Bought a transmission that was no good as soon as it was installed and once we called about the issue we got ignored. No one would answer the phone until I called from a number they didn’t know then once they found out who it was of course I got put on hold and ignored again. DO NOT TRUST THIS COMPANY, CHECK ALL THE REVIEWS UNDER NEWEST TAB

I don’t ever write reviews on google but felt like it was definitely worth the time seeing I could save someone from the same mistake I made trusting this company to keep their word. I bought an engine from this company on 21 days ago and was promised it’d arrive 5 days after the purchase. I’ve been calling everyday asking for a tracking number and the guy would pick up the phone and say “I’m getting it right now, let me call you back in a few minutes” and would never call back. Probably the worst service i’ve ever dealt with in my life. If you’re thinking about sending a cent with this company PLEASE THINK TWICE, definitely not worth it! If I could give zero stars I would without a doubt.

Gave me a good first impression here, excellent service on my S550 Mercedes. I even sent my friends here to get repairs and said the staff was very helpful.

Very respectable man I enjoy doing business with him fast service highly recommend it Matt has exceptional service and customer service. 5 stars. Thank you for servicing my Vehicles.

Excellent help!! Pulled my sheet metal on my truck and acquired all my needed parts at a ràte better than anyone helse. Got me back in Mt ride and rolling quick fast and in a hurry

Been coming here for years and never had any problems. Staff has always been very friendly and helpful to me. I see there are a lot of bad reviews on here and let me set the record straight from my personal experience. Some of this stuff must not be true or an exaggeration of the truth. I let these people do work on my Camry and my F-150 all the time. I have even recommended friends and family of mine to come here for parts and service, NEVER heard any complaints out of them. Just giving you guys 5 stars to set the record straight. I dont care what anybody else says, you guys are awesome!

I ordered engine Gor two weeks agoAnd they promised 3 to 5 days shippingNo 20 days and nobody answer the phoneI’m going to mu bank tomorrow to clim this company and get my money backIt’s sub zeros star

I rate all 👇👇👇down.This is the worst service I have ever delt with.He is a liar,I bought rear struts from him for a mercedes s430 and this fool cut the wire, and told me to get them sautered together,did that,no connection,sold me bad struts,and refuse to give me a refund,but I will see you in court, since you didnt show up the first time.I recommend that you never do business with him.He refuse to refund my money,and continues to hang up on me, but I will see you in court!Worst business and customer service ever.He is a scammer .Selling bad parts and refusing to return money.

Brought my vehicle here for a transmission replace on my LS460 Lexus, fair price that other businesses couldnt compete with.

Matt informed me on the condition of my car, fixed it good as new. Thank you!

Awesome and friendly customer service.Best experience Ive had at a new and used auto parts business!!

Fair pricing, fast service, efficient, and great communication.

This is straight to the point! I I had wrote a bad review on this company before. I then decided to go and meet the owner and the young lady that works at the counter. I thought after talking with them that they would keep their word and fix the bad engine that they had sold me. After talking with them I changed my review to reflect the pleasant conversation that we had in person. People I am here to say its been a month and they have not kept their word. Now, It appears that I will have to fight with them to retrieve my car. THIS IS A REALLY BAD PLACE TO DO BUSINESS! You may not know me out there but I am a person who believes that a person word is bond, a hand shake holds you true to a deal. I have served in the US Marine Corps were Honor, Trust, Integrity meant something. I currently put my life on the line everyday to save those whom I dont know as a Firefighter in the City of Richmond. I am and have raised twin daughters who are now in college, as a single father. The information I have just giving you about me should say a lot about who I am. So trust me and STAY AWAY FROM THIS COMPANY.

If I could give them zero stars I would. Keep in mind Im just trying to get a quote on price of labor for transmission after two weeks MATT never provide a quote. He just keep saying yeah yeah I have your number Ill call you back. Imagine how long it would take if he start working on the car. Please save yourself time and headache and go SOMEWHERE ELSE.

I have call these guys about 4 time concerning a transmission and all I get is let me call you back, and as you can tell they never return my call,these guys is the worst I have ever dealt with my first experience with them and my last!!!!!!!

Totally unacceptable care of customers.... I picked a transmission up, paid for it. Here it is exactly 10 days later(funny how the time to get my money back is 10 days too) and still do not have the correct transmission for my vehicle. Was promised last week they would deliver it. I finally get a vehicle to pick up a replacement and deliver it to the repair shop (that is 65 miles away) and tell them I will be picking it up personally and they pulled the wrong one... They have had photos from the repair shop for 7 days now and had not even bothered to see if they had the correct one until I said I was going to come get it. Missed work, had to borrow a car, and still no transmission because they are too busy and dont have time to pull it right now... Holding me up from a repair and the bay at a repair shop... NO, I am not happy at all, and I still dont have a car.. Lets see if they follow through tomorrow....

Young dude working behind the counter over there saved me time and money. I was about to buy a part I didnt need for my Honda and he actually came out and checked the car out. Told me what I really needed and put it in. Will be coming back.

