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The Home Depot
2539 Castor Ave, Philadelphia, PA 19134, United States
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The Home Depot
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Sa
Review №1

Although it looks more like a warehouse than like a store, you cannot beat home Depot at least in terms of prices. The quality of service like availability of help when you are looking for something is not as good as it used to be. If you dont know what you are looking for and where to find it, good luck. They should really manage the status of their inventory, sometimes items listed on the website arent actually there. Barring these factors they are the best.

Jo
Review №2

Has a lot of the things one would need, but they really need to work on presenting the store as presentable for the customers sanity and safety. We had to crawl over pallets just to get to what we needed to buy because none of the employees came back to help when we requested over the loud speaker with an older female employee. After similar things happening in our past visits, I would not go to this location again until they straighten up their store.

Al
Review №3

I had such a great experience today at Home Depot on Castor Avenue we were there around 5pm my son and I today and we shop for a bathroom cabinet sink.. BIG thanks to Nikko who was so knowledgeable, informative and helpful in all we needed. A lot of times coming from work and having to look for and find out information about things with other employees at other locations can be a bad experience we give Nikko 100 thumbs up and pray for more employees like him he was extremely helpful THANK YOU so much Nikko

Be
Review №4

It didnt have what i was looking for so i was a little disappointed Everything is not in stock all over the country..

PA
Review №5

José made picking colors in paint easy. I came home and it was perfect.

Te
Review №6

Store was very busy. Was hard to find an attendant to help me with finding a lawn trimmer and some fly traps. Then the checkout line was almost back to the end of the row. There was only two checkout attendants managing four self checkout stations. That was all that was open.

Ti
Review №7

Only had to return something and pick up something it was easy but one thing I dont like the worker at the return register was on the phone while Im waiting inline to be called up to do my return finally they looked up n seen me

Do
Review №8

No service. Theres rarely ever someone willing to help.

He
Review №9

My normal Home Depot that I visit frequently. They are generally stocked for what I need. Definitely better than Roosevelt Boulevard location. The Cheltenham location isnt bad but they dont have tool rental. This store does. Generally has security floating near entrance/exit door for parking lot.

Gl
Review №10

Truly sad when the homeless have seriously taken ALL the shopping carts! Your there looking like how am I going to go around the store with with these ceramics tiles! Leave go to another stores.

Iv
Review №11

Just the best... I use to go there for years...people humble and able to guide nd help..

Jo
Review №12

Horrible customer service. One cashier working while her coworkers were standing around chatting it up. No attendant could be found to assist in the aisle either. Home depot please do better because your employees could care less.

Cu
Review №13

I got in found what I needed. My check out person was awesome 👌 some of the staff were not very pleasant 😒didnt excuse themselves when they wanted to get by through the walkways they werent very friendly. The guard didnt even greet us. But, my overall experience was great. I will come back again.😉

T.
Review №14

This specific Home Depot is the bottom of the barrel... Ill keep driving 25 miles to an actual Home Depot that has the things you want or need and a courteous employee to assist you and not look at you with contempt when you bother them for assistance... Terrible!

Ai
Review №15

Best place to get your 🏡 improvement and cleaning supplies also seosonal decorations..

Ma
Review №16

Friendly staff. Very knowledgeable about the product at the location. Lines were a bit long. Not sure if it was just that day.

Ti
Review №17

Ive been going here since its opening somebodys stay for some of the staff are still there but I can always find somebody to help me when what I need return processes always quick and fast Natashas are always friendly

Pi
Review №18

I ordered my carpet on June, 30. I waited three weeks for the installation and when they came they brought the wrong color carpet, brown instead of gray. Now its almost two weeks later and nobody can tell me when the install will happen, flooring department doesnt answer the calls. If you want a fast service look somewhere else, HD is not the place for you.

Ch
Review №19

U can find whatever u need always at best prices

Ny
Review №20

Had everything we came for. No waiting at the checkout. Not crowded at all. Employees were nice and knowledgeable

Wa
Review №21

Went with my oldest son to get a bedroom door found everything he needed and the prices werent bad

Jo
Review №22

Loved this place wish I can make a room and live there

Ja
Review №23

Lowes is way better . I was sent from the last back to row 5. Then back to row 27. Close to the last row. An found 1 out of 3 things I needed. An I found that on accident. Then they couldnt find the price. So of to Lowes I went. 1 employee helped me find both items I needed 10 mins an on my way

Sc
Review №24

Worst home Depot on earth. Whoever the general manager is obviously doesnt care. The employees are all rude and dont know anything. The lines are always super long with multiple employees standing around not opening extra checkout lanes. They are always out of stock of everything. Lowes is 2 blocks away, just go there instead.

