Everyone I came in contact with while having my vehicle serviced was super friendly and inviting. The service department was courteous, friendly and professional. Matt was very informative and helpful. The service was also super quick!! If the sales team is half as good, when I’m ready to buy my next Mazda I will definitely come here. Loved everything about my experience.

Had a wonderful experience buying my new Mazda 6 here.Pam went the extra mile to get my vehicle from out of state and in a timely manner. Everything went well smoothly. Pam went through in detail about all the features. My whole family had a delightful and pleasant experience and we love our Mazda 6.

Very friendly and knowledgeable. Service rep was great. I found the video explanation of the service a perfect touch.

Fantastic service, had my new Tucson in for scheduled maintenance. Neil was my service manager and very on top of things. Dropped my car off the night before so it could be first in line the next day and the car was ready in about 3 hours. They provided a video inspection of the vehicle and even a complimentary wash after completion. Highly recommend for both service and anyone looking for a new vehicle.

Working with Pamela was such a great experience! Car shopping can be very time consuming and stressful. Pam made it very easy to compare and test drive the vehicles I was interested in. She helped me to weigh the pros/cons of each vehicle for my needs, get the features that I wanted and, most importantly, she respected my time and didn’t rush or pressured me into making a decision right away. I really appreciated the time she took during delivery and explaining all the features my car had. Please see Pamela and I guarantee you she will take great care of you and she is awesome, knowledable and very friendly! Also, finance team Zak was awesome. Everyone here at LaFontaine is awesome!

Made appointment from out of state, was kept up to date and reminded of time. Got there early, great greeting and went right in. Got texts from technician on car status and requirements. Even got a car wash.

Overall my experience has been great. Service advisor and service people wonderful to interact with. My inside driver door handle door handle was returned pretty dirty last service appointment, but otherwise service experience was great.

Pam was amazing, as soon as we arrived at the dealership she greeted me and my fiancé in a super happy and attentive way. We were looking for a new car and we have been at other dealerships and looked at other brands but, didn’t get the experience, information and excitement as we did at LaFontaine! She promptly took us for a test drive and assured us that we would come out with a new CX-5. Said and done, we closed the deal we had to wait for the car as it was in transit. She kept us informed of the status and when our vehicle would arrive. She had everything ready when we came back to pick up our car, which was a huge help. Thank you so much, and keep up the amazing job!

I recently purchased a 2021 Mazda CX-30 from the LaFontaine Mazda of Livonia. I was welcomed with a friendly smile from the manage Pam who spent several hours with me, while I decided which vehicle best fit my lifestyle and needs. I was encouraged to test drive several cars to narrow down my choices. After many questions and feeling satisfied with my decision, I drove off the lot with my new car, but not before a thorough tutorial of my car! It was an effortless experience and would highly recommend taking the time to stop in for your next car! LaFontaine really is the family deal! Thank you :)

Well I’m Mazda owner from last 2 years.Just moved to Michigan.Had great experience in cali about my car service not hidden charges .Communicated what was going on with my car .All video send and they ll check brake whether you rotate you tire or not .Here experience was very different .Not Worth it . Thank you

Staff was very attentive, especially Pam, the salesperson who answered every question, took care of all the paperwork, and most importantly did not pressure me with typical sales talk. Overall a positive car buying experience.

This Mazda dealership always gives me the best and honest rates of their services. If something is too pricey for me, they will suggest other brands that serve the same purpose that fits my price range. The workers are friendly and always listen to my concerns regarding my car. I love taking my car to them to get it serviced.

Becky in sales was so helpful. She was beyond patient and helpful to ensure that I had the best deal possible. She was willing to show me anything I had a question about. The finance department was quick to answer questions and work within my budget parameters. The team was A+.

Was very satisfied with my experience at Lafontaine Hyundaiin Livonia. Neil was very attentive and informative in theservice process and I appreciated that.

Update: Im changing from 2 stars to 4 stars. Although this is the nearest dealership to me here in Southeast Michigan, they had more options when it comes to their inventory. I worked with Chris who was extremely patient with me and gave me genuine customer service.Previous: The sales person was okay. Took awhile to get him to assist me. Sadly this is the only Mazda dealership nearby.

Great Service and experience! Becky and Chris were both extremely helpful and nice. They were honest and upfront through out the whole process.

This is the only closest mazda dealership from my place about 30miles. Took my car to have my driver and passenger airbag replaced due to a takata recall. Service took 2 1/2 hour. Theres a lounge where you can wait. Friendly staff.4 star because its far.

