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Brake Masters
400 W Foothill Blvd, Pomona, CA 91767, United States
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Brake Masters
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Na
Review β„–1

Sergio took excellent care of our car, as we needed an oil change and tires rotated, so we could drive to Canada πŸ‡¨πŸ‡¦ to dads funeral and burial. He was also very attentive and courteous, even giving me condolences for the passing of my dad. I highly recommend this place πŸ‘ŒπŸ™ŒπŸ‘

Lo
Review β„–2

Did proper work quickly and professionaly just as promised

Ro
Review β„–3

Very helpful people repairing your vehicle.

Fe
Review β„–4

Been here quite a few times. Always quick and always courteous. If you’re getting an oil change, look on their website for their coupons.

He
Review β„–5

Sergio and his team are TERRIFIC! Excellent work and very fair price. Thank you Sergio and your team for all your help with my aunts brakes!

Jo
Review β„–6

I was quoted an amt over $700 for one repair and another of $349 for partial repair I went in for oil change and was made to wait over 2hours before oil change was started and they were not.busy. I went another auto repair my car was.put on athing machine to see if it repairs and they were not said noting wrong with my car. Never go to that place Brake Masters in LaVerne again.Oh oil change was $39 not the usual $29

El
Review β„–7

Great, fast service and Reasonable prices. The staff is friendly and helpful.

Je
Review β„–8

These guys do there job, but they seem angry all the time, its like theyre overpricing the customers, and they wanna scare people from asking any questions

Ri
Review β„–9

Great service from Antonio. I bring all my cars here. Quick and quality work!

Al
Review β„–10

I give Brake masters a one star because I go to get my oil changed and they put 8 quart of oil in my car they only take six. I bring the mishap up to the manager and he says okay bring it back and I will give you another oil change. I take it back and all they do is take out the extra 2 Quartz. Mind you this takes more than an hour and I did not receive my money back nor a sorry. Honestly the service is okay but the people are questionable.

Sa
Review β„–11

Very professional and upfront with their prices and they are not pushy with getting other services they offer. If you havent changed fluids in your vehicle since you bought it... change it with them. Highly recommend to use the coupon they offer online.

Ma
Review β„–12

I left a my 2016 Prius for a oil change and picked it up all finished from them and when I got in my car my Prius alerted me that I had low oil pressure so I went back inside and told angel about it at the front desk they would check it out,turns out they left out a whole quart of oil now that to me seems so suspicious and not trustworthy thank god my car is newer and tells me exactly what it needs and that I was able to catch that from this fraudulent place I don’t suggest this place to anyone and beware when your car is with them they short the amount of oil your vehicle takes!!!

D
Review β„–13

Went here because I was referred by America’s tires to have a broken wheel stud replaced. Larry signed me in and my 2010 Honda accord was given to the mechanic. I could see That the mechanic working on the car was struggling and hitting the front wheel severely with a large hammer and was grinding near the front wheel. When he finished working on the car he said he had to test drive the car and came back and told me that the ABS light was On and it was probably malfunctioning when I brought it to them. I told him that it absolutely was functioning perfectly normal and that the only thing wrong with the car was the broken stud. They refused to fix it and said they were not responsible for any damage that occurred. I later in the day took the car to a private Honda mechanic where they had to replace the front wheel bearing and ABS magnet and sensor that were damaged which cost $313.27 to repair. More damage also was done to the front to the top a arm suspension from the mechanic hitting it severely with the hammer. This business is a complete joke. They absolutely are not qualified and I will be soon getting an attorney to get them to pay for the damage they caused.

gr
Review β„–14

Johnny Cash was pleasant to work with and gave me an awesome deal on brakes. We are visiting from Washington State and needed to get our brakes done. They were able to have it done in a timely manner.

mi
Review β„–15

Do not trust these guys. They held my car hostage and keep tacking on services and fees. Went to another locally owned placed and it was less than half.

