This was the best car buying experience I’ve had since I was old enough to purchase a vehicle. Trevor was very knowledgeable and courteous. I live out of state and they made the car buying process seamless. I would highly recommend Keffer for your car buying needs! Their service is top notch! Ask for Trevor Ferrall—he’s the best!

I had the worst experience at this dealership. Im happy to say that I will NEVER step foot in another Keffer owned dealership!! My car was repaired (hopefully) by Keffer Hyundai.They had my car for 6 months. In all that time, the only time I ever heard from them was if they needed my signature on something. Not once did they call me to tell me how the repairs were going, what I could expect, or when my car would be ready. When I saw my car, the tires were in awful shape for some weird reason. They said nothing about it. I was reviewing my paperwork in my car and happened to notice that they recommended 4 new tires and an alignment. It also stated that they had completed a road test on the vehicle, which I find hard to believe. The front left tire was so low, I thought I wouldnt be able to make it down the street safely to a tire place. How could they have done a road test like that? Also, why wouldnt they even mention it to me? I was driving home, after getting new tires installed, and heard loud clunking coming from the back of the car. I opened the trunk when I got home and saw dirty, plastic, random car parts full of approx 50 screws & bolts, and one plastic piece with a dirty, rusty screw sticking out of it. Never in my life have I ever had a car returned to me that way. The worst part was that I paid nearly $1200 for the repairs due to Hyundais manufacturing error that resulted in (Keffer Jeep) selling me a car that had a defective engine. Even though I bought the bumper-to-bumper Keffer warranty, and it was their fault, they told me I had to pay $1174. Since when do customers have to pay for the manufacturers mistakes? I only had the car for 6 months when the engine seized. What is the point in paying all the extra money for a warranty, when you still have to pay for the repairs? Now my warranty is voided since I used it and nothing will be covered for the duration of my ownership.

This experience by far was the best experience my husband and I have had since we began car shopping.Jared was exceptional in every way imaginable! His calm, cool and collective demeanor, hospitality, professionalism, knowledge, and charisma were exactly what we needed (he also wore great socks) to encourage a purchase we didn’t intend to make that day and sealed it with a rose.I would highly recommend Jared and Hyundai of Charlotte to a fellow car buyer! This experience was priceless!I would truly like to thank each person that helped facilitate this process (Jared, Chad, and Phil). Your effort and patience was greatly appreciated! Wish you all the best with future business!

These guys give Hyundai a good name. My service concierge was polite, responsive and a joy to interact with. The service work was well done, timely and provided the proactive and professional assessment of my vehicle. The experience while there was top notch. Great waiting room, WiFi and other amenities to allow me to work while waiting. Nice environment. This is my new preferred dealership!

The service in the showroom is good, but when you buy your car and they promise you that you will have valet service for reviews every 5k miles so they never have appointments available, you have to call 4 weeks in advance to get an appointment that is Approximate the mileage of your car, of course you will have to call because in the application of Genesis or Keffer it is even more difficult to get something before. It is just a tip, if you say you have Valet available warn that you must schedule 3 months in advance and wait for Saturn to line up with Venus to get the valet service they promise. Fortunately the sales representative has helped me because in the service area they never have solutions.

It was a long day, having driven an extended distance to get to this dealership. However, it was worth it as I able to drive home in a new vehicle!Much credit goes to the excellent customer service I received from several of the staff -- most notably Ali Zelaya and Andrew Terry -- both helped make an otherwise arduous day quite pleasant!

This dealership is terrible and somehow manage to mess up every time I go in. Communication is horrible. Ran a credit check without permission. The service department stole two of my front tires when I asked them to switch my set of wheels. Couldn’t figure out who had my keys when I bought the car back because the detailing was sub par. Didn’t tell me a car I was purchasing was going to be driven 350 miles. Ignored me when I came in to figure out an issue with the car. The list goes on and on. Avoid them at all costs. The only reason I used them was because they have inventory but other than that I will be taking my car to get serviced elsewhere.

So I’ve been a long time customer of Keffer and I must say there customer service is phenomenal! The staff are all very attentive and helpful. Asia in the service department is absolutely the best. She’s always made sure I’m updated if my car is receiving service and tries to make sure the turn around is prompt as possible. You definitely won’t go wrong if you choose Keffer to purchase or service your car!

