. I took my elderly parents to look at new cars during the 1st covid outbreak and they tried to pressure them into buying a 2 year lease return with 61000 miles for $3000 over blue book. When I told them no, they were flabbergasted. They immediately tried to cut me out of the negotiations. Dont go to a dealer unless and until you search online. I found them the same car with 20000 fewer miles for $3000 less. Folks, dont let them rip off your elders, look online first.

I usually don’t do reviews without any good reason. This time I have to say from calling to make the appointment to getting in and out of service. This was an excellent experience, I’d like to thank Dave our service advisor and technician Jesus Zatarain for getting us in and out and doing an excellent job. Ford all the way!You have a great team..

I like my truck but this service department is a joke. What good is service for life if it takes 3 weeks to schedule an oil change? And when you do get it in there it will take 3 times as long as any other oil change service in town. I dont know if they are all like this but Im going to look around.

UPDATEShortly after publishing this review, I was contacted by Holmes Tuttle Ford regarding my negative experience at their dealership. The service coordinator I spoke to was very professional and he was committed to making sure that Holmes Tuttle Ford did right by me. Dave assured me that this type of situation would never happen again and said that he was going to talk with the service representatives involved, as well as reimburse me a portion of what I paid. I am grateful that I had the opportunity to not only speak to a representative, but hopefully prevent other customers from being blindsided as I was. Only time will tell whether my two cents were taken to heart, but as far as I am concerned, Holmes Tuttle Ford has earned back some of my respect and my rating will be adjusted accordingly.Original Review:I went to Holmes Tuttle Ford to address a problem that I had with the latch on the rear seat of my 2020 Ford Ranger. Since that problem was solved relatively quickly as my inability to latch the seat correctly was due to user error, I figured that I would have them install my front license plate bracket since I was already there. Almost 1 hour later, I had to pay $75 for something that I could have done myself in a 1/4 of the time for free. Considering that I supplied the original Ford OEM bracket and relevant hardware, I find the price tag to be unbelievable. The service manager never told me how much it would cost for the installation or labor ahead of time, so I feel blindsided that it turned out to be that expensive. Transparency, especially when it concerns pricing, is key to offering great service. I was disappointed that this was not the case at Holmes Tuttle Ford, especially since I have had great experiences at other Ford dealers in Arizona. If you went any hardware or accessories installed on your vehicle, I would suggest that you do it yourself or go elsewhere, otherwise you will be forced to pay the price.

Purchased a 2021 F150 from them and noticed a charge on the window invoice for Premium tint. I had the windows tinted myself and asked them what this charge was. They told me for window tint. I asked them if I could have this refunded to me. They said yes and I have never received the refund. After arguing with the Sales manager, I have given up and called the BBB and am seeking legal counsel. Do not do business with these crooks!

I very much appreciate the 5 star service I recieve from all i encounter at Holmes Tuttle. Obviously no complaints.

I just purchased my second Escape from Holmes Tuttle. I have consistently had excellent service in sales, servicing, and financing. My salesman for my latest Escape was Ruben Hernandez. He was helpful, respectful, professional, and didnt indulge in any high pressure sales techniques. This latest buying experience was very easy, and I feel I got an excellent trade-in on my old Escape.

Service department could use help! I recently noticed a leak b in my 2018 Ford escape. Immediately took it in to figure out where leak was coming from. Was greeted by someone acting as if I was crazy, and proceeded to tell me to put cardboard under the car and schedule an appt for a month out. Did offer to keep the car but could not provide alternative transportation and said it would be sitting for 2 weeks before it could even be looked at. Also suggested calling other dealerships to see if they could see me sooner. Attempted again to speak to a service advisor about the leak was continuing for a week now, leaving spots where I park. Was again told o could leave it for 2 weeks and on my own for transportation. I dont understand what happened to the customer comes first, or how we can help you? An offer for a rental or even split the cost of one, just your on your own. Now 3 weeks later, did find another dealer with appt but now have check engine light on. Hopefully lack of employees or service technicians didnt run my car. Service advisors should be able to move to shop to help out if you are short hacked. How many people do you need to make appts.

Great service looked after from start to finish. Good job done and lots of info regarding my service

Even though i couldnt pull the trigger on a 2021 bronco sport because of a few lacking variables on the car Arthur R was a huge help! Got me to the deal we wanted! So id just like to thank him for that and hope to make a deal with him in the near future. Dealership has a lot to choose from, very clean and staff is very helpful!

