Manager of the Wilkes Barre store was very helpful when it came to extended delays with furniture that we ordered. He offered us discounted floor model and free in home set up. Delivery men were very courteous, respectful and helpful.

No pressure shopping. Just go in and look all you want. Very helpful with questions. Very friendly staff. Delivery people were great!

I bought my dining room furniture here and the experience was so good that I went back and bought a living room!

I ended up ordering my Ashley furniture at Statewide in Bloomsburg because your pricing is insane! How can other stores get WAY CHEAPER prices on Ashley furniture!?!? You should be EMBARRASSED!

Store is set up in a way that allows you to walk through section by section, that flows nicely. They really set up furniture pieces in a modern way that gives you a great picture of how any room can look. They have a bargain/clearance/damages section with super deep discounted items. Store is clean and well maintained.

Salesperson was knowledgeable. Product was exactly what we wanted for the right price.Product was delivered in a timely manner.Delivery guys were efficient and personable.

Susan Sawka helped me purchase a lovely bedroom set and couch set. She’s patient, great at communicating with me throughout the sale and ordering process and was fun to work with. 10/10 recommend. Thanks Susan Sawka!

Knowledgeable staff! No pressure. Saleswoman was attentive and knew products.Delivery men were polite, quick,and respectful of property. I will return and highly recommend this store! ♥️

Very satisfied with my couch and table. Assembly was a bit tedious but that’s the nature of putting together 6 chairs - however directions were clear and it was pretty easy to put together.The customer service in store was very clear about expectations from a timing standpoint, explaining that furniture may be delayed but they will update me along the way, which they did.Delivery service went above and beyond to deliver my furniture into a tight apartment that I wouldn’t have been able to do by myself.Overall very satisfied with my experience at Ashley and would recommend!

Everything was great but a minor mistake. The wrong color bed siderails were delivered. Not the delivery guys fault. They were great. We are using the siderails until the correct ones are received. Not a big issue as long as we get the correct ones.

I recently purchased a sofa and love seat. The minute I took it out of the box, it had this terrible chemical smell. It appears that the furniture was made in Vietnam, where they have no laws protecting consumers in the United States from toxic chemicals. I can say that being around this furniture (even after a month) gives me a slight headache, along with an irritated feeling in my chest. I have tried reaching out to the store, but they were absolutely unhelpful. They claimed the manager was going to call me, but he never did. I just want this furniture out of my house. My four year old starts coughing when he gets near the sofa as well. Buyer beware. I will not be doing business with this store again. Also, this is a franchise; so if you have an issue the Ashley corporate wont help you. They will simply tell you to contact the store. I would highly recommend another store.

My dad recently got his leg amputated and the chair he wanted was on backorder and Susan I believe did some research and found something similar that he loved just as much and had it shipped to me within less than 2 weeks. I am impressed and grateful for their kindness and efficiency. Thank you for having such great employees. It took tons of stress off my family’s shoulders

Horrible customer service....ordered bunk bed for my grandson. Was told it would be delivered 8/21/21 on 8/20/21 was told delivery would now be 9/3 on day of delivery was told just prior to arrival that the frame was broke wont be delivering and to call in morning for new date. They were told today delivery would be now 9/17/21. When my daughter in law questioned why so long. She was told she was lucky it usually takes 2-3 months. I them called to for answers was told it was up to central warehouse. When I said I wanted to cancel order was asked if I would like to speak to supervisor I was then placed on hold and after 20 minutes I hung up. I then went on line to ask how to speak to supervisor. Was given same # I wasted my whole afternoon on. I filled out online request for someone to call 2+ hours later nothing. Will never use again, if I could send back I items that were not delayed I would. If anyone mentions Ashley I will steer them clear.

I had a great experience shopping for my furniture at Ashley Furniture. Susan S. Was very helpful. The delivery guys Joe and Corey were very careful, clean,and polite. The furniture was delivered when promised. Thank you for everything. Im a happy 😊 customer!!

Minus the fact that a lot of our furniture was on back order and it took us a couple month to receive everything, the service was great! We paid to have it delivered and have them set everything up. The 2 guys that came were absolutely wonderful!

Better selection, nicer style varieties, but customer service lacking poorly,all hanging around at the desk...had to ask for help...pricey..salesperson helping us then goes over to someone else while she was helping us.?????

