellent to deal with. Always kept us in the loop of the process. The customer service is by far some of the best I had here in Tri cities. They came to my home and picked up my caddy and returned it all better and perfect condition. They even took my old stickers off my cracked windshield and moved them to my new windshield. Who does that anymore. Well these folks do. Thank you ALL for a wonderful and easy experience. I say this with all do respect, hope I dont need you anymore. LOL :-) If I do, I will be back and will recommend you to all my friends for your service. A++.

Ly
Review β„–58

Very accommodating to my scheduled and kept me informed during the process. Very professional and prompt. Very competitive pricing.

Ki
Review β„–59

Great service, timely, and goes that extra mile for their customers. Owner, Jon Cox is a stand up guy with excellent small business determination.

Da
Review β„–60

A pleasure to do business with. Professional, accommodating and really fast. An outstanding experience. Thanks!

Ja
Review β„–61

Weve used them multiple times, and the integrity behind the business and customer service are second to none!

J
Review β„–62

A wonderful locally owned & operated Auto Glass Replacement & Repair business focused on extraordinary Customer experiences!

Mr
Review β„–63

It rained and they came and took my car repaired it and brought it back. These guys are wonderful.

Er
Review β„–64

No nonsense windshield replacement, great prices and they will drive to you to do the work. Dont bother calling around.

Ja
Review β„–65

Very painless process. Very polite and helpful.

Sh
Review β„–66

Patriot Auto Glass is amazing, they provide exceptional customer service and are great at what they do. I wouldnt use anyone else!

Pa
Review β„–67

Excellent service, fast, and affordable.

Ju
Review β„–68

Patriot Auto Glass just blows me away with their service. Its so inconvenient to have to drop off a car and find a ride then get a ride back...ugh. I had a big crack in my windshield and they came to me to fix it! Thank you, Patriot Auto Glass!!!

Pa
Review β„–69

Jon and his team are Amazing!!

Ce
Review β„–70

Good customer services

Ka
Review β„–71

Nice people!

Information
64 Photos
71 Comments
4.9 Rating
  • Address:6223 W Deschutes Ave D409, Kennewick, WA 99336, United States
  • Site:https://website-249757744618241828225-autoglassshop.business.site/?utm_source=gmb&utm_medium=referral
  • Phone:+1 509-544-6161
Categories
  • Auto glass shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–4PM
  • Thursday:9AM–4PM
  • Friday:9AM–4PM
  • Saturday:9AM–4PM
  • Sunday:9AM–12PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
Similar organizations