Purchasing a Porsche is an experience to be had. Wayne Lemon guided us through the purchasing process. No pressure nor stress. The vehicles they sell are high quality. I purchased vehicles from many other dealers, but none can meet the professionalism and overall sales environment Porsche of Tucson provides. As for the service department, I had my former Cayenne serviced here regularly. Im pleasantly satisfied in the communication Brian and Scott deliver, giving constant updates while also providing me with a complimentary loaner vehicle. Overall, Porsche of Tucson surpassed my expectations in every aspect. From sales to service and even purchasing parts.

Im all about good customer service especially on the receiving end. Car seller, Moises, was fantastic. Hand shake, introduction, offered water and a seat... great for starters. Not to mention he picked up the cars from the other dealerships before I arrived. He kept me apprised of the deal each step of the way. Fantastic customer service that I bought 2 cars that day. Will go there again.

Bought a used 2016 Mazda 6 from this dealership back in July. There was a noise in the door and the car was dirty. They told me it would be a couple days to get the door looked at and the car detailed. It took them almost a full week and several phone calls to actually pick up my car. When I picked up the car there was still a noise in the door. I pointed it out to the dealership and they told me that I’d have to get with the salesman that sold me the car. I called him multiple times and he told me that he would call me back but never did. I finally just went into the dealership to speak to someone. The salesman was there and he said that it was too late in the day for the mechanics to look at it, but he would schedule and appointment. Appointment came and salesperson was not around. It took the dealership 30 minutes to even pull up any paperwork to be willing to work on it. No one seemed to know what what going on so communication inside the dealership seems to be lacking. After all of that, they didn’t even have a mechanic take the door apart. The financial manager just told me that they would look into the issue and call me when they had a solution. It’s been 2 weeks. Still no call…. It’s now September and I still have the noise in my door. I would not recommend buying a used car from this dealership, a new Porsche they might service well, but they don’t seem to care if you buy anything else from them.

Just picked up my new car. Efraim was great to work with, got my car ordered and kept me up to date on the whole build and shipping process. Tim made the financing process go as smoothly as possible. The whole team took great care of me and made the whole experience a wonderful one. I highly recommend Porsche of Tucson.

Brian Herring- the service manager at Porsche of Tucson is fantastic. The entire service team from the technicians to the people who greet you, are phenomenal. Theyre very professional, knowledgeable, responsive and go out of their way to deliver excellent customer service. The new facility is also top-notch and absolutely gorgeous. A first class experience all the way. The sales staff has also always been very polite and knowledgable. Tucson is lucky to have such a great Porsche dealership here.

I’ve been servicing my Porsches here in Tucson even though I work in Scottsdale. Service and personnel have always been polite and straight forward. I have not felt a push for extra services. I will continue to own Porsches and bring them here. Their new center is beautiful and I love the glass wall with full view into the garage work area.

I want to thank Christina (Sales) and Tim (Finance) at Porsche Tucson for an amazing experience this past weekend . Everyone I worked with was very personable and accommodating. Knowing what I wanted, I was in and out quickly. I highly recommend Porsche Tucson if you’re in the market for a New or Used vehicle!

I want to take a moment to truly compliment Mario in his exceptional service. He originally sold me my R8 when Porsche was going through the remodel and now walked me through the customization of my 911. Mario really does anything and everything to go above and beyond for his clients! Thank you Mario for your superb service and I will definitely be coming back because of you!

I had a great experience at Porsche of Tucson. I purchased my vehicle from them over the phone, because I live out of state. Andrew made the process quick and easy. My beautiful car was delivered to me without any issues! I would definitely recommend them to anyone looking for a car!

First rate service. I was kept informed throughout the whole exercise.Waiting are is top notch.

I appreciate the help I received at Chapman, the customer service was really good. They were really willing to work with me, so I could get the car I wanted at an affordable cost. Mario was really helpful and so was Tim, not pushy at all. If I buy a car again, I will be definitely going to them.

The Porsche team in Tucson is awesome and always take great care of us and our vehicles! We are very satisfied and very happy customers. Brian in the maintenance team and Andrew in the sales team Rock, as always!!