Er
Review №25

The one on Adams and roosevelt should be called HOMEY DEPOT, hardly ever find someone for assistance

mi
Review №26

When you fixing up your house after a long recession I count on this place to keep my projects simple and affordable I really love it that they have everything I need and you can find great deals and quick solutions to whatever the problem is in your home. They make fixing the place a fun project and their selections of paint and tools go a long way. You need your keys made you just have to stop in and get your keys made in a hot second. Thanks home depot for making this that much simpler.

Ke
Review №27

Every time I go in this place I feel like a kid in a toy store. Lol

Ke
Review №28

I went there to get 1 gal. Quikrete cement bonding agent. The website says they have more than 30 in stock but I couldnt find it on the shelf. I asked an associate and he didnt even try to help, he said if its not there so they dont have it.I showed him that their website says they have 32 in stock. No answer.

Fe
Review №29

Its Home depot.... I think most people going here know why they are going. People do not go to Home Depot just to hang out lol

Se
Review №30

Clean and nice. Tons of security and employee s to ask questions. Would definitely go back. The also followed cdc guidelines of the 6 foot rule.

An
Review №31

I still do a little work in this field so I use home depot a lot, they are pretty much on point.

Vi
Review №32

I was able to get what I needed and then I had a quick check out. The cashier was very nice and pleasant.

Ke
Review №33

Friendly, helpful and knowledgeable staff! Love this store!

Ji
Review №34

Needs to add more cashiers, always a nice line.

Ni
Review №35

Aramingo Home Depot is ehh.. Its a hit or miss honestly.

Wi
Review №36

Gentleman in the appliance department was very helpful but they didnt have what I needed at this time.

Ph
Review №37

Just about anything related to home repair/remodel can be found here. Surprisingly enough, the prices for things are not as expensive as I thought. At this particular location, the staff has always been very courteous and just about informative as can be.

Ro
Review №38

They help me to find what I needed quickly. They had an older individual which had experience in electrical work. That experience showed.

An
Review №39

Go to place for any home remodeling projects. Staff is friendly and knowledgeable and helpful. They have everything you need and more to successfully do any diy home repair, project, remodeling or enhancing.

vi
Review №40

Customer service at this store is horrible, phone etique is horrible, if you can not speak proper grammar, you should not answer a business phone. This store definitely lack training skills. Sales team was not knowledgeable of products and had no idea of anything I asked them, nor tried to take a step further to find someone who did. If this was my establishment I’d fire the entire team. 🙏🏽

Er
Review №41

Wow this is by far the most unorganized managed home depot that I have seen and the parking lot is a friggin total mess with trash everywhere

Na
Review №42

This place is another Adams Ave depot...no1 knows anything,no1 ever pick the online orders,long lines,etc.....Lowes is target while depot is walmart 🤣

St
Review №43

Its a Home Depot, get what you need, then get out. Youll end up spending more than planned

E
Review №44

They had what I went there for so I was happy.

Dm
Review №45

The staff and customer service at this store are amazing! I had a truck delivery that went wrong, which wasnt Home Depots fault (3rd party delivery company). But they went out of their way to make it right. They sent their own truck with their store associates with my delivery so I wouldnt have to wait and lose time on this renovation. Thank you!

Do
Review №46

Always a pleasure!

Cy
Review №47

Clean, well stocked, helpful employees. Long lines

Da
Review №48

The people who work here is very nice our recommend you go there

an
Review №49

No one has time to help or even make keys . Not my first stop for home improvement materials

Sh
Review №50

It has everything u need to repair and fix a home ...customer service is helpful ...sometimes their busy with others but they get others to help if its a wait..

Ju
Review №51

I went Saturday early, and it seems like it doesnt matter the time u go there, most of the Employees ignore u when u need help 1 out of 6 ppl that I asked for help and its NOT the First time,To Lowes I go where they ask Paying Customer for Help...Try it, it Might Work .