Great place to shop, lots of stuff in the showroom, saleswoman was great. Furniture took awhile to get but that’s from everywhere now days. Furniture came when they said it would.

We picked out a couch that we liked. Got it in one month as promised. The delivery was fast and excellent. A great experience.

The employees are always ready to help you out and talk with you about whatever youre looking for. Good furniture for any price range. Got my whole livingroom and kitchen set from them and would go again.

Shopping at the store and buying the items I would rate that as very good. Delivery people were excellent. It was the time between that needs improvement. There was no communication on the delay in receiving the items. There was no communication on how to pay the balance. I was sent a phone message the day before delivery and stated if I didn’t pay the balance my items would not be delivered the next day. I think paying the balance at the delivery should be sufficient. There was no follow up after buying the items. I think they could do follow up calls just to update what delivery delays or days of expected items would be helpful.

Was super disappointed. Had bought all my furniture in the past from Ashley...unfortunately arrived a half hour prior to closing and as my husband and I were shopping the sales person not only came to us but others as well not to offer assistance but to say they are closing in 20 minutes...well on that note we took our business down the road to Raymour and Flannigan and they got our 6,000.00 worth of business. Very unfortunate for Ashley...wont be back ever again.

Amazing in store shopping and delivery! Even with a delay with Covid, everything still came quick! Can’t recommend the in home delivery and set up enough!!

Amazing service and delivery. Came right in the window frame given to me. Very careful with the furniture and fast set up. Thank you!

5 Guys. Great food. Peanuts are back! Getting a little pricet

I appreciated that the staff let you know they were available to help but gave you space to shop. There was no pressure. Everyone was nice. The delivery went well with no issues.

The salesperson was very professional and helpful. Delivery was exactly as expected and on time. I am very satisfied and would highly recommend this company.

These ladies are amazing!! They are very knowledgeable about their products and are kind and friendly. Their prices are very affordable. Keri is awesome!!!

Great selection, fair pricing, no pressure sales, set up techs on time and good work setting up furniture.

Love our new furniture love seat and couch! The delivery guys were fantastic and funny! Great experience with Ashley Homestore!

Customer Service Second To None! Top Quality Merchandise! Super Fast Delivery! A Pleasure To Do Business With And I Highly Recommend Ashley Home Store For All Your Home Furnishing Needs🤙🤙

Fabulous experience from start to finish. Great customer service to friendly and efficient delivery men. We will be back.

Ordered furniture in February and still have not received it. I tried calling the store and left three messages. No one returned my phone call. They told me it would be the end of May before I received my furniture but also said it wouldn’t take that long and I would get it a lot sooner. Regardless, they should have returned my phone calls!

Everyone was friendly and helpful from store staff to the delivery team. Would use again for our next furniture needs

I love this store, the delivery is very fast😍

We had a wonderful experience, our Salesperson Susan Sawka was extremely helpful and very professional. She gave us the opportunity to look around and find the perfect furniture. I would like to thank her and I would like to say Ashley Furniture made our experience worth coming back and your company has a beautiful selections to choose from.

As much as i love ashley products, I must say that I had a very unpleasant customer service experience. The red head, skinny lady that works at the counter was rude not only to me but to her co-worker, who was soo nice and trying to help me out. She gave an impression that she did not want to help. Last thing she did was walking away and whispered something to another ashley associate. Made me feel like my money has no value... she needs to learn how to be more professional. I was totallly upset.

Great experience start to finish. Sales associate was extremely helpful. Delivery and installation guys were awesome and did a fantastic job.

Great place to buy all your home furnishing needs! They have a great selection of everything you need to furnish your house. Their prices are are absolutely amazing, best deals in town. Their sales people arent pushy and dont hover over you as your shop around the store. If youre looking for furniture, this is a must stop if youre in the area!

We have had good experiences shopping at Ashley. The furniture is great for the price. Salespeople are friendly and helpful and dont follow you around the whole store.

Sofa came in a lot earlier then quoted. Super nice delivery

I have no complaints. However I did have to wait 3 months for my product to get delivered but thats not the company or the stores fault its because of the covid-19 pandemic.

Susan was great help in selecting furniture and the delivery team was very professional. I highly recommend Ashleys in Wilkes-Barre.

Call before you go there. Went out of the way only to find them closed. Apparently, Ashley in WB closes their doors earlier without notice if they’re not busy!