Joey is a true professional in the service department. Very knowledgeable and eager to provide every detail you could want when doing service to your car. Helped with my 93 without any issues and with full transparency of the difficulties in working on an older car. I took a gamble to leave my car with a dealership but I was not disappointed. I couldnt recommend this team here any more full heartedly

I was able to get an appointment quickly to address two programming recalls. The service experience went well, with continued updates through the process, as well as a clean and comfortable waiting area. Great job overall!

Service dept. took care of our mazda 6 flawlessly. Love this dealership!

What a way to change a 1 star rating into a 5 star... I went in for an issue with my 1 year old CX5. Initially, the service department was going to charge me a diagnostic fee. But, after speaking the owner Adam, it was quickly resolved - he stated we in the business of selling cars and providing excellent service, not selling fees. I will definitely be back for my next vehicle purchase!

Absolutely terrible place. 4.5 hrs to buy a car when I came in with my own financing!!!! Another lady was there for 6 hrs. Tried pressuring me into extended bloatware warranties. Became very very rude when I said no and kept pressuring me. Everyone standing around and not helping anyone. Couldnt get the paperwork right. Its amazing if all the documentation was correct. Tried to wear me down to hose me on the car. These people arent professional and dont care about your business. Contacted the owner... no response from the owner.... shows what kind of place this is. Wish I could give negative stars. Save yourself the headache and go somewhere that truely WANTS your business.

The best place to service your Mazda in and around Wayne County.Tried a few other places for convenience only to realize how quick and accommodating Ralph Thayer Mazda is. Now I go out of my way to just get an appointment here for a service.

Joey is exceptional in the service department! He is very helpful and attentive to your driving needs, which makes for a great experience!

My check oil light has been on consistently after getting an oil change somewhere other than Mazda. Considering I have a brand new Mazda leased vehicle, I made an appointment to have Ralph Thayer’s service department check it out.I got to the door for my scheduled appointment and they turned me away. They told me to go back to the service place to have them fix it for me. I went back, the light is still on.Thanks for the customer service support!

I seriously drive out of my way to go to this dealer and to Pam Yurgelaitis. Everything about this place shouts professionalism. I would and have recommended Pam and this dealer many times. Can’t think of a single negative thing to say.

I had my SUV serviced here this week. Joey was very professional, he explained what would be done and how long it should take. He was even nice enough to help me sync my phone.The waiting area was clean and spacious, everyone wore masks.I love my CX-5, Id previously owned a Mazda-3 it served me well. I highly recommend this location and the brand.

The salesman is Young and very helpful to set up everything for the vehicle overall it was good experiences

I had a really good experience with Ralph Thayer Mazda. I was looking to lease a new Mazda 3 and Marie Alexander was very helpful. She got a me a good price and was able to move things along quickly.

Complaint on ServiceI happen to come to this dealer giving them a chance and opportunity to service my Mazda CX-5, Mat the service guy seemed to be very confident on what he was trying to explain.1.However the service was done but I found a scratch on my windshield, when I checked with Mat he says it was already there. Which is a lie.2. Mat confirmed to me that all the mechanics were certified. But later when I approached him for an Inspection on my Mazda CX-5 which was bought from another dealer. Mat says that his mechanics are not certified. It was a joke to hear that from him running a dealership for Mazda. Later he says they are certified but they don’t have the Certification to do Inspection.There is no Certification required to do an Inspection and Mat thinks his customers are fools.Sad that I had such a bad experience with a new dealer whom I thought would do better based on Mats explanation.Complete lies to take note of.

Purchased my 2020 Mazda 3 from Ralph Thayer. Reasonably pleasant, efficient and pain-free process. As an ex-car salesman myself, I encountered very little in the way of shenanigans. My salesperson Chris, worked hard to help me put together exactly the deal that I wanted and was very respectful of my time. Solid dealership, selling some of the most beautiful and best engineered cars on the planet.

This is the third car i have leased and pam has always been really helpful without any problems at time of delivery or after she goes above and beyond what normal salespeople do i worked for another dealership for over forty years before retiring and have been very impressed with pam and the way she handles customers they leave as friends

Great customer service. They genuinely care.

