The location was not convenient for me, but I made the trip to Waukesha, rather than the closer dealership because of their customer service: the phone was answered quickly, my call was routed efficiently, the service manager was friendly, knowledgeable and eager to get my appointment scheduled so I could get on to the rest of my day! I appreciated that!Once there, my car servicing was handled expertly, immediately, no “extra” work was needed and I was contacted as they said they would with the information to make final decisions for the work on my car.I will keep making the trip to this further location because customer service and a positive experience is important!! I’d still be on hold at the nearer location.

Excellent, friendly service Department! Quick and very knowledgeable. I highly recommend Russ Darrow Mitsubishi.

There are no improvements I would recommend from my visit. It was all on time and professional. Much appreciated.

Very helpful service personnel. Kevin was great. My Outback came in today for an oil change, check engine light (amongst other dash lights), and a Drivers side rear window that would only work intermittently. The oil change was great. No complaints. But by the time I drove home, which took 20, my check engine light was back on and the rear window still wasnt working. Since it was the end of the day, I was thankful that I could get a next day appointment to fix my vehicle. I would have thought doing a diagnostic test for over 100.00 would have diagnosed the vehicles issues. Upon further review of my paperwork when I got home the window issue was not addressed.Also note: If paying with a credit card an additional 3.5% is tacked onto your bill! I was informed if I payed with cash or a check no additional fee would be added. This would have been nice to know before paying for and picking up a vehicle.It was disheartening to think the car was fixed only to return within the hour.

Bought my first car with them. Super nice people and some great deals. They work with your budget. Not 100% professional but it creates a friend-like environment which I didnt mind.

Great people great dealership! Helped me when nobody else would!! Highly recommended! Thanks for everything!

I’ve posted here before. ButIt’s warranted again based on some false info I was sold by the staff at Russ Darrow Mitsubishi. I found out the the rewards points given to customers as part of the Platinum Reward membership are not good towards anything except new vehicle purchases. When I was sold my vehicle I was told it could be used to wards cost of services - a detail I double checked before enrolling in the membership. I found this not to be the case when getting service done at Russ Darrow this morning, and was unable to pay for it with rewards like was told toMe when I purchased my vehicle. After the sketchy sales tactics detailed in a previous review, this is but one more reason to not work with Russ Darrow when it comes to your vehicle.

Last week, I scheduled an appointment for my car to be worked on today. My husband drove me to and from work so that this could be done. I selected the option to have my car picked up and dropped off like I did last time, but Russ Darrow called 20 minutes prior to my appointment to tell me they no longer pick up from my area. My husband decided to drive my car to Russ Darrow since they wouldn’t pick up, but when he got there, they told him that the employee who could work on my car wasn’t scheduled to work today, even though I received a reminder text about my appointment yesterday. Although Russ Darrow was not rude or disrespectful, we are disappointed in their lack of communication and professionalism.

Had to wait three days to see a new car they got that was listed on their website. Scheduled a VIP test drive. I was supposed to be the first person called and I had a scheduled drive. Had my family drive up from Illinois for support and car buying experience. All for nothing.They sold the car I was scheduled to see a few minutes prior to my appointment. I got there and was blamed by the salesman that it was my fault because I didnt answer my phone while DRIVING to my appointment.Absolutely unprofessional, disrespectful and embarrassing.Dont do business with this sad little dealership.

Fast but thorough service. My service professional was very polite and considerate. He explained everything and gave me pros and cons. Though it is quite a ways away, I will be taking that drive again for his excellent service. Thank you

Brandon was fantastic. We called originally interested in a test drive of a 2022 Eclipse Cross. The person we spoke to on the phone said we could test out a 2019, until they had more stock of 2022 come in. We were like, eh ok. Fine. We got to the dealership. Brandon greeted us warmly. And brought his own vehicle, a 2022 Eclipse Cross, for us to test drive. That level of service already started to make me feel comfortable with this whole process. The rest is history. We loved the car. Even though they were short in inventory, Brandon still found us the color we wanted. We were able to trade in 2 higher priced vehicles for this one, lowering our monthly payment. Brandon went above and beyond. Rigo took us through the application process, which was very smooth. And showed us around the features of the car when it came in a few days later. All were very professional and so nice. Best car buying experience we have had to date. Thank you all so much

Brandon S is a great person - He helped me find a great 2020 Toyota in one day and I was driving it home less than 5 hours later!

