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Five Star Nissan of Florence
311 N Cashua Dr, Florence, SC 29501, United States
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Five Star Nissan of Florence
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Si
Review №1

Ryan was a great salesman! Very helpful and informative. I enjoyed myself from the time I walked in to the time drove off. Ryan Will and Josh is awesome at their job. They made shopping for a car a great experience.

RE
Review №2

My sister and I went to Five Star Nissan to purchase a van for her. We prayed before we left home that God would send us to the right place and HE DID! Mr. Dannie Myers the salesman and Mr. Joshua Player the finance officer were an answer to our prayers! They made us feel like family instead of customers. Dannie kept us informed throughout the process and did everything he could to help us. Joshua made us feel right at home just like we were family and while explaining all of the financial aspects of the deal we shared a few laughs along the way too. Not only did we get a van, but we also got a car too! What an amazing experience! We will definitely be sending customers to Five Star Nissan of Florence! They are the best and we have a new car dealership for years to come! Thanks for everything Five Star Nissan, Dannie and Joshua! We will be back!

Te
Review №3

My husband had a 2002 frontier that he passed down to one of the boys. When he did it had 367,000 miles on it so he has been anxiously waiting on the 2022 to come in. It has a new look. Chris Hoover at Five Star Nissan in Florence helped us every step of the way to purchase the new truck. Chris was patient and ready to answer any questions we had. My husband and Mr. Hoover or both veterans. Chris took the time to thank my husband for his service. The finance department was so fun and efficient to work with. We had a great experience and will recommend Five Star Nissan in Florence.

el
Review №4

I had a wonderful experience start to finish with this dealership. I specifically worked w/ MARKESE!!! He was so patient, kind and most importantly respectful. He put together a very fair deal and made the whole process smooth. The Finance Manager was also fabulous! He was well prepared and kind and also made the process painless. Highly recommend the dealership! I drove from Columbia to Florence for this purchase and they never wasted my time. So worth the drive!

Do
Review №5

5 STAR NissanTruly a 5 star experience. Everything from the 1st email to viewing and driving the car. Salesperson Josh Marston was exceptional at his job. He made the whole process easy.Responded right away. They say third time is a charm. I got the car that I started looking for in NC. Even being short staffed they managed to deliver my car the next day...ontime...so I could head home.....Thank You Guys!!! Much appreciated!Don

Ma
Review №6

DeAngelo Lee is a good salesman. Very patient and polite. He went all out to ensure that I was satisfied. Thank you DeAngelo

Ca
Review №7

Larry, the shuttle driver, is awesome. This was the third time he has given me a ride from the dealership and he is absolutely a joy. I appreciate both his professionalism and his friendly personality! Also I wanted to say thanks to Alicia in service. She was great as well - has the biggest smile and was very helpful in setting up my ride home from the dealership. She’s a great representative for your service department!

Ch
Review №8

I bought a 2021 nissan rogue a month ago. I had almost given up because the market was so bad and alot of dealerships wasted my time. Josh M and Josh P were nothing more than amazing. No hassle, no lies, no wasting time. They did exactly what they said they were going to do. If I ever need a new car again I will definitely come back.

Le
Review №9

I was very impressed with my experience today in the service department. Brent took care of all my car needs that I had questions about. He also called me in a timely manner in what was going on with parts that I needed. Thanks Brent for your excellent customer service.

Ru
Review №10

I was impressed with friendliness of Karen. I was disappointed with the other person who started my visit. He gave me the distinct impression that I was infringing on his time. A other employee stepped into the area and asked a question, he ignored her completely, not sure if there was an issue there but I felt awkward by the rudeness. Karen on the other hand was fantastic and my service was great, took a little more time than I liked but was done well. I would recommend it because of those things not based on the first guy who needs to learn some customer service skills.

Sa
Review №11

Had a great experience with DeAngelo Lee. I didnt think we could get it done but Mr. Lee made things easy. Go see him.

