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5 Star Collision Center
3309 S 12th Ave, Tucson, AZ 85713, United States
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5 Star Collision Center
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La
Review №1

Shout out to Lety, Angie and Mari at 5 Star Collision 12th Ave Tucson location. They heard the predicament I was in and jumped right on to help me where everyone else I would have had to wait til Sept 13th just to get it in, Thank you Ladys you did a great great job!!

Je
Review №2

They did such a good job on my car. After suffering bad damage to my rear bumper from two crashes, they managed to fix it and leave it in perfect condition. They exceeded my expectations and even went above and beyond and cleaned the inside and outside of my car. Thank you! I recommend this place to everyone.

Ma
Review №3

When I got into an accident, I was worried about how my car would end up looking after repairs. But to my surprise, 5 Star Collision made my worries disappear! From day 1, the staff was very welcoming, helpful, and reliable. They took car of my rental for me and even spoke with my insurance to cover additional damages. I highly recommend this business to anyone who needs a quick fix on their car!

MK
Review №4

Brought my vehicles here multiple times. Always had quality work done. Would recommend highly

Te
Review №5

Took my car in for repair after an accident. 5 Star handled everything down to my rental. Highly recommended. Even when I had an issue with my door lock they brought my car back in and fixed in with in minutes. The work was excellent. Staff was great with communication and my car looks beautiful.

j
Review №6

Deer vs car. First accident in over 35 yrs. Did not know what to expect from car repair business. Got lucky. 5 Star was helpful, professional, on time, and accommodating. Very grateful that I found them. Highly recommend...Thx Angie and all!

QG
Review №7

5 stars in my book! It was pleasure talking to Mark and Lety. Great customer service and they did a fantastic job! This is my first time ever going to 5 star collision. All I could say is the staff is great! The technicians very helpful. I would recommend for anyone to come visit this shop. I was in a accident and the whole left front of my car was gone. 5 star collision in a professional, timely manner. They helped me with figuring out the parts and costs. Very affordable and I was impressed overall. There was no hassle at all! They saved me time and money, so I will definitely come back again. Big Kudos and a HUGE thank you, to mark and Oricio. God bless them and hope this helps. :)

Va
Review №8

Aloha!! I Actually would give 5 Star Collision a 6 Star Rating. Needed a small repair on my Avalanche, I wasnt able to pick it up before they Closed, they offered to Drive it to me at my office (Wow!!) Not only did the repair look Fantastic,... The Truck was cleaner than when I took it in,... They washed it and also realized they Vacuumed the Interior. (WOW #2) For my Small repair job they treated me like a major Repair project and exceeded my expectations. Angie, Mark & Letty (and your repair team)you were a pleasure to work with!!!

Ja
Review №9

Very attentive and explained all work that would need to be done to repair damage on my car.

Da
Review №10

I got in an accident and need my car doors fixed. These guys did a great job with exceptional customer service. Definitely appreciated all the help I got and with I took more of it. Like going through Enterprise for better rental service. I definitely will continue to use this company in the future.

Li
Review №11

My experience was beyond amazing. The staff was very polite and they were able to fix my issue with no waiting time. I never knew there could be such excellent customer service. Also a shout out to Mark Mason for such quality service. I will definitely be recommending my friends and family to your establishment. Thank you again 😊

Mi
Review №12

After being in a accident there hardest thing for me was choosing the correct collision center that would leave my car like new. It wasn’t easy ! I visited the biggest body shops with the best reviews but something did feel right. I was tired of looking and five star caught my attention I had a strong feelings about 5 star collision and I was right. Mark (the manager) understood my expectations and attended me as if we had know. Each other for years, their business name says it all this is a well deserved 5 stars. THANK YOU MARK!Después de a tenido un accidente de auto la mejor decisión que a podria tomado era ir a 5 start collision. No gastes tu tiempo buscando en Tucson por un body shop! Recibe un trato my amable y mi carro quedó completamente perfecto ! 5 estrellas muy merecidas!

An
Review №13

I highly recommend Five Star Auto. They were very professional and went above and beyond what I expected.If you’re looking for an honest, professional paint job or bodywork do you need to look no further. Contact them today!

Ma
Review №14

I want to thank ALL the staff at 5 Star Collision Center, they did an awesome job! I took my car into 5 Star Collision Center and Im very pleased with their work, my car looks great! I received excellent customer service from everyone I communicated with. They even arranged for the rental car to be ready at their shop, which made things a lot easier for us! This is my first time taking my car into a body shop and I was a little nervous and did not know what to expect, but they made the whole process so smooth. I definitely recommend 5 Star Collision Center

Sa
Review №15

I stopped in for an estimate and they got me in quickly and staff was very helpful and friendly. Helped me with my issue and got me on my way. Highly recommend 👍🏼 Thank you!!!!

