Ya to the young guy who “installed” a battery on a white Q50 yesterday how about u teach him how to properly install a battery and less flirt with the customers. My wife did more work helping him Install it just for him to constantly flirt with her non stop. Not only that but broke 2 of the push clamps for the plastic cover on the battery then didn’t even tighten the positive bolt down so her battery just became disconnected once she got home and it died

Needed a bulb for my Silverado so i stopped. Guy at register was friendly, polite, and fast.Not alot of traffic was there so it was an in and out deal.Store is also in a good location.

The young lady that help us today was very helpful and very respectful... I really do appreciate you.. I will be back... thank you so much....

The manager does not know anything about working on car or motorcycles. Sometimes you need to be a little bit flexible. I needed to check the threads on all filters because I was working on a custom project. She said I couldn’t open the box on the oil filters. Which made no sense. If I bought the oil filter. took it out to the truck. open it looked at the threads saw they were wrong I would have to come back and get a refund.

The Lady driver/worker was awesome her interaction with us was 10 Stars kind patient and went above and beyond the call of duty.

Shout out to BROOKE! Who is an amazing human being and a great asset to your establishment ! Thank you so much! -sincerely sailing spyridon ❤️

Friendly employee found the item that I was seeking very moderately priced

Quick shopping experience, had exactly what I needed.

I had the best experience at This place on 6/6/21. Thank to Chris / DJ for all there help in my caiotic moment. I dont know anything about cars but I did learn a lil something from DJ lol. If anybody need any help with their car this is the place to go and the 2 people to ask for. Thanks for everything guys. 🙂

The manager working there today around 430p showed great customer service! She was very helpful in assisting me with my transaction.

Clean, quiet, quick. Easy day

I enjoy coming here for auto parts from time to time the staff is always knowledgeable and will help you too if you need it. They are courteous and professional service has lead me to leaving a review because multiple times that I have visited I always receive great customer service.

Had everything that I needed and very helpful

Thier customer service is great. Tabitha and John were great. I had a problem with my online purchase. These two where so professional and curious that I will keep going back.

There were 2 guys working, when I got their! One seasoned auto vet, and one young up and coming audi enthusiast! Both were super helpful!

They have set up the stores to protect their employees in reference to Corvid-19. Not only good service; but the items that I wanted was at a lower price.

Very friendly service, great people working here . They will check you check engine light at no cost and give you recommendations. Very helpful

Good customer service

1 star is a reach! This place is super unorganized and the staff is careless. I ordered a part to be shipped to the store but was told the order was cancelled due to not paying immediately but they clearly have an option to do so... unacceptable the African American lady working September 17 at approximately 6:45pm was very rude as well. Will never spend money here again. TERRIBLE

Cree took care of me. Wonderful assit to the store and the company. Will be back for more car service.

Went in today because of my headlight. The staff was super friendly and helpful even during the pandemic. Cree us THA BOMB and she has definitely made me select this store as my go to from today forward.

Been here for 15 minutes now and have not been helped. I’ve been overlooked 5 times and all the male guests have been served before me despite the fact that I’ve been standing in line longer than them.Jasmia was sweet and helpful. She gets 5 stars.

They were very helpful I bought a battery and they even installed it for me

Great place for parts I love shopping for my auto parts here

I rated it 3 stars because I know companies try to up-sale however, if you show me your screen and only tell me you have the 2 most expensive batteries available and I ask about the other one showing (the 3rd and cheapest priced) and you say oh yes we have that one too I dont really like that. Also while in line, the lady being helped at the counter was given bad service, encouraged to purchase the most expensive headlight bulb but not open it until she has someone look at it to see if it is the right one or they will not take it back for refund....just to, after she purchased it, go with her to her car and look at it anyway. I usually go here because it is closer to my home however I might be willing to go the extra mile next time.

Great service, very helpful, installed parts for me. Did not try to hard to oversell. Great crew. Went to another store to get another battery because the one they had in stock was dated in early 2017.

So far, so good. Thanks Harry!👍👍👍

They had what I needed.

I go there to get my automotive items for my car as it is nearby..

They were friendly and helpful, but did not have the part I needed. I had to order it from the dealership, so not their fault. They let you borrow tools, with a deposit, which is a great service. Some tools cost $200, but you only need to use them once or twice a decade on a car, very nice to be able to borrow.

Didnt stock tool bags

Slow at this location, and they didnt have my part even though the site says they did.

Good parts, Helpful staff

I went to this Advance Auto Parts on a stormy day because my windshield wiper broke in the midst of driving. Advance Auto on Mercury in Hampton has the BEST customer service. JOHN went out in the storm and installed my wipers to my dismay. They were great!👍🏼☺🍒

Always helpful. They always have what Im looking for. Thank you!!!

