Always phenomenal service. Good communication, prompt service and technically very sound.

I was in for an oil change and waited for the maintenance to be completed. Service was quick and I had a gourmet, complimentary breakfast. I wasnt expecting that. Waiting area was super clean and accommodations top notch. I could go to Jiffy Lube but I like being pampered.

Had a miscommunication/missed car wash on my visit, and Dennis was very quick to reach out and address it. Mistakes happen, and the best measure of good service is how mistakes are handled. Very please with how Jaguar of Waukesha / Fields handled this, and will be continuing to utilize them for service needs.

Chad went beyond the service that was expected. He communicated timeframes and stayed true to the appt. Great customer service from him.

Our experience with our sale person AllenWas great.The whole experience with the team waukesha dealership is worth buying your vehicles from. Love my Jauger🤩

Very nice dealership treat you very well they make sure you have something to eat and drink while you wait very five star

Good people. Theyll work with you as fairly as they can and take care of you long after your purchase. (6 Deals of experience)

Very good service. They picked up the car from home and delivered back on time after service

A Very modern dealership. They treated us with respect even though we arent their typical customer. Enjoyed the experience. Will return in the future.

Brought my car there for the brakes and rotors to replaced and it was supposed to take a couple days... turned into 10 days I finally get my car back (dirty and oily inside from the mechanic) it was making a strange noise I brought the car back they said it was a idler pulley.. they said it will be another couple days... that turned into a week. They called me to tell the put the wrong piece on my car and they ordered another one and finally asked if I wanted a loaner car... the next day they said the car was done. I picked it up and my coolant was low and the noise was still there. I brought the car back and they now said it’s a water pump that is causing issues.... I brought my car there wanting to get the brakes changed nothing else wrong with it. Here we are almost a month later 3 new issues. I will never in my life purchase anything from this dealership.

We found just the vehicle we were looking for online and worked with Erik as we live 4 hours away. Erik test drove the vehicle and gave us the confidence we needed to negotiate the purchase price. When we arrived at the dealership we were in and out in one hour and on our way home. Great experience!

Wry easy to work with. Delivered car direct to my door

I recently bought a 2018 Jaguar F-Pace S there. The experience was great and very easy. Greg Jenkins was great to work with. I was coming from out of state, so we exchanged a lot of emails. He was great about getting back to me in a timely manner with answers. Fields Jaguar gave me a very reasonable offer for my trade-in. The buying process was easy and I was in and out in less than an hour. Thanks Greg and Fields Jaguar for pleasant buying experience!

Friendly honest staff. Top notch

Easy and stress free

We appreciate the pickup/dropoff service that Fields provides, and the service department keeps our ePace in tip-top shape. Hands down the best dealership weve done business with.

A cabin air filter installed $150! Does anyone believe this price is fair? More like outrageous.

I brought my FPace in for service and was given a loaner to use. I was appalled at the condition of the loaner when received. It was evident that this car was not given a proper wipe down or clean out from the previous driver. There was even a used mask on the floor.I bought a luxury vehicle and expected the same matched service. Unacceptable.

Had a very good experience. I feel that the deal was very fair. Everyone was honest. Very nice dealership too. It was a remodeled a year ago and you can tell. Thank you Alan, Todd, and Alexis.

Josh and everyone in the service department was wonderful. I purchased a jaguar XJ. I heard some noise in my sunroof and also noticed that I had a crack in the windshield a couple days after I purchased it. I let them know and right away they fixed it with no problem and even gave me a loaner vehicle to drive a 2020 range rover thank you guys!!

After much research,, I purchased a 2021 Volvo XC60 and was very pleased with it. John Sendik was my salesman. He was pretty thorough as was the finance lady. I am glad I decided to purchase locally.

My service representative was excellent. I was treated like a king… Kept me up to date on everything that was going on… And they managed to get me in and out quickly - at what looked to be a fair cost…Thanks, Fields Jaguar…!

Breakfast on the house excellent

Awesome experience! Alan is the best! Easy and fun to work with. We will be going back for sure!

Dennis worked on my appointment and scheduled me in before my trip. Chad kept me informed of the progress and I am happy about that.

My personal experience with this service facility has always been excellent!

After finding an article that showed my vehicles infotainment was eligible to upgrade to include Android Auto, Jaguar Waukesha made it come true. Checked a few issues I had questions about and adjusted a body alignment left from a prior repair... All done 4 days earlier than I expected... Great Job

Great experience with John and love my new Volvo.

