A decent bestbuy. Parking is good but hours are short. The product collection is not that great and most of the products are hidden in shelves and you need a staff member to unlock it for you. The staff is patient and very knowledgeable. A nice place in city to buy your electronics.

1st time inside a Best Buy. I have brought multiple items from them but always online. I had to return a 70 Samsung TV. Thought it was going to be a major hassle but the associate was courteous and handled the exchange with ease. Kudos 🙂

The pick up time was very fastSAMSUNG S21+ ULTRA 5G NAVY BLUE

BEFORE YOU GO: If youre going to pick up an online order, you should know that they have no logical, organized system for you to get your order(s). As youll see in the first picture below, the yellow arrow is where the sign says online/phone order pickup, so naturally, thats where you would stand to pick up your order. But no! Theres a sign (see the purple arrow) that says line starts here. Apparently, all the lines start there-- for geek squad, returns, and yes, online order pickup. After standing in the wrong (technically right) place for 10 minutes, I and another gentleman asked a worker how do we pick up our orders. Thats when we found out that the long line (purple arrow) was where we were supposed to be the whole time. Now, this wouldnt have been as bad if we hadnt stood there for 10 minutes, with multiple employees walking past us and saying nothing. If we hadnt stopped someone and asked, wed probably still be standing there right now. Anyway, hopefully youll read this and you wont make the mistake I made. As we stood in the line, we saw more people come in, dealing with the same confusion, and tempers were flaring.Aside 1: the only reason I went inside to pick up my order was because the curbside line wasnt moving. (See photo 2)Aside 2: I just went to the Best Buy in Springfield a few days ago and the person at the door asks you what you need, and tells you where to go. I was in and out. See -- simple solutions.

This location is MUCH BETTER than other Best Buy’s. Sales staff attitude, competence and willingness to help is MUCH BETTER than most. The Company should have this manager train some other locations. I am ordering over 4k$ after thinking I would not buy as Best Buy again!

Quick service. Had everything we needed

Good at what they do. Got my phone fixed, they just skow getting you out the store.

When we had found someone to help us we got great help. But finding someone was a pain.

Ryan (appliance specialist) was amazing! We were having a hard time picking a dishwasher and he walked us through the best options at our price point and was very knowledgeable about what is important to look out for. He helped us schedule a quick delivery. He was upbeat and professional. After a long day working on home renovations, we were very happy to have Ryan helping us

Oleg is a fantastic employee. If I where His manager I’d give him a hefty raise and as much paid time off. Definitely will return again. Outstanding young man!

Cashier was nice and staff was very helpful we found items I needed. It was great!

Wish I never even thought about get their credit card..customer service is horrible

Great place for electronics however Im a little disappointed because I found out that the laptop that I bought 3 or 4 months ago is not capable of handling Xbox games so I returned the controller that I bought there along with my IPhone vlog kit that I mistakenly baught thinking it was for Android as well...but thats life now isnt it?

This Best Buy that is the closest to Philadelphia city center. Quite large and has almost all electronic items that you may want. They dont have much available options in laptop.They will ask you to put an order.Do perform a check online before going in person whether the product you want is available at this store, as there have been a few items that have been out of stock or unavailable when I checked.Gaming gadget section is pretty good.

Took 45 minutes to get help in the cell phone section. I asked 5 blue shirts and they all said that it wasnt their department. I walked back and forth up and down the aisles. They didnt have the color Galaxy Buds I wanted but the guy that finally rang me up actually gave me some great advice that didnt involve Best buy. He said buy the blue ones on Amazon for 25.00 less and come return the black ones. And they were out of a lot of the refurbished stuff online he said they come from the warehouse.Not a bad trip in a heatwave.

I love this Best Buy, I always come here to get my phone upgrades & accessories. Staff are excellent.

Excellent customer service. Purchased a few items, one they had to go into the back to find, and they brought them out to my vehicle and loaded them up for me.Would definitely buy from again.

