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LUSH
2800 W Big Beaver Rd, Troy, MI 48084, United States
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LUSH
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Review β„–1

This Lush is way bigger than my local location. I like it. The girl on my birthday was sweet. 😌

Lu
Review β„–2

Products are cool.But the fact that you told me I can leave my 8 year old daughter who has epilepsy outside because she cant wear a mask is ridiculous.Have a heart and a brain.Leave my kid outside the store alone.Never again will you get my business.

mi
Review β„–3

Knowledgeable staff, very friendly, tons of free samples, proudly Canadian, eco friendly, lots of glitter!

ni
Review β„–4

I like Lush, but the other day one of the workers made me feel like she was following me around the shop. Every time I looked up or moved she was near me looking at me. I was thinking it was just in my head until I walked over to show someone something I was buying.. then BOOM!!! There she was watching me. I really didnt like the way she made me feel. I dont understand people like that.

Mr
Review β„–5

Came in to grab some goodies for an engagement box that I was making for a best friend. And the staff there were so friendly, and helpful in helping me pick out some awesome items! β˜ΊοΈπŸ‘πŸΌβ­οΈ

Ro
Review β„–6

Great customer service and its the only brand of products my gf will use.

Ki
Review β„–7

Their products work. I have never had any skin issues or reactions, and they smell amazing. All of the staff are super informative and willing to help with any questions you might have.

Ve
Review β„–8

I love LUSH. I would recommend it to anyone and everyone. They have the best products and ethics around. Definitely go check it out if you havent already- and enjoy some free samples as well!

E
Review β„–9

I recently discovered lush soaps from my girlfriend and couldnt be happier with it. Ive always just been a standard mens body wash and shampoo user but never realized what I was missing out on. If you have a beard and typically keep it well shaped, the Kalamazoo soap in the shower is the greatest in the morning.

Pe
Review β„–10

This by far is one of my favorite things to do. Go to Lush. I live this store. I spent over 100 dollars here. Usually I get some tiny sample. The young man there took care of me. He knew the product quite well!! He was kind and helpful.

Yu
Review β„–11

The upgrade was definitely needed but it is now one of my favorite lush stores especially in Michigan. The store itself is usually really clean and organized, and the staff are always welcoming and helpful!!! Basically if you are out shopping and need something to boost your day, go the extra mile and treat yourself because the staff will treat you right and you deserve it!

Ju
Review β„–12

Such a cool store and the staff is very attentive and helpful. Just pop in and sample a few things. Theyre really knowledge able about their products.

va
Review β„–13

The place is great and has a fantastic fragrance that welcomes us. The staff are very helpful and patient enough to listen to customers & suggest the right product.Over the days I see a great improvement and the wide array of products they offer ranging from haircare to bath bombs. This store recently had a relocation within the same mall and is now very spacious.Will continue visiting this place and would highly recommend this place.

K
Review β„–14

Lush always has great stuff. Yes, their prices are expensive, but they do provide top quality stuff. The staff here is always extremely knowledgeable, friendly, and willing to help. Lush continues to sell their classics, but also continually rolls out new products to keep you coming back. If youre a soap nut, or obsessed with smells (some are not for me), then this place should be on the top of your list.

P.
Review β„–15

Brendan was absolutely wonderful! I went in feeling kind of sad, and not only did he help me find what I needed, but also helped put a smile on my face!Great at suggesting products as gifts for others as well as helping people understand the product if theyve never been exposed.Wish you all the best,Patrick :)

Ca
Review β„–16

The staff at the Somerset store rocks!! They helped me get everything I needed to make my #minimoon with my new husband extra special!! Their products are great! We especially like the bath bombs, shower gel, and handmade soaps.

As
Review β„–17

Absolutely love these products, they are amazing on my daughters very sensitive skin. Everything has been well worth the boutique prices.The staff is amazing and the environment in the store is always very well maintained. A+

As
Review β„–18

Wonderful selection of natural beauty products. Staff are super friendly. A little pricey, but 100% worth it.

Sh
Review β„–19

They give the grand tour of all their products that are made from scratch! All their products are all natural and they even give out FREE samples that you can take home and try. Great place for Christmas ideas.

Li
Review β„–20

Staff was awesome. They let my kids break a bath bomb in the sink. They loved it. We lo e the bath bombs and bubble wands

La
Review β„–21

I can’t say enough good things about Lush and their products, but today I want to share a personal story that involved a couple of employees at the Somerset location. I walked in looking for a good, all natural skin moisturizer. I started working with a lady and told her what I was looking for in a product. Most specifically, I mentioned that I am currently going through infertility treatments so it was really important to me that it had all natural ingredients. She was wonderful and helped me pick a product I felt good about. While I was browsing the store, she came back with a bath bomb, a bag of samples and tears in her eyes and told me it was just a little something for me because they couldn’t imagine what this journey of infertility must feel like. Her small act of kindness and gratitude on behalf of Lush made my entire day through such a long and hard process. Kudos to Lush for the values you instill in your company, and to the employee who went the extra step and showed me kindness that day.

El
Review β„–22

The staff were friendly and knowledgeable about their products. The store is small and cozy. The products are good quality and a bit pricey.

Ya
Review β„–23

Loved the store!! My favorite lush store I have ever been to!! The workers are friendly and very very helpful. We spent probably over 100$ which is much more than usual. But it was a great experience and I doubt there is a better one!!

Ju
Review β„–24

Always love going into Lush. The products are superb, and everyone who works there is great and knowledgeable.

Ja
Review β„–25

Service here is super nice and sweet and helpful. Amazing products with little or no waste packaging. Their lip scrub and Kalamazoo face wash are staples in my home.

Ma
Review β„–26

Friendly and helpful customer service. Natural and vegan-friendly beauty products. Be cautious if you are I overwhelmed by intense or too many fragrances. Otherwise, a pleasant experience.

An
Review β„–27

This store always smells amazing! The salespeople are always ready to assist and sample items with you. The new location gives space for more items, including their fragrance line.

El
Review β„–28

Ive recently gotten rid of most of my eczema, so I was excited about being able to use scented things, so I went here and the people working there were extremely kind and helpful. They even gave me four samples without me asking while at checkout.

Al
Review β„–29

Normally I enjoy coming into lush, however there is one employee at this one that continuous manages to make me regret coming back. I’m not so sure about it’s name but the head is partially shaved, and tends to be very rude when speaking to others. Aside from this I find every other employee to be warm and welcoming and that is the only reason I keep coming back.

Ma
Review β„–30

Make sure to check your receipts so that everything is charged correctly. Almost got overcharged today, luckily I caught it. Always ask for a receipt!

Te
Review β„–31

Kate is so great. She is friendly and genuinely sweet and picked a sample product that was good for me! She made me want to come back just to see her smiling face!

D
Review β„–32

This was my first visit .. The items are really a good deal . The variety of soaps is awesome. Really good bargains can be found. The sales agent are very helpful and knowledgeable.

Sc
Review β„–33

My wife loves the products here. If you are sensitive to smells dont walk in there. It hits you in the sinuses like a Floyd Mayweather love tap

Ka
Review β„–34

Friendly staff, I was only going in for shower jelly at first. I started looking at other products because I was curious but usually I hate when sales staff approach me, its just awkward and high pressure. The staff here are very enthusiastic about the products though, and offered to tell me more or demo any product I was curious about. I ended up leaving with samples for other products I was interested in trying. They even went to great lengths to answer a very specific question I had about the nature of the sulfates in their shampoo bars, which as a consumer I really appreciated them finding an answer to a question I wasnt sure theyd be able to. Honestly, these guys are great and if youve ever been curious about LUSH, Id totally recommend just going in and telling them so. Im sure theyd be more than happy to tell you all about it!

Je
Review β„–35

I absolutely love this place they are so nice and its awesome you can get as many samples there as you want to try before buying I also bought their new all-natural liquid eyeliner and it is absolutely amazing and its a must buy you need to also try there bar of shampoo it is absolutely amazing I absolutely love Lush and well shop there forever

He
Review β„–36

Love the new store!! Super helpful employees. One even used the same green hair dye as me

Ka
Review β„–37

Lovely people there. The store is way more spacious than other Lush stores Ive been too, so it was easier to smell everything!

Ki
Review β„–38

I love going to lush. The products work wonders and the staff are always very nice and accommodating.

Ju
Review β„–39

Homemade products I like the way they feel and make my skin nice. The staff was very informative and I was able to get samples of any item i was interested in buying besides what I was already buying.

Ma
Review β„–40

Abagail was so helpful and nice! She made me and my friend feel so nice with her one on one opinions. The whole crew asked us how we were doing and we will definetly be back!

Ma
Review β„–41

Very pricey!! But the products work.

dr
Review β„–42

I hate the sales approach here. Let me look around without breathing down my neck, please. They make it very obvious that they’re trying to squeeze sales out of you. I’ve done sales before, so a bit of advice: let the customer look for a bit before you swoop in to ask them a bunch of questions. Super uncomfortable.

No
Review β„–43

Its really expensive but great stuff. Would give another star or two if they had better prices or deals.

Ma
Review β„–44

Very informative staffInteractive store with plenty of options to buy and try

Jo
Review β„–45

They moved locations in the same mall to a bigger store. Staff are always very helpful, and do give you space to look for yourself. We always make sure to visit when we are in the mall. And sometimes visit the mall for this store alone!