Ka
Review №12

Dierell Parker did an awesome job in ensuring we get a great deal for a new car. He is very cool and calm and did not pressure us to buy a new one. He made sure we are taken care of. Very accommodating and personable. Highly recommended

Ka
Review №13

IF YOU WANT QUALITY CUSTOMER SERVICE PLEASE DO NOT GO TO THIS LOCATION!!!Date: Thu, 9 Sep 2021 14:35:54 -0400Subject: Bad Customer Service ExperienceI visited the Five Star Nissan located at 311 N Cashua dr. In Florence Sc and received the most unacceptable service anyone could ever get!! I received an email to get my car serviced with oil change so that’s what brought me in. I got out my car and the black service guy (can’t remember his name) walked up to me and said did you have an appointment and I stated no, I called and was told I could walk in but it had to be before 4pm. Instantly the service guy said nobody told you that, I stated yes she did the woman who answered the phones check the calls they are recorded,why would I come to this business and lie for. The service guy continuously said nobody told me that,basically calling me a liar. Then he stated what are you getting, I said my oil change I received my email with a coupon then he cut me off and yelled at me and said you can’t use no coupon for your car !! I stated why I have used it at all my other services and he said WELL NOT TODAY THEY HAVE BEEN DOING THINGS WRONG AROUND HERE AND ALL OF THEM ARE FIRED NOW SO YOUR OIL CHANGE WILL BE ABOUT $76 TODAY!! I then stated I can’t pay that today (and have my coupon)and he stated OH WELL BYE!! I am completely saddened by the service of your company. This is unacceptable for a company as prominent as yours to not meet the expectations of customers. I definitely will try my best to make sure no other people have to experience this type of service from your company again. I’m asking who do I talk to resolve this matter and get reassurance that no other customers experience what I went through today!!

LA
Review №14

If you need service done to your car I will go another Nissan dealership. My mom purchased a battery from them in June 2019 and the battery is dead. But this is not the first battery purchased from them this a second battery purchased and within 6 years she has two batteries from them. I called and talked to someone and they told me in order to do a warranty on the battery she would have to have her vehicle towed there and checked for a 150.00 and then they would be able to switch the battery when she paid over 200.00 the first time to have the first battery replaced I told them I can change the battery myself, I just wanted the battery changed out under the warranty. This is crazy I will never do business with Five Star Nissan in Florence again.

Li
Review №15

We really loved our experience here at 5 star. My husband and I were looking for our first family car and Rickey Bradley really hooked us up! All the staff was friendly and informative. I would definitely recommend anyone to their dealership! When you call, ask for Rickey!

Ni
Review №16

I had a wonderful experience buying my 2014 GMC Sierra and the salesman Lindsei newton was very professional and she did an outstanding job she will have my service again 10/10

Ki
Review №17

From beginning to end, purchasing my car was a blessing! Markese was himself throughout the entire sell! We talked, we laughed, he even caught those memorable moments of my journey that I will look back on and smile. This is only my second time purchasing a car, but this was by far the best experience!!Listen, if you’re in the market for a new car, head on down to Five Star Nissan and ask for Markese, then tell him I sent you!!!

J.
Review №18

Great atmosphere reasonable down payment range for all there inventory

ma
Review №19

I was shopping around for the right car for me. Ran across Five Star Nissan of Florence. I was looking for a small SUV, low mileage, clothes, good on gas. Spoke with Joshua and he worked with me to make sure I got what I was looking for. Drive off very happy. Thanks again Joshua and all the people at Five Star Nissan.

Ab
Review №20

I had an excellent experience at Five Star Nissan of Florence! Will Strawn was very thorough and answered all of our questions. He was very personable and made sure everything went smoothly with purchasing our new car. I would recommend Five Star and Will to anyone in the market for a new car!

Wi
Review №21

Very clean place. Always done a good job here. Also loved the outside wash on my truck. Very organized place of business,Thanks,

ma
Review №22

Special thanks to Brent in the service department. Always there to assist with my vehicle when I need something done & the best at what he does. Highly recommend!

Ba
Review №23

Christopher Hoover was very nice and courteous. We enjoyed having him working with us. Christopher Hoover was very knowledgeable about the car and the dealership. He answered all our questions. Thank you Christopher Hoover for helping us out on buying our new car.

Er
Review №24

Will Strawn was an excellent sales guy, he made sure to communicate and very pleasant to work with… thank you again Will Strawn for everything you did to get me in a car!!!

br
Review №25

Came in to test drive a car with Tripp and found a SUV that I love!!!