Great customer service

Everyone was wonderful! Love my car but when it is time for a new one I will be working with John Sendik again. He was extremely helpful and friendly.

Enjoyable experience, two issues though, the interior of the vehicle was supposed to be detailed when we picked it up, it was not. When we arrived home after a 4 1/2 hr drive, I then found out the car had no spare tire in it and no run flat tires. I feel we should have been told this issue.We do love the BMW X5 we purchased and hope it will last many years for us!

Exceeded expectations! Greg was very friendly and welcoming. He made the process of car buying very easy, informative, and pleasurable. We found the car that I was looking for and with a test drive and all my questions answered I was on my way in my new vehicle! Cassie was the person whom I worked with on the paperwork side of the purchase and she was super helpful and did a great job of getting all the required documents through and completing the sale quickly and efficiently. Would highly recommend this dealership if Greg and Cassie are any indication of the highly qualified and motivated sales force. Thanks again!

Purchased a car remotely. Staff was friendly, attentive, and car arrived in the exact same condition as communicated to me.

MyXC90 had a software recall which took more time than anticipated and my service representative Frank provided me with a loaner as soon he realized the delay. He also apologized for the delay in returning my car and to cover up for this my cars fuel tank was full when it was returned. It was a very kind gesture from Frank and Volvo will definitely earn my repeat business for this. Thank you!

Wonderful service. Very knowledgeable. They even have a small restaurant nook inside.

Our experience with this dealer was phenomenal! Although we didnt buy a car from them, our visit there was by far the best experience we ever had from any dealership! This was mostly because of the excellent job done by Greg Jenkins, one of salesman at the dealership. He showed us everything we asked and gave us more than enough information. Truly this is one of the finest dealerships around and Greg Jenkins is a great salesman to talk to!

Staff could not be nicer & tried to be most accommodating. Repairs were done on all items presented. They listened, and, they brought my Jag up to full operational condition. Thank you!

My salesman John Smith was very wonderful. He was extremely informational regarding the vehicle I purchased. He was great with my husband and children when we picked up our vehicle to take him. Alexis their finance lady, was just as wonderful. She answered any questions I had, and thoroughly went through every detail with the paperwork with me. I couldnt have asked for better service.

Overall very good experience. Been driving Mercedes for years and decided to switch to Jaguar. They took the time to explain the differences and made the buying experience very easy. I highly recommend the folks at Fields Jaguar. Ted was an excellent highly knowledgeable on the vehicles and his professionalism and hard work left a valued impression on my wife and I.

All around great experience. Purchasing our new Volvo XC90 from John Smith at Fields was a flawless experience. John handled all aspects of the transaction in a high quality professional manner. Follow up has been great as well. I would highly recommend John and Fields to anyone looking for a new Volvo.

Working with Greg Jenkins was a wonderful experience. He helped me find the car I was looking for and was fair in dealing with the price negotiations. He was also very accommodating in getting me through the purchase process quickly when I had my 8 year old daughter and her friend with me. In addition, he was very knowledgeable and easy going. All in all, it was a pleasure to work with him and I am now driving, AND LOVING, my new Range Rover Sport.

It was great working with John Sendik and the manager at the Waukesha location. I had a not-so-great initial visit, but they made it right by making John S available to work with when I went back. He was very pleasant, so helpful and made the experience fun and easy (the way I would have hoped buying my first car would be!)

NEVER PURCHASE A USED CAR FROM THIS DEALERSHIP!They sold me a used Yukon Denali. The salesman was super cheesy and told me it was a $100,000 brand new, (Which is a total lie – Maybe $60,000 tops) he then told me his commissions where only $100 on the vehicle and when I asked him where the floor mats where he said he would take the $100 he would make on the sale and buy me new mats. Later that night he told me he bought $94 floor mats. From the start I should of known this dealership is full of lies but I purchased the truck anyways because I liked it. Shame on me….Only 3 weeks after I bought the truck it had an oil leak and when the service center I took it to looked at it they also told me it had 4 blown shocks, and the brakes are bad, had a broken link and sway bar, and the ball joints and control arms where bad. They gave me a quote to have it all fixed for $7,000. As I told the repair center I just bought the vehicle they told me this vehicle would never pass a safety inspection.I took it back to the dealership because it’s against the law the lie about the safety inspection and check off that the suspension and brakes are safe while they are not. When I took it back they offered to pay for half of the repairs. Why should I have to pay for ½ of the repairs when they sold it to me broken? Before any car is sold all these safely issues need to be addressed and fixed and mine was not. After more digging the dealership even knew about the repairs needed but never told me and sold me the vehicle knowing that these repairs were needed. All this dealership wanted to do is make a buck, hope I didn’t catch them in their lie and wash their hands of the money pit Yukon. Shame on me as I had to put $$$Thousands$$$ of dollars into a truck I just bought.

The sales team at Fields is Fantastic! Scott assisted us and made the buying process easy and fun. Thank you for all your assistance we love our new car.

Great service - Jeff went above and beyond - I had a nail in my tire just 4hrs before a 3000 mile trip and Jeff from service took care of it in spite of their busy schedule and my short notice. He replaced my tire from a set ordered for another vehicle to get me rolling. Very happy with the service and Jeffs and Fields Land Rovers ability to go above and beyond to support their customers.

I thoroughly enjoyed the Fields Jaguar track event at Road America. Kudos to Greg and Tom for organizing a fantastic day that included a scenic drive from the dealership to Road America, lunch, a short tour, and a track drive at Road America. It was an awesome sight to see 22 Jaguars of all ages on the caravan route and on the track. Despite the weather, we all found out how much fun it is to drive a Jaguar regardless of the weather.

Our experience with Fields has been outstanding. Weve purchased 2 vehicles from them in the past 12 months, and everyone involved in the process was courteous, professional, and went above and beyond in their level of service. From the test drive to signing on the dotted line, all aspects of the car buying process were stress-free and enjoyable. Fields is several cuts above any other dealership Ive set foot in, and this shows through in the way they take care of their customers - from the amenities they offer (complimentary beverages and ice cream) to the extra work their service department did for us, its clear that they pay attention to the little details that could easily be skipped over, but arent. A special thanks to Gary and Keith for their time and expertise.

I purchased a Jaguar XE this summer at Fields Waukesha. I recommend without reservation Greg Jenkins who helped me through the process. His fund of knowledge concerning all things Jaguar was great and professionalism was first rate. This was the first dealership that Ive ever visited that did not feel like a dealership. They were very welcoming and non-pushy for a sale which made me far more likely to actually make a purchase. The design, order, and collection of the vehicle were all custom and excellent. And the vehicle itself crushed the competition MB C-450 and BMW 340i. I will almost certainly return with further business in the future. F-type?

We drove up with the intention of trading in our Volvo for a new one and ended up getting the Range Rover Evoque. We always have a great experience at Fields and our night with Greg Jenkins was no different. He took the time to answer our questions and met all of our expectations. We highly recommend the Fields dealership!

Me and my husband had a wonderful recent experience with this dealership. Our salesperson, Greg, was very informative and helpful without being pushy. I felt very comfortable trusting his advice and knowledge in helping us select the right car for us. We shopped around at for other brands at different dealerships, where unfortunately it was obvious that the salesperson cared only about the sale and not about us and our needs. We are extremely pleased with our new Jaguar F- pace! I would not only highly recommend the car but working with this dealership as well. :)

I had a wonderful experience buying my SUV from jaguar Waukesha. My salesperson was Chris and he was great. No pressure, very nice people work at this dealership. I highly recommend this dealership. !!!!!

Great customer service top notch!!!

Second Overseas delivery. Awesome dealership. John Busse Was wonderful and assisted me in getting the car of my dreams, for the second time. Combined this purchase with a trip down the Rhine River.

My experience at Fields Land Rover was really more than just purchasing my Range Rover. My salesman, Tom Mccluskey, took the time to instruct me on all the features and capabilities of my new Rover. He has also answered questions for me via email which were very helpful. I felt like a member of my new family. The dealer manager also made it clear to me that that is exactly what I am now--a member of the Fields Dealership family.

Professional and very easy to deal with from the moment I stepped on their property. I would highly recommend Fields to anyone that is in the market for a vehicle. I thoroughly enjoyed my interaction with Jim, Tom and Alexis. They all were a pleasure to deal with!

I called on a used SUV that had a great price online. I was skeptical because it was a great deal. I was told after asking specific questions that the car was clean, no issues, ready to roll...etc. I drove five hours to purchase the car. Ten days later I realized the sun roof wasnt working ($1000 repair), a week after that I realized the air conditioner wasnt working ($1500 repair). When I called my salesman he assured me they were working when I left the lot... This was Feb, I didnt use a sunroof or AC in the three weeks since purchase. They offered $300 in good faith, which I accepted. Not exactly a ethical organization. If the cars got a low price from these guys, theres a reason.

