Made a late run around 7pm and the store was pretty empty. The greeter at the door was very nice and helpful! He asked if I needed help finding anything and I obliged his efforts to assist. Upon direction I quickly found what I was there for and made my way to checkout. There was only one guy at the registers and he was finishing up with customer ahead of me. Took him a hot minute but its all good. I had patience that night. Overall my experience was great and I was out with what I came for. I fully recommend this location although the officer waiting by the door clearly didnt know how to properly wear his mask. 🤷🏾‍♂ Much love to you the reader and be safe out there!

Worked with Corey a few nights ago. He went above and beyond to find me the product I came in for. He didn’t give up when it proved hard to find it in the beginning, and I greatly appreciate him problem solving to send me home with the product I came for. More people need Corey’s kindness, professionalism, and can-do attitude. Very impressed!

Greg Turay and Cole are very respectful, kind and efficient they got the job done quickly.

I had to wait like 210 minutes for a representative, but once he was available I got the service I was hoping for and had everything taking care of. Best Buy stores are great.

Needed to get security cameras and installation for my home. Went in one day to ask how much it would cost to get them installed by their people. Was handed a brochure with a one pricing, went in another day and was told another pricing that was almost 600 dollars more. Were very rude in trying to describe that and kept telling me “I don’t know”. No manager even came out to explain the situation. Very carefree and unprofessional. Don’t think will be going to this or recommending this store to anyone!

My name is Jonathan Ussery. I made an appointment with the Geek Squad to have my Iphone screen fixed a few days ago. My appointment was set for 4:40pm today (10/4/21). I got to the store at 3:40 and asked if I could be seen early. The geek squad employee there mentioned that they could not see me till ten minutes before my appointment (4:30pm). I walked around the store and browsed a bit, even asked another store associate the difference between the ring flood lights on display. I came back to the geek squad desk at 3:30 and the associate saw me after a few minutes and asked how he could help. I again mentioned that I had a 4:40pm appointment and he grabbed another geek squad employee to assist me. This young lady asked me to wait at another counter, which I did, patiently. The original employee saw me again and asked if someone was helping me, to which I replied, “not at the moment”. He left again and the second lady came back and asked me why I was there. I showed her the screen of my phone (which lifts off fully from the device; it’s broken) and stated that I wanted the screen replaced with an apple brand screen ( I stated that this current screen was third party, and it showed). She took the phone and (for some reason) mentioned that they needed to run some routine diagnostics on the phone. Now I know exactly what that means because I wasn’t born yesterday in the tech sector, but I played along anyway. I unlocked the screen for her and let her look up everything she wanted to see. I even signed her consent form. I asked if they had the screens in stock and she said she had to check (that surprised me, because I’d assume that if you accepted an appointment from me several days in advance, it would only be because you had the resources to do so). At this point she left to check. After a few minutes she came back to the desk and stated that they did in fact have the screen, but it would have to be full price (which I initially didn’t have a problem with until this next part), but additionally their repair guy was leaving for the day and, even though I had an appointment, they wouldn’t be able to see me till the next day. I marveled at how useful it would have been to know at 3:40pm that my appointment, which I made days in advance, would not happen at all. If the original employee had mentioned that their repair guy quits at 4:40pm, I could have made other arrangements. If the second employee had mentioned this factoid before she sent me to sit down, I could have saved myself another 20-30 minutes. Why put me through all of that and then tell me “we don’t have time to do our jobs”. This was ridiculous, and if this keeps up, Amazon is gonna eat you guys alive. I don’t like Jeff Bezos, but so far his people are far better at customer service than you are.

Went in to buy a nicer TV in hopes that it would make me better at Warzone. Well the new TV is amazing and the customer service was excellent but im sadly no better at Warzone then when I first started my trip to Best Buy.

Friendly and helpful associates. Overall a great experience purchasing my stuff.

Store was clean and well organized. We were able to quickly locate all three of the items we needed. Checkout process was a breeze.

There was a really weird instance where my Lynwood pickup was somehow sent to Everett. App and email both said Lynwood. Figuring out things in Lynnwood took us past closing time. When we confirmed that Everett had it and Lynwood did not, the Everett manager hung out and let me pick it up almost 45 minutes past closing. Really appreciated this extra effort.

Went to look at a particular multi button mouse to see how it felt in hand and on the wrist. Sadly it was one of the models not out on display and I didnt want to go through the hassle of buying it, taking it home, and returning it if it didnt feel comfortable. Youd think youd be able to take it to an associate and check it in front of them, but I guess not. The search continues...

I always get expert, educated help here. Kudos to Conner, store manager, for running such a tight ship!