Rob & Josh was Top Notch- Real People- People! Great Customer Service Skills! Not your average Car dealership! ⭐⭐⭐⭐⭐

The staff is so wonderful and helpful. Thank you Marvin and Robert😊

Sales Manager Brandon is amazing! Easy to talk to and easy to work with. Hopefully I won’t be back for a long time but I’ll definitely be back!

Rob was really amazing with the help he provided me. I never thought Id ever own a brand new car, but thanks to this place and his passion for helping others achieve their dreams, I finally got my brand new car.

Our initial contact, Casey, was a silver lining in our experience. He was very personable in our interactions, helpful answering questions, proactive in finding those with answers he didn’t have, and sympathetic with the difficulties we had interacting with other management.We were frustrated by pressure out on us to take out an unnecessary (small) loan when we couldn’t negotiate the vehicle we first looked at into our price range. (We were alarmed by financial counseling being given to people around us who clearly stated they couldn’t afford the financing being offered.) Luckily, we eventually found one in our price range!Even once we found a vehicle, difficulty reconciling aspects of the vehicle description (i.e. “working radio” and “working heat/fan/cooling system” to be precise) left us with a sour taste in our mouth. It would have been nice for the dealership to fix the broken radio and fan (since they were listed as working properly) instead of saying something along the lines of “you can’t expect everything in a used car to be working perfectly.” We will wait to see the results of an independent mechanic looking at it since they weren’t able to let our mechanic come see the car in the garage. (Well, they did, but when he arrived they said the garage was closed so he couldn’t use it. Even though the time they suggested he come was already after the garage had closed...).Casey deserves to be commended for his work with us. Other than that, we may hesitate to buy a used vehicle from here in the future.

Always friendly and Im always out of there with in a reasonable time!

Consistently has good service. Everyone is helpful and friendly.

Back again for another vehicle, this time it was the Mitsubishi Eclipse Cross! Even Paul Walker would be impressed with THIS Mitsubishi, as it has all the frills, power, and look that rivaled his back in the Fast & Furious movies! All I need now is a few NOS stickers, and Ill be good to go!Seriously though, this dealership has always been top notch, from their sales team, to the Maintenance department, and the maintenance department is even BETTER now that Bob Sterling left!! Its seriously a breathe of fresh air in that place now that that worthless human being is gone. Thanks for everything guys, Russ Darrow Mitsubishi: FTW - again!!!

I was received promptly. Appointment details were reviewed and upcoming service needs were discussed while my car was being serviced.They were polite, prompt and thorough.

The guys were great! They found me an affordable car and helped me discuss my financing options in a way that made sense to me and helped me spend the money I felt comfortable with spending. Really good crew here!

I always have a good experience at Russ Darrow, especially with Marvin in the service department. Ive had two vehicles services here from time to time and always come away satisfied with the work done. The staff are also always very friendly to deal with.

Long story made short. Thieves tried to still my kia soul they didnt get it but did damaged the steering column this happy on 04/07/2021.no update from the company about my car i call the beginning of May left a voicemail got a returned call back was told that they were still waiting on one or two more parts said he was sorry that tiffany havent been given me up dates. Tiffany finally call on or around 5/11/ 2021 to say that my car would be ready Friday 05/14/2021. Friday has come and gone and im still without my car.Great customer service!!!

Terrible customer service. I was ready to purchase a vehicle but they refused to work with me based on which lender I was using. Offered higher trade-in value if I chose a different lender. I have never had ONE issue with my lender, I have been banking with them for 20 years. Absolutely awful service.

Absolutely sub par customer service. I guess youre on your own if there is a problem. The person on the other end of the phone will just repeat themselves until you go away.

Very helpful, patient, honest people. Will definitely be coming back!

Still waiting for my written recommendations for follow up service. Don did go over all the items on the phone, but my Invoice did not have all of them listed. I followed up with an email to Don requesting the list...... no response. I called and left a message and got a returned voicemail saying we can talk about the items. I understand it may be all the items on the typical 30k/60k/90k tune up.I just want a list emailed to me like originally requested, please

Always a pleasure Great cars Fantastic service they always work hard to get u best deal

Russ Darrow Mitsubishi team is very good and helpful etime I go there. Im a happy customer because of their excellent service.

