What a great experienceRyan changed out my tires in under an hour.Ryan suggestion and attention to detail has taken my truck to the next levelThank you

Props to this location being professional and quick. Despite how busy they were they were able to get me in and get me a new set of tires same day. They were very informative and told me the facts, showed me my options, and provided their opinions to help me make an informed decision. They went out of their way to put my spare and jack back in the trunk when I’d left everything thrown back there haphazardly.

Exceptional customer service. Knowledgeable and friendly staff. Quick and efficient methods. They got me in quickly and spared me the up sells and shady car salesman tactics. Great place 👍

Very professional and quick service. I have been going there for almost 7 years now.Just not very good at answering phone calls even after waiting over 10 minutes in the line.

I had purchased a set of 4 (four) 85,000 mile tires 3 years ago and car ran about 58,000. The store says they can give me prorated credit of $50 only on two tires if I buy new ones. I had to buy all 4 new tires. Then they made me wait from noon till 6 pm. They told me it will be done by 5. I see general lack of responsibility and empathy. Warranty is not what you think.

Absolutely top notch service! Rolled in five minutes before closing with a flat left front tire on a 4x4 dually. They had a great price stayed 45 minutes late treated my mentally disabled brother and our service dog extremely well also I could feel they truly appreciated my business!!!

Very kind and professional staff. They go out of their way to help me every time and Ive always had pleasant experiences here.

Really friendly and helpful staff. Theyre very efficient and work quickly - I was done in just under an hour. I purchased four brand new tires and they gave me different options and explained the differences so I could choose what worked best for me. The place is clean and they practice social-distancing and cleanliness. I highly recommend this location.

Highly Professional and polite staff. They are unmatched around NOVI for their quality services and best price.

Easy hassle-free experience getting new shoes for the ride. I had tires ordered in and the crew were clear and communicative on delivery timing and installation schedules. Remember that you can NEGOTIATE pricing on some extras - like long-term tire coverage plans. Tire prices are very competitive too.

The best staff! I had a flat last minute because of a screw in my tire and they took me in even though they were so busy! Ill never go anywhere else for new tires and repairs. They were so kind!

I get all of tire related service of my cars at this place. They take care of minor repairs for free. They are honest about what to be repaired or replaced and not too pushy in selling stuff.

Always the best service and service people with great attitudes. Quick installs and knowledgeable staff.

This is the number one discount tire hands down. I had a flat tire that was repaired elsewhere but my jack broke and I couldn’t get it on my car. I have driven 30,000 moles since this pandemic has started taking care of my patients and couldn’t afford to be without my car. The amazing employees at this location decided to help me out and got my tire on, my spare back where it belongs and had everything taken care of in about 30 minutes. Chris Boone and his crew have no idea how grateful I am. I will be back in a few months to get my new tires. I have 6 kids and we’ve used this location for all of their car tire needs and always refer to them with total satisfaction. Today they stepped up and ensured I was safe on the road. Definitely a continuing customer for life!! Thanks again Chris and your crew!!!

As always, Jeff is the best! Thank you for handling my problem immediately. This is one of the reasons why Im always service my car at that location!

Best to make an appointment because theyre shorthanded and busy.

Excellent service and guidance. Very competitive prices and options.

I typically use the Discount Tire in Dearborn, Michigan, and have always had good experiences there. In this store, you know youre next when the person who was in line before yous car is pulled in. Theyre great at servicing customers in the order that they come in.That being said, I discovered a worrisome tire leak and was in Novi, so popped into this nearby Discount Tire. Dropped almost 350.00 on 2 tiresmy first 10 minutes there, then was told the earliest appointment was 3PM, about 2.25 hours wait. I told the gentleman waiting on me that Id be waiting, and he said theyd do their best to get me done as soon as they could.Not counting people who just came in after me to pick up their vehicles, DT took care of a plethora of other customers before they rolled my car into the bay and finished it at 4PM. Some bought new tires and rims, some brought in tires to be put on rims and then put on a car and balanced, among other things.I was really amazed that I never heard from another employee after sitting down in the waiting area. No one ever apologized for the wait, or said theyll check on my time frame. No one ever explained why approximately a dozen other customers came in and went after waiting a fraction of the time I did.In future, Ill stick to the Dearborn team and their commitment to a stellar customer experience. Hopefully Novi DT was just having an off day for just one customer, and this isnt normal operations for them.

I came in for a seasonal tire change. They assisted me curbside service, following all the necessary guidelines for covid-19 yet being super courteous. I was checked in in no time and they helped me right away. Andrew Barnes helped me with the tires swap and he verfüllt inspected each tire and made me aware of some cracks / bends in the rims etc that no one ever did. Die to my faulty rim, they couldn’t swap two of my tires and they refunded half of the money. Outstanding service! Highly recommended. Also, this place is NOT CLOSED.They are open and doing an amazing job.

Treated Me Like FAMILY. So Grateful ! Thank You So Much.One day I was at work and looked outside to see my front left tire was flat. I called around asking if someone could put my spare on. I called this location and spoke with Jeff Hamilton.This man very well may have saved my life by educating me. He allowed me to come in almost immediately and serviced me sooo quickly. My car was fixed by the end of my lunch break. When he inspected my vehicle he noticed a way larger problem with both of my front tires. They were splitting to the point where you could see the wires. You cannot fix a problem you are not aware of. Jeff didnt make me feel lesser for not knowing. He seemed concerned about my safety, he educated me and the price !!! He gave me a STEAL. I was really in a financial jam and he didnt just treat me like a new or loyal customer. He didnt treat me like an old friend but He treated me like I was a family member. So respectful and considerate of my time and situation. Jeff and this location deserve the love and support of the community!!!

Ive been getting tires from discount tire for years. But Id recommend this location more specifically if its in your area because, they know their stuff and what to recommend and so on. Putting the customers first is definitely something their good at without trying to eat up your pockets!

They did a wonderful job and was very fast

Best service and they are very professional and suggest services only if needed. Also, their customer care is superb. Always committed to the time promise and keeps updating whats going on.

Let me be clear... The people at this location are the best people in the tire business, PERIOD!!! YOU COULD NOT FIND OR HAVE BETTER PEOPLE WORKING. The Store Manager, Ken Hamilton, is an absolutely fantastic guy and the salesman that I worked with, Will, is a gem and worked out a great deal on two sets of tires for my H2 and Volvo XC90. Ill be bringing in three more vehicles shortly. Great prices, GREAT service, and like I said earlier, great people. 5 Stars!

Getting regular tire maintenance including rotation is a hassle. This used to be a preferred location for tires for all my vehicles for over 15 years.

Jeff is a great guy. He wonderfully communicates tire jargon into something more understandable and shows visuals with tires in the lobby. Its really a pleasure to get his help, it was an incredibly smooth process getting new tires and I had a bit of an odd scenario with my current tires needing to be warrantied and not a problem at all he got it all taken care of in no time with no stress at all whatsoever. This place is great. Truly. Who knew a tire buying experience could be so easy, informative, and affordable!?

Their rating is HIGH for a reason everyone! Between today and yesterday, they have went above and beyond. The current manager, Jeff, is by far the best in the business. Being treated like family is an understatement. Morale is high here, & you can just feel the happy atmosphere. I went from a 20in tire to a 17in,I believe. Only because they discovered a crack in a rim(from previous owner). With the help of my amazing parents, and the staff at this location, this momma didnt miss a beat in my every day routine. My tires were so bad, like the worst. We had to switch the tire size because we couldnt use those rims, & I wanted function over looks anyway.With a couple of great customer service decisions on Discount Tires end, I was never at any point left in a comprising or unsafe position. I am more than happy with my service! Highly recommend!

Made an appointment to have a nail and screw removed from my tire. In and out in an hour!

Knowledgeable friendly, quick service. Clean waiting area, good/fair prices, and great staff.

Whenever I’ve come to this location it’s always GREAT customer care! Like literally from start to finish whoever is the hiring manager does a great job! Lol 😂 but seriously everyone that you come across is great & they make sure your service is top tier! This Novi location really brings joy by just coming in. I was helped by Jeff Hamilton personally on my last visit...Thanks!

Quick service but you must make an appt., no walk-ins.

This morning, we were on our way to an internment at Great Lakes National Cemetery and as we left our hotel in Novi, we discovered we had a flat tire. Pulled into Discount Tire right down the street and they were so kind to get us immediate help and back on the road in record time. Thank you Bill, Austin, and Dan for jumping in so quickly.

Been going here for almost 10 years. Jeff is the best. Would not trust my car with anyone else.

Just to set the tone, I cannot recommend Discount Tire Novi enough!I stopped by Discount Tire once when I heard they were having a special on winter tires. At the time, I needed to get winter tires for my car as it shipped with summer tires. I went in and spoke with Ben, who was very helpful in pointing out what he thought would be the best option for me. He was able to relate to my situation as he too had owned a Subaru WRX in the past, and he recommended tires that, surprisingly were the cheapest option, not the most expensive that I predicted Id end up getting sold. Ben was also able to get me a great set of wheels for the tires at a great discount, and helped me through the process very well. The wheels and tires served me quite well throughout the winter.Much later on, the following summer when I had a low pressure reading on one of my normal tire/wheels, it looked like I had a busted Tire. Discount Tire staff was really helpful in not overselling me and recommending a replacement, in fact they fixed the tire for free and had me back on the road soon after! Seriously, these guys are great.The one issue is that because this store is run very well and the staff is super helpful, they have plenty of business and can get pretty busy. If you have the luxury of time and arent in an urgent situation, make sure to make an appointment, as they can get backed up for hours or even days during the busy seasons.

I just wanted to say that I really think the people that work here are angels sent from heaven above, to help people on earth with tire issues. I just realized that I had written a review already for this place before. Well update: I had yet another amazing experience here that truly I’ll never forget. It restored my faith in humanity. Not joking. The gentleman at the front desk had such a big heart and helped me more than he knew. I really will forever get my tires from this place from this point forward. Period point blank thank you for all that you do. Wow please keep being phenomenal human beings who do an extraordinary job at delivering outstanding customer service. I’m loyal to discount tires in Novi 💯 you guys take the 🎂thank you so much.

Friendly staff and quick service!

Nice and friendly staff, very knowledgeable! Absolutely recommend!

Chris made my visit pleasant and very quick. 4 new tires at a great price and quick installation. While waiting, I recognized all of the staff treating the customers with upmost respect and nowadays that’s rare. Keep up the great work.

They always take good care of me and my tires. Thanks again for your great service.

Hands down, the best customer service of all the businesses we patronize.Best prices also.My highest recommendation!!!Keep up the great work.

Excellent customer service!

Great staff, very helpful. I had purchased the wrong tires, the tech noticed and corrected it on his own. Even getting me better tires for what I paid!

Excellent service, value from Jeff Hamilton & Eirc G.

Slow as heck ... Appointment times mean nothing.

They are always really nice and super helpful. I never feel like Im being talked down to there. Truthfully its the only place I go for my tires.

Due to the pandemic, I could not a patch job. I was told it would take 5 to 8 hours. WoW

The guys at Discount Tire are always great. Ive been to this one and the one in Sterling Heights and they were very knowledgeable and friendly. They were happy to explain things to me and left me with options rather than trying to sell you something you dont need.Thanks Andrew and the fellas at Discount Tires! Great crew here!

They have the best customer service I have ever experienced in my life. I will recommend them to all my friends and family.

In all my 20 years of owning a car, I have never had amazing service and care like I had at discount tire in Novi. It started the moment I called them, the gentleman was so polite, laughed with me, and made me feel like they were going to take care of me. When I got there, they were even better. The guy was so personable, explained everything to me, and so kind. They were so quick and efficient-and to think I had been putting off calling them for months because of my bad experiences at other places. I will always go back to them :)

They were courteous and were able to fully detail any issues I had with my vehicle qnd future recommendations were made that I plan on doing in the near future

Good service, price, and product.The highlight was talking to the manager, Jeff, and seeing how he interacted with other customers and his employees. A very genuine person. I have no qualms about recommending Discount Tire due alone to Jeffs integrity. His employees are lucky to work for him.

This is the only place I would go for anything tire/wheel related. Jeff and his team are always top notch! Thanks again guys!

Always a pleasant experience. Of all local Discount Tire locations in Oakland County, this one is the best.

Friendly, efficient service with decent prices!🌞

They got me in and out quickly I caught a Nail in my tire great people

Absolutely TOP NOTCH service. Every. Single. Time. I trust almost nobody to touch anything with my vehicles, and I do all the work to them myself. However, when I need anything done with tires, Im more than happy to take them to Novi Discount Tire. For people with wide tires, they even mount my 355/25-19 Viper tires. Tristan is a brilliant tech and a great person in general. Jeff is a very compitent manager and bends over backwards to get me what I need and fit me into any time slot. Im extremely picky with any place I review, but I can fully say that you should have ZERO doubts about taking your business to Discount Tire in Novi. If youre picky, ask for Tristan. Best and most helpful tech Ive ever seen.

Had to replace two front tires the car set so long that the tires were just worn out where they were sitting on the concrete so replace two brand new tires on the front as usual discount tire took care of me thank you so much discount tire.Jon T Davis

These guys are always professional, patient and give the best advice. They dont push products but just recommend what you might need or not. Not to mention excellent service too.I would recommend taking an appointment before hand as walk in appointments will take at least an hour or more before the vehicles readyEdit: 07/07/2020 More words of praise- I had a bubble in my factory tires which were covered by warranty from Pirelli for the first year. While the mercedes dealership in Ann Arbor flat out said that they cannot replace the tire for free, the guys at Discount tire did so with minimal hassle. After all its a manufacturer warranty which they will get reimbursed for.. overall excellent service.

They didnt have my tire in so the upgraded my tire free of charge get customer service. Steve was a great help

Fast friendly service. Highly recommend

Guys got me in at the last minute. Had my car ready a half hour before promised! Thank you!!!

As always excellent service. Took my tires and wheels there to put on my truck. No issues. Tpms works fine still and the kicks look sweet.

Highly recommend.When I Replaced all four tires couple years ago, I made a very good decision at buying their warranty. In the past three years, front left tires were damaged four times by the Michigan road and I got replacement tire for free. Need to say that I did pay, less than $30 each time for the renewal of warranty. Today I got a low pressure warning, left front again, drove there around 5:30 pm, they checked it and repaired it for free. They even added air to all the tires, nice people and great services!

Awesome service! Got the mail out of my tire and I was in and out in 30 minutes!

Highly recommend!When I took my car in today, Danny helped me. I had spoken to him yesterday to figure out what tires I should get. He was very polite, professional, and friendly on both occasions. The prices were fair. The waiting area was clean and had plenty of comfortable chairs for those who chose to wait. I will definitely be using their services again!

These people are some of the nicest, honest people I’ve ever dealt with. I never write reviews but for them I have to because they really deserve it, thank you

Good experience. Free tire check dont need to get out of the car.

Why did they charge $200 more for a set of tires than Belle Tires?

Love this place! Have been customers for 15 years putting tires on our good cars and our teenagers beaters. Plenty of pricing options. The warranty to repair or replace has been a lifesaver!

Incredible service. Jeff, Dylan, and Kate were nice, quick, and pleasant. Tire repair was totally free.

Im thankful I have new tires, glad I went this year.

Best place to go to get your tires serviced. The guys at this location are top notch in customer service. They truly act like they care and are always willing to provide air when needed on any of my autos.

Friendly staff and super nice customer service.

They were very helpful and were able to get me in my way quickly.

This place is great. I have been coming here for over 7 years now. I will drive out of the way just to visit this location. The customer service here is outstanding.

Awesome people !

I went in last week to have seevice performed and I was horrified to see that their was a customer walking around with no mask at all and the employee were improperly weraring their mask below their nose. If they were had Covid and were to sneeze the virus would immediately contaminate the air and could get into your eyes. I will not be going back as management is not doing their job to make sure at all times that customer safety is not first!

Danny and Jeff were really helpful with getting me the right tires at a really good price! I could tell they really cared. Im really happy I stopped by and will definitely be back in the future whenever I need something.

Excellent service. Two new tires installed in less than 30 minutes after appointment time.

Everyone was very nice and helpful! Very quick service!

Highly Recommend!!Ryan gave me great advice, showed me a few different options they had that fit my budget. And not only did the guys in the shop get me back on the road quickly, I am sporting bigger tires on my Wrangler.I couldnt be happier!Thank you Ryan and everyone in the Discount Tire shop.

Ryan S. been coming in here keeping me updated they found a nail in my front tire offering me some water. Fixed an issue for free highly recommended

Great prices great service

Thank you Eric, for making my experience with the company. quick and easy. Very nice people! I will be back for future business.David Bradley

These guys are great! They got me in on a REALLY busy Saturday and fixed my tire at no charge! I will definitely go back there when I need new tires!

Excellent and professional service with great prices!!

Even more well run with appointments.

Jeff the manager of this location is one of those rare true professionals. If not for him this would be a 1 star review. Excellent manager. Online purchase system vague and not user friendly. This location was so busy no one could answer the phone in 45+ minutes leading to purchase online. Seems people are very happy to make this location their choice by how busy it was.

Inviting, easy and safe baby. Making dreams come true since 1960

On point everytime. Thanks again, see yall next year.

They beat Belle Tires price with the current promotion. Friendly staff and quick service.

I was at this location yesterday and Jon and his fellow coworker who was working the sales floor were absolutely wonderful. I have 2 tires with plugs done at a dealer service and the dealer said theyre all set when in actuality, as Jon told me, they are a temporary solution and shouldnt be used for permanent fix. Gotta love how a dealer, who I pay an extra $40 a month for tire coverage, is taking the quick fix when they should just replace my tires. I greatly appreciate Jons frankness of what is needed and his clear and concise way to explain things. Jon and his fellow coworker are huge assets to your company and I hope theyre well appreciated. Thanks again!!

Great staff. Very professional. Quick to repair my tire. I am very pleased with their service!

They were great!! Tristan thanks for going up and beyond!!

My experience from the beginning was nothing but professional and welcoming. They offer quality service, quality tires and top notch customer service that is probably the best I have seen in a very long time. I would recommend this place to everyone to experience, because they truly care about your vehicle and you—they make you apart of the team and by the humor and smiles that these workers had it shows that they are here to treat you like family. I am proud to have this business in my hometown of Novi. Keep it up!

Fair prices. Excellent service

Fast, friendly server. Reasonable prices for the tires and also for the installation! Patched another tire for free. Highly recommended!

I had a flat tire, the guys told me it would be a 1 1/2 hour wait, I told them it was fine, so i walked to the coney island ate within 1/2 hour I got a text saying that my car was done.Very fast and friendly!! Will definitely come back!! Thank you!!

Quick and efficient service

Thanks Danny for improving my experience with Discount Tire. The Northern Michigan store wasn’t nearly as squared away, not as friendly and helpful. This really improved my opinion of the Discount Tire store company overall. And I had a pretty good impression for the last 20 years. Great job and Thank you.