Ive never had such an easy time of buying a car. The whole process was quick and painless. Mark Weiss was the most helpful salesperson. He listened to me and helped me get the vehicle that I wanted at the price I wanted to pay. A few days after the purchase, my check engine light came on. I called Mark, and he was just wonderful. I was able to get in for service right away, and everything was taken care of quickly and effectively. Nico in the Service department was awesome. He helped me feel at ease and I felt completely taken care of. I highly recommend Lexus of Tucson for all your auto needs.

Family owned operation since day one. Brand new building to accommodate all your Lexus needs in one place. The sales and service department are second to none and rest assured you will have a good experience.

The BEST car dealership experience Ive ever had. Was purchasing from out of state so everything had to be done virtually and it couldnt have been more personable. Fernando is an absolute professional. From zoom calls to overnighting documents, status updates, coordinating shipping – they were on top of (if not ahead of) all matters every step of the way. Im absolutely in love with my new used GX 460. So grateful. Drives like a dream. Highly recommend Lexus of Tucson on Speedway.

First time I actually enjoyed buying a car! Mark Weiss found me exactly what I wanted. Attentive and answered all my questions. Even completely set up my car/ bluetooth/ instructed my teenage son, etc., while I in and out signing paper work in less than 30 minutes. Fantastic customer service and best experience ever. I will never shop anywhere else. Highly recommend Mark and his team. You have yourself a customer for life! Thank yoy!!!!

Buyer beware of the service department. They will try to sell you parts and services that are not needed.My mother took her vehicle in to have the air conditioning checked. A/C was fine, but the service writer claimed that her battery had failed their test and was bad. Except that her battery was less than a year old and had just driven across the country two days previously. Even if the battery had been bad (it wasn’t), my mother told the service writer that she had purchased the battery from Advance Auto and it should still be under warranty (it was). Rather than be honest and direct her to an Advance Auto parts store, the employee claimed that the dealership would give her a “credit” for the battery and that she should just allow them to replace her battery with one from Lexus. The credit was a core charge, which would only apply to someone buying a new battery without an old battery to trade in.Do NOT trust this dealership’s service department.

Our entire experience was unparalleled from beginning to end! When I initially contacted dealership through their messaging system, I heard back from my salesman, Mark Weiss, for the first time & he was always good to get back with me on a timely basis through the entire process! Everyone at the dealership was extremely helpful and courteous and friendly. I cant thank Mark, Dave and Zane enough!!

Very professional. Not pushy. Customer service experience was exceptional.

I would like to give a shout out to the Lexus Service Department, in particular, Sean McKenzie, Service Consultant and Robert, Service Manager. My service experience was absolutely wonderful. I expressed some concerns I had to Robert, going into the appointment, who then conveyed them to Sean. All my concerns were quickly taken care of in a very courteous, professional and expeditious manner. The customer service these two gentlemen and every one else that took part in checking me in and checking me out was superb. Thank you so much!!!!

I cannot believe that this dealership is rated so highly. They are either the most dishonest or inept Lexus dealership that I have ever experienced. Took my car in for an oil change and checkup and they told me that I needed $5,930 of additional repairs. $1,260 was for tires and wheel alignment although I had between 5/32 and 6/32 of tread left on the tires. Timing cover gasket for $4,670. I took the car to another service center which indicated that there was no leak whatsoever in the timing cover gasket. They should be prosecuted for fraud. Obviously, I will not be returning with either of my RX350s. My review shows as a one-star rating only because I could not post with the stars left blank.

We sent an email to Lexus of Tucson to see if a truck they had on the lot was still available. I received an email from Mark, and we exchanged a few emails. We went to see the truck the next day and bought it. There was never any pressure to purchase the vehicle, and it was one of the best dealings we have had with a dealership. Mark will be the first person we reach out to if we need a vehicle again!! Thanks, again, Mark! It was a real pleasure doing business with you!!!

Big thank you to Camy for her excellent service. Appreciate your knowledge, integrity and prompt follow up. Very happy with our RX350 purchase!

