I had a great experience. After driving over debris at 5 am in the dark in Boston I noticed a tire losing air. I was heading to our property in Troy and had to pump up the tire 3 times. The last pump up at the I 90 rest stop in NY I called and spoke to Bill. He said that my tires were in stock and he could install that day as soon as I arrived (Saturday). I dropped off the car walked to my destination and never missed a beat. Bill called in a couple hours, I paid and picked up the car. All good. Pleasant service from all the workers.

Pretty comfortable waiting room. Employees are friendly and knowledgeable. Problem I had Fox News was blaring in the waiting room

On a hot Friday afternoon my tire went flat in Troy. I live in Colonie and was concerned about getting home on a small donut tire. The tire was changed by a roadside repair company and I started calling looking for a new tire. I called Tire Warehouse in Troy. The gentleman I spoke with was reassuring and gave me an estimate on a repair and on a new tire. I got there and they took my car in to be looked at in under 5 minutes. In 20 minutes they had repaired the tire. reset the flat tire alert and I was safely on my way home. What a relief. Highly recommend!

Curb rashed my tire a bit, and after some calling in the area, was recommended to come here. Staff was courteous and professional. I didnt have to get a new tire, after the employee explained the protection features on my tire. Very honest! Will be coming back once I need a new set of tires.

I needed an alignment and my mechanic recommended Tire Warehouse in Troy. Good call!! Great work, professional and courteous! And they checked and corrected the tire pressure for me! Highly recommend this shop..

Excellent prices, a little slow, but thats only because theyre pretty busy most of the time, a good sign of a consistently on point shop. Steve and the rest of the crew are on point, if you leave unhappy, its your own fault :-)

The staff and crew are amazing always there to help and it seems more like a family

I walked in, got an oil change and didnt wait too long. They were friendly!

Can’t say enough great things about these guys! Amazing customer service, and prices! I walked in on a whim because I needed my exhaust looked at ASAP. They were able to accommodate me as a walk in and get me the best price for what I needed. Same day service. Highly recommend! Great quality of service. Will definitely be returning. Thanks again guys!

Not a single one of NYS mandatory COVID-19 rules were being followed. Not socially distanced, no masks. Wouldnt have used them if I hadnt already driven there on a nearly flat tire.

Horrible customer service, will never go here again. Take my word for it

Great place, Great service dont try to do a service your not do for yet appreciate saving money Thanks again kia sportige A Happy, customers are returning customers

Responsive, courteous and prompt service! Thank you. Im glad that I discovered The Tire Warehouse!

Always the best pricing with quality timely repairs

I was in and out in a very timely manner very courteous and clean I recommended prices were great also

Best place to go for tires great service went above and beyond ty all

I dont usually give 5 stars because I feel theres always room for improvement however these guys and women were great. My tire had to be ordered and it was there exactly when they said it would be. I was a walk-in and as busy as they were I was in and out in a respectable amount of time. Last but not least they were very professional and really nice and considerate. They deserve the 5 stars. Thanks guys.🙋

Never had bad service. The mechanics are honest and always get me in and out in a timely manner

These guys are great! I had an issue with my tire while driving through Troy. They very quickly diagnosed the problem and got me back on the road.

Bill is back! I was a steady, happy customer until a few years ago when the store management changed. It was amazing how quickly it went downhill. The old manager, Bill is back bringing his commitment to customer service, honest work, and good pricing. Other pluses are same day service, a great waiting area, and a half block walk to the Ale House for lunch while waiting.

Don’t really leave reviews like that but I had to. Came out of work at 5 to a flat tire Called Them At 5:15 and asked could I stop in as I no they close at 6 and I work in Albany ! Got there at around 5:50 and they seen me immediately ! Took such good care of my car and discovered it was a nail in it in 5 minutes tops ! They had me and out and I was so pleased with the service. I will definitely be returning ! Great service. Super nice works and fast job Thank you again !!!!

I thought I was actually leaking oil. John looked everything over and let me know it was actually my water pump. He even brought me to my vehicle to show me. He did a fantastic job on that along with a few other things that also needed attention! Great customer service and a fantastic job on my jeep!! Sounds brand new and its a 2006!! Thanks again!!!

Went in for a simple two tire change on my Nissan and it took Glenn 3 hours

Walked in 345 on a Friday. Had 4 tires on and brake pads checked by 530. Prices are great for basic no nonsense all seasons. Couldnt be happier. Great experience. Thanks!