Great sale prices, incredible selection, caring, helpful staff. I desperately needed a small couch/sofa, not a loveseat, and needed it to be comfortable but above all - available for delivery asap. The wonderful sales rep walked all over the store with me, dug into the computer to find what was available and came up with the most amazingly perfect sofa *and* it was on sale! Wow! Ive never had such a pleasant furniture shopping experience! Not even a week later, my new couch is in my living room. Looks gorgeous, is so comfy and the perfect color! Delivery guys went above and beyond to make sure it could get through the doorway, were just amazingly helpful.

Love the new sofa!!!

Very nice and friendly staff from start to finish! Donna is a great saleswoman and the delivery men were very professional, friendly, and quick! Highly recommend

Everyone in the store was helpful, especially Keri, and the delivery guys were great.

Great deals, friendly staff, assembly crew did my couch for me super quick. Highly recommend

Big selection, helpful staff, reasonable prices

The delivery gentleman were very kind in courteous and extremely careful with everything I could not have asked for a better experience so very grateful I just want to say thank you and I will see you again

Great service, not all over you like some stores. They also have great financing offers.

Beautiful furniture at reasonable prices and helpful staff.

Great sales people and product offerings

Overall, the sales staff and the entire experience was very good. The delivery staff was thoughtful of my property and respectful of my space. The wait for the furniture was too long, and had to be pushed back another week, but given the current climate, I can’t blame that on the company.

Associates are extremely helpful and their delivery guys are the best!

My only complaint is that I ordered the furniture in early November of 2020 and was given the week of 12/27/2020 for delivery. When I called the week of 12/20 to pay the balance owed I was told the delivery wouldn’t take place until 1/11/2021. Several days before the 11th I received a voice message saying the furniture was still backordered and wouldn’t be available until 3/28. Then on Tuesday, 1/19 I received a text message stating the furniture would be delivered today, Saturday 1/23. Aside from the multiple delivery dates I was treated with professionalism and courtesy from everyone on your staff that I interacted with. The delivery men were also prompt, professional and courteous. I would recommend Ashley Furniture to my friends and look forward to doing business with you again in the future.Thank you,Mike Campanella

I would like to thank Jasmine, she was kind caring and found me the information I needed in a very timely manner. She went above and beyond helping me immensely with a furniture find. If we all treated each other this way, the world would be a better place. Thank you Jasmine.

Good furniture...Awesome movers who helped with delivery!! Very friendly and knew what they were doing. Thanks very much 😀👍

I only ever bought 2 couches in my life and they were both from here so how can I not give them 5 stars? I looked at a few stores both times and this place won both! This time even bought a mattress and I looked at 6 stores. For buying together they even delivered free when it was supposed to be $149. Got to drive a hard bargain!

Many offered to help, but respected our journey to sit on every couch.

Purchase a chair less than three months ago and the chair is peeling you cant contact the store instead you gat a number for Country Junk store that will then contact the store so then I was told its nothing they can do and four days later Im still waiting for a manager to come off lunch break to call me rip off this store is never no more buyer beware

Product is good & delivery guys are very nice & helpful nature.

Bad Service: Went into store purchased new Mattress & Split low profile Box springs, needed split because of getting into bedroom. Was given delivery date, day before was told would be 2 more weeks because of issues getting split box springs when ordered was not an issue, delivery day comes they show up with 2 Regular Size Split Box Springs Not Low Profile Split. Was told they would Exchange 2 Reg. For 2 Low profile when Available. Month later they arrive with 2 Regular size Low profile Not Split, after removing original splits is when driver tells us what was sent. He says they can try to get 1 reg. Low profile in or Put back what we had and Reschedule Again. With extra force we got it in, got refund for 1 box spring, now what happens when we move? Fight to get it out. Never Doing Business With Again.

Great place!! Huge selection! The sales woman was so helpful and got us the lowest price! Highly recommend!!

Nice place nice furniture could not find no one around

After browsing several other furniture stores in no random order, Ashley was next on our list. The representative who was assisting us was courteous and very knowledgeable! She made our experience very pleasant. The delivery crew was extremely efficient as well. They were on time and were in and out in a short period of time. I highly recommend Ashley. It’s an American company that produces beautiful quality furniture.

Covid pushed the order back a few months but they staid in touch. Delivery personal was polite and friendly.

I would like to request the same delivery team (Trevor ?6) to deliver our upcoming delivery

Wonderful shopping experience! Deliveries were prompt and even sooner than initially expected! Thank you!

The furniture was gorgeous!! The delivery guys excellent!!! 5 stars

Bought two box springs to replace the two I had. They refused to take the old ones even though the website says it would. I was told this is a franchise so they dont go by what is one the Ashley Furniture website. Also, I ordered a mattress protector which cost $87. I didnt get that either. The service was horrible and they hung the phone up on me. Will fill a complaint with the PA consumer protection dept.

I was in my local Ashley Furniture and have to say my experience wasn’t great. I went in there looking for a new table. I went to the desk to ask for someone for assistance and the girl behind the desk just ignored me. I over heard the girls behind the desk talking about a prior customer that I guess was just in the store. Honestly to me I consider that to be highly unprofessional. While I was there I also noticed a man behind the desk acting irrationally. He looked like he was very overwhelmed and upset. I believe the one sales girl said he was the manager. I decided after seeing and hearing all of that I would buy my furniture some where else.

The merchandise look great but I couldnt get anybody to wait on me

Great prices and selection. Furniture is delayed due to production issues because of Covid. Always check prices online at the website and compare instore as they might be different.

I was in hospital lady let add wife to call to got us beautiful furniture

I ORDERED ONLINE BUT YOUR SALES PEOPLE WERE VERY HELPFUL. I SAW THE RECLINERS IN A FURNITURE STORE IN WILLIAMSPORT THEY ONLY HAD ONE SO THEN I GOT ON YOUR WEBSITE AND SAW THEM SO I ORDERED THEM FROM ASHLEY FURNITURE. MY HUSBAND AND SON HAVE BEEN ENJOYING THEM SINCE YOUR GUYS BROUGHT THEM IN OUR HOME. THANK YOU VERY MUCH FOR ALL YOUR HELP. WHEN THESE WEAR OUT I WILL BE CALLING YOU TO ORDER TWO MORE. THANK YOU AGAIN THEY ARE AWESOME AND WE WILL ENJOY THEM.DEBRA L BRANDT OF MUNCY PENNSYLVANIA. 👍👍

Nice furniture and nice people to deal with.

Been to this store about three times in the past month. All three times no one gave a single s*** about me being there. No one asked if I needed help, no one offered information, and when I asked they seemed bothered by me needing help. The second time all the employees were too busy playing with a small bean bag throwing it around with their feet. So so so so professional! I asked for help and they didn’t stop playing and you guessed it they never helped me out. The last time I went I walked right in got a look from some girl at the desk I looked at two things and walked right out. I would think you guys would be much better but I guess not. Please put some time and dedication into teaching your staff about good customer service. Remember you are a store and you are there to serve your customers. Would never step in there again. I wish can rate this store zero stars but I can’t. Gladly spent all my money at another store.

We ordered a mattress on Aug 4. We were advised that there would be a delay due to Covid19. (Understandable) Scheduled delivery was for August 26th. We recieved a call from the warehouse on Aug 25 saying the mattress was on their delivery list but they had no mattress to deliver. We were then told it would be delivered Sept 20. After waiting and waiting the mattress never came. We attempted to call the store (which you have to leave a message) and was never called back. We went to the store and spoke with an associate who sat at the computer for a while and told us it should be delivered soon but couldnt give any time frame; however; she wrote 10/18 on a sticky note. I then received a text saying it should be delivered the week of 10/18. STILL NO MATTRESS. Today (10/24) I received a text that it MAY be delivered the week of 11/1. This is absolutely ridiculous. I will never purchase from Ashley Furniture again. Terrible customer service.

Friendly staff from beginning to end. Huge selection of furniture.

Very pleasant women to deal with. Would recommend them for furniture.

Only gave it one star because I have to in order to post this review after giving us the run around on delivery dates they then told me one part would be in next week but can’t deliver until the entire order is in which none of the previous people we spoke to ever told us I finally cancelled the order and going elsewhere. If you can’t even give correct information on numerous calls reg delivery I certainly don’t trust you to fulfill my order.

Needed some warranty work on a table we bought a year ago. Jasmine was very helpful.

