I had a great experience at the store. The salesperson was very helpful. Most importantly, I took home a bike that my daughter loves. She is excited to ride, and I am just trying to keep up! We had tried out a cheaper department store bike first - it was really heavy and impossible for her to shift the gears. This Trek bike is light, fast, and easy for her to use - definitely worth it!

I had nothing but great experiences will the Techs, very experienced and knowledgeable. I felt very comfortable putting my life in their hands. Ownership made poor choices to retain my loyalty.Purchased a DS about 5 years ago. Before my purchase I had little experience in cycling. Shortly after purchase I returned it for an adjustment, chain rub and lag in shifting. I was told that it was adjusted the best it could be and that I did not need all 27 gears. I put less that a thousand miles a year on my DS, I need all 27 gears. A few years in I became pretty good at making minor adjustments but would take it in for major adjustments. On my 4th year I took it a little to far and had to take it in to get the cables readjusted. That is when I found out the rear and front derailleur and cranks were miss match. I paid retail price for the bike, but got hosed. Ownership did not want to make it right, so I just kept making continuous minor adjustments. I will be replacing derailleur and cranks this year. I will not be using Trek. The wife is looking to pick up Mountain Biking as a hobby, possibly lifestyle. We will be avoiding Trek of Tucson.

Awesome Trek and bike shop! Knowledgeable about their products, friendly atmosphere. Sales personnel not pushy.

Great shop, knowledgeable & friendly staff that pays attention to details. Took for a tune up prior to a race and the bike has never raced so smooth! 10/10 would recommend.

I have only ridden my new E-bike a few times and it needed some work after a near miss accident. The guys at Trek were so wonderful! They fixed my bike and also fixed other things that it needed. Now it is fun to ride again!

I am a novice cyclist who greatly appreciated the help I received in my bicycle selection. Made me feel very comfortable. I would highly recommend them to friends and family.

Came in with a flat. Ben gave very clear advice as to what I needed, talked me through every step of fixing it to explain it to me, and gave me lots of tips about biking in Tucson. Hes very passionate as well. Great store, great employees.

This morning I had to make an emergency pit stop here at Trek. The tire on my burley nomad trailer picked up some goatheads and went flat. Borak the general manager really listened to my problem and went out of his way to get me and my bike and trailer back on the road again. The entire staff were extremely friendly and took the time to engage me on my travels across country. I felt very welcome by the staff and from hence forth I will use Trek bicycles as my go to bike shop. Thank you Borak and entire staff.

I have very little knowledge of bicycles (other than I know they are a blast to ride). I walked in to Trek Bike Shop with a beat up old bike that had been in my garage unused for about a decade. The staff were friendly, welcoming, helpful and knowledgeable, and in one day got my bike back in working condition. They also fixed the brakes on my son’s bike. I highly recommend this shop.

I love my Trek bikes (Slash 8, Stache 7 and Domane 6), and will be using this store for all my repair needs moving forward. I spoke with Gene at the Ft. Lowell store, who was professional and incredibly helpful in getting me back on the road after an accident. Thank you!

The service dept was very knowledgeable and friendly. They spent time with me to understand what I wanted and addressed all of my concerns. I received my bike back within a few days and the issues we discussed were fixed and the suspension was sorted out. My bike felt like new, thanks to the service techs.

Was on a trip far from home and my Di2 battery died. Died as in broke. Called the store and Ben said they could probably help me that day! Got there about 45 minutes before close and they were nice enough to swap me a battery from their stock (my battery was warrantied). Saved the rest of my trip from being a single speed occasion. Ben was super helpful and nice and our experience was great. Thanks again!

Expensive. Slow. After examining my bike it was worse off that when I came in.

I had great service and the guy who fixed my bike is a stand up guy

Gene was very helpful in helping me pick out some new road shoes and enjoyed sharing stories of our rides. The cherry on top was the coincidence that we both own the exact same model Powerfly 7 E-bike.

Its obvious the technicians at Trek Bicycle know what theyre doing. After checking out my bike, they fixed it and it runs like new.