I called him this morning Mark and he responded right away he has been really neat as far as answering my questions letting me know where the processes with her buy a vehicle from them or not I love the service it is excellent

I recently picked up my new Lexus from the brand new facility, Lexus of Tucson on Speedway. Besides the great staff, the building is amazing as well! It has everything you could ask for regarding luxury and comfort! The showroom and waiting area leaves nothing to chance with all the great amenities including refreshments, comfortable seating as well as a space for me to work on my laptop. Of course all the best cars are on display for a relaxing view. Ive purchased several cars from Todd Hollander at your facility and now the experience is even better! Both Todd and his General Sales Manager, Ken Demski, have always gone the extra mile for me! I appreciate the new state of the art facility and look forward to many more purchases from Lexus of Tucson.Thank you for such a wonderful and easy car buying experience time and time again!Regards,Eric Bush

The new building is simply awesome! Its modern, spacious and I love the customer amenities to ensure my experience is safe, comfortable and efficient. As a long time customer it is nice to see Lexus continuing to value the customer experience. This standard of excellence is seen from the showroom to their sales team. If youre looking, go in and ask for W.C. Hes great!

Todd Hollander was an excellent consultant! Incredibly happy with my RC 350.

What a great experience! From beginning to end just great customer service, all thanks to Todd Hollander.I’m from out of state and I purchased a vehicle from Lexus Speedway sight unseen. Todd was very helpful in getting me extra pictures and information about the car to help me make a decision. Never felt pressure to buy. Buying process was easy, even from out of state. He gave me the contact for a transport company, facilitated the pickup, and I had my car in one week!I drove the car, which had a minor wobble in the steering wheel. I contacted Todd and they sent me a check for getting it fixed at my local dealership!Todd made the experience great! He was available via text at all times (even on his days off) and was happy to assist until the very end. I would give more stars if I could! Thank you Todd!!!

These guys are great. Fair on the trade in and new financing was even better. The December to remember deals are the best. Go see Mr WC Morrison he will treat you with respect and professionalism!

Great service and fantastic no pressure buying experience. The staff wanted to make sure I found what I wanted, and did not attempt to up-sell in any way. Highly recommend working with Jeff if you can. Highly knowledgeable and made the whole experience fun and easy.

Salesman Fernando Rodriguez handled my recent purchase of a new Lexus in a very professional & amiable manner. He listened to our needs and helped us purchase the perfect vehicle with no pressure and a fair price.

I had the best experience at Lexus Speedway! Steve S. was such a pleasure to work with. I never felt pressured and my requests were granted. I was going for a test drive and ended up driving off in a new car. I highly recommend buying your new or used vehicle here! No one can beat the lifetime warranty on transmission, power-train, and engine that this business offers!

Camy was absolutely lovely and patient and with me. Would recommend her to anyone!

Nice landscaping done around there

I had such a great experience. Jeff made it stress free and put me at ease. I LOVE my car. I would recommend Lexus to everyone. Thanks Jeff

Any one looking to buy a car I highly recommend here, I also suggest to get Mark Weiss as your sales man! I bought a car 4 months ago, when I went to look at it the first time, he was very friendly, no pressure at all. Just the other day my battery gave out! I took it Lexus, and even though it was considered wear and tear and not covered by warranty, Mark felt I didnt have to pay since I had just got the car, and they switched it free of charge thanks to Mark!Great team Lexus keep up the good job!Id like to thank Mark for being the wonderful man that he is, and Niko the who switched the battery!thank you Lexus!!

Worst experience I have ever had at a dealership

Todd was extremely helpful. He made the process as easy as possible and inspired confidence. I’m very happy with the car I purchased.

Dominick is a wonderful addition to the Lexus Service Team. He is thoughtful, thorough and touched base with me through each step of my latest service.

A first class operation. They exceeded my expectations and was very glad we drove 2 1/2 hours to their store. Mark made us very comfortable and able to make it a win, win for both of us. I would highly recommend you give these guys can opportunity to earn your business. You wont be disappointed.Thanks again,Cline and Denise Davis

Really great sales staff here. I love this place for their salespeople as they are so knowledgeable and low key. No heavy pressure stuff, just great, helpful friendly staff. Joe and Todd even brought a car over from the other lot for me to look at. I trust them for all my Lexus needs...so should you.

They treat me great. Staff are professional and seem happy to help.Took my car in for warning indicators. They quickly found the problem and fixed it same day.My car was returned sparkling clean.If you own a Lexus, take your car there for service...just not on the day i do! 🙂

Nina is a great service representative. Fair prices and honest evaluations.

Todd was great, kept in touch, watched for car with our features, found one and dealed fairly. Thank you Todd and Royal Lexus

Camy is excellent to work with. Very professional, very knowledgeable and goes out of her way to ensure that the customer is happy with the purchase.

Mark Weiss was easy to work with. Everything was done electronically and over the phone, spent minimal amount of time at dealer which was great!

