Thanks to Leon and Dwayne and their team at Tysinger for making the purchase and receipt of my 2014 CL 550 so easy and professional! This has been one of the best experiences I have ever had buying a car and we did it all virtually!My car was delivered in pristine condition and frankly was the best value I was able to find on the CarFax and Cars.com sites after looking for over a month. Great value and great service dont usually pair up at many car dealerships - the Tysinger Team proves it does work and makes for a very satisfying experience!I fully expect to remain plugged into Tysinger for future car considerations and to recommend them to my family and friends all over the country looking for a fine vehicle from an outstanding dealership!

This place is exceptionally busy but yet the flow is always organized and I appreciate the timely service there are sometimes they, may run a little behind but I rather them run behind then to miss something on my vehicle. Great customer service I even walked away with a Mercedes Pen lo! with that being said nothing negative to say thus far.Thank you for everything you all do.

One of the best dealerships that me and my wife have dealt with. Best sales rep we have had to purchase a car from. Joseph was wonderful explaining in detail of what things they offer on the car. He was not pushy and he was honest 💯 percent. All the finance people were just great. Management was the best I had to deal with too. Building was very clean and I have been in other dealerships before that was not up to par. The service department did an amazing job cleaning and doing the paint protection on the car. A+ service all the way around .We will be back.

The service department, or maybe specifically the customer service agent I was dealing with, was horrible. She was non-responsive to multiple texts, calls, etc. and seemed to not take action until I called the main number and left a message for the manager in order to get a status update. After which, I would not receive a call from the manager I left a message for but would get a call from the regular agent who would suddenly have an update for me. My car was at the dealership for nearly a month! Beyond the service side, I also spoke with a salesperson to get the trade in value of my car as I was interested in upgrading. Apparently, they are also not interested in selling cars because he never called even after I left a message for a return call a week later. Bad business, in my opinion. Very disappointed and will not be doing business there in the future.

Great experience at Tysinger. We had just started a two week trip out of northern Virginia in our Sprinter/camper van. A wheel sensor went bad on 64 of all places. Limped in to Tysinger late in the afternoon. Didnt feel like things were going to go well. Thanks to Matt Ewell, Sprinter Service Manager, everything went perfect.Matt got the sprinter into service and two hours later we were back on the road. Thank you Matt, staff and technicians at Tysinger. I could tell be the attitude at Tysinger that it was a great place to work and buy a car.

Bring Tysinger back... My last service valet I asked for a quote for my Mercedes and I had an issue with my start/stop engine. Upon getting my car back I did not get a quote and I still felt the issue with my engine. I called the dealership and left a message with the service tech. I got no response. A week later I called to speak to a manager. I explained the situation and was told I would get a call back to follow up. I got no call back. Third call I asked to speak to a general manager. I spoke to a different manager. He asked me when can I bring it in again. I told him I would not because I pay for valet. We scheduled a valet pick up on 10/22. It was completely missed. No call. No follow up. Nothing. I never had these problems with Tysinger. My next lease will not be with Hampton Auto Mall.

The customer service is NOT what it used to be when Tysinger owned it; simply put, there is none.The labor rate has gone through the roof; these people are only here to take you for a ride, and to take as much of your money as possible.Sorry to see Mark sell out. What a loss to the community.Ive already removed the Tysinger medallion from my car. Time to find another place to go. Recommend you all do the same.

Tysinger sold to MB of Hampton, rough turnover on first day due to computer issues but the staff is managing. Service was good with no issues.

Bought Hyundai Sonata from Tysinger. They have been servicing our car for the last two years. They provide excellent service. They are always polite and professional.

My husband and I went to Tysinger to look at a new Sante Fe they had on line. I wanted a certain color and they had the color available. We test drove the car and loved it. The staff at Tysinger is friendly and answered all of our questions. I love my new car and if you are looking for a Hyundai, or Mercedes I would check out Tysinger.

Refreshing experience with purchase of Pre-owned vehicle.Salesman (Brent Williams) Audi side was extremely helpful. Distance purchase and he went above and beyond to examine vehicle. Sent videos, extra pictures, etc. Completely professional! Whole staff, Top Notch!