My wife and myself had a zoom meeting while our was being serviced and we were given a private room. There was no loaner available as we called last minute so they paid for an uber. Great experience.

Sales process was fine. Beware of finance and operations. It took them 37 days to pay off my trade in. This included me having to make a payment on a car I no longer owed or I would have had a late payment on my credit report.To make matters worse, I had to spend my time moving the process along. Dozens of phone calls and emails to get the payoff executed.They said “this happens a lot”. Really? At. A Porsche dealer it is 37 days to pay off a trade in, risking clients credit???

If you want terrible service and get belittled work with Andrew. Otherwise everyone else is amazing.

I habe been to many dealerships, Porsche Tucson is by far the best one that Ive ever been to. Great customer service! Had an issue with my vehicle, they gave me a laoner to use while my vehicle got fixed. I had a great experience there. If you are looking for a new or used vehicle, Porsche Tucson is the place to go!

Bunch of Crooks! $1581 in additional fees, and doesnt even include taxes yet! $499 dealer doc fee. $2 air quality fee. $32 public safety fee. $160 for nitrogen. $32.50 lieu tax. $229 VTR fee. $599 RED ALERT fee. $28 miscellaneous fees. Plus in addition to the $1582, in a different category they charge $695 in accessories fees. Ridiculous! Left my dream car there, in search of the sameobe from a more honest dealer who values a customer. You should do the same.

In all my encounters at Chapman I was treated with courtesy and professionalism. While I had previously been a customer of the service department, my recent Porsche purchase was my first with them. My Brand Representative, Jonathan Dufour, was friendly and attentive without ever pushing me on a purchase. It was simply a pleasure dealing with him from start to finish, and I look forward to seeing him in future visits to Chapman. Helping me in my decision was Scott Haddock from the Service Department; his detailed knowledge of Porsches and his willingness to pitch-in during my investigating process was invaluable. Finally, as I firmed up my decision to purchase, I met and dealt with Sales Manager Efraim Gonzalez. Once again I was treated respectfully and fairly as we worked towards a mutual agreement. In all my years of purchasing vehicles, starting right out of college in 1964, this was the best dealer experience I have ever had, full stop.

Not super helpful. Wanted to buy a new 911, and they didnt have a single one. Was told to wait a few months. There was a black one, a few years old that my wife showed interest in, but salesman didnt even acknowledge her interest. We left, still wanting to buy a car, passed a Mazda dealer, looked at each other, smiled, turned around, and pulled in to buy a brand new Miata. LOVE that car!!!The fact that it was $120,000 less...just icing on the cake.

Got a great car at a great price. Everyone was friendly and great service!

Excellent service!! Took the Macan in for 40000 service. Very complete service with excellent communication. Dealership was very clean. The price on tires was very competitive with discount tire. Will be back again. Highly recommend.

Not happy. Will not bad mouth then company tho.

Great experience for a first time car buyer!

My wife and I purchased a used Chevy Avalanche and all was fine up until about three months ago. We began to have issues with the engine which turned out to be the motor mounts had gone bad. The vehicle is still under warranty so we took it in and had it serviced.. or so we thought. We received notice to pick up out truck and did. All was fine for a couple weeks until we noticed the same knocking issue. We took it back to have them look into it to learn they only replaced one motor mount on the vehicle when all should have been replaced because that’s why we paid over $1000 up front to have done. Just wait the nightmare doesn’t end there... We then get word to come in it all has been done and handle correctly. Brian whom we had been working with all this time then went on to tell us the part they replace had cracked completely and they other mount looked decent but was replace as well. Brian said we shouldn’t have anymore issues but if we do we might have to take it to a Chevy dealer because they deal with Porsche’s. Ok.. sounds good. Happy to have our vehicle back and no more shaking and the engines no longer jumping around we head home park it over night. In the morning my wife and I get up to run errands and we notice a smell of something burning, couldn’t be our truck we were assured everything was fixed.. we drive around about another hour and the trucks check engine light comes on 🤦🏻‍♂️ Along with the service light coming on codes began flashing multiple system issues and to top it off the burning scent had got stronger accompanied with smoke from the exhaust. We took the truck back right then and ask them to take it to Chevy to things fixed correctly and for them not to touch or try to resolve the issuer them selves. That was the end of last week. This has been a nightmare for us for multiple reasons this truck was meant to be our primary vehicle to go to work run errands etc. Not only did I miss out on two side jobs this weekend loosing me $700 but we are stuck still without a vehicle and left to rent a car on our own dime even though it’s still under warranty and to boot we have been making payments on a vehicle that has been down over a month. I guess you could say I’m very disappointed with all we have had to deal with. All I want is for them to make it right, I just want our vehicle working again without issues. Life these days is stressful enough and I tell you Porsche of Tucson has made things a bit more difficult. Oh I did forgot one other thing to mention, we were also told that even though we paid the original $1000 to have it fixed in the first place we might receive another bill even though whatever had been done wrong was done under their watch. Thank you all for your time in reading this, this is our nightmare.

