I came in to upgrade my very slow old phone and Sydney was amazing! Not only did she find the best deal for me but an absolute delight! Set my phone up for me and made the whole deal a great experience in customer service. She is very sweet and a really nice young lady. She made this the best experience I have ever had with Verizon. Shes a keeper!

A huge thank you to Sydney for her fabulous help with the purchase of my first iPhone! Her kindness, vast knowledge and patience made my experience a delightful one! This somewhat tucked away TCC Verizon retailer has been my go to store for many years. The space is large, clean and the staff is truly available to help. I highly recommend Sydney and TCC.

Richie sat with us for several hours to finish switching our account over from Consumer Cellular. The customer service at this store is excellent!

Richard. L was very helpful with everything. Very nice indeed. Made the transactions/transfer smooth.

Jeff was most patient and helpful when I came in with a locked phone. Then he reinstalled my contacts and I now have a working phone again.THANK YOU SO MUCH, JEFF.David was also very helpful.

Thank you Tyler so much for the help. Tyler was super helpful and understanding about my situation. He was professional and helped so much. It was refreshing after a long day of BS. Got a upgraded phone and left very happy.

The young man Richard Landeros was so helpful he worked on getting the the virus off my phone. So it looked and ran like it was new.

Jeff is the best. Very helpful. Ill tell my friends and family about him. Thank you.

This store lied to my mother after seeing that she did not have very much knowledge of iPhones. They knew what iPhone model she had and when she upgraded to a newer iPhone, they made her buy $100 worth of new phone accessories, such as phone chargers and car chargers even though they are exactly the same as her previous iPhones. They told her the old chargers would not work because the new phones have different connections (untrue). Upon learning this, I told my mom that she did not need to buy any of the new accessories they made her purchase. She called them and tried to return the items and the store manager repeatedly talked over my mom and would not let her get a word in, saying she had to return the items within 14 days. They also signed her up for protection plans she repeatedly declined. This store takes advantage of people who come for help with their phones and Verizon plans.

Jeff fixed us up with awesome phones and was very patient in helping us to navigate through them. Great service!!

Jeff was amazing! Every time I come in he is always quick and fast to help he deserves a raise!

Sydney did a great job in fixing our IPhone with a technical issue. Friendly and great service

Jeff was amazing. Thank you

Arrived with 30 minutes to spare before closing. They refused to help my husband and I with the upgrade stating it would take too long. Our previous upgrade took 10 minutes. Essentially these employees were just rude and lazy. One was busy on her phone and computer and the other barely acknowledged me because she was stocking shelves. They also refused to help the person who arrived after us.

Had a great experience with Jeff at the Center Drive store. He was knowledgeable and very patient with me and found me the best promotional deal on my new new. Very satisfied

Jeff helped me with my issue. Took him no time. Super friendly. Great guy to work with

Awesome service from Jeff! Thanks so much!

One guy was working and had a lot of people waiting and arriving. He was totally calm, cool and collected.

Jeff our technician did a wonderful job he was very patient knowledgeable and accomplish things that I know I would have had extreme difficulty doing without his assistance our phone now is a wonderful product to use thanks to Jeffs help thank you

I had the pleasure working with Jeff. I had a bunch of issues on my LG and he helped get it running smooth again. This is one great guy.

Fantastic!! Jeff was extremely helpful. My last phone got smashed and I came in to find out what my options are. He found a great promo for me and got me all set up. He is one of the best!!!!

I checked in online for an appointment, waited 45 minutes and my appointment was canceled. When in store, was barely acknowledged and employer did not offer an explanation. He spent three minutes with me, gave me no offer and I left

Jeff was amazing at issues with my device he took the time to analyse it and get the situation fixed text Jeff

Just another cell phone store. The 3 stars does not reflect my opinion of this particular store, but more so my opinion on cell phone stores in general. If you need a phone, shop around. Another provider might have a better deal for a plan that better suits you and your lifestyle.

Great service, great people!!

Very knowledgeable guy! I drowned my 8s in the washer, and he was able to move all my stuff over, anyway. Most efficient purchase from Verizon, ever! Thank you

Jeff got my phone back up and running again. Took the time to make sure all issues had been taken care of. I would recommend anybody to work with Jeff. Thanks again