If you are in the market for a commercial van, then Edward Maxfield is the salesperson to see! I’ve been in the market for a new van for almost a year but wasn’t quite ready to buy. Ed was there with me every step of the way and really worked with me and understood what I was looking for. He truly made me a customer for life!! Thank you, Ed, for your patience and unwavering dedication!!!

There is only ONE OUTSTANDING local Mercedes-Benz Dealer and that is TYSINGERMercedes-Benz in Hampton,VA. Tysingerssuccess in the Sale of multiple brands popularof Vehicles, including,Mercedes-Benz, is due in large part to the highly-trained, hardworking, and very courteous sales, service, and managerial Staff. My experience has been nothing less than OUTSTANDING whether it is having my vehicle PROFESSIONALLY SERVICED or the purchase of a NEW Mercedes-Benz.

My car has been at this service department since 4-16-2021, for a state inspection...and its still there as of today 6/3/2021. I also wanted them to look into the reason my car was pooling water after a rain storm. I have called, emailed, and switched service advisors because of the lack of customer service I received. I had to personally go into the service department after a month of my car being in there for anything to be done as far as them checking on where the water was coming from. In the midst of the Client Care Manager switching service advisors on my behalf, they put tires on my car that I didnt authorize. I clearly told the first Service Advisor to have the mechanics reject my inspection because I would take my car elsewhere to have tires placed on the car. He told me they matched prices of other tire companies so we agreed I would send him prices that I found from other vendors... so why does my car now have new tires that I NEVER agreed to nor authorized? I specifically emailed the Client Care Manager and told him I didnt want any services performed on the car until I spoke to someone competent...but that didnt happen. This is by far THE WORST experience I have ever had at the Tysinger service department since 2008.

We looked at and eventually bought a previously owned car from Tysinger. It took all day! We even left once because the price just wasnt where we wanted. Not much but still. The sales manager came out as we were getting in our car and gave us a good faith reduction just to come back in. We did buy the Sebring convertible. We also purchased gap insurance and warranty. Guess what? We have a problem. The roof leaks like a river. Called Sammy in Finance and nothing can be done. The warranty we purchased doesnt cover anything like a defective top. What a ripoff. It took 2 days to get in touch with Sammy and we still dont have title to the car after purchasing May 25th. Of course, the first payment is coming due but I guess it will all just be put down as sour grapes from this family.

Excellent knowledgeable service. Was treated well by my salesperson. Recommend giving this dealership a call.

My name is Donna Abreu. I recently purchased a used car at Tysinger Automotive. I was blessed by meeting, and being served by a very professional salesperson by the name of Karone Johnson. He is not your typical car salesman. This young man goes above and beyond to ensure your experience with Tysinger is a good one. He represents this company well. He even delivered my vehicle to my home. I highly recommend that anyone looking to purchase a car go to Tysinger and seek him out. I also want to commend Rashan Taliaferro who offers warranties. He gave good information, and there was no high pressure tactic applied. I appreciated that. Im enjoying my new purchase immensely!My rating is 4.5 stars.

The customer service at Tysinger Mercedes Benz of Hampton is EXCEPTIONAL! Mr. Jamisons (AJ) professionalism and warm personality coupled with the ease of financing by Mr. Custodio made my car buying experience unforgettable!

I have been cgoing to Tysinger for 4 years now and today I received HORRIBLE customer service. My car has the wrong oil, my car was NOT detailed, and they didnt even change the service sticker in the window....which makes me wonder if they even bothered to change the oil. I called, while still 8n the oarking lot and was told that they are now closed and that all they can offer is for me to call tomorrow to see if they can try to remedy the error. I am genuinely afraid to take my vehicle back there.

My sales lady Paige Bloomquist was so amazing! She was thorough and personable from beginning to end!! The entire staff was awesome!

If you are looking for a dealer that needs four days to do an oil change, tire rotation and replace battery, this is your place! Of course they will tell you it will take a day but consider yourself lucky if that happens. No where near expected level of service for a Mercedes Benz dealer, even if you are a long time customer.

I was so pleased with the service that I received. Greeted at the door immediately with a smile, JP directed me with my sales person Katherine at 400pm. Katherine was very professional 😊. I was done by 530 with test driving, appraisal of my vehicle and signing papers to close my deal. EXCELLENT! JP was leaving for the day. Introduce me Mike who completed the buyers order. One hell of Audi team, this dealership will have my business. Customer service here is outstanding!