FABULOUS! Brian H. went above and beyond to provide a great experience. Every detail was attended to in a timely fashion. Very satisfied and most highly recommended.

Outstanding service led by Brian and his staff

Shady sales techniques. Listed a car at a price online and when it came time to talk numbers, they added almost $5k worth of fees for a $16k car.

This place has some of the finest automobiles in Tucson. If your trendy and stylish buy a vehicle here.

Great experience! Highly recommend the Chapman brand. I have purchased 2 cars from them, one last year & one last week! I’ve bought many cars & their customer service is top notch in comparison. Efrain Gonzalez @ Porsche/Audi Tucson went out of his way to make the experience seemless .....& I’m a pretty demanding customer (like does this deal come with a personal chauffeur since I’m a return customer?!) That didn’t phase the dealership they were happy to accommodate....all my requests! Would recommend & will buy from them again!

Service Advisor, Bryan. Awesome.

I had low tire pressure alert on one tire (-5psi), drove in to Service, and asked to check that low tire physically and bring all to recommended pressure. That was done quickly, and after a complimentary wash, I was on my way, in the 911 20 Cabrio.

Having my Porsche serviced has been, is, and Im sure will be a great experience. Brian Herring has taken great care of me and my car since 2003 when I moved to Tucson. His knowledge and experience is always appreciated. Trust is a tough thing to earn and Brian has earned mine.

I was recently involved in an accident and had to jump back into the car buying market. I’d just purchased my car about a year ago and was devastated when it was hit and totaled.Cristina went above and beyond to make sure that my experience was seamless, pain free and pleasant. She was honest, caring and so helpful through everything. She made sure I was informed, had the car I was happy with and took time to find me the best rate possible.This is the second time Cristina has helped myself and fiancé purchase a car, and each time has been the most pleasant car buying experience either of us has had. I highly recommend her, as well a this dealership... and my new car is beautiful!!!!Thank you again Cristina, you’re amazing!!

They are undergoing construction which is ok, however we went there a year ago and it was in the same shape. What are they doing? Service is part of Audi at the moment. They did take good care of our needs so that’s not an issue. As for a true Porsche dealer.... can’t wait to see when they might be finished.

Very nice and great work! Their communication with me while my car was getting serviced was unlike any other dealer. Awesome customer service.

Typical Chapman unfortunately....Came in to purchase vehicle and worked out price. After working out price, they wanted to chrage me $699 for KuKu (not sure what that is), more for windows etching, more for flashing brake lights, more for nitrogen in the tires ($2500 more than the agreed price and they said they was no way to take all that off.News flash, if you have add-ons simply display that costs on the invoice, dont add them after you make a deal.That is bad business...not happy!

Dual 718 Boxster GTSs. There was Ferrari 488 as well.

I came in to purchase a used car on behalf of my company. I said this up front, and then the sales person Wayne Lemon asked if I was buying my first car. I am thirty years old, and regardless of how old I am, what does it matter? Thanks for insinuating I look 16, although, who goes to buy their first car by themselves? The car we were purchasing for the company was only 12k, so I realize this is not top priority for anyone working at a Porsche dealership, however I would expect better customer service.The car had an open recall on it, so that delayed getting it for 1 week. They gave us a loaner car that had a backseat full of popcorn and had not been filled with gas. Wayne Lemon even joked about giving us a Porsche loaner, as if anyone buying a 12k car would receive that for a loaner. So instead, they gave us a dirty car because a low dollar sale is not worth their time apparently.Once the repair from Ford was complete, they returned the car to the company location and it smelled like grease and dirt (I assume from Ford working on it). Even for a used car, I would think that they would detail it to make it presentable. In addition, the registration was made in my personal name and address, instead of the companys (who was buying the car).Overall, not impressed with the service and did not appreciate the carelessness when it came to details.

