user
Taylor Co. Japanese Auto Service
344 E Foothill Blvd Unit B, Pomona, CA 91767, United States
Appearance
Taylor Co. Japanese Auto Service
Comments
Br
Review №1

I use to go to a shop located in the same business park that is no longer there. I took a chance and called them to service my Nissan. GLAD I DID!!! Staff is courteous, friendly, knowledgeable and accommodating. They fixed my car quick, on time and communicated the whole way through. Was even able to approved work through their app. Best automotive repair experience I have ever had, and I was born in the 70s ;) I HIGHLY RECOMMEND.

LA
Review №2

The services Taylor provides are exemplary in every way. I have had two vehicles serviced there, a Mini Cooper and a Jeep. I have really never encountered such excellent service before ..... and I am eighty years old. They are very friendly and communicative. I believe they are very honest and competent. I, myself, know very little about cars, but am generally and professionally quite experienced and competent. Their work has a lifetime guarantee (but I don’t know the details). They provide pick-up service and/or courtesy loaner cars.I think their prices are slightly high, compared to competition (I may be wrong), but you have to expect to pay for what you get, and what I get from them I have never found anywhere else. I am a devoted customer so long as we both shall live.

Gr
Review №3

My appointment was easy to get. People were friendly and courteous. I was given a loaner as my car was going to take longer than I anticipated. It was in good condition. It’s in good condition as far as I can tell.

Do
Review №4

I love Taylor co. They also replaced my engine. I will never go anywhere else. All the people that work there are so friendly. They have a great since of humor. They are just FRICKEN awesome. Love them!!!

Mi
Review №5

Jeff is the new manager; hes upbeat and positive! Always a plus for someone who is downright terrified of getting car maintenances. My check engine light came on for the second time in the span of a month. I brought it in, and finally got an answer and solution to end the engine light problem. They fixed it in an hour and were speedy in letting me know. Im very happy with their services, and I will definitely be coming back (but hopefully not anytime soon). Thanks!

Je
Review №6

Took care of my Suburban alignment right away. It now drives straight! Easy to deal with. In and out! Very pleased

Ni
Review №7

Needed a steering lock control unit replacement on my Infiniti G37 that only dealer could do but Steve was very comfortable and confident in repairing. Jeff is very helpful, patient and accommodating.

De
Review №8

Jeff and his team did a great job overall. They were quick and did a great job. Jeff was very welcoming.

Ja
Review №9

Professional and friendly atmosphere. First time and didn’t disappoint. Thanks a bunch :)

Sa
Review №10

Got me all fixed up and back on the road, very happy 👍👍👍

De
Review №11

They were awesome. Courteous, honest, quick & good price.

Ja
Review №12

Chuck was able to figure out why my check engine light was on. He then referred it to Miguel to take care of the problem. The quality of the work saves me thousands of dollars that I dont need to spend on monthly payments because my vehicle is payed off.

Li
Review №13

They do great work, not overpriced, never try to up sell. I am very happy with them!

Ka
Review №14

I switched from a Mercedes to a Toyota and I needed a good local repair shop. I found Taylor Co on Yelp and I havent looked back since. Sam and Levi have been awesome by keeping me updated step by step and even offering a ride or a loaner car while I wait. Once everything is done, they send you a link of your cars diagnostic via text. So gnarly. An added bonus is that the lobby is simply beautiful. Doesnt make you feel dirty like most auto shops. HIGHLY recommended! Thank you all so much.

on
Review №15

I was Very long time customer at another repair shop (were talking 12 yrs or so) but as the owner turned his shop over to his kids the quality of the service fell off unbelivingly. I had a family friend recomend Taylor CO. to my son who had a coolent/oil leak that we were told would thounds to fix. Taylor Co. Looked it andFixed it for couple of hundred $ been running just fine afterward. Took my f150 for service and they repaired my brakes that had just been fixed at my old shop less than a year ago. By They repaired my wifes honda after the transmission was repared at the old shop and ran poorly. Chuck the service writer could tell that the old shop had adjusted the trans incorrectly.All said and done I feel that I will get a straight answer for my questions about the service and feel that the work has been peformed in the past to my cars is way above par. The prices have to me seem that they are fair.