Truck needed alignment, went down the road fine when done but, steering wheel was crooked. Called back they had excuses why the steering wheel was not straight, assured me everything was fine. Had just spent 1,000 on 4 tires and wanted to make sure they would not wear wrong. Brought it back, they worked on it more, when done, the steering wheel was crooked the other way. The counter guy said I needed new parts $795.00 to get steering wheel staight and it could go any minute. Brought truck to another alignment shop to protect my tire investment. When he was done he said it appeared as if Tire Warehouse had not done much of anything and corrected some of their work as well as straightening the steering wheel for $ 81.00. Did not need parts to make wheel straight, they are not skilled mechanics. Tire Warehouse charged me about the same (86.00). Went back yesterday to get refund, not happening, someone will call. No one called, I called them, spoke with Eric the manager. He apologized for the negative experience and said he would give me free alignment in future. Really never adreessed the three big issues, wheel not straight and counter dude wanted $795.00 to make wheel straight, plus the alignment was not right. If you need muffler bearings or headlight fluid I would highly recommend The Tire Scarehouse. This place has a shady past and appears as if the future will be the same. Now that I have been there and done some homework, it was a bad choice and waste of money. Research up front. May the auto repair gods heal your misbehavior.

Steve was professional and really helped me out. Theyre always accommodating and got me in and done last minute. Always my go to.

Great prices, good work, guys are good at what they do

These guys were amazing they had me in and out within a half hour not to mention I went to the wrong place had an appointment elsewhere they still took me in I would recommend these guys to everybody I know thank you for your services its highly appreciated 🙏

They have great prices. Really helped my husband and I save alot fixing our new car. Any problems we have they know how to deal with and they handle everything professionally! Great guys too!

These guys are great, they will do as much as they can for you to make things easier. Couldnt ask for a better group of guys to deal with your automotive problems.

AMAZING SERVICE! I had a FLAT TIRE EMERGENCY, despite closing at 5pm they so generously assisted me at 5:15pm. I would’ve been STUCK on foot in the rain. I won’t be going anywhere else for my tire needs!

Fast and friendly

Excellent service... bill and Steve are excellent and knowledgeable and they know what there talking about... great prices and quick and quality service...

They will treat you right and give you options. Theres no need to worry about them trying to pull the wool over your eyes. The prices are fair. Its always busy though so its a good idea to book an appointment if its not an emergency.

The shop rate is a little high at $90. However they do good and consistent work. I have only had minor issues with things they have done. The worst thing was I had replaced one strut that was going bad and returned some months later to replace the remaining three. They forgot and replaced all four. When this was disputed, they claimed the recently replaced one was already bad and needed to be replaced as well. They didnt charge for the part but did for the labor.Tires are much cheaper than at the dealership, obviously. A synthetic oil and filter change is $70. Their service people are friendly and helpful when you need to make a lower cost decision. They also offer financing for six months with no interest. I have not used it but it seems like a good deal.

DAM GOOD SREVIS AND NICE PEOPLE RUNNING IT HUSBAN AND WIFE SHE A REAL SWEET HART THANK YOU DONNA

Came through in a pinch right before close. Would definitely recommend

Purchased two tires and had them installed.. Great prices! The install was longer then expected but that was fine.. As soon as getting into my car I noticed my glove box was unlocked and I always have it locked.. So I check my trunk where all my tools are and noticed everything shoved around.. maybe the tech was looking for the lug bolt key.. All good appear to be there.. Whats not there is the $15 of rolled change I had in middle council for tolls.. think I know why the install took so long! The tech or who ever drive the car from the parking lot to the bay is a theif.. They do have good prices but dont let yourself be violated like me.. and now I have the joy of worrying if a tool is missing and I wont know about it until I go to use it.. What a joke!

I was told they dont align lifted vehicles and couldnt balance 285/70-17 tires on aftermarket wheels. So theres that. Although theyve done it for me before. But I got there just over an hour before they closed. So Im assuming they just wanted to go home and they dont make any more if they do my truck or not. I wont be bringing anything here again.

Great experience, owner really nice, got me right in

Always great experience with tire warehouse. Waiting time could be a little long if you dont have appointment. Staffs were very nice and knowledgeable.

Had them put tires on and they forgot to tighten the Lug-nuts. They didn’t seem to care that I could have got into an accident. Also, I asked them to do the alignment again. They said they did and the car still pulled to the right. Had to have it done by someone else. Will never go back again.

I understand they were busy on this day. But after telling me a one hour wait they didn’t even pull my car in until after I had been sitting there for 2 hours. Turns out the guy at the counter didn’t complete my order and I was overlooked. No apology not anything. I was only there because I had a tire blow out in the area. Fortunately I won’t have to stop there again.

My go to place for all my car needs, not just tires!! Honest and friendly. Love them!!

Follow up to response:. While I appreciate your response I dont see what would be served by doing so. I will see no money and obviously no apology. Even if all work performed were necessary, that doesnt explain the broken boot nor the outright lie that they couldnt let my car leave as it would be against DMV regulations. They told me that this is a common scam. My review stands as a warning to others in case this is still your practice.Several years ago I needed an inspection. I wont repeat all the details except to say I was lied to [told I couldnt leave legally unless I had this fixed] etc. It cost me a great deal of money for something that was not necessary.My bad, lesson learned. This year upon getting an inspection at a trusted garage I asked to have the brakes checked [as I had been told at Tire Warehouse.that they were going to have to be taken care of really soon]. However, although the brakes are still fine one of the CV Boots was damaged during the repair done at the Tire Warehouse. This is currently being done at some expense. Unless new management has taken over I would be very wary, especially if youre a very old person who was obviously easily fooled.

Total waste of time. Sat here for 2½ hours for 4 new tires, only to return within 2 hrs because one got flat. Total negligence. You can tell that the staff does not want to be here working. All questions get one word answers. A rep said I get no warranty with my 4 new tires simply because he didnt want to take the time to explain it. I forced it out of him, he was visibly annoyed. They are all rude. I will never return.

Very pleased with the service at the Troy location. John was very helpful and concerned with safety. I do come here whenever necessary.

This place gives me fast good service everytime. This is my go to place to buy tires

Had a Y pipe put on my Chevy Malibu . Great customer service and answered and question had .Ty to the mechanic and Mike for making this a good experience will be definatly havingthem do more work in the near future.

Though they had the best price on the tires I was looking for, I have had a poor experience with this shop altogether. I came into the shop and was told it would be about an hour. Here I sit 2 1/2 hours late for work while I continue to wait for my car to be done. They tried to scare me into buying a brake job. When I told them it would be a couple of weeks before I could do it, I was told that I didnt have a couple of weeks. Reality, my brakes are fine. I have heard them try to scare every other customer who has been done before me into doing other work as well. I will never be back, that is if I ever leave.Update: So I got out of the shop 2hr 45min later. When I went to pay, I was charged for the rear brake replacement (which I didnt get). Fortunately I caught the mistake before I had paid. If I wouldnt have been paying attention, I would have got taken on that.

Update: Dropping from 2 to 1 star. I replied to the email address in the response from owner below 2 weeks ago and have had no reply from them. Theyre obviously just putting on a show to appear that they care about these poor experiences.Original Post:Pros: I have purchased tires here on several occasions, and had fair results. I do believe they’re about the cheapest option around.Cons: One of the mechanics lied to try to get me to do a ton of work. I recently took my car in for an alignment. I made the mistake of telling the man at the counter that I hit a pothole and had a little sway when turning. The mechanic came out and told me that I needed a new steering rack ($1500 job)...that he could hear it making all sorts of grinding noises and that he looked inside and saw that it was shot. I took it to a Volvo authorized repair shop after this and they verified there was nothing at all wrong with the steering rack...that the sway came from the trailing arm bushings in the back of the car needing to be replaced. I replaced them ($90 in parts) and the issue is fixed.Due to this experience, I’m never going there again and I’ll recommend the same to all my friends. I wish the cheapest option was still a viable one, but after being lied to in such a specific and egregious way, it just isn’t.

Great shop, knowledgeable employees and amazing customer service. I recommend this location

Friendly and reliable mechanics! reasonable quotes! im a college student who just bought her first car and these guys have been so helpful.

Consistently satisfied! Theyve never disappointed me. Im able to pull in for immediate service.

Fast, easy, and affordable tire place. Had a tire blow and needed a new one quickly so I could get to work. Got me in and out super fast.

The staff was very helpful in making the right choice for tires! Management went out of their way to give me the best price in the Capital District!Thanks for your help!

Always an amazing job. So helpful

Counter people were very helpful and courteous and the work on my vehicle was done well. Plus Bill Stevens is back in the house. Thats good news for consumers who appreciate top-notch service.

Just stopped by without an appointment. They got me in and out quickly. Thanks!

Was quick got my tire and an inspection

Its a good place they are busy all the time you have to wait a little bit but the service is great

Thank you Nick and Bill appreciate your hard work in providing for me .Before bad weather coming fews days.At least I have safer ride. Sara. Thank your mechanic . Enjoy the donuts!

Great service. Good price. Speedy replacement of my flat tire.

I got my radiator replaced about two months ago, and it started leaking again. I took my car back, and they replaced it for free since it was still less than a year and the part was defective. They didnt even charge for labor! I was both impressed and pleased with them for not charging labor again, since its quite a task to replace a radiator on a 1999 Saab turbo.

I came in for snow tires and a wheel alignment a few weeks ago, but they noticed I was having some brake problems, so they recommended a brake job. I had previously noticed some brake issues, but the prior garage I had gone to couldnt verify them, so this was not a surprise when the guys here could.I ended up getting an excellent price on the repair, and my brakes feel better than they did when the car was new. Also, the rotors they use do not rust nearly as badly or as rapidly as the ones that originally came with the car.I would have preferred to not need new brakes, but their recommendation to me to get mine done was the correct one, and it has made a very big difference in how the car is performing.Thanks guys!

These guys are really reliable. I returned to them a second time in 2 months. Great service and reasonable quotes.

Fast and friendly. Thanks guys. Great experience my first here.

Very good guys at the counter, its nice to see a couple guys that know what theyre doing down there, hope you keep them around! keep up the great work!

I am new to the Tire Warehouse. I needed 4 Brand New tires, and Oil change, alignments washer fluid ... ugh! They were awesome! I had to be there for like 4 hours to get everything done because I let my car go which was my fault. The manager though kept me company the whole time, chatting with me. He even suggested tires and brands and why he liked them and helped me make a good decision for my car. I normally love going to my mom and pop shop where I used to live, but I couldnt get there because my tires were so bad I couldnt drive 2 hours away! Thanks guys for all the help!

Thank you. Be glad to. What a place. Great people. Great maintenance. At a low and reasonable price. What more could you ask for. Very good find. J. A. Thank You

I was there for maybe an hour or so for an inspection and they were great the guy who cashed me out was very nice I don’t wanna be that girl But he was fine lol but really I love this place the service is always great!

I had all 4 tires replace and oil change. Great price on tires and oil change and friendly people.

Absolutely the worst customer service I have ever experienced in my life. And I wish I could say it only happened once but unfortunately even after brushing off the first incident and trying to give the benefit of the doubt I was treated poorly again on a separate occasion. This branch specifically will treat you like a child, talk down to you, and take advantage at any opportunity they see. Jordan, the manager is especially unpleasant. I will never use tire warehouse again and will spread the word to every person I know to not use them. Absolutely disgusted.

I have never had anything other than great experiences with the Tire Warehouse. Anytime I want to have something checked out, Tire Warehouse is the only choice. Ive had everything from extensive repairs to routine oil changes. Gerald, at the front desk has always taken the time to explain what he would do, what needs to be done and what can wait. I have never felt like anyone has ever tried to sell me something that was unnecessary. I highly recommend giving them a shot, you wont be disappointed.

THIS PLACE PUT MY FAMILY AND I IN LEGITIMATE DANGER! My previous review got deleted so here it goes again: I had previously been very happy with the work these guys did, to be fair. This last time I was billed for services that werent performed and parts that I didnt get. I was billed for a master cylinder and brake shoes that werent replaced and an alignment that wasnt done. The worst part was that a clamp was added to my rear brakes to hide the fact that someone had crushed the brake line and then stripped the connection. And the clamp was beginning to fail when I found it so it was, no exaggeration, just a matter of time before my brakes completely failed and my car went careening into something or someone. I genuinely could not believe that someone could be so incredibly irresponsible. And, to top it off, I was the first guy in the door Saturday morning but because I told them Id come back later to pick it up, my car was deprioritized. And when they didnt finish it by 5pm, they just left me stranded without a car for 3 days and thought nothing of it and furthermore treated me incredibly rudely about it. Wont ever go back.

Do not listen to the whiners who are giving BS negative reviews, they are irrelevant.My experience was brief, but pleasant. They were going to do a fairly major repair for half as much as everyone else was quoting me. But then they discovered something else even more major and told me that I should probably just not do it. It would be more than the value of the car. I was really bummed out about it because I love that car, so they offered me a free oil change when I get a new one, and the whole diagnosis was free. Plus they charged my battery fully also for no charge so I could get home (bad alternator).

Guys are always friendly. Super quick service and down to earth. Been coming here for years.

Greatest and fastest way to go there to finish i really want to go always to finish my car stuff and very professional worker.

Very decent prices

Did do a great job that I can fix anything in a reasonable time as well

SUPERB, Those guys at the front counter are awesome! The mechanics are spot on.

Came here for the first time to have my flat tire plugged from a screw in the tread.Was in & out in about 30 minutes! Will definitely be back when I need new tires!

I wish they would let me choose no stars, all tire warehouse places are scammers.There is a reason why NYS wont let them do inspections anymore, they are con artists. DO NOT GO TO ANY TIRE WAREHOUSE OR YOU WILL BE SORRY YOU DID. Notice they dont respond to negative feedback.

The staff was friendly and knowledgable, but my oil change and inspection took more than two hours, when they had told me it would take about an hour. That is my only complaint, I would go back for servuce in the future.

Friendly fast and reasonably priced

Very professional. Excellent work

I called first to make an appointment. Got there at10:45 fifteen minutes early. All I was getting done was having my snow tires put on, they took two customers that came in after me first and made me wait. I didnt get out till 3:00. Two days later one of the nuts from my front tire came off and my husband had to put it back on and check the rest.

So far so good can I purchase tires and the car work done there was an issue with a leak in the bee seal and they fixed it promptly...

Richard & Dave along with the entire staff were always extremely helpful with ALL that I needed to get my car fully functional!Troy, NY Tire Warehouse ROCKS!!!

Its a good place to get everything done on your car

DONT GO HERE!!!They gave me an outrageous price even when I told them I looked it up where they get their parts from and they literally doubled the price and when they put my tires back on they tightened my bolts to the extreme and I go back so they can losen them and guess what they tighten them to tight again and they stipped my bolts my car is not cheap neither are the parts so thank you so much for not being helpful at all I even thanked the guys for helping me so quickly to what I thought was losening them but nope.

Nice and quick. Clean too

Disappointed with inability to balance tires. Have been back and forth several times and ive been give a different reason each time as to why the tires are shaking.Cutting my losses and taking business elsewhere. Dropped 3 stars bc of this. I wanted so badly to keep business in Troy. Maybe this is why this is the 3rd manager Ive had to deal with since I bought tires in September 2017? Is it Untrustworthy or unskilled staff? Not sure but i would recommend not buying tires or having service at this location. Would gice 0 stars if possible.

I trust them so i keep coming back. Pricing can be high but ive also had big things done to my car, like ball joints and rods replaced. Any issues after service are resolved asap. My pops and I have come here for years.Been back three times for the same thing within a few weeks. Keep fixing it at not cost due to warranty which is great. Just dont want to keep sitting for hours at a time to get the same thing fixed. Hopefully this is the last time for this sway bar.

Had car 6 hours when told 3 called them they said its going in now waited another hour went down and the car wasnt even touched yet terrible company to deal and they lie.

I love them ! They hooked me up! I was sad now I’m glad

Fast, friendly and fair.

Very clean. Very fast professional service.

Very nice people and no wait

In the past I took my cars to Tire Warehouse for basically everything except transmissions. Ive probably given them $15k of work over more than a decade (I used to drive really cheap domestics). Theyre an OK shop; theyre fast, they occasionally have screwed something up, but have fixed it without additional charge, and prices and quality of work were OK. They dont upsell or try to twist your arm to fix every blemish on your car, they are generally sensitive to trying to get a job done cheaply. Also, they would sometimes throw in little things for free, like if a problem was fixed without parts. However, Ive ended up taking my work elsewhere for a couple reasons. First, they mark up their parts prices too much. They put in a lot of Napa remanufactured parts and end up charging significantly more than what you can get those parts for online from Napa; and Napa is not the cheapest to begin with. Secondly, their Clifton Park store kind of screwed me over on a pre-purchase used car inspection of a car that had bad valves and no AC. They told me it was great and it would run forever. And it will, now that I had to put a new engine in it. The CP shop never returned my phone calls and the Troy shop didnt want to get involved. At the end of the day, I would say there are a lot of shops in Troy that are worse than Tire Warehouse, but there are also some that are better; ones that will charge actual prices for parts and that do better quality work, although sometimes at the expense of speed.