Pa
Review №26

Go See Travis, Josh, or Deangelo. They were very helpful with me purchasing my new vehicle. Thanks!!! My purchasing experience here was pleasant.

Do
Review №27

They made the buying experience seamless! Very friendly and exceptional staff. They make you feel like family rather than a customer. Very thorough with explaining everything. Rickey was a great help!

Ja
Review №28

Will Strawn was knowledgeable and thorough - yet efficient. Great customer service!! Everyone at this dealership was friendly and explained all steps.

De
Review №29

The general manager at Five Star Nissan, Terry Moore, spoke to me about my experience and concerns at the dealership. He listened to me, did his research, and made the situation right!He took care of his customer. Therefore, we know he is a dependable, reliable, and trustworthy advocate for exceptional customer service at Five Star Nissan of Florence.Thank you for helping us!

Ri
Review №30

Markese was an excellent salesman. Very polite and easy to work with. He got me to where I needed to be with my payment and I will recommend him for any of your car needs.

Ch
Review №31

Five Star 5 Nissan of Florence exceeded my expectations. My salesman Josh M. was nothing short of amazing, I was in and out in my brand new 2021 nissan sentra in no time. My car was filled with gas and Josh made sure I knew every feature before leaving the lot.

De
Review №32

Markese Reaves was awesome. He made my car buying experience easy... Im glad he helped me

Ri
Review №33

I really loved the car buying experience from five star. Joshua Player my finance manager really hooked me up..Quintin Davis my sales rep hooked me up as well..I highly recommend Five Star Auto👍

R
Review №34

Deangelo Lee sold me a 2019 honda civic lx, reasonably priced and in excellent shape, he was well spoken and knowledgeable, his expertise helped me make the final decision on what I was going to buy. Also, Joshua C. Player, business manager, was extremely helpful with all the financial details; his coverage of the warranty gave me much insight on all the options that were available to me. I will definitely be coming back to do business in the future!

Ch
Review №35

My experience at Five Star Nissan was everything you could imagine. Mr. Dannie is very knowledgeable, patient, and kind. I was all over the place, very undecided. He was patient with me and answered every question I had. Im enjoying my 2021 Nissan Rogue.. I give him 100 stars.

fr
Review №36

My experience with Five Star Nissan was fantastic. Everyone was so knowledgeable, friendly, and professional. My salesman, Quintin was so fun! I would definitely buy from them again.

Le
Review №37

De’ Angelo Lee was a great sales person. He got me into what I really wanted!!! Thanks again

Ca
Review №38

Think twice before having your vehicle serviced here.I took my Titan in for an oil change and tire rotation. My left rear tire was 4 lbs low. After waiting two hours, yes I had an appointment, I was notified my vehicle was ready. I paid the bill and left. While driving home I set the tire pressures to be displayed. My left rear tire was still 4 lbs low. I expected they would have checked tire pressures when they rotated the tires. But wait! That is the same tire that was low before the tire rotation and it was still in the same spot! So now I had to turn around and go back. After the clerk went and talked to the service manager and then they went and talked to the tech he said I could wait and have it done or refund my money. Wait! Again! No I have things to do and can’t wait another two hours. So I did get my money back for the tire rotation. But, how many people are getting ripped off and don’t even know it! If I did not have the pressure read outs in the truck I would have been ripped off! Needless to say I will not be back. And by the way when I bought this truck I went here first and was not impressed with the sales team. I ended up buying at East Charlotte Nissan. Way better dealership!

Ti
Review №39

Lindsei was great. We wanted everything together before we got there, and she made this happen. All we had to do was test drive and sign our paperwork.

sh
Review №40

My experience at Five Star Nissan of Florence was great, everyone was very nice & helpful. Special shout out to Joshua Marston, he was a good sales person. I’m definitely glad I chose this dealership.

pa
Review №41

I was very pleased with the way Karen Brown represented Five Star Nissan.She was very professional and understood a problem that I have had in my previous services of my Nissan Murano. We had bought a platinum warranty and when the contract was printed the X was not in the box that it should have been in. Thks Karen understanding that was a real problem .