I have had all of the oil changes performed at this dealership since I purchased my vehicle from them about seven years ago - including the two and a half hour oil change done two days ago. After this oil change, for at least the the second time, I found a large puddle of oil on my garage floor the day after an oil change at Holmes Tuttle. Simon the service adviser was rude, short and condescending as he explained to me that it was my fault that the oil plug was stripped and leaking oil. The “rules of physics” clearly explain how it is my fault, according to Simon.Forty five minutes after I returned the vehicle to the dealership regarding the oil leak, Simon returned my car back to me and explained there was a serious problem and that I should take the car somewhere else and have it diagnosed. I guess that means that Jim Clicks mechanics are not skilled enough or perhaps not trained well enough to diagnose and deal with a problem with the oil plug. My oil plug and pan were not dripping a drop of oil prior to the oil change performed at Jim Clicks Holmes Tuttle Ford dealership.

Went to pick up a part we ordered from accessories dept. At the parts dept.The counter person said the order wasnt in and it would take two weeks to get things from Phoenix and that other dept always messes up orders. We told him it was coming from another dealer in town and it was supposed to be here at 12. He said oh its late and would be another 30 -45 min. We got the part and it fit great. But overall experience was dissapointing.

It was good, took a little longer than expected but it was good

I took my car in for an oil change and when it got there there was other things wrong with it so they fixed it. I picked up my car and went out of town and I broke down had to have my car towed. And when it got to the shop they told me I didn’t have any oil. The last person that worked on it was Holmes Tuttle I have tried to call and speak to somebody about my car and no one has called me back the service there is terrible the way they treat the people is terrible I will never buy a car there and tell people never to buy a car there they treat you awful.

Christina was amazing and helpful but everything else was very poor service

Bought from Abel at Holmes Tuttle Ford in Tucson he was the only sales man that asked us if we needed help so yes this 19 years got our sale thank Able ur awsome

Bought a F150 3 days ago. Already got a flat and Holmes Tuttle was the closest ford dealership since i am out of town. They tried to tell me it would be a 1 day wait to have the tire patched. I believe the gentlemans name was Jordan that i was speaking to. Had zero care in the world that i was from out of town let alone bought a new truck 3 days ago. Very poor service and poor selection of a representative of their store.

Awesome! Went in for a couple of recalls and they got me in and out in no time!

Went on the Ford site to make a reservation for the Maverick Truck. They had the dealership contact me. I went in Saturday and placed my order. No pain, no hassle, I am happy.

Aaron Gillespie, Internet Sales Consultant at HTF is a seasoned professional and knows whats important to the customer. Aaron helped me, expertly and repeatedly in a timely manner during my purchase with HTF.Even after the car was delivered he coordinated the correction of a few items for me on my Nautilus and ensured I was kept abreast the the status of the effort. He conveyed reassuring demeanor during all my contacts with HTF and I am so glad he was my interface to Holmes Tuttle Ford during my entire purchasing experience. Thank you Aaron - Great Job!

Nico CDO was absolutely amazing in our vehicle purchase. He was honest and direct with our needs. He helped us find our dream truck. Thank you so much, Nico, and advise anyone looking for a hardworking and dedicated sales associate to go with Nico!

Customer service is wonderful.Salesman Ramon is a very nice and caring person. Thank you

Mike at the service center was so nice went above and beyond to try to find what I needed highly recommended.

Bought a Mach e. Like the car not in love with it yet, charging has been such a hassle. It’ll pause charging and charging takes hours. Performance of the vehicle is great. I haven’t even gotten my receipt of purchase yet or even a call from finance. I’m in desperate need of education on technology and having gotten a call from the ev “educator” person, it’s been a week.This was an impulse buy way out of my price range but the manager just said “well didn’t you thank about that before buying?” What can I say I messed up, but to not get any assistance in a week is bonkers. Hours of internet research and I stil can’t manage a charge with out paying at a station and calling the (800) number in or to get it done. I’ve never been so stressed in my life. Worst purchase of my life. And I’ve bought 5 in the past six years.

Did a great job on my trucks service! And I even got to use some of my Ford Points.

Service is Amazing, process was painless, drove away in our new vehicle VERY HAPPY!!

We had the best experience we’ve ever had at a car dealership at Jim Click Ford. Our salesman was Marty, and he was so genuine and knowledgeable in the trucks we were looking at. We bought a truck and the whole process, even the financing was smooth. The employees were all professional. If you go ask for Marty! He’s the best!

Ordered an oil cap for my RV, they had it ready for me when I came in. Very nice place. They even have a Cafe for customers waiting for their vechiles.

