I have been looking for a place to trust with my 1998 Mercedes SL 500 convertible and I think I found it. I had them do an oil change and after the test drive the mechanic identified some repairs that are needed and coming up. I knew about two of them and after chatting with him it is obvious he knows what he is talking about! Their pricing is fair and they were prompt, efficient and communicated wellI will be going back for more services!

No sugarcoating, Jim will let you know what the situation is with your vehicle. He will explain timelines on what should be fixed, things that need fixing and what your maintenance schedule looks like. Prices are reasonable and I don’t feel like I constantly am being suggestively sold on stuff I don’t need. My wife and I have been going here for years and even drive out of our way to have our Jeep, Mercedes and BMW maintained by them. The environment is relaxed and is completely the opposite feel of a dealership. So, no free cookies or coffee, but quality of service makes up for it. Plus, I trust them. That alone is enough for me.

Very professional, knowledgeable, and thorough. I have over 360k miles on my car and they are awesome about helping me plan for general and standard maintenance ahead of time. Very honest and great to work with.

Car was running rough and the check engine light was blinking intermittently after I had the car detailed and steam cleaned at a different shop. That shop was not very accommodating so I called Nelson Automotive who I have used in the past and asked them to diagnose the problem and repair what they may find. After new coils and plugs, the car is running like new. Being an older car (2004) with many miles (200K) I was very pleased with Nelson Automotive’s knowledge, communication and professional timely service. Will continue to use their services.

I have been taking my car to Nelson’s for 6 years now and won’t go anywhere else. I have never truly trusted a mechanic until I started coming here. Jim has always been honest and responsive to questions and concerns. From oil changes to major repairs, Nelson’s Automotive should be your choice.

Honest, professional and full of integrity. The work is superior and I know it is done right the first time. Highly recommended!

Been coming here for over 8 years and nothing but great service. They specialize in keeping your car running trouble free and prevent issues before they start. Wouldn’t go anywhere else.

Went in to get an emissions test done well before 3 and felt as though I was irritating the woman by showing up. She informed me that she would only be able to do the test if I had an email that matched my vehicle registration and that there was nothing else she could do. Thats fine, but she was rather hostile and unfriendly during the exchange to a potential new customer. I called Jerrys up the road and they didnt require any such email, and so I went to them instead. They were much more friendly and the next time something happens to my car I will definitely be going to them. It was a brief experience I had at the Nelsons but not a pleasant one.

I only stopped here because of the “good” reviews I read on Google... BAD IDEA.... the lady that came to greet me was HAVING A VERY BAD DAY, LIFE, or she didn’t appreciate the presence of ME in their establishment. None the less I left and would never return. NEITHER SHOULD YOU !

There’s a reason why I drive all the way over from east side Milwaukee to this phenomenal shop. I trust Nelson’s automotive with my Subaru above all else—even the dealership where I got it.Jim and Cindy are both absolutely amazing. They take time to make sure you understand and feel good about the work being done on your vehicle.Jim alone has answered countless calls from me with questions or concerns and always goes out of his way to make sure you’re not wasting time or money. Truly an A+ auto shop.

Excellent service and work. Always available to advise on the best solution that meets your needs.

FYI they DO NOT do emissions test any longer. They do fix problems with the emissions tests though.

I went to get an emissions test done. The man I interacted with was super rude and said I needed a form. I asked if he had one he said no and that he would NOT print one for me and emissions tests are a waste of his time because the state only pays him $2. Very rude and unprofessional. I will never use them for service and would not recommend them to anyone. Come to find out many other places in the surrounding area don’t make you print out a form ahead of time, they will do it on the spot for you.

They always give great service and try to accommodate your needs promptly. Been using them for 10+ years.

Awesome to have found this place. They do better work, and at better prices than the dealership for my Mercedes, BMW and Toyota vehicles. Jim and Cindy are great to work with.

The car came back with more a new problem then it went it with and then wanted to charge me to fix something he broke. Don’t waste your time or money go to a professional the first time.

I had my coolant flushed, and Nelsons did a general inspection.I was quoted a lower price,but they added some supplements and performed the inspection,so I would say all in all it was worth it

Good experience fast service nice people to work with

Went there for an emissions test on my car. It was done in five minutes and they have the nicest waiting area I have ever seen for a repair shop!!