Made an appt to test drive a vehicle. Drove over an hour to get there. Arrived and the manager, Britany was in her office. She never came out to greet us, nor did anyone else. Waited for someone outside to finish with a customer. He located vehicle. I asked a couple questions about the vehicle to which he did not know the answers. Took the car for a test drive. Came back and no one acknowledged us again. After the original person finished with another customer, he asked if I had questions. I reiterated my questions and asked another to which he didn’t know. I asked him about price. He then went in to talk to the manager and came back without answers and a signed authorization from Britany that I could pay full price. Well thanks I guess. He said he would follow up the next day with answers, he didn’t. I left a voicemail, no return call. I left message for manager. No return call. I then got a follow up call from someone else asking if I was interested in the vehicle. Yes I am but I would like answers and to talk about price. I also told her about my experience. She transferred me to the manager. Britany said she would get answers and would be happy to negotiate. Great! No return call. I called back twice. No return calls. Sales associate calls me late that evening and says he will get answer to my questions and happy to negotiate. The manager will call me in the morning as it is his day off. No call. Now vehicle is no longer on website.

Pam helped me again with my lease and it was awesome! Thanks again for making the transition easy and simple.

Service was completed in less time than estimated.Friendly staff

Great Customer Service!

Friendly staff go there for parts had a Courtesy repair done approved by Mazda was for a faulty dash was told there would be no cost when I picked up the car than I was told that the service manager had decided to charge me 790.00 for labor and Im sure they charged that back to Mazda and got paid on the labor I would go to Annarbor for repairs but Joey was awesome to deal with and the whole situation was not his fault as for the repairs there were finger prints on the inside of my gage cluster and scratches on my windshield .

Gentleman that serviced me was very honest and informative

Loved my 2017 CX5, so just got the turbo version for my next lease. Pam and Brittany are fabulous to work with! This is our third Mazda in three years largely due to the fine treatment we receive at Ralph Thayer in both the sales and the service department!

Great experience. I had maintenance done on my Mazda 3 and it was surprisingly fast yet efficient. The porters and technicians were friendly and accommodating.My service writer was Joey Yacks and he was an absolute professional who addressed my concerns in a timely manner and made sure my needs were met. I would highly recommend this Mazda service location.

Fast and complete.

PLZ DO NOT BUY FROM THIS DEALER!! I came in to Buy a minivan in cash (no financing) they accepted my offer. When i called back to give them my deposit they informed me they sold the minivan to a dealer employee for more MONEY! They wasted my time! Nothing is more valuable than time! Car dealers are a dime a dozen PLZ go to another dealer before using Ralph Thayer!! They are scammers BAIT and SWITCH!

This is the only dealership I go to, I have bought 3 Mazdas there, staff knows the product and is always willing to answer questions and very friendly.

Maria Alexander is amazing! She worked overtime to make this a great experience for me. This is my first brand new car and her help and support were unmeasurable! Good people are hard to find and I’m very thankful Marie is one of them and that we met! I’d highly recommend Ralph Thayer Automotive and more specifically Marie! Red wine on me, Marie! 🍷💕

This was my first time there and Im very pleased with the results. I now had a plan they put together for me to get my Volkswagen jetta on track of becoming my primary vehicle. And special thanks to ken for his professional approach of making me comfortable and reassured that my best interest was at heart.

Do not recommend service center. Went in for repair on old Mazda 3, waited for 2 hours, diagnosis was broken shock, charged $130 (was told this would go toward the cost of repair which was not the case). They didnt have the part, and was told additional parts and labor would be 260. So nearly $400 for a shock replacement, so I declined the service--local shops all quoted me $100-150 for parts and labor to replace it.On top of this, the service team were clueless. Kept me waiting, abysmal handling of covid restrictions (no masks people wearing them on and off, in the lobby, in the garage, at their desk) one woman was facetiming someone at her desk while I was trying to ask questions about my car. Spoke with the manager, Derrick, who apologized but couldnt do anything as far as the cost, and couldnt offer competitive rates. On top of this, when I told them I wanted to leave just let me pay the damn $130 and go, they said they needed to do paperwork, kept me waiting another 20 minutes and I saw someone washing my car. I was like, I dont want a carwash I just want to get out of here. So basically I paid $130 for a carwash.

We just bought a Mazda 3 from this dealer. Chris made the process so easy and stress free. They are laid back and not pushy at all!

I have to say one thing, this location is AMAZING! I have always heard bad things about dealerships but when I walked into this location I felt so comfortable and welcome. Everyone seemed so happy to be there and I was impressed on their knowledge, I didn’t leave with one unanswered question! The process was so smooth and simple, which I never would have imagined, and I will definitely be back! I would 100% recommend this location.

