user
Trojan Auto Care
2511 W Main St, Troy, OH 45373, United States
Appearance
Trojan Auto Care
Comments
Ju
Review №1

They are awesome and accommodate their service around you. We love having a local auto shop with great values, integrity and work ethic. Very pleased with the experience and will continue to use. Almost forgot my favorite service is that they come and pick your vehicle up and return upon completion which is awesome as busy as life gets. Thanks for the great work!!!

De
Review №2

Trojan Auto Care is a family owned business, in Troy, Ohio, who goes above and beyond on its service. They picked my car up, serviced it, and brought back to my work before the end of the day. They are a great business, which I will continue to use. Thank you for caring about your customers.

Jo
Review №3

The work has always been great! The entire staff is professional and honest. They use a system that lets you approve and decline work needed via a web link. This is convenient because often because of other work, I can’t always be reached. So the work was quick! More than what I would like to pay, but this place backs it up with quality and speed everyday, all day.

Je
Review №4

I liked it. Randy at the service desk is friendly knowledgeable and professional. I used their free shuttle service to work in a doctors appointment while my car was being serviced. My only disappointment was their price was a little high to plug a nail hole in my tire. Still this business deserves a very high service rating

Ju
Review №5

Repairs and painting after an accident. Very thorough and professional work. Would recommend to anyone that needs body work done.

Li
Review №6

My experience at Trojan Auto Care is always first rate. Theemployees are courteous and I always get an honest appraisal of my vehicles issues

Vi
Review №7

Very professional,yet friendly. They came to my work and picked my car up,fixed it and had it back before I was off work. Great service.

Su
Review №8

Went in thinking I had a bad thermostat on my truck. They troubleshot and found I had a crack in my Radiator. They got it changed and back to me the following day. Was able to make my trip on the weekend and have had no overheating issues since. Great people, nice shop and do great work. Highly recommend!!

Li
Review №9

Joey had the part needed a few hours after i talked to him. Put the new piece on my Jeep in about 3 minutes. Great as always

Jo
Review №10

Incredible work, so unusual to find such professionalism in auto care these days. Fair and transparent pricing. Excellent use of technology as well; I was able to see the diagnostic, get a quote, and approve repairs all on my phone while I was away. You wont get the Tappet Brothers rope-a-dope run-around about unnecessary repairs here. Here they find the real problem and fix it. Oh, and theyre involved in the community with giving back to local charities etc. Win/win!

Br
Review №11

Our go to place for all repairs. Very professional and very efficient. Always explain what you need and do not try to sell something you don’t need. Family business that has been around for years.

Mi
Review №12

My wife and I were on vacation and our brakes suddenly started making a noise. We had to be at our destination in northern Michigan the next morning. We found this repair shop and told them our urgent issue. They got us right in, drove us to a nearby restaurant, and did a brake job in two hours! The price was exactly what I’d have expected at home. They let us get to our destination on time and saved our weekend. We really appreciate this business.

La
Review №13

Hands down this is the BEST garage around. My mom broke down with my 3 year old in the back seat. I wasnt able to go get her and AAA was an hour out. Randy dropped everything and personally went and got her, brought her home and arranged a faster tow truck and took care of all the details. They found her a rental even though it was a holiday weekend and we thought it was impossible. They have worked on all our vehicles and we are always completely satisfied with their work. Highly, HIGHLY recommend this place.

TL
Review №14

If your looking for a great place to take your vehicle may want to try Trojan Auto. The staff is wonderful, plus they can pick up your vehicle & return when done (free of charge). I use this option since disabled and difficult to bring in. They also have drivers that bring you home if drop off your vehicle. Thank you Trojan Auto for taking care of my vehicle.

Da
Review №15

Quality workmanship delivered in the utmost professional and courteous manner. I will definitely take all of my vehicles to Trojan Auto for service from now on. I highly recommend.

Sk
Review №16

Trojan Auto is always amazing! They take their time to make sure my car is always looked at and fixed if needed! I’m so glad they provide complimentary rides or rental services if needed.

An
Review №17

Convenient....fast....does great work....all are very friendly!!!If something isnt just right....they make it right!!!

Mi
Review №18

I would highly recommend Trojan Auto care. Randy and Chris have taken very good care of me. I have never felt cheated. Incredible service . They go out of the way to help me out. The fact that they are Christian is the wow factor for me.