Es
Review №16

I went in today because my car was making a clunking horseshoe sound from underneath and something felt loose. I drive a long distance to work and home 5 days a week. Chuck asked if I could leave my car so they could check it out. Well he found the problem and took care of it. I now feel safe and dont worry about being stranded. I received great service and have nothing but Praise for the way they took care of my car.He runs a honest shop and I received great customer service.Thank you Chuck.

em
Review №17

Ive never received better auto repair service. Before anything was done, Taylor Auto Service provided an clearly documented engine diagnostic assessment to guide the repair plan. Sam was extremely personable and professional. He made sure I was satisfied with the work they did and the price of the services. Great customer service. I highly recommend this place and will be bringing my other car for service.

Ra
Review №18

I was very pleased with their professionalism and their work. Mr John Taylor kept me updated on everything they were doing to my car by texting me the Inspection report of what was being replaced. Everything was done promptly and the total cost was reasonable. When I went to pick up my car in the their courtesy loaner car, I was very pleased to see they had also cleaned my car. I will definitely tell my friends, family and neighbors to take their cars to this shop for any kind of repairs.

Is
Review №19

Taylor Co. was absolutely a pleasure to do work with. Stop taking your car to the dealer. The breakdown and 60 point inspection (pictures) of your vehicle will give you a more realistic and accurate breakdown of your vehicle.I have a daily commuter vehicle with 200k mileage and average about 2k per month. I needed a reliable and honest service mechanic to bring my car to better than average safety mecanical standards.They only use the best parts and products available at a competitive price. They have a outstanding warranty and guarantee also.Don’t go to your friends buddy or “I know a guy/gal who can do it for cheap”. anymore.Taylor Co. is my local mechanic that I’ll use for all my vehicle needs.Great customer service! Thank you!

Ri
Review №20

This experience was 2nd to none. I am rethinking buying another car because they cared enough to reinforce the durability of the car I have. More importantly they found ways to save me money compared to services that others suggested I need. Experience was outstanding. HIGHLY recommend.

ja
Review №21

Nothing but the best, I’ve been coming here for a year with two of my Toyota’s. These guys know what they are doing and have awesome customer service.I’m amazed on how great they’re prices are, it’s like going to a dealer but not waiting on those long lines at the service department.They always back they’re work with warranty witch is always great!

Os
Review №22

Their quotes are quite expensive for almost every repair compared to some other spots Ive been to. However if you have the money, these guys clearly put a lot of effort into what they are doing. The tall Hispanic manager dude is very helpful as well.

St
Review №23

Amazing service, Hands down. Im dumping my old shop and coming here. The level of service is second to none. Working in customer service as long as I have, this is quality of service that I expect (I have very high standards) for a auto repair shop. Talk to John the service manager and you wont go wrong.

di
Review №24

Honesty, knowledgeability and professionalism at its finest. From the moment you step in the door they treat you with top of the line customer service, John, the manager on site, is one of the most easy going guys out there, he’ll tell you exactly what needs to be done and he’ll move some strings to make sure you get a great bargain. Over all the easiest process regarding getting my car back to a healthy drivable state of mind. Oh...and their customers’ safety is #1 to them, try them out, you won’t regret it.

St
Review №25

Jack Lee was very helpful and knowledgeable. I would definitely come back.

Ro
Review №26

The staff demonstrated professionalism and courtesy. I was recommended what needed to be done to my car and never were they pushy about it. Their prices are affordable compared to the dealerships. Ill come back for sure.

Br
Review №27

Chuck is an amazing service advisor! Technician Wayne is first rate . Thanks guys!

Ch
Review №28

Amazing customer service! From the manager, Levi, to the owner, Charles, my experience was flawless. Not only did they unexpectedly run a thourogh diagnosis on my vehicle to spot any other areas of concern, they were extremely accommodating to my scheduling needs. I most definitely will be returning if any of our cars need service in the future!

Sa
Review №29

Very friendly. The people there really take good care of you. They changed the oil, inspected my car and replaced my O2 senser. They give you the best quality parts for your vehicle at a reasonable price.