Big thanks to Holmes Tuttle Ford for working me in on short notice on a drive across the country to make a warranty repair on my Ford so I could stay on track. The service folks there were friendly and responsive and I’m happy with the fix.

On 2/11/21 my husband and I purchased a vehicle from Holmes Tuttle Ford with Gap insurance and extended warranty. On 3/1/21 we took the truck to a local dealership because the check engine light came on. We were told that the truck needed roughly a few thousand dollars worth of work to be safely drivable. It is now 3/4/21, the carsalesman and the supervisor from Holmes Tuttle Ford have been of NO help to get this resolved. They are denying the claim to repair the issues and are now not responding. They knowingly sold us a truck that should have NEVER even been on the lot until those repairs were resolved.I will never again do business with this company and I highly suggest others avoid it at all costs if you dont want to be tied into a $23,000+ vehicle that is not safe to drive. If i could give them zero stars I would.

My wife and I just had a world class experience at Holmes Tuttle Ford, especially because of the care and professionalism of Jim whom we are very grateful to for the rapid, exceptional service that he provided. We are pleased, impressed and appreciative. Thanks a million Jim!

My 5/6/21 Email I sent to Holmes Tuttle Ford Sales Rep (Martin Marty H.) summarizes my experience with this dealership: Marty - This has been a very negative experience dealing with you . . . Over the last couple of decades, I have bought several new cars; the last three new cars I purchased were done online/via email and all were completely transparent where the dealership and salesperson immediately provided an itemized list of every single cost via email so I could make an informed decision, and proceed to have a fair and informed discussion with the salesperson and dealership management. These were positive car buying experiences. My dealings with you were the exact opposite; you have still refused to provide me an itemized list of costs/pricing, gave me varying prices, and essentially told me to take your final inflated price without ever providing me an itemized list of the charges because you feel that your cars are in such high demand that apparently you dont feel the need to be fair and transparent with customers by actually providing an itemized list of costs (after I had already requested an itemized list of all costs/pricing numerous times). You and your dealership quoted me three different prices within the span of about 24 hours ($29,895, $30,445, $30,988) and then your final email told me the final/non-negotiable price would be $34,693.91 (without ever providing me any itemized accounting of all the costs from how you got from your three different prices ranging from $29,895 to $30,988 to the final non-negotiable price of $34,693.91 - that seems to be the textbook definition of deceptive, un-transparent, unfair actions toward a customer). My dealings with you (as a representative of Holmes Tuttle Ford) has by far been the worst, most negative experience I have ever had with a car dealership. I politely asked three separate times for an itemized list of costs/pricing; you never provided them and then gave me a final non-negotiable ultimatum on the inflated mystery out the door cost of the car. I am so disappointed in my experience with you and Holmes Tuttle Ford in Tucson, AZ.Not surprisingly, the sales rep (Marty) never responded.Thereafter, I received a stock customer service email from a Chris M. at Holmes Tuttle Ford asking about my experience with the dealership and how he could help. On 5/18/21, I sent this email to Chris M.: Hi Chris. My intention was to buy my new mustang from Holmes Tuttle from the beginning of my car search. However, since I was treated so poorly by the Holmes Tuttle Salesperson, I bought my new mustang from another dealer that actually provided me an itemized list of all the costs based on my first email request (unlike the Holmes Tuttle rep who: never provided an itemized list of costs after numerous polite requests on my part, never apologized or offered any justification for refusing to provide a customer with an itemized list of all costs, and disavowed the itemized costs quoted by Holmes Tuttle via the TrueCar/Consumer Reports website which is how I bought my new mustang). I will forward the email interaction with the sales rep that reflects that he refused to give me an itemized list of costs and never offered any explanation for his poor behavior. I understand that there is a shortage of raw supplies (such as computer chips, etc.) and the market for both new and used car is very hot and demand/prices are high, but thats no excuse by this sales rep to arrogantly burn bridges with customers as demand will not always be this high and there are always other choices to buy vehicles (i.e., I chose another dealer solely due to the poor treatment by the sales rep at Holmes Tuttle). Is it Holmes Tuttles policy to train their sales reps to refuse to provide an itemized list of costs via email inquiries generated through online buying sites such as TrueCar/Consumer Reports?Again, Holmes Tuttle never bothered to respond to my email.

I needed to buy a new used car for my new job in Phoenix. I worked with Joey and he was outstanding. He listened to my needs and what I was looking for in a vehicle. He went out of his way to find exactly what I was looking for and ensure I was happy. I would highly recommend Holmes Tuttle Ford Lincoln, you just dont see this type of customer service anymore but they sure deliver it here.