They sold me a fuel tank that was supposed to come with the fuel pump. I asked this kid before I bought the fuel tank if they would include the fuel pump he said yes. Then I had to call the day it was supposed to be available for pickup. Only for them to tell me the fuel tank doesnt have a fuel pump. When I had already purchased a fuel pump from advance Auto. And he told me to return the piece because the fuel tank was supposed be fully assembled. They are rude the guy did not even apologize he just said well thats the way it came. I am so upset with this horrible service. They are a bunch of scams.

Very good service. They worked with me the best they could even though my warrenty company wasnt cooperating at all . will deff recommend them to others!!

They recently worked on my 2001 honda civic. They did great work my car. I would definitely recommend this repair shop to my friends and family.

Called said they have parts quoted each price for parts. I get there they pricing changes, they told me they have to get the part. Something just didn’t feel right. Go at your own risk.

Customer service is horrible.they don’t even answer the phone. Nobody is ever at the front desk

If I could give them no stars I would. I would never recommend this place to anybody . I was told they had the part to my car, got it and it wasnt for my car . then they told me that they had the part and just had to pull it. Gave us the run round for a week and a half saying they gonna pull it or gave some dumb excuse on why it wasnt pulled and then when I finally told them to lower the price for the wait they stated they dont have the part and they dont know who told me that they have it . then said sorry and hung up . completely unorganized and unprofessional.

Extremely rude when you call in for a quote to sell vehicle. Hung up on me.

I called ahead and they Said they had a hood with no dents for my 2002 Subaru Impreza wrx . I show up and there is no hood .. Waste of a 30 minute drive .. If you call and they say they have a part your looking for i wouldnt trust it from my experience.. Sidenote: they werent too friendly there, staff and management seemed real money hungry and ignorant as they had a part for my car but didnt want to sell it because he didnt feel like it ..

This is the only place to find hard to find parts for low price and great service!!!!!

Had the right part I needed. Window Master Switch for my 🚗. Thanks - You All Rock!

I have been paying on an engine for a lincoln navigator for 2 1/2 years. I made the final payment of $200 on 6/2/15. I hired a tow truck driver to transport the engine from va motors on 6/4. On 6/7 the mechanic informed me that I was given the wrong size engine but he would try to make it work. On 6/8 I contacted va motors to inform them that I was given the wrong size engine and they hung up on me and stopped answering answering my calls.On 6/9 I went to va motors to request that they replace the wrong engine with the correct engine. Initially, I was told that I had to return the other engine first and then he would take the correct one to the manager. I suggested that since it was his error he should take the correct engine to the mechanic and pick up the wron one while he was there instead of requiring me to pay for another tow truck. His response was that he wasnt going to do that because he didnt feel like it. I called the police (they said theyve been out to this business for the same type of problems many times) to ask for assistance and he still refused. I then rented a uhaul(which was less expensive) and had the mechanic load the engine onto the pick up. I returned the engine and asked for a refund and was told GOOD LUCK GETTING YOUR MONEY BACK! Prior to returning the engine I contacted Hampton police to escort me. The engine was returned (I took pictures and video)and I left with nothing. I paid $900 for the engine and received nothing in return. I was asked to leave the property and I did so EMPTY HANDED AND OUT OF $900.

Told me they would have my part the next day. After numerous calls and 2 additional days later they told me to come get a refund because they didnt have the part. I missed an entire week of work because of there incompetence. If you didnt have the part you should have said that and let me find another option.

Says he has parts but refuses to show you them. Can’t even look at the vehicles.

Very rude said they were searching invetory and going to call me back never called must not know how to use a computer

Most reasonable prices in area

I spent 800 on a transmission and got nothin

Great customer service.

Dont ever go there i went throw the same problem. And they are full of it plzz guy this place is not good at all. All they want is the money and then do things on there time

I will never do business with this company again I ordered a heard from them over a week ago and have been waiting on it to be delivered I called them back today and they said someone came in and bought the hood Bad business when I tell my customers that he has a hood on the way now do you sell it to someone else without even calling me back when I gave them my number to send me pictures of it then the guy on the phone was rude and didnt even care about the situation stay clear of this company!

Their customer service is terrible, dont even waste your time this place is useless and should be put out of business!

Crooks.... part not working no refund and on the receipt they changed the price!!

Said they had a part, said they shipped to me, then said they never had anything like that on the lot, no apologies...

Sold me a bad engine about a year ago from a 300zx took me forever to get half my money back towards new oil pump and a lot of confrontation

Best parts in town

$10 for a bolt? Only paid for it because I needed it today. Only came here because Ts didnt have what I needed.

Dont work for these peopleThey will screw you every week until you quit deep in debt

I called here just to see how people low ball females and he did just that i told him i had a 2003 ford focus my shifter was bad and needed breaks he said do you have the title ill give you 50$ do i seem stupid all you would do is fix the car and sale it😂

Shady businesss