Dealership was wonderful to work with and attention to detail was top notch. Was able to inquire and receive timely updates in regards to my new custom Defender order/purchase. Couldn’t be happier with my experience with Greg and the rest of his team.

Greg was outstanding to work with. He was very patient and personable. Todd was great as well with our trade-in offer and finance talk. We did not even have to haggle on price. Nikole was so nice and patient and personable also. From the time we walked in to just look, we walked out 3 days later with our first luxury car purchase and it was the easiest, and most smooth experience we have ever had buying a car. We will for sure be back to work with Greg and team!! Thank you so much!

Erik was the best experience for purchase. I was an internet buyer from out of state, and was treated as if I had purchased from them before. Buying a Land Rover is not about price as everyone is identical, but about the experience. I also had a trade, and was quoted a competitive amount based on a photo and the VIN. I’ve had questions since the purchase and Erik still responds extremely fast. Nikole in finance had me out in literally 5 minutes. Erik sent me photos about the Defender on his day off. Great experience and am planning to go out of my way to service there based on the trust they have built up. Chicagoland has a large amount of dealerships, but none offer the level of service and response I experienced here just over the border. Thanks again Erik and Nikole for a flawless experience. The service foreman has even offered to meet closer to my house with a loaner when I need service completed. Top notch at all levels.

Peter and the entire staff treated me well . Service was courteous and professional and the cafe service was awesome. However, I think helping me with software updates requested would be great . Not sure I understand why I was asked to reach Range Rover service to request my requested software updates including my Navigation system.

I have purchased three cars from this dealership and have been going to their service department faithfully - even though I was very disappointed in the customer service the provided UNTIL NOW!!! Big changes and I love it. See Peter….he will treat you right.

Chad made my car service experience enjoyable, he made sure to have my car finished in a timely manner so that I could get to an important appointment. Great job!

I was pleased with the customer relations during our last purchase. The sales representative was upfront and honest with out concerns. He did not over promised but he over delivered. We had some concerns with issues from our previous purchase. Our representative made the necessary corrections and assured us we not longer faced those concerns.

Excellent car buying experience here. Peter & Nicole was great to work with, deal done quickly & fairly. Would buy from here again.

Great Service, Great Team! Chad was awesome! They were transparent with me, and treated me with compassion. Communication while my vehicle was in service was daily. Class Act Dealership from Operators, to the Service Team! Highly recommended!

Greg Jenkins and John DeCicco and the rest of the team at Fields took all of the pain out of buying a car! First class service and great people. I highly recommend them!

My mom recently sold them my dads land rover after my dad passed away. They told us they didnt have anyone to sign the check on a Saturday, but they would deliver us a check the following Monday. We said you dont need to deliver the check, just mail it to us. It has been over 2 weeks and still no payment. Last Friday they told me they hadnt had check signers for the last 2 weeks so they couldnt pay us, but they were writing a check that day and next day mailing it. Still no check. I see the car listed for sale on their website, but they still havent paid my mom for it.

Alan is the man!Best salesperson I’ve ever interacted with.Super easy experience buying and selling!Paid top dollar and did their best with limited COVID supply to meet my needs

I have been buying and having cars serviced for 57 years and I can honestly say that Land Rover of Waukesha was the best service experience I have ever had and I didnt ever buy my Disco from them. Everyone was extremely courteous and went out of their way to make sure any questions I had were answered.... even the man who delivered my vehicle out front didnt know the answer to a minor question I had... he took me back to a tech to make sure I go the correct information. Now that is service above and beyond! The dealership also has followed up to see how things went... what a wonderful experience... Thank You Land Rover of Waukesha...

The low battery message comes on and they fixed it within an hour and a half. Thank you Chad! He is awesome! Great service and everybody is very friendly!

Peter in service was exceptional in following thru he gets a 10

Amazing salesman and finance team. Was able to help me get the car I really wanted and worked with me while waiting for money to fall into place. Left with a great car and a great experience with buying one vs many other dealerships being the opposite.

John was amazing!! He was super helpful and patient. After the purchase, there was an issue with a door sensor. John responded immediately and had someone pick up the vehicle from my home, fix it, and then drop it back off. I couldn’t be happier!!