Ru
Review β„–16

Came in for brakes, compared pricing to other companies, Brake Masters was the best value.No gimmicks or pressure.The manager Larry even gave me a referral for tires that saved me $270

Di
Review β„–17

I have had my oil changed on all three of my cars here for years, they always honor coupons and the service is so fast and very friendly. I go across the street to the 99 cent store shopping and the car is always done when I return. Generally 15-20 min tops.. Great job guys!!

Si
Review β„–18

Really great service. Did oil change with my oil. The guys were very friendly. Second time there, did alignment a while ago, and definitely will become my to go place for maintenance.

Em
Review β„–19

Johnny was great. He helped me stay within my budget for my brakes. They were in serious despair after our move back to CA.

Sa
Review β„–20

I have been coming here for oil changes and the service is usually quick and always professional. The employees are very knowledgeable and helpful, particularly Tyler and Johnny!

Da
Review β„–21

They overcharge and arent clear on what theyre doing to your car. Make sure YOU know what you want fixed and if he doesnt give you a clear answer, find another shop.

Ji
Review β„–22

Efficient decent price

Je
Review β„–23

Crooks. Went in for a coolant change, my car ended up sputtering and barely even went past 2nd gear. Looked into it and found that my air intake hoses were lose. That doesnt just happen. had to spend an hour tightening them.

Be
Review β„–24

I was expecting a costly brake repair wheb I brought it in. Instead, I was told everything was okay and Larry explained what the issue was with my car. So essentially he gave me a free brake inspection. In my limited experience this is an honest place to take your car.

Aa
Review β„–25

Now, take my review with a grain of salt, as no service was needed or performed.I was riding my motorcycle to the beach, and remembered I had lowered my tire pressure a couple weeks ago and needed it raised. Being Monday, motorcycle places are closed. This was the first shop I found, since I didnt have cash for a gas station air line. I asked if I could adjust my air pressure, and he happily allowed me to. I pushed my bike up, he provided the air line and gauge, and I was on my way in a couple of minutes. He even let me do it myself, which is big for me. I appreciate him going out on a limb, letting me use the air line free of charge, and letting me do the work myself, despite the liberal liability bullsh!t so common today.He helped me out, and Im thankful for that!

Jo
Review β„–26

Its the best got front and rear brakes life time left happy

Mi
Review β„–27

A happy place and probably one of the best locations ran by a TERRIBLE NARCISSIST: ANGEL (is this really your name?), the service manager is VERY insulting and will not consider your valid and intelligent opinion even if you are a multiple car owner and weekend mechanic (I have five cars this business will not be servicing, sorry). He does not have to listen to you and will only do so if you have nothing to say.I went in for a brake job and an oil change. The brake job appears ok so far (30 minutes later and 10 miles out - takes talent to mess this up, really) and was done fairly fast. All went smoothly until he puts his foot in his mouth out of utter customer disrespect and lack of empathy when I called him back with a question.I noticed after driving off that the invoice reads 5W-30 instead of 0W-20 grade oil required by manufacturer. Of course, attention to detail is hardly expected from the repair industry as a rule, right? I suppose we cannot impose high standards in this day and age on anyone and we always just tell ourselves, at least these folks are working.When I called back and simply asked about the oil and mentioned that, the different grade makes a significant difference and I always notice the cars seem to be slowing down, he stated that in fact based on his certification as a mechanic, he learned that there is no difference between 20 grade and 30 grade oils.I repeated my concern technically to further clarify and then he immediately proceeds to become ultra-defensive and hangs up the phone on you - culturally very rude.Watch out for this well-spoken and arrogant gentleman. Once you have paid and start inquiring about HIS error, you will get no apologies and will encounter a post-modernistic and Neo-Marxist personality. Oh, thats just how it bills out (5W-30) but we really did put 20 grade oil in there.For me it was not about the money. I believe in spending even at the higher-priced places if respectful service is provided. I went there because he communicated well over the phone and passed the criteria. Once I got in, Angels mannerisms further reinforces the first impression. I even facilitated one of his sales with a customer who did not want to pursue a $1200 comprehensive (includes new front bearings) brake repair job when I said to the customer, That is a great price!TAKE YOUR BUSINESS ELSEWHERE if you are knowledgeable about cars and mechanical repair and end up with an intelligent discussion with him. It seems like Angel thinks the way he does because he really thinks most customers are not as smart and the world is uncomplicated. Despite the fact that he is only a simple mechanic, albeit certified, which he had very little reservation to brag about, he downplays the complexity of oil chemistry and the technicality behind the different grades. I am an efficient manager and will kill all complication that does not help me make money to suit my own version of reality, is what I imagine Angel tells himself unconsciously.Hopefully, a life lesson will help him learn to deal with ambiguity correctly and with proper customer service instead of treating intelligent, mechanically well-versed customers like me with insulting efficiency. A non-humanistic business owner on the other hand, will like him to run the business as long as it is not important to keep customer loyalty.Guys like me want to give you business. I am surprised why you are incapable of keeping it. If you believe what you say Angel, just show proof. You do not have to be defensive and insult customers especially those more intelligent than you.For future reference in case I come back to patronize you again when the crow turns white, my car is a Scion xD, not a Matrix as you retardedly repeated often while I was there.I have a loving family and kids like you. Lets be role models. Please.

