Took my 2011 Terrain in for a warning light that was for a bad rear wheel sensor. It took about an hour and 45 minutes to replace. Great service and very helpful people and a great waiting area with bottled water and phone charging stations. The repair cost was reasonable.

Nick Rose always takes care of me. never feeling pressured about what he recommends as far as maintenance. He is a pleasure to work with.

I drove 35 mins to come to this dealership for service, since the two near my house were terrible!! It did take longer than expected here and when I checked in I was ushered inside and no one asked me anything when I had some issues with my car that I wanted them to double check that wasn’t part of my routine oil change/service. I had to check in with them a few times as far as status on my vehicle. But overall the experience was good, the waiting area clean and my son loved the fresh popcorn. The staff was courteous and I would definitely come back. It was also easy to schedule an appointment which I appreciate.

I came in with a dead battery. Car is under warranty so battery was replaced at one charge. Work completed in less than an hour. Good service as usual.

Service techs diagnosed both the problem and fix very effectively. Repair was done quickly, too! Very satisfied.

Once the tires were in stock things went great. Steve was great to deal with and took care of my truck and I am ready to go another 40K miles. No one else services my truck but Carl Black. They are a group I can trust.

We purchased this car (Acadia 2014) from your dealership and at the time it was a certified used vehicle. Within a matter of having it just for a little bit (maybe few weeks) we starting receiving an error message that the engine power was reduced and the car would slow down, immediately after we started having issues with the AC, ever since purchasing this car weve always had some sort of problem and we ALWAYS bring it to your dealership for repair. The customer service wasnt the best and our advisor acted as if we were being dramatic. There was no real effort made to understand our situation as a customer and knowing that weve been coming back for the SAME issue over and over again and have paid to try and get this issue fixed. Even though this was a certified GM car it had problems from the beginning. Not sure what the standards are for your vehicles to be considered certified but I most certainly hope its not like mine. Just this year alone we have had to bring the car in for the SAME reason multiple times and your own GM mechanics can not seem to properly diagnose nor repair the problem. There is an issue with the computer and sensors and no one can figure it out. Weve spent so much money and the only thing the advisor was able to offer was a 10% discount. This is so unfortunate because we would have considered trading this car in or purchasing another one had we been treated well or if we received good customer service. I will never recommend GM cars to anyone and most certainly wont refer them to this dealership(Carl Black Roswell). They only care about money which is understandable b/c they are a business however customer satisfaction and understanding your customer is huge. Especially if you know that weve spent so much money to have this reoccurring issue repaired but your guys seem to never be able to get it right. They always seem to find the triggering issue and we pay for it but then some time later we are calling you back to have the car seen because we are having the same issue.

I took my truck in for 4 reasons - oil change, upload navigation maps I purchased a while back that never uploaded properly, get contacts to pair on the phone - it would not take a verbal command to call someone, and to fix an obvious bumping sound that occurred when driving. I had a 7:30 a.m. appointment, so decided to drop the trunk off the night before. I was asked to go ahead and pull it into the bay so that it would be first in line the next morning. When I didnt hear from anyone by noon I called to see what was happening with the truck. I was sent to voice mail. I called again at 2:00 - same thing happened - sent to voice mail. I called at 4:00 and spoke with the service manager who said the truck was just then on the rack getting oil changed...??!!! I asked why it was just getting serviced when I had dropped the car off the night before for a 7:30 appt. He told me that they had been very busy that day.... I told him that I was the first appt of the day, so that would mean that NO OTHER CARS/TRUCKS had been serviced that day. He never backed down from that excuse or offered an apology of any kind, I asked if the bumping sound had been fixed and was told that they couldnt hear it, which was BS. It had not been driven. I drove to the service center and spoke with the manager. I asked him to drive the truck with me in it. He IMMEDIATELY heard the noise which turned out to be a loose screw in whatever holds the transmission in. I asked about the maps being uploaded. He said they hadnt had time (9 hours???), and asked if I had purchased them from ebay or some other online website. I PURCHASED THEM GMC!! I was told that they didnt have time since it was closing time, and to go home and try again. The phone pairing was also not fixed. The service manager finally called out his phone number and that worked, but it still will not pair by calling out a name in my contact list. I dont usually know the phone numbers, so this feature is useless. Oh, and I had asked them to also check on the condition of my windshield washers since I was driving to Florida the next day... also not done. So what I got for having the truck in the shop overnight and for 9 business hours was a last minute oil change. Only when I arrived and raised hell did the bumping sound get fixed and the windshield wipers checked. I left with NO phone pairing and NO maps uploaded from the jump drive I provided in its original case. The whole experience was disrespectful - I felt talked down and lied to. The main reason I get my vehicle serviced at the dealer is to feel confident that the truck is in tip top condition. I no longer believe that to be true at GMC.