Professional staff friendly service my go to store for auto parts help.

Never once had a bad experience with Advance Auto within the two years ive been shopping here. There have even been times where they excelled and helped me with problems i didnt even know i had but would become a serious issue later. Everyone is highly knowledgable in their trade and products available. I surely recommend anyone shopping for parts or accessories to stop by

Love to shop for my auto parts here. The staff is very friendly and professional.Boom💥Baby!!

Why doesnt everyone go here? You can save a bucket of money. The dealership wanted $125 dollars to put in a headlight. I bought it from here, tried to install it and cashier came out and told me what I was doing wrong. Bingo! Bulb was $20. I saved $105.You cant beat that!

Half of the staff have no idea what car parts are, and recommendations are a joke. I buy online so I can search my own parts and pick them up on the way home from work. That part is usually done correctly. Also use the online buying code shown at the top of your screen and get 15 - 20% off your order.

Friendliness people. Schooled me on what I needed to do. Great place

The staff was very knowledgeable and very helpful if I ever need something else for my vehicle I know exactly where to go thanks a lot.

Service was great. Gave me some information I didnt know about.Thanks

The girl Marie was so helpful she replaced my dead battery in 5 min. I was on lunch in a panic and they got the job done with a smile

Great place to get auto parts

Great help. Suggested sale and related products to go along with my purchase. Very friendly

The workers there are always friendly and helpful.

Helpful friendly service if they dont have your parts they order them for you plus they Loan tools

Gave us the wrong part and did not have the correct part. They did not seem to care, he wasnt rude but didnt suggest anything either.

Good selection of stuff to buy good prices on batteries I wish they had a reward program

Clyde was very helpful. Great customer service!

Got here at 8:50 to grab one item, and doors are locked. Store sign says closes at 9.

My goto place for my DIY car needs.

Service was excellent and I loved the product availability. Cool staff

Super polite, helpful, friendly and knowledgeable staff

Whenever I have been in dire need of a battery the associates at the store were friendly and very helpful. They even went outside and installed it for me, saw that I needed wipers and installed those as well.

China place

Exceptional assistance provided by Crystal! Thank you for your help.

Very pleasant, helpful & professional staff on phone and in person.

The entire staff lacked in automotive knowledge and refused to honor a warranty I also spoke to the store manager who also got an attitude and refused to help me, avoid this location

I went to Advance to get wiper blades for my brother in law since its raiming and he is stuck at work with a car that needs blades. Was unable to purchase the blades since the doors were locked! This was at 8:40 and it is suppose to close at9! Could not be more dissapointed.

Online coupons make this place a great bargain. The staff are knowledgeable and willing to help.

The staff is waiting to serve you and are very friendly.

Sales people nice and helpful.

Went in on Thursday afternoon at 4:12, they had two cashiers and I had 3 people in front of me and 3 behind me in the checkout line... why did it take 13 minutes for me to get checked out? Slow service... I wont be back to this location. Unless I really need use my BofA reward points - even then, that might not be worth the wait!

Always can find the parts for my car here. Staff is always helpful, friendly; and professional.

The staff is friendly and knowledgeable. They helped me to find what I was looking for.

Went to go get oil service was basic

Great auto parts, they know their stuff

Its a parts store

Always get great customer service from these guys.

Always good services people are very nice

Friendly staff, however everytime I visit this location they are short staffed. I have been standing in line waiting for 24mins to pick up a part that was prepaid for.

Dj is great i left my military Id and she had it right there for me to get it bck

Very helpful, + military discount

Sandy and Kevin went above and beyond for us today. Customer service A+. Very friendly and sincere.

Great staff

Helpful workers... Friendly

My favorite place to go to for car parts.

Very courteous and professional service

Very nice people and helpful.

Always have what I want and theres never a line!

October 22. Young lady was very rude. Poor service. Told me helping people was a waste of her time. I guess I wont waist my money here.

Very helpful good pricing

Nice Clean and Polite Cashiers

Fast food auto parts

Knowledgeable staff and excellent service

Have nothing good or bad to say about this location. I usually do not go here but it was a standard auto parts store visit

Employees know their stuff! Managers always try to work with you too!

Great service and friendly staff.

Great knowledge and customer service

Here we go again impatient people in that area

Fast, convenient reliable service

Staff was friendly and went the extra mile!

It had all the parts I needed to fix up the 2015 Chevy

Great service

My spot

Staff was very helpful.

Ok

Always friendly and helpful