When you buy a 100k RR you wouldve expect to get the top quality and respect after sales.I called for an appointment for an oil change. Service advisor puts me twice on hold and she was rushing to hang up the phone call without even being patient to hear what services I needed for my RR.Finally she was the earliest appointment after 3 weeks !!! what a joke are you expecting me to run my RR for 3 weeks without oil change !I ended up calling for appointment Land Rover Lake Bluff Illinois which is 50min away from my place and all services was done right away the next day .

Service is unable to keep up with demand. If you are in a hurry to get something done, you are looking at 3 to 4 weeks out for an appointment. Unfortunately, you are stuck unless you are willing to drive to Lake Bluff,IL or Madison,WI.Update - Dennis and I caught up. He is now aware of my concerns.

Very friendly and courteous service.

I love Peter, that is all.

No problem. Except the delay in getting the Starter. The weekend was delay. Bob and Frank as always exceptional front desk. Not sure who the mechanic was, but the car is running well. Oh yes the battery was changed as well.Its a 2008 LR2..HSEThe service is exceptional.

I have tried all day to ask a service person a simple question about the cost to repair a Hatch. I called at 7am, I spoke to someone and they were going to have someone call me back. It’s 4pm and no one has called me I called again. Only to get the recording or the poor receptionist that has no control. Hopefully you will have a better experience because the Rating should be a negative 1 !!!

Had a discrepency on our service bill and they took care of it with out trouble. Will be a Land Rover owner for life

Peter Did an excellent job of taking care of my needs.

Amazing service! John from Landrover picked up my car and had it back to me by the end of the day. Such a great added benefit to working with Fields in Waukesha.

I drove all the way from Michigan to buy a car from John Sendik and was not disappointed when I arrived everything went smooth. Thanks John Sendik and staff for making my car buying experience a great 1.

Excellent communication and customer service. Chad has been outstanding to work with!

Chad was my service advisor. Everyone did a great job with the service in my car. I did think that every service came with a complimentary car wash, so I’m unsure how they are doing things due to covid. Besides that I had great service from receptionist to my service advisor to the mechanics.

This is my second new vehicle purchase thru Land Rover. Both times have been excellent! I would refer anyone I know in the market to Alan and the crew there. Thanks everyone!

Poorly managed service level - Have called 2x over the last 8 weeks to get an oil change. These guys need to manage there capacity better. called Sept 16 and first appointment is Oct 10th, over three weeks!

Completed routine maintenance on my 2016 RR Sport. I arrived a few minutes early and they took the car immediately, I worked in the waiting room for about 90 minutes and the car was complete. Team was very friendly and car was washed.

John Busse our salesperson was superb. He was helpful and honestly did everything he could to make our purchase as smooth and as easy as possible. He was helpful, attentive and professional. A great combination of salesmanship and personal service.

Blake was fantastic with providing updates when vehicles came in that met my requirements. Great with communications.

I went to the dealership to inquire about purchasing a Defender. The salesman was extremely helpful, but one of the sales managers wasnt . After expressing my disappointment with the offer for my car, I was told if I could get a better price maybe I should go there . I ended up purchasing the same truck at a better price for the truck and my trade in from a dealership in Chicago. They actually drove the vehicle to my place of work so I didnt have them walk me through the vehicle. I called land rover waukesha to ask about the wifi set up . I was told since I didnt purchase from them it would be $150 to walk me through the vehicle. Now I am wondering if I better off taking my truck to Chicago to do routine maintenance even though I live 10 minutes from land rover waukesha.

They are the worst. We browsed here a few times looking to buy a Land Rover - couldnt even get someone to come out and greet us. So my husband refused to spend a penny here. We bought our 2020 Velar at the Madison JLR. I have since called the Service department to schedule a computer update.. can’t even get a live person, left a message - it’s been a week and no one has called me back. Reading some of these other reviews I’ll probably just to get it service in Madison too.

We walked into this dealership, just to “look” at a car. I ended up test driving it...loved it! Bought if a few days later! They seem like they take very good car of every vehicle they have, making it the best and safest for the new owner! Every single employee was beyond helpful, kind, and friendly! The guy we were working with went out of his way to help us make this purchase! We are very grateful things went so smoothly!

Had a great experience with the service department at Fields. They got my car in and out quickly. Thanks.

The dealership is clean and inviting. The service personnel are courteous and great. The job was done correctly and timely.

