Flat out refused to replace a broken axle under warranty. Their lifetime warranty is apparently the “lifetime of the part” even though that’s not specified on the box, nor is it sold that way. Won’t shop at advanced again unless I absolutely have toTo reply to their response: First off, you’re not sorry at all. If you were sorry, then you would work with me to resolve this issue. And so far you flat out won’t. If I call you, you’re going to give me the run around just like your call center did. Limited lifetime warranty based on manufacturer defects. Does that include being on the car for less than 200 miles and then failing again? Seems like a manufacturer defect to me. Warranty my part and I’ll gladly take this down.

Service in Canton mi.is great,drive right by the westland store to assure getting right parts and friendly smiles!!!

Staff is very knowledgeable and experienced.All parts of a car of any brand are available.

They always have what I need!

This was my first time at this location. I had purchased a battery for my car online the night before and didn’t know what to expect. In a matter of a couple minutes they had me looked up in the system and my battery on the counter. Manager was assisting the tech who was processing the order and made it a point to introduce himself. Besides being cordial with me, I could tell by the way he treated his coworker the sincerity and good team of people. I mean, that’s what it’s about. I can buy a battery anywhere and chose this location because it was somewhat close to home. Ultimately if good people are taking care of you with business than we don’t care so much about small price differences or other things. Overall, good prices, online shopping and pickup and good people to do business with. I’ll keep coming back until it changes. And hopefully it doesn’t. Great experience.

Good people. I like this location.

Ordered a part that was shipped to the store from the warehouse, it arrived and was a used drive axle upon inspection. Advance apparently doesn’t inspect or check items before calling a customer and telling them it has arrived as the box was clearly opened, very beat up and dirty. After driving there and having this experience I ordered the part online and I’m having it shipped directly to my home from another vendor “NAPA”. Highly disappointed with Advance Auto and I won’t utilize them in the future for parts orders.

The staff was very helpful and professional regarding our faulty battery. We appreciated the time spent explaning differences of brands and one best meets our needs. The young tech who installed our windshield wipers with the help of Eric was a delight to be around.

Great sales represenative

The associates were friendly and helpful. I quickly picked up my online order with ease.

Ask for Ashley when she is working at this location. Best help hands down!!! Polite and super helpful. Only parts store i shop at

Hard to give any part stores a 5 star. They have a lot of in stock parts.

Only cool people work here!!come and see us😊

Friendly people work here. Happy to help.

Got the wipers and they put them on. Great service

Very informative on my 05 GMC Envoy truck

Excellent customer service! Friendly staff

Very nice employees. Fair prices.

I went online and purchased a new battery for my wife’s 2012 Scion XD. When I went to the store and asked them to install it (since i was standing right next to the sign that said free “basic” installation of battery with purchase. BTW, it doesn’t get easier to change a battery than on a Scion. I asked Myra if she could install it, she started whining. Then she says that they don’t have the “special” tool to do it (aka a 10mm socket).After that, I didn’t want an incompetent person like Myra touching my car. Only reason I gave her two stars versus one is because she was at least smart enough to get me the correct battery (maybe that was flat out luck)

Staff is very helpful and friendly and knowledgeable. Were able to find what I needed. They didnt have the battery I needed in stock, but gave me a discount to pick it up at another location. If they only had an app or something to check stock or inventory. Much better than the Dramazone competitor in the area.

Great service....helpful and friendly staff.

Just okay. friendly but system suggested the wrong part of my vehicle. good thing i knew better.

Community orientated,prompt service, corgial employees.

Roy and Renaldo were great. I got a new battery and had it installed. They got it done quickly too!!! Highly recommend them!

Took a long time to get my part (in person) but the staff were very accommodating and helpful. Apparently there was a mix up in the numbers but part was located and transaction was very smooth. Highly recommend!

Always have the part I need or can get it in a timely manner

Good service, my only complaint is the staff could use more training in the tool department. I was looking for a inverted torx socket and was told they didnt have any. But ended up finding it in a special section behind the counter and had to point it out to the clerk. Prices are fair.

Very helpful getting me the right battery for my Chrysler 200

Great service. The manager is the man I try to always go too about products Im unfamiliar with. Knows his items well and always has great advice.

Purchased an electrical part and brought back because not needed. Kevin was there and said it cannot be returned because it is electrical. I took part to another store and it was returned.

Good store. Very well organized and solid, attentive staff.

Wanted to drop off used oil but they were full

They helped me get some wiper blades for my car and they put them on for me! Great service. Will be going back there instead of going auto zone from now on.

I ordered a part and it gave me a confirmation number that the order was placed and it should available for in store pick up. Went to the store and the lady at the front didnt seemed to understand why it let me place an order and take my money on the spot but yet no part in store at all. When asked why would it let me place an order and drive 25 min out of my way to pick up the part and the part wasnt available she just stated that she didnt know nothing. When asked if they could call another store she just stated to say well your money will be back after pending charges fall threw. I work customer service and I know how the pending charges work. Absolutely zero customer service and I will no longer do business with advance auto parts especially the one in Plymouth road Livonia.

100 % perfect. Thanks

Great service here. I went to see if they had a battery for a boat and they were very helpful and got me on my way. Very friendly employees.