Do not, i repeat, DO NOT purchase a vehicle from this dealership. My mother got a truck from here about a month ago and the windshield is cracked. They have in her paperwork that they would replace it but would have to order the glass. The sales rep Christina told her they would call as soon as it was in. Well weeks have gone by and the windshield is cracking more and more as my mother is driving. My mother, my husband and myself have tried to contact the sales rep, Christina, and have been emailing the finance manager Fabian. Christina has ignored numerous calls, Fabian has been unresponsive and the last my mother heard was that they had the glass at the dealership for a week and nobody bothered to call her. Customer care at this dealership is non existent so i highly recommend spending your hard earned dollars elsewhere.

I recently bought a car from this dealership and have nothing but good things to say. I was particularly impressed at how easy the process was for me to buy the car from phoenix. Carmina was our sales associate and she was incredibly professional, timely and had great communication skills from start to finish. Carmina made sure that I left with a deal that I was comfortable with and never pressured me in the process. Fabian helped us in finance and was also incredibly professional and timely. I highly recommend this dealership to anyone.

The staff and experience was amazing, got a great deal on a used car and Cristina and her team went truly above and beyond. Would highly recommend

I was traveling from Phoenix when I noticed a low tire pressure warning. It was at -6 so I knew I had a flat tire. I called up the dealer and was told to come in. I spoke with Brian who is the service manager. He could not have been friendlier or more helpful. He made sure my tire was fixed and the sensors were all working properly, even though they were obviously busy. He got us out as quickly as he could so we could continue our travels. He was such a breath of fresh air.

Disappointed. I purchased a $6,900 warranty for my wifes Porsche Cayenne at this dealership with the expectation of some peace of mind. Last Friday (1/24/2020) my wife found herself stranded on the side of the road with a flat tire. Long story short, she found herself on the phone with the dealership for 30 mins being bounced around from person to person. They would not help her because they didnt see her warranty in the system. The people that could help would not be in the office for another 2 hrs. At that point, I decided to personally call them. After spending an additional 30 mins on the phone getting the same bad service, I found it easier to just use my insurance providers app to get a tow. Theres plenty of other bad things about this experience that Im leaving out. To sum it up... I would have thought that $6,900 would have at least bought us some good customer service. Ive given them 5 days to contact us after the fact and havent heard anything regarding this situation. Hopefully they hear this review instead. Ive actually had a good experience in the past, but this experience really overshadowed everything.

Unless absolutely necessary, do not take your Porsche to this dealer to be serviced.Dishonest, low integrity, down-right liars....Will NOT be going back!Take a day trip up to Scottsdale for EXCELLENT customer service, quality maintenance and repair work.

Mr. Wayne Lemon & Mt. Rob Marsh were very courteous, professional and knowledgeable. It was a pleasure working both of you gentleman.ThanksDeb Kohler & Chuck McCabe

Frank is great to work with and took care of a very tricky situation with the car in a fast, friendly, and professional manner. There was a situation that could have gone poorly and because of how Frank handled it the situation was resolved perfectly. Couldnt ask for anything else. Cant wait to buy my next car from Frank!

I took my 2019 Porsche 911 Carrera T in for it’s first oil change and 10,000 mile service. I had a excellent experience. The minute I pulled into the service area, I was met by Connor, a Porsche of Tucson Service advisor. He took care of my every need, and set me up with a beautiful 2019 Porsche Macan, loner vehicle, which I throughly enjoyed. Two hours later, my car was ready, and much to my surprise, my first service was free! Thank-you, Porsche of Tucson for a phenomenal experience!

Great team! German B., Carmina and Andrew did an awesome job and were in constant contact. We got the car we wanted. You won’t be disappointed!