Had a vehicle inspection done and the owner (Cindy) chose not to follow the State mandate of wearing masks while in another persons vehicle. When confronted, she said, I dont have to do anything I dont want to. She clearly does not respect her customers or the safety of them. She is a health risk to others by being in an enclosed area without a mask! Would not recommend going in here. COVID-19 is Airborne.

I really appreciate how Jim always explains what is going on with the car. He also doesnt upsell, in fact at times he has talked me out of a repair I thought I needed but really didnt. Certainly not the cheapest place around but definitely great value!

I went to Nelsons for my emissions check. It was done quickly, and no charge.

Tough car - excellent service! My car is an unusual older model that runs like a top thanks to Nelsons Automotive. Even simple tasks like changing the battery take me 2 hours due to its placement so working with the great team at Nelsons is a necessity when something goes wrong. Great people and prices matched with fantastic work. And no car is too complicated or unusual.

Jim and his outstanding crew went far above and beyond to help me with my Porsche 911 issue. Their wiliness to assist and work with me to get my car fixed and back on the street was amazing. Thank you for all you did for me and I would recommend you to any and all Porsche fanatics.

They charged my grandpa almost a thousand dollars to do a job that cost my dad and I fifty bucks and a few hours. (They did the left and we did the right wheel bearings on the same car). EDIT: No, Im a real person, and maybe things have changed since this was a long time ago, but its true and we did buy a wheel bearing for $50.

This is the only place I take my 2007 Hyundai Azera for repair. Jim and Cindy are great owners with excellent experienced mechanics. Only do work necessary and will let you know about potential upcoming issues.

Nelsons have always done a top-notch job servicing and caring for our Volvo. They are not the least expensive option available; however, their work is outstanding and they are very transparent regarding what is truly needed. I have never felt like I have been up-sold. If Jim says the vehicle needs something now, I believe him. If it is something that can wait, he will let us know that as well. We have complete confidence and trust in Nelsons.

Very happy with Nelsons Auto first class service to fix my mini cooper s.Certainly saved me a trip to the dealer.Highly recommended

My car randomly died on me and I needed it fixed asap to get to work. I dropped my car off after hours and it was done the next day just in time for me to make it to work on time. They were incredibly helpful and did a thorough inspection and didnt overcharge me for things I didnt need done right away. Prices seemed very reasonable and I am definitely going back for future work done. So thankful I found Nelsons Automotive!

Quick service

Amazing customer service. Could not have been more fair and honest. I will be back

Jim and his team did a great job troubleshooting our intermittent fuel delivery issue. Great experience with Audi vehicles. Have also had other very positive experiences. Thank you.

I will not give this place any business, I knew what was wrong with the car and wanted to get estimate to get it fixed, I was told once I bring my vehicle they will be able to tell if they can fix the issue and give me cost estimate, Once I brought my vehicle they gave me estimate along with 30 dollar invoice for taking look at the problem which was already diagnosed. Never had this experience before at any other place for free estimate, 30 dollars is not lot of money so i did not argue while paying but please be careful if you bring your vehicle here for estimates.

Great service. Always friendly and helpful. They were even willing to help cut costs by getting some used parts in on one of my issues. I have never had any complaints with their work. Top teir stuff.

Always pleasant. Always honest. That says it all. Weve taken our cars there for 8 years and would not go anywhere else. Especially for our Audi!

Extremely helpful, and all around great shop. Id highly recommend Nelsons to anyone whos in need of an honest and reliable shop.

Great experience! Very professional and courteous. After fixing the problem I brought the vehicle in for, Jim took the time to look up the history and found some open recalls. He also informed me of another issue that was not on a recall but was being covered under an extended warranty, and even offered to make the appointments and bring the vehicle to the dealership for the service. This kind of service is unusual in the automotive world, but theyve gained repeat customer because of it.

My vehicle broke down in Pewaukee this past week and had to tow it to a random mechanic. I live 2 hours away so my fear was getting taken advantage of due to my vehicle being inoperable and working with a mechanic that knows they will never get business from me again. Jim spent a great deal of time on the phone and also in person when I arrived with the tow truck. He took his time to explain the issues and future advice for the vehicle. He came off as a honest person and calmed my fears after we met. He quickly fit me into his schedule due to my circumstances and fixed it at a fair price. If you are looking for a mechanic or thinking about switching Nelsons is the place to go in Pewaukee.

Repairs completed properly the first time. Honest straight forward and a well explained estimate. Waiting area is very nice and a very friendly atmosphere.

