Very high quality shopping experience. They were helpful and didn’t “sell” me on anything.Ended up walking out with a guitar I’m excited about.

I dropped my guitar off at the old location in August and they told me they would call when it was ready. A few months later I checked in and they told me the repair shop had moved and they could not find my guitar. Fortunately I sent a screen shot of the receipt to the owner and a month later they found it. They did not order the part for the auto-tuner, and asked if I WOULD try to locate the part. After not having any luck, I just went to the new location to pick up the guitar. They young man behind the counter greeted me and asked how my day was going. I told him it was fine, but I was disappointed that my guitar was lost and never fixed. The older man (not one of the owners) behind the counter LAUNCHED into me. Accusing me of not providing them with the part, and expecting them to do it. I mentioned to him that the store literally lost my guitar for months. This man went completely nuts on me in front of other customers. It was the absolute WORST customer service of any repair shop in NYC.PS guys: I found the faceplate on Reverb.Com. in case you want to check that out next time.

Short version: They gouged my brand-new guitar and never finished installing the bridge after two months. Don’t trust them with anything more complicated than a set-up.Full Story: I wanted a Mastery bridge installed on my 60th Anniversary Jazzmaster. I called ahead to ask Brothers if they could install it, and they assured me they could. They asked when I dropped it off if I needed it in the next 10 days, and I said no. A month later, I got a call from the tech, saying he was about to get started working on it. Two more weeks went by, and I called to check on it. I was told it would be done “today or tomorrow.” Two more weeks went by, and I called again, and they again said “today or tomorrow.” By this time, it had been two months, and I’d had enough, so I told them I was coming to pick it up tomorrow, whether it was done or not.When I picked it up, I noticed they’d taken the original bridge off, but the original bridge thimbles were still in the body of the guitar. (You have to pull these out to install the new bridge.) Later, when I got it home, I noticed the gouge in the finish about an inch from the thimbles. It’s clear what happened—they couldn’t figure out how to get the thimbles out of the body, and they tried to pry them out with something and gouged the finish. I took the guitar to a real guitar shop downtown after that, and the guys there confirmed that there’s absolutely no reason anything should touch the body when you take the thimbles out, and that the guys at Brothers clearly did not know what they were doing.The other shop finished the installation in a few days, by the way. But there’s no fixing the gouge in the finish of an otherwise perfect guitar.

Nice selection, helpful staff (even during an event!) and not a massive chain place! I shall be back!

Brothers guitar shop is an awesome addition to the neighborhood- a much needed music shop on the Upper East Side. The crew is passionate, attentive and dedicated to getting great instruments in their customers’ hands.I recently acquired a Gibson acoustic guitar at the shop. Beautiful guitar very carefully chosen. The guitar was expertly set-up and prepared before it left the shop— all in time for a performance nonetheless. As a serious musician this is the kind of reliability you need in a guitar shop. Even beginning guitarists will find plenty to chose from with the great selection at Bros Guitars! Highly recommend.

Did a great job fixing my 80s Stratocaster.These guys are amazing! They love what they do and it shows. The owners and staff are knowledgeable and seem happy to answer all questions. It is so great to find an alternative to the corporate wasteland that Guitar Center has turned the musical instrument industry into. I have send friends to them and everyone I know leaves satisfied....I know I did.

Amazing experience! Im from France and I bought an incredible Nash S-57. The guitar was shipped in no time, arrived perfectly packaged and well protected, and Shawn has been really helpful and patient as he answered all my questions. Im 100% satisfied!

I heard about the shop last summer when my friend told me he got a summer job working here. At the time, the shop was in the back of a hardware store. I instantly fell in love with the place and began taking my guitars to be set up here. The guitar tech, Joey, always does a great job at setting up your guitars. He listens to what you want and will adjust your guitar free of charge after it has been set up. Ive never had a bad experience here. I would describe this store as somewhat of a community center for musicians. Everyone in the store is enjoyable and welcoming to be around. I feel less like a client and more like friend when Im at this store. The brothers Shawn and Frank will do their best to accommodate you when you visit this store. When I asked Shawn if they had a particular kind of guitar pick and he didnt, he ordered the type that I like. Now I have an excuse to come to this store more often to buy guitar picks.Best thing about this place is that the staff members believe that a music store should always have someone jamming.The guitars that they have on display are amazing pieces. They have a lot of vintage and unique gear that you cant find in any local Guitar Center. If I could rate this store 6/5, I would. Support this store!

I didnt even know about Brothers Guitar Shop until a friend posted an article on FB about them. I was happy to have a guitar shop in my neighborhood!The best part is that they were so efficient and accommodating when I needed a last minute repair on my instrument for a show. Totally cool, friendly and professional attitude and vibe. Recommend big time!

Great and friendly staff. Knowledgeable and with a surprisingly diverse selection of guitars for such a small shop. Also, if youre left-handed, they have a nice selection for you too.

Fantastic place.

Helped me a ton with getting new guitar strings on and figure out my fret buzz issue, super friendly staff, nice to guitar noobs like myself. Actually helped me learn how to restring a guitar and gave me a free tool for it!

They were rude ripped me off and poor customer servicelooks like a front store for weeddont go thereill shut them down

Brothers just tuned up my Martin 000-28. Perfect job. As always. Soon as another of my guitars needs attention, Ill bring it in. Love having them in the hood.

Was looking for a local place to get a restring and set-up for my guitar and I couldnt have asked for a better experience. Joey is the man!!! Knowledgeable, personable, and an all around nice guy. I cant recommend this place enough. Brothers guitar and Joey are the real deal. Dont waste your time anywhere else. And make sure when youre there to ask Joey about his meeting with Slash!!!Thanks again you guys!!!

Came here to restring my acoustic electric, and since Ive never restrung before, Sergio walked me through the entire process (very down-to-earth dude and super helpful). A genuinely chill vibe at this place; the kind of shop youd expect to find roaming around Brooklyn. Ya gotta love it.

Recently picked up a sweet Epiphone Casino Coupe in great shape for a very fair price from Joey. He even included a setup that I can come back and have done later. Ill definitely be back to Brothers Guitar Shop. Love the location.

Staff was friendly and helpful, and the store has a great energy. Ill definitely come back!! So glad to have them in the neighborhood!!

Wonderful sales persons..Greta advice. My kids group enjoyed every moment.

I live here in NYC, & I saw a a local segment about Brothers Guitar shop, about what they were about, changing one business 2 another, adapting, changing their mode..anyway needing some hot- rod pickups put in and give my guitar a Birthday, Joe the Lutheior there did a great job, fair price, & I will bring my Dobro resonator acoustic in for a electronic upgrade! Thanks Bros.. awesome shop, highly recommended in my book, & I get the added bonus to shop local!:)~*

They just set up my third guitar. These guys rock! Great spot for small items......picks, strings, capos etc. They keep a great stock of guitars and amps as well.

The guys are welcoming, knowledgeable and really helpful. They made sure I tried a number of guitars and I ended up buying a guitar I absolutely love, but might not have tried but for their recommendation. It’s a nice shop and I’m happy they are in the neighborhood.

Everyone here is helpful, enthusiastic and professional!They are customer focused and generous.Joe the guitar tech is a true professional and I trust him fully.

I was in the neighborhood and my classical had an issue and Joey the main repair tech was incredibly helpful and fixed the issue right on the spot.  This is a great gem in the UES with a lot of nice guitars and pedals to check out.  Ill definitely be back.

Top notch guitar shop where the city needs it most, the brothers have great gear and do amazing work. Highly recommended!!!

So I decided to support a local business in my neighborhood. I usually go to guitar center or deal with sweetwater. First they told me $85 including strings for a set up. I usually get it done $60. Told to pick up the guitar after a week. It was not ready till 3 days later they pushed it one day then second day then to the end of the third day...it took 10 days for the whole process. I go home and the fret buzz is still there.. i mentioned it when I dropped off the guitar. They said oh well take care of it...the tech guy wanted to do that as extra work ... i get everything done properly elsewhere ....basically they did a string change. Then they double charged me for a misc repair 90$. I went back for it and they refused to refund the whole amount claiming set up doesnt include strings. Buying a squire would have been a better deal than this scam.I would reccomend staying away from this place.

I came in for a set up and after a month of my guitar being there it was still never finished. After calling multiple times I was told it would be done the next day, 2 weeks later it was never done. They were unprofessional and unreliable. I would not recommend getting anything done in this shop. The workers are rude.

Walked in off the street to browse. This is an old school shop, the way a guitar shop should be. Just a nice bunch of guys who chat about guitars and make you feel welcome.

Amazing people. I won’t go anywhere else for my guitar needs!

Great place they really know aboutGreat customer service

I bought a guitar on eBay from a guy who had work done at Brothers Guitars. He told me to call Brothers and ask about the work they did. Joey at Brothers knew exactly what he had done to the guitar and was very knowledgeable. He was very generous with his time and I greatly appreciate it!

The guys at the shop know their stuff, real players and techs work here.

I had snapped one of the screws while adjusting intonation on my Gibson SG. I took it to Guitar Center and they told me there’s nothing that can be done. Joey pulled that screw out in no time and replaced it. He also set up my guitar on the spot in like 15 minutes and it plays amazingly. I’ll definitely come back here again!

They were super helpful and knowledgeable! Great to work with, will definitely be back.

The owners at Brothers Guitar Shop don’t care about the neighborhood - they have very loud live band performances out in the street, in the middle of a residential neighborhood. Please dont spend any money here - the type of people who dont care about who theyre inconveniencing in the middle of a pandemic will probably not be very good to their customers either.

Brought my daughter’s electric guitar to Joey to adjust the neck early in the morning - Joey gave it a full go over and set it up perfectly and I was able to pickup that same evening. My daughter was so happy to have her favorite instrument back in mint condition again and spent hours playing and writing songs. It’s great to know that there is such a capable repair and tuneup option in the neighborhood.

I brought my vintage Schecter bass in for a long overdue set up, after years of gigging and recording with it, and these guys went above and beyond with it. Its better than new, plays and sounds like a dream. They fixed things and problem solved stuff I wouldnt even think of. What a great bunch of guys, all pros, thank you Joey, Robbie and Frank, cannot recommend these guys enough. Not enough stars to give!!! -Matt Dolingo

I noticed this place for guitar repair in my hood so I thought I’ve give them a try. Absolutely awesome service! Joey Rodriguez, the head guitar tech set up my USA Hardtail Strat. He adjusted the pick up pole pieces that were in my way and adjusted the neck relief and intonation! My baby never played better!Thanks Joey! You guys rock! I HIGHLY RECOMMEND these guys!

Not only are these guys the nicest folks to deal with personally and professionally, but not only are they knowledgeable, they offer expert repair, super fast turnaround, and their guitar tech can tell you more about your guitar than the manufacturer could . I dropped off a Takamine for a truss rod tweak and intonation and set up .. it plays better than the day I bought it .. I’m not going to bash the guitar centers and Sam ash’s of the world ... wait, actually I am ... don’t waste your time and money on sub par service and inexperienced guitar techs ... take your guitars and basses to Brothers ! AND THE NEW STORE !!!!! CONGRATS GUYS! Beautiful store, loaded with inventory, and bringing musical joy to the community ! Well done !

Thank you Joe for taking excellent care of my guitar! This place is great - shares the knowledge and very welcoming. I will be back!

What a terrific experience having my Taylor Academy 12 - en guitar worked on by Joey! I thought I needed new strings, but he said I didnt, so he adjusted the truss rod to make the action even more playable. Couldnt be happier with my visit there, and Sean (I hope I spelled your name right) welcomes you at the door and makes you feel as welcome as could be. Highly recommended!

Nice and knowledgeable guys that helped with some needed repairs

Joey fixed a headstock of mine, it was perfect. He came highly recommended by a pro and he didn’t disappoint.

I had Joey set up an Epi Les Paul. Im very happy with the work he did, and he was really pleasant to work with. I would definitely recommend bringing your guitar to these guys.

Joe took my guitar that I thought was beyond repair (bridge had snapped off, tuning knob fell off) and made it singing like brand new. Very satisfied with the service and fair price, will definitely visit again if similar issues arise.

They hustled me out of a mint condition Cordova Guitar for 150$ its

Brought in a wonky, self-assembled parts-flyingV-ster guitar that I could not get playable. Joey did a great job of setting it up, moving the nut, etc. and now it plays like a champ. Big fan, and great to have a guitar guy in the UES.

I dropped off my boyfriends guitar for repair and some minor work. Expert repair, prompt turnaround time, friendly staff and very knowledgeable . He was thrilled with the work and Brothers is very highly recommended ! Thanks guys!

Joey and Frank are amazing guys, very kind and professional!It was a great experience!!!

Amazing service!

I love this store, nice atmosphere. We already needed a store like this in our neighborhood! Thank you Frank for your service you are very kind, my daughter is happy with her guitar 🎸