John from Geek Squad was amazing. Super attentive and informative. My computer had water get inside. By some miracle it works. Thanks everyone for saving the day

I am horrified by the customer service here. God forbid you have to make a return. Best Buy.... this will be short and effective. Made an in store purchase, received an email receipt, and it seems they gave me multiple Member ID numbers based on the fact that I have 3 names even though all Member IDs have the exact same email and phone number attached 😒 so GUESS WHAT, if I have to make a return, I have to call the number that is ALWAYS busy(oh wait, they just simply do not accept calls anymore how convenient!) OR speak to someone via the chat online which (oh yeah, this account could already be linked to the wrong Member ID number). Therefore, good luck finding the order in my history at all. Just inconvenient. Archaic system for it to be Best Buy. IF YOU MAKE A PURCHASE AND KNOW YOU HAVE MULTIPLE ACCOUNTS JUST MERGE THE DAMN ACCOUNTS. DONT LISTEN TO WHAT THE USELESS IN STORE HELPERS(WHATEVER THESE LOLLIGAGGING FOOLS ARE SUPPOSE TO BE) SAY.

Purchased a virus protector here and took to geek station to have installed and was told had to schedule an appt. Charge wld be $40.00 and after installing if I wanted it to be chkd wld cost even more. This is crazy U wld think if they know what they are doing then they wld chk to make sure it was installed correctly...why shld I pay for that too.

Since this was the first time my son and I been to Columbus Commons here in Philly, I would like to say, if you live in a different part of Philly make sure youre on the bus that will take you to center. Now back to the comments. My son and I were met with a gentleman named Miles. He was very professional and polite and he explained the difference between ryzen and intel. While my son and I were debating about getting a tower or a laptop ( my son won with the laptop) another professional helped us with the Dell and luckily for us it was on sale. He was kind and knowledgeable (I forget his name. Charge it to my mind and not my heart.) The atmosphere was pleasant, clean, helpful and above all, everyone was wearing masks. So, if you are ever in that part of South Philly stop by the Best Buy your pockets will thank you.

Excellent and informed staff. Wonderful and diverse products to fit most needs and budgets.

It was a great visit. The service was great and I found what I needed easy enough.

I love this place; every time I go in there, I want to stay for hours and hours to buy the Best buy and usually get something little as a phone cord or firestick... Great place to shop... I did get a Laptop (HP Envy) 5 years ago that Geek Squad made an effort to help me with since it needs a lamp and/a screen refacing. UGHHH HELP!

My only major critique of Best Buys is their open box practice (it currently is the recycling of products returned for poor performance). Sales people do not tell you that the open box program sells you a USED product, most often returned because it had something wrong with it. Excellent does not mean without a fault. Practice is fraudulent and counter to FTC regulations.

Nice store we came in to see The Geek Squad who were very helpful with fixing my daughters phone. I was back in the stereo area looking for some upgrades which Ill be back for. 💪

Very organize store, what makes it a 5 star is Dereck( sales person). Always proactive. He ll help you regardless of you buying or just looking.

I was looking to purchase my first laptop. I know WHAT TOOK ME SO LONG. 😁😁. I did my research and went in with a little knowledge and at least an inkling of what I wanted and needed. Oleg was extremely helpful and together we found the perfect laptop for my life and needs. I truly value stellar customer service.

We Waited 45+ minutes just for service at this location. The messed up part is that they was helping only 1 customer all that time. That Ive waited. They shouldnt be this understaffed especially on a Saturday. Its crazy!

Good deals from this store great support team friendly staff.....nice

I was being gifted an item that I had to pick up.After visiting multiple times late i n the day, after being told my order was being delivered that day or it was on the truck. I started calling just before going to the store to be told they couldnt tell where the order was. Finally the order arrived. It was returned and an up grade was bought. Thank goodness it was delivered in a third of the time.

There is still a need for brick and mortar for technology purchases... There as to be right? I love walking through Best Buy, its like my version of an adult toy store. Only problem these days is the in-store inventory is LACKING. Also, how do you not check their prices against Amazon.On my most recent visit I made a purchase and was excited to get home and configure my new toy, but something said to check the price online and I found the same item online with next day delivery for 25% less and it was a bundle deal. Normally I would ask for price matching but Best Buy didnt have any inventory in-store. Most of the shelves are bare. Also, the lady at the counter wasnt the nicest person. So I went back and return my purchase 5 minutes later.Unless you need it now, or looking for an open box mega deal (Hint Hint Best Buy - Open box mega deals), save the gas buy online.

The staff is helpful, great thumbs up for the Samsung guy.4 stars because they really need to stock up. They dont have much in stock. PS5 and graphic cards aside, they also dont have much stock of phones, psu batteries and so on.Surprised that they only sell Corsair thermal paste lol basically half of the price is for the brand.Overall I left with a positive experience in the place.

I always receive excellent service at this location, whether Im shopping in-person or picking up an online order. Surprisingly better than an average Best Buy locations, as chain stores can sometimes be not as good in the metro area.