Follow up 3/14/2021:Since the message addressing my concern I emailed the address they advised and to the lack of my surprise, they did not address the issue or follow up with me to “regain my trust”.Just so everyone is aware, the “response from owner” is a public relations tactic to save face but they will continue to let the wrongs still go uncorrected ;)TCC VerizonI realize that TCC is a licensed Verizon retailer but as a Verizon customer of 10 years, one would expect the same level of service as going into a Verizon Corporate location.That was not our case.In late November we ordered a iPhone 12 Pro Max. We came into the Center drive location on 12/02/2020 to get the new device set up on the account on an early upgrade.We were dealing with Ryan P. We clearly told him that the line that was eligible for the early upgrade was not getting the new device but would be putting the new device on Line 1 and Line 2 would be assuming Line 1s current phone.Ryan said it was doable and examined the device to be traded in a said that we would get up to a -250cr on our bill once the phone was traded in. He proceeded with our set up and when it came time to hand over the old device, Ryan had realized he messed up the transaction when he was promoted that due to early upgrade on line 1 our trade in became ineligible.Instead of keeping us there longer after being In store for an hour, he said he would work on correcting it with customer service and call us so we could bring in the old device. He took a photo of our invoice on his phone and we left.I gave Ryan that weekend through the following Monday to call and no call. I called the location on Tuesday and Wednesday left voicemails requesting a call back from Ryan- no call back. Called Thursday went to voicemail again and did not leave a message.I had to deal with Verizon customer service 2 times until on the 3rd we got a customer service rep who was able to get us fixed (a month after our purchase). He had informed us not only was this typical of franchise locations, but also that the -250cr was misquoted and should have instead been expressed as a device buy out.My point is this.Your sales Rep Ryan failed us. Your management failed us by not holding sales reps accountable and ensuring that they are giving accurate information and taking ownership of their customers they come in contact with.The way I see it, the time and frustration it took me to fix his mistake, even though the -250 credit isn’t owed to us, it should be on principle.But as experienced by being blown off and ignored, I do not see any level of customer service being extended to us by your location or TCC. This one transaction has damaged our relationship with all TCC Verizon locations and will not be bringing our future transactions through TCC.

Jeff is one of the best

When your phone goes up in smoke it can be pretty stressful. Yet Taylor at Verizon took care of all my needs and I walked out with a new phone, apps installed, information restored...So grateful. Truly appreciative for the excellent, professional and gracious service. 10 stars.

Jeff is by far one of the best, took the time to find the best fit for my needs. Got my disney bundle set up with my new plan and a better phone. Thank you Jeff

My experience with Taylor today was amazing. She kept my family entertained during the entire visit. She knew her stuff and got us taken care of in hardly any time at all. I appreciate the conversation, the laughs and the easy going experience!

Jeff - okay this guy was pretty awesome! He was flexible in working with me, helpful, and overall super friendly! He made the process seamless, gave the best recommendations, and wasn’t pushy at all. 10/10 would recommend 👌🏽

Jeff did a great job. Best experience Ive had at a cellular store ever. He is a keeper. Thank you

First time I’ve used this Verizon retailer. Will not go anywhere else from now on. Jeff was great. Very patient with this non-tech-savvy old gal.

Taylor was amazingly helpful, professional and knowledgeable. She made switching our 4 lines from another carrier painless and fast! Just really great to work with and would definitely want to work with her again :)

Tyler is an incredible help with an older person new to purchasing a hotspot and he is a very effective teacher to a new techie. He communicates very effectively and is knowledgeable about the world at large.

Came in and work with Jeff. This guy is top of the top.

5/5 stars for knowledgeable, efficient, professional, and personable service at Verizon TCC @ Center Drive in Medford. Thanks to Laurens expertise, after one short hour I walked out of the store with a new phone, a new plan, and my old number ported over to Verizon. One week later, Ashley took the time, and had the patience, to answer all my questions, help me personalize the settings, and open an account with Verizon wireless. Feeling very happy about switching to Verizon and grateful for getting fantastic customer service. Keep up the good work Verizon!

We are so impressed with the professionalism of Toryn and Taylor! Our account wasn’t easy to work with and they were diligent until the problems were solved. Very easy to work with. Calm and very personable.

Jeff went above and beyond to get me set up and make sure I was set properly with my new phone. I would recommend him to everyone

I was helped by Toryn Clark. Excellent customer service. Patient and kind. Took his time going over everything with me. Especially understanding of my hearing loss. Even repeated something in case I didn’t understand the first time. Best service provider and service I’ve ever been given.

Jeff was excellent! He was so helpful and kind. Thank you !

We had difficulty transferring our data from one OLD phone to a new one which we needed to come in for 2 different days. Toryn helped the first day and Robert the next. Both gentlemen were TERRIFIC!!!! They answered our questions, gave helpful advice and lead us in the right direction. We really appreciated their honesty and true customer service.

Hed a great experience working with Jeff, amazing personality. Recommend working with him. Thank you

Jeff-Did an amazing job today getting my new phone set and transferring my old phone to my dads line. He had an amazing attitude and was a joy to be around! Cuddos to him

Geri was super helpful! Helped get my lines over from AT&T, transferred everything to the new phones, and had us laughing the whole time. Highly recommend this young lady if you want someone who is honest and takes care of her customers.