Never give a five star rating……. But I’ve never been treated so well at a car dealer.There was no pressure. No pushing. No dealing.It was wonderful.I’d like to thank everyone involved with my purchase.It was a pleasure.Karen

The first impression….absolutely awful. We went today with the intention to buy and drive home the new GV 70. We parked in one of the empty spots next to the main door. An associate came and asked me to move my car. When I asked why, she gave me no explanation just asked me again to move my car! We asked if that’s a customer parking and she said “we don’t have signs”….huh???Well, we left and will buy my new car from different dealer.

I was very impressed with Asia, my Service Representative. She greeted me cordially and reaffirmed the reason for my appointment. I found out the original service for my vehicle had to be changed. Thanks to Asia I was able to get the proper service and cut down on wait time. This is the first time I can honestly say the customer service was exceptional!!

My husband and I are very happy with the experience purchasing our vehicle from Keffer. Sheline was awesome. We were in and out in less than an hours time. They made the whole process quick and easy. Would buy another car from Keffer in a heartbeat. Great staff and a very efficient. They really show you they value your business.

After several bad experiences with other dealerships, my husband and I stumbled across a used car from Keffer that we were excited about. We were met with exceptional customer service as soon as we walked through the door. Lewis Gobble was fantastic to work with, he was knowledgeable, friendly, and patient which made this stressful process much easier on us! We are very thankful to Lewis, Phil, and the rest of the Keffer team and we are SO happy with our purchase! We will definitely be returning in the future.

We have purchased several vehicles over the years from Keffer and just purchased a new Tuscan yesterday. We LOVE it! Our sales rep, Andrew, was great at expediting the process and explaining all the new features. Thanks Keffer for another great vehicle!

I enjoyed my experience here at Keffer Hyundai. I was able to get into my dream car ( 2019 Hyundai Veloster Turbo ) rather smoothly. It was my first time ever at a dealership for myself and Jennifer took care of me. She was very straight forward, to the point, good energy, knowledgeable, and made sure I was taken care of from beginning to end. I was pleased with the deal made. Thank you Jennifer for the nice experience.

Our experience with buying our brand new Hyundai palisade was amazing. Shelene was upfront, honest and personable. She stayed in contact with us and made sure to explain everything to a t. She made the entire transaction smooth and stress free. Chad, the sales manager, went above and beyond to find exactly what we wanted once we picked the trim out. He was extremely personable and not pushy at all! We are very pleased with how this dealership runs and would highly recommend it to anyone buying a new or used vehicle!!!

They have the biggest inventory of Genesis cars perhaps within all of North Carolina. My salesperson was fast, genuine, and easy to work with. I ended up buying a car and the process to get out with the car was slow and painful. They were apologetic but it dampened my experience a little.

Lewis Gobble was friendly and knowledgeable. I highly recommend Keffer Hyundai and Lewis if you need a new car.

Charles was great. Very knowledgeable about the vehicle and options with different models. Chad (sales manager) was also great to work with. They did not try to hard sell. They went over the vehicle and explained all of the setting/buttons. Overall it was a pleasant experience.

My service tech, Brian was great. He was very courteous, personable and had a great sense of humor. I went to have my car inspected and was assisted immediately, and was able to leave in less than 15 minutes. I always appreciate the service that I receive at Keffer Hyundai.

I recently purchased a 2021 Sonata at Keffer Hyundai and was helped by Yaz and Matt. They were both very professional when it came to showing the different Sonatas available on the lot and allowing me to test drive the different trim levels/engine options. Price negotiation was also handled professionally and the line item costs were clearly listed out through the negotiation process. Since the exact color/interior that I was looking for was not available at Keffer, we mutually agreed to do a dealer inventory swap. Overall the process went well and I got the car that we agreed to. However, I think Keffer could improve the dealer trade process for the customer by providing clearer communication in the future. Delivery of the car was also handled professionally and Matt stayed late on a Friday to make sure I was familiar with all of the features on the car. Overall, I had a positive experience purchasing a new car at Keffer Hyundai. The only reason that this was a 4 star and not a 5 star review related to the communication issues during the dealer inventory trade process. Everything else was handled very well.