Fast pickup service. Waited less than 10 minutes and was helped to my car with a 55inch tv.

The workers are very welcoming and cheerful. I had a difficult situation with a return, and the worker that helped me was very informative about what the issue was and had the situation figured out very quickly.

I was finally able to pick up my computer that I purchased. Although it was delayed for about a week, it was well worth it. Associate Antonio V was extremely helpful and patient with me when I went to shop for it. I love my Dell Inspirion all-in-one computer!

It is quite literally a best buy although its a bit on the smaller side. Not as many PC parts as you would expect

No inventory, no sales people what is going on anymore? Is this a warehiuse for Amazon deliveries? Sure seems like it, Im in the AV business 25 years Im not sure electronics retail will exist much longer. Amazon and internet shopping has killed the retail industry

Eventhough they were short staffed, Jeff n crew were polite, courteous, n thorough. Thx soooo much 4 making my day a little brighter.

Screwed up my address for an installation so I was forced to reschedule. No car audio installation bay. Geek squad needed to Google the answer to my question regarding hardware compatibility for Windows 11.

Im see curb side pick up. The wait was only - min and they did not hesitate getting my items to me. They even 0ace the things in the truck for me.

Seem to always have what Im looking 4. Easy to have my questions answered along I think they have the best devices in Best buy

Ok what is it not to like about best buy. Great prices, good service and customers.

Great service! The workers are knowledgeable and Cassandra was such a great help when we purchased our new phones and transferred our data!

Needed a new phone case and they had some basic options that would do the job

Outstanding in and out. Service with a smile!

The Best Buy in S. Philly was helpful. I needed to exchange a Universal remote Id bought the day before at the Best Buy in Willow Grove. I dont live near Willow Grove but I happened to be in that area. When I bought the Universal remote home I saw that the tip needed to connect to the laptop was missing. That was a real bummer.I went to S. Philly and they were easy to deal with and appeared to want to help me unlike the folks at the Willow Grove store.As per Best Buy stores at this time, the Best Buy in S. Philly had one very long line for everything: returns and exchanges, and purchases. However, before people could really start ratcheting up the complaints the line was moving and things were getting done quickly. Good job Best Buy in S.Philly!

Staff was polite, helpful.

Loved it found what I was looking forThe price was good to.

An unimpressive kitchen appliance dept with disinterested employees. The website is far more impressive than this physical store.

I had a great experience going in, getting help finding what I need, and the line moved fast.

They never picked up the phone

Friendly and helpful service. But this is one of the smaller stores in the area so their product line is small.

Julian, in the television dept. was very knowledgeable and asked me a lot of questions to get to know what exactly I was looking for in a tv! Definitely going back just to purchase from him

Only Best Buy I go too . Always on point and have what u need ! Love u guys

Brought in my Microsoft Surface Pro 3 128GB Intel i5 Silver for trade in. Valued $100 on their website. The women who work in there told me they can only offer $20 because the hinge has a lot friction. Sent it in through mail instead and got the $100 value verified instead. The hinge has friction so it can hold the surface on the table. Either train your employee or get someone who know tech. Wasted half an hour waiting in line for this.

Got helped out by some tall boul with a curly top, he aight i guess.

No have anything it is not good place

Every department had what I needed the Geeck Squad was awesome

Great customer service just had a long wait time

Best service ever Employees are very respectful and polite

Good and bad depends on which associate you get but for the most part its a great place to shop I still continue to buy products from there online store until they open back up I would definitely recommend this place to shop

Just looking around, didnt need to buy anything, very friendly and knowledgeable about their products.

Best Buy is my favorite store and this location is one of my favorites. You’ve got IKEA and Lowe’s in the area. But this one will usually have everything in stock that you’re looking for. I actually signed up for my Best Buy credit card here and the process was super easy and the employee was super helpful!

I was rudely treated by a Best Buy employee Marc!!!! Cant call to complain because no one answers! Best Buy was my go to electronic store for 15 years! No more! Never again! They will not even respond to this. Watch. Buy electronics somewhere else!!! Best Buy changed and now is horrible!!!!! Shop elsewhere!!!!!!!

I was assisted by young man named Ryan he was very professional very informative and had great insight my experience was lovely and I will be buying a refrigerator out of there

Great BB assistances each departments with helpful with each employees to take care good customer even in new life pandemic with CDC guidelines regulations!