KT
Review β„–28

Their not affordable. Their coupons are for new customers only. So basically your coupons are worthless.

Er
Review β„–29

Crooks. I went in for ABS sensor repair/replacement and the guy told me parts could be about $300 apiece, but could get them for $100 each. He quoted me $260 for the repair with labor cost and then proceeded to ask for a $150 CASH deposit (??). I declined the cash deposit, and then he say ok Ill order the parts anyway. I came back on my day off two days later expecting the part to be in... and, naturally, they were not. in fact he had not placed the order. He then proceeded to tell me that the price on parts went up and that he would also have to replace the brake pads as well (even though they were just done 4 moths ago). I then did my own brief web search for these Audi ABS brake sensor parts and discovered they are only $35 apiece. CROOKS! by all means, take your car there if your idea of good business practice in America is to rip people off.

Ne
Review β„–30

All the technicians there are extremely helpful and the prices are very fair.

Ma
Review β„–31

Great place to get your vehicle maintenance and repairs done

Mi
Review β„–32

The guys here really helped me out with a stripped nut during my oil change had great customer service and the price for everything was more than fair definitely coming back

Ab
Review β„–33

Went to another place had my car alignment done. I knew the first time the other place left it wrong. Went back had my car for a whole day and still was all over the road. Finally came into brake masters had them check it and not surprised alignment was off. Thanks Larry at brake masters for fixing my alignment.

sa
Review β„–34

Bad service, I call for a oil change and ask for how much, they told me $38+tax usually I pay $35 but usually look a emty place and I thought fast service, I ask how long and the guy told me just bring it in, I got to the place and he told I would take 1hour 30min, the place was emty as usual…

Se
Review β„–35

Brought my car her for a coolant issue. I told them my coolant was boiling after driving for a short distance, they performed a coolant flush and checked the radiator fans, etc.My car still has heating issues, but they said it should be OK. I explained this never happened before and they just told me to bring it back if I still have problems.Obviously, my car is still having problems, but no way I am taking it back there again for anything.Avoid this place.

bo
Review β„–36

Fast work good prices

JP
Review β„–37

Fast and good service

Ra
Review β„–38

Very helpful

Ro
Review β„–39

Professional

mi
Review β„–40

Rude and not friendly to women

Ge
Review β„–41

Consumers beware!!!!!!!

Ma
Review β„–42

Very kind πŸ˜€

Information
15 Photos
42 Comments
3.9 Rating
  • Address:400 W Foothill Blvd, Pomona, CA 91767, United States
  • Site:https://brakemasters-socal.com/locations/la-verne-197/
  • Phone:+1 909-593-5338
Categories
  • Auto repair shop
  • Brake shop
  • Oil change service
  • Wheel alignment service
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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