Great experience as usual. Issues were quickly identified and fixed.

Shae Spurlin was a tremendous help in assisting with minimizing the amount of time spent completing necessary paperwork. She was overzealous in her efforts at assisting me with any and all issues that needed to be resolved. The sales manager and all finance employees were phenomenal in their patience and understanding with my schedule all while prepping the deal to eliminate any unnecessary time wasted. The entire staff were diligent in their work and made the entire experience far more pleasant than what I am accustomed to. Excellent experience!

Halfway home, I decided to play my radio and noticed all of my speakers was inoperable. I called back and explained to the Advisor about the issue and at first he was in disbelief that the radio issue(s) had anything to do with the current repair work. I explained to him that I had surround sound before it went into the shop and the placement of the radio station changed from where it was originally. He, then, alerted the shop and called me back to let me know that it was a software issue because they had to fix one of the sensors and that they would repair it at a later date. Being that Im getting deployed in a few days, I have to inconveniently be without music until I get back in a few months as well as take it all the way across town to the shop in question to get the radio fixed. I pray that the shop honor their words and fix this issue upon my return during the Spring/Summer of 2022.

Excellent service department. Every visit is a pleasure. The work is performed correctly and quickly every time. My service advisor Nick Rose is the best. He excels at customer communication and responsiveness.

Typical problem with you dealerships, the appointment means nothing to you. You clearly dont use it to schedule and assign resources to appointments. 2 and a half hours. 1 oil change. Absolutely disgraceful service yet again.

Had several service notifications pop up. Nick kept me informed and they worked through a couple challenges (not their fault) and got it done! I like working with Carl Blacks service center.

After my check engine light appeared, Steve Jarrett was able to diagnose and remedy my busted cooling hose, and had me back on the road in no time! It is so rare to find a trustworthy service department that you think cares about you as a customer. Steves communication, and honesty makes him a great asset to your team. Thank you, Slater

Very nice until after the purchase, can’t get any help now that purchase is complete. Been trying to get a hold of finance department for a week, have left numerous messages and no return phone call. Tried going through my salesman and she responded I only handle the sale part of the deal. I live in a different state but if I have to drive 10 hours back to get this matter taken care of it won’t be pretty. This is for Carl Black Gmc Roswell Georgia dealership.

Steve Jarrett has been my go to for several years now when I come to GMC to have my car serviced. He is excellent. Very friendly, very helpful, and trustworthy. Besides the good job that the mechanics do on my car, Steve is the reason I keep coming back.

Olivia helped walk me through the steps to use my GMC reward points to pay for my oil change. Thanks!

Tommy Webb and your team in the service department is by far the best team I have dealt with in servicing any of my GM vehicles. Big Thanks to the team and keep up the good work!

Smiley is a rep here, he was absolutely amazing we are grateful god connected him with us . Thank you

Doug, my service advisor, exceeded my expectations!! Thank you, Carl Black Service!!They installed ad balanced 4 new tires. They are beautiful.

The staff promptly greeted me and my vehicle was immediately taken to be worked on. I really liked the cell phone message that was sent that kept me informed about the progress on my truck.Larry, regularly updated me on the progress. Larry also arranged for meet to meet with Daniel to discuss options regarding extending my trucks warranty, I was grateful for this. Larry was very courteous, as he has always been. Indeed everyone I contacted at Carl Black was friendly. I will be back - regularly.

As always, Olivia was fantastic. Had to bring car in without an appointment because of an alert and leaving town the same day. They made time for us, fixed the issue in time for us to leave for our trip out of town!

My Service Advisor, Nick, consistently communicates, addresses issues, and always follows up...cant ask for a better customer advocate!