Jeff excellent service and so very patient! Great direction with new phone! Thanks so much! Jane

Jeff provided the best service Ive ever experienced at a Verizon location got me hooked up with an amazing phone the LG v60 cant wait to play with it

We went in to switch from our long-time company (35 years with them!), due to our relocation to a city where the former providers service was not strong. We were sad to leave them, but decided Verizon had the best coverage where were going. Robert C. helped us decide on phones and a plan that worked for us. Someone had called in sick, so he was alone, yet he managed to help several other folks who came in during the hour-plus we were there, without missing a beat. We appreciated his help and knowledge and are hoping this is the beginning of another long-time relationship with a phone service.

The team here is awesome! Jeri was quick, friendly, and helped entertain my kids while also helping me with the new phone. She made it way more of an enjoyable process than it ever has been.

Jeff did a great job. very professional a d helpful. thank you!

Toryn was polite, knowledgeable and so kind helping me upgrade my new iPhone. I highly recommend him!! Top knotch!! - j

The best experience at a Verizon store and we’ve gone to all the ones in Medford! Levi was so knowledgeable! My husband bought a crummy screen protector off amazon and had gotten glue in the speaker on his Note 10 +. . Levi was able to clean it out so the sound was much better! He also helped us pick out a liquid glass screen protector which works great with the fingerprint sensor. If you have any questions or concerns I highly recommend going to see Levi he is terrific!

Toryn was kind and sweet helping me out of my car while using my walker to the store and setting up my whole entire new phone and giving me 100% walk through with it, thank you toryn!!

Nothing but a great experience with Toryn! From the beginning when I needed an extra boost to enable me to work at home during these tough times Toryn made it possible. Then a few weeks went by and I ported over my phone line and combined the two. Im super happy with my new phone and the service I received!

Jeff did a great job explain things and helping us out with our questions

Toryn was fast and friendly adding my dad to my account . He made the process quick and easy. He was kind to chat with and his service was 10/10. I’d highly recommend him .

Toryn was very helpful when the screen protector Verizon sent me with my new phone didnt fit. Says it was for my model but no dice... So he hooked me up with a better one and installed it quickly for me. It was nice to have a good experience come from a problem and have friendly person to work with!

Robert C is AMAZING 🙌 He hooked it up with a Google pixel 4 and one of the cool hum things for my car. Probably one of the best experiences Ive ever had getting a new phone.Dude needs a raise just saying 🙃

Taylor was amazing. I think she needs a raise.. very helpful and informative. Thank you

. Jeff was extremely patient and informative really appreciate all of his time and effort thank you for having such a great helper in your store.

Jeff- did a fantastic job, very impressed with how he handled my situation. Was very kind and friendly, and really tried to help me out the best he possibly could

I just want to say that I went in to the store the other day to get some clarity with some things concerning my bill and Lauren totally took care of me. She did such a great job helping me with my bill she saved me time and money. Would definitely recommend talking to her when you go in. She will take good care of you!

JeffJeff did an awesome job explaining all the features of my new phone at such a great deal. Thank you

I went in there and got helped from Robert who was extremely knowledgeable about the phones and service plans, he helped out alot and was absolutely great to talk to. I went in to exchange my phone and was helped my Levi who was also extremely helpful and knowledgeable about the new phones and plans that they had. Went to sprint and was treated extremely bad but Im happy that happened cause I went to Verizon and they helped me out and were polite and extremely professional. There great

Torin was fast and patient and kind helping me buy out my phone and transferring all my info to my new phone! Thank you ! - lynn

Not actually a Verizon store. They can’t do anything here that you can’t do better online. They upsell very hard and will guilt trip or lie to you to sell overpriced accessories.Bottom line, go to the real Verizon store near the sportsman’s warehouse

Jeff is by far the best rap that I have work with I appreciate his help thank you.

Jeff is The Man! He has such a friendly and professional demeanor and is confident and well versed on Verizons products and services. A personable guy with a great attitude! I left feeling really good about my experience. Keep Jeff around. Hes The Man!!

Toryn, was excellent putting on replacement screen for me. Nice personality too!

Had a great time getting a new phone. Toryn made it incredibly quick and easy to setup everything and get us on our way.

Best phone retailer experience of my life. I walked in, asked for the phone I wanted, and the deal I wanted, and was out of there with a great phone and great deal on less time than it took to order a burger a fast food joint. Lauren was professional and friendly and helpful, and best of all, she saw that I knew what I wanted before I walked in, and didnt try to pressure me into buying anything. This is how buying phones should be.Edit: Turns out it was easy because they were inept, and didnt actually do what they said theyd do. Got a surprise $50 charge on my bill, and my bill went up another $10/month after that. Hours on the phone later, after being reassured it was fixed multiple times... still over charging me.. all because the original purchase was entered incorrectly. I would rather just give the phone back at this point.