The service advisor was friendly, helpful, and patient will all my questions. I am very satisfied with the service I was given. I was able to get a same day appointment as well, which was awesome.

Just purchased a 2020 Eclipse Cross. Brandon, Rico and Jason exceeded our expectations and did an awesome job. Would recommend them to anyone buying a new vehicle.

Iam a Loyal Customer So I only shop there. Russ Darrow

Welcoming from the get go, amazing customer service!! I would recommend any first time car buyer to come here!! And ask for Daniel 👌🏾👌🏾. Finance team did an amazing job breaking down payments. Walked Away a new vehicle owner and a satisfied customer. God bless you guys ‼️🙏🏾

Nick was awesome and so helpful. Definitely recommend going through him!

Untrustworthy.Short story: I will not be coming back and I will be driving however longer extra it takes to go to another Mitsubishi dealership to get my car serviced for now on.Long Story: I used to take my car to this dealership whenever it needed service. My old lancer, now my current car... Ive been a long-time customer. My uneasiness started when I took my car in to get serviced a few times and something always seemed to go wrong the next month or so afterwards.Well anyway, I needed to get in to see what was wrong with my car this time and get the code read. They were able to squeeze me in on the same day I called which was nice and accommodating. After paying over $100 for a diagnostic and waiting hour and half the issue is exactly what I thought it was. A pump in the car failed, but Mitsubishi extended this failing part under the 100k mile corrosion warranty. Russ Darrow Service comes back to tell me this part is not under warranty and I need to pay over $2,000 to get this fixed. I asked them to go and re-check under the corrosion warranty, they came back and still said the same thing. I left and the next day I called corporate and they agreed with me saying this part is under warranty. I called the next closest Mitsubishi dealership, Porcaro (they are awesome over there by the way!) and they no questions asked got me in basically immediately that same week fixed it in the morning (all under warranty!). They did a fantastic job, unlike Russ Darrow, who have completely lost my trust.Like I said earlier, I wont be coming to Russ Darrow Mitsubishi anymore and I suggest you drive the extra bit it takes to go somewhere else, because this stealership really only seems to care about your money.

Only went there for an emissions test but all of the staff I dealt with were very nice and helpful.

The employees are great. They will find a way for you to walk out satisfied.

I wasnt informed of the 3.5% additional fee of $35.00 for using my credit card to pay for the $1,000.00 worth of service.

It was so cold in there so they went out to starbucks to get me some hot coco and gave me their heater to stay warm. This was my second car I purchased from this location and I had the same reps. I love the people that works there! What an awesome team!

Rico was a great salesman! Very patient and not pushy at all like most car sales. Very knowledgeable and honest! Everyone there made sure I was well taken care of! By far the most smoothest car buying experience Ive had!!

Our car gave us a transmission warning light. I asked the Russ Darrow service department if they could fix it. They assured me they could. I had the car towed there. The first call I got was from a Darrow salesman wanting to sell me a new car. That should have tipped me off. Then I got a $150 quote to assess the car and offer a solution. I agreed, BIg mistake. Two days later I get a call, the transmission is bad (I knew that). And they cannot fix it (then why did you tell me that you could). Further they had no advice on how to get it fixed. I now believe that the car salesman who called me on the first day knew it could not be fixed. So I am out the diagnostic fee and the cost of towing and I am smarter, my car is still broke with no solution in sight but I know to never count on this dealer for anything helpful. I have no faith in this operation.

This week started off rough for me with the vehicle that I had. but by that following Thursday, I was driving away in a spanking brand new car!! The amount of care compassion and customer service that this location exudes is amazing. I was extremely nervous about the whole ordeal of getting approval for a working car.. but it all worked in my favor due to Rob, Jason, and most importantly Brandon.. thank you guys for your professionalism and the hard work you put in to get me approved they took me from a 2008 to a 2020 .. I could ask for a better dealership or team to work with..thank you all again!