Aaron Porter was amazingly helpful and competent throughout the cycle of repairing my Envision.

Very easy to drop off and pick up and notifications kept me updated on the progress

While paying for car repairs is not high on my priority list of things I enjoy doing, I respect that they need to happen and I trust my customer service manager (Nick Rose) in the recommendations he makes to me for my Enclave. I also appreciate him breaking down the estimate by priority so we dont have to break the bank all at once. He is a really great at his job. I tell everyone that Carl Black Roswell has the best service dept in Roswell. Sounds hokey, but I say, when its time for a new car (hopefully no time soon), I plan on purchasing from CB Roswell just to stay with the service department!

Service experience was good, and the repairs were completed as I requested. Doug was very helpful.

Ive been very pleased with the service my 2014 SRX has received.

Used a Groupon oil change and the experience was pleasant and quick. They completed the job in 45 minutes!

Nick was very helpful. My car was done in a timely fashion.

My car was estimated to take 10 days to complete after a wreck and I have been without it for 7 and a half weeks now. I have no estimate on when it will be completed. Ive been given several different dates and none held true. I was put in a courtesy vehicle for a week, then told I could only put 300 miles on the vehicle (even after relaying to the team that I drive an average of 600-800 miles a week). After that week I was put in a vehicle much older and larger than my own doubling my gas bill. When I mentioned having to cancel my upcoming vacation due to not being able to drive over 300 miles or take my dog with me, I was told I could come pick up my incomplete vehicle, that the bumper just wouldnt be very strong and it would have a rattle. That is a major safety concern for me, and Im not sure why a body shop would be okay with me taking an incomplete car. This has been an awful experience with seemingly no end. Aaron Porter in the service department has been helpful and responsive, so I dont believe any of this is his fault, however Im not sure how this is acceptable from the rest of the department.

There were no updates on the status of my vehicle unless i emailed the service rep. He apparently got tired of me asking and had the body shop manager call me. Occassional updates that are accurate could have prevented any issues.

The service director is rude, arrogant and has no concern for fixing a problem. I feel the service team can only replace parts and doesnt know how to diagnose a problem.

Lamont was very helpful and professional. The experience was great and very easy. This is my 4th Yukon that I have purchased from Carl Black since 2004. I never even go to any other dealership. The service and sales process is very comfortable and I know I will get the best deal so I don’t even bother going anywhere else. I have all my service done there and I appreciate feeling very confident that my vehicle is well taken care of.

You all saved my vacation trip! Saturday my AC died before a planned road trip to South Florida. The Carl Black Team got me repaired Monday in time to save the trip. Greatly appreciated! Excellent service!

Great experience as always. Olivia was my primary advisor. She helped me schedule the appointment and kept me updated on the status of my vehicle. Other advisors helped when I picked it up and they were great as well. Overall easy experience and I will continue to service my vehicle with them

Service techs are friendly and very knowledgeable. They go out of their way to make I’m happy every time I service my vehicle. The truck always looks better than when I dropped it off.

We have been taking our GM cars to Carl Black Buick GMC in Roswell for 7 years and have always received great service. As a result, during this period we have purchased a number of GM vehicles from this dealership - great sales and service. Pity that the GM trucks we currently own have known issues with the AC condensers that GM is not covering unless under warranty. Thats very likely to impact our next buying decision but nonetheless, if we stay with GM, this will remain our dealership of choice, they are just fantastic.

Called spoke with Laura when making appointment for oil change, alignment, rim change and a check on seatbelt restraint service that was showing at start, she at first had me for afternoon appointment but said she would move me to 10 am so that all items needed would be completed. When I got to the service department, Olivia stated that Laura doesnt know what they do and might not be able to get to it. She the called me after an hour that they did not have tpms valves or lugnuts to change out rims, she also stated that they would not be able to work on the seat belt restraint service my car was alerting. They would need to work on it all day until the morning. In other words the only thing they could do was the oil change. She stated on my receipt that I declined even though it was the service department being busy and not being able to complete the services I scheduled and brought all my work so that I could be there untill closing. Very disappointed with the lack of attempt to complete my services. Ive been to other GMC dealership and they will send out parts guy to find the items they needed. Service at Carl Black was mediocre.