BB
Review №42

My experience at Nissan of Florence Sc with Rick was great. He got my daughter into the vehicle she wanted. The other member of the Nissan of Florence team where also great to work with.

La
Review №43

Friendly, professional and courtesy. Karen Brown made sure to inform me of the status of my vehicle through out my wait. She brought up issues that needed immediate attention and explained everything from why I needed it and the cost. She was very informative and for that I appreciated the service she gave.

Fi
Review №44

The best deals around. They offered us an amazing trade in on our car and Will Strawn was so patient with my kids. Will definitely be back.

Ta
Review №45

Mr. Larry Marion the shuttle driver was awesome. I didnt have to worry about getting back to work or back to the dealer. He was on time....the shuttle experience was the only thing that made dealing with Nissan easy.

Sa
Review №46

Ms. Kenya Watson assisted me with buying my wife the car of her dreams. Ms. Kenya was able to explain all the details and upgrades on my wifes 2021 Nissan Rouge. When I surprised my wife with her new Rouge she asked me how did I know this is what she wanted. I told her about Ms. Kenya and how patient she was in helping me select the perfect gift. I told my wife that more dealerships should hire more people like Ms. Kenya, she made the whole process stress free and enjoyable. Most of all my wife LOVES her new car.

Di
Review №47

Markes Reaves is the best! He got me exactly what i wanted. I would recommend him to anybody.

La
Review №48

Mr. Myers and Mr. Eldridge were great to work with and I am very satisfied with my purchase..

Ca
Review №49

I did not even buy my Nissan from this place but I used their service department to have my vehicle looked at. First of all i have had 2 other mechanics look at my car and tell me nothing is wrong with it and i KNOW something is, and they found it! and it wasnt an arm and a leg to fix either. Dustin assisted me most of the time, even texting me updates on my car while i was at work. If you ever need any work done go here!! Customer service is AMAZING.

Ci
Review №50

Working with Markese has been a fun experience. He gave great energy when I first came and made sure I came back and asked for only him. I will definitely be returning when it’s time for another!

Od
Review №51

Upon arrival, Markese was very helpful, set the tone, and made us feel a part of the family. Made sure we walked out happy and satisfied!

Au
Review №52

Took awhile but they really worked with me. Got me into a brand new car. Really appreciate everything. Thank u guys!

Ty
Review №53

Not only didn’t it seem like everyone in the service department was having a bad day, but my oil change was double what it normally is WITHOUT ANY WARNING. Part of customer service is managing people expectations — there should have been — at the very least— a sign. something.

Em
Review №54

Dierell Parker is your guy he help me out a lot I told him what I was looking for and he went to work and got me what I wanted with a good deal thank you again

da
Review №55

Got my 2019 Honda Accord Sport from here and the entire transaction was smooth from start to finish. Entire staff was pleasant and helpful. Big shout out to our salesman Markease, he definitely made it happen from handling business over the phone because Im a truck driver to checking back with us when they didnt have what we were looking for the first time. Would give 10 stars if I could.

Sh
Review №56

I purchased my 2019 Pathfinder in October of 2020. At the time I asked about the tires and why they looked so worn. The salesman assured me that everything was fine. In March of 2021 I had to replace all 4 tires as well get an alignment. The cost was about $700, which included my first oil change. This seems to be an outrageous amount being that my vehicle is still under warranty. That is my reason for giving it 4 out of 5 stars.The customer service was very friendly though.

Ma
Review №57

I’ve been wanting a new car for the longest but dreaded going to buy one. I’ve been searching all platforms for the top 3 cars I wanted and came across Five Star Nissan of Florence. I saw the car I wanted out of my top 3 and decided to contact the dealership to inquire about it. I had no intentions on getting the car but wanted to know the insights about finance, whether not I was approved, or could I afford it. I was referred to Markese Reaves and Lamon Davis. I gave them all the information they requested and Markese called back and said “you’re approved” and told me to come to the dealership. I went up thinking I’m about to find out more….. When I got there…He already had my papers drawn up for me to BUY THE CAR!!!! Thank God I came PREPARED!!! Any who I thank Markese and Lamon for helping me with buying my first car. I also want to thank Markese for being there after the buying process as well when I have other questions. P.S. if you’re looking and unsure where to go… just pull and ask for Markese‼️

