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Independent Auto Craft, Inc.
6207 Factory Rd, Crystal Lake, IL 60014, United States
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Independent Auto Craft, Inc.

Comments
Bo
Review №1

I had my maintenance done for my 2016 Mercedes C300 and they did a great job in a timely manner. Very punctual and professional business, would definitely recommend!

Pa
Review №2

Great shop and friendly staff. My Hyundai Santa Fe Sport had a check engine light on and they found the issue and fixed it fast.

Ty
Review №3

This company made me feel like family! Took great care of the new updates needed for the GMC Terrain! Will be my new spot for Auto needs!!

Ca
Review №4

They took great care of my ram 1500. Very satisfied!

M
Review №5

This shop really knows Saabs and Volvos!

Za
Review №6

They did a great job on my Mercedes, highly recommend them

da
Review №7

Update: theyve offered to send an A/C compressor and new belt to me. If all goes well, I will up the star rating. I appreciate their willingness to make this right.Sadly, I have to post a 1 star review. I cannot comment on their service, but they also sell used Saabs from time to time. I contacted them about a car and asked all kinds of questions. No Issues, they said. I told them I was coming from 3.5 hours away. Nope, great car. We check them all over, they said. I trusted them because they are a Saab repair facility. When I showed up, they were work trying to get the headlights to work. That should have been my warning to walk away, but I had driven 3.5 hours. On the drive home, the ABS light came on, the rear speaker had loud static for a while and then all the speakers went out, there is no e-brake, and worst of all, at a toll station, smoke was coming from the hood. The A/C compressor had seized and the serpentine belt was burning/melting. I called and they just said, Oh, we didnt know about that. No real effort to make it right. Very disappointed. Anyway, if you are thinking of purchasing a Saab here, be very wary that everything has been thoroughly checked out.

Ch
Review №8

The owner, Tim, and his staff have been serving our area for 30 years now. Ive been a patron for 14 of those and have always been satisfied with the work they perform.

Ma
Review №9

Agree with Dan Van Opstall. We had almost same exact experience, word for word, he did with buying a used Saab from Tom Low 1.5 years ago. Very disappointing.

Br
Review №10

Awesome

Information
49 Photos
10 Comments
3.8 Rating
  • Address:6207 Factory Rd, Crystal Lake, IL 60014, United States
  • Site:http://independentautocraft.com/
  • Phone:+1 815-455-4030
Categories
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Oil change service
  • Tire shop
  • Transmission shop
  • Used car dealer
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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