I have been coming to Carl Black for over 13 yrs and now I drive in from TN to get my truck serviced every chance I get. Bill, Nick and Doug are the best and very knowledgeable. I trust them with my Truck. I will continue to come back as long as I can.

Let me start off by saying this is THE BEST dealership in the area!!! I drove 4 hours from Columbia, SC solely in the fact that this dealership cares about you and will give you the BEST deal. My salesman was Dominick Fabricatore and I was very pleased with his work ethic, his honesty and his attentiveness. He literally ran around the dealership the entire time I was there through the purchase process. He also though three steps ahead on everything that way things would be set in place and ready to go while he was doing paperwork. VERY VERY pleased with him and the Carl Black Roswell GMC dealership. Gave me top dollar on my trade compared to other dealers in the area and an amazing price on my new 2021 Sierra 1500 AT4 Duramax. Thank y’all so much! I will definitely be doing future business here.

We have been trading there from the 90s we tell everyone about the great service and the great job they do

I always receive top notch service from Doug Fancher and the whole staff in the Service Department

Had a hard problem to locate. Found it and got it fixed! Nick Rose great rep.

My advisor Tommy was very professional and kept me up to date through the whole process

Im able get in the next day or same day. Doug is great and takes care of his customers.

I think Nick Rose makes the whole experience create. He goes above and beyond to help with warranties and keep me informed. 10 stars for Nick

My sales associate, Paul Marr, was beyond my expectations. He was so knowledgeable, informative, but not pushy. He totally made me feel like he was working for me; not his commission. He was so pleasant, personable, and friendly throughout the process. When I had to take some time to process and make a decision, he let me know he was there for me if I had any more questions. The next day when I returned, he was attentive and so helpful in the process of purchasing my car. Thank you so much for having trained and professional staff with people skills. This was my second time at Carl Black in a year. The first sales associate demonstrated similar qualities when my boyfriend and I was looking at cars; thats actually why I decided to return.Thank you! Paul was absolutely the best!Cindy Sulkowski

I arrived a few minutes early for my service appointment but did not have to wait. The service bay is organized and easy to get around. Larry greeted me and kept me informed about the progress of the service. The waiting room is spaced out and constantly cleaned.

Carl Black GMC staff make me feel like a family member. I trust them to do what’s right for my GMC truck. Thanks guys!

The service department was great about trying to get my oil change and three recalls done as quickly as they could.

Tommy Webb is a great service advisor. He is professional and prompt!

The team was awesome and delivered well above my expectations. Thanks Steve Jarrett, you did a awesome job helping me out here.

Aaron was awesome to deal with! Made the long repair to my truck better than I expected.

Really good! They did a great job and my car runs amazing

Steve in the service Department was very nice to me and very helpful. The only thing is the waiting time. But overall its good to work with Steve .

The appointment was right on time and the waiting area was comfortable. We especially appreciated being able to take our dog inside to wait. Everyone was friendly and helpful.

I always bring my car back to Carl Black and will continue as long as I own the car. Larry knows my car and always is honest in telling me what needs to be done and what doesn’t at the time of each service. I trust him and that means a lot!

Steve Jarrett took full ownership of my problem. He communicated clearly and consistently as we worked through the process. He set my expectations on when and how my service would be complete, and then completed the work even before his estimated date of completion. I could not have been more pleased.

Everyone was nice and polite. But, Im having to ask for everything that was supposed to be included in my vehicle purchase. The manual and the extra key werent anywhere to be found. Those were brought to me me two days later. The headphones that go with the rear entertainment center werent included with the vehicle and now Im being asked to stop by the dealership to pick them up. Why should I have to do that? Why werent the items for the car I purchased available that night that I purchased them?

Tommy Webb and tea do an awesome job!

Always so easy and we feel confident driving our Enclave. Thank you, Steve, and peers!

Larry is great. Always welcoming and makes it easy to work while waiting on the service to be completed.

We received excellent attention from Larry our service advisor. We had to drop in without notice because our car had a problem starting. It was a holiday week but Larry worked us in solving our problem and getting us back on the road. We are thankful for Larry and Carl Black for their dependable service.