Excellent experience and delivery was excellent they setup my furniture nice friendly staff great prices. What more can you ask for

The service in store was excellent. I worked with Susan and she was extremely helpful! I give Susan and in store services 5 out of 5. The delivery guys were very nice and friendly. One of my dining room chairs and my coffee table had nicks and scratches in them, the one delivery guy took pictures and said they will be replaced. No issues with the delivery services. I received a call from Ashley Furniture saying that someone will call me about the new chair and coffee table. The lady said that they would fix the coffee table but I paid for a brand new one and there’s no reason I should have to keep a chipped one. I have not heard from anyone since. I called the number back twice and have not been able to get in contact with them. I hope to hear back from them soon and this will all be resolved otherwise unfortunately I will not be ordering from Ashley again.

Nice selection, good prices, endless amounts of people trying to help. Would have given 5 stars, but after 4 separate workers try talking to me in under 5 minutes, its a bit much.

My sofa came damaged. I’ve spent about a month trying to get in contact with someone from their customer service about it. I’ve left several messages and haven’t gotten a call back. Today, someone actually answered. She was unprofessional and rude, and her service kept cutting out so I couldn’t hear her at all. I could, however, hear a smoke detector with a dying battery beep every 5 seconds. I explained to her that I couldn’t hear her and she rudely said “Let me call you back.” and hung up on me. She never attempted to call me back. After a few minutes, I called again and got the same girl. I could tell it was her because of the dying smoke detector in the background. She must be working from home. She asked me where I’m located, I told her, and then she put me on hold for 4 minutes and hung up on me. I am truly disgusted.

Second time I purchased furniture from Ashley. The saleswoman was amazing. Very polite and personable service. She explained every piece of furnitures features. The delivery men were just as polite and accommodating. They made sure I was satisfied how the furniture looked as well as the placement inside my place. The furniture I absolutely love. I purchased both a living room and bedroom set. Highly recommend.

Tip: If the store name has the word Discount in it (like the one down the road from this one) you will get what you pay for and regret it!This place, however, is great! The staff is helpful and not pushy, the shipping rates are very reasonable and this company stands by their stuff.We bought a bedroom set from these guys a few months ago and we are loving it! Hands down the best furniture place around.

Once I reviewed the merchandise, I noticed the sofa and chair had damaged. Very disappointed. No one from customer care returned my call and the online representative didn’t respond after disclosing the issue. I screenshot the conversation.

I had an amazing experience with Ashleys furniture. Placed my order over the phone. Had my furniture delivered. They confirmed over an email program. Had my furniture delivered at the exact time they told me. Very happy with the service and product. Thank you!!!

This is the most unprofessional company I have ever dealt with. You cant get ahold of anyone, you cant purchase anything online for God knows what reason, and when you try to ask for help, nobody calls you back! Im disgusted with the customer service Ashley Furniture provides. Im walking away with items that are thousands of dollars just left in my cart since nobody knows how to return a phone call, answer a message, or respond.

Great staff, very helpful, beautiful store.

Great communication. Arrived an hour early! Highly recommend.

Great place, Suzanne helped us out and she was super friendly and helpful. My bed cane before the estimated date. Great location.

Great shopping experience. The person I worked with stayed past store closing to make sure I got the mattress I wanted. Highly suggest checking out Ashley before pulling the trigger on a bed in a box product.

My wife and I were looking for a new sofa set / sectional and the sales team were awesome. Answered any questions and left us alone while we shopped. No pressure sales !!! My wife especially hates when walking into a store and the sales team attacks, not with Ashleys. Delivery team was also knowledgeable and quick without any hesitation on where we wanted our furniture placed. Delivery was also on time as promised within window given to us via email. This is our 2nd set weve purchased from Ashleys. Definitely recommend to anyone !!!

Didnt have the couch we wanted

Came shopping for a sectional. Displays are marked with prices per section, but not total cost. Also, the breakdown sheets of the different sections dont have prices listed, making it hard to estimate your cost of configurations not on display. The one salesperson we spoke with was nice. The overall condition of the store is abysmal. Restroom was disgusting and had no running hot water. Ceiling was leaking in multiple locations despite no recent rainfall (makes you wonder what was actually leaking.)

I can not say enough great things about Ashley Home Store. There is no reason to shop anywhere else. Customer service can not be best and delivery arrived early! I am so glad I shopped at Ashley.