Ri
Review №16

I was directed to this facility by State Farm Insurance as a preferred provider for collision repairs.They had by far the best reviews of any of the facilities State Farm recommended. The staff was very professional and the work performed was outstanding. The truck was in the shop for 3 days, I was expecting at least a week. I also had some additional work performed and the pricing and the work were also outstanding. They even delivered the truck back to my shop -who else does this. Thank you for the great service and outstanding work.

Ro
Review №17

Referred to these guys by State Farm, Mark called me right away, very professional. Turn-around time was fast and my car looks great! They even washed it and armour-alled my tires! Nice.

Le
Review №18

Love them! They do great work and dependable..

Ro
Review №19

My clear coat was suffering badly on my 04 Ranger.

Do
Review №20

This is a great business. What great service! 5 Star had great customer service including updates while my car was being repaired. The work they did looks spectacular. And they gave me a lifetime warranty for the work they did. They had a rental car waiting for me when I turned in my vehicle for repairs. The whole experience was smooth and drama-free. Thanks Angie and team!

Re
Review №21

Excellent customer service! Did a great job and in a timely manner as well! Definitely recommend them

Ja
Review №22

5 Star Collision did a great job on my vehicle, they made the process easy an convenient for me. I would I definitely recommend them to my friends and family. They did an AMAZING job!

ra
Review №23

Great experience 👍

JD
Review №24

5 star collision did an excellent job on my vehicle. They left my vehicle as if nothing had ever happened to it. They are a great shop and very professional. I highly recommend them. The owner Angie is very hands on and knows her stuff!! Very satisfied with their work!

Ke
Review №25

Excellent work and best price in town. They were able to accommodate special request 2 other highly rated places would not consider. Way cool. Also, waiting room and bathroom lovely.

Jo
Review №26

They did a great job on our Enclave. Great service also. On our car they called me and said it would take an extra day because the paint blending on one door did not look good. It cane out great.

Ce
Review №27

To save money, we decided my husband could do the work himself to repair body damages on our daughter’s car. We bought the replacement parts but needed to have them painted. After doing research, reading online reviews and checking the Better Business Bureau, we selected 6 possible paint and body shops. 3 of the shops would not do the paint job unless they also did the repairs. 5 Star and one other company had the same estimate. We selected 5 Star and have no regents!! We gave them the paint code and the damaged fender to help match the paint. The paint matched perfectly and they kept to the estimated amount. Angie, Margie and Mark were great to work with!! I would not hesitate to recommend them to others or to use them again if needed. Thanks 5 Star!!

Ja
Review №28

I could not be more pleased with the work done on my car by Five Star Collision. The car actually looks better than it did when it was new. It was ready before when they promised, and completely detailed as well. GREAT JOB!!!

Cl
Review №29

5 Star Collision is awesome! Their entire staff is so helpful and friendly. They are professional and do exceptional work!! They go above and beyond to make their customer happy. I needed to get a ride back home and didnt need a rental and they gladly drove me. I trust them so much with my vehicle they truly treat it like their own and do the utmost quality work. I am a dedicated customer and will continue coming back for all my car troubles. 5 star collision team are absolutely great! They make any crappy car situation better. I highly recommend this place to anyone and everyone seeking all of the above mentioned for their vehicles!

Ma
Review №30

From my personal face to face contact with the owner, Angie Nieto, to the constant communication throughout the repairs, and with the final product, I have to say the service and professionalism was outstanding! I dont often give 5 stars but this is certainly well deserved. They made a difficult situation easy, and I appreciated their honesty. Getting into a vehicle accident is a very trying experience, especially when its not your fault, but they were extremely knowledgeable in guiding me through the claims process and it helped tremendously that they are a State Farm Insurance recommended provider. Thanks to the Team at 5 Star Collision I am whole again! Highly Recommend :)Please like the review after viewing! :)

Pr
Review №31

This family owned business is absolutely phenomenal. Super friendly hands on staff. I would definitely recommend anyone to come get their vehicle repaired by these amazing people.

Do
Review №32

Awesome staff, fair pricing & exceptional attention to detail. Happily telling everyone I know how great Angie was and what a pleasant experience I had. Cant recommend these people highly enough!

Jo
Review №33

I took my one year old Audi A3 that had be hit all down one side and was really concerned about getting a quality job done to match the original paint. Well it is now 5 years later and the paint still looks as good a the factory paint. Great family run local business that really cares about you and your car. Thanks guys!