Kr
Review №58

The gentleman at the front desk was extremely friendly and professional and explained everything about my car in detail.

ma
Review №59

My experience with this dealership has been nothing but stellar from beginning to end. I was experiencing transmission issues while visiting Florence, SC. Since my car had been recently serviced by the dealership in Columbia on Two Notch Rd, I contacted them and they would not help me in any way. All I wanted was for them to at least make contact with a dealership close to where I was in order to have the car serviced. I was told that they couldnt help me and couldnt call the dealership in Florence. I was able to get the car to the nearest dealership, which was this one and they immediately began to assist me with my issue. Chris, the mechanic, was able to diagnose the issue with the car and also found out that my transmission issue was covered by warranty!!! They provided a loaner car for me to get back to Columbia while they worked on my car. I got a surprise birthday song rendition from William once he realized my birthday was the next day. To make it even sweeter, Chris drove my car back to Columbia for me to my house to make sure that the car drives with no issues. This has been the best experience Ive had and Im contemplating by passing the Columbia-Two Notch Rd dealership altogether and sticking with Florence. Thank you, Chris and William and Staff for your kindness and concern in my unexpected car troubles. You were the light for me that day and made this whole situation more pleasurable! If you are looking for a car or in need or service, please go to this dealership!!!

Aj
Review №60

Five stars for Five Star Nissan for coming through for me. My sales representative, Conor took care of all my needs. I was concerned about a vehicle being on their lot before I came in. He went out of his way to grab me a quick video of the car and put my mind to ease. Conor assisted me through the entire process and kept in touch with me to see that all my needs were met even after the purchase. He was very professional with his dealings and addressed all of my concerns right away.This dealership is clean and welcoming. Their lounge and waiting areas are spacious and comfy. I drove two hours from Charlotte to make my purchase and am very pleased. Thank you Five Star Nissan of Florence. I will definitely keep you guys in mind for my familys next ride!

As
Review №61

Lindsei Newton was fantastic. Worked with me, & helped me to the best of her ability. 👍🏼

Ri
Review №62

Christopher Hoover was a very helpful salesman appreciate the help . Really helped me with my first purchase. I was nervous but he made the whole process smoothing . I recommend Christopher Hoover for anyone looking for a reliable sales professional.

Ma
Review №63

I had a wonderful buying experience with DeAngelo Lee at Five Star Nissan. He was a great person to talk to, and was extremely helpful in helping my family and I buy a new car. Im very glad I had the opportunity to work with him!

Mo
Review №64

Mr. William & Mr. Tom demonstrated excellent customer service and management of services on 3-27-21 with replacement of my brake pads on my car. Their follow up / follow through with requests were amazing and their smiles made the time pass by quickly. Also It made me feel better / safe knowing that the job was done right.

Ka
Review №65

Markese was very pleasant to work with. He made my experience as easy as possible

Ta
Review №66

DeAngelo Lee was the absolute best!!! Kept in touch, answered all of my questions, and was professional and funny! First time buying a new car and he made the experience great.

Sh
Review №67

When I got to Five Star, I had no idea what to do, I just knew I wanted a car. Kenya Watson met me at the door and she took charge. She is the GOAT!! She exemplifies what customer service is. I told her what I wanted and she made happen. She was friendly, very knowledgeable, but most importantly, patient!!! I recommend anyone in the market to buy a car, go see her!!!!

B
Review №68

Best car buying experience yet!! When you go ask for Lindsei Newton! She made my car buying experience easy and stress free! Thank you Lindsei and 5 star Nissan of Florence

Cy
Review №69

DAngelo Lee was a great salesmen he gave me the car that I wanted with the features I wanted. He made my first time buying a new car a GREAT experience.

An
Review №70

Markese Reaves is a great salesman. Make sure you ask for him if you want a great deal! Very happy with my new truck!

Be
Review №71

Markese Reaves absolutely was easy to work with. He was very patient with us. Go see him if you need a deal.