Every one on the staff is welcoming, and helpful. Friendly and truly love biking. From ordering the bike over the phone from Wi, to trying it out, to having it serviced this is a great bike store.The staff knows bikes and loves biking and want to share their enthusiasm for the sport. I am a 69 year old lady and have now put 690 miles on my ebike and I love it. This is a fun place to shop. And the Trek Verve 2+ is a great bike, I can keep up with my husband and ride places I never could have before, has opened up my world. Taking it back to Wi for the summer to tackle the hills. Great product, great service but most of all great people work at the Trek Store on Ft. Lowell Rd, Tucson, AZ

The staff was friendly and courteous. The price for the service was reasonable. And our TREK CrossRip+ was repaired properly.

Went in looking to buy a nice full suspension bike. All they had were road bikes and hard tails for the geezer population here. When I said I wanted larger travel bike for Lemon an associate acted like I knew nothing and said I didnt need one for Lemon. He then tried to tell me I needed a cross country bike. Obviously hes never riden Lemon because its pretty chunky. Ill be going somewhere else to buy a bike.

Products are a good value. Really like the bicycle mechanic Lucas.

I really appreciate the repair shop! Very helpful and friendly service. Replacement parts cost about the same or lower than on ebay too.

Recipient of the Trek 8700 bicycle was very impressed with the care and packaging of the bicycle by Trek bicycle Tucson

I highly recommend them for bikes, bike accessories, and maintenance. They are the best all around shop in Tucson for bike sales and service!

John was very knowledgeable in the trek bike that I chose, he was helpful in all my questions. I am happy to say I will be riding my gravel bike in a few days!!! Thank you Trek Bicycle.

In 2012 I moved near the River Path and decided to take up cycling. Trek has been on my side for the last 9 years. Any problem I have is solved by Trek and I wouldnt go anywhere else.

Overall a really good experience with this store. Everyone was helpful and gave many tips and tricks for MTB riding and maintenance.

Awesome!! Walked in with a flat half an hour before they close and they were super welcoming and helpful - fixed it right up! Thank you so much.

The staff was very friendly and knowledgeable about the repair work I needed

I bought my Trek 1.5 back in 2011 and it has been a great bike. The recent maintenance you guys performed have made so it rides like I bought it yesterday. Super happy with the quality of the work and the speed at which ya’ll got it done even with as busy as ya’ll are. Thanks a million!!!!

Great staff!

Friendly and Efficient service department.

The guys in the shop were very helpful. I wish they would have had more bikes but that is COVID for you.

Awesome place and peopleThey absolutely know bikes and they put mine back together like prosThank you

Very courteous and helpful, they were able to correct my bent detailer hanger without replacing parts and they gave my bike a complimentary inspection. I have full confidence in their associates to provide valuable feedback without trying to sell me anything I dont need or didnt ask for. Plus they sent me home with some excellent biking maps of Tucson. Ill be using them for all my cycling needs as long as Im living nearby.

The staff was extremely friendly and knowledgeable! 10/10 will go back for my bike services!

Great store, very clean, awesome staff! They were a great help in getting my son his first bike and made sure he was comfortable with the bike. We bought a Marlin 5 and could not be happier.

I’m shopping for a bike and stopped at Trek Tucson. Gary was extremely knowledgeable and helpful with bike selection and adjustment.

Very helpful staff

Very knowledgeable technicians and salespeople. Great customer service.

Very quick and helpful service. Love the new bike! I will be continuing my buisness with them.

Me and my daughter went to trek bicycle on Campbell and Fort Lowell after seeing their ad on the Internet about being open for and allowing indoor shopping. But when we arrived not only did the gentleman lie to us and tell us there was no indoor shopping available after walking out with a couple of customers he proceeded to put his hand in my face before even saying to me that they werent allowing indoor shopping I found that rude and a reprehensible and very unprofessional. That is why I chose to take my business elsewhere

Great buying experience. Had some order confusion they helped me resolve immediately the same day. Would go back again for my next tune up, or bike purchase. Thanks everyone!

In Tucson mountain biking and escaping the Canadian winter. Took my bike into get fixed at Trek Tucson -- 1x derailleur was playing up. Dee in the shop got on it right away and was quick to assess and fix it. He replaced the cable. Could not have asked for better service. Great mechanics instincts. Quality work. He is a real asset to the store!