I originally went to there website to see what they had to offer in the way of vehicles. After searching I saw a truck and was interested. Filled out an information request. Was going to go in to look at it but decided not to due to my financial situation. I got a call and explained to the lady that I was going to wait. She said to call back when I am ready. Well two days later a gentleman calls and convinced me to fill out a credit app and see what I could do in the ways of buys a vehicle. He stated that he would work hard to see what they could do for me and call me as soon as he knew something. I waited two days for a phone call that never came. I called a few times and was told he would call back. After the 4th time he finally got on the phone and said that he tried...... meaning past tense...... and would need more money down. He should have called me asap to let me know whats up. Not the other way around. And aaron if you are reading this, when you say your going to call someone...... call them.

Horrible they damaged my car on two separate occasions and said they would try to fix it but when I picked it up they blamed me for the damage! Their car wash scratched up my car down to the metal and also my windows as well!!!! They shuffle the blame around like the game of hot potato and it’s unpleasant and unfair for hard working people to be treated less than worthy of business! If it was possible to give less than a single star I would

I was extremely satisfied with the service and professionalism of the staff!

I would definitely recommend! Very friendly people in the service department. Everything went as the service guy said it would. Professional. Informative. Speedy.

Rob was stellar at every part of the process. He was patient with questions and helped find the right deal and the right vehicle. His professionalism and knowledge was a breath of fresh air compared to other past experiences.Aaron, the business manager, was also fantastic. He was quick and thorough with all of my many questions when it came down to closing up the purchase paperwork details.I could not have had a better experience! Thanks!

Brandon at the Russ Darrow Mitsubishi dealership in Waukesha was absolutely amazing. He Went way way above and beyond to turn what had been a horrible day completely around for me. Amazing human being. Faith in humanity restored. Thank you Brandon!

Mr. Don was extremely communicative and provide an excellent customer service. Since my appointment to picking up my car, was a good experience over all.

Love our new PHEV. Rob Jason and especially Brandon, made it so easy.

Came in to test drive a Jeep that I fell in love with, but also wanted to see the competitor a 4Runner, they were awesome enough to find one here and let me test drive that as well, Just so I could have a clear view of what the two cars felt like, wasn’t planning on getting a new car so soon but since the service was awesome, I ended up getting my dream car!! Best experience I’ve had yet at a dealership!! Thank you so much!

Great experience all around

I had an Amazing experience here. They worked with us and did everything they could to get us out of our old car and into a new one. From the car salesmen to the Finance Manager everyone was so helpful and outstanding. If your looking for a new car come give them a shot! Ask for Daniel Hansen, he’s an amazing person to work with! We can’t wait to go back out there and trade our other car in. Thanks for all your work.

This was the best dealership I have ever been to service was ausome staff was great

It Was Honestly A Great Experience! The Advisor Was Very Nice, Explained Everything and Was Very Easy To Talk To, I Will Definitely Return For My Vehicle Service!

Very helpful and polite! Best service I’ve ever had!

Great staff! Jesse was a huge help, made the entire buying process smooth and easy

Don was great. Good guy !

First of all, the receptionist and sales associate were extremely timely, nice, and helpful. Everything else about the experience was awful. I was there for almost an hour and a half and that was with leaving early and not getting my car cleaned like it was supposed to be. I told them ahead of time that I am home for a very short time and am on a tight schedule and was going to go bring my little sister lunch at school (whom I only get to see a couple times a year) so I would appreciate if this could not take a ridiculously long time. Boy, did they do the exact opposite of that. How can an oil change take that long? Not only that, but my tire pressure was not checked and the receipt says they performed a multi point inspection and tested the battery, but I was never given a form with the results of the test. I know for a fact my vehicle should have failed part of that inspection, but I was never notified of the problem, making me think they did not check at all. If all that wasn’t bad enough, the complimentary oil change I received as part of buying my car from them did not even cover the oil that goes in my car. Terrible, terrible service. The only reason they deserve one star instead of zero is the great sales associate. Again, this oil change was a terrible experience and I would never, ever recommend anyone ever come here if they have a choice.

They sold me a used car $11,000 that exploded before my first oil change I drove it less than 3000 miles. The repairs on the car are over $9,000. Bad cylinder rods, motor, & turbos had to be replaced. Mechanic states the car was severely abused and in terrible condition. The car is in such bad condition even my extended warranty (another $3000) wont cover it because its apparent the car was run dry on oil multiple times. We dont cover pre-existing conditions So now Im $23,000 in the hole and walking to work. *update* I called them they said Oh thats too bad car is sold as is theres nothing we can do for you.