Need better customer service

Staff was friendly and helpful when checking our vehicle for a recall issue. Thank you!

Aaron at Holmes Tuttle is the perfect salesman! No high pressure and if he doesnt know the pacifics of your question he will find it out.Just received my 2021 Super Duty F350 special order.Highly recommend Aaron!!!

I love my car, it is the prettiest thing I’ve ever had I got the Ford 2020 convertible Mustang. My sales person Bryan, we had a little wait time because it had a recall what he did his best job and he delivered it to me beautifully and showed me everything that needed to be shown and he said if I have any trouble to just give him a call.. thank you Bryan..

Great experience buying a new truck. Not pushy, no back and forth.... Our salesperson Bryan Atkins took us straight to manager to write up what we wanted. Bryan made himself availableble to answer questions. So far, great experience and we feel we got a good deal

My recent visit to Holmes Tuttle Ford I purchase a new 2020 Ford F-150.Rene my sales person went out of his way to ensure I got the right truch.I truly appreciate his help.Juan in finance also was helpful in helping me get the best financing.Both of these men get 5 star. I would recommend these men and Holmes Tuttle.Very Happy Customer Quentin Hancock

Today went to dealership to test drive some cars that we were interested in. Samuel Miller was an amazing salesman! Though we werent able to find the used car we were looking for yet... Sam made the process easy and was extremely friendly! He took down our info and asked types of vehicles we were looking for and will keep in contact. No pressure from him or anyone else there and felt amazing! From one Sam to another, thank you for making shopping for a vehicle a great experience...

250,000 mile service and checkup for my f 150. Smooth, fast and efficient. Thanks

I got a real good deal on a Nissan Rogue Sport.

Took care ofme in a timely manner and saved me money to boot

Thanks to Irving Im in a great new vehicle! He found all the best deals as well as made sure I was involved in the entire process step by step. They worked weeks to get the best deal for me!

I stopped by to just browse the Mustangs but was approached and spotted up by the sales crew the instant I got out of my car. I understand the need to cultivate a leaf and potential sale but that approach literally chased me away. At least they were wearing masks....

Service department is always fast and easy to work with. They own up to any mistakes and resolve it quickly not like most places.

Great place to go to get your car oil changed

We bought an amazing 2018 F-150 which were totally and completely in love with, Your staff are second to none., especially Joey who not only is a great sales person is one man that Terry and I have been Bless to have met and consider him a true friend. Hes completely honest and treats customers with respect. Holmes Tuttle will always have our business and we will highly recommend it to our friends and family.Thank you,Terry and Pete.

Customer service was great parts department has knowledgeable employees that actually know what they are talking about.

I want to share my story with all of you in hopes that you will never fall into the same problem I did. PLEASE!!!! steer clear of this place and their service department. I Brought my car in for a simple recall. When I gave them my car there was no issue with my car. My vehicle was 6 months old with a CERTIFIED PRE-OWNED WARRANTY and an extended warranty for good measure from another dealership. While completing the work, Jim Domino stated they found issues with my vehicle and it would cost roughly $5000 to fix. They manage to use my warranty to cover a lot of the work but I still came out of pocket roughly $1300. Upon receiving my vehicle back, the day I got it there was a loud and destructive popping noise it was so unbearable and unsafe I thought I was going to crash with my children in the car. Jim Domino requested I bring the vehicle back and they would look into it. I brought the vehicle back and they kept it for roughly 7 more days. When I received the car back they said they tightened everything and it should be good to go. Within 48 hours the sound returned even more violently. I brought the vehicle back and they requested I take a ride with the mechanic. Within 20 seconds the mechanic heard the noise stated, oh thats not good! We then turned and went back to the dealership. Upon returning with the vehicle, they gave me a loaner vehicle on January 4th. They kept MY vehicle for roughly a month and returned it February 1st. (If youre keeping track thats almost 45 total however days without my car) however upon returning it they told me I need to spend another $2500 to fix the issue. I dont understand how when they took my car there was no issue but now for some reason Im out of luck and need to spend roughly $4000 out of pocket to fix it. I have the paperwork saying this issue was done at their shop AFTER THEIR repairs, and not before I brought them the vehicle.(I will enclose the picture saying this and the verbage for you all to see).This is a terrible situation and I dont want it to happen to anyone else. I will tell this story and put this review everywhere!! If I can save 1 person from going through what I have it will all be worth it in the end. I am now stuck with a vehicle they have damaged that puts my family in risk. Especially my children. Please all of you stay clear from here and do not fall into their service trap!!Delete

Very friendly staff-salesman, but very slow to get anything done.