Jeff was great, I was over Verizon until I came in today and met Jeff. He restored my faith in Verizon. Thanks Jeff

Robert was a gem. So very patient and helpful. I will be back to this store to see him with anything that needs to do with my Verizon account. Recommend the store 100%, but more so recommend seeing Robert when you get here.

Gus was amazing. Thank you so much

Toryn (at tcc Center Dr. store )was very pleasant, most helpful and extremely patient with me. (Im electronically challenged,to say the least.) I really appreciate the way he treats a customer with respect, and does his best to put us at ease.Sincerely, ---Colleen Babich

Had the best experience! New s20 Ultra. Torn helped get it set up. Good job!!

JeffThank you Jeff for the fast and knowledgeable service it was a pleasure the way you solved problems with our new iPhone 11’s

Toryn went above and beyond any expectation! He stayed late to make sure my family was taken care of during a very difficult transition from another company. Toryn made sure my family left safely with peace of mind. I can’t thank you enough Toryn for the exceptional customer service and your extreme kindness.

Taylor was my associate who helped me. She save my entire life. She held my hand and walk me through step-by-step everything I needed to do. She went above and beyond customer service. Give her a raise.

Jeff was so amazing, he got me all set up. Had a issue with my old iCloud, I was using charter email but canceled them and lost access to that email to transfer my things over. Jeff found a way to move my contacts and photos to my new se 2020 and set me up with a iCloud with gmail so I never lose it again. You’re the best

Robert C. was absolutely wonderful. He took the time to go through the plans and phones with me to find the best fit for what I need, and he was very patient with me the whole time. Definitely recommend this store.

Recently switched my phone line from another carrier to Verizon at this store, Bobby was extremely kind and helpful along the process made everything very clear and easy to understand. Great working with him through the process, would definitely recommend Bobby and this Verizon location to anyone.

I went and saw Ashley at the Verizon store yesterday, she got me set up with my new phone. Very nice and helpful young lady

Toryn was extremely helpful in getting me back in phone contact after my phone died. Very knowlegeable and efficient as well as friendly.

Toryn was great and efficient at helping me with my upgrade - extremely patient and kind- would definitely recommend working with him again! _ Don

Toryn did an amazing job helping me and my girl get our new phones with a cheap unlimited everything plan

Robert was very helpful in explaining every thing several times just to make sure I understood. He answered all of my questions, with a positive attitude.

I came in today having suffered a loss of a family pet and now leaving for a wedding and dropped my phone. Sierra was like my fairy Godmother made everything great on Fast and clear. Youre lucky to have her and you need to pay her as much as you possibly can to retain a talent like that I would come back to her I would find her wherever shes working sincerely Karen Campbell

LEVI.. is amazing he does the best he can. He made me stay with Verizon after everything I had to deal with with corporate. I appreciate him a lot and what he does for his company(:

Toryn was amazing! He made my upgrade process easy and got my Apple Watch set up to. If you want someone who is gonna be authentic and take care of you, ask for him!

Robert C was very thorough and patient. He turned me on to a couple exciting new products. I appreciated his effort.

Jeff was most helpful and patient moving over from T Mobil and old phones

Toryn is amazing! Super helpful and efficient. I highly recommend his service.

I work for TCC Verizon in Washington State and my brother and dad were visiting my little sister in Oregon in the Medford area. Being that it’s Father’s Day and it’s tax free there, my brother and dad went in to get my dad a new phone and I assured them it would cost them $0 to get the phone out the door as long as they refuse the Setup fee ($30) and the redux membership ($30). The employee named Taylor told them no matter what they do, they have to pay the $60. Such a shame as I work for the exact same company and know I would do right by my customers if they didn’t need a service we charge for. Be aware of this location and their fraudulent activity. Ask them to list what you’re being charged for, and make sure they disclose as it is their job to do so. Again I work for TCC Verizon in Washington State and am ashamed at what my dad and brother had to go thru. Complaint to TCC corporate and Mr. Moorehead in Indy on the way!

Robert C helped us transfer phone carriers and updated our account. He was helpful, considerate and patient with our questions. Very helpful. 5 Stars.

Toryn did great helping me set up my new site, thank you

The crew at this location is stellar. Torin patiently helped me activate an iPhone XR with Verizon. My older iPhone 7 was with AT&T, and Torin guided me through the transfer steps. Then, just days later, when my purse containing the new iPhone was stolen, Ashley and Robert C calmly and kindly helped me — a head-spinning, sleep-deprived wreck — to reactivate my old iPhone 7, which was still locked by AT&T. Despite some frantic back-and-forth trips home and one to AT&T across the street, the whole process took only two hours! Much less than the 24 hours I was advised to expect. Such a relief since I needed the phone to complete a police report and cancel credit cards asap. Thank you Torin, Ashley, and Robert.

Thank you Taylor for making sure my upgrade was fast and easy, keep up the great work.