Excellent customer service

I own and rent out a building in Escondido. One 12x12 overhead door(40 years old) finally gave up so I contacted a prominent realtor building owner friend in North County and he recommended DSR in Vista to do the job. Apparently he always uses them because they are reasonable and reliable. I contacted their office in Vista and spoke with Samantha. She arranged for the installer to go out and check it out. I priced doors from 3 different companies and DSR was the most reasonable.1 day later the new door was installed and working perfectly.Thanks DSR.I highly recommend DSR if you are looking for repair or replacement in San Diego.

Maybe it is just this industry. Working with DSR and all local door places is frustrating. Bite the bullet and pay for the estimates. Youll save yourself time and hassel. I needed work done last month and DSR sent a guy out to get the details. Nice guy. He says Ill get the quote soon. It took almost three weeks and to times of me calling asking for status of the quote before they tell me what I am looking for is out of their scope. I had call 2x looking for status and once there receptionist said they werent taking on any new customers. Could she not see in their system they had a quote in the works?? I went with Vortex as I should have in the first place. Too few door companies out there.

Company said they would dispatch technician to give me an estimate today and now they say they wont be able to till next day. Not Professional at all, Had to immediately cancel them