We just got our car from Jin Click used cars. Ramon was excellent! We came in because we saw a car we liked online, and I was afraid he would try to sore is other more expensive or newer cars, but thats the only one we saw, and they helped us and got us a great rate, comfortable payments, and we are extremely satisfied. Absolutely recommended. Thank you to Ramon and Jesus in the loan department! We live our new car, its exactly the one we wanted, and there was no stress in the process!

I want to share my story with all of you in hopes that you will never fall into the same problem I did. PLEASE!!!! steer clear of this place and their service department. I Brought my car in for a simple recall. When I gave them my car there was no issue with my car. My vehicle was 6 months old with a CERTIFIED PRE-OWNED WARRANTY and an extended warranty for good measure from another dealership. While completing the work, Jim Domino stated they found issues with my vehicle and it would cost roughly $5000 to fix. They manage to use my warranty to cover a lot of the work but I still came out of pocket roughly $1300.  Upon receiving my vehicle back, the day I got it there was a loud and destructive popping noise it was so unbearable and unsafe I thought I was going to crash with my children in the car. Jim Domino requested I bring the vehicle back and they would look into it. I brought the vehicle back and they kept it for roughly 7 more days. When I received the car back they said they tightened everything and it should be good to go. Within 48 hours the sound returned even more violently. I brought the vehicle back and they requested I take a ride with the mechanic. Within 20 seconds the mechanic heard the noise stated, oh thats not good! We then turned and went back to the dealership. Upon returning with the vehicle, they gave me a loaner vehicle on January 4th. They kept MY vehicle for roughly a month and returned it February 1st. (If youre keeping track thats almost 45 total however days without my car) however upon returning it they told me I need to spend another $2500 to fix the issue. I dont understand how when they took my car there was no issue but now for some reason Im out of luck and need to spend roughly $4000 out of pocket to fix it. I have the paperwork saying this issue was done at their shop AFTER THEIR repairs, and not before I brought them the vehicle.(I will enclose the picture saying this and the verbage for you all to see).This is a terrible situation and I dont want it to happen to anyone else. I will tell this story and put this review everywhere!! If I can save 1 person from going through what I have it will all be worth it in the end. I am now stuck with a vehicle they have damaged that puts my family in risk. Especially my 3 children. Please all of you stay clear from here and do not fall into their service trap!!

I come to the ford dealer to get the best service and I wasnt to thrilled with my first visit. Jason the service manager reached out to me after hearing I wasnt satisfied and fixed everything. Impressed that they really do care about their customers!

My recent visit here was unrelated to a car purchase (or any business at all with the dealership itself), but I have purchased a car here in the past. Very friendly and knowledgeable sales team that listen to what YOU want. The financing staff is also great to work with; I signed the paperwork on my car, completely happy with the price I paid and the terms of the lease. I got a call the very next morning, with the finance department letting me know that although Id have to re-sign a couple documents, they were able to drop my finance rate quite substantially, saving me all sorts of money. I have family members who have purchased a total of 4 vehicles from Holmes Tuttle over the past 4-5 years, and Id like to think well all continue to do so in the future.

Once again we are more than satisfied with the quality of service and the product provided by our buddies at Holmes Tuttle Ford Lincoln. Last weekend we purchased our third vehicle from Joey I. in just over a year. This one a used Subaru Legacy and were super happy with it. Thanks again guys!

Great service, very Pleasant employees. Only one small thing. At the Cafe area, I noticed one of the employees left her purse on the counter all this time I was there for over an hour and a half. And her purse was still sitting on the counter thats a health problems. Other wise great service.

Bob has been a pleasure to work with, he takes the time to make sure that you understand all of the features that your car has to offer. With this experience I dnot think that I would buy a car from anyother salesman. I vote 6 stars for Bob. I was not sure how to sync my apps to my car and Bob was more than generous with his time to help get everything set up for me. As I said earlier Bob will be the only person that I would want to work with when buying a new car. Everyone has been so good to work with at Holmes Tuttle Ford Lincoln and we are in a 13 year relationship with this being the 2nd car I have purchased from them.— Keith from Tucson AZ

Awesome place for car servicing.