I have been going to store #8782 since I moved to Michigan from Florida 3 years ago. Renaldo is the stores manager and he has gone out of his way on several occasions to prove customer service is his number one goal. I now drive out of my way to purchase from this store due to the excellent customer service I have received not only from management but from all employees. Its always nice when a manager remembers your name and is even willing to take care of you over the phone. Renaldo is the type of management a company should strive to move up in the rankings, hopefully someone with the authority to do so is reading this! Anyway, long story short... if you want a no questions asked (customer first) experience when working on your vehicles this is the store Id recommend.- Caleb

These guys are always on their A game. They’re not just there to sell car parts but to help troubleshoot as well!

Great help from the staff

HORRIBLE; 18 yr. old daughter stopped to get wiper blades, They told her the only ones they had where also the most expensive that they carried. She bought them and had them install them on the car. a week later one of them fell apart going down the road, she was able to stop and pick it up but when she tried to get it replaced, she could not find the reciept they would not do anything to help her and where very Rude to her. I stopped at the store to try to get things straitened out they told me that there was no way that they could tell if it was one of there products, I took one of the blades off the shelf put it on the counter and told them that I could tell the difference between that one and there competitors, there General Manager Jeremy told me to leave his store or he was going to call the police. Real good customer service.I WILL NEVER DO BUSINESS WITH ADVANCE AUTO AGAIN/

Helpful and nice to work with. Didnt hesitate to come to the floor to help me find something

Great service. parts tools etc. been commimg here for years. check it out.

Good prices, great selection of parts for car/truck

Good service. Good parts. 4 stars because it is not NAPA

Got my check engine checked out. Very quick and friendly employees.

Walked in, the employee sighed, and i asked him if he was dissapointed and he said slightly and then said someone else is working on a car and theyll be back soon. That specific employee was rude and disrespectful. Ive been here before and other employees have been nice, but thats very dissapointing.

Guys are great here. Willing and helpful attitude. Thanks!

They have all the parts Im looking for at one store or another

Best dam store I now because I bought a plow truck light from here a service was great

Only cool people work here.

Very helpful people at Plymouth rd/ west of Middlebelt, Livonia .

Very helpful and knowledgeable for items I needed

Good service. Very helpful

Ordered online... Pickup in store. Staff was friendly and efficient.

Great Staff, had what I needed!

Had what I wanted

They always have everything I need

Could the counter staff possibly be any,slower and disinterested in their customers??The older black man working the counter (Lew) has to be the slowest, most inept counterman Ive ever seen!

Im writing this on behalf of my husband because I was seriously annoyed at this stores management of the order he placed. We needed a new distributor cap for the car, something my husband thought he could do himself, so he ordered the part, which they said would be in by the end of the day. By closing, no call had come and when he called to check they said deliveries were delayed due to weather. Fair enough, but then the part didnt arrive for the entire next day, and again, we werent called with an update. The next day my husband decided to have his car towed to the shop and called auto parts to cancel the order. By now this is the third day after the order, and when he called the store they said something to the effect of oh yeah, its been here two days, are you going to come and pick it up? My husband pointed out that he now had no car to drive there with, since our other car was out of town with me for the weekend, so he wanted to cancel the order. To add insult to injury, he was now told that to cancel the order he had to bring his credit card back in before they could refund his money. A week and a half later we still havent got our money back.

Staff is very friendly and helpful. Bought a battery there and they installed it for free.

They seem to always have what I need for my Japanese or American cars!

Coming from a guy who has hearing issues the loud music doesnt help with any sales. Maybe just run the parts store and party after work.

Employees are very acknowledged and helpful.

Employees are always helpful when I go in!

Said theyd install battery, but never worked on desl Yikes, I cant say I want some kid installing my battery. :) But otherwise all good

Very friendly and helpful employees

Parts and stuff

Lazy

I had a struggle finding a jeep part, but, bang they had it on the shelf ..awesome.

A step above autozone... If that means anything

Very poor selection, employee unwilling to check stock. First time Ive ever been into an auto parts store that didnt have basic products in stock.

Very helpful staff

Went to the store at 5 pm on 7-30-19. Seemed like there was only one guy working. Walked in the store received no acknowledgment from the employee on duty even after making eye contact and a head nod. Shelves looked bare, this is not the first time.

3 employees talking behind counter, walked around for 10 minutes no one said a thing to me, never going back

Felt ignored by the counter person. No one acknowledged me, I waited a long time for service by staff. Wont be returning to this location.

Staff is friendly and helpful.

Preorder you parts online for a discount. They will have them waiting for you when you get to the store.

Good service.

Ive been calling all morning and no one answers the phone.

Good, quick service.

Good store, medium knowledge

It was snowing bad I have broken my windshield wiper off tried to knock the ice off silly I know went in bought a new wiper blade somehow broke it installing it the young man working was more than happy and helpful to replace it and install it for me.

Very helpful, nice staff

Ignore customers if on phone, not even acknowledged.

Great service

Best staff in town

Employees lack of auto knowledge

Some very rude employees, they wont allow family members pick up online orders, and if your trying to return something....bring a lawyer.

Great place.

Great service

Great experience

Sometimes have cheapest price.

People are great

Great people

They got what you need

Very helpful

Great service

Excellent

Same as the rest

Part store