I had an exceptional experience from beginning to end with Jason Green at Fields Automotive Waukesha. From providing two different Range Rover models to test, to permitting me to drive a loaner of the preferred model, the Sport HSE, while a vehicle in my color combination was located, to the training provided at time of pick up, the experience was one of the most professional sales interactions Ive ever had. I have truly enjoyed getting to know Jason Green and look forward to continuing my relationship with him and now Fields, after having bought from the Glendale location prior to it being closed.

I did a floor here. It was a nice place full of awesome vehicles. Definitely should visit again to check out cara.

Dealership was clean and the staff highly professional. My salesperson was Tom who was friendly, no pressure and very easy to work with. I would definitely purchase a car from this dealership again.

I had to get a replacement key for my car. The service was great I got it the next day less then 24hours. Everyone greeted me with smiles

Tom, the sales association who handled my purchase, took care of my needs exceptionally well. Having bought or visited every major automobile brand out there, Fields Land Rover Waukesha outdid themselves in both professionalism and service. There was no hard sell, the staff was knowledgeable, extremely polite and does the Land Rover/Jaguar brand proud. The facility was designed extremely well and kept immaculate- you know that youve entered a luxury marque.I was honestly unreasonable when I requested same day pick up of the new vehicle but Tom and the staff made sure it happened. In addition, Tom went through a very detailed demonstration of the vehicles gadgets. I am extremely happy with the dealership and my purchase. Recommendations to friends and family have already been made. Thank you!

Crowded parking and under construction. Pricey and did not call back as promised until I called several times. Have found new dealer for subsequent repairs.

Not up to par of other Volvo Dealerships whom have been exceptional. I did not feel valued as a customer at this dealership.

I’m so disappointed by poor costumer service,,,i setup appointment for oil change by phone on saturday,, and i drive 45 minutes to go to the dealership, when i arrived they told me i’m not on the list,, i wast 3 hours for nothing,,, then they told me they will call me back BUT no one call,,, and they didn’t car about me or about my landrover LR4,, i expected way much more from them,, i will go to another landrover dealership...

I usually don’t like to write bad reviews for businesses but this place must be horrible! I cannot believe we have bought two cars from this dealership! We had the worst experience in leasing a new Range Rover. Short story is although I have bought a Volvo and a Range Rover Evoque from this dealership I would never go back and would never recommend this to anyone that I know. First, after the test drive my wife and I told the salesman our budget and he said he will look in to it. The next day he emails me that they don’t have any cars that fit our budget. I knew the price that they were giving was very high so I looked around and found multiple new cars that would fit us but we had to buy from this dealership because they are the only Range Rover dealership Milwaukee area. So after mentioning this to the salesman he reluctantly gave me a quote for a car that I had found in Madison dealership after emailing back and forth 4 or 5 times. The amazing thing was that I had to follow up with him after every email and each time he was either out of town or had forgotten about it. When we went to the dealership assuming to just get the car, fortunately he was busy and we ended up with a different salesman who at first was very cold but when realized we were going to buy the car that same day became friendly. But to our surprise the quote was not for the right car the price was higher. At that point my wife was ready to leave but then the sales manager came in and gave us his spiel and that he could get us a little discount. Honestly, I really didnt care that much about the price anyway but it was the principle. That is why we ended up getting the car anyway (although mostly because they were the only dealership in the area) Oh yes and towards the end the cherry on the top was the manager and the salesman asking for us to leave a very good review for them so they won’t get punished by Range Rover. Next time I will save myself from all these headaches from these people who may seem nice on the outside, but really don’t care about customers.

Excellent

Took my XJ in for Service and was a little trepidatious. Ive been working with Imperial in Illinois and heard that Waukesha tended not to be the best to work with since theyre the only Jaguar game in town in Milwaukee. However, I was pleasantly surprised. Ray Blair, the service advisor, took into account my concerns and represented things correctly so that everything was covered under warranty. When the part was backordered and it was going to be a delay he expeditiously got me a loaner for the weekend and made sure I was good to go. To anyone owning a Jag, the feeling when something goes wrong is unfortunately familiar and distressing. Ray provided top notch service and represented both the dealership and the brand in a fashion I believe both would be incredibly proud of. 5 stars.

Service representatives were courteous and knowledgeable; service technician and Cindy gave me answers to my vague question related to road noise. Dark roast coffee in the waiting area was outstanding. I look forward to each Fields experience. Our 2010, V50 has been a great car. Volvo, bring back the wagons.

I have never been treated this rudely in 30 years. I had the wonderful opportunity to talk with John on the phone in regard to an issue about a tire that was installed on a guests car when it was broke down in my town. After he told me the reason I was wrong, I told him I disagree with his opinion. His comment was thats why I am the expert and you are not. I guess being in the tire business for 32 years and directing a $25,000,000 company makes me a buffoon. I would never do business with this dealer. I wouldnt use the service department. I would NEVER lease a car from them. After he informed me I was an idiot, he handed the phone back to the guest with the statement hes wrong and he wont admit it. Now I am focused on trying to resolve the guests issue and he is just pointing out that he is the king. The details in a quick statement is his belief that all 4 tires on an AWD have to have the exact same tread design. The reality is all 4 tires have to have the same diameter and rolling circumference. Its basic physics John. The tire we installed to get the guest back on the road when she was 250 miles from home has the exact same diameter as the original tire. Regardless, if you treat people with respect, they will respect you. If you like being treated as an inferior, Fields is your place.

Jaguar service advisor Jeff S., was just fantastic as always. Appreciate his advice, attitude about service and willingness to ensure service issues were identified and addressed. Hes the reason I keep coming back!

Tom was great. The best salesman ive dealt with so far. I bought a used Ford Taurus SHO for 17k with 76k miles. The deal was already amazing, and the experience was even better. I would highly recommend Tom, hes relaxed and puts quite literally no pressure on you to buy the car.

I purchased my vehicle over the internet and found the process to work extremely well. All my dealings with Fields of Waukesha was positive. Thanks for the quality experience. Ed Buckley

Very professional. Would recommend to all. They also have free car washes for life at all of their locations. Will be buying from them again when its time for a new car.

I went their to buy a part for my car. The customer service was great. And everyone was vary helpful. Only downside i can say is parking and the entrance. u will scrape ur car if its low to ground. Bad pitch for the entrance.

This dealership is outstanding. I am on out of state customer. I purchased a new RR from this dealership and worked with Ted Aydt. He went above and beyond in dealing with the type of inevitable issues that arise from a long distance purchase. I was very impressed.

Josh was great! I wouldnt want to work with anyone else.

I called in on a Monday morning because of a heat problem with my Land Rover. Your service group was able to get me in on Wednesday, order parts and complete the repairs the next day. Great service and Great response.Thank youCarl Paulke

The service I received at Fields was first rate. I would certainly recommend them to anyone. From greeting to pick-up, it was the best!

Great service! Great invironment!I can still remember the day that I bought my car here, great sales people, helped me found the exact car I want. Jaguar Waukesha had me at the zero moment of truth.using the favourite quot from my professor of CRM: treat different customer differently. they have treated me exactly the way I want and even better!

Anders was very cooperative and patient. Any questions I had, he was on top of it. He inspected the whole vehicle for me before I even arrived. The whole staff was very courteous.

Terrible service after the sale - love my Jag but hate of Fields treats you after they wreck your 75K purchase. Lazy and incompetent. Josh the Service mangeler couldnt manage his way out of a paper bag and Joe the GM could care less, thanks Jaguar corporate for intervening.

I had the pleasure of working with John Busse who went out of his way to help secure the automobile on my wish list. She is in beautiful condition and hopefully will remain that way for many years to come.The service dept and sales people were courteous and professional every step of the way. Would recommend them to anyone

Terrible experience with the parts house here! They should all be working at McDonalds. None of them know anything about the parts they sell or the cars they sell! And if you happen to order the wrong part/parts from there crappy illustrations they will stick you with it or them. They do not worn you ahead of time either. I would advise people to never use this parts house. I will for sure use a different dealership for parts from here on out. Somewhere that has knowledgeable people not idiots.

This is the worse car dealership I have ever encountered!!! I see a car on the website get my money from the bank get to the dealer only to be told another salesman had an offer on the same car from two weeks ago but they never did alert the other guy that the car was back from repair. So as I am there working with Pat he and I are informed that the car has an offer on it and they would let me know if they guy bought the car or not. Now 3days later and I am still calling them trying to get information and everyone even Derrick the sales manager is too busy to help a customer that has the money in hand and that is ready to buy!!! STAY AWAY FROM THESE UNPROFESSIONAL PEOPLE SHOP ELSEWHERE!!!

The new service dept area is very nice and everyone very friendly.

Highly recommended. John Busse took great care of all our requests.

The worst costumer service a dealership ever experience

I recently bought a pre-owned 2008 Hyundai Santa Fe from Tom McClusky.He was awesome it took a few weeks for us to find something for me in my price range that would be decent and reliable. Tom was great I told him what I wanted and he found it! I was called almost daily to check in and received updates on which vehicles there were for me to choose from etc. He really worked hard to find me the vehicle I wanted. The entire staff at Fields Jaguar Land Rover Volvo Waukesha was wonderful to work with. I especially love that I have free car washes for the life of my vehicle. My experience was really outstanding!ThanksFields Jaguar Land Rover Volvo Waukesha

I hate purchasing new vehicles. I dont like the haggling and constant interrogation about what Im looking for. So, when I purchase it is usually through the Internet. John Busse (my salesman) did a great job of handling the deal the way that I wanted to do it. Being the only Volvo dealer around I wasnt sure that something could be worked out that satisfied both of us. It did!Side note - Make room for customers and potential customers to park somewhere. And dont park any new vehicles in the Handicap spot.Alexis did a great job too.

Very impressed with the amount of effort Jeff B. put into getting the car ready for me, and making sure I was happy with my purchase.

Great service. Professional and Prompt. Really tentative and understanding.loaner program exceptional

Very friendly, helpful staff. Awesome service...quick and thorough. Pleasant facilities to wait in, if thats your preference (including free WIFI).

DO NOT GET YOUR CAR FIXED HERE! TERRIBLE SERVICE, RUDE PEOPLE. THEY BROKE MY WINDOW WHILE FIXING THE DASH AND REFUSED TO PAY FOR PART. RIDICULOUS. JEFF RAISED HIS VOICE AND STATED HE WILL DECIDE WHAT TO FIX. SHOCKED BY HOW HE ACTED. GOT WINDOW FIXED SOME WHERE ELSE. DO NOT GO THERE. BROUGHT A CAR IN WITH WORKING WINDOWS LEFT WITH BROKE ONES. BEWARE!!!

I recently had a strange situation with a brand new Volvo bought in IA. Long story short, all 4 tires had flat spots on them from being on the showroom for a long time. I could understand if Fields gave me a hard time replacing them but John Shulteis took care of the situation, gave me a loaner and had 4 new tires on the car with no cost to me at all. Ive had a prior Volvo serviced here for 2 1/2 years and the Service department has been fantastic.

Fields service department does a great job. Always friendly, polite and respectful. Great staff and very knowledgeable. Would highly recommend Fields Waukesha.

Professional and helpful staff! Best auto purchase experience by far!

Fields is not deserving of your business, if it wasnt for Bob in the shop and Corporate Jaguar, I would have probably lost my mind by now, not only does Fields treat their customers poorly, sadly they treat your vehicle the same and using Abra auto boby on a $74k car is plain stupid.The StoryThree weeks without a follow up, several emails and still no call back from Josh - Director of dis-serviceFields Jaguar is not the dealer you should choose if you are looking for professional service. My 2017 XF-s Has received body damage during our last two visits and have been promised restitution, Josh and Joe are blowhards.Make your Purchase at another dealership and save yourself a lot of frustration.Bob in service tries but I believe is hostage to corporate profits.Call Bergstrom or?? - Stay away from Fields!

Jeff is an Excellent Service Adviser, Explained everything that was needed, then told me what was immediate necessity and what could be monitored for a few hundred miles. Perfect work and clean when done.Jim

Interested in a Volvo, I found a pre-owned vehicle through Fields website. I reviewed online, requested the e-price and called to set up a test drive for this specific car. After driving the car several hours later and liking it, I sat down with a sales person to discuss and offer and the price had magically gone up $3k. He seemed very shocked when I pulled out my phone and showed him the e-price that I was emailed that morning, which was significantly lower. After reviewing it with his supervisor, he claimed a major mistake had been made and they would be willing to honor the price they had emailed me, but couldnt come down one penny more, or even commit to a new set of tires.I find it more than a little deceiving that the price went up after I called to inquire about the car, and honestly wonder if there would have been some room for negotiation if I had proactively told the sales guy the e-price I had been quoted. It was almost as if once the sales guy told the we made a mistake and priced this car too low online story, he couldnt go back on it. Sales folks should have done their homework with the online folks to know what price they had already quoted me. Lost a sale.

Walked into the dealership & not a single person spoke to me. Walked around & sat in a couple vehicles & still no service. Off to a Cadillac dealership.