Bryan Akins is one of the best salesman I have ever dealt with. He made sure I was taking care of anything I needed he got for me he helped me with everything. I would suggest him to anyone

I was traveling from Idaho to Tucson this week and got a CEL code on my 2015 F350 dually diesel pickup. It limited my power but was able to drive into Tucson. I called Tuesday evening at 5pm and asked to talk with a diesel service writer. I was on hold for less than a minute and Fred answered. I explained and he asked to come in the morning and he would quickly read the codes. I arrived at 9:05am and by 9:25am Fred met me, read the code, and scheduled me for 7am Friday morning. They would get the new DEF heater and install. WOW what amazing and responsive service!! I got a text reminder on Thursday and decided to drop off Thursday night. Easy and prompt reception Thursday at 6:45pm. Gabe was very polite and professional. Friday at 12:20pm I got a text my truck was ready at 1pm. Pickup at 3pm and everything was done exceptionally well. This is how a dealership should be run! Great job Holmes Tuttle Service Team. Thanks for getting me back on the road. Mark

No work done at all. They broke it nothing fixed at all. Way to go Holmes Tuttle.Update. The work was finally completed the way it should have been the first time. Im not removing this review because it should have been done right the first time.

I was disappointed with my experience at Holmes Tuttle Ford Lincoln. I asked for a dealer car when I scheduled my appointment two weeks prior. My appointment was to replace the faulty airbags again for a SECOND time. Ford sent me over to enterprise to get a rental car and I was given a Ford F-150, instead of putting me in a car similar to my mustang. If I worked for a dealership I would give someone a newer model of the car that they drive, with the hope that they may want to upgrade. The wait wasn’t long and the shuttle service was nice, but the whole situation was irritating because I had to check in with enterprise, put down a $50 deposit, and I found out at the end of my experience that I was supposed to refuel the car back to the original amount. I didnt get any information stating that I had to refuel the car and luckily I only drove 9 miles, so they let me slide. My mom told me that Range Rover NEVER does this to her. The shrapnel in my airbags combined with this experience has brought me to the conclusion that my next car probably wont be a ford.

I walked through the parking lot today and not one single salesman helped me while my truck was in the shop otherwise the shop is good and then forget if youre OK it wont set it by traffics once or buy on a state

Best service department

Had a bad experience a couple of months ago, they called me and said they would make things right and they did! I have to say that Holmes Tuttle ford does not disappoint, they always find a way to provide excellent customer service, shout out to Ramon for helping me find the perfect truck.

This for ford dealership costumer service is great! Compared to the Lincoln on 22nd! This place answers my calls and no rude tones. They are very tentative and listen to my concern and help to their best ability. Shout out to Monique at the cashier. Was able to get what I needed!

My company has all of our fleet serviced here, and I have my personal vehicle serviced here also. I always utilize Mike Hill in the service dept.This man is straight forward and does exactly what he tells you he will do.I wish that I could get such service anywhere else! Thank you Mike.Also if you are looking to purchase a new vehicle look for Jeff Giegos.I cannot say enough about this man ( and I cant stand car salesmen) but I will be buying my next vehicle from this man as he is awesome to deal with!

Always great service!

We worked with Aaron and he did a great job helping us find the right vehicle. He pointed out special incentives as well as helped find several financing options.Once we went through the buying process he made sure we knew how to use all the features of our new vehicle before we drove off. Great experience start to finish!

Found the Salesmen Brian Adkins to be very helpful best experiance with a car dealership Ive ever had.Also David Mayer the finance Manager worked very hard to get us a good deal. A very pleasant experiance. ThankYouTed C Allen.

Went to this dealership to look at a vehicle that caught my eye online. Loved the truck! So I decided to give it a try and see if I could work it out to take it home. Got to a figure I was happy with. Specifically told the sales person that I would only authorize them to run my credit for financing through one specific bank and if it was denied then it wasnt meant to be. So needless to say I was quite surprised when they came back telling me a rate and payment that wasnt discussed. When I confronted the sales person he states that he told them only to run the credit once he went back to see what happened the Finance Manager came out to talk about the situation and proceed to try and give me a lecture about how credit works. I am fully aware of this hence the reason I didnt want them to run it multiple times. I left very frustrated so I checked my credit report and they ran it 4 different times. I am a die hard ford fan. Have owned 7 mustangs, 1 fusion,1 focus and an F150. So sad to see that the people at the dealership are only looking to line their pockets and not help the people who are helping pay their bills. Its sad to see that this is the way they have chosen to do business. Maybe this is why they are in the news about declining sales.