Been shopping for a pre-owned car with daughter, and most of the dealerships have seemed a bit out of sort (pandemic...). In that regard Thayer is no different: limited visible staff & empty showrooms. However, the people we interacted with were polite & not pushy, & they are likely to get our business. FWIW, we bought a (new) Hyundai through this group 3 yrs ago, and have been happy with their service. Cannot speak for service / sales experience for the other brands they carry.

This is our 3rd purchase from Ralph Thayer Mazda. Pam has been our salesperson for 2 including our most recent 2020 M3 Premium. The first 2 were for my wife. This time, at 57 years old, I made the leap and purchased the first NEW car for myself. It goes without saying that Pam was a Rock Star per usual. I have really enjoyed our Mazda products. I could go on and on, but suffice to say that I would, and will, recommend Thayer Mazda, and more importantly to us, Pam to everyone we know.Scott Anderson

Great place to purchase a vehicle!! I leased a car and purchased another from here. Pam was my salesperson each time. She was knowledgeable, honest and NEVER pushy, which made it an easy experience for me when I decided to buy a car. I choose to go to Ralph Thayer for all repairs and keep up with my services here as well. Joey is always a great help! Making an appointment is easy and they provide service coupons. I’ve had some not so good experiences at other Mazda dealerships, but this location has a welcoming staff and makes sure you’re getting the best deal possible. I definitely recommend it!

Good people good service good prices

2020 CX9 lease. Excellent price, effortless transaction and love the car. Thank you Brittany and Pam for making this a great experience. I definitely recommend Thayer Mazda.

Very clean facility great service

Recently purchased a Mazda from this dealership, experience was excellent. Jason, the sales representative was kind, patient, fun and went the extra mile to secure the car I wished to purchase. If youre in the market for a new car I suggest giving Jason a call he will take good care of you!

Thayer Mazda is the gold standard of car dealerships. And it is because of their wonderful people. Everyone (and I mean everyone) goes out of their way to make our family members all feel like truly valued customers. From Brittany and Pamela in Sales, to Joey, Gary, and Shaylin on the Service Drive, to Michael in the tire bay, to Brett in Parts, to Barbara at the cashiers desk -- they all are simply the best. Thank you for being our automotive home!

Get ready to pay dealer fees that will not be explained to you, nor are they negotiable!

If I could give six stars, I would. Five stars doesnt feel like enough in todays world, its almost expected that five stars provides an average experience, but let me tell you that this dealership gave me a properly impressive, five star experience. They are friendly, personable, and offered me customer service at a level that far exceeded my expectations. I brought my car in for service, found a great coupon on their website, took a beautiful new car for a test drive, and settled up at exactly the price I expected to pay. No tricks, no gimmicks, this dealership was honest and upfront about their pricing, and didnt suggest that anything was wrong with my vehicle. Highly recommend this Mazda dealer!!

I was in and out getting my first vehicle. Pam is my sales consultant. I would like to tell you what pleasure it has been working with Pam. She made me feel very comfortable with helping me select the perfect vehicle. She’s extremely knowledgeable and professional. I’m completely satisfied with my purchase and I thank Pam for the great experience. See Pam if your looking for a vehicle. Not only will she guide you in good direction, she will make sure to educate you with the features and take time to go over your new car!

Poor customer service

Very unsatisfied with how the employees at this facility handle a pandemic. Was here for a oil change and was waiting in the waiting area. Every patron waiting had on a mask, but had at LEAST 5 employees walk past me without mask on. The gentleman that took my car back and brought with back out didn’t wear a mask while inside my vehicle.I really hope they take this into consideration and look out for the safety of EVERYONE.

I was in the market for a new Mazda3, and had been researching prices and models on comparable vehicles. Ralph Thayer Mazda had the one that I wanted, and it took just a a couple of visits and an email and Pam my sales lady got me a great deal! She was super nice and accommodating, the whole process was efficient and transparent. Everything just worked out well and I’m glad I chose this dealership for my new car!

Marie took excellent care of me. She was knowledgeable and worked expeditiously to get the deal done quickly. She was also very friendly and personable!

The service department is great. Affordable prices, detailed service and a complimentary car wash. Probably the best oil change experience I’ve had.Service takes roughly 45 minutes. Waiting room has tables so I use it to get work done.