Difficult purchasing and setting up new phones. Downloading from old to new took over night had to return the next day. When I broke my screen I went to Geek Squad who told me I had to pay $200 upfront. He couldnt tell me about transferring my data, ensuring things were saved, nothing, he just wanted $200. I then went to UbreakIfix and was charged$29 through my insurance. Ridiculous!!!

Price Match not so much. I guess Amazon and Microsoft dont count as online competitors. Manager says to me we will only price match within reason? Huh? Thats not a price match. Asked him who determines what is within reason and he said HE does and you will not get the online price match. He then gets notably flustered and increasingly more rude. Called him on his unprofessional attitude and he simply replied I dont care. Walked over and read price match policy and what we wanted to buy clearly qualified. Guy should be fired for talking to customers like that. Its no wonder online shopping is taking over

My son is a gamer and Best Buy has a pretty good selection of high end hardware for his system so we end up going there alot.😁

The best place I know to spend money. Im never disappointed.

Did not like the customer service at the front counter trying to purchase a product. The lady made me get the geek squad protection when I specifically said no. when you are first presented with the question and the answer is no then leave it at that... at that point on I knew the risk I was taking and did not care for the protection. If I were you I would get it well lady you are not me and that right there is enough of a Point. Sorry just this situation got under my skin and I never post s@$& like this.

Very helpful and had exactly what I needed. It was not busy at all.

Amy RAINBOW Socks, you are the best ever, Best buy thank you for such a painless return process! Going online to buy a replacement.

Once again, you have to check in before you can shop. Once I checked in and was walking back to laptops, 3 employees were there waiting, but not 1helped me. Good thing I did my shopping and deciding online before I went in.

Worst Mananger in Mobile Service. Manager doesnt has knowledge about how the return and exchange work. All I tried to the return and buy the same product because that product is less than $100 if I get it from Carrier. That said, I still in my 14 days return timeframe window. However, he referred to call helpdesk and helpdesk said same thing what I been told by the phone support person about how the trade-in exchange work. Sale person who insisted me to buy that product now when I went to talked to him he came with different story and also tried to avoid me because I think he doesnt want to get the product return. Think twice before you buy your cell phone products with them. I wont go to that store anymore.

Man I love WQ5M+W4 Everett, Washington place! Always good customer service, so far

Great service! Only had 1 printer left and we got it!

Great reps on the floor. Very knowledgeable and point you in the right direction without overselling

Walked in ready to buy a printer. Asked the guy at the front door for some help and he said he’d have someone meet me there. Stood around looking at printers for 20-min, not a employee soul in sight. Of course they don’t keep them stocked on the shelf, so I can’t just grab one and buy it. Off to Staples to see if anyone there is available to answer my dumb questions about printers.

Will not ever bring my laptop to get anything worked on by the geek squad they don’t care how they handle your laptop. I got scratches all over the surface by my keyboard they used some type of tool to pry open my laptop and also broke a piece where my Ethernet cable port is. I’m disappointed how they arent careful of handling your own item

Location: easy to find unlike some In the area!Size: this appears to be one of the smaller stores, so keep that in mind when you stop by.Selection: Stock of electronics seems to be down considerably so I can’t fault Best Buy for this, but I did notice that there were many gaps in the shelves. I had to compromise on what I wanted.Staff: I did ask for help twice, and the gentlemen were more than happy to do so. They gave me a description of products provided and what my options were.Overall, great store, but just keep their size and low stock in mind for 2021!

Great car buying experience. Very professional and quick. And a very amazing display of old cars and other memorabilia inside. Great people to work with.

They have a good variety but not very good customer service. One of the persons who was attending the door ( a white, short and chubby woman) ruined my experience. She took charge of my purchase because the cashier was busy. So, she didnt offer me if I wanted insurance for my item, she didnt even gave me the chance to ask for, which they normally do. Plus, I asked her for a bag for my item and she just said they dont have any. But the cashier that was busy had a bunch of them. She didnt even try to find a bag for me. So she made me feel rushed. Very uncomfortable and not very nice. Ill think twice before coming to this store again.

Good service. Knowledgeable about everything I was looking for.

The covid restrictions have been better so any chance yall close later than 8pm???? Like seriously not everybody has time to come before 8pm, some people (aka me) work later than others👁👄👁Secondly, make sure yall on the same page when you sell products cus 2 guys I asked about a TV, and there were 2 different answers???? So who do I trust lol?

Corey from the computer sales was incredibly professional, helpful, and really made me feel welcome there.Was very easy to work with purchasing a laptop. Hes a solid employee

Staff was great, provided lots of assistance when we had questions.

Always have someone there to help when you asked.

Got what was needed. A little bit of a wait but everybody was super nice.