George Athens was very knowledgeable and understanding. He wasn’t pushy and made me feel comfortable with the process. Keffer was able to offer me a better interest rate than my credit union and I’m leaving with the car I wanted and the payment I asked for.

This was the best experience Ive ever had at a Hyundai dealership. Brian was very helpful and friendly. Everyone there was very helpful and very friendly. I will definitely be bringing my vehicle back for service.

Brian was amazing. He caught an error from my last oil change charging me though I pay for a maintenance plan, and is having me refunded, and was so kind and helpful!

John Pratt (sales) and Desmond Campbell (financing) took great care of my husband and I when we came in to purchase a used car after ours was diagnosed with needing a new engine. The entire process went by much more quickly than what it typically feels like in a dealership. While the car we came in to test drive was no longer available, we were able to purchase a vehicle were very happy with. We were also able to get approved at better rates than the preapproval we came in with. Pleased with the purchase, pleased with the customer service.

The sales reps, Matt Rossi and Jennifer Jones, went out of their way to make sure my wife and I were comfortable and kept us informed of the status of the process throughout the time. At the time of my visit, (Labor Day weekend) they were a little shorthanded and there were many customers at the showroom, but they performed their jobs amazingly and got me into my new Sonata. They did a great job explaining all the features and getting them setup. Thanks to you both!

Marcio is the best and the people here are awesome.If your looking for any car go see them. I have been doing business here for almost 20 years and never been disappointed.Also those new Genesis cars are to die for, see ya later BMW and Mercedes.Thanks again Gabe and team.

We had a great experience with Keffer Genesis. Chuck Richmond was the best sales consultant we’ve had in years. He was very knowledgeable of the models and features and didn’t pressure us into making a decision. He found the perfect vehicle for us and we couldn’t be happier!! Thank you Chuck!! Everyone else that we worked with did a great job also.

Caught in a policy change with a maintenance program was resolved in a positive fashion but only because I had made a notation in my file on what was included and promised by the sales staff during the sale of a Managers Special Deal on a new car. The fact that the Dealership honored and fixed the situation speaks highly about the company. I couldnt help feeling like the policy change on how they classified a vehicle for Dealership use as a demo or for staff test drives should NOT then be used to penalize a NEW owner relative to a new vehicle service warranty offering for ALL new car sales, despite a few extra miles put on the vehicle because of an internal business decision turning into a general public offering they designed. By trying to justify their policy issue by saying I got such a good deal does not negate the wrong they were asking me to absorb. Not right. They fixed it.Alls well that ends well, so in that respect they should get 5 stars but the explanation offered at first as to how the misunderstanding occurred and time it took to resolve warrants a 1 star; thus the middle grade offered here.

Chuck and Ali were the main reason I purchased this vehicle. They were knowledgeable, patient (very patient with all my questions) and I truly appreciate their excellent customer service. Chuck is an experienced sales manager with top notch expertise. Also, Please ensure Ali (online call center) gets a “spiff” because he wasn’t even in sales he’s been with company only 30 days and took initiative to take a video of car and text to me. That’s the reason I even came to this location.

Lewis was our sales rep. and he made everything simple. I was coming to town from over an hour away. We essentially had the deal made before I even walked in the door. Gave me a great deal on my trade, and they had the color and style of car I was looking for when other dealers were struggling to find inventory. Was in and out of the door in just over an hour. I highly recommend giving them a try!

My service experience was great. I worked with Lisa who made it enjoyable. When I came into the the service room and heard laughter and it made me feel at ease actually. Now the bill is a completely separate matter. It came in as expected, too high, even though Lisa tried to help me swallow the pill. My husband was quite upset behind it.

The lack of communication between associates when they aren’t available when you are is frustrating to say the least. We shared the day we were going to be there, and were treated like we were unannounced because the woman in financing we discussed the sale with was not there that day…it would have been helpful to know when we discussed this over the phone who would be able to assist on a day she would be out..We were somehow rushed and neglected at the same time with little to no information or clarity when it was needed. The consistency of understanding the buyer’s needs don’t seem to matter unless it’s literally in their face, then still ask you questions repeatedly like it’s not on the paperwork they mindlessly have you fill out already there. The car wasn’t washed, or filled with fuel when they gave us the keys, so that took another 2.5 hours to wait on, and almost left without having copies of the paperwork you need after a sale…so be prepared to know how to do their job for them to be reminded. Despite having to listen to people talk nonstop, whether to us or with random people around us, the customer service was trash. Definitely was certainly a learning process on how things should NOT go 🙄 I’m so glad it’s over.

Absolutely the best experience I have had in my life with a purchase of a vehicle. I was treated as my objectives were the most important part of the deal and was able to leave with what I wanted for the price that was reasonable to both parties. It was my first time at this dealership and I assure you it will not be my last, as I plan on coming back in the future and will be sending anyone who wants a great car and a great experience to Keffer Hyundai. I appreciated the entire team and especially how my parents were treated and respected while we waited. Couldn’t be happier and love my amazing new car thanks to Keffer Hyundai.

Omar, my sales agent, was amazing. Extremely helpful and to the point. He knew what I was after and made it work. The sales manager and finance manager were also extremely friendly and helpful.Would give more than five stars if it were possible. Definitely going to make the trip to this dealership whenever I get another car! Highly recommended!

Jennifer provided me with amazing experience when I came to Keffer to buy a brand new car. I came to the dealership a little late on Saturday and she stayed past closing time to ensure I got the car that I wanted and that I was able to get all of my paperwork done. She continued to show exceptional customer service by making sure my car was spotless and making sure I had gas in the car. They even picked me up from the location that I sold my old car at. I had a great experience with Jennifer and I would highly recommend her.

Drove almost 4 hours to look at a Sonata. Keffer Hyundai is a huge dealership. The showroom is very clean. My sales rep let me take it for a spin with no hassle. Everything felt right. My finance guy crunched the numbers and got em where I wanted. Drove the car home.There was an issue was with obtaining my registration and license plate that jammed me up for almost 2 months.Long story short, With patients and persistence on my part they took care of it = Happy customer. I would recommend purchasing a vehicle from this dealership (just make sure you get your registration and license plate ASAP). Thanks Keffer Hyundai

The service here is awful. All they have to do is quote realistic times. They’ll tell you that you’re going to wait an hour and a half for an oil change with inspection and then you’re there 2 hours and 45 minutes. Service is nonchalant about it too like nothing ever happened. Like it’s no big deal. My time might only be worth the $3.50 discount they gave me (without me asking) but it’s worth more to me to know true timeframes so that I can plan my day. Just be upfront. Never again.

My wife despises buying a new vehicle but knows her cars. She will and has taken as long as 2 years to finally agree to buy.That stated, the experience at Keffer Genesis was so full of honesty and integrity that we might be back next year to exchange our 2nd car. Matt, Chad and Karie great job holding onto your beliefs and standards while representing your organization. It speaks volumes about each of you and your employer.

My experience at Keffer Hyundai was AWESOME. We had the best salesperson named Shelene. She made the purchase of my 2019 Genesis G70 effortless. She is receptive to your needs and requests. She was quick and made the process hassle-free. I must say that the finance guy Desmond was pretty awesome too. If you need a vehicle, I would definitely recommend Keffer Hyundai.

A great car buying experience! Courtesy, efficiency and fair pricing. Our salesperson Chuck was personable and honest with zero pressure.UPDATE - the finance guy dropped the ball on getting our purchase completed so now our 30 temp tag has expired and the dealership is not returning my calls or emails to correct this. I did not buy a new car to have to park it while waiting on Keffer to complete their paperwork and them not returning my calls or emails doesn’t help.

This is Caryn Cruickson, took my car in yesterday to be serviced. Even though I live 2 hours each way to and from this dealership as long as Service tech Asia is there this is the only Hyundai dealership I will give my business too.Asia is a definite asset, she is very customer oriented and always makes sure I get the best bang for my buck.

We came into Keffer to drive the Genesis GV80, and we were extremely impressed by our reception from our Salesman John Coach Pratt and the entire staff. The car was amazing and we came to a reasonable deal and drove our home today. Coach is a great Salesman and the Keffer dealership is great.

I strongly recommend seeking out Bobby Tyson when coming to purchase a vehicle. Great customer service and was very kind throughout the whole process. If I ever need to purchase another vehicle, I am asking for Bobby again!

Trevor did a great job helping get me on the right car at a fair price. He was knowledgeable, patient and a pleasure to work with. I highly recommend.