Tr
Review №72

Joshua was very amazing at his job. I came in to look at a mustang and little did I know it was at a sister store. He sealed the deal and even had it delivered and called me when it arrived two days later from Georgia. Not only did he do that he went over and beyond to send me pics of the interior which I didn’t see on the website. It was an amazing experience when buying my new 2018 mustang.

Ma
Review №73

I will not ever go back to five star Nissan I went there to purchase a new 2021 Nissan armada SL I informed the salesman I was paying cash and they checked my credit anyway! regardless if it was a soft inquiry I did not authorize it so I would not send anyone to a dealership that feels they have to check your credit even if you’re paying for the car with cash. In addition to checking my credit without my permission. on the warranty paperwork the mileage is wrong it has 3 miles on the warranty paperwork and the actual mileage on the vehicle was 137.

Ni
Review №74

Markese Reaves was very helpful and patient with helping me purchase the right SUV. I would recommend him to my friends as a great Sales man.

br
Review №75

Amazing place to get a car they will try their best to give you everything you need and want

sh
Review №76

Larry the shuttle driver was very nice and professional. He kept the conversation going, it was never a dull moment riding with him.

In
Review №77

Dierell Parker was very professional and accessible. He was very friendly and knowledgeable.

De
Review №78

I really appreciate everyone there. This is my second purchase in 1 year. My first purchase in 2020 was the 2020 Nissan Armada with captain seats and third row Platinum of course but they change the body, added features in 2021 so it was a MUST HAVE, getting it traded. That afternoon I was in a car accident the 2020 Armada was totaled, I thought all hope was gone, I texted the salesman Mr. Danny Myers and he told me to calm down, send him pictures and well see what we could make happen! By the grace of GOD Im in my 2021 Platinum Nissan Armada... Did I mention Mr. Danny called the next morning to check on me and to see If I needed anything!!! If you need a car or truck please go see Mr. Danny Myers at Five Star Nissan in Florence SC you wont be disappointed.

An
Review №79

Kenya encompasses full customer service! I inquired on a used car via Cargurus and she followed up with a personalized video detailing my questions. We had a 3+ hr drive and she made sure to make our experience as good as she possibly could! We left as happy customers with the car we wanted.

Yv
Review №80

Lindsei was so helpful all the way through our deal to purchase a 2021 Nissan Murano Platinum over the phone and have the car delivered to us. It was a Great experience and we are so happy with our new car. Thank you to Lindsei Newton and Lamar Davis, they are outstanding.

ty
Review №81

Will Strawn Very Courteous and Professional. Made Me Very Comfortable In Buy My 2021 Titan SV

Ka
Review №82

Markese Reaves was a great salesperson. I just got a beautiful 2021 Rogue. It was so easy and it didn’t take long at all. If you’re looking for a new car visit Markese at Five Star Nissan

De
Review №83

Markese. Here at Five Star Nissan Markese was our sales representative young man did awesome job you know made it feel like Nissan best vehicle to buy. my mother-in-law was well pleased with the purchase

Ro
Review №84

My sales person was excellent! The whole experience was great

Da
Review №85

It drove well during the test drive. 30 min after leaving the lot the vehicle started to scare me when it wouldn’t come to a stop properly. I had to get a tune up because the spark plugs were old and burnt, making the car act funny. As well as a fuel filter, injection cleaning, a proper oil change, and the battery needed to be changed as well. All after they tried to over charged me from the beginning.

Ma
Review №86

Will Strawn is a great Salesman! Very Patient, and walked us through everything we needed to know before financing the vehicle.

Ta
Review №87

Mr. Markese Reaves was awesome to work with! He got my numbers right where they needed to be, he made sure I knew how everything worked, and he was awesome to communicate with while we were not at the dealership.

Ma
Review №88

Youre here because you want someone elses opinion on this dealership...The short of it is this...youre in good hands and ask for Joshua.The longer version is this, I was born and raised in SC, but recently found my way to CA. Back home in SC, my lovely mother was in an accident that left her previous vehicle totaled putting her in the market for a new Nissan Rogue. Josh helped me find her the exact vehicle that she wanted, and allowed me to coordinate arrangements from all the way out here so that my mom just needed to show up to sign the papers and take home her new dream car. The best part is, they offered a price worth driving all the way from Columbia to purchase!! The icing on the cake was that my mom had nothing but the best things to say about both Joshua, and 5-Star Nissan. Another happy customer (practically 2 in this case)

an
Review №89

My sales person DAngelo Lee made my fist time buying a new car very good He helped me find exactly what I was looking for and didnt even know it 🙃 I was and an very satisfied with his service.