I must have been there on a bad day. My service was horrible I showed up at 2:30 and all the windows and doors were closed with the security covers down. The sign said they were closed until 3 and they were doing cleaning and disinfecting the store. So I waited for the store to open. When they opened the store I walked up to go in and one of the employees jumped out and stopped me from going in and said “what do you need” I asked him if he could repair a wheel he said “let me look at it” I got the wheel from the back of my truck he didn’t even take it from to look at and said that he couldn’t fix it. I asked can you order me a new wheel and he proceeded to count the sprocket to see how many points he stoped a then started to count again. Then he asked me for my information and said he would check if he could get the wheel. All of this standing in the heat. He also told me to try Ajo Bike Shop. I left and still waiting for a call back!!!!

Very professional and friendly staff.

Excellent, friendly, fair service. It was a pleasure to be treated so nicely for a small tire fix. Highly recommend this store!!

Excellent customer service and proper social distancing protocols. Youve made me a customer for life.

Everyone was so helpful, returned phone calls right away, got me what I needed. Awesome to have women working on staff. Nice to have a shop I can rely on for knowledge and assistance.

Customer service is beyond spectacular at Trek! Just wow!!! So incredibly helpful for just a couple of flat tires. They worked us in quickly and the price was very reasonable. Definitely recommend!!

I guess they must not have seen us pull up in the brand new Lincoln because they took one look at our work clothes and decided we didnt have enough money to be able to come into the store. Then they proceeded to let us know that they didnt have any base model bicycles in stock assuming that we would only have the money for base model bicycle if anything. Ill take my money somewhere else.

EVERY single time I walk through the doors, I am treated like a million dollar guest. I swear, these people act like you are the best thing since sliced bread and it is AWESOME. Outstanding customer service. I am a beginner rider, so they took their time and really kind of taught me how to use my bike, repairs, change tubes, the works!I cant sing their praises enough. OUT FRIGGING STANDING! 5 stars all the way!Also they dont try to up sell you. They put you in the bike that you need and all that did was give me room to buy all the accessories that I needed. If you are unsure, just walk in the doors, you will leave happy I promise.(Ft Lowell location)Thanks TREK employees!Karl S.

Great staff and bend-over-backwards service!!! Highly recommend supporting them👍

Gene went out of his way to be friendly and helpful. I appreciated the in depth knowledge of both bikes and good, local biking routes.

Worked with Brendon and felt immediately supported, as a newer rider he took the time to walk me through recommendations. Really enjoying the bike and gear so far!

Great team at trek, customer service was on point, got help with everything that was need to start my ride, just got the Marlin 5, was sized up with the frame and saddle that was just right for me plus got a great discount on all the accessories that were needed to start my ride water cage, both front and back light, a great helmet and some killer gloves too save my hands on a hard right for safety and look great too, I acknowledged this this the place to start your ride from novice to expert.I recommend this to be the place to go to start your ride.thank you to the Trek team.

I cant say that this bicycle is bad, but I felt that I gotten taken by a shop concerned more with profit than customer service. I originally came in with a flat tire on my wifes bike...it needed a new tube and had to pay $5.00 labor and $9. for the tube. I then purchased a rear rack with what I thought were twin side baskets - it had only one basket when I came to pick up the bicycle. Rack and basket were at full retail with a $25.00 labor charge. Spent $113.00 total on a $299.00 bicycle. I called my old bicycle shop up in Glendale and discovered that for the same products and service I would have been out the door for less than $65.00. There seemed to be a lot of people working at Trek doing very little...the owner/manger gave me the impressed that his job was convincing everyone he was the boss! I guess Trek has to make a huge profit on each first time customer because I suspect all those people milling about doing very little need paychecks. I suspect very few people return for a repeat hosing. You might want to shop before you stop at Trek.

Trek rocks. Thank you so much for going out of your way to help my brother get the parts that he needed to get my daughters bike safe to ride with her training wheels. I appreciate that you took the time to get the part in for Christmas. Your customer service went above and beyond. You helped make a little girls Christmas morning.Laura Aranda-Thompson

Great Service and Fair Price for bicycle repair.

Great customer service.The bicycles are a little pricey for my wallet but I already have one so a top notch place.

