My husbands phone broke while we were visiting from California. We came into att to look at new phones and Hunter was so welcoming, patient, and helpful. He provided great customer service and was one of the best parts of our vacation! Thank you, Hunter for your help!

I just had the most efficient and pleasant experience, that I think I have ever had! While I had previously called this corperate store and found myself hopeful about the customer service, nothing prepared me for how kind and effective Jake Mehl was. Jake listened to me about my previous experiences, he solved the issue that brought me in, evaluated my plan for discounts, took care of my other devices, saved me money, made me feel valued, and he did it all with a cheerful attitude. The store worked to balance its customer load while I felt like I was getting the Queen’s treatment. 15/10 would recommend !

This AT&T store is the worst. Bought a mobile hot spot it does not work they could not even get it to work. Asked for my money back and they said they would have to charge a restock fee of $55.00 What a rip off company they sale bad stuff and then wont give your money back.

All of the employees were extremely friendly and helpful! Ivan P. Helped us and made our visit exceptional! Me and my husband went in expecting to be let down but Ivan really saved my husband from being in the dog house!! Thanks IVAN! We will be returning customers for sure!!

Caden was awesome! Super helpful, knowledgeable, and efficient. A+ customer service. Very much an asset to the team there at Delta Waters Road. Jake was awesome and impressive too.

Excellent customer service, and very happy with phone service. ☺️

I had such a positive experience at this store. I was waited on immediately. The rep was friendly, calm, knowledgeable, and not high- pressure. I am a happy customer!

Awesome customer service would highly recommend AT&T.

David Jones at this store was spectacular, best service I have ever had and extremely knowledgeable. We have learned to always go to this store and not to use any other att stores that are just approved dealers of att phone.

Save yourself the headache. Go into the store. Dont bother trying to get any of the online promos. I literally spent more than 18 hours just trying to take advantage of a $500 credit posted online with At&t. It should have been so simple, but it turned into the worst experience.In the end I still had to go back to the Delta Waters store. Weston saved me & took care of the insanity. I wish I had never tried to get the promo. Worst Experience Ever. It took time to fix, but you cant replace good in person service.Thank you Weston!!!

Our sales rep Easton was great. He was honest and upfront about our plan and understanding of what we were there for. He sold us 2 new phone but unfortunately he was unable to get mine to accurately reflect paid off. Had his system allowed him to do so we would have ordered my phone as well. Now the phone customer service line was absolutely 💯percent awful experience.

Jake was awesome! Incredibly knowledgeable and helped me maximize the most from my plan options, discounts, and guidance with my phone. I usually avoid coming into these places as much as possible, however todays experience was all about receiving excellent customer service and I would be happy to return here any time. Jake truly eased my way today.

Came here after being treated TERRIBLE at Best Buy for a charger. When I walked in the door Caden was awesome helped us out such a great experience!! The manager BJ is great as well they are so respectful and kind thank you!!

Josh and B.J were amazing and so helpful switching all my stuff over! I Highly recommended!!

David at the Medford OR store was incredible! Very knowledgeable and extremely friendly and helpful! I will definitely be back to this store!

Very helpful and will sell you what you need.

Caden took the time to find me a better deal on my current plan and helped setup my new iPhone 12 making sure I knew how to navigate without the home button I was used to. Thanks so much!

Excellent service! Very friendly and helpful! Got an upgrade to a new iPhone and they helped transfer everything over and set up my new phone.

Went in today to upgrade my sons phone. As always we have rather best service and support. Today we had the pleasure of having Jake help us. Every employee is always wonderful. They even remember you from past visits. I recommend them fir all your phone needs.

You’re gonna lose a lot of your loyal customers that have been with you for over 20 years just because you’re unfair. only new customers can have unlimited data, thats bs.

Smoothest & most efficient experience Ive had getting a new phone. It helped I knew what I wanted but really David was easy going & friendly. Also we only waited 5 minutes!