Computer guy 👨‍💻in the back was very knowledgeable & patient, wasnt a pushy salesperson at all!! Pointed me in the right direction on a laptop!!

Large selection in stack. Friendly staff helped me find what I was looking for.

I have always liked Best Buy and this particular store is a good one. They are limiting the number of customers at one time because of Covid, which is smart and responsible, and people working the front door are very nice. I was able to buy a small TV at a great price and was in and out in no time. All in all, would highly recommend, although you might want to get there when they first open. For a weekday, there was a pretty long line to get in at around 11:00 a.m.

One we got service it was quick friendly and efficient. Theyve done a good job of social distancing now if only the customers would stay on those dots while in line instead of bunching up.

Ive been trying to get in touch with someone in the TV department The geek squad every time they put you on hold you wait 2 hours and 45 minutes tired of speaking to the computer get someone live on the phone to talk to youll do better business

Well the pre Black Friday sales are real.

Fast and easy!Placed my order online and selected curbside pickup. Waited for the confirmation email, they brought it out and we were on our way. Easy!

Bought a used Xbox controller here. Label says excellent condition with no damage. Controllers left trigger doesnt work and there is a drift on the left stick making the controller completely unplayable. Didnt give 1 star because I was able to return but not coming back here. Especially with the long slow lines

They had the product I wanted, with a knowledgeable tech. who was able to explain the difference between the products

Best Buy wasnt crowded and you can get in and out in no time.

Didnt have nothing I was interested in, in stock and I did see quite a few empty shelves

The employees there are horrible. They are very rude. I dont recommend no one going there. When I was about to check out all the employees walked away from the Register and one of the employees said can you check her and the employee made a comment and said I gotta check her out when it the last minute shoppers.

Kudos to having the item I wanted; however, you have to work out a better plan to service clientele. Went on Thanksgiving Eve and they were not allowing customers in. You wait in line for about an hour or more, give them your order and then check out...at the front door. Not the safest measures for your customers. Hoping this is not a continual thing. I encourage you to order online and pick up.

Didnt buy anything this trip, but I got valuable help and information.

Their service is wonderful!

Ordered from another store & pick up here! Quick & professional

Ten stars for Jeff in the phone department! But three stars for the slow system. As an employee of an employer with slow systems that crash sometimes, I personally know it can be frustrating but Jeff never seemed frustrated. He was upbeat, kind, patient, and he kept my mother and I informed through every delay and step and was a great source of conversation! He never even complained about the system being slow. He politely mentioned that the system sometimes takes a little longer than anticipated. Kudos for Jeffs amazing customer service.

The best place in the world for a gadget guru

Well located, plenty of parking spaces.

Could possibly be due to the pandemic but I went to the store for a car audio amp and didnt get any real help in that area. Maybe they are understaffed. The selection of car stereo items was really limited and a bit overpriced. I did end up purchasing an amp out of necessity but if I can stand to wait in the future, Ill order online and get exactly what I want. I recently bought a macbook here and had no issues with the item or service. However, this item was purchased through bestbuy.com and I was able to do curbside pickup.

Very streamlined operations. Still a little pricey

It was great. Got what we needed without issue.

If you look at the curve commercial and going to that store theyre not what you expect

It wasnt bad. Some staff seemed disinterested while other staff were eager to help. It seems to be like that in most retail places 🤷🏾‍♂️

I went in to grab a couple of SD cards. It was quick and easy. They led me in the right direction and we were out in 15 min.

This is a nice sized location with helpful employees. There are a few who will try hard to avoid you, but I ran into a few great ones in the vamera and computer department. This Best Buy has a great selection, and customer service is great. I would definitely recommend this location. I saw a great selection of drones. Also this is definitely the place to go for the Ring Video Doorbell.

Store people are professional and Respectful.Just dont like how you have to walk over to another aisle to pay for merchandise that you purchased in that aisle .

Great store, Jefferson was super helpful.

Fairly large line to enter store, but not for curbside pickup. Waited maybe 11 mins in pickup line for items ordered and paid for just 1 hour prior. Great easy way to shop!

Excellent service. Greet at door. Sales representative took us where we need to see what we were looking for. We found it, representative explains the product and differences. We pick and purchase. They delivered in 4 days. We love our new washer.

Great service, love the added warranty, granted you pay extra but its worth it

Jeff the specialty sales manager went above and beyond to make sure the new phone I bought taken care of, even when my cell carrier wasnt helping at all. Really appreciated it.