The service was awesome and efficient. Took great care of the problem I was having with my vehicle and provided me a loaner to get around town since I live over 60 miles away. Great and friendly staff. No complaints here.

Very professional and courteous sales team! I would highly recommend them to anyone in the market for a new or used vehicle. No pressure, but knowledgeable and helpful! Thank you Porsche of Tucson for an enjoyable experience.

Nice cars around,friendly personal but tough to negotiate

Pat is terrific to work with. You can count on the service to be right. Not the cheapest, but the care and quality exceed Porsches high standards. My experience includes 5 or 6 dealerships from NY to CA. These guys are the best.

Outstanding service. Returned vehicle was spotless. Service went the extra step to ensure all repairs were addressed. Loaner vehicle was an added perk given single vehicle owner.

I’ve bought and sold more cars than I can count from several different dealerships and can say this was an overall smooth and easy experience. I dealt with Andrew from beginning to end with no interruption. Very knowledgeable and personal about the Porsche product. Would definelty recommend seeing this guy if you’re in the market for a vehicle.

Cristina Victoria was great. She really helped us out a lot. She worked hard to get us the best rate and to make sure we were happy with our finance options. Thank you Cristina!

I like this dealership better than the one in Phoenix due the fact that they do care. The technician, Patrick, provides excellent customer service and excellent sales skills. He has an advanced technical knowledge to provide support and ability to recognize issues that can be resolved over the phone and issues that must be escalated to make a diagnostic appointment for immediate attention. I trust his assessment for repair and price quoting. That is hard to find in any dealership.

Nice new building.

I have been bringing my various Porsches to this establishment for over 5 years now. Ive had the pleasure of working with Pat V. for this entire time. I love it. Excellent facility, work is always completed with high quality, and the service price (for a Porsche dealership) is reasonable. I look forward to continue my patronage for another 5+. Keep up the good work guys and gals!

Dealership was very nice and helpful in my purchase. I traveled from Ohio to Arizona for my purchase and would do again if needed due to my experience.

I drove out here to buy a used bmw m3 and trade in my audi s5. Everything went smooth for the most part and I would likely buy from them again.However, make sure you check the car you buy to make sure it has everything inside. I assumed it would have all the floor mats...it didnt. Missed the passenger side one. I tried working with the salesman to get it replaced and its been a few weeks now. Ended up buying some on amazon for $70.Its really more annoying than anything, would really have liked them to take care of it.Brian

Pat is not only very knowledgeable about the different models but, he is on outstanding sample of what a service advisor should be. He make the car service experience painless, simple, straightforward and pleasant.

The tire service was great.

I was interested in buying a used car offered from this dealership. I first noticed the vehicle for sale from another Chapman dealership who offered me $10,000 for my trade in if purchased at the listed price ($20,250). If I had accepted this deal I would have walked away with roughly a $12,000 loan. They explained the price was non negotiable due to the car not being in their lot. So I decided to go to Tuscon where the car was located to negotiate a better deal. Since I live in Phoenix and Tuscon is a two hour drive I called the Tuscon dealership to test out some numbers over the phone before making the long trip. Wayne Lemon was the sales agent I spoke with over the phone. I explained to him that I was an interested buyer located in Phoenix and I half heartedly asked if $18,500 was a possible “out the door cost” for the vehicle not expecting a yes but more so expecting a counter offer. To my surprise Wayne told me that he thought he could make the $18,500 “out the door” cost happen but that he couldn’t guarantee a $10,000 trade in value for my vehicle since they haven’t gotten to see it, which was a sensible answer. The following day I drove two hours to Tuscon out to the dealership to meet with Wayne. I test drove the Chevrolet that I was interested in while the dealership supposedly looked over my vehicle. Immediately after the test drive we sat down with Wayne and without any consultation with his staff about the value of my car he offered me a measly $5,000 for my trade in (which was in excellent condition) and an $18,500 loan which would imply that the vehicle I was looking to buy had an “out the door” cost of $23,500(clearly higher than the internet listed price). Wayne claimed it was an innocent misunderstanding and that he thought “out the door” cost was the cost of the loan and that the true out the door cost was non-negotiable. His “misunderstanding” defied all logic and was nothing more than a deceptive coy to get me out to their lot and wasted four hours of my day driving. I can’t speak for the rest of the staff but my experience with Wayne was horrible and left a very sour taste in my mouth about the dealership as a whole. After looking into the reviews of this dealership I noticed a few unpleasant reviews that specifically named Wayne. The moral of the story is to do your research about a business beforehand to avoid the headache.