Great Staff, super friendly, helpful and they dont feel salesy

Brendan, who helped give my bike a complete makeover, was helpful, supportive and so knowledgeable.

I recently went to the Trek shop on Ft. Lowell to browse the new store and get a battery for my speedometer. The shop is awesome, a nice variety of clothing, bikes and equipment, and the staff was very friendly and helpful. They even replaced my battery and told me how to reset it at home when I connected it back to my bike. I also grabbed a pair of new shorts for my husband which didnt cost an arm and a leg.They have some new staff members who have returned - James who is very knowledgable about all kinds of things and has fitted me for a bike in the past. I will be back for sure many more times, this place is terrific.

Decided a couple months ago that I wanted to start cycling again after not having done it since I was a teen.Shopped around all over Tucson and met many nice bike shop staff at various store but eventually, after a couple visits to Trek Bicycles of Tucson, we (the lady and I) decided that between the great staff and the killer bikes at Trek, it was the shop for us.When all was said and done we walked out of the store with 2 new bikes, helmets and lights, and the staff at Trek went above and beyond to make sure we got what we needed at a really great price. Definitely going back for future biking needs!

This group has always been very courteous and knowledgeable . They took my bike on the spot to help me index and get bike right in time for me to still stay on track with my bike training and not miss a beat. Professional and friendly service

Great service by knowledgeable staff. Got my bike tune-up and modifications finished two days earlier than expected. Whats not to like about these guys!!

Always easy to deal with. Technicians are top notch.

Super nice folks. Very helpful.

Wanted a specific Trek mountain bike; saw they had it in stock online so I went in to buy it after doing a little research on all of their models in case I wanted to make a last minute upgrade. I asked the sales employee for assistance but it was quickly obvious that I knew more about his products than he did. Overall, not a knowledgeable sales staff in my experience. I bought my previous Trek road bike at a LBS in Maryland; amazing customer service with lifetime (minor) adjustments (not full-on tune-ups) to cover things like brake pad wear, cable stretch, etc. This LBS, nothing of the sort. Not even once the cables stretch a little after the first hundred or so miles on the bike. I was disappointed that I could spend over $3000 on a MTB and not receive even one complimentary follow-on adjustment during the break-in period. Thats just poor business practice IMO.*addendum*The manager of the store gave me a call the next day based on my review to apologize for a misunderstanding of their policies regarding minor adjustments on their bikes. He was very nice when he told me that hed ensure the staff fully articulated their customer service to the customers. He also informed me that my first adjustment was not something theyd charge me for and that minor tweaks here are there arent an issue if I popped in while I was in the neighborhood. I like that they follow up on reviews and appreciate them reaching out to me; good customer service. I dont expect free tune-ups but as I said in my first post, the break-in period should be covered by any LBS. I will take them up on their service offer once the bike needs its first tweak and welcome the opportunity to shop there.

The staff at this Trek store go above and beyond to help the customer. They wont try and sell you something you dont need, and they have great attention to detail when it comes to bike repair. Top notch service.

They went over and beyond to help me with my bike rack. No pressure atmosphere and very pleasant to work with.

Very nice and professional stuff. Reasonable pricing and a quick service. Will return for sure!

I help run Tucson Bike Rentals and we buy all of our Trek bikes through this dealership as well as have them perform extensive servicing of all of our bikes. Trek Tucson has highly qualified mechanics who really know what they are doing. Trek Tucson is our go to shop.

I highly recommend this Trek store.I brought them a couple of 700c x 23 tires (Vittoria Rubino Pro Endurance G+) to mount on a set of trek matrix wheels that were extremely difficult (I spent hours).One of the gentlemen there, Dee, politely wrangled the stubborn tires on the wheels in about 1.5 minutes each. My friend and I were astounded how professional he was and how fast he got them mounted.He even charged me a lower price than quoted on the phone (found out it was due to me removing the tires and testing the tubes before installation.)Top it all off with a complimentary presta valve cover (that I happened to be missing from one of the tubes), and you have a winning experience from certainly one of the best bike shops around.Trek has some of the best customer service around; Dee, at this Fort Lowell location, did not disappoint.Awesome, flawless experience.Thanks!