Fa
Review №19

I’m relatively new to the area. I took my Toyota in for routine service and was informed that my brakes were nearing the end of their useful life. By finding this sooner than later, I was able to avoid unsafe conditions and more major repairs.I appreciate Trojan’s on time service and pick up and delivery options. I appreciate service writers that are courteous and not condescending to a woman (that actually knows something about cars). My father was a mechanic and he always told me to check out “the back” for cleanliness and order.... Trojan scored high in those categories. I also appreciate the fact that most employees have been employed there for many years.

Ro
Review №20

I was a first time customer this week but will definitely be going back.My engine oil light came on. Called to see if I could get my car in and they said bring it in now and we’ll check it.Turned out I had a water pump leak. The repair required them keeping my car over night. They arraigned for a rental car for me to use (no cost to me).My car was done the next morning. I really appreciated the professionalism and the above and beyond care they show their customers.Thank you Trojan Auto Care

Er
Review №21

Absolutely blown away by the professionalism, customer service, and attention to detail with Randy, Joey, and their team. I have had work done on all 3 of my vehicles in the last month and they have gained a new customer for life.

Mi
Review №22

I called them after they opened on a Friday when my starter was on the fritz and they fit me in without an appointment and had a new starter installed and my car returned in less than one business day. Honda couldn’t get me in for a month. Safe to say I know where I’ll be taking my car next time.

Be
Review №23

I had a great experience with the service of this shop. I appreciated the drop off and pick up service to and from my home. It was a professional yet friendly environment. I recommend this and will use this shop again.

TJ
Review №24

I want to thank you for taking such good care of me. You not only got me to work on time, but ensured my car was back to me when finished. There are not many places with the current world crisis that would go above and beyond for their customers. This to me is what family is about! I have spread the word and even though I live an hour away Id bring any of my vehicles to you knowing Id have the best in service!! Thank you again!! You did an amazing job on the wheel bearing ~ TJ Hall

La
Review №25

My service and experience was great. They flushed my radiator and without having to be asked, inflated my spare tire that was in the trunk and needed inflated. Vary friendly and professional.

St
Review №26

I have used their services several times to install tires. My last experience leaves me scratching my head. I purchased new tires earlier in the year. I went out today to check the tire pressures and noticed that they put the wheel cover on wrong so that it completely covers the valve stem. I cant even check the air pressure. I will have to completely remove the tire from the car to reposition the wheel cover. Big fail. You can see in my photos that the wheel cover is not clocked right. Nobody else has touched this car since.

Ho
Review №27

We had an unexpected van emergency right before a big trip, we tried to go to our normal go to and they couldn’t guarantee a time frame. Extremely frustrated we went to Trojan Auto Care for a last resort and couldn’t have been more pleased. They have great customer service, offered next day repair and even changed the oil when asked to do it last minute. Highly recommend! We trusted their work so much we opted to drive the van on a trip- and had zero issues. Thanks Trojan Auto Care! Jason & Holly

St
Review №28

Always friendly and courteous. Fair pricing. Have stayed open past closing time to help me in a pinch. Highly recommend them.

Au
Review №29

There was an issue with my first visit, but after an easy talking with them the problem was fixed and they properly offered a refund. I know problems happened everywhere, the question is how the companies respond to them, and I believe auto trojan did it correctly.

Da
Review №30

Trojan has been a go-to service for me for years. They have fair prices, partner with the rental service here in town, and offer a shuttle if you live near by. Joey, Randy, and Vic are the easiest guys to do business with!

Mi
Review №31

Superior service as has been my personal experience for many years.

Em
Review №32

I had a Mercury Cougar with a discontinued part. I let it go and the car was rough. Needed a battery, oil change, etc. Trojan Auto was awesome! They towed my car from house and were able to repair the part!! The car is going to my son and they made sure it was ready to go for him. It’s nice to have a go to car place you can trust! Thanks, Joey, Randy, and Vic!!!

Be
Review №33

If I could give 10 stars, I would. I will never take my car anywhere but Trojan Auto Care.

Ro
Review №34

Trojan Auto Care provides exceptional service and they provide transportation after dropping off the vehicle and pick you up to get your vehicle. Both Randy and Joey make coming in for service a great experience.