Top notch service department, even give me a loaner car either equal or better than my Porsche.

Wow. What an experience with the techs. Guess what you dont know everything and its all right. Ive been at it a lot too. Parts department was helping a lot till the techs came along and scared him away. Thanks a lot for your help. Could help but to laugh.

The service was done thoroughly and quickly. The vehicle was returned washed and vacuumed. I also had it in for an amplifier feedback problem. they diagnosed it, ordered a new part and replaced it with a temporary part so the stereo would still work until the replacement came in. The waiting area is pleasant with fast wi fi, coffee and snacks. Although the employees, sales staff and even a street person came in to sample the snacks.Had service done yesterday. Was finished quickly and my car was washed and vacuumed and returned to me. I also found a hard to find part and they showed me how to. Install it myself..It was a visor Mirror cover. And the parts dept gave me a large calendar as well for free! Great dealership. Thanks Pat

Pat and his team are GREAT! Not only did they pick up my tires but Pat personally returned my car...saving me a long drive into to town. Also great follow up keeping me appraised of the status of my cars repairs. Thank you Pat and the service team!!

My sales Lady was Great she knew exactly what I was looking for The Best! !

Brian went well beyond expectations to mke sure my Cayenne was serviced promptly and ready for pickup on time. It is always a pleasure to be treated with the professional courtesy practiced by Porsche of Tucson.

The most awful experience I have had at a car dealership. The finance department seems to be clueless with just about everything. I called several times over the course of a week and left several messages and no response. I had to go into the dealership to find the particular finance manager I was dealing with. It took over a month to get a warranty cancellation through. Horrible customer service. I do not recommend this dealership to anyone.

Great outfit! They treat customers very well! The wife got the car she wanted!

Christina (sales), Tim (finance), and Scott (service) did an amazing job. I pursched a used vehicle from this dealership (not a Porsche... I wish I could). Christina was professional and worked with me to setup a time to view and test the vehicle. Tim was able to explain the various types of warranties and we found one that was suitable for my needs. After 2 weeks of driving the vehicle a popping noise started. I called and had the vehicle schelded for service the person who scheduled the apointment was helpful. Scott in the serive department had the problem fixed in a day at no charge. This dealership was transparent and held high standards of accountability. They was mention of a second, but this is something I will follow up on and Im sure that this team will be there to deliver their high standards of customer service.

Got the parts in, gave me a loaner car while they did the service and fixed my car right the first time

They got me in when they said they would and the work was completed in a timely manner and for the price the quoted before the service.

Came in after another dealership to look at a used vehicle also get a trade in value on my vehicle which was in excellent condition . I was dealing with Wayne Lemon and to start off he offered such a ridiculous low offer half of what I was offered at the previous dealership without having anyone look at the vehicle and I explained to him what the dealership offered me and began to tell me I’m lying and started arguing with me why my car would never be worth it for them and how they would never offer that appalled by Wayne’s behavior I left and won’t be returning would not recommend working with him or this dealership .

From Jim Guthrie the Porsche expert mechanic to Pat in Service and Bryan the Service Manager, it gets done right the first time. Chapman has assembled an outstanding team and service is top notch.