Honestly a great place to go for anything bikes. Absolutely loved the service I got there.

Great job on thinking outside the box!!

Had some minor fixing up on my bike done. Bell installed for free. Thought the kickstand needed to be tightened, but was told I needed a new kickstand. Not terrible, $5 labor for a $10 kickstand just seemed a bit strange. Mechanic also said the tires spokes were misaligned. Overall, the bike did need a tune-up, the staff seemed fair and the bike was repaired quickly. Would return.

Got my bike fixed and had great service from the start to finish. Worth every penny.

A great bicycle shop with experience and expertise.

CUSTOMER SATISFACTION MAY VARYIf I could give this store less than 1 star Iwould.I just moved to Tucson 9 days ago and this is the closest bike shop to me.Prior to moving here my bmx bike was stolen. I had just gotten it back 7 days before i moved to Tucson.Obviously the thief rode my bike hard and beat up parts so i had to take it in to be serviced because he stole my tools as well.Upon taking my bike to Trek i met DEE.Who was very helpful and friendly and assured me that they would true my rims and do a standard tire adjustment i was qouted 25$ out the door and a same day service.I was literally told youll have your bike BACK today. Which is what i wanted because it was just stolen and i have ptsd over it being taken again.Between dropping it off and the end off thier day i had called 3 times and was reassured they were getring to my bike and it would be done.Well come 455. No call. So i called them and left a message.Saturday i had to work. I called 3 times and left a voicemail threating to involve the police department. Again no calls.I wouldve gone in but i was at work.Sunday they are closed and they still have my bike and havent returned a call.My theory is that on monday they are going to charge me a vast amount of cash for work i couldve done in an hour .It makes aense aa to why when i pulled my wallete out to pay for the ticket dee gave me she said oh ots ok you can pay when you pick your bike up.What they do is they judge the value of your bike. Tack on extra unneded service amd tell you well its only 135$ but your bikes worth 900. So if you dont pay for the work we did were keeping your bike.Thats the kind of store theese people are running. And ill be sure to update monday on what theu think thier going to charge me.The police have already told me this is a civil matter.UPDATE: i was charged 50$ for trueing both rims . when i picked up my bike they had to add air to my tires because they were flat.Both tires were full when dropped off and rideable.They popped my inner tube amnd put it back into the tire. And then inflated it infront of me before i left . it was flat later that afternoon. They also lost my front tires metal valve stem cap.This is by far the worst bike shop i have ever been too.UPDATE 2:I called the store back to complain about my flat tire and was givin the usual we didnt do that run around and ended up becoming so frustrated with thier terrible customer service i had to yell expoitives at the store manager amd hang up.I then called second store location and was given a call back by the general manager.After hearing my concerns and stating that basically they hold no blame for the flat tire but did admit to general employee incompetence on not returning left messages or calling cutomers to confirm bike pick ups,The manager asked what he could do to make it right. He even offered to fix the tube if they did indeed pop it but would have to look into it because he did not think a trek employee popped it.I basically had to request a full refund onto my card because i didnt trust them to work on my bike again.And even though they made it right in the end by offering a full refund. I feel if i hadnt pushed for one that i wouldnt have been offered one.Still wont be going to treks for my bike needs.

They are extremely responsive. We were driving thru Tuscon and needed a drailer replaced. They knew we had a time crunch and fixed the bike within 15 minutes at a lower than expected cost. Absolutely great service.

I bought a bike at Trek Tucson on Fort Lowell 2.5 years ago. The bike has been great, but the service I have received since has been even better! They are extremely accommodating, knowledgable, and nice even if the help I need is simple - like putting new batteries in my computer sensor. Thanks Trek Tucson!

The service was great! Repair was done in a timely manner, all the staff were friendly but Billie did a fantastic job working on my bike! Thank you!

I’ve wasted so much money here. Countless wheel tru’s that don’t last a week and tunes ups that never fixed my shifting problems. My last time in I was explaining a weird intermittent metal clang noise coming from my bike. They gave me a run down of potential culprits, crank, chain may be too tight. Bla bla bla. Then he blamed the BB30 bottom bracket. Said they’d take care of it, “put some loctite on it.” $44 dollars later the metal clang noise continued. Went online and researched, turns out my seat was clamped Down too tight. My weight shifting slightly front and back on the seat was causing the noise. Loosened the bolts and viola. No more noise. What gets me is they charged me, refused to give me a refund and they really had no idea what was causing it, and, AND they didn’t fix it. $44 down the drain. Haven’t been back since and I don’t plan on it.