Horrible experience. Was told that the car, that I had already paid for, would be ready the next day and it wasnt. I was told they needed to clean it and get a new state inspection. This took 2 days and if I hadnt kept calling, Im certain it would have been days longer. I found it ironic, that the message that was playing as I was put on hold yet again, mentioned that, your time is important to us. QUIT LYING. The only thing that was important to them was my MONEY. Once they had it, they could care less about me. Apparently they put the car up for sale before it was ready to leave the lot. It didnt seem like there was any communication between the departments. They also attempted to slick talk us into many things that we didnt need or want. I will NEVER buy another vehicle from them and will encourage all my family and friends to avoid this place. Although they knew that I wasnt a happy customer. there was no service recovery effort attempted. Giving it a one star rating only because a negative star rating wasnt an available option. Dont waste your time or money here.

Mike Baglieri plus Tysinger equals excellence.Mike is the only Tysinger service manager you will ever need for your Mercedes. Where do I start?Patient, funny, informative, Mercedes expert. Always concerned with his clients, ready to provide as much information as possible, and keeps the clients comfort as the most important. He keeps you in the know, informed of every step, every issue, every possible risk. He is never too busy or overwhelmed to take a few minutes to take your call, return your message and ease your fears or anxiety. He is phenomenal, a true asset to Tysinger and we will always go to him, even if we have to travel.If you ask him about this review, he will more than likely humbly say he isnt all that... He is that great.

Went for 15,000 mile service on my Hyundai Santa Fe. The service team manager that I was assigned to was busy but one of the other team manager checked me in. I have had very good experience with the dealership and service department. I would recommend this dealership if you are in the market for a car.

Working with Edward was amazing. Came in after hours and still made time to work with me.

Great selection, outstanding service department. Nothing comes close to this facility!

Bought a great car at a great price and issues found were repaired.

Hyundai: Nice people and good technicians. Plan on having a ride or using their shuttle program however. I made an appointment for 09:40am, showed up 5 min early to check in, and 2 hours later my car had not been looked at yet as they were backed up which they made apparent was a regular occurrence.

If you go to Audi Tysinger service department for one simple service issue on your car and if it is not a big ticket for them, then dont worry their service department staff are well trained and know how to take money out from your wallet. Very manipulative and arrogance is rooted in their culture. If your car is 100K driven then i will never recommend you to take it to them because that is where they will extract your money while making you feel like your car is aged …by the way this is their favorite phrase so be cautious about their trick and dont fall in their trap....Good Luck to all customers who are seeking services at Audi Tysinger....

Sold me my first car then had to pay over $1,400 a couple months later. DO NOT BUY FROM HERE. They will say everything is up to date just for it to malfunction in a matter of a few hundred miles

Had routine maintenance and state inspection performed. The staff was courteous and they had a nice drop off service, because I was not able to wait for my vehicle. Waiting for a return call on inspection results a little slow, but otherwise very good service.

Lloyd & Demetrius were the epitome of class poise no pressure sales & management. I would recommend this dealership to my friends & family it was a amazing purchase experience the took create care to explain any questions and concerns and they were such gentlemen in appearance, demeanor they made a major life purchase a win ...Many Thanks...

I was shopping for a Mercedes will go back at a later date.

Got my car maintenance and inspection done, waited inside in clean calm atmosphere. And for added bonus they have complimentary snacks, cold drinks, or hot beverages for customers

Always friendly folks for service. Great place to buy a car, a different experience from pushy salespeople.

Sales person Wendy Stradford was excellent again this 2nd time around best car sales person ever . Check her out. The best!!!

Drive down from Maryland to research and purchase a new car. I was impressed with the service of Bill Upton and his customer service was superb. Gladly purchased the new car and definitely would recommend Bill and Tysinger to others interested in a car purchase.

Love seeing the new cars

They dont do what they say they will do when they say they will do it...and communication is awful...forget about ever getting a call back if you leave a message...stay on hold as long as they will let you...just horribly late and slow about everything

If I could give them no stars I would. My mother went there to get her car serviced because of a recall and while she was waiting a woman walked into the (full) waiting room without a mask. My mother went to the receptionist and told her that she felt uncomfortable and to ask the woman to put a mask on. The woman then proceeded to suggest that my mom go to another room if she is uncomfortable even though there are mask requirement signs all over their dealership. When my mom decided to escalate it, the receptionist lied and said that my mom and the woman were the only two people in the waiting when that was untrue and my mother had proof. If you want to go get your car serviced during a pandemic and have no choice but to wait and if you care about your health, DONT GO TO TYSINGER because they do not enforce the mask policy in a full waiting room and if you are Black and express a concern please be prepared to be asked to be segregated.

Great people. Great owner. Great products, enough said.

Super nice service department. Very organized and willing to answer any questions brought forward. Thank you for taking the time to accommodate us.

The employees are very knowledgeable.😊

Awesome vehicle selections, Awesome services! Ask for Jamison Alexander.

Great customer service at Tysinger Hyundai.

VERY expensive service department. I have a Hyundai and the clock spring in the steering wheel wore out? It controls the air bags and I had to pass inspection so $500.00 out the window for a sticker

My husband and I came into Tysinger Automotive to purchase a vehicle. We received excellent customer service from Mr. Henry Bly. Henry worked diligently to provide my husband and I an outstanding car buying experience. We would highly recommend Tysinger Automotive to anyone looking to purchase a vehicle, and looking for exceptional customer service.

BOBBY WALTERS JR. did an outstanding job from start to finish. He possesses professionalism and customer service skills very much to my liking. And also which will go a long way with me, he was honest and upfront why what I went in there to get done was taking longer than expected. Which thank you also to those responsible for servicing my ML320 because you actually went above and beyond which will loom large in my view. The waiting area as well as the facility overall is very very nice, clean and professional. One of the best I have seen for any type of businesses !

Bill Upton is the kindest, most patient salesperson. He worked with me for 6 months until we found the perfect car for me! This is our 3rd car from Tysinger.

Great cars for sale

Ms Pamela Farmer and Wendell Towe of Tysinger Hyundai are 2 AWESOME employees. This is my second time to Tysinger to purchase a vehicle. We first came to Tysinger back in Nov 2019, and my daughter got a 2011 Hyundai Sonata. She was involved in a 4 car accident on June 20, 2020 that her car was a total loss, not her fault. So here we are again shopping for another car on Aug 1, 2020. Mr Wendell Towe helped my daughter and I to get another car. He was so down to earth and very knowledgeable about Hyundai cars. My daughter got a 2016 Hyundai Sonata, and she loves her car. Ms Pamela Farmer is the end of the process and remembered my daughter and I from Nov 2019 and was shocked to see us back so soon getting another car. God is good because she was able to get another car on that same day Aug 1. Ms Pamela Farmer said we are like family, she is such a nice, sweet lady. She was the same way to us like when we first met her back in Nov 2019. Tysinger Hyundai should always recognize there key employees that will go that extra mile to satisfy there customers. I want to say that Ms Pamela Farmer and Mr Wendell Towe are the BEST!!!

This dealership was professional, responsive and offered competitive prices. The sales team was patient and vigilant. I would highly recommend!

Absolutely excellent service each and every time..AWESOME SERVICE DEPARTMENT. This truly is a great company.

The car buying process and getting services done on your car is amazing, but good luck trying to get paperwork in a timely manner to get your car registered with this place. Going on a month now and just now getting the papers and they’re not even right and missing stuff. Good thing two months of temp tags are allowed lol

Great service and friendly staff

This team is top notch! Positive environment with customer service as their main objective

Tysinger Auto was friendly and very understanding with my work schedule. Karone Johnson was very helpful at purchasing a vehicle and worked with me to buy the vehicle I wanted. Great service, great vehicle, great place. 5 stars to Tysinger and Karone Johnson.

Looking at Suvs with nobody there.❤🙏✌

We bought a new 2019 Hyundai Elantra Limited in October 2019. Service department called in December wanting me to bring the car in for service along with a recall to upgrade ECU software. We dropped off the car in the morning and pick it up in the afternoon on the same day. Before we could get out of the parking lot, we noticed that none of the electronics work (power windows, door locks, horn etc.). We brought it back and came back after two hours to have the issues worked out. We made an appointment to bring the car in on Feb 28 to address an area around the driver side window which bubbling up. When we get there, we were told that our ECU software needs update (again???). Few hours later, we went to pick up the car and the issue around the window was not addressed due to shortage of personnel on that day. The gentlemen whose job is to fix things like this was shuttling customers around. So we made an appointment for the following Monday. Later found that part need order to fix the issue which is understandable. I called service department yesterday Mar 9 to see if parts were in to make an appointment and was told that no part order was on the system. I spoke to the Customer Relation manager and he assure me that Service Department personnel will be calling me yesterday but no one ever did.I am VERY DISAPPOINTED with this whole thing. We have always drive Toyota and this is the first Hyundai we bought to give it a try. The vehicle is fine but the service from your dealership is TERRIBLE. I would love to give you a negative 5 rating if I can. So I would settle down with one star instead.

Took my husbands car for repairs. Dont know how their service is yet.

All I can day is Fantastic! Paige Bloomquist was absolutely amazing. She went above and beyond to make sure every need was met. We had a hiccup on their end. Bobby the Manager stepped in and handled the Situation flawlessly. We all came to a nice agreement and found something that fit me better as well. Audi A4 to be exact. I am very happy with this Company and will make sure to send anyone looking for Hyundai, Audi, or Mercedes to Tysinger and make sure you requested Paige Bloomquist.

Ok, so I left a previous review about sales 1 month ago. So this is for the Service side. Ty was my service Advisor. Came in had told him whats going on with my tire. Told me hed take care of it. He called me roughly an hour later and found 2 more tires with the same issue. There may have also been a need for a control arm replacement. Quoted 2700. Called me after another 45 minutes and we found that no issues were found except the tires. Fantastic! 1405. Picked up car and light came on after 4 hours. Discussed everything with Paige Bloomquis. And she said she handle everything with ty. Called ty in the Am and he had me come in to reset a computer. Easy and efficient service. GO To TY or Paige. They will take good. Are of you.

Very clean and a very reasonable offer for my older vehicle. Their selection of pre-owned vehicles leaves room for improvement, but this could be attributed to the Covid crisis currently.

Mercedes dealer is right behind the Hyundai place. Service is good.

If you need anything Hyundai related ask for KJIn the Hyundai building.This guy won’t disappoint!Thanks !! Karone Johnson ☺️

Doing a great job keeping up with me over the time of owning my vehicle much appreciation goes to Karone Johnson and Crystal Hogge always keeping up with my hectic schedule. I would recommend This team!

Great dealership good people friendly staff good experience

Good service, nice staff, and waiting area. They have shuttle service too.

Matt Ewell provided exceptional service! 🥇🏆 Thank you for being so patient with my frustration! 😎

Awesome service associates at Audi

Excellent service! I was treated like someone special and important! Rachel was very helpful and professional. She knew my name on sight, checked me in quickly, informed me of what was going to happen in plenty of time for me to drive off in a loaner car and arrive to work on time. When I returned, she informed me that a service I had requested was not needed, and didnt charge me for it, when she could have gone ahead and ordered it done, and add it to my bill. I was so happy with the whole experience that I stopped by the managers office to tell him about it.

I am blown away by the level of customer service I receive each time I visit Tysinger. From the outstanding salesmanship of my dealer Justin Pratt to Crystal at the service center. You are missing a lot if you don’t put this dealership on the list for your next auto purchase!

My son got a great deal on his car

Friendly, knowledgeable and courteous staff.Salesmen are well learned in the functions of all the vehicles features. Great place to buy a new car. However the used vehicles we test drove were a disappointment as inferior cosmetic repairs were evident on several $90,000 vehicles.Trade in values have been consistently under standard book amounts. Not a good place to trade or buy a used vehicle.

I purchased a 2018 Maxima in February, with a 3 yr extended warranty. I needed to put some windshield wiper fluid in the car, the fluid ran straight out. I called to have them check it out. They told me I may have to use my insurance to get it fixed. If that is the case what is the extended warranty for. Then they said I would have to pay $30 a day for a loaner. This is bs. This is the first time I have ever bought a used car. It will never happen again, and for that matter I wont ever buy a new car from tysinger and never recommend anyone else does.

I haven’t had a good experience either time I’ve been to Tysinger, my car was Misdiagnosed . I was told by Jay Bussey the manager if I went and picked up the old part and it was bad he would Reimburse me for the part. I did so the same day making a trip from Hampton VA, to Yorktown Va back to Hampton to provide the part. After 5 days of no call back, I reached out to Jay Bussey and was then told the part looked like it had been tampered with. He now chose to blame the other Mechanic / business and only agreed to give me the Diagnostic charge back, as a store credit, the same thing I was offered before he sent me to pick up the part in the first place. I was lied to my face and also have a witness to what the Manager Jay bussey said he would reimburse me for. Mind you this whole issue has cost me over 800.00 $ but I was made to feel by the manager Jay this was a waste of his time, which he actually said to me and my Fiancé. I feel sorry for the good customers that feel like they have to take there cars to Tysinger in Hampton va. Tysinger did absolutely nothing but lie to my face and offer me a credit to a place I would never allow work on my car after a wrong diagnostic.

Quick easy and painless process every time I have been here!

Very very bad. Store front that makes you think they will take care of you. But the actions of a cut rate dealership who main focus is to lie and cheat you.

Nice visit very professional clean

Great dealership

Very friendly, answering my questions not pressure salesman

My vehicle purchasing experiences at Tysinger Automotive have been very satisfying and I rank them #1! Since moving to the Hampton Roads (HR) area over 15 years ago, my family and I have purchased five vehicles from the Tysinger dealership and during each event, weve received superb care and outstanding customer service! Each purchase and servicing, has allowed us to respect the Tysinger family and its sales and service teams. During my most recent purchase, I bought a beautiful used Range Rover from their Audi dealership. Unfortunately, shortly afterwards, I experienced an expensive issue with the vehicle. Blake Tysinger jumped in and assisted me with the issue by going above and beyond the call of duty. Buying a used expensive vehicle can be very scary but when you buy from the leader in the community, you benefit from choosing them. Tysingers reputation is fantastic in the HR community and they pride themselves on buying and selling quality new and used automobiles. When my vehicle fell below expectations, the entire team (salesman, sales manager, and the service manager) jumped in to assist me. To be honest, I don’t know what I would have done without their thoughtful assistance. Blake and his team provided me a nice loaner, assisted me with getting my vehicle repaired in Richmond, and provided me with an assurance that I made the best choice buying from them. The Tysinger team has set a high standard of care for every dealership in the community to follow, to include the Richmond and Virginia Beach areas. Thanks Tysinger for stepping up and keeping the bar so high! Good work, as always!

Yall need to work on social skills, and vehicle info, I understand were just money coming thru but put some emphasis on the customer

The Tysinger Audio Group is First Class in every aspect and every brand, Mercedes-Benz, Audi and Hyundai.

The best dealership I have ever dealt with

Very good service center team

Went into the parts department. Needed brake pads for my Smart car. They had them in stock. Received them and left. Dealer prices but thats to be expected.

Bad experiences with my girlfriends car, dishonest dealership.

GRT Service

I love this place yes

I feel special when I visit here. Im treated the way I feel I should when I buy a brand new car. Thank you...

Love the GM cars they have here. Plus they had a Mustang at the time.

Earnest Chalkley is the best service rep. Mike was terrific as well. Keep up the great work.

Jessica is great but accountability and reliability is very weak.

Parts department was professional, efficient and friendly

GM RAY AND SALESMAN BOBBY R FANTASTIC CUSTOMER SERVICER

They did not provide the service on my car because i have the maintenance package. Told me it would be at least a 3 hour wait for a oil change. And if i got an oil change i would have to pay for maintenance in the future. So why purchase the maintenance package?? There customer service in the service dept SUCKS. No follow-up call like most dealerships probaly because they know they did bad business. 1st and last purchase from there

The service couldve been a little bit more concerning. They put you in a room and keep giving you the Ill be back on 5mins routine. After 30 mins I excused myself and took my business elsewhere. Dont have time to play games when Im spending my money

An oil change that is scheduled for 1230 but is not complete until 230 with no updates along the way regarding the delay is unacceptable. I also added a super wash to the oil change so I thought that was what the hold up was...nope, I find out at 230 that my car is now going in line for a wash. I went out to find my car was #8 in line. I jumped in it and left, I doubt I will go back.