I went into this location looking to possibly buy parts for a TV stand or buy a new TV stand altogether. While talking to the customer service reps and the TV department one of the individuals help me make a decision by reminding me that I also had Amazon as an option that way I didnt spend I personally found the professionalism and the courtesy of the personnel in the TV section to be beyond reproach. When I decide to shop for electronics Ill come back to this location.

Today I called best buy before I left my house to see if they had some ink for my printer, before I got there. When I was talking with the person on the phone I asked them if they had the ink and they said yes, then I asked them if they would go check the shelf it was supposed to be on to make sure it was there and they put me on hold. 10 minutes later they returned and said, yes its on the shelf. So I promptly left, to go buy the ink. When I got to the store, the ink was not on the shelf, so I asked a clerk if they had the ink and they replied no, and I dont know who you talked to, but our phone number goes to a Nationwide call center, so I dont know how they would have checked to see if the product was a actually here or not.

Set up a new phone for my son, super helpful and very knowledgeable

Almost always has what were looking for, and if they dont have it in-store, theyll call and check other locations for you. Very friendly staff and a great selection of games.

They delivered a 65” tv in a box that is 6ft long and 4ft high! They didn’t take the box and don’t want to remove! I can’t get rid of it because it doesn’t fit in my car or dumpster. Terrible terrible experience with them. Yeah the tv nice but now I’m living with a huge tv box. Beware when they deliver to your home.

Staff is always friendly and helpful.

Newly purchased Surface tablet charger was destroyed in a flood in my condo. I work near this Best Buy so I went in there to buy a new one ($124.00+lst). Geek squad employee takes one look at the charger and gives me a house replacement. Will buy all my electronics from this store from now on if I can, was the best customer service I have ever received

Got a good deal on a monitor.

Sales people were energetic, knowledgeable, nice and helpful. The store was exceptionally clean and organized.

Loved my latest trip to this Best Buy! Alfonso (a best buy employee, I think) and Joshua (a Samsung employee) were both incredibly helpful and answered all of my questions. As with every experience Ive had at Best Buy, if youre not talking with an employee you will have multiple people check in to see if you need help anything.

I cant name a single electronic item that you cant buy here. Staff always provides a good base of knowledge, which I really appreciate.

Corey was a great help purchasing my laptop. hes a quality kid and will go fast in life

I have always had the same experience at Best Buy; exceptional, and very pleased with their expertise.

I always enjoy coming here, as the people are great and the parking is plentiful :-)

My hobby store, even though the wife is not too profound of the term.

They had exactly what I wanted a new Insignia 40 inch flat screen tv colors perfect now I can watch my VHS and DVDs

I think Best Buy must be going out of business. The store was empty and the associate I spoke to did not know anything about printers.I hate printers, so I figured buying a color laser printer would get me some support. Now, I dont think so. The associate didnt try to explain printers or recommend anything. I learned more from reading the box.Best Buy is outdated. No evidence that buying from a local store will get your anything these days

Big. clean. i went for a pick up around 8pm on weekday. it was a wait of 15min.

Took 15 mins before someone with help me a couple questions I had about some Samsung products, only to find out they were out of stock of the items.

Went in to the store to buy a replacement charger for my daughters laptop for school and not one even close to it to buy. Then looking for mobile gaming sleeves dont sell but could buy online I already tried that and after waiting 3 weeks for them to be delivered through a 3rd party that claimed it would be here in 5 days. The items never showed and I received an email finally after 3 weeks telling me the seller changed their mind.

Best Buy customer service is horrible. My family Purchased a new LG TV and had it delivered. The delivery was incredibly poor quality. They unboxed the TV and sat it on the ground. Gave us the stands and left. They took the box and the REMOTE with them.I called and had to go round and round with their customer service agents over a 5 hour period. Finally someone was able to help us and they’re bringing us the remote but we have to wait a week!There are no external buttons to control the TV so we can’t even turn it on until we get the remote. When we spoke with the Manager at Best Buy in Everett he simply said sorry there’s nothing I can do. Never again will we purchase from Best Buy.

Geek squad fixed my home computer and my wifes laptop!All back to normal!

The best toy store ever.

Fast, friendly, informative service.

Helpful staff, fast checkout, good selection of products.

Went to geek squad at this location to look at my laptop for a screen replacement cause it was closer to home. Had an employee there lie to me a about their policy saying unless you bought your Asus laptop at best buy, we cannot operate on your laptop. Stating it was a contract with Asus. Well I went to best buy Lynnwood and an associate there told me this location BS me. They dont have this policy and they will look at all laptops except Apple. I had my laptop diagnosed easy at Lynnwood location and will be going there for the foreseeable future.