I have to say this is BY FAR the best customer service I have ever received at a dealership. Marie has been so wonderful working with me to get me in my brand new 2019 cx-3. I am absolutely in love. I normally went to Brighton Mazda, but Ralph Thayer will be my new home with Mazda. I highly recommend going through them. Definitely ask for Marie, she is the sweetest lady along with her sales manager. Thank you so much for all of your hard work,. I couldnt be happier

Pam made our car buying experience wonderful. This was our first car and Pam helped as a lot to find the right vehicle, color, trim, packages and explained all financing options. She was patient and understood our needs. We live far from the dealership and she made sure we neednt have to visit many times.Special thanks to Mary and Scott, as well. I totally recommend this place if someone is looking for a trustworthy dealer.

Called the dealership in the morning, no answer. Called in the afternoon, no answer. Walked in at 4:30p to test drive, no one available when we walked in. 2 employees glanced and said nothing. Looked at the car in the showroom, waited a few mins, then left with out service.

I heard that Pam was a good salesperson to talk to and visited the dealership last Saturday. Unlike too many car dealer salespersons who dont know much about their own darn products, insist on accompanying you on test drives, and seem pushy, Pam was ideal. Her knowledge of and enthusiasm for Mazda products, and her easygoing personality, were a refreshing change of pace, and we test drove three vehicles in rapid succession. Thayer Mazda even has a poster on its front door outlining an ideal test drive loop that covers all road types and surfaces. Well done.

The car buying experience is good. However remember whenever you buy the car please do not fall in trap to their “MAINTENANCE PLAN”. The maintenance plan is not cancel-able and non refundable. Please read the fine print in the contract. I am paying extra 30$ for not even using it as I relocated to a different state. They would make the “MAINTENANCE PLAN” sound very profitable to you but believe me you will end up losing your money on it just like me. I believed they were good until they removed their masks.Also would not recommend to buy a car from here. They have low prices but they somehow make it up. I guess this is how.

This is the second time that I have taken my Mazda3 in for routine maintenance and have received exceptional customer service from Joey Yacks. Patient, friendly and knowledgeable!

It was a very pleasant experience to work with Pamela Yurgelaitis, she took care of us, very polite, hard worker and making our buy very pleasurable! Thank you to Ralph Thayer Automotive team! Merry Christmas!

Marie made my car buying experience stress free. The process went so smoothly and she kept me informed every step of the way.

Pam is the one to see. Been working with her for 10 years with lease vehicles. All the employees are really nice and go out of their way to help.

I’ve been going to Ralph Thayer Mazda for years. I only get my Mazda cars service at Ralph Thayer Mazda because I trust them with my carS and they do a great job. They take care of us like family. Their sales people especially Pamela Yurgelaitis are very friendly and helpful.

Just left there today with a 2018 Mazda 6 Touring and I am absolutely in love. Pam was my sales rep and she was outstanding. She made the process quick and easy and was courteous enough to accommodate me with top notch service. Thank you Ralph Thayer Mazda!

The service at this dealership is amazing! Pamela Yurgelaitis was a huge help on my first car purchase by showing some vehicles that were within my budget. She also showed me some pretty neat features on a couple of the Mazdas. She was very kind, patient, and helpful. I will definitely be returning to this Mazda dealership!

Sales Dept is extremely knowledgeable and very friendly. And Joey and his service team are amazing!

I entered myself as interested in a vehicle and after getting a call and following up with their team I noted that I was not interested. Since then I have received calls at least once a week asking me if someone has followed up and whether Im still interested in the vehicle.I have noted with their team four separate times that I am not interested in the vehicle at this time and to please remove me from the call list and I still receive calls.I do not recommend providing your number to them.

LISTEN!!!!!!! PAM is GOAT (Greatest of all time.) for this dealership. I started at 10am, and I was done well before 1:30pm. Ive purchased numerous vehicles in the past, and Ive never had the simplified approach that Pam Y brought to the table. I not only left with the Mazda that I wanted but an experience that I will share with everyone who I come in contact.

If you like to have your car serviced by inexperienced technicians who will strip bolts, forget to attach pieces and not secure things they remove when working on your car, this is the place for you. Im done with the headaches and extra expenses because these clowns hire people who dont care about their jobs or customer service.

I had a wonderful experience - contrary to the usual car buying experience. My salesperson was Pam. Of course one needs to his/her homework before showing up at the dealership - Pam did her best to get the car I wanted for us. Was always treated with respect and she remained sincere throughout the process. Highly recommended.

Purchasing a vehicle from this dealer was easy! Pam Y. was knowledgeable, not pushy and pleasant to work with.

I requested a service appointment and was told the service manager was busy and would call back shortly; this was at 10:30 in the morning. No one called so I called back at 2:30 again requesting a service appointment; this person booked an appointment. At my appointment I was told there is $120 diagnostic fee that is not connected with repair; my problem was the driver’s side door wouldn’t lock. Seems a trifle high; when I went to the dealer that used to be in Monroe; I never paid a diagnostic fee. It appears dealer is competing with high-end American made cars, such as Lincoln and Cadillac or BMW and Mercedes.

Not happy with the service these people provide. Sure had nice cars, but gave no interest in what we wanted. I am not sure if I would go back to them or recommend to a friend.

I cannot believe what awful customer service I received at this dealership. I waited forever to get false and misleading quotes on a new vehicle. I was a returning customer but never again. Really disppointed. Will definitely go elsewhere..this place is not what Mazda is all about...I know because I worked for them.

Marie alexander and Pam are awesome in sales. I am glad I took Maries fone call when I was in work. Even though I was skeptical at first, Ralph Thayer offered me and my friend separate competitive rates. We both left satisfied with the purchase.Both Marie and Pam were friendly and genuine.If you want to go for a Mazda look no further than Ralph Thayer.

I expected a lot from this place but as it turned out, not much of my expectations were met. I eagerly waited for about 4 months to get a good deal from this place, but it wasnt worth it. I didnt find any reward for customer loyalty nor did they care if I switched to a different brand. Even if I continue with Mazda, I wouldnt recommend this dealership.

These guys always take great care of me and my CX-5 whenever I come in for Service or installs. Joey is always helpful and explains any issues there are with the vehicle, and what needs immediate attention. Theyve even helped me out when I was in a pinch and I needed to get a wheel off after breaking a Lock nut key.Its always a quick and pleasant experience coming to the dealership for service, and I plan to keep coming to Ralph Thayer for all my future servicing needs. Great Dealership and Great Service!!!

They were closed when i got there but Pam was super nice and answered the quick questions I had. So I will return soon.

Loved my experience of getting my 2015 Mazda 6 serviced here. The entire servicing staff was helpful, cordial, punctual and thorough of letting me know the status of my car. Thanks guys!

I had stumbled into this dealership by mistake but it didnt turn into regret. I worked with Ethan Young through-out the entire process and it was very efficient and fair. The entire process went very quickly and Ethan was a great communication. Im so happy to own my 2017 Mazda CX-3 and i felt comfortable doing this on my own. Typically, I wouldnt but i took this chance and it was worth it! Like all businesses investigate and make the best informed decisions possible. Seek knowledge then purchase, good luck! Thanks Ethan!

Service center is amazing! They informed me the oil had been changed incorrectly by the competitor dealership I purchased my Mazda from, and went above and beyond to help me get a reimbursement from the other dealership.

Pam is a jewel! She worked hard to make a great deal for me on a new 2019 Mazda CX9 Grand Touring AWD vehicle. I highly recommend Ralph Thayer Mazda and Pam Yurgelaitis!

My sister and I leased both our mazdas from this store. We went to two other dealers and found that Thayer have (had), the nicest and most knowledgeable salespeople. I would have given 5 stars had they not canned our salesman.

Excellent sales person at the used car part of the dealership.

Bought my car here and have taken it here for service. Prices are good and they always have coupons. Great place!

Sales person gave me her google phone number, which was actually nice and made negotiating relatively easier.The deal I signed was under the condition that the car will arrive the next day. We didn’t get the car till 3 days later.Once the lease was signed, the customer service declined significantly!I’ve talked to them about 8 times so far, calls and texts, yet they haven’t mailed the car registration! (Leased the car about a month ago). What really is disappointing is that now the sales agent doesn’t answer my calls, and she takes long time to even return a text!That’s just simply unprofessional.

If you are buying a car you must see Pam! So glad I stopped by Ralph Thayer Automotive, they have my business for life! Made it easy, low pressure and fun!

I recently purchased a brand new 2016 Mazda 6 Grand Touring last week. MJ was my salesman and this was the best car buying experience. I traded in a vehicle and got what I originally wanted for my trade. I am really happy with my purchase and like my new car!