Ab
Review №30

Great service. Both Mike and Ernie were very professional. They fixed my problem and made suggestions but they were not being overly pushy in order to try and up sell. I felt comfortable that they were being honest and fair with me. Ill definitely be coming back here.

Au
Review №31

I had an awesome experience with Taylor Co. Japanese Auto Service! Peter was super helpful explaining my oil and brakes service. My car was done quickly with no problems. I would definitely recommend this shop!

Fr
Review №32

Samuel and the guys at Taylor Co. Were great and honest work.I brought my Civic in with a huge rattle coming from the front passenger wheel area, they checked it out and turns out that it was just a loose and bent back brake cover that they fixed at no charge. You dont get much service like that anymore!! I appreciate their honest work....I will be back!Frank

La
Review №33

These guys seem to be as great as their Yelp reviews indicate. Clean, organized, willing to explain their approach and findings. Timely and less expensive than the Honda dealership too. They even surprised me with a much-needed carwash. Plus I got a courtesy ride home in a shiny black Towncar - made me feel much fancier than my Honda Pilot usually does. I may start thinking up reasons to get my car serviced!

Ch
Review №34

I had a great experience at this place. Very personable staff, very comfortable lounge and I liked that theyre using technology. They sent me a report of my car inspection to my phone via text message

Ja
Review №35

Great job! Once again I would recommend this shop!

Ch
Review №36

Absolutely the best mechanical service and staff you can have done for your car. Taylor Co. Japanese service is the finest around! Whether you are getting an oil change/checkup or a major repair, you can trust that you and your vehicle will be well taken care of!

Jo
Review №37

We brought my wifes 2016 Lexus in for service and couldnt be more pleased with how she was handled. Very professional and done very quickly. We will be back.

Fr
Review №38

This is the cleanest mechanics shop I have ever seen. The whole staff is highly professional and knowledgeable about the idiosyncrasies of Japanese cars. Definitely recommend.

Gr
Review №39

Great place i just bought a Honda Pilot it need some maintenance the were greatI will be using them any time it needs work.

We
Review №40

My experience with Taylor Co. JAPANESE AUTO was amazing. All are very friendly. Ernie helped me out with evrything and made sure that my car will be in good condition . Very affordable and very trustworthy.

Ha
Review №41

Outstanding! Sam is an excellent client service representative. Taylor truly valums its clients. I highly recommend this business.

kr
Review №42

They do a great job at a fair price

Gr
Review №43

Excellent...the man was very nice and knowledgeable. I need an honest mechanic. Thanks for your service.

By
Review №44

Very nice first time experience. Nice surroundings and professional staff. I will use Taylor Japanese Auto Service for all my future Acura needs.

Ca
Review №45

Very helpful- provided loaner car for the day. Recommend highly

Me
Review №46

Fast and efficient service! Friendly and helpful staff, clean environment.

ng
Review №47

Were content with our experiences with Taylor Co. Although somewhat more expensive, I believe you get what you pay for in quality here. Only one issue I had was the solicitation of an alignment Iquestioned was necessary or possibly could have waited. But the cars performance proved it was necessary after all. Thanks to Samuel and Charles.

Mi
Review №48

First time to this service center. Sam was nothing but honest and professional on all levels. Mechanic Mike went beyond of what was expected and my issue was repaired on time for the quoted cost. I was most impressed of their pin point evaluation on every aspect of my car that noted conditions as well as possible issues in the future.Next time my Acura needs service I will call them first and not shop around!

Ro
Review №49

Where the deal fails, these guys are huge! I will never go to the dealer again......

Ps
Review №50

Excellent service I would recommend them to anyone.

Xi
Review №51

Super nice place, really helpful

Mi
Review №52

Honest mechanics

Ve
Review №53

Good service, with quality and efficient.

Ro
Review №54

Friendly, honest staff.

Information
12 Photos
54 Comments
4.8 Rating
  • Address:344 E Foothill Blvd Unit B, Pomona, CA 91767, United States
  • Site:http://taylorcojapaneseauto.com/
  • Phone:+1 909-971-3422
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto electrical service
  • Auto radiator repair service
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Transmission shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations