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Frontline Appliances LLC
1420 S Alvernon Way B, Tucson, AZ 85711, United States
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Frontline Appliances LLC
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Na
Review №1

Highly recommend Frontline Appliances, they have stellar customer service skills, they are very knowledgeable about all the products they have and very competitive prices. When my refrigerator broke they did their best to fit me into their delivery schedules to ensure my food would not spoil. I have brought several items from them over the years and have always been happy with their service and products.

Ka
Review №2

We purchased an LG Styler from Frontline Appliances. Yuri and Efren are great, they took care of us from start to finish during our selection + purchase of our appliance. The delivery men were nice and helpful as well. They handled the appliance with care. We will be back for more appliances when the time comes and HIGHLY recommend them for your next appliance purchase. Knowledgeable + great customer service.

an
Review №3

Frontline appliances was the best choice for my family & our new home! We love our new washer dryer! We have not had any issues. Everyone at frontline were very helpful with helping what fit us best. The delivery day went well as well, if we had any questions or concerns they were right there on top of it ready to help! Highly recommend! 👍👍👍

iv
Review №4

Thank you Efren, Yuri and your group of professionals that installed my fridge. You guys arrived quickly and got everything done in a timely manner. I will definitely be shopping here again. Best in town!!

Da
Review №5

I highly recommend! It was such a easy / fast experience! I’m so grateful for all the help and wonderful service we got ! Thank you again frontline appliances!

Di
Review №6

Frontline appliance is absolutely amazing. The customer service was the best. we received our kitchenAid dishwasher and couldn’t be happier the delivery and process was smooth. The dishwasher is so quiet when on and runs perfect 👌 💙❤️ thank u so much again

De
Review №7

I have been lucky to have found Frontline Appliances! They have been nothing but the best customer service I have ever done business with. I have shopped there twice and both times everyone executed their job from beginning to end! My parents were in need of a new refrigerator, washer and dryer and due to their health, Yuri guided me to make my purchases online with exactly what we needed! What more can anyone ask for! They show their passion for their business in delivering great personable service! HIGHLY RECOMMENDED!

TU
Review №8

Purchased a new stove for our remodel, plan on purchasing more appliances from Frontline appliance!The owners and their team are so helpful and made the process so easy on top of dealing with the stress of remodeling our home. Thank you so much Yuri and Efren.

Cr
Review №9

We recommend Frontline Appliances for many reasons. First of all and most important is the great customer service they have, very courteous and professional team. As well as their affordable prices and great equipment. Hope the best of the bestest for this great family and wish for a continuous growth as a business.. Thank you for everything!! God bless you all!!!

Pr
Review №10

Our refrigerator went out and we needed a replacement asap. I went online, picked out a model from their inventory and it was delivered and installed the same day!! They hauled off the old fridge as well, all for a very reasonable price. The delivery and installation process was well documented and I received a go canvas delivery form complete with photos. It was an extremely professional experience and a huge relief to have it taken care of so quickly. Well done!

Le
Review №11

Unfortunately the appliances we purchased from here did not operate the way they were described. We went to Front Appliances because their rating was great and unfortunately we were mislead. We purchased 4 appliances and neither of them worked well. We had 2 washer & 2 dryers at a price for being used was quite high. One of the washers had a terrible smell leaving our clothes with a bad odor, and the other was leaving damped water and brown yucky stuff on our clothes. When it came down to the dryers we had to run 2 or more cycles for our clothes to properly dry, & sometimes that wouldn’t even work. When I came forward to Front line appliances about the issue they said unfortunately that they could only send someone out to take a look and “try” to fix it (patch work once again.) We were only able to use the appliances once or twice & after they “fixed” it nothing seemed better. When it came down to returning them the full refund was not there. Their solution was “to change my way of thinking on the appliances” what kind of service is that. Mind you we only had 3 weeks since we had bought them. With a “30” day warranty...... Makes no sense. Unfortunately the 5 Star review for us screwed us over & was lessthan a 1 star review. I would not recommend shopping at Front Line appliances.

Ma
Review №12

I’ve owned 3 appliances from Frontline, they have all performed exceptionally. I had a minor issue with my freezer gasket and their technician not only resolved my issue in a timely manner, he was professional and informative. That ‘s service you can count on!

Wi
Review №13

Great place to buy appliances. They are great people. Very professional, knowledgeable, amd friendly. Great prices! Highly recommend.!

Me
Review №14

I looked around online at a few places for a used washing machine and decided Frontline would be my first stop, as they were the closest to me and had the best reviews. I walked out with a used set (washer and dryer) the same day... and let me begin by saying, I have never been happier with my laundry situation. Yuri was amazing from the moment I walked in. She is attentive, professional, and extremely relatable. This is a small business and you can tell they are eager to accommodate their customers. I look forward to giving them my business for all of my future appliance needs and I will definitely recommend Frontline Appliances to my family and friends for theirs. Thank you so much!!

Ma
Review №15

I love this place! Weve been renovating all pandemic long lol and every appliance weve purchased here was exactly what we wanted.Thank you to the wonderful owners & employees. Our latest is a new washer and dryer $999.