My customer service rep (Ray??) was a PRO! Even though he was short-handed that day, he was gracious, told me exactly what was gonna happen and was spot-on with his time estimate for the work. Well done! PS: I love your new waiting room area. Homemade cookies? Really gang? Amazing.

Fields went beyond duty to assist us with our issue. They provide top notch service for us. Skip in service took great care of us & the general manager, Joe Cotteleer went beyond our expectations. I would highly recommend Fields for your next vehicle purchase & for service.ThanksKaty

I brought my Range Rover to the dealership for my annual servicing and decided to wait there for the car to be done. They were fast and cleaned it all up. They also put in a GPS update. All good.

Thanks, guys, for a great experience! The dedication and persistence you showed to get my 2006 Rover ready for another 200K miles is rare and much appreciated! Pacific road trips await!

I worked with several sales persons who tag teamed to ensure that my Jaguar purchase was efficient. Exceptional follow-up. These folks will do whatever is necessary to achieve happy customers.

Loved the experience buying here and the vehicle!

Had an initial check engine light. Message was cleared by this dealership and then 1 1/2 years later the same error code popped up at another dealership (moved). New dealership presented me with $5,500 of problems saying the warranty is voided. They are telling me the initial problem was not taken care of at this Waukesha dealership which caused the $5,500 of problems. Called this dealership and they claimed they did not do anything to fix it, which there in turn didn’t fix the initial issue. Claimed they didn’t do anything wrong. Now I’m potentially out all this money because the initial problem was not fixed here and nothing was done to help me.

The drop-off procedure was quick and efficient. I was given a vehicle to take home while my vehicle was being serviced. Everything was completed in a timely manner.

Another purchase at this dealership. John Smith was so helpful and knowledgeable about my vehicle. He called me to check and see if I had any questions and to make sure I was enjoying my new car. Highly recommend this dealership!!

Service team had tight convenient process and service was as anticipated with extra care shown by the team. Glad to have them as my vehicle service team.

Everything went smoothly and professionally as I expected. Any questions that I had were answered promptly and satisfactorily.

I recently came in to buy a Range Rover sport. I was assigned to work with the sales rep Alan. He not only sold me a Range Rover sport but helped me customize the exact one I wanted. I was told the car would be in after Jan 15th. He not only made the process seamless but also got me the car before Xmas. He was as excited to get me my car as I was to get it. The manager Mr stackhouse was awesome also. Buying a car should be a great experience but usually is never. This was a great experience from start to finish. If the cat lives up to the service. They got a customer again for years to come.

My front brake job on a 2011 Range Rover Supercharged was done on time and per the initial quote. I appreciated the car wash too. Chad Selode did everything as expected.

Anyone looking for an amazing New or Preowned Land Rover, Jaguar, or Volvo this place is TOP NOTCH! Go see Joe Cotteleer! You definitely wont be disappointed!

The salesman, John was fabulous and so was Alexis in the office. They went above and beyond to get me the car I wanted.

This is a great place to have your car serviced. They open precisely on time - or maybe a little early. Theyre carefully go over what they will do. The waiting room is clean with excellent coffee and a flat screen TV. The car is ready exactly when they said it would be - or maybe a little earlier. They carefully go over what was done. All very professional.

Snobbish - the first thing they assume if you dont look fair enough, is you cant afford it. No one pays attention to you when you walk in.. snobbery or something else?The gentleman I spoke to wanted to know where I lived, I suppose to ascertain if I can afford their cars. Unfortunately there is no other JLR dealership close by, so I guess they can afford to act snobbish!! Good for them, I am not giving them my business.

I recently purchased Range Rover sports, Great experience with Land Rover WaukeshaTom was our sales guide (very experienced sales consultant ) and nikole in finance both are awesome .

We’ve always been challenged by the service department at Field’s. They are not achieving what I would consider to be the basic levels as of customer service. I am comparing them to other service departments at competing dealerships.I am rating my recent experience as 3 stars. Chad did a really good job with communication. I’ve not worked with him before so maybe Field’s is making some well needed changes.

Our experience with salesperson John Sendik was excellent. He was very thorough in his approach and answered all questions regarding the car. Would highly recommend him!