Excellent service today. Parts and service consultants were knowledgeable and welcoming. Really helped me out getting my car working quick before work tomorrow. Prices werent the worst either. Ill be back when I break it again but hopefully not soon. Ha!

Everyone very friendly and helpful.

The representatives for the service department were straightforward and polite on the phone and in person while I had been trying to get recall repairs done on my vehicle.

Positive experience with repair/replacement of a recall.

Great. Got us in an out in under 2 hours with a new car!

Very nice and easy to work with. Gave me a very good deal. Ill never forget that they sold me my first car.

Russ Darrow was a great company to work with! Jesse was an amazing salesman who took the time to answer all of our questions and explain everything thoroughly! I would highly recommend him to anybody looking to buy a vehicle. Jason from finances was also very pleasant to speak with and knowledgeable! He worked with management to get us a great deal! All-in-all it was an awesome experience!

Great experience. They found exactly the vehicle we wanted at the price we needed! Sean, Brandon, and especially Jason, the finance manager, were extremely helpful. Big thumbs up and thank you!

Marvin from service is awesome...been working with him for several years with no complaints. Customer satisfaction is his top priority.

I would never recommend buying a used car here. This business is dishonest. The salesman I worked with, Rob, said that there were no issues with the Hyundai Santa Fe I bought except that the sunroof didnt work. He said it had new brakes, and that it had been a single owner vehicle, supposedly owned by the dealership managers father. There was some convenient reason given as to why the carfax was not available. While driving the car home, I immediately discovered that the cruise control did not work, even though it stated on the supposedly thorough inspection report that it did. Less than 2 weeks after buying the car, the check engine light came on. I brought the car back, and Russ Darrow Mitsubishi told me the car would need a new transmission. I was obviously upset, because they had supposedly thoroughly inspected the car and stated that there were no major issues. The transmission going bad is something that any competent car technician would be aware of if they inspected it. That doesnt just happen out of nowhere in a less than two week time period. They told me, you bought the car as is, this must have just started happening, we arent going to help you, and you have to pay for this $3,000 repair yourself. After no luck dealing with the service department, I ended up talking to the sales manager, Aaron, and the best he would offer was a $500 discount on the repair. He tried to talk me into trading the car back in and buying something more reliable (i.e. expensive), but wouldnt offer me the amount I paid for the car in trade, he offered half that, even though I had had the car for less than 2 weeks. I asked Aaron to put the offer for a discount on the repair in writing so I could have some time to think about what to do and to save money for the repair. He said, Im a man of my word and wouldnt put it in writing. I came back to have the repair done, told the service manager, Marvin, that Aaron had promised a discount on the repair, and he said he would call me within a day or 2 to schedule the repair, after he confirmed the discount with Aaron. I never heard from him. Every time I called to ask what was going on, Marvin would tell me hed call me back at the end of the day, that he just had to confirm the discount with Aaron, but then I never heard back. I called 3 times to check in. Over a month went by. Eventually I asked to speak to Aaron directly, and he asked if I had it in writing that he offered me a discount, after he had refused to put it in writing. I decided to trade in my car to a different dealership to get a better car, instead of putting that kind of money into a repair. I told the dealership I traded the car in to about the bad experience with Russ Darrow Mitsubishi, and they showed me the carfax for the car I was trading in. It had had 7 owners. Remember Rob said it was a single owner vehicle. It also had not had new brakes put in recently as he had claimed when I bought it, there was no record of that in the service history on carfax. Additionally, when the new dealership inspected the car for trade, they said the issue was actually not the transmission, but rather a head gasket that needed to be replaced. Its funny because Rob at Russ Darrow had told me not to buy a Subaru I was interested in because he said it needed a new head gasket. I came out at a loss of almost $4,000 when it was all said and done, for a car I had for about six months. I will be filing a complaint with the Better Business Bureau and contacting Fox 6 New Investigates. Save yourself a lot of money and time and dont deal with this shady business.

Although my car buying experience didnt work out, Miguel was an awesome salesman. I would love to work with him in the future. On the other hand, the sales manager, Brandon, was truly awful. After running all the financing paperwork, the numbers seemed off, but I wasnt given any explanation or offered any alternatives. I have no idea how much they were offering for a trade-in, how much interest I would have been charged, and wasnt given the options to choose the length of the loan, or financial institution. My husband wasnt with me, and although its required by law, no effort was made to inform him I was about to make a 30K purchase. We could have returned together to finance using his credit, but that wasnt even mentioned. The moment Brandon realized I wasnt going to finance the original vehicle I wanted, he became extremely rude, going as far as making snarky comments to my 16 year-old like, So youre opinionated, like your mom, when he was pressing me to humor him by looking at a lesser priced vehicle I had zero interest in purchasing. Why cant you afford it?, he loudly questioned while hoovering over my chair. There was more said that was downright humiliating and infuriating before I left, shaken. Brandon might claim his family owns Oak Creek, but he doesnt seem to have room beside his ego to possess any decency. So long as hes employed at this location, I will not return, no matter how great of a deal Russ Darrow might offer.

Ive been bringing my car to Russ Darrow Mitsubishi for many years. Everyone has always been great in the service department. This last time we had a exceptional experience working with the service rep (he is new). He seemed to go above and beyond. He got us quotes on various repairs we needed and helped with prices on what we did have done (which was a lot). We really appreciated everything that was done.

I had a very pleasant experience - a totally different dealership than any one I dealt with before. Theyre not pushy...nice atmosphere. Miguel took great care of me. He didnt just want to sell a car he made sure I was 100% satisfied! I will definitely recommend Russ Darrow Mitsubishi!!!

The person I’ve dealt with was very professional

I let them know I was waiting there for my service, and was told it would be an hour to an hour and a half wait. Not a problem, I scheduled my day around it beforehand. Pleasantly surprised when my car was ready within 45 minutes! They made sure I understood the services I would be getting and they took care of me and my car in a friendly yet professional manner. Great job, guys!

Oh. My. Goodness! Everyone was super professional, super helpful, super knowledgeable. We walked in with some money, some income, and a plan to buy a used car. We walked out with a new car, a crazy good rate on it, and a ton of excitement. Thank you all!

Rob was an absolute pleasure to work with! After hours and hours of searching for the perfect car, I finally found it at Russ Darrow Mitsubishi! Rob was super honest and made the entire process extremely easy. I love my new car so much! Everybody I met at Russ Darrow was extremely nice. The day I picked up my car, I was sitting in it, playing with the radio, and Brad came outside and showed me one special feature of my car that comes handy in the snow :-) I never would have known it was even there probably unless he said something haha. Would definitely come here again!

I would like to say that Marvin at the service desk was a complete delight to work with. He was very nice, helpful, courteous and accommodating. He was able to squeeze us in and get the work done in one day instead of two! The maintenance and detailing was done timely. Thank you

The man who helped me, Rob, was super kind and he tried to help me find something in my price range. We didnt end up finding anything... but helped my friend find places to get his car fixed, great recommendations on what to do to get the cars fixed... thank you Rob

The staff at Russ Darrow . This was the first new car for my son and he thoroughly enjoyed the process. He is a student and Russ Darrows staff treated him well. He will no doubt continue to do business with Russ Darrow for his automotive needs

Jesse, Brandon, and Aaron were all so extremely kind and helpful. They were very patient with us as well while we were trying to choose a vehicle within our budget and they were able to work with us to try and find the best deal possible. 😊

Your maintenance team always does a great job. Marvin as your communicator is outstanding. He always takes the time to tell me what is happening on my 2003 Mitsubishi Eclipse and what my cost will be for each step. I have also used your shop for emission tests on both my cars and thank you for keeping that service. I hope to use your service department in the future to keep my 03 in tip top shape.Thanks : Larry Pianka

My experience with Russ Darrow was smooth and enjoyable. Thanks Miguel for helping me and my wife choose are Chevy Tahoe. I would recommend anyone that is looking for a new or used ride come on and visit Russ Darrow Mitsubishi and say Marcus Lacey sent you.

Jesse and Mike were great! I really appreciated Jesse’s willingness to answer any questions we had and asking his team members for assistance as well. If you are looking for someone that is relaxed and easy to talk to, Jesse is your guy! Mike was also amazing and easy to relate to. I appreciate his personable feedback and understanding my circumstances. Thanks Russ Darrow!