Great service for my 2011 BMW 535 last week. I had an oil change, brake fluid flush and tire rotation. Jim is honest, trustworthy, and does not pressure you. He goes the extra mile, and offers to pick up and drop off your car as well, fantastic! Ill definitely be taking my car back for any future work.

Im slow to pick mechanics, doctors, dentists, etc. And it took me a couple years and multiple recommendations to give Nelsons a try. Ive not been disappointed. Even when Ive had expensive work done, there always seems to be those little extras that get done without an additional line charge. I notice and appreciate that. They always give the vehicles a once-over whenever its in, just to make sure there isnt something right now brewing, and to let me know what might be brewing in the near future. I never feel pressured or unnecessarily upcharged. Would recommend to anyone in the Pewaukee area.

Truthfully the worst experience I have ever had with a repair shop. After the owner insulted me and my equipment and said he would be able to fix my car because of his equipment and experience, as you may have guessed he did not. They had my car literally all day and found nothing wrong with my car that stalled at an intersection. They still charged me nearly $200 for “testing” my car which had the exact same thing happen less than 48 hours later.I later called to cancel some other work I had made an appointment for and the owner called me to ask why. I explained to him what o said above and his response was “I could have done more testing and charged you even more.”I probably don’t have to even say this, but they will never get my business (even with the “gift certificate they send a couple of times a year) and I will NEVER recommend them.

My vehicle was service here three months before I purchased it. A full service was done costing over $1,500 including a front control arm. Said control arm went bad after three months.. indicative of improper pre-load torquing. (Most likely torqued on a lift to save time). I brought the vehicle back with documentation and the owner refused to honor the warranty. The warranty applied only to the original purchaser, however this job was still fresh and it would have been the right thing todo. I would have even settled with buying the part myself if he covered labor. Poor business.

Honest and fixed right the first time. Ive been a customer for years and the Nelsons never let me down. Handy shuttle service.

They diagnosed my engines problem and gave me the option to go with a factory part or a lesser expensive aftermarket part. I appreciated that since Im going to be trading in my vehicle soon and dont need to spend more than I have to. They offer free shuttle service and a nice clean waiting area. I was very pleased with my experience.

I just moved to the area and my truck broke down. I had it towed there because of proximity and the good reviews. I spoke with him many times over the phone and he was always respected the budget I gave him and was willing to take the time to explain things in detail to me. Although he isnt the cheapest shop in the area, I left with a great sense of confidence in his work. I dont see myself using any other mechanic. Thanks Jim!

Nelsons does a great job keeping my vehicle running. Very good quality work. Once its fixed, its fixed.

Called prior to going for an emissions test and didnt have the DMV paper and she told me where to find it online. Went on my lunch break was there literally under 10 minutes.. Very nice and clean..

Got there 1 minute after 4:30 and they wouldnt do an emissions test even though I emailed them from work and asked about appointments. I was informed that it is walk in only. So rushed out of work with the company car and was turned away! Extremely frustrating.

I took my husbands truck in for emission testing and they seemed irritated that I was there. Granted it was early, but Im a busy person. And, you dont have to have an appointment. The last time I was in there they were so nice. I felt as if I were in the way. If emission service is inconveniencing them, maybe they shouldnt offer to do it.

Jim has been our car guy for years. We love him and his honesty. We trust him 100% !

I foolishly had my porsche cayenne serviced by a facility that charged 115 for a diagnostic test and said my fuel pumps werent working at all and wanted to charge for a full replacement of both pumps and filter. I thought this was strange since I had just replaced the primary pump just 2 months prior so I towed it from their shop over to Jim who after running his own diagnostic tests determined both pumps were indeed working and believed that quick connect had came loose just off an educated guess which was spot on. I saved almost 1000 dollars by taking it nelsons which I wish I could have done in the first place

I have a finicky money-pit of a Subaru WRX. Ive had everything from suspension problems, a seized up pulley in the timing case, and a clutch that was smoking and slipping like crazy, and Jim and his techs have done nothing but great work getting everything repaired and running like new. BTW... the car was purchased used and I drive very conservatively, so these things arent a result of abuse. Though due to the kinds of repairs Ive needed have totalled a small fortune which have been helping pay Jim and Cindys mortgage, I couldnt be more satisfied with the service, friendliness, and quality that Nelsons Automotive gives every time. I have no one to blame for how much Ive had to spend on this car other than the car and bad luck, and Ive got Nelsons to thank for the many rides to and from work, and the car thats in better shape now than it was when I bought it.