Great store! Exceptional customer service! Brendon was super friendly. He patiently helped me I try out different models over several visits to the store, including some which he took the pains to fetch from the other store over in Oro Valley. In the end, I was very pleased to make an educated choice. Heres the best part of my experience with the store though. The bike I chose was not in stock and we had to preorder. It turned out that a color other than the color that I wanted was becoming available way sooner. So, I decided to switch my choice of color just to have the bike delivered earlier even though I really liked the other color. The bike arrives, Brendon calls me up that the bike is ready for pick up, I go to the store, and BAM, I find there the color I had originally ordered!! Lucky me, apparently somehow one piece in that color became available. But still I salute Brendon for remembering how much I really liked that color and to have quickly grabbed that piece as soon as he came to know of its unexpected availability at the warehouse. I cant think of better customer service and satisfaction that this. Really happy I bought my bike here.

The Staff members are Always Very Friendly and Helpful! Great place for anything to do with bicycles!!!

Staff is friendly and helpful!

Awesome people to work with especially Brandon. For service and a purchase of a new bike...it will always be TREK!

Dropped off bike at Oro Valley location for tune-up on Tuesday and told them I wouldnt be able to pick it up until Saturday. The guy writes Friday on the ticket to make sure it will be ready. I go at noon today (Saturday) to pick it up and the frame is on the rack and completely stripped of parts. The guy tells me the parts are still being cleaned and he hopes it will be ready today. This is what I get for my $150? They cant tune-up a bike in 4 days? Terrible service.

Traveling on a year long mtb road trip. My Trek Farley EX8 needed warranty repairs for the 6th time in 7 months. I had a month in AZ for them to get the parts and repair it before moving on. They supposedly couldnt get Trek to send them the correct parts 3 separate times. After a month of waiting I have picked up my bike and am hoping there is a reputable shop in SoCal that can help me. Uuuugh.Edit- I was contacted by Trek. They indicated that fault was theirs and not Trek Tucson. In review, service at the shop was good considering they had no control over the parts being sent to them. Trek has assured me that the coding in their distribution system has been corrected as well. Thanks Trek....and thanks Dee for putting up with me for a month.

I love my bike and the assistance and guidance I received was outstanding. When it’s time for my son to get an upgrade I will be coming back

Dee and all the rest of the crew are the best, that is why we keep coming back with them, 4th Trek bicycle we get there.

Great bike shop. Brenden (Manager) does an excellent job on sales, support and service. 10/10

The Trek stores have high quality products, good selection and excellent service.

Professional counter service and quality repairs.

Went in to get some baskets for the back of my bike. Sold me a rack for $40 and two baskets for $25 each. They even let me hang around and use their tools to install it. Then, I bought a kickstand, and they installed it for free. While he was installing it, he noticed some of my cables were badly frayed, and capped them for free as well! Simply wonderful experience.

Friendly staff, very helpful

EVERY single time I walk through the Broadway Bicycles doors, I am treated like a a bike thief or an armed robber straight outa Breaking Bad. I swear, them people act like you are the worst thing since moldy bread.So I found the Trek Store also has Treks but up the wazoo (unlike BB) and outstanding customer service. I am a veteran rider, so Ill take my time and really spend some bucks at the Trek Store, BB finally taught me how to be more discriminating about who I give my HARD-EARNED (not stolen) money too!I cant sing their praises enough El Trek Store: we dont need no stinkin Broadway Bicycles, LOL. Ditto on the OUT FRIGGING STANDING! 5 stars all the way!Thanks TREK employees!No mas broadway bikes paranoids.Ex Broadway Bicycles Cuss

Very helpful staff, tube i bought started leaking and they replaced it for free. Pretty sure it was my fault it was leaking (thorns in tire i found later) but they still replaced it.

Great product and customer service throughout the buying process.

Great service and great lights.