Je
Review №34

Definitely recommend this shop! Got into a car accident and this shop made my experience very much less stressful! Great place to go to if you’re looking to repair and make some new friends. 5 stars from me for sure. The name definitely fits!

Lo
Review №35

5 Star did a really great job on X- Terra. They took car of everything for even arranged for a tow truck to pick up my car. And the best part they were able to keep it all in my budget! Thanks guys for taking care of my baby!

Sh
Review №36

I will never go to anyone else for all my family car issues! They are professional and do exceptional work!! They go beyond that call to make the customer happy and make sure the work is high quality. I am a dedicated customer for life!!! Mark and Letty are incredible. I highly recommend this place!!

Va
Review №37

This shop has been doing a great job for a long time. I had my Kia fixed and painted. They did 10×s better work than the Kia auto repair did. This was about 6yrs ago. Recently we sent a Buick in for rear end dent. They matched the paint perfectly you cant even tell that only the back was painted.

La
Review №38

My experience was awesome. No problems what so ever. Angie was very professional and handled everything for down to the last detail. I am very pleased with the body work and how the paint matches perfect as far as I can tell.

Al
Review №39

The Five Star rating is a very deserved for the First Class treatment your automobile receives. The workmanship is top notch and also shows the pride in their work. Customer service and pricing give the competition a run for their money. The pride of their work does not stop there. Your car is cleaned and washed as if it was new and there was no damage done. I personally have had my cars worked on several times (does not reflect my driving of course) and each time the quality of work and care says a lot about this company. Everybody has a job to do and they go beyond what was required. Al Faccio

Ne
Review №40

5 Star Collision Center were very helpful and straightforward in giving my an honest estimate of auto body work on my 2013 Chevy Camaro. As they are not as pricey as other collision centers, as I shopped around for the best estimate. Im very happy with the friendly customer service as they answered all my questions. Id definitely recommend to a friend.

R
Review №41

I am very satisfied with the work done repairing the left front quarter-panel of my Honda Fit. The damages were not covered by insurance so I was very careful about which shop I selected in terms of price and quality. They did not disappoint me.

Ma
Review №42

Angie and her team are the best in town! My car looks brand new! They even offered to deliver my car since I didnt have a ride. Highly recommend 5 Star if you want the job done right.

Ma
Review №43

5 Star Collision did an amazing job on replacing the back bumper of my car and matching the exact same color as the rest of the car. The employees are professional and very efficient. I highly recommend using 5 Star Collision.

St
Review №44

5 Star Collision was one of several auto body shops referred to me. I went with them because my I knew how picky my co-worker who referred them is about everything! And I am so glad I did. Quality communication. Quality work, and they made it so easy with the insurance claim. I won’t use anyone else.....they are the best. 5 stars for 5 Star Collision!

Er
Review №45

I would highly recommend this shop! Mark and Angie are amazing! I needed a few things fixed on my Honda Accord and they did an amazing job and the turn around time was great. I tell all my family and friends to use 5 Star. Thanks again for the great job and service!

Ch
Review №46

I give five stars. They did an excellent job!

To
Review №47

Unfortunately Ive been to 5 Star a few times. But each time that I went I was very satisfied with how my vehicle turned out. The service was excellent and the price was right.

Br
Review №48

Theyve worked on both of our cars--one of which had extensive damage. Our cars, even though they are over 15 years old, look almost new. Ive also had them replace glass twice. The quality of the work and their prices are great.

Jo
Review №49

Great Work, Excellent customer service.Reasonable prices. Even gave me a ride back to Green Valley (25 miles away). Definitely aLexus treatment! Thank you 5 star collisionWill definitely recomend! ☆☆☆☆☆☆☆☆☆☆

Ga
Review №50

I really enjoyed working with 5 Star Collision. I got into an accident on Thanksgiving day of 2016 and it was a slow aggravating process with my insurance company. My boyfriend and I talked mainly with Mark and he was a great stand up guy. I had a lot of concerns and questions that he handled with ease. I was very upset with the lack of updates by my insurance company and whenever I would call 5 Star Mark would have what I was looking for. He even took a few minutes out of his day to call me. When I got my car back it looked fabulous! They had done an excellent job on the body work. I was very excited about it. They did everything right and they are a very pleasant company to talk with.

Ka
Review №51

I had a great experience. The whole team was very helpful! My car turned out great and at a significantly lower price than other quotes I received!