I was recently in the market for a truck. However, I wanted a specific truck that was lightly used and within my budget. I started at Watson but the atmosphere there was very hostile. So I took my business across the street. I was lucky enough to meet Henry, who was very relaxed and comedic at best. He wasn’t a typical pushy salesman, that’s a complete turnoff for me and my wife. After our introduction he asked what I was looking for. So I gave him my requirements and he went to work. Our first stop was to his sales manager Rocky. Anyone that’s ever dealt with a vehicle purchase knows that trust is limited with sales folks that work on commission. These two professionals put a side their needs to ensure mine were met. It took a little over two weeks, but Henry worked his butt off to find my unicorn! Then Rocky went to work to get the price as close to where I wanted it to be as he could. Let’s be honest, our jobs are to put bread on our table at home, as well as their job is to do the same. We were able to make that happen with the team work at Tuttle-Click Ford. In my 41 years of breathing, this experience has been the most pleasant one ever! Thanks Henry and Rocky for taking care of me.-Benjie

Great place to purchase a vehicle

I moved to Tucson April 2019 and I had to take my car in for an oil change. I went to Pep Boys and I was charged $75 and they did not even do a 30 point inspection. Dissatisfied customer. Time came around for another oil change and I made an appointment online for a Saturday appointment at Holmes Tuttle Ford service and it was so easy. I arrived 1/2 hr early to my appointment and was quickly greeted by a friendly service attendant and he briefly told me the process and gave me my paperwork. Went the cashier for my pager and I was amazed at the waiting room. Clean, lots of seating and even a cafe. In About 30 minutes the service attendant approached me with the inspection report and explained the report to me. 10 minutes later my oil change was completed. Paid my bill which was 25% lower than Pep Boys and MUCH better service. I will be returning to Holmes Tuttle Ford Lincoln for future service.

Brought my F150 in to have repairs made to the AC system. After three weeks waiting on the warranty company, not Holmes Tuttle, they called and said the truck was ready for pick up. Everything seemed to be in working order again so I drove to work. That afternoon I took a look under the hood and what a mess! None of the clips that keep the electrical wiring away from the heat of the engine had been re-clipped and many were broken. The radiator shroud was just sitting there loosely with all the screws missing. Unacceptable. I immediately drove back to have them fix the issue. I showed one of the kids the problem areas and he took it back to be fixed. After a few minutes I was told I was good to go again. Took a look in the parking lot and only about half of the clips had been fixed. Ended up taking it home and fixing the rest myself. For a repair that would have cost me over 3500 dollars had the truck not been under warranty, you would think more attention would be paid to the details before calling the customer to tell them their vehicle was ready.

Great service and wonderful staffDoug Benz gave us fantastic service and help so much. He took care of everything that was asked of him, and got us lunch, a big thanks .

We have bought a few cars from Ramon. We keep coming back to him because he is an amazing salesman. He always goes above and beyond for us. He is very helpful before and after the sale. Ramon is very knowledgeable about the cars and always answers any questions we have. He is efficient and most importantly he always makes us feel comfortable. Thank you Ramon!. Ramon helped us find exactly what we needed! He helped us find a truck that was in our price range and was even better then what we thought we could get. He also took the time to show us how to work the controls and Ford pass.. The whole experience at Holmes Tuttle Ford Lincoln was excellent! Everyone is so helpful, welcoming and really work hard for their customers. Homes Tuttle Ford Lincoln is the only place my family buy our cars. We feel very comfortable and feel that Holmes Tuttle Ford Lincoln always goes above and beyond for us. The finance was easy and efficient. Glen did a great job and worked hard to get us a low interest rate. I would definitely recommend Holmes Tuttle Ford Lincoln!.

I have purchased two cars from Holmes Tuttle Ford and their service is outstanding. Gabe from the Service Department is always kind and helpful. Anytime that I’ve called for service questions or taken my car in for service, he’s always accommodating. Keep up the great service!

Great Service always!

Set an appointment to have my F150 inspected @ 200K, intake tech gave me some run around about we dont have a 200K schedule inspection. I finally got a manager he said they would look at it but could not make any guarantees about remaking vehicle life. I responded with I didnt ask you for a guarantee, I just want an inspection so I can make a decision about whether I need a new vehicle. Well while knowing I was waiting and having made an appointment 2 weeks earlier, 7 hours later the vehicle was still in the queue when I asked them to please release my vehicle to me. Complete waste if a full day. Dont bother....

Service techs need better training. they blew out my ball bearing boots. They dont know how to grease.