Yv
Review №35

They did an amazing job fixing my Wheel Bearings. They even gave a 3yr guarantee. I’ve had to have them replaced 3 times in the last three yrs by another garage. Car always had a loud noise. I always though it was a muffler issue. Turns out other garage never did my bearings correctly this place did amazing! Highly recommended! Thank you!!!

Ap
Review №36

My husband went and they were very friendly. The appt was at 2 and it was about 240ish but they got us in same day so it was worth it.

To
Review №37

One of the best in the area for servicing your car. Friendly and knowledgeable.

Tr
Review №38

Trojan Auto Care took care of everything from towing my vehicle to repairing it. They took the time to figure out why I was having electrical issues which was more than the dealership where I bought it did!! The customer service was great & the cost of repairing it was very reasonable. I highly recommend Trojan Auto Care!!

Ch
Review №39

I recently had a blower motor go out, I checked the fuse and replaced the relay, but to no avail. I get a mailing from Trojan Auto Care about once a month, so I went online and researched them and I now know why they’re so highly recommended. They provided me with shuttle service and then a loaner car! They tracked down an electrical issue that was affecting my blower motor! They addressed the electrical issue and replaced the blower motor. I was blown (pun intended) away by my experience and I’m now a customer for life. Their website is easy to navigate, you can schedule appointments via the site if you prefer, and they’ll keep you updated via texts and phone calls. The entire team at Trojan Auto Care was absolutely stellar! 5 STARS!

Ju
Review №40

My fathers Mercedes battery needed replaced. They took us in right away and had it ready in just a few hours. They are always cheerful, professional, and they provided me with a ride home. We also use them for our business vehicle. I highly recommend Trojan Auto Care.

Mi
Review №41

Waiting area is clean and staff is polite and welcoming.

er
Review №42

Everyone at Trojan Auto Care is super professional and unlike other auto repair places i trust what they are telling me! I love their use of text messages with updates and visual estimates so you can see for yourself. I can’t express how grateful i am to have my heat fixed the correct way so i don’t freeze this winter! I am super happy to support a small business over a chain auto place any day! :-)

Ne
Review №43

I always appreciate how friendly and professional the folks at Trojan are. I never feel like they are doing unnecessary services or repairs!

Na
Review №44

Did really good work on my car after my brother broke my window handle had my car back by the time I got off work

La
Review №45

Great people, great service.

Pa
Review №46

Took my vehicle in to Trojan Auto on a Friday to deal with a check engine light. They were very professional and efficient, even sending me updates with pictures as they found the issue. The issue was going to take a little longer to fix so they arranged for a rental car for me so we would not be without a vehicle over the weekend.

De
Review №47

The guys that took care of me were AMAZING!!! Randy,Joey and Vic!!! Top notch customer service. I will go back EVERY time to these guys!!!

Do
Review №48

I heard about Trojan Auto Care from a friend who uses them. They do great,efficient work and get your vehicle back to you when promised. Our company even takes our fleet vehicles to them. I also appreciate Whom Vic and his family stand for.

De
Review №49

A huge shoutout to Vic and the guys at Trojan autocare! Absolutely amazing job, I feel extremely blessed to have them work on my car! I’d recommend them to anyone!!! Thank you guys!!!

Ma
Review №50

Great people, great service!

Pa
Review №51

I absolutely love Trojan Auto. They have kept my cars running throughout the yrs. They pick my car up from my place of business & deliver it back to me...or they will get me a ride to work...their customer service is superb...I highly recommend them.

As
Review №52

Our family has been taking our cars here for a couple years now and are never disappointed! Joey and Randy are awesome! All good honest people that work here! I love the free pickup service they offer where they come to your work or home and pick up the car and bring it back free of charge! Very convenient! They also always call me if they find anything else that may need fixed or replaced and call before doing it and don’t try to push things on you if you can’t afford it! We also love that it’s a Christian based business!! We will always come back!!

Te
Review №53

Good quality work, very professional. Showed me what was wrong and asking my permission to fix vehicle. Very clean business and very thorough

Lo
Review №54

I came in with my VW making a noise they quickly diagnosed what it was and didn’t upsell me a bunch of stuff I didn’t need

Ka
Review №55

They got me in super quick ! Very helpful and were able to fix the issue. Thank you !