We purchased our dyson vacuum from best buy 2 years ago with the geek squad protection plan, well a few days ago my vacuum would not turn on. This was devastating news for me as my vacuum has always been my favorite household appliance. Today my husband took it in to hopefully get it fixed 🤞we did not know what to expect and I was very skeptical that the protection plan would not provide a full repair. It did! Not only do I have a working vacuum, I have a brand new one! I am so happy with how they handled everything and turned a bad situation into a great experience! I will definitely be back and purchasing the protection plan for everything! I highly recommend!! Thank you so much ❤️

Best store to see a large selection of TVs before considering which to buy, and their prices are competitive.

The Geek Squad was very helpful. Took care of the issues I was having with my device. Thanks.

Went in to purchase a new laptop for my college-age daughter. We had a specific computer in mind & a fixed price point. Though all of their computers were in full display, they were completely sold out of everything in our price range. They employees were friendly, but if course attempted to up sell well outside of what I told them was our cap.We were told they were sold out of web cams, printers as well.We did find the exact laptop, under price at Office Depot. There, if its not in stick, its not on display.

People don’t want to work.

I love best buy I can just go and get what I want

My father bought Gopro 9 here.Service clerk is kind

Mehh, not a huge selection of things..

Staff is knowledgeable and always willing to help. They have awesome products in a one-stop-shop. I always buy our phone accessories and computers here (they carry everything including apple products). Recently we found a gaming computer for my son that he can switch out pieces when he wants to upgrade. Very cool how you can actually see inside the tower and the keyboard lights up in multiple colors.

Friendly, helpful and knowledgeable.

Went there to inquire about an online order (for pickup in store) that was never filled. Manager was called over because it was stuck in a waiting to be filled status. I was told that there was something wrong with the Pay Pal account and the store did not have payment yet. She refused to honor the online pricing. As a manager she should be educated on how payments work. If an order is in a need to be filled status payment will not take place until the store fulfills the order! I rerouted my order to another pickup location and they had it ready for me in 10 minutes. Please educate your employees! You have definitely lost my business!

Good for electronic stuff such as phone cords & chargers & appliances

Went in for a new inexpensive Moto Phone. Mine was on its last legs. Carter, in that department provided excellent customer service. He was professional, personable, fun, fast and so much more. Give that guy a raise! Honestly, he made sure I had my contacts and photos transferred with patience and care. Thank You Carter! You Rock!

Love seeing all the newest technology... and the TVs!!

Horrible customer service was followed around the store like I was a thief. Yet no one asked me if I needed help...

Deez nutz

Always helpful and KNOWLEDGEABLE associates. Because of this I purchase from them often. One thing I dont like Id points expire too quickly and associates dont check to see if you have any and offer you the option using of those points.

Had everything I came for! Friendly staff and good customer service! Im always helped quickly without needing to search for someone.

Went to service my iPhone through applecare with the geek squad. The guy who helped me was very nice, helpful and professional. Great overall experience store was organized and clean with staff everywhere and hand sanitizers everywhere

The staff here is always helpful and friendly.

It was alright but between staff and security is dont know which one be discriminating more

They gave nothing anymore. Their computers are tiny and overpriced. My kindle fire is bigger than half their laptops.

Nice customer service at this location. They are very knowledgeable on their products and helped with selecting a new laptop for my mother.This location is also next to a ShareTea which is a plus 😏

Returned some headphones. I enjoyed looking at all the other electronic items

Outstanding customer service by Mike. No pressure, answered all my questions and more plus helped talk me out of buying more than I really needed...because he took the time to “listen and understand” his clients needs.Went way above and beyond to ensure I was taken care of!Thank you Mike!!!

Went to buy a printer. but out of stock. 😒

Only went here for online pickup. Very fast response from the team members! Parked and had our order within 5 mins!

I always buy the best stuff here

The had what I needed and it works just great!

Car audio team at Best Buy are great. Called today with an issue. Darrin told me to come in and they could take a look. Let me know they were busy but would take a look. Showed up and Darrin jumped right and fixed the issue. thank you to the car audio install team!

Bought a new HP envy 360 lap top. They were helpful with the computers and telling me about them. Overall good experience. Love this store

Counter help was very good. Explained what he was doing in simple language.

Great service by all employees

I find this store in Lynnwood, Wa. very helpful every time I need help in there. My questions get answered. I have purchased a laptop, and two TVs here thru the years. As well as misc. items.

So so helpful geek squad fixed my computer and I checked on T-Mobile. Very helpful employees

Poor return policy. I really dont like that you get attacked when you walk in the door. Every customer is asked where they are going then the rep says they will send someone to that department for you. But they never show up so its really more just harassing customers for no reason.

My cyber Power PC is excellent, would def purchase another

You can get electronic at a very good price.

Very misleading to purchase a product that says it comes with all accessories only to find out they charge you an extra $30 for the power chord because its a liability to sell it together.Every time Ive purchased a dryer new or old it has come with the chord as advertised.