I had a wonderful experience purchasing a new 2019 Volvo XC40 from Fields Volvo Waukesha. My sales person John Busse went above and beyond to find me exactly the car I wanted, and have it shipped from Georgia to Wisconsin in less than a week. John and his manager treated me fairly and never tried to sell me anything I didn’t want or need. The staff at Fields was friendly and there was no pressure throughout the process. I will be going back there for our next car and highly recommend this dealership.

Great team and great experience.

Horrible horrible experience! Maybe try and hire someone that knows how to answer a phone. You got people that are not experienced on how to take care of customers. They need to go back to McDonald’s and work the drive thru window and not a Range Rover dealership. Literally had to give my information multiple times! And never game me a call back for further info on my car. Take your vehicles elsewhere this place is a joke.

Visited this dealership with my wife when shopping for a used vehicle. Excellent service and very nice building. Blake was great, knowledgeable and friendly. Would definitely recommend this place!

Usually when I have gone to purchase a vehicle I would be given the runaround completely and spend the entire day at the dealership submit tons of paperwork and still leave without a car this experience was nothing like my previous ones at different dealerships I will be purchasing all of my cars from this dealership in the future the experience was amazing and painless I was there for a matter of two hours and I left in my new Mercedes!

Always professional and provides updates on vehicle and only tells you what you need done. Repairs are on high end but considering its a Land Rover and the fact they provide exceptional service and loaner vehicles its worth every penny. Bob in Land Rover service is always easy to work with and I love that he is knowledgeable about the Land Rover brand.

We spent over $70k with land rover this year, to get this car serviced by a Land Rover dealer in Waukesha they are out over a month for an oil change, I though when you spend that kind of money on a car you would get better service. I was wrong about that! Very disappointed I will not be buying another Land Rover.

Excellent customer service!

Absolutely great customer service! Top notch!

Always very good. Work done correctly and staff treats you like family . They all always go above and beyond their jobs. They are all wonderful and extremely trustworthy.

Marc Thomas is amazing! Very welcoming and down to earth. Made the purchase experience a breeze.

My concerts were duly noted and addressed as expected. As always, Land Rover Waukesha was exceptional. My service advisor Rayeanne was very professional and delivered to him promise. Land Rover Waukesha values its customers and it shows.

I had the best experience buying my SUV from fields auto group. My salesperson was Chris Christon. Very nice, no pressure. I highly recommend buying from this dealership.

Best car buying experience I have ever had, and Im in the car business! Tom knows Land Rover and made sure I knew all of the features in my new Discovery. Im so happy with my vehicle and the experience!

It was a little chaotic with the construction underway, but the staff was friendly and accommodating. They were super low pressure and not at all out to close a sale the day we visited; so much so that we ended up going elsewhere.

Great service!! Very knowledgeable but also friendly. No high pressure sales.

A 1 service. Best car buying experience ever.Tony and Jeff are top notch, took good care of us!

I got a great deal and was treated very well! LOVE my new car!

Great staff and service. Ted in sales and Bob in service have been extremely prompt, polite, and helpful in accommodating my wifes or my needs, no matter how urgent or inconvenient to them. Wouldnt go anywhere else.

I had an out of town family emergency. When I turned on my car it said my coolant was low. Being is a rush, I called Chad to ask what I should purchase to fill it. He said, “come on by. We will take care of it.” I was in and on the road within 5 minutes. Thank you!

I have been here only twice but it seems customer service has gone to the floor. They have the most unfriendly receptionist you can find, lots of attitude on the phone and not an inch of courtesy.They are very nice and friendly at the Land River service department but it seems they are understaffed. It is hard to get anyone on the phone.In my first visit I also had issues. Unfortunately, it is the only Land River dealer in Greater Milwaukee Area.

Am happy with the service received from LR Waukesha. They are attentive as they listen to my description and service was completed same day!

Make sure you do your research before reaching out to them to purchase a vehicle. Their asking price was significantly above KBB fair market value on the vehicle I was looking at - do they not know these tools exist?