Je
Review №56

Great auto care. I called about my problem and they were able to get me in the next day for an estimate. They were able to fix it at the time of estimate. I felt like they did not try to sell me what I did not need. They gave me a ride downtown to take care of some business while the car was being fixed. Highly recommended!

Da
Review №57

We love Trojan Auto Care. They do a great job with our cars and always are very easy to work with. Thankful for all they do in the community and how they value people. I highly recommend trusting them with your vehicles.

Pe
Review №58

Always trustworthy. Always professional. Always dependable. And terrific manners.

Ke
Review №59

These people are literally the greatest auto care business I have ever been to. They treat everyone like family, and they really care about you and go the extra mile. They have offered to give me rides home after I drop my car off, and tested my cars electric for free, and done other things to really help out. You won’t have a better experience anywhere else.

Ba
Review №60

Initially, we reached out to Trojan Auto Care to gather a quote comparison for a timing belt change for our son’s Honda. I was impressed from the very beginning by oddly enough, their answering machine! It was efficient and had some light humor — I knew right away that I was calling a business that truly cares. My call was returned very quickly that morning by one of their staff, who was very professional and informed. The quote was competitive and their work was thorough. It also helped to have a great coupon. Thanks Trojan Auto Carr, we will definitely be back!

Ch
Review №61

Easily scheduled an appointment for my 2012 Ford to have some brake work. I like that I can call or go online to communicate, whichever suits my need at the time. As always everything went great. I really appreciate the extra step of picking up and dropping my car off. The entire teams strong support of excellent customer care is why I recommend Trojan Auto Care to friends, coworkers, and family members.

Am
Review №62

We love Trojan Auto Care. Trustworthy, friendly, and efficient service.

As
Review №63

Absolutely love Trojan Auto Care! Friendly and professional. Very convenient. Highly recommend!!

Wi
Review №64

Didnt have a very good experience with this shop. Took car into Trojan Auto Care a few times for a brake light problem with my 2009 Saturn. Every time we left the shop the issue was still there. They had the car for a total of 7 days. Shop manager was supposed to talk to mechanic and try to brainstorm what could be happening. That was a month ago, and havent heard a word. Since then we have taken car to Super Tech in Union and happy to say they were able to fix the issue, much cheaper I might add!!! Will continue to use Super Tech in the future. They were determined to find the problem and did great job!

Am
Review №65

This will be our family’s new auto care provider. The service was professional, yet very friendly. Timing was great as well. Easy to get an appointment and the work was completed quickly. Very pleased with our experience and the end result. We will return!

qu
Review №66

Quick and reliable.. Decent cost too

Ru
Review №67

Replaced front wheel bearing.

Fr
Review №68

Excellent work. Ready to go when they tol me it would be ready. Beautiful clean garage

Va
Review №69

Havent really been here but have heard alot of great news about them!

Se
Review №70

Best place I’ve ever taken my car to. Fast, reliable, good people. Literal 5 stars from me. Easy to work with

Ca
Review №71

Very friendly while being honest to help each customer with the needs for their vehicle. I trust taking multiple vehicles to them for years. You will not be disappointed. They also are being extremely safe during the pandemic which makes me feel comfortable in using their services.

Gr
Review №72

I have used Trojan Auto for 17 years now. They are a great team to help you with any maintenance needs you need for your auto. I highly recommend them to anyone.

Di
Review №73

Every time I take my Range Rover to Trojan, I am impressed with their caliber and thoroughness of work. They are friendly and family-oriented, and that is apparent in the quality of their customer service. I would recommend them to anyone, whether you have an American-made or foreign-made vehicle, I feel confident that they know what they are doing and will provide the very best service possible!

Er
Review №74

Trojan Auto has always treated us with honesty. They always have our vehicles ready when they say they will. Customer service is always friendly!! Recently had my car serviced and was very pleased with the work done!! Shout out to Joey and Randy and all the mechanics at Trojan Auto!!

Sp
Review №75

Great experience with Joey and Randy at the front desk. They always explain everything so well. Scott worked on my car and did an excellent job. The communication is very easy with the new text-to-approve capabilities

Me
Review №76

Needed my sunroof repaired and Trojan Auto Care was able to get me in right away. Great people to deal with...very pleasant experience!

Ni
Review №77

This place is amazing. I trust them with my car. Excellent customer service. A very trustworthy business. They always do a fabulous job!