Fastest place around to get emissions tested!

To all people in need of quality and reliable repairs on your precious vehicles:I have been bringing our vehicles to Jim and Cindy for the last three years. All of our vehicles are out of factory warranties, so I am very pleased to have found Nelsons Automotive through a friends referral.Honestly, with our Cadillac Hybrid Escalade we have had numerous glitches since from brand new. I had always taken the vehicle to a Cadillac dealer, thinking that was the best place to have the vehicle serviced. Wow, I was wrong. After numerous breakdowns throughout the time period, Cadillac dealers would work the vehicle, yet the problems would keep returning.I decided to let Nelsons Automotive of Pewaukee take a look/see, and they fixed it. Upon, their repair processes they were able to see the shoddy wiring work that was previously done by Cadillac dealers. Apparently, while Cadillac was trying to determine electrical glitches they pierced each wire bundle with an ohm meter probe, yet they never sealed the holes, and did poor soldering job when needed with some weird wiring around some components. With time these wires corroded, compounding all issues repeatedly. I spent thousands of dollars out of warranty work at three different Cadillac dealers, so I cant point to one dealer doing the shoddy work.Nelsons Automotive dilgently and correctly identified the problems, corrected the shoddy previous others repairs, at times replacing wire bundles that were corroded and the soldering of what appeared to be done by a preschooler.With Nelsons work, the vehicle is more reliable than when new.I would highly recommend Nelsons Automotive to care for your vehicle, knowing that Jim and Cindys team will always do the correct procedure in getting your vehicle to its peak performance. Thanks Jim and Cindy!!Alan S

I come here for emissions testing. It has always been very quick. The staff are friendly and the waiting room is comfortable.

If Honesty, Integrity, and Attention to Detail are important to you; then you have chosen the right Auto and Engine Repair Shop! I believe that being owned privately has afforded Nelsons Automotive to really give clients that White Glove treatment. They were able to customize a major repair for me on my 2003 Acura TL which will extend the life of the vehicle and save me a lot of money. Our 2011 Ford Escape XLT Sport will definitely not miss any tune ups either since we are emailed when our next service is due. OUTSTANDING! And they gave me a ride to and from my Office too!

I have had Nelson service my 97 bmw 328 and my 2008 Audi A8 for the past two years. If it were not for their reasonable,prompt, competent service I would NOT own these cars out of warranty. As much as I like these vehicles the cost and futile experiences I have had with the local dealers for these brands is beyond frustrating.Jim & Cindy run a very professional business from top to bottom. They diagnose and fix these cars right the first time as well as make recommendations for what may be coming down the road with regard to repairs and maintenance. They also provide feedback on what cars they would recommend when it comes time to replace vehicles.I highly recommend their services.

Confusing building - - for most appointments, it seems that you dont even approach the front desk, you just have to sit down in the lobby area.A few things to know if you want to visit:1. The shop is not easy to see from the road. Look out for window stickers that say Nelsons Auto on them.2. The receptionists office is down the first hallway and to your left. Their desk is not in plain sight.3. Free emissions tests! Just make sure to bring along your form from the DMV. It took them less than 10 minutes to complete my emissions test.

Extremely over priced to fix my BMW, dealership would have been cheaper. They overcharge on the parts they buy. An $80 valve and some rubber hosing ended up over $2000 job. $125 oil change? That being said, Jim is honest and they do good work, just on the high side.

Very happy with how things went. Great to have a european tech that isnt a dealership.

Great place if you own a European auto. Theyre knowledgeable and offer pick up and dropoff service.

Jim is just a great mechanic!

Great service, very knowledgeable.

Walked in today at 3:15 on my break from work to get an emission test. No one was at the counter when I walked in but I saw a sign that said to take a seat and someone will be right with you. Took a seat, waited for 10 minutes and left after no one was there to help. I guess I’ll have to go somewhere else.

Jim and the crew always do excellent work.

Quality, trustworthy, fair repair services. This is the only place I trust for servicing my vehicle.

Awesome Service. I wont go anywhere else.

Fast emissions testing.

Way over priced ....shop around.

Honest mechanic, a little expensive.

THE shop to trust with all your car repair needs!

Trustworthy