It was a smooth going, quick and easy. Jennifer was great!!

Buying cars is typically not my favorite process but from start to finish George was wonderful. He was helpful, informative and kept me up to date on the car’s arrival. The buying experience was stress free.

Always a pleasure working with Keffer Hyundai! Always feel like family.

I was Immediately greeted. Very helpful and friendly staff. I would recommend my family and friends to come and try them out.

Have called this Hyundai dealership three times and left messages with the service department trying to get the navigation in my 2013 Hyundai Genesis coupe updated or figure out what I need to do to update it and have been ignored completely. I have never gotten a call back and they dont seem interested in helping me at all if you need something done to your Hyundai I dont recommend going to this dealership 💯💯

Asia is the best! That’s all I can say! She made my experience great, and such a personable person. Easy to talk to and laugh with. I appreciate her and will deal with her every time I get my vehicle serviced!

Like every experience I have had @KefferHyundai, this one too was 5 Stars. I have been coming here for 5 years and have for every service completed on my Genesis. Today Lisa was above that…but there is no 10 Star review. Courteous and very responsive, she even took the time to walk me to my vehicle. Thanks again for another great experience, especially when it’s difficult to operate your business.

Coach and his team at Keffer Hyundai did a great job of helping me find the right Sonata and then preparing it for me courteously and professionally. They even went the extra mile when I was having issues with my insurance company and then delivered the car on time despite my home’s substantial distance from their dealership. I can heartily recommend them based on my excellent experience!

We had a great experience working with Eric Coffield in buying our new Sonata Hybrid Limited. He helped us make our decision and along the way delivered great customer service. I am impressed with this vehicle, the technology advances and the fuel savings! This isnt the first Hyundai that we bought from Keffer Hyundai and most likely it will not be the last. I highly recommend working with the team at Keffer Hyundai.

Can’t say enough about the Sales people, professional attitude of everyone we dealt with and the quality of service. So pleased with entire experience.

I had the best experience today! I was welcomed by Lisa and then processed in by Asia.... but it was how kindly and professionally they both were that left me feeling right at home. Then NOT only was my oil change done in great time, but Aida noticed my tags were about to expire and asked if so had had my inspection done yet. I had not. She turned around and had that done for me as well!Oh... and I still had over 1,500 calls😂 in mySanta Fe’s history from the prior owner (did not buy it from Keffer)... well Asia said she clicked about four buttons and it was all cleared out! What a relief. Then to top my visit off.. she had me stop by the parts shop because I am missing a tiny tiny part that probably only I would care about... and they are ordering it for me... but a small access panel was pushed in as well. So here comes Jacob ... who kindly offered to try to pry it out/off. He succeeded and put it back on properly. No need to order another!Thank you Keffer Hyundai — these three made my day!

I visited Keffer Hyundai to fix my vehicle. Selena took care of my service and she was nice to go over all problems and fixing processes. I had no issues Selena taking care of my situation, she was very good at her job. Overall service was good, Keffer Hyundai took bit longer time to inspect my vehicle (about a week). This could been because of high volume of vehicles that they might have to inspect, but it would been better if they gave me a update in between.

I am a hard working single lady that found herself in a financial bind due to Covid causing me reduced hours at work! I had a car payment on a 2020 Sonata that was too much for my reduced income. I loved the car however, the monthly payment had begun causing me a great deal of anxiety and worry! I called Keffer Hyundai and spoke to an extremely nice and understanding man named Lewis! He invited me to come back into the dealership to see what if anything could be done to help me get a smaller car and to lower my monthly payment. Lewis was able to put me in a beautiful 2022 Elantra with a much lower payment as I had maintained my excellent credit score. He was so kind and patient! The whole process from Lewis to the finance managers etc. was a wonderful experience and I am so very appreciative for their kindness, compassion and assistance in helping me find a resolution during this difficult time! I will never forget them!!Many Many Thanks!!C. Smith

Scott & his team were wonderful! Will definitely be back!!

We live an hour away from Keffer Hyundai so we were unsure of the kind of help we might get from this dealership. To our surprise, we found this to be a very good experience. For the most part, we found Charles to be upfront and honest about the cars we were interested in. He did his best to find what we needed and explained the differences between each level of trim. He spent a good amount of time with us, and we felt he wanted to work with us: not against us. Although finding exactly what we wanted was not easy due to the shortage of inventory, Keffer had the best selection of cars out there! We have only owned one other Hyundai and hope this new one will be just as enjoyable as our first. I would not hesitate to use Keffer Hyundai again. And when you do, be sure to ask for Charles!

Sheryl was extremely helpful and professional. Look forward to working with her in the future.

My Genesis G80 3.3T air conditioner stops working after about an hour of driving. Other owners have reported the same symptoms. Keffer cant find the problem and, apparently, cant get any help from Genesis.The frustrating fact is that Keffer wont let me discuss the problem with anyone who is knowledgeable of auto mechanics.

They were quick and timely. They were also super helpful. I originally wanted to make an appointment but they had space for a same day walk in which was amazing!

I unfortunately had a very bad experience here. I have a print out offer of my trade in and the amount for the new vehicle signed by the branch manager Brett. The very next day I went in to make the trade and was communicating with sales person Charles. When I arrived after waiting one hour I was informed the manager that was there for the day would not honor the deal. He insisted on 2000 down after the deal was no money down. I was told by Charles he would talk. To the branch manager and would drive to my work for paperwork to be signed. I have been ignored and no one has responded. I even called and they informed me they would have him call back. Needless to say I am very disappointed in the costumer service and will never return.

The Service Advisor Brian Displayed A very Indifferent Negative Attitude From the Moment I arrived...His Attitude of Im busy, Dont bother me came across loud and Clear....He Continued to Act as if my Presence was an Annoyance to his Day....I had to wait for him to complete his Task, without any Recognition that I was Even There....He was Short and Very Impatient... I was Extremely Disappointed...Rock Steady, And Stay Smooth...

Car is beautiful. Unfortunately I felt like I was jammed through for the sale. Finance person had a bad attitude who commented on how much money I make a month when I said I was retiring in a couple of years., really none of her business. Salesperson really did not take the time to show me the car even after I had volunteered to come back I have had a handful of questions and have not gotten a return call after texting him a few times. Still not sure how everything works. Not what I expected from Genesis especially when purchasing a 50k car.

We were looking to upgrade to a new Santa Fe. Everything went well until the final price included $2k added in for fair market adjustment! When I asked about it I was told thats just something they do!! Then the scripted phone calls started... GM asked me to call you about our 3 day VIP event. This went on for 5 days despite my continued request to be removed from the list. I received two more today!!! Ive never heard of a dealer just randomly adding $2k to the online price but it sure cost them this deal( we went down the road to their competitor and bought our Santa Fe!!)!!!Update #1: 2 hours later I received ANOTHER scripted call... I again was told that I was placed on the DO NOT CALL list but Ive heard that before!

Superb service. Picked up car at 9AM and returned by 1PM with all warranty service completed. Frankie Valet who picked up and dropped off the car was great..

The service representative Brian was very courteous, friendly and helpful. I was there for a recall upgrade, and told over the phone it would take approximately 11/2 hours, I waited 4 hrs for service.

Everything overall went well! The only thing that could be improved was the communication process. I didn’t receive a confirmation or reminder email after I booked my appointment online, leaving me to call to make sure the appointment was indeed scheduled. It would also be nice to receive a text or email when my car was ready for pickup as the lady from the desk had to call me twice to make sure the message got through to me. Not a problem, really, just a lack of efficiency.

The team at Keffer Genesis go the extra mileto make sure their customer is taken care of. Our sales professional Charles was knowledgeable and very accommodating. Chris the manager was super friendly and took time to explain a potential trade in we had. Phil who took care of the financing was super quick but took time to answer and explain anything we needed. Keffer of Matthews is great!!!

I was so doubtful about getting a new vehicle. I stepped in and I worked with Omar and the first thing he said was “we got you”. I was then introduced to Chad the sales manager and he said the same thing. They really did have me. They took great care of me and made sure I was comfortable. They fought for me and actually educated me and communicated with me through out the entire process. I highly recommend Keffer Hyundai.

My wife bought a car the service is terrible! for them the main thing is to sell and they offer neither attention, service nor quality! they worry about taking photos and giving you calendars that dont solve your problem! I bought a Santa Fe in June and yesterday it was delivered because it had damage to a door and only one key and the Manager when I asked for the second key treated me like a second-class, that I was buying a car with a credit of $ 21,000 which was not $ 40,000. My experience is terrible, it is not recommended. Many happy faces when you enter but when you have a problem in your car many angry faces

They always take such good care of me! The waiting area is clean and spacious. I am always able to get work done while they do their work. Today was no exception!

Had a great experience at Keffer - I drove 3 hours to trade and it was worth every minute! Worked with John Pratt AKA Coach as my salesman. Great, professional, down to earth and heartfelt. Not words I would typically use for a salesman but these guys are different. Don’t hesitate to make this your FIRST stop when you’re ready to buy.

My first few visits to this service center were rocky but Asia was understanding, determined, and phenomenal!! I was just here for a oil change and tire rotation and was early for my appointment and she got my car in and out. Couldn’t be happier with Asia!

Amazing service. Quick and easy process with knowing what you need and getting information on what you want. Everyone is very professional and always check and double check to ensure you get the best deal

Farrid was amazing to work with. Very patient, not pushy. We felt no pressure. Answered all our questions and concerns. We bought 2 cars from him. And we are very happy.

My rep Lisa was great. She even assisted with a minor error her partners made. Glad she was who I worked with today.

From start to finish this was the best car buying experience I have ever had. I will definitely be back there when Im ready to buy again. I absolutely love my car. Farrid is the best salesman I have experienced. He is extremely welcoming and makes you feel you can trust him. Chris found me a better car than I expected. Would definitely recommend these guys.

My wife and I recently purchased a used 2018 expedition from Chuck. The experience was awesome and we have nothing but great things to say about how Keffer Hyundai does business. Thanks to Chuck and Chad again for a great experience!

Shelene was very helpful and kind throughout the entire process. She worked with me to stay within my budget and got me the best deal possible. Overall it was a much better dealership experience than Ive had in the past and I will definitely be recommending them to my friends and family.

I would advise others to not go to this location and go to the south Charlotte one instead.The customer service here is terrible and the first time I went, they missed some key components in my engine that needed to be fixed, that later down the road ended up destroying my engine and forcing me to have to pay more than what was intended.This is the first review that I have ever personally written for a company. I usually do not feel the need to complain about much but this business needs a restart.I was actually informed that they fired their mechanics and a lot of staff, which is probably why I haven’t received a phone call in two weeks, about my complaints.After my first visit, the manager actually asked me not to write a bad review because of how bad the service was the first time. The fact that he had to ask me that should’ve been my hint that this happens too often. I’m honestly not sure how their rating is above a 2.0 but I write this as a caution to all to save your money, time, and car, and go to any other Hyundai but this one.

Very professional! Very pleasant! Very fast on completing the work on my car.

Had a great day at Keffer Hyundai! Coach took great care of us and Chad helped us out. Everyone there was actually so helpful and nice really answered all the questions and concerns. Came out With a beautiful Pali and loving it!

Thank you Sheryl for your professional service.

Horrible Service Department!!!would love to give a higher rating but just cannot.My salesperson and the sales manager that sold me the vehicle were great.However, I purchased a used vehicle and needed to return to get some service done. I set up an appointment through the salesperson and when I arrived, there were 3 individuals huddled around a computer screen. One individual looked up at me and then returned to looking at the computer screen. Finally after about 5 minutes, another person entered the service desk area looked at what the others were doing and then asked if they could help.Sadly it gets worse…. She proceeded to tell me I didn’t have an appointment and I would have to make one and come back another day. (I live almost an hour away). Luckily I found the salesperson and he took care of getting me set that day…However - after waiting over 3 hours for some new tires to be installed, I pulled off the lot and drove about 1 mile when I heard this awful thumping noise coming from the front end…They either didn’t install or didn’t tighten 3 of the 5 lug nuts. Luckily I wasn’t to the highway yet!They did send someone down to fix the lug nuts and send me on my way.I wish that was the end…. The service assistant manager told me they would make it up to me and when it was time to get the oil changed, to call him and he would take care of me. I called - and as expected - NO return phone.I will never go back to this dealership and will never get my car serviced there.If this Genesis dealership wants to compete with Lexus, BMW, MB, they have a long way to go. I have 3 different Lexus vehicles and will be heading back there when it’s time to trade in this Genesis…

Honestly, I left the first time I was there because I did get the help I got online but I was emailed that evening with the help that made me travel over 100 miles in the first place. I went back and I dealt with a salesman named coach & the sales manager. In the end, I was pleased & I got the deal & the vehicle that I wanted.

I had the BEST experience at Keffer Hyundai!! Sales mgr Chad Fickert and car agent Chuck Richmond as well as our finance guy were 100% AWESOME to work with. I highly recommend Keffer Hyundai and their team. Best car buying experience I have ever had. Not only did they help me with my new car but they also helped me purchase a new vehicle for my teenage daughter.Thank you Keffer Hyundai!Tara King

The process was professional, friendly and customer focused. Kudos to Andrew our sales rep for going the extra mile to find us the car that fit us and met our needs. From the sales staff to the finance team it was a great customer experience for us. The deal exceeded our expectations and we will recommend Keffer Hyundai.Again thanks to Andrew for exceptional service. Really same to all the team, especially like the no pressure approach.We love our new Tucson.Thank youBob and Maria Lemon 🍋

Everything went well Sheryl was very informative and kept me update. Service was great and my Sante Fe is running fantastic....

DO NOT GO HERE FOR ANY KIND IF CAR SERVICEThey had my car from May-October, it was impossible to get in touch with a manager, service representatives were rude, I didn’t receive a rental car for a month maybe longer, they try to find ways to make money off you if your car parts are covered under warranty like mine, the list goes on and on.Hands down the worst a most stressful experiences I’ve had with a business.The icing on the cake was when I picked up my car after 5 months and there were oil stains on my cloth seats and when I tried to talk to Asia outside about it, she rolled up the window on me and drove off.I’m sure the reason for their 4 star rating is the fact that they give people discounts for writing reviews.

We came in to test drive the Palisade as an option to consider for a 3rd row SUV. We met with Trevor Ferrall, who was very thorough and helpful. He made the test driving experience very easy, and was able to get us pricing numbers to help us weigh our options. We still have not purchased our new car, but if we select the Palisade we will ask for Trevor!

Steer Clear of Keffer HyundaiA simple repair that should take a few minutes resulted in a 24hour ordeal. I dropped off my car around 10am and they gave me a loaner suggesting they would let me know when it was done. At 4pm I checked and they said it would take until the next day since the service department was so backed up. Why did they tell me to bring it in that day? Infuriating that they wasted my time and didnt keep me apprised of the issue. If it would have taken so long, then they should have told me to try another day or make a commitment on the same day.To top it all off, after I had the loaner and was driving home, I saw that it was completely out of gas and I had to make an emergency detour to fill it with gas. They shouldnt give out loaners without gas.Their attitude to all of this was oh well - guess this is just how they operate. It was my first experience with Keffer Hyundai and I can assure you it was also my last. If you value your time, go someplace else.

They didnt have the first two cars we wanted, but Omar was great and with the help of his manager, were able to find us a better car, slightly more expensive, but in our price range with low miles, extended bumper to bumper.They are aggressive salespeople, but not pushy. They heard what we wanted and needed and worked with us. We even got a great price on our trade in. Ill definitely be using them again. Ask for Omar, hes great to work with.

Asia is the best! She consistently provides excellent customer service every time my car is brought in for service. Other dealerships don’t compare to Keffer.

As always Keffer Hyundai provides the best customer service in the area I never have a problem guys are the best. They tell you you have to wait an hour and a half but 45 minutes later to an hour the car is done ahead of schedule thank you Keffer Hyundai

I had an oil change service done to my Tucson. Brian was very accommodating and offered great customer service.

I did not go to buy a new car. My daughter needed one which she found and is very happy with. They offered me a lease on a brand new car without raising my payment so after some hesitation and weighing all my options I left with a brand new one. My daughters are happy and I am too. The process couldn’t have been easier

Very disappointed with service department. Had 2:00 appointment and checked in at 1:32. At 3:00, I checked on the status and they were just pulling the car in after hour and half wait for just an oil change and tire rotation. I understand their busy but they need to elevate their customer service in the service department. Had I waited for them to complete the work, we would have been there over 2 hours which is to long for just an oil change and tire rotation especially for a senior citizen.