I recently sold my Lexus SC430 and purchased a Mercedes. What Im going to miss most is the excellent service I received at THIS location over the years and the absolute wonderful relationship I have built with Nina Redden in the service department. In terms of Lexus of Tucson on Speedway, I have felt that work recommended was needed and not excessive. The car detailing work was so impeccable that I starting using them frequently. And Nina Redden became my go to person. Professional and friendly, Ms. Redden seemed to have the right answer to meet my every need in a timely manner. She even helped get my seats reconditioned, which came out beautifully. She had a solution for every request I ever made. My husband and I have owned many high end vehicles and weve never experience this level of consistent superior customer service. Thank you Ms. Redden for years of superior customer service and if I were to buy another Lexus, I would absolutely go to Lexus of Tucson on SPEEDWAY.

As a small business women, I understand true customer service, I want tucson to know what incredible service Cameron Robinson has always given my hubby and I, we have been purchasing cars from her for years now, We never stress when we are in the need of a new car because we know where to go, straight to Cami!! I should have written this 20 years ago,!!

It has been a pleasure to work with W.C. Morrison the past 15 years. His patient efforts to work with us on our 5th Lexus purchase was greatly appreciated. We have always found everyone at the Lexus on Speedway to be very helpful, friendly, and courteous.

The staff were friendly, waiting room clean and comfortable but overall a frustrating experience. A 45 minute inspection turned into a 2 1/2 hour ordeal because no body could find my car. The only gal that coukd help me seemed to have forgotten all about me and was off doing something else. My time is as valuable as yours. Lexus, you fell flat today.

Mark Weiss, Internet Sales Manager, returned my call regarding a used RX 350 in their inventory. Mark was honest, clear, and offered none of the usual used car salesman rhetoric one fears receiving when working with a car dealer. I made an offer on the vehicle (the American way, right?), and Mark indicated my offer was fair & reasonable. He called me back soon afterwards. Long story short: we met half-way on the their asking price and my offer.Mark worked with me, completing the paperwork over the phone, taking a small credit card deposit to hold the car until the weekend, and scheduling an appointment the next Saturday for my wife and I to drive from Mesa to Tucson to finalize the transaction. Mark met us at the front door of the dealership, and within an hour, we had our new (used) RX 350. Keith in the F&I Department was also a pleasure to work with. All-in-all a great experience with the Sales Department. I will check with Mark / Lexus of Tucson for any future auto purchases, and look forward to several years of enjoyment of our new toy! Thanks, Mark & Keith!Lee & Amy FordMesa, AZ

I had an awesome time! Super friendly staff, I had Todd as my salesman and I told him what I wanted and needed. The guy made it happen! Proud first time owner of a Lexus.

Outstanding service and an awesome experience

Fabulous. Nina is an awesome service manager!!

Nico always greets you with a smile and can do attitude, thank you!! Really appreciate his genuine, kind and honest customer service. With all the construction in downtown Tucson, I have been experiencing too many incidents of nails in my tires. Nico has been understanding of my busy work schedule & limited time therefore gets the service done quickly even when its been super busy for the technicians! More reasons to love Lexus of Tucson!!

Mark is wonderful! I had a really bad experience with a Lexus dealership in MA, where I leased my last car. I was very up front with Mark about this, and he did everything he could to make the lease of my new RX350 quick and hassle free. He found all the incentives available without me asking, and was kind, patient and respectful throughout. I love my new car, and will definitely come back to visit Mark when its time for my next one!!!

Salesman Mark Weiss was awesome. Extremely professional and caring. Helped me get my Red 2018 Lexus RX350 fully loaded custom made exactly how I wanted and the service since has been exceptional. Thank you Mark Weiss and Lexus of Tucson. I love my new car!!

Love this dealership! Mark in sales and Niko in service are amazing! Dave was wonderful in explaining all the new car details for financing and answered all of our questions. Cameron, the tech guy, did an amazing job of explaining all the fine details of our new Lexus UX! Best Dealership inTucson! Keith, used car manager, was sociable and friendly as well as gave us a great offer for our used car. The best was the dozen roses after purchasing our car! Exceptional customer service and not pushing into a car you did not want. We always do busy with this great group!

Luxury dealership that treats you like youre important. No hard sell. No haggling. Very knowledgeable sales staff. Was a customer many years ago and have never been treated as well or better than at Lexus of Tucson- Speedway.

Very easy purchase - We worked with Christopher Andrews - what a nice and knowledgeable and helpful salesman - wonderful car (RX 350) Everyone was very nice and helpful and sincere about it. Great experience all around.Had our first service the other day - still very happy about this car and this dealership!

I’ve been servicing my Lexus here for almost a year now. People have tried to dissuade me from taking my off-warranty vehicle to the dealership, saying that they would be dishonest and expensive. Shawn McKenzie is my service advisor and he always takes good care of me and my car. They are always on time, courteous, and respectful. The work is done by certified technicians so it’s always done right. I recommend them very highly!

It pains me to give 1 star, but after our experience with Nina we will not go back here for our cars to be serviced again. After our car was in the shop from 12:30-4 she claimed that the shop couldn’t replicate the grinding noise that the brakes were making. When she asked the shop what they did to replicate it, the answer was,”I drove it for a long time.” We were there at the dealership for two hours looking at another car to buy, and no one let us know there was this problem? When I asked Nina what we could do to solve the problem of the grinding, sure she gave some answers but it was alarmingly clear how much she didn’t care. I told her I wanted to continue bringing my car to be repaired at Lexus, but if the issue was not resolved I would go somewhere else because to me, brakes=safety. She was smart for one second and got her manager to talk with us. The manager solved the problem and when good old Nina saw that our side was being handled the way it should have been originally, she changed demeanor.Previously we worked with Chris. I had an experience where I called in for an oil change and told him,”I need a loaner car because my husband and I work opposite shifts. I won’t be able to return the car for a full day, if that’s a problem, let’s reschedule.” He assured,”No problem at all! Return it a day later as soon as you can!” The next day at work after dropping the car off, I get an angry message asking where I was with the loaner. Then my husband receives a call,”Where is your wife? I needed that loaner back this afternoon.”The auto repair service has become extremely disappointing.*****UPDATE*****I just read the response from the owner, and yes, it is A LOT of sequences of events. I just took my car in for an oil change yesterday and also asked themabout some noises the car makes when I turn. Today upon getting it back, half a tank of gas is gone. Your mechanics are really crappy at their job and take the cars on “drives” for longer than necessary in order to avoid work. I’m treated sub-par because I don’t get $500 of service every oil change. I will NEVER be using the Lexus of Tucson speedway location again for service. Congratulations for always providing too little too late. I’ve spoken with several people at this location about it including managers and no one cares unless you pay for every recommendation they make and don’t question their mechanics.Their salesman are AMAZING and because of that, we’ve purchased two cars from this location. I hope the service department gets their act together soon because if they don’t, they will be personally responsible for destroying the reputation of some really trustworthy salesmen.

Excellent and fast service. I highly recommend Lexus service center

I bought a certified pre owned RX350 from Jerry. This was absolutely the best auto purchase experience I have ever had. I have had it in once for maintenance (with Richard) and the same great experience, plus they sent me out with a brand new loaner. I love my car (I have had BMWs for many years) but I almost feel like I would keep buying Lexus just for the sales and service experience this place offers. Keep it up guys...

Service was great and friendly—we were driving through Tucson and had been having trouble with our cruise control—they got us in when we got there and had our cruise fixed within 2hours. Nice lounge area with snacks and a shuttle service took us to lunch while we waited. Thank you, Lexus Tucson!

My 2008 RX350 is the third Lexus I have purchased from Lexus of Tucson on Speedway. I ran my ES for 7 years and the GS for ten years. I have been very satisfied with the Lexus brand quality. The dealership service has been outstanding. Shawn McKenzie has been my service advisor over the years. He is extremely helpful and knowledgeable. Loaners are always available. My Lexus is always ready on time and washed. The new remodeled waiting room is very comfortable.Morton Zimmerman

Nikko is wonderful. Love this Lexus dealership!!

This is the first time that I’ve been to the Mercedes-Benz dealership of Tucson and I had a wonderful experience. The folks at the front desk were so courteous and professional……As I arrived another gentleman that works there opened the door for me. They had fruits, goodies and all kinds of drinks available for their customers. Mr David Layton was outstanding…he was so professional and so patience and explained everything for me. I was given a car while they worked on my vehicle, I received a message later that evening requesting my approval to proceed with a price breakdown of what needed to be completed, you simply approved or denied the service online…… Easy as pie. When I picked up my vehicle, not only did they fix my car, they washed the outside and inside of the vehicle…no charge.Overall this was a very positive experience….Last I would like to thank you Mercedes.....I appreciate the “Quality Customer Service”

W.C. Morrison sold me my very first Lexus back in the day and last week I went by to see if he could help me out of my problem child (the 09 XF). Needless to say, he and his son (Lamont Morrison @ Jaguar) were instrumental in helping me out of my problem child and into a super reliable Subaru and my favorite color, too.I was treated with patience, kindness, understanding, genuineness, luxurious lounge food (fancy coffee, tea, hot chocolate, juice, cookies, pastries, etc.) and at the end of the buying process, I was given the most beautiful dozen red roses embraced with babys breath. Super fancy!

From day one of my purchase experience, I have been very impressed with the entire Staff at Lexus. The staff is very attentive, expedient and everyone takes the time necessary to listen intently to your concerns and requests. That Lexus of Tucson will provide a courtesy car on the spot is very impressive because it reduces the stress of trying to find transportation while your vehicle is being attended to.

This is the second Lexus we have bought in Tucson from Mark Weiss. He has always treated us with respect and promptness. We have owned five Lexus cars and we have always found them to be extremely reliable plus the most comfortable ride there is.

Just purchased a preowned Lexus with the expert help of W. C. Morrison. I am blown away with the all around quality of the experience at this dealership. W.C. went above and beyond to ensure my comfort throughout the entire experience. I love my new car, thank you everyone!

I bought a vehicle here a couple months ago and overall I had an incredible experience here. Mike and Rick took care of everything. Within a week they had a car at their other location delivered and ready for a test drive. They even let me take the car home for a couple nights to let my fiance see it before we committed.

If I could give 6 stars I would. Mark Weiss was the greatest, a real pleasure to do business with. Best car buying experience ever!!

Superior service as expected from Lexus. Top marks in service quality, friendliness and professionalism.

Been there 2 times already car shopping. Christopher is very knowledgeable, patient, and very attentive to us without being a pushy salesman type. We havent decided which vehicle we are getting yet but if we decide on the Lexus then this is where we are buying.

Jeff Steiner, Service adviser, is excellent. He treats his clients like friends. I feel that he gives me knowledgeable,honest guidance and feedback when recommending service; he truly provides above and beyond the expected.

The best deal ever! No pressure, No problem and they even delivered our car to our front door.

I am writing this review to share my experiences with Lexus of Tucson on speedway and staff I first met my sales person two years prior to actually making the purchase JC Morrison is very knowledgeable and patient he help me decide on the correct model the RX350 F sport which he had to bring in from another store out of Phoenix the vehicle was everything Mr Morrison said it would be and more this vehicle is so well-built with safety features the insurance rate is astoundingly low during the year and eight months that I have had this vehicle I have met some amazing staff members Nina - Service writer Bob - Service foreman The valets and Robert the service manager each and every time that I’ve interacted with the above staff members they have always been extremely pleasant thoughtful and have never had a bad day to my knowledge always greeted me with respect and concern with my issues Nina has always got me in quickly and provided me with a great loaner car while my vehicle was being serviced the F sport has an amazing Lexmark high-end Powerful audio system which I enjoy to the fullest as a result of the amazing power it produce I have had issues with vibrating noise that the system creates through the vehicle Lexus dealership has been working diligently to correct these issues Bob The Service foreman has not stop trying to correct these issues I have rated Lexus five stars because I have the utmost most confidence that they will solve this one issue everything else about the vehicle is amazing I have always received great care and personal service thank you Lexus and staff

Mark Weiss, went above and beyond and was extremely helpful for my successful purchase of a car that I abaolutely love.Thank you very much, Mark. We will definitely be in touch, and you and Royal Lexus on Speedway will be my first call for all future car purchases.

It was great working with Mark Weiss, Ken Demski, Dave Quick and Cameron Fernandez when getting my first Lexus: an IS 300 F Sport!!! I actually enjoyed the process of this car purchase.

Review updateThe Lexus brand and Automobiles are amazing Mr. Robert Finney service manager and his staff at Lexus on Speedway has gone far beyond any other auto company would have to solve my issue with noise generated by the powerful Lexmark audio system Great job guys Thank you I will remain with Lexus in to the future

My driver side mirror had a cracked casing. I called Lexus and spoke w service and was told the entire mirror has to be replaced as it was not possible to buy the case. Cost about $1000. I lived w the cracked case and spoke w Lexus several times.A month ago I called dent busters and shared my story as I asked how much would this mirror replacement cost. He said let me call you back. Within a few minutes he called back and yes you could just buy the shell. $100. Trust is important as most consumers have to count on the dealerships to be somewhat transparent and honest. HardTo believe Lexus had no idea the shell or case could be purchased.