One word PHENOMENAL! The entire car buying experience should be like this. Jim our initial salesperson worked out all the details over email/phone, including trade-in pricing and even going above and beyond to get an accessory for the car! Alexis, the finance manager, worked out all the special financing we requested and had all the paperwork ready to go and we were sitting in our 2013 CPO Range Rover sport within 15 minutes of walking into the dealership! No pressure about extra warranty, key warranty, paint protection---just simple no and we moved on! Even better, was our walk through of the car details with Tom. After buying 7 cars within the past 4 years, it finally felt like we were customers who were wanted and not just another sale! Great job Fields Land Rover Waukesha--you have won yourself loyal buyers for as long as we are living in the area (maybe even come back just for this kind of service)!

Each of my service and inquiry appointments have been met with courteous and knowledgeable Land Rover staff. I guess driving a great car carries with it great service.

AVOID THIS DEALERSHIP AT ALL COSTS. Absolutely ridiculous experience. I have purchased two Range Rover is this same year one and autobiography and the other an SV. I needed to service my vehicle and the dealership could not provide me a loaner. I had not heard back from them for five days on the status of my vehicle. I called back today spoke to the service manager and ask him the status of my car he continue to ask me my last name multiple times and then indicated that they had not started my vehicle. When I asked him what would be done to rectify the situation he slammed the phone and said thank you. No idea what is going to happen to my car, I called corporate and I’m waiting to hear back from them. Even in purchasing my vehicle I’ve had the most difficult time with this dealership if I could give them no stars I would give them absolutely no stars. I have purchased Range Rovers from Chicago and have never had an issue. There is absolutely no customer service at this dealership and I would never come back here ever again.

Very poor customer service on my most recent experience with their service department. I had my Range Rover in for service that should have taken a week. It ended up taking three weeks but was most disappointing was their customer service. I ended up having to call mutiple times leaving voicemails and messages to get status updates. I ended up leaving a message for the dealer GM to call to discuss my concerns and he never called back either. I will not be back

Nice Tom was assisting me he is a good sales representative . Will recommend to few other people

Service center is overwhelmed. Called EIGHT TIMES eventually just stopped in to get an appointment scheduled for five weeks out. Service guy Bob says hell call if there is a cancellation but when I follow up after two weeks he says if there is a cancellation hell use that time to get caught up.For my service appointment I needed a part ordered. The guy at parts was terrible. I asked him three times to confirm the specs on the special order part and he just kept telling me it is the right part, there is only one option until he finally looked and realized there were two parts and he was about to special order me the wrong one.I really hope my service appointment goes smoothly but nothing about dealing with this place says that is should....

My experience for the most part was not good, not good at all. You would think a place like LanRover would have better integrity in place people in the position to really get detailed on peoples trucks. $7500 later my truck still does it ride smooth, I went in for one thing and $7500 later I needed a new alternator all of a sudden my electricity was bad my auto lights dont work in my suspension still sucks. How can a suspension ride this bad when this truck has air suspension? They allow me to drive my truck away in which my suspension failed on me and I almost died on the freeway. So yes I will be seeing these people in court very soon

Very responsive to my questions and needs. Very happy with their service.

WORST SERVICE DEPARTMENT on Earth. DO NOT BUY FROM FIELDS. We love our Land Rover Discovery and had an incredible experience through the buying process. However, every time we bring our vehicle in for service (even for an oil change) we do not receive proper communication and our vehicle sits at the dealership for weeks.Most recently, we brought our vechile in last Friday and said we were leaving on a trip to Colorado and needed our SUV by the next Fri. Bob is nice enough but when I contacted him to say we were leaving and needed our vehicle he said “he hadn’t had a chance to diagnosis the issue and have a nice trip”. He actually had diagnosed the problem the Friday before so I am unsure what is going on.We are leaving a message with Fields corporate because this is a pattern and rediciulous. We will be going to Chicago to buy our next Land Rover. We are done with Fields and will tell corporate Fields so.

John Sendik was very helpful. Looking forward to enjoying our new Volvo.

Great service! The team is knowledgeable, professional, friendly and accommodating.

Bob serviced my vehicle again. He is incredibly efficient, organized and friendly! The service at Land Rover Waukesha is outstanding.

The service team is excellent to work with.

We buy at least one new car every year and the finalizing of this sale was the most seemless experience we have had.

John Smith was extremely helpful vehicle I got is SUPER ride and all is great. Thanks againPhil Hoyer

Very satisfied. You went above and beyond my expectations? Chad is terrific.

Easy to schedule the appointment, and service was on time

I had a high level of service and am very pleased. Thank you again for doing a great job!