Je
Review №90

My salesman Quintin Davis was awesome. The whole Five Star Nissan of Florence crew made me feel very welcomed. The process of me purchasing my first my brand new car was very smooth and it didn’t take a long time

Ta
Review №91

I highly recommend!! Will strawn was very professional, kind and helpful!! Went home with 2 fantastic vehicles!! So excited!!

Sh
Review №92

What should’ve been a great experience turned out to be the worst experience ever and a rip off!! On April 7th I came in to purchase a vehicle I saw online and was assisted by Travis Hunter. Travis explained that the vehicle I wanted wasn’t there and would be in on April 12. I was anticipating a new vehicle before my wedding on April 10 but he guaranteed I would have it before we left for our honeymoon on April 13. The car didn’t come and I didn’t really receive much updates. After threatening to get a refund I was advised the car was coming in the following day April 22 and it could possible be ready by April 23 and needed to go through inspection. On April 28 I made up my mind to go there but received a text that said the car is ready. On April 30 I contacted them about a shaking squealing noise from what seem like the brake area. I was advise to come in but was told that service was closed so I needed to come in on Monday. So after coming back on Monday was told it was fix but the noise still could be heard. On Tuesday I came in was told it was rotors that was ordered and car needed to go threw another inspection. I came back on Thursday was told the issue was fixed but I can still hear the noise. I’ve spoken with the new car manager I think name Will who told me I didn’t have anything to worry about and I would leave satisfied to the used car manager Jason who basically said to let them fix it and if it can’t be fixed I have no other option. I have driven to Florence which is more than an hr away for nothing 4 times and have sat 3 hrs or more 3 times. I’m so disgusted at how I’m being treated.

qi
Review №93

It has been a pleasure to purchase a vehicle from De’Angelo Lee at Five Star Nissan. Best place to buy a Nissan in the Carolinas! Next time we will buy a new Pathfinder from him.

As
Review №94

First time buyer so kind of a learning moment for next time but good folks

Ma
Review №95

Markese Reaves was very patient and helpful with me finding the car right for me. If youre looking for something new to drive come to Five Star Nissan and ask for Markese. I am happy and pleased with this purchase.

Ta
Review №96

I was very pleased with my service from 5 Star Nissan of Florence. The customer service was top notch by Karen, I was updated on my service and when I was getting my vehicle, and my vehicle was detailed very nicely once I got it back. I highly recommend 5 Star from my first visit there and I will be back for my next service!

Ro
Review №97

DeAngelo Lee made our car buying experience fun and enjoyable. He was very patient and worked with us to make sure we got the car we wanted. Our daughter will be very happy with her 1st car. Thanks DeAngelo

As
Review №98

The services provided was excellent. Mr Beaver did an awesome job making me feel comfortable and making sure I was aware of what was going on. He definitely helped me out in a big way. Only thing that bothers me is that I have brought my car there 3 times for my A/C and it still isnt fixed. I have to bring it back again and I do not reside in Florence. I live an hour away and its hard taking time off from work trying to get my car back there. I am very frustrated about it and also my check engine light cut on as soon as I picked up my car. Not satisfied with services given to my car but customer service was on point. Thank you Mr William Beaver.

Br
Review №99

Markese is a very nice person. Will highly recommend him for your next purchase!

Sh
Review №100

My experience was definitely easy with no headaches! I walked right in and was instantly assisted by Alvin. He helped me find a vehicle of my choosing and provided me the best deal available! He also made sure my car was detailed properly and that all of my paperwork was accurate and processed in a timely manner. I can’t wait to do business with him again😊 10/10, would highly recommend!

Information
100 Photos
100 Comments
4.7 Rating
  • Address:311 N Cashua Dr, Florence, SC 29501, United States
  • Site:https://fivestarnissanofflorence.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 843-206-0862
Categories
  • Car dealer
  • Car repair and maintenance
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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