I had recently purchased a 2015 BMW M3 for 50k, less than a week later the low coolant warning comes on. I opened the hood and the expansion tank is calcified all around like it had been leaking for a while, pretty obvious but it was warrantied by BMW. I expected a purchase from such a notorious and well know dealership to have had been inspected prior to purchase. The Porsche dealership said it is under warranty take it to BMW. BMW fixed the coolant issue, leak in the reservoir. Then a week later the check engine light comes on and I take it back to Porsche. I walk in and there wasnt even a receptionist to ask about it and basically had to pull Efraim out of his office. He proceeds tells me that its not their problem because its under warranty still, and to take it to BMW. I had stated I wanted them to take it to them, as my time is valuable and shouldnt be dealing with issues this early on. He stated to take it to BMW and was adamant. I asked him to at least scan it (because the BMW dealer is very far from there) and I dont want to drive it that way, he refused. Moral of the story, I would have been better off buying a vehicle from a fly by night dealership, atleast there I would expect them to treat me terrible and argue with me about fixing a vehicle after the fact. Efraim will never get my business ever again. Porsche handled this whole situation awful. Buyers Beware. Sorry. Take care.

I cant say enough good about these guys, specifically my sales representative Emilio Jr. I purchased an S4 over the internet due to their incredibly competetive pricing and Emilio always responded to emails in a timely fashion (and I sent a lot of them). They shipped the car to me in Austin Texas and even took a trade in! I cant find any complaints. 100% happy with my experience.

Small, comfortable, well-stocked service waiting area. Service staff was professional.

Everyone at the dealership is nice and helpful

Great job to Efraim Gonzales he made my first Porsche exp awsome thank you very much all be back for hubbies Porsche ☺️

The staff are as amazing as the inventory of vehicles they have.

Service department took care of my problems right away. I am happy at the end results.

Awesome place

First of all if youre a woman you should expect to be treated as a joke: My wife was treated like a child and her concerns were brushed off as nothing. We finally paid to have MAJOR motor work done which Porsche offered a warranty on their work. After having our car for damn near 3 months they failed to seat a head gasket properly so the car was leaking immediately after getting it back. Of course they didnt have the parts in stock so we had to wait even longer for the repair. This happens, Ive worked in many auto shops and dealerships. However, it happened a third time. Not a single day after getting the car back from the shop the second time it started to leak again. Really? Your pathetic technicians cant seat a head gasket properly?? Thats auto repair 101.... This car is a daily driver and after calmly addressing my concern the already panicked service advisor seemed to lose his cool and started rambling off excuses why it still wasnt fixed. Every time we go in they seem to be short on techs or too busy to look at the car for another week. The service manager didnt seem to care about my concern and told me that my service advisor can handle this situation, which clearly he was unable to do so. We brought the car to the Autohaus on Fort Lowell and not only did they have the gaskets in stock (that the Porsche dealership didnt, pathetic) but they had the repair done within an hour of dropping the car off. The Autohaus does amazing work and actually keeps in touch with their customers. The 3 month period the car was at the Porsche dealership we were hardly contacted by anyone in the service department. We should have got weekly updates from the Porsche dealership as well as calls throughout the week just reassuring us that they are on top of the situation, which we did not. They didnt even offer to cover the repairs that I had to pay for at the Autohaus which was supposed to be covered by the Dealership. I currently work at a major car dealership in Tucson and I can promise you that after being treated so unprofessionally from a high class dealership I will let the entire city know how horrible the services are at this location. I can assure you that you wont be treated this awful at ANY other dealership in the city. Avoid this place at all costs.There will most likely be a corporate PR employee responding to this review of their horrible dealership, and they will politely attempt to disparage my review. I assure you I am a professional in the same industry and would NEVER give one of my customers such awful service.

Just bought an older Carrera from Ephraim. Very personable, professional and effective at his job. A credit to the salesforce, which by the way, all appears to exude the same characteristics. Will likely return to purchase there again, when the need strikes to upgrade to a newer Carrera! Thank you for making a sometimes painful process pleasurable!Wished I lived closer (north of Phoenix) to take advantage of the Service Department offerings. Theyre reputed to be just as effective.don c.

High pressure sales and when I went to buy the car it was sold out from underneath me on my way to the credit union without even an option for deposit. Did not inspire trust.

Outstanding service!

Great costumer service!

Service was good and very kind.

Great people and fantastic service.

Always very professional and courteous!

Great sales people, the best

On 22nd and Swan in Tucson,AZ. Dealerships. Luxury car s

Service department and staff are excellent despite the high cost

Sales and service department are both very friendly.

Terrible service and overpriced.

These guys are rock stars

Nah just keep driving

Nice