Li
Review №52

Well stocked with home building tools and supplies. Great flowers to plant

Ch
Review №53

Pretty much a MANS store .. everything a man wants an need . Besides his woman by his side or by her side. Fun for both .

Ma
Review №54

The guy in tools was supposed to help me to get a miter saw. He left and 17 minutes later I saw him and asked if he could help me now. He replied Sorry, I just punched out. I have never seen such lazy and miserable employees. If it wasnt for location and time constraint I would go to South Philly. There they are kind and and arent scared of a little work.

Jo
Review №55

The associates at the registers they get your products and get you out there very quick.

Ly
Review №56

I love their paint section.

CL
Review №57

I love looking at all the cool appliances

Ka
Review №58

Joe from rental department was able to assist me with all my rental needs, very friendly guy and well knowledge with the tools in the store.

Li
Review №59

Awesome had everything I needed great store 😊

Sh
Review №60

Satisfied with my purchase.

Ge
Review №61

Ordered an item online for store pick-up, the item was delivered to the store and a week later I called the store about my order and they said it was still in a truck to be offload, a week after that initial call I called again and they didnt know where my order was. 23 days after I placed the order and didnt receive the item I ordered, had to call the home depot customer service to either cancel the order and get my money back or they had to replace the item. Service at this store is a disaster, associates act like they are forced to do their job.

Co
Review №62

Although it is busier than usual I feel that the staff is very preoccupied. I went up to ask a few employees roaming the aisles for directions to an item and they kind of ran away 🤣 but I found them

la
Review №63

I just went to get salt for our parade of snow storms. A worker in the store was really helpful explaing the difference in the types of salt, and even went so far as putting the 2 large bags into the cart for us. The only issue was that there was only 1 line, and it was very long. The cashier was also very pleasant. It was a good experience over all. 😁

Th
Review №64

I went to buy trash cans unfortunate they didnt have the brand I was looking for but I was able to find a lovely substitute

Th
Review №65

All the employees that show up for work everyday but dont work are about dumb as rocks

Ja
Review №66

This location is a mess! Montgomeryville store is superior stock wise and organized

Ri
Review №67

They arent worth 1 star. low or no material . Longlines

L
Review №68

Have I was looking for. But always busy

Je
Review №69

Home Depot on aramingo avenue Reading of five star due to the cleanliness of the store clean bathrooms and friendly home Depot workers that are willing to help you look for what you need downside theyre pushing self checkout which I prefer human contact bring myself up and let me just pay you but I guess everybodys doing that now so it is what it is but friendly service clean store five star reading

Da
Review №70

They had exactly what I wanted.Cant say their return policy w/o receipt only gets store credit.

Ma
Review №71

I found everything easily. Low prices

ro
Review №72

Decent store, customer service could definitely use some improvement, but would still rather go to Home Depot than the other one.

Li
Review №73

Great selection good prices and free wi fi

Ke
Review №74

After a long day of cleaning my backyard I had to removed a tree stump, looked online for such a tool and found out Homedepot rents it, called the rental department for stock and joe was able to help me with the process very cool man, sadly it didn’t fit in my car so he told me I should rent the truck as well. Very smooth process, definitely going back to rent tools from this homedepot.

Ji
Review №75

Had to send my dad over to get a conduit tee. My dad does not speak English. Got there. Called me. the lady saying she couldnt understand what my dad was saying. I had already sent the picture to my dads phone. Knew he was gonna run into a problem. I sent him cos I found on the web that store had that pc in stock. Nine of them. Lady kept saying they dont have it. I insist she looked it up on computer, she then finally followed my advice and able to locate 4. Then I tried to tell her my dad needed something else. She kept saying she couldnt understand whereas she was not making an effort to understand. Sad that this kinda stuff happens all the time. Customer service definitely needs some work in this home depo at least. I wish I could get her name and post it here. I have not been to lowes lately, but I feel like lowes might have a better customer service.

Ix
Review №76

Great team, very helpful. Place is clean and well stocked!