Sc
Review №78

Ordered tires through Tire Rack and had them mounted and balanced. These guys made the experience as smooth as it possibly could be. Highly recommend and Ill be back.

Ju
Review №79

Would highly recommend trojan auto for any of your service needs. Randy was very professional and gave me great service. I own my own shop, so customer service is very important. They exceeded my expectations!

Jo
Review №80

The saying You get what you pay for comes to mind. While they arent the cheapest place around, they are indeed the best. You may not like the price, but unless you have an older vehicle its probably worth it. If your dream car needs serious engine work that you cant do yourself, they are the ones you call. They also dont BS you. I had them inspect my brake lines after a leak, and of everyone that took a look, theyre the only ones that lifted it up and looked at the whole system. Come to find out it wasnt just the back half like I thought. All the lines were bad. Great guys

Ro
Review №81

Always communicative. They are thorough and professional but with a sense of family. They treated us fairly and Im very pleased with their work. We use them often. Very trustworthy.

Ri
Review №82

Had an early morning appointment. Arrived about five minutes early and was out of there about 45 minutes later. Good job, great people..

Bo
Review №83

Very professional and the bonus is they can work on my vehicle while Im at work. They pick it up and bring it back before I have to leave work. Highly recommend them!

Na
Review №84

They always seem to have a convenient time slot for appointments for me. They all knowy name too, and make me feel like family. I cant recommend this place enough!I really like the new ticketing/approval system, you can see exactly what needs done.

To
Review №85

Best service I have ever experienced at any auto shop! 5 Stars across the board, it was my first time there and will recommend them to all my friends for sure.

Ca
Review №86

Always quality work, honest, and professional.

Do
Review №87

Great service. The work was completed when promised and the quality was excellent.Very happy with the professionalism of the staff. I will for sure use them in the future.

Ka
Review №88

I have used Trojan Auto a couple times now. They are always professional and friendly and take the time to explain everything answer questions and make me feel comfortable with the service. I would highly recommend them and have to friends and family

Bi
Review №89

Great job

Ch
Review №90

We have been taking our cars here for years.They are always kind and helpful, when we take it in we know it will be fixed right the first time!

St
Review №91

We have had great service from Trojan Auto. They were very patient explaining everything to my son when his car needed service. They even dropped my car at the house when I couldn’t get it before closing time. More importantly, they are trustworthy and do good work.

Au
Review №92

I cant thank the staff enough for their patience, advice and professionalism over several days. The issue with my vehicle involved an initial evaluation that was tough to hear because for some of us, our cars are like family members.They were supportive and extended all efforts to allow me to make arrangements and come to a final decision. I cant thank them enough.

Da
Review №93

Good team of mechanics and service technicians and service-writers who explain and show exactly what is wrong with a vehicle. They don’t oversell the things that can be addressed in the future, but will supply a solid assessment of what is needed to insure one leaves with a road-safe vehicle and I have found them to be an excellent value for the money spent!

Br
Review №94

Very punctual and professional. I felt like they had everything under control from the moment I called them. Totally satisfied with the work and customer service.

Wh
Review №95

Always excellent service, they work around my husband and I’s busy schedule and go out of their way to make sure our car is taken care of ! Highly recommend !

Ca
Review №96

Love the staff, always honest and do great work! Joey who works the front desk is always on top of things. And even the guys behind the scenes like Scott, are always fun when they pop in and out. Overall great experience. I would highly recommend them.

Mi
Review №97

Again the people at Trojan Auto treated me with respect and courtesy and took care of my needs without pushing me to do unneeded work. They are honest and have the greatest customer service around!Update: Trojan Auto once again went well above my expectations and showed they care about their customers. They reached out to me making sure the tire they replaced was ok and was not leaking air.

Ta
Review №98

Ridiculous charge just to see your car. Didnt mind you tell me until after they had already worked on it. Also told me to take it to the dealership. Didnt really do anything for me.Other than that the ride to and from work was very helpful.

Je
Review №99

Great family owned business! I have been a customer here for a few years now and they always do a great job of servicing my car!

Tr
Review №100

Work was done in a timely manner and communication was great. Great work as well!

Information
11 Photos
100 Comments
4.7 Rating
  • Address:2511 W Main St, Troy, OH 45373, United States
  • Site:http://trojanautocare.com/
  • Phone:+1 937-335-2277
Categories
  • Auto repair shop
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations