My rental experience was deeply upsetting. I had a 6-10pm window to use my equipment and the first 30 minutes were spent trying to work through their broken phone pickup system. Eventually I got on the road and our move went smoothly, but I didnt have enough time to fill my truck with gas before returning it and the location is surrounded by train tracks which were all blocked. So with extra miles and 10 minutes late I returned the truck and it ended up costing me $40 more than expected. All in all I would rather buy all new furniture the next time I move than eve waste the money on a truck like this.

We have been storing our RV there for at least two plus years. No trouble until the recent change in ownership. Our catalytic converter was stolen. Supposedly the cameras caught the thief in action. We asked if we could view the video, but was told it had been turned over to the police.The attendant told my husband he would be getting a call..If they knew our RV had been vandalized then why werent we contacted. She also told him others vehicles had their converters stolen.

I was 45 mins late to return my rental and they charged me an extra day for it. No one told mentioned to me that if we were even a minute late they would charge for an ENTRIE day. On top of the fact that the gas gage was at 3/4 of a tank and they marked it as full. Uhaul as a company is just terrible, they have little clauses to screw over people any chance they get.

Rented a truck, told to be there at 10:45am sharp, was there at 10:40 and no truck. The guy working was doing all he could, but he had no control over the truck supply. He found one about 10 miles away, went there and truck was not. Not a happy day

My husband and I rented a truck for today 6/20 to be picked up at 10 am.We choose contactless pick up. So when it gets to the key part it says see associate inside. No ones working, I was not the only customers waiting. Waited three hours for someone to show up to only be told THEY DONT HAVE THE KEY TO THE TRUCK. Hilarious.While we were waiting we called customer service… terrible. No one had answers OR Solutions. The regional manager for this location was HORRIBLE, gave us attitude then even hung the phone up!!!!!!Never using u-haul again.

Great experience picking up our uhaul and supplies. The general manager seemed like a great dude and was very helpful and pleasant.

Very confusing when the attendant didnt know where the storage unit was

I purchased some paper tape and white news print for packing. The paper was 50% less than what it cost at Lowes and the tape is superior compared to the plastic stuff. Great service too.

Their boxes are half the price of the boxes at Q2 self storage. $2 for large boxes, around $1.50 for medium boxes, wardrobe boxes are $10. Should have gone here first!

Staff are very polite. Storage units are clean. Would recommend this location.

Great experience here. Was moving from one house to another and had a few days between sale and purchase. Rather than moving all my things into storage, moving things out of storage and renting the truck twice, the manager here requested another vehicle from another Uhaul to cover another reservation, which allowed me to hang onto the truck for a few days and avoid having to move twice. I had actually called Uhaul to try to hold onto it for a few days and they said it couldnt be done, but this manager made it happen. Very grateful!

Was a great company before UHaul took over. After their acquisition autopay was kept getting disabled by their system without notification which resulted in their system not to process my auto on time. When it did process it, their system kicked out my account so the they added late payment fees. Keep in mind,, my account had ample funds,, nothing wrong with my debit card or account itself. I called thir office 13 times trying to get someone to call me back.. i emailed their office 7 times. I called UHaul customer service and was told I didnt have an account by THREE agents, one of which hung up on me. I finally DRIVE 16 hours (ft Lauderdale Florida to Louisville) to resolve. In August I pay my account in full and Sept 30 my bill had doubled and there were EIGHTY dollars in fees and found out that somewhere along the way they decided to add some insurance fee.Horrible service, Horrible billing, overall Horrible experience.Oh I should also mention I have had this unit with Aladdin for 6 years... within 6 months of UHUAL taking over Ive ended use of their services.Negative stars

Love renting from here. The Customer Service is excellent and they are always able to help me out. I Highly recommend this place for anyone looking for a rental truck or storage.

Friendly fast service

Never been there

Great staff