Pa
Review №77

Awesome love self check out lines where people cant self checkout

To
Review №78

The Castor avenue store has some of the most knowledgeable people in the hardware industry working there. I should know .. .. Ive been working there for almost a year and theyve taught me a lot. You need hardware accessories or tools just ask for Joe Terry Linda or Chuck. . you cant go wrong😎

Ga
Review №79

Very helpful salesman and knowledgeable of the product I needed

Tr
Review №80

I love that home depot. It may be in the ghetto but its still one of my favorites. I had an amazing employee helping me by the name of Meghan and I greatly appreciated her help.

Mi
Review №81

On-line stated they had 16 of the item needed but when I got there they had none!

Mi
Review №82

I mean...its Home Depot. It exists. 5 stars

Ch
Review №83

Get more registers to pay cash!!! Line is always ridiculous and I leave without anything.

Ca
Review №84

This place seems to have certain products I need that others only offer online.

Ro
Review №85

Lines too long and cant find help on the floor

Ed
Review №86

Fast and efficient to school workers was I just didnt get my third blind....

Ti
Review №87

We spent $1100 and alit of time carefully selecting all the items we needed. There was one gentleman named Bill who took his time to help with with everything. Bill was kind and extremely helpful. There was 2 cashiers one being trained she was a nice lady the one doing the training not as nice. Very rude and 2 employees treated us like we where shoplifting.

Da
Review №88

The place is a bit dirty, customer service is pretty bad, parking is good. Overall: 7/10

Da
Review №89

Good selection and friendly staff excepct the pro desk. They act like they are above the customer.

Ro
Review №90

Good parking. Close to I-95 North entrance ramp

Ta
Review №91

Not very organized they used to be so good I dont know whats going on with the home Depot not enough people to stop and ask people if they need any help or not knowing where the product is the lines are not moving as they should its a mess they need to get it together

Ir
Review №92

Love their Christmas trees and the display. The prices are wonderful for my budget. So you want a good priced tree go now!

Li
Review №93

Always available to answer any questions and assist with every household need

Jo
Review №94

No carts employees where using then had to leave store because of that

An
Review №95

It is what it is, a big box home improvement warehouse which, as Ive said about its main competition, never seems to have enough employees and few, again to quote myself, who know the difference between a rip and a claw hammer.

Ba
Review №96

Needed help in getting a sensor for my outside lamp post. Joe knew exactly what I needed. He was very helpful and knowledgeable.

Ma
Review №97

I purchased a gallon of paint for a home project, however, had to return it because I received semigloss instead of satin paint. I had specifically asked for satin in 2 different colors but didnt notice the type of paint error until later that evening. The paint was labeled not-returnable since it was tinted. Lori was eager to take care of me and when I explained the issue, she wasnt sure how to proceed. That was when another cashier (I didnt get her name) came over insisting that I couldnt return it and pointed out the not-returnable label. Fortunately, Lori didnt hesitate to go ask another cashier (she may have been a supervisor), Mary, for assistance. I explained the situation to Mary and she kindly and professionally took care of my issue so I was able to get the correct replacement paint. Both of these associates were friendly, understanding, and professional. I really appreciate their ability to provide customer service and think they are an asset to the Home Depot team! Keep up the great work!As for the other cashier who insisted I couldnt return the paint, i saw that when Lori was handling my final transaction, the other cashier was being berated and challenged by an irate customer. While I dont agree with that behavior, I think its worth thinking about how you initially treat your customers when they come in may have an impact on how customers treat you.Thank you again Lori and Mary!

Sh
Review №98

The woman who helped me pick up my order was kind and careful! Very nice staff. Excited to open what Ive bought. Thank you!

Ch
Review №99

Perfect for all my home and buisness products

La
Review №100

We were in need of running a generator for a few hours and this location was conveniently in our route. We were able to get in and out in a reasonable amount of time considering all of the new procedures involving social distancing. The rental equipment was impeccably maintained and carefully inspected before it was passed along to us for our use. Their employees were very helpful and friendly and overall made for an extremely pleasant transaction. Thank you

Information
100 Photos
100 Comments
4.2 Rating
  • Address:2539 Castor Ave, Philadelphia, PA 19134, United States
  • Site:https://homedepot.com/l/Port-Richmond/PA/Philadelphia/19134/4150
  • Phone:+1 215-744-1128
Categories
  • Appliance store
  • Home improvement store
  • Bathroom supply store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:7AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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