Service great on vehicle. Looked at newer vehicle, found a great GMC ACADIA....but couldnt seem to get the sales person to follow through. Extremely disappointed. I did send email so information went to correct email address,with NO RESPONSE.Sales rep. PAUL MARR

Dealership experience was great - I received a letter in the mail stating my 2013 GMC Terrain needed a small emissions recall fix - I called the dealership up and was able to get an appointment first thing the next morning - the service was done quickly and I was on my way that same morning

Steve Jarrett did an incredible job. Top in customer service.

Doug Fincher, our Service Advisor, is an incredible asset to the Dealership! Hes the reason we come there.

Olivia is so helpful and goes out of her way to assist you

Always a great experience. Nick Rose always takes care of me and the service is exceptional. Everyone is friendly and very helpful!!

Friendly and professional! They found an additional issue, and one of the employees even grabbed me a sandwich while I waited. Also, there is coffee, plugs for chargers, and desks! Excellent customer care!

The associate was accommodating, knowledgeable and friendly.

Professional, clean, and I had a cubical to sit and work while I waited.

The right rear view mirror on my 2002 STS Caddie was damaged and I contacted Carl Black Buick GMC and was referred to Mr. Mel Pickney for repairs. The part arrived quickly and Mr. Pickney handled the repair in record time. He even assisted me dealing with Allstate Insurance in getting the insurance claim filed.. This involved Mr. Pickney contacting Allstate several time in search of a fair claim. I appreciate the high level of service and attention provided by Mr. Pickney in particular and Carl Black in general.. Several months before this repair, I had to replace the radio in the STS. I was assisted by Mr. Tommy Webb and received the same high level of service. I would recommend Carl Black Buick GMC to anyone requiring service on their GMC vehicles.

Service! Tommy Webb is the best! We bring all 3 of our GMCs to this service department for Tommy to help us. He is reliable, helpful, flexible and service is always top notch. I think the sales department is very pushy and have not bought a car from there after we tried to negotiate with them in 2017 for a new Yukon. We purchased that new Yukon at another wee dealership & this year, two used GMC vehicles elsewhere, but always use Carl Black Roswell for service, because of Tommy and their great service team.

Wonderful, Jeff Henderson was great to deal with! The service was Beautiful!Maria DiGiovanni

Larry consistently finds the beat way to troubleshoot a problem, and gets it resolved. This week he even set up a dent specialist to repair a ding in my door. The work was done with perfection. I am a huge fan!

Carl Black Buick GMC, Llc in Roswell, Georgia was very professional. Honest and transparent in their transaction. I would definitely recommend them to my friends and family! Paul Marr is a valuable asset to the Carl Black team!

Well I always have a great experience. Mr. Larry Is always professional and informative.

Larry, Olivia, Sam, Aisha and Bill and everyone else are just awesome.Thanks Guys- John

Nick Rose is a great guy and I really enjoy working with him to keep my truck at its best!Eric GAlpharetta

Associates were polite and work was done quickly.

My service advisor Doug is fantastic!

Always great service.

Service was quick, and Larry was great, as always

My service advisor was Larry A. And he was the best!!!! Knowledge, friendly, helpful. Your service tech know their stuff. I trust what I’m being told when at your Service Center!

Excellent service very knowledgeable staff great financing

Larry, is fantastic. Always nice... feel like weve known each other for years. Hes thorough and walks me through everything.

Doug & Mel are top notch! We wouldn’t trust our vehicles to anyone else!

Great customer service **********

Tommy Webb takes care of his customers.

Grest customer service, clean, and well maintained. Great work!

Always a great team at the dealership / service department. Friendly, thoughtful, helpful... exactly what one would hope for (but seldom receive these days). I might get cheaper service elsewhere, but I cant get better service anywhere!

We have used Carl Black for service for several years and purchased our current Enclave from Carl Black 2 years ago. Steve Jarrett has been wonderful to work with through all of these years and when he is not available Doug Fincher does a great job as well.

Jeff and the auto-body team were very polite. Respectful of my needs and very accomodating

Nick was very nice and took care to make sure everything was completed on time. I also noted a man who came around hourly disinfecting chairs and such.

Service was exceptional, Doug was very knowledgeable and answered all my questions. I was in and out of there very quickly.Thank you for being Great! Matt

Alex was amazing!! She took time to answer all our questions, we had many, and was very knowledgeable about the product. I’m glad we chose Carl Black GMC.

Theyre always friendly & thorough.