On my last visit I had quick help and he was a great employee 😊

Very professional and courteous staff. I was waited on in a timely manner despite the large amount of people. Because of the busy location I would definitely add an additional 15 minute cushion to the appointment time they set for you

Terrible store and terrible customer service. They made me wait almost 40 minutes for my genius bar appointment. Which is ridiculous considering they cancelled my appointment two days prior after I was 8 minutes late. Then they couldnt even fix my problem. Complete waste of time and energy. I wont be back to worthless place. Thanks for nothing!

Standard Apple store with the typical layout. Note that at peak times youre going to want to make sure to put your name on their list, because they are not allowing more than a certain number of people in the store at one time due to COVID. Do not plan on stopping by the store for a quick in and out.

Great service. There was a long queue to get in but once I spoke to a representative, the experience was really smooth. Got my order and payment done in no time.

Came in before any rush of people. Someome did acknowledge that they would help. Looked around for 30 minutes and they started helping the line outside. Felt forgotten. Eventually did get help but felt rushed by the guy as he kept looking around to help others.

The absolute worst customer service I have ever received. Two employees Justin and Sarah claimed to be managers but I’m not entirely convinced. It would have been very easy for them to offer instructions for a hard reset volume button up volume button down hold the power button, instead they seemed to delight in telling me I had to wait six hours to have someone tell me that. They both lacked sincerity, critical thinking skills or common sense.

This 5 star rating is especially for Darren, our customer service representative at this particular outlet. Darren was kind, considerate, and had a great propensity to help and solve our issue with the Iphone 12. He went out of the way for us and we really appreciate his kind gesture. I recommend you to try and seek assistance from him the next time youre at the store/while booking an appointment. You wont regret it. :)

Best service! Got lots of good information, and learned about SUVA makeup products. Would definitely visit again

Waited in line for 35 minutes and strongly encouraged to go order online-we should have. They then ushered us into the store to wait for service. People kept coming over to the Apple Watch table and asking us to move so they could help others. We looked at the watch bands (which is what we needed help with) and after 15 minutes decided to leave and place our order online. Obviously Apple prefers to avoid investing any time in their customers. Hopefully ordering online works better.

Easy pick up, we were early and was accommodated. The crew are all friendly and helpful!

Came there 10 minutes before scheduled time and were not let to join the line by the security personnel. 2 minutes prior appointment time we were fifth in line and waited for 40 minutes to get to the genius bar. Then another 70 minutes to get the phone fixed.It looks like the personal don’t worry about customers waiting for so long, but are very worried about letting people 5minutes earlier in line (like they gain something from people waiting longer than they should).

They were very helpful with our AirPod pros when one earpiece stopped working. We were immediately greeted and checked in for our appointment. When the issue couldn’t be immediately solved we were suggested to go do shopping and stop back in half an hour, so our time wasn’t wasted. When we returned we were told that one AirPod was physical damage, so we paid for that replacement but the other AirPod was replaced no charge. Everyone was very helpful.

Terible cutomr service. Not typical at an apple store. I had to wait an hour even though there were employees standing around doing nothing.

The shops are amazing. I bought a couch purse there great experience.

So, love this place! A haven in a mall. Got the lunch special chicken salad sandwich with soup and salad. Butternut squash soup is delicious, not to sweet, but pumpkin seeds are a bit weird a flacid in the mouth. The chicken salad sandwich was the business, however they did make mine with an end crust, but hid it by flipping it over, which is either shisty or impressive. Either way, great experience. But at cheese cake factory not apple

Express Pickup Only : Order online to get the schedule for pick up per the timing slots.I had a wonderful experience. The guy at the pickup window was nice and had some good talk with him for 2-3mins while waiting for the iPhone to arrive from the inventory room.Apple care plans can be added on arrival if you forgot to add during the