Ma
Review №52

Excellent establishment. Customer oriented staff. Their knowledgeable employess did an excellent job in repairing the vehicle. Vehicle left like new!

Be
Review №53

These folks are amazing! They not only repaired our van and made it look brand new on the outside, we didnt recognize the inside, because it is an all kid vehicle, with cheerios in between the seats and everything else you can imagine. They detailed the inside of the car, and did it up! They didnt need to do it, but they went above and beyond and we will never use another body shop again! Thank you Angie Jimenez and crew! -The Medlocks

Is
Review №54

5 Star Colision Center did a great job on my daughters truck! It was above and beyond what we expected. Highly recommend.

Da
Review №55

My truck was totalled, and the insurance company did not want to repair it but I was in love with it. They helped me navigate the process and get my beloved truck repaired. Thanks to the team at 5 Star!

an
Review №56

Big job but they took care of it. Truck looks perfect.

Sc
Review №57

I went in for an estimate for minor body damage. They fixed some of it at no charge. Made my day.

Ho
Review №58

I got in a car accident and it seemed like my car was going to be totaled. However, I was so lucky I towed my car to 5-Star! Javier, who was in charge of fixing my car, promised me he would do everything he could to get my car back to how it was before the accident. AND HE DID!!!! My car was in the shop for over a month because its a customized Land Rover and a lot of the parts are difficult to get. Javier did such a great job and he went above and beyond with his care about my car and my well-being. He kept me frequently informed me on the status of what they were doing to the car and when it would be ready. He must of made 100s of phone calls to keep me happy and get the job done. Driving my car off their lot felt like I was driving a brand new car. I would recommend him and 5-star collision to anyone involved in an accident. I would give him 100 stars if possible.

A
Review №59

Amazing work, even detailed and delivered my car to my location. Highly recommend!

Gl
Review №60

Came highly recommended by a friend and a auto repair shop. Took me right in, worked seamlessly with my insurance and did a perfect job fixing my vehicle. Staff was friendly and professional. I would highly recommend them.

J
Review №61

After an accident, I needed a body shop. I had no idea where to go and was really greatful that I was referred to 5 star. Nothing but good things were said about them but I wanted to be the judge of that. Well, they definitely impressed me. “ Little Red” came out looking brand new. My front end was all wrecked and you honestly can’t tell that anything ever happened.The car was ready much sooner than I had anticipated, which was awesome. I had a bit of a dilemma as I needed to get my car back to Green Valley and when I mentioned my dilemma to Angie, she told me not to worry that if it was ok with me, they would bring it to the rental car place the next morning for me.That’s really going above and beyond and those gestures are what stand out to me. Being in an accident isn’t something you want to go through but when you have a business like 5 Star and people like Angie and her staff helping you through it, it is much appreciated.I absolutely recommend 5 Star Collision Center!

Li
Review №62

I was in an accident when I travel to Tucson during Christmas, which is bad. The good thing is that the people in this bodyshop store are so nice, they help me have a quick fix.Thank you!

Sa
Review №63

Great shop, very helpful and friendly! The trunk latch broke on my car, and I was not able to get the trunk open, despite destroying the lock to try.I needed several items trapped in the trunk for a show I was setting up at.I called them, and they said to bring it over. Their guy was able to drill the lock out, get at the offending mechanism, and get my trunk open. I can close and open the trunk now, even if it doesnt lock. THANK you!

Su
Review №64

The people at 5 Star Collision are wonderful: Unfailingly cheerful, helpful, and competent. My car looks absolutely great! I would recommend them to anyone. Excellent service and workmanship.

Bi
Review №65

T-boned on the front end by a driver what was not paying attention to the traffic conditions. Took the vehicle to Gerber and to National and got what one could only consider mediocre satisfaction, so then took it to Five-Star Collision and talked to Mark.The insurance company {Farmers} balked at the repair cost and actually dropped the first estimate by $500, which was not sufficient to pay for the seen and unseen damages. Mark fought for me and got the necessary funding to properly fix the vehicle.The repair work was done some 7 days ago, and it appears to be 100% accurate and satisfactory. The 12 year old vehicle was returned to me in what can only be described as NEAR NEW condition, inside and out, what a pleasure. Mark, you and your crew have definitely earned the title of Five ***** .. Thanks.

Tr
Review №66

They did a nice job with my car. I was worried about how the paint would blend but it looks fine. They are expensive but do good work. Mine was insurance so it didn’t matter toMe this time but I couldn’t do it if it was out of my pocket.

Ro
Review №67

Manager was down to earth honest guy. Very transparent about his services. Did great work and made accommodations for me when I couldnt come during business hours.