Holmes Tuttle Ford! Always top notch customer service! And with maintenance for life you cant beat that!! I would definitely recommend

Ramon Farias took the absolute best care of me with my car buying experience. He listened to what I was looking for and found me the perfect vehicle. And when it looked like I wasnt going to be able to get in without a cosigner he fought for me and got me the best deal possible! I highly recommend shopping with Jim Click and asking for Ramon as your sales person. Couldnt have asked for a better experience and Im driving away with a great new/used car!

Good people...

Sales rep was good to work with but sales managers seem to talk down on people trying to do business. I see now this isnt the best place to do my business. I would look elsewhere if possible.

I guess you should never trust a sales person, for that matter. Jim Click while doing awesome in the community, his car dealerships and employees are showing what will become of his legacy. I ask you, how do you sleep at night and take advantage of senior citizens on fixed incomes. Answer by blaming financial institutions. Your credibility and tactics will only go so far. Very disappointed in all of you. Shame shame shame on you! Mr. Click time for you to look at your company from the inside out and clean house.

BUYER BEWARE!! IF YOU BUY ANYTHING EXTRA FOR WARRANTIES ONLY GET THE GAP! I PURCHASED ALL THEIR WARRANTIES FOR PEACE OF MIND TO FIND OUT WHAT SALES AND FINANCE MANAGERS TELL YOU IS ALL LIES THEY SAY EVERY IS COVERED TO FIND OUT WHEN YOU NEED TO GET YOUR CAR CHECKED THEY CHARGE 150 FOR DIAGNOSTIC IF NOT COVERED BY YOUR WARRANTY. NOW THEY WANT TO CHARGE ME $800 MORE?? PLEASE DONT BE FOOLED BE SMART DONT BE FOOLED PEOPLE! GOOD LUCK BUYER BEWARE!!

Finance dept has a hard time writing checks and letting you know when they are ready!

Very happy that the yearly issue was found! Bummer to have missed Sam Moore, best salesman ever. Teasing me though, as the free rental is the next car I want,and I still have a couple more years to pay on the 2017 Mustang.☺

Victor from parts is a great associate from ford if you ever need anything done since he knows the company very much. Assitant manager Daniel Mendez helped me through my struggles very patiently and in the right direction and Kenny helped me throughly until everything was finally resolved. Great staff, keep it up.

A HUGE THANK YOU to all those wonderful, dedicated people at the Holmes Tuttle Ford Dealership at the Auto Mall!! Bob, Renee, Gilberto & Fred helped me SO much in finally making the move from my old 2003 Ford Taurus with 181,283 miles to a like new 2018 Ford Taurus. What a difference! I LOVE my new to me Taurus! I couldnt ask for anything more in the car and in the excellent service shown towards me. I have been a customer of the Holmes Tuttle Ford Dealership since 2003 and I intend to continue to do so for many more years to come. THANK YOU!!!

I have been a repeat customer of Holmes Tuttle multiple times for many years and have always dealt with Ramon Farias. He fights for me with a passion in order to get me to the payment and financing terms that I need every time I buy a vehicle from him and he ALWAYS follows up with me and keeps up with the communication even if it is just to say hi. Thats why Ramon and Holmes Tuttle have my loyalty forever. I love my brand new F-150 Platinum ♥️. Thank you Ramon Farias!!

Sales guy didnt know much

Great price, Great customer service!

Ive bought many cars here over the years. Moved 4 hours away and havent been in for years. I was in the market for another car for my wife and gave them a shot again. I was introduced to D.Westling through the website. To say it was a pleasure would be an understatement. He had the car I was interested in ready and waiting when we showed up. Then was overly patient while my wife and I changed our minds a couple times. We ended up driving away in our new Escape Titanium. Had a small issue 30 days later and he made sure it was handled immediately! The service has been amazing from the start, Thank you D! Not only will we be back but we will also send our friends and family. If you need a new or used ride definitely give D a chance, you wont regret it!

We took our car in for a recalled part replacement and they found another recall and fixed it at the same time. The work was finished faster then the said and we were pleased with the service.

The service advisor, seemed to be, not very sociable, and he never texted or email me, my appointment, and I called him today, about answering a question, still waiting on a call back!😎👧 Its ok, he finally got back with me, close to 5pm! Thanks!

Holmes Tuttle Ford Lincoln is a Customer Friendly place to have your Ford and non-Ford vehicles serviced. They have a well trained, highly efficient Service and Parts Staff. Our family has five Fords and two non-Ford vehicles that we have serviced there on a regular basis. Thank you.

Great experience! I bought a car recently and Jorge Beltran really exceeded my expectations. He went above and beyond answering all my questions and helping me throughout the entire process. Gilbert, the finance guy was also amazing and has been on top of the details around the agreement.