We were pleasantly surprised with our visit to the Delta Waters AT&T store. We were helped by BJ and Dave. We were having issues with our phones and were able to upgrade and replace them. We adjusted our data usage (we were using much less than we were paying for). Our youngest got his own plan (he said the service was good) and our bill was reduced. Other patrons also left feeling good about the service they received.the atmosphere was upbeat and very positive.

Im very happy with how I was treated. Very quick and very professional. Your in store help is the only reason why I continue to use you.Hows about you stop trying to push online self service anymore. We want the company to do its job by hiring people to help us. If I wanted to do all the work myself, Id rather send you a bill for my time instead of giving it up for free.

We came in store at the Delta Waters location thinking we have an issue that can’t be fixed. But CADEN STIWMESMA was the best! He was not only kbowleageable, he was kind, gentle and understanding to what seems to be an issue to my husband and me. He worked through our situation without effort, showing efficiency and product knowledge. He was personable and wore the customer service up his sñleeve. Bravo! Can I give a ten? Thank you Caden!

Came into the store today to get a new phone and update my account. Ill say each and every time I come into AT & T I always get the best service. Today my experience with Bj and David were both amazing. As they were pretty busy they were quick and very nice as customers were waiting. Always a wonderful experience.

Might I say I had such a great experience. I went in there looking to upgrade my phone. It was a long process on my behalf because of the logistics of my situation. Andy one of AT&Ts employees sat there and answered every one of my questions efficiently and patiently. He as well as kept me company while waiting for my mom (the account holder) to arrive. He went over how to function my new phone on the tester devices. Finally my mom arrived and I could finalize everything. We were in the best care. He was professional in every manner and thorough with what the process entails upgrading my device in all. My mom and I ended up switching device since she wanted the S20 Ultra but they wernt in stock at the time. So I took her S20 standard. We got a new case and all the bells and whistles. I was in there give or take 3 hours by choice. Andy is such a great guy and I am thankful to have gotten such an awesome experience. I would recommend anyone going into AT&T to get Andy to be the one to walk you through.

I had the pleasure of receiving service for a new iPhone with Bayleigh who was pleasant and so very patient with me as an older person and explained everything so well that I felt confident leaving with my new phone. She was able to answer all my questions to my satisfaction... truly a valuable employee!

No waiting, Caden was right there to help me. Was very polite with this old lady and did a transfer of phones for me. Had a good chit chat while waiting for phone to load (dogs, who couldnt have a good conversation) Caden was great! Long time AT& T customers and couldnt be happier! Thank you AT& T.

David was great during the sale, extremely helpful and kind. BJ the manager stopped by and helped us as well with incredible customer service. I’ve never gone anywhere better for phone and tech.

Jake was extremely helpful and friendly as was his manager, BJ. Took the time to get our problem solved instead of passing us off to someone else.

Ivan was very knowledgeable and helped me change plans in a matter of minutes. 👍🏼👍🏼

Difficult to understand the employees sometimes. Also, the internet deals are a joke. We tried to activate the $300 prepaid deal and couldnt get it to work, in store twice and three calls to 611? Is this deal even work or just bs????

Super helpful and very friendly! We drove out from Grants Pass to do a line switch and add a line and Hunter made it happen in a timely manor and made the experience less stressful. Thank you so much for the awesome customer service. We will be back!

I have had nothing but amazing experiences in every single encounter with this store. I have came in numerous times the past several years with a multitude of phone issues and some crazy problems and stories to go along with it. Not only were my phone issues always solved and figured out in ways to give me the best deal possible, they went above in beyond in their customer service (especially BJ, who has helped me almost each time I’ve been in the store and always made my experience easy and fun and successful) to the point where I am excited when I get to go in now.

Outstanding Service!!!BJ helped us with our MANY cellular needs today!I brought my 84yr old Dad in to get him an Apple Watch. BJ was amazing with him, he set it up, taught him how to use it and simplified the entire process! Couldn’t ask for any better service here!!! The bonus of the evening...they have a special on the second watch so I also got one! We needed cases for 2 other phones, change of address, he was able to get us the best deal for everything. Very highly satisfied with this visit!!

This is my new go to AT&T store no other store in my region provided this level of caring for their customers I will always go back to the store only the others may as well close the doors good job guys!

Hunter was absolutely incredible!!!! He spent 4 hours assisting my entire family switch from a previous service provider. The time was mainly due to my end with having to shore an issue on my behalf. Hunter took care of every single detail from taking in our old phones, transferring all of our personal information which is highly sensitive because of our careers, to helping us with a way better family plan with better coverage to even entertaining our daughter who is young and wanted to watch TV. He got things situated with our new Apple watches and got them connected as well as helping us with our cases, screen protectors and even placing them on for us! My husband and I are first responders and I’m currently injured and he was so helped with my accommodations! He Was so positive and uplifting, never seem to be bothered by a long project of switching over with so many phones and devices. Despite the mask requirements and not being able to see his face we know he was smiling and laughing along with us. Couldn’t ask for a better employee or better help! BJ the store manager Referred us to Hunter and New that he could take on our large task! And Hunter did just that! BJ was also very helpful and supportive in between and so positive and uplifting. If we could give Hunter 10 stars we sure would! He deserves a promotion and a raise! Will they come so much for taking care of our family!

Jake at the Delta Waters store in Medford, OR is, as always, absolutely incredible. He’s intensely knowledgeable and so kind. He goes above and beyond each time I’ve been helped by him. I can’t say enough good things about him. Thanks, Jake!

BJ has been my go to phone guy for more than 10 years! He has more knowledge of phones and techno stuff. I can always rely on his expertise! I wouldn’t go to anyone else. Best phone guy ever!!

I want to give a huge shout out to the AT&T store on Delta Waters and to Josh. Extremely knowledgeable, patient, friendly and helpful to both my mother and I. Thank you

We Love this store!Ivan was great and helped us out of some big issues we were having! He is very helpful and professional! Ivan is a great asset for at&t! At&t is a great company!

I was very pleased with the time and energy that manager BJ at AT&T store spent with me.He taught me a lot about the new technology and I will be able to really use my new phone well. He was great!

BJ has helped us tremendously! Great service, great experience! Customer Service was outstanding! Couldn’t have gotten better service anywhere else!

Bayleigh is the best.Honest and trustworthy.Takes the time needed to help the customer no matter what.Thank you very much.We need more like you .

BJ is amazing! Very helpful, nice, extremely knowledgeable! And funny 😁 It really makes coming into the store enjoyable. I will be recommending ATT to my family and friends 😊

Caden was great with us. Helped with all the questions and to decide on things that we were on the fence about. Thanks for the great customer service.

AT&T is worthless in Medford. I should have never left Verizon!!

It takes 10 minutes to purchase a charger, And it takes up to an hour to purchase in iPhone due to customers questions and needs. WHY DO CUSTOMERS LIKE MYSELF WANTING TO PURCHASE A $10 CHARGER HAVE TO WAIT IN LINE BEHIND CUSTOMERS WHO WILL TAKE HOURS TO PURCHASE A PHONE? RIDICULOUS!

BJ and Bayleigh were very helpful! It was quick and easy to get my new phone. I appreciate their professionalism. I recommend this store!

Experienced the BEST customer service at the Delta Waters location! David, BJ, and the new guy Hunter were absolutely awesome! They went above and beyond to fix our problem and even saved us money! Honestly, they make a great team and are very knowledgeable and have the customer’s best interest. Highly recommend ⭐️

Jake was really helpful as was BJ. They were able to answer all my questions as well as help me get my phone.

Bayleigh Thank you so much for your excelent customer service it means alot these days! Be Blessed and keep it up! Thank you again

David was fantastic and really help us find what we needed! Highly recommend this branch!

BJ ROCKS! Always polite, efficient, and even has a good sense of humor. Always fixes my phone challenges with a smile on his face even after he has been at the store all day and it is 5mins till closing. The only reason I stay with AT&T is because of BJ.

Great guy BJ nows his job and take care of your needs very Quickly

I have been given the run around for over a year on a promotion. No one at the store can help solve the issue. When I spoke to customers service over the phone they say it can easily be solved in store. The store employees are no help, rude, and like to pass the blame on each other.

Just had an awesome experience with BJ! When we upgraded our phones through a different dealer, our current phones were suspended and unusable. ATT tech could not help us. BJ had them fixed in two minutes!! Thank you BJ!

Great service! Super easy, friendly, fast even without a receipt.

AT&T sent me a survey and asked for comment and this was my response:My husband Robert Rockholt and I, MariaElena Rockholt are AT&T customers. Yesterday, 10/17/20, Saturday went to AT&T Medford, OR Store and the store manager Thomas Joseph or TJ made sure we were given the best service. I believe this was the best service we ever had with AT&T. As customers built up that day, he made sure that organization and good service were given to customers that were also there with us. He went over and beyond his functions as the store manager and at the same time we have observed that he treats his staff well, when approached for help and needed some answers, he was immediately there to help them. TJ was very courteous, cordial, efficient, and professional. He knows everything going on in that store. Furthermore, he was able to extend more sales like the AT&T TV. I think thats a better deal for us which he introduced other than the sale of my cell phone. When we got home, we were not able to play our AT&T cell and TV. He returned our call right away and went again over and beyond his duties even if it was time for him to leave his work and eventually was already with his family and yet he continued his work with us. He finished what needs to be done to help us even late at night. We actually felt sorry for taking that time away from his family just to help us... so AT&T TV and my cell work. He is such a hard working man that we believe he should be taken care of very well by AT&T for such dedication and excellent work that he gives to AT&T. This was our first time to meet him. My husband and I are the worst in technology and yet he helped us through it all. I am glad he was there in that store and the AT&T manager. So... I hope AT&T takes care of their asset... TJ for an excellent job. All the best... Robert and MariaElena Rockholt 😇

The last two times, that Ive been in the AT&T store here in Medford,Oregon.The associates, have not wanted to really help out, with issues.The last time, I was in they were all standing around chatting, and still really didnt want to help either.Im about to change to another carrier if this keeps up, and Ive been with AT&T for several years now.

Favorite location for our carrier in Medford.

BJ and David have helped me out on numerous occasions and always super attentive and helpful. This is the only store I go to!

David did a great job. I was in and out in minutes with exactly the info I needed.

Bj is the man! Makes everything super easy and simple.

Bayleigh was extremely helpful and informative. She is amazing!!

This store does not care about their customers at all. Walked in to get help with an issue with my phone and left very unhappy about 2 minutes later. Caden helped me and wore his airpods the entire time while helping me. He didnt listen to anything I had to say and all he could say was that it was because my phone wasnt updated. Im having trouble with my speaker, which has nothing to do with the update at all. He was very rude and unhelpful. My family has been loyal AT&T customers for over 10 years, and now may switch because their customer service has gone downhill.

Jake is awesome

Caden was very helpful on finding the right priced plan for me & my grandfather. He didn’t try to oversell on things we clearly weren’t interested in and ended up saving up a ton of money every month. Overall, it was the best customer experience I’ve had in quite a while.

David was excellent! He was more than accommodating and clearly knows his job. We live in Grants Pass, but happily drive the 30 miles to this store. Thank you!!

I just updated my iPhone and Caden was so very helpful and patience with. Thank you AT. &T. Caden was the best help today!

Jake provides consistently excellent service with a wonderful attitude every time I have visited. As stress free as dealing with any phone provider has ever been, 10/10 would do again.

Weston was great as was BJ

I received great service from Josh at medford store

BJ Cardinal is a really great guy and an awesome salesman! I had no intention of buying a new phone, but he showed me the new Samsung Z Flip 2020 with the flip glass... he sold me right there!!! Soft sale, no high pressure. I love this guy! ALWAYS helpful, too.

Every single person in this store is helpful and pleasant. Great people.

Store attendants were very helpful.However their phone service that you have to go through for claims was not.

Great service. hunter helped a lot

Although I’ve experienced quite a few issues lately I want to give a shout out to Ivan for going above and beyond my expectations. Having 30+ years of customer service myself I consider myself to have high expectations so exceeding them is not an easy task. Thanks again Ivan.

They didnt have what we want but they directed for the go very helpful. I was looking for part for the phone.

AT&T has been wonderful! The service is bar none! Jake has been our go to person and is the perfect example of how AT&T is such a great company!!

The customer service at this store is excellent. I recieved my new iPhone from AT&T in the mail but had to take it into the store to get a system error worked out (SIM card was not activating). I was greeted immediately upon walking in the doors and a rep named David identified the problem with my phone and resolved it quickly and competently. I was in a rush to catch a plane so was very happy with the fast service and iPhone in working condition.

Jake was the best! 10/10, would recommend.

Store rep just hung up on me while I was re-asking a question. He didnt understand the first time I asked. Lost a potential customer as I was going to buy a phone today.

Jake was awesome

The guys where all very friendly and helped out an got me started. I was very happy

Best place for help with your apps

Excellent customer service. David helped me through technical issues with ease and competence.

BJ was great! Quickly fixed my issue!

Bayleigh is the best ever and super patient

Jake, Ivan and BJ are the best part of AT&T!!

Battery on old SE was done. Jake was excellent getting me all set up on a new 11.

I swore I would never goo bank to this site because they were not the most helpful, Im glad I did go back however. I was helped by Jesse, who is new there. He was amazing. He was super helpful and kind. I ended up getting a new phone and DIRECTV which I would have never considered had I not encountered Jesse. He help save me money by getting rid of Charter for my tv services and he got me into a new iPhone which I love. I would hourly suggest going to this store and asking specifically to be helped by Jesse. I couldnt have had a better experience.

First time customer-awesome experience!!!

We had an appointment with Caden, but we ended up getting helped by BJ. We came in for an upgrade and a new line. I couldn’t be happier with the way everything turned out that day. We even ended up getting a $400 Samsung sound bar for $80! If that’s not a steal, I don’t know what is. Thanks for everything BJ! 😁

Caden gave me great customer service and he helped me with my phone .

Great customer service

Great friendly people they will get you the best of Service and phone plans for you

Went into the store on 10/9 to exchange our REPLACEMENT Note 7 for a different phone and we were told by the store manager that AT&T was not replacing ANY Note 7s even for other phones and that if we did not like it we needed to take it up with their corporate offices or with Samsung. We called another AT&T store in town (South Gate) and were told that it was absolutely NOT TRUE. We were helped at that store, got our phone switched over and ordered a brand new LG V20. I will NEVER go back to the store on Delta Waters again, this isnt the first time the store manager has lied to me but it will be the last time.

Okay....so...last month I had trouble paying my at&t prepaid online. And after tons of stressful work phone calls between at&t corporate and my bank and couple days without service I finally went to the Delta Waters store. Well, I was greeted very quickly and helped out by Jake after almost an hour of trying everything he could he understood why I was having such a problem the same problem started happening to him and he could understand my frustration but after doing everything over the phone that he could he bypassed the red tape and pulled off a miracle on his end and was able to turn my phone back on within seconds. Jake did nothing wrong but go above and beyond very patiently to help and find a solution to a computer clerical error. I am beyond grateful...Tonight the same problem happened again... I was helped by a very nice gentleman, Dustin, and after a while both he and his supervisor BJ started to see the same problem and had to go through the same obstacles Jake had to but pulled off a miracle as well and I ended up with a new number, a cheaper bill and my phone back on. Dustin’s supervisor BJ had all confidence in Dustin to take care of the situation and he did just that.The point of this review is the fact that no matter how stressful the situation was or how stressful I was and only added stress to the situation and no matter how much time it took both Jake and Dustin and everyone at AT&T will treat you with the most amazing respect and patience that I have ever seen anywhere. They are all very sweet and will do anything possible to take care of you and resolve your situation.Thank you so much guys!!!

Any help I need I now know I can come here an either Jacob or Andre will take care of it... No questions asked... Thanks so much for making my life easier 😀