VERY BAD Experience. I was intrigued by an ad that they called their Wholesale Reserve program in which they promoted vehicles well under blue book value and made statements that while these cars may not be perfect in everybody elses eyes they may be perfect for you and fit within your budget. They kept pushing for me to come in for a test drive of a vehicle I inquired about. This was through my email and their live chat service. They also kept pushing for more and more personal information about me that I didnt want to give out while not offering any info about the vehicle that I was interested in. All my questions were answered with a question trying to get more info and they kept pushing and pushing for the Test Drive. Fast forward I came in for a Test Drive and was told to sit at a desk with someone. I sat at the desk and I got more probing questions. I didnt want to answer them and kept reiterating that I was there for a Test drive. Reluctantly this associate pulled out a Binder and FINALLY says: This car cannot be driven and needs an engine. And then says: What type of Budget are you looking at? I stood up and said Goodbye. This was total bait & switch tactics. Deceitful way to hook people in and pressure them into buying something they had no intention of buying.

Rob was a fantastic salesman and provided me all the details I could ask for! I shall definitely be recommending them to all my friends who need a new car!

Inefficiency at its peak. Came in for a seatbelt recall notice Which stated 30 min, it took over an hour for work to be done. Then you wait in a line queue at cashier office to get your keys taking more time. I hope I never have to go to Russ Darrow Mitsubishi again.

Great people, took very good care of me helping buy a new vehicle after my car accident.

Felicia was refreshingly non-pressure, presenting info in a whats so manner and listening properly. Super personality, great eye contact, and flexible for meeting times. We definitely will refer friends to her.,

I have been coming to Russ Darrow Mitsubishi since 2010 when I bought my vehicle. Whenever I come to Russ Darrow Mitsubishi, Mike and Marvin demonstrate excellent customer service. I am greeted as soon as I exit my vehicle. They call me by my first name which lets me know that out of all of the customers they serve, I am still remembered and am important. They always take the time to explain things to me and make sure I understand. I always have a great experience whenever I bring my vehicle to Russ Darrow Mitsubishi.

Very friendly went above and beyond to get us the suv that was perfect. Will most definitely be back for all our cars

Excellent purchase experience.

So I went there looking for a cheap vehicle. The sales man was honest and I felt comfortable. He suggested I do a request for a loan because they have way more places that will help people with really bad credit out. So I did. As I was standing there I asked what vehicle they were thinking for a loan, because no bank or institute will give a loan u less they know the vehicle. The dude asked if I can drive stick, I said yes. Thats all I got for a vehicle. Until I asked three times what vehicle they were looking at for the request for a loan. They told me the model. So the next day I emailed the info they needed. Called at the end if the day and asked what was going on. He told me the down deposit I needed to give, i then asked him well what vehicle... he literally told me that he couldnt tell me any info until I put the money down.. after that I felt uncomfortable with putting down that much cash without knowing what vehicle they were going to do. I would not recommend this place.

The entire staff at Russ Darrow are kind,helpful,and wonderful people who will help you find the car you want. I would highly recommend this place to anyone. No matter if you have bad credit they will help you get a car.

Youll love buying a car here, and thats hard to say at many dealerships. From my salesman Dan, to the GM Sean and the business manager Michael you couldnt ask for better people to work with. Very patient, not pushy and gave me a great deal. 5 stars isnt enough for these guys but its the highest I can give them. HIGHLY recommended!!!!!!

Dont waste your time like I did. ALWAYS test drive before you buy!

No pressure at all! Usually dread going to dealerships as it seems to always be high pressure sales but Rob helped us make a great vehicle purchase we absolutely love. Thank you for the better buying experience!

The Customer Service at Russ Darrow Mitsubishi is always fantastic! I went for an oil change this morning and they got me in prior to my scheduled appointment and they were finished very quick. Environmental is friendly and clean.

Went in with very low expectations thinking I eas going to buy a car off of their wholesale lot. Rigo went above and beyond and was able to get me financed for a car when everyone else had told me no. The customer service was outstanding Jason was super patient when we were going through the contract when I had questions. Will definitely be coming back when I am in the market for a newer car!!!