An
Review №68

They did a great job and My car looks awesome! Staff is great and very friendly. I highly recommend 5 star collision Center.

Le
Review №69

The repair work that was done on my damaged vehicle was outstanding! My car looked like brand new when I went to pick it up! The office staff were awesome and patient in dealing with me as I kept calling and changing drop off and pick up days and whether I would need a rental car or not. Mark Mazon performed the repair estimate and told me everything that needed to be done. There were no surprises and they worked great with my insurance company! When I picked up my vehicle not only did it look great on the outside, it had been cleaned on the inside also which was way above and beyond! Best of all.....I received a LIFETIME warrant on the paint job on the repaired areas. Anyone who lives in the southwest desert knows how awesome that is....They believe in the quality of their work and I am a believer also! I recommend this body repair shop to everyone!

Je
Review №70

Its 5 stars for a reason! They worked with our insurance agent to match their quote, and when all was said and done our car was perfect. Like nothing ever happened.

Bl
Review №71

Everybody at 5star are excellent. They do the best work and i would reccomend them to anybody. They dont mess around. They get straight to the point and will resolve any issues you may have. Thanx again you guys are the best.

pa
Review №72

Highly recommend, the process was easy and the staff was completely professional! Accident repairs were completed quick and the car looked more beautiful than ever!!

Ga
Review №73

If you want great service and quality work go to 5 Star. The staff is always willing to help and the techs did a fantastic job on my truck. Highly recommend this shop!

le
Review №74

Was a job well done looks like NewCleaned the car up looks like it was deraled

La
Review №75

Very helpful. We scheduled the work for August. Will follow up with review when completed.

Va
Review №76

Great service and amazing staff! Ive used 5 star after both my accidents and the work that was done on my damaged car was outstanding! I would recommend them to anyone and everyone!

Je
Review №77

Top notch customer service and quality of body repair. I highly recommend this shop!

Ma
Review №78

Wonder experience. Quality work and great customer service. I will use them again if I need too!

To
Review №79

Referred from our insurance company to get auto glass repaired 1st day call back we have to many other people and we are overwhelmed. Set for the next day and I had the pleasure of waiting all afternoon and no call no show wont bother you again.

Mi
Review №80

The best place to go.The staff is great.They work on all my cars. They do a great job!

J
Review №81

Im not impressed one bit. This shop should be -5 Star Repair. My sister in law came in to have her Truck repaired and They told us since the air bag deployed they could either fix the current steering wheel or we could purchase a new one. So she opted to fix the current steering wheel. So they basically just glued it back together and its not right as theres a huge crack in the middle of it. Then they didnt check to make sure the seat belt works correctly. Poor quality, shoty workmanship. This is totally unacceptable and They better plan on making it right cuz Im not going away anytime soon. Then the owner finally finds the time to contact my sister in law and tells her that Mark his estimator never said they could fix the steering wheel. WHAT? Half of our conversation was weather or not they could fix the steering wheel which he said would be No Problem and the other thing is how the Hell does the owner of the shop no what was said? He wasnt even in town. But I have 3 witnesses to the entire conversation. What a bunch of lying thieves that just take advantage of women. Think twice before you bring your vehicles here.

Ca
Review №82

5 Star Collision Center are very professional and give the highest in quality and service. They take the time to do the job right. I highly recommend bringing your car here.

Ma
Review №83

Best place to fix your car right....

Ro
Review №84

5 Star did it again!! These guys (and gals) never let me down!I drop my pearl red Passat SEL off last week after some jerk scraped it in a parking lot....but didn’t leave a note...aargh!Mark was great, and as usual walked me through his recommended repairs.When I picked it up (3 days later), it looked fantastic !You can’t go wrong with 5 Star!

Jo
Review №85

Very very good Service, will deffitinley go here for all mu future body/insurance work.

Jo
Review №86

Theyre customer service was A #1 from the moment they answered my first call. Thank you all for the great job you did!

TO
Review №87

Friendly staff and excellent customer service!

De
Review №88

The best in Tucson for damage repair!!!

Ja
Review №89

Honest fast and efficient service!

Jo
Review №90

These guys are great.

Ka
Review №91

These guys are the best!

Hi
Review №92

Nice job done to my car !!!

Information
37 Photos
92 Comments
4.8 Rating
  • Address:3309 S 12th Ave, Tucson, AZ 85713, United States
  • Site:http://5starcollision.com/
  • Phone:+1 520-882-0052
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto glass shop
  • Auto repair shop
  • Auto restoration service
  • Car service
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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