Da
Review №16

Definitely feel ripped off. Purchased multiple appliances from them and the performance of the appliances were poor. Not only did the product work poorly, but we have to pay a restocking fee of 20% with their so called 30 Day Warranty. On top of that, their customer service was extremely rude when they told my gf to change the way she thinks about the situation. I wouldnt recommend this place.

As
Review №17

I bought a few appliances from here, and so far they have worked out pretty well. Great prices, and great staff. I picked up my appliances and installed them myself so I didnt have delivery fees or installation fees. I definitely reccomend

Ka
Review №18

Frontline has such great costumer service, we were in need for a new washer/dryer and we thought wed try Frontline and we are extremely glad we did, the owner was very informative and made sure that we new what we were paying for. Definitely will be recommending anybody in need of any kind of appliance here! 😊

Jo
Review №19

The team of frontline appliances is the best. They made shopping so easy. They are knowledgeable in all the products they have. I knew what I needed from my washer and dryer and they matched it perfectly with a Samsung set. I’ve used my Samsung set for a year now and have never made a better decision than going to frontline appliances. Am definitely a happy customer!

Mo
Review №20

Best appliances place in tucson. i got a Samsung side by side fridge. with great price so reliable and with a warranty. the delivery was the second day because i purchased late in the day. the fridge works perfectly fine like a new one also they keep calling to make sure that the fridge is good. The customer service is beyond incredible.Thank you for this great business.

Aa
Review №21

Over all great experience, quick and professional delivery and installation.

Br
Review №22

I have shopped at frontline a few times and refereed many clients too them, I always get great feedback from people I have referred saying they have excellent customer service and are professional and efficient. I love to support local businesses as frontline truly cares about their customers!

Ro
Review №23

What a find for appliances! I was replacing an older model Maytag washer and came across Frontline while searching online. I found the perfect model, also a Maytag at a very competitive price. I called them, bought it over the phone and it was delivered the same day, installed and my old one hauled away. Yes, delivery and an upgraded installation was extra, as was hauling away my old unit, but it was within reason. Overall, it just couldnt have gone better. Check these people out if youre in the market. Theyre terrific!

He
Review №24

First let me start by saying that this place came highly recommended by many people we knew. Before making a purchase from them we price shopped at a couple of other local businesses and big box retailers. Based on the service they provided we knew it was a no brainer to buy from them. Prices that are unbeatable followed by exceptional service. Thank you Yuri & Lorena!!!

Mi
Review №25

Bought a slightly used washer from them and it didnt work when we brought it home, they sent out a repairman, needed to take it back to shop to repair. They gave us a temporary washer until ours got fixed. Got ours back and works great.. definitely would recommend them. Very pleased with their customer service and experience.

Lu
Review №26

Awesome sales team but incompetent installation techs.Purchased a new fridge with delivery and installation from them but decided to wait on hooking up the waterline because we were moving. We moved and ended up needing a new washer and dryer set. Lorena was awesome and very helpful. She helped us purchase a new samsung set. I paid for delivery and installation because of my busy work schedule. That same day they were supposed to hook up the waterline to the fridge as well. On the day of installation tech called and gave me a 1 hour window which was great. Time of installation came and the tech called that he was running an hour behind which was fine with me. They arrived and delivered the washer and dryer. They installed the washing machine but said there was not enough voltage on the outlet for the dryer. They told my wife they checked my breakers and they were fine that I needed to call an electritian. They also did not hook up the water line because the tech said he did not have the right tools. I was getting ready to call an electritian but decided to do a quick check before calling. Grabbed my multimeter and no power to the outlet. I went to my breaker box surprise! Breaker was down. Turned breaker down and retested outlet and the voltage was perfect. Finished installing the dryer and has been working fine since then. Imagine if I would of listen tonthe tech and called an electritian and had to pay a trip charge to have the breaker turned on? By the way, its been 2 days and my fridge is still not conected to the water line.Overall, very competitive prices with excellent sales team but the installation techs leave a lot to desire. Perfect place if you have the time to pick up and install yourself.

Ha
Review №27

From the start the young woman working sales was very helpful, informative, and professional. We chose to purchase two refrigerators and they were able to deliver & install the same day in the afternoon. The delivery guys were also very professional, very hardworking, and were ready to uninstall our doors if needed which they did and installed them back on when they were completed. I will definitely be returning for more appliances and will refer people to Frontline Appliances. Thank you for a wonderful experience overall.

Mi
Review №28

I called because I had a question I needed an answer to And even tho it was something they didn’t offer the lady on the phone approached the scenario with “But What I Can Do” which was amazing and a kind gesture Very nice customer service.

Cy
Review №29

Best experience ever! The whole transaction was seamless! Great products, prices and people! Will definitely return for future appliance needs!

Ra
Review №30

Lorena awesome person. Great personality. Awesome selection of appliances at nice prices. Highly recommend

J
Review №31

Frontline showed up on time and were very professional and nice. They worked on my Kenmore Dryer and confirmed what I suspected which was that the repairs would cost more than replacing the machine. They had researched the machine prior to coming and brought a few replacement parts that might be needed which I thought was proactive and shows initiative. They were even careful when moving the machine and took care to make sure they didn’t scratch my new tile floor. I was very happy with their service and would call them again for any appliance repair.