The sales person was rude because I didnt like the car I test drove. Immediately told me that he didnt have ANY other car that was larger that I could look at. He literally walked away and ignored me and my girlfriend. we later bought a much nicer car from Jays auto up the street.

Fernando in sales very god customer service! Got back to me on a car on another lot in less thank 10 mins!!

They were fast and they provided me a loaner vehicle while mine is being looked at and fixed...

Purchased 3 cars from them b/c the people are as great as the cars. Service department is even better. Love Sean Makenzie

Amazing staff. Made experience seamless.

Only A Couple Hour Till Work With A Dead Battery, Luckily I Found Shawn McKenzie.He Had Me In & Out Of the Dealership Within 30minsBrand New Battery, Without A Cent Coming From My Wallet, Will Gladly Go To This Dealership Again For Purchases, Staff Were Plenty Friendly & Full Of Smiles5/5 stars from Me

They appreciate your business. Always feel welcome!

Fantastic dealership! Very professional! Cant say enough positive things about this place and the personnel!

Friendly quick service.

We were looking for a pre-owned car where we live in norther AZ and couldnt quite find the right deal locally. While browsing the internet I came across the model we were looking for at an attractive price down at Lexus of Tucson. Although its more than 200 miles away we made the drive. Were glad we did it. The car is exactly what we want and the sales experience was excellent. The staff wasnt at all pushy and all our questions were answered. I can recommend this dealership to friends, without hesitation.

First rate customer service!

Always First Class service!

Didnt give a thorough breakdown of my vehicles needed repairs before I left.

They will bend over backwards to make sure all your needs are met! Best dealership in Tucson!

Wonderful people. Great service attentive.

The purchase experience was pleasant and easy.When I approach my Lexus IS250 in the parking lot, Im proud of how it looks and that I am its owner.Eric McGraw was the Service Advisor for my Lexus service yesterday. Eric is remarkable....friendly, helpful, and and great source of information about my car and about the dealership. Thank you, Eric.Bob Shaff, Tucson, AZ

Will definitely be back. Great people

Now have my second Lexus RX. I ❤️ my Rxs. Went from a Matador Red one to the Satin Cashmere Metallic w/light bamboo interior. Beautiful, sexy car! I ❤️ the people I deal with - Iman Makki, Cameron Robinson and Chris Fischer! Matt & Keith, as well! Super super people! Really everyone is very nice. And the Lexus vehicles - yummy! 😎

If you need a sales representative, I would recommend you ask for Rick Lind. Most knowledgable, pleasant, courteous, considerate sales person I have ever come across.

I had a noise in the left rear wheel area and took my Lexus to Lexus on Speedway for service. The service manager got behind the wheel, drove 150 feet, and instantly recognized the problem as being the left rear shock absorber. I left the car, was given a loaner, and received a call an hour later: there was, in fact, a manufacturing defect in the left rear shock absorber.The car was out of warranty, but Id actually complained about the same noise a year ago. Lexus on Speedway had checked my car then and hadnt been able to find anything. They now knew that the shock absorber was faulty last year. As a result, they told me that they would replace it under the now-expired warranty, since it should have been replaced while under warranty.I am impressed at their honesty, their attentiveness to the customer, and their desire to make things right--for a repair that would have cost $1,557.I love that dealership!

Our experience was delightful, excellent customer service, wonderful lounge to wait in, service on car done well and on time, looking forward to returning for future needs as it was such a pleasant experience.

Tried to get me to do a service that was not necessary at the time.

I took my car for scheduled maintenance. Whoever was the service technician that serviced my car did not put a protective covering on the mat which is nothing but paper other Lexus dealerships use. The end result was that my mat was dirty with what look like a combination of mud and oil.

They are always so great.

We had an excellent experience here. They had great service and were very friendly.

I went in without an appointment on a monday morning to see Dave Loper of Hummerand ask if he could see why my back window is not rolling back up.He later came back and informed me that the belt snaped and would need to replace the whole rotor along with a leak in the water pump and steering box is leaking fluid too.I trust Daves experience and long time friend at Royal that the money is no problem thanks for checking the engine.Dave Thanks for all you do you really know how to take care of the customers and my wallet...Just kidding take care keep up the good work :D

Great service! Cant say enough good about this dealer and its staff!

We have been buying Lexus automobiles from Lexus of Tucson since 2004. We have been so smitten by our experiences with their Service Department that we have never considered changing to another brand of car! From pastries in the waiting room to free loaners and a wash every time the car comes in for service, we are completely spoiled.Carol Parker

Camy did it again! 3rd SUV in deep Claret this time.