Li
Review β„–46

This store is big and beautiful. The staff goes above and beyond! Best Lush store in the nation because of the great people.

Au
Review β„–47

My wife loves this place. Their new location is amazing and so much more roomy than their last one.

Sa
Review β„–48

Live this place, have been going for years. Great service and really good for gifts!

An
Review β„–49

The customer service at this location is the Best!! Very informative and easy to talk to- answered all questions appropriately and made recommendations based on the issues I was having.

Fe
Review β„–50

Love this store so much. The people there are so friendly and helpful. They always help me find the perfect things and I always end up loving them.

Il
Review β„–51

I went here today and let me just start off by saying probably the friendliest employees i’ve been in a room with I tried out a face mask and the employee was super gentle. Definitely going to make sure to go here every time i’m at sommerset.

Ka
Review β„–52

I love the place and the service is always great if you need shampoo or lotion, or even lip gloss its had great products, the bath bombs are so good.

Ke
Review β„–53

This is an amazing store! Have you been to the new store at Somerset, 1st Floor, next to the Apple store! If you want natural, ethically sourced products then check out this luxury experience.

Mi
Review β„–54

Love the products---theyre helpful for my very dry, sensitive, itchy skin. Service is really good here too

Ma
Review β„–55

Always very friendly and accommodating. Love buying stuff from them because I trust their anti animal testing ideals.

Sh
Review β„–56

TOTALLY AWESOME..... The smells are amazing

Ce
Review β„–57

Received a free sample and had a good experience despite the store being full of humans. It would of been nice if the store was full of cats instead. Meow meow meow!

Ma
Review β„–58

Great experience. Staff was super helpful and even let me sample products.

Gl
Review β„–59

The sales associate was very helpful and even helped entertain my 1 year old while I shopped. This place is awesome!

Mi
Review β„–60

Awesome and helpful staff, that are willing to help you find the perfect gift.

Ch
Review β„–61

This is the best Lush location in the area...very spacious, unlike PC mall.

Je
Review β„–62

Love the products. Customer service was excellent.

Ne
Review β„–63

Once upon a time I used Lush multiple times an hour for practically all my beauty needs since the age of 4. Until this somewhat obese woman treated me very disrespectfully and ushered me out of a store and embarassed me in front of my colleagues. I was simple looking at a product and she reprimanded me for something since I was 4. Normally I blow 30,000 a month on Lush Products until this experience. Now I use Origins for a cleaner better feel. All that natural stuff is ridiculous anyways and Ive seen in videos that they abuse animals in testing. Their vegan products are chock full of bacon. Never visit lush if you care about the piglets.

Z
Review β„–64

Everyone is very helpful and enthusiastic about the products! I love this location!

Ka
Review β„–65

Love lush. All natural products.

Jo
Review β„–66

The workers are always kind and help explain what the products do. The product work great and make my skin super soft and clean.

Co
Review β„–67

How can you not love lush.

Pe
Review β„–68

Fascinating store, like a Home Depot for the ladies.

La
Review β„–69

The soap smells awesome!! But it only last like 4 showers, then its to small

Cl
Review β„–70

Great selection and the products smells amazing

As
Review β„–71

Love my bath bombs

Al
Review β„–72

The workers were very friendly and helpful

Ti
Review β„–73

Great customer service products are great

Ki
Review β„–74

Staff so friendly and helpful.

E.
Review β„–75

Bath and shower lover paradise, but prices a little high even for the quality.

Ch
Review β„–76

Great place for stocking stuffers

Ka
Review β„–77

Very helpful staff, clean store

An
Review β„–78

Awesome place

De
Review β„–79

Great service

Br
Review β„–80

Love the powder deordorant

Cg
Review β„–81

Amazing product knowledge

Th
Review β„–82

Really nice and great types soaps.

Tr
Review β„–83

Products are awesome!

Ad
Review β„–84

Birthday presents

Ja
Review β„–85

Awesome 😎 place

Mi
Review β„–86

Expensive but good products

Ka
Review β„–87

Interesting store

We
Review β„–88

Expensive. Fun.

Am
Review β„–89

Love love

M
Review β„–90

Nice staff

LJ
Review β„–91

OK

Information
40 Photos
91 Comments
4.7 Rating
  • Address:2800 W Big Beaver Rd, Troy, MI 48084, United States
  • Site:https://lushusa.com/?utm_source=google&utm_medium=gmb&utm_campaign=607
  • Phone:+1 248-649-5340
Categories
  • Cosmetics store
  • Beauty supply store
  • Gift basket store
  • Gift shop
  • Perfume store
Working hours
  • Monday:11AM–7PM
  • Tuesday:12–6PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:Closed
  • Sunday:9AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • NFC mobile payments:Yes
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