Ma
Review №32

Our dryer died and Yuri was wonderful in helping us purchase a new one over the phone. We have a newborn and don’t have a lot of time to spare in leaving the house. Our new dryer was delivered by Christian the following day. The customer service was wonderful and very professional.

Ir
Review №33

Great service and high quality products!

Ga
Review №34

So friendly and helpful. Great prices!

Se
Review №35

Bought a Whirlpool washer from these folks. Used but in excellent condition. Saved tons of $$$ compared to buying new. Customer service was A+, delivery on time, and price and product were great. DEFINITELY recommending Frontline Appliances to all my friends and family for all of their new and used appliance needs. Thanks guys!

Ra
Review №36

When theyre at two the doors are locked. At the knock and ring the bell to get in. Said they were taking a break. They need to do some scheduling. No deals there.

Ni
Review №37

This business is so unassuming. We have passed by it many times and never noticed it. BUT..this place is a gem! We had gone to a big box store but left due to prices and vad customer service. Frontline gave us a great price, speedy delivery and unparalleled customer service. I was super impressed to see the owner delivering my new fridge, toiling along side his employees. Thank you Gilbert, Efren and Yuri for your kindness and above level professionalism.

Cl
Review №38

Yuri, one of the owners, seriously went above and beyond to make my purchasing experience pleasant and smooth despite difficulties I brought to the table. I would recommend anyone come here that is looking to buy quality appliances for a great price with costumer service that cant be beat.

Da
Review №39

Super great family owned and operated. Dont judge the location of this place. The people and the service is impeccable. Will definitely be back if anymore needs for appliances.

Ja
Review №40

Great prices and Lorena is wonderful to work with

Sh
Review №41

EXCELLENT CUSTOMER SERVICE, YURI WAS GREAT, FAIR PRICES AND KNOWLEDGEABLE

bo
Review №42

DO NOT JUDGE THIS COMPANY BY ITS LOCATION.I did but the promise of a cheap washer/dryer set with 4 months warranty was too good. I couldn’t be more pleased! I physically went and seen the washer/dryer in person with my 1yo son. The woman was extremely friendly and loved my son. I paid for the $50 delivery/installation fee and the next day her fiancé delivered and installed the machines. There even was a problem he didn’t foresee so he left, got the part, came back, and installed the part immediately! Great work and the machines run great too!

No
Review №43

I live in Rio Rico, where it is difficult to find good service, as well as any stores that deal in used appliances. When my older washer gave out, I wanted to replace it with something similar, preferring the agitator and not the newer models that are so finicky. Frontline was willing to deliver the washer to my home at an additional charge, which I thought was great. I did have to wait a few weeks for them to find a washer that suited my needs, and, unfortunately, the washer quit working after the first load of laundry. However, as I told Uedi on the phone, what makes a good business is how they handle it when things go wrong. Frontline kept their word and made a second trip to my home at no charge, replacing the broken washer with a different one. Everyone was great, from Efrem to Frank when delivering, but especially Uedi after the many phone calls and never appearing upset over the situation, only reassuring. Thanks so much to all of you. I only wish all businesses were so great on delivering good service, but I am sure your business will flourish by keeping with the same standards. I will be sure to refer your store to anyone I hear of looking for a used appliance and call you if I am again looking (hopefully, not for a washer anytime soon).

Ol
Review №44

Great prices, customer service. Owners are personable, friendly and dedicated.

A
Review №45

Excellent customer service! I use frontline at my RE brokerage - when it comes to deliveries or economical appliances- you can’t go wrong with this company.A level Up Realty, llc

Mo
Review №46

Great

Mo
Review №47

Friendly, knowledgeable staff. Great refurbished appliances for very reasonable prices.

Er
Review №48

Friendly people but dishonest would not reccomend this place. Purchased an appliance from them and they charged me $300 more than it actually is. Also to add it only worked for a few days. Just went down to another shop to look for what I needed.

Br
Review №49

Staff was friendly good prices. Eish i had known about this place when i bought my washer and dryer

Cr
Review №50

Very friendly very helpful great place A+++++

Ca
Review №51

Very helpful staff!

Je
Review №52

Although friendly, they wouldnt negotiate their prices. Some seemed fair, some seemed a little high.

Wi
Review №53

Very, very, slow service!!!!!!!!

Information
90 Photos
53 Comments
4.7 Rating
  • Address:1420 S Alvernon Way B, Tucson, AZ 85711, United States
  • Site:http://frontlineappliances.com/
  • Phone:+1 520-519-9903
Categories
  • Appliance store
Working hours
  • Monday:10AM–5PM
  • Tuesday:10AM–5PM
  • Wednesday:10AM–5PM
  • Thursday:8AM–2PM
  • Friday:Closed
  • Saturday:10AM–5PM
  • Sunday:10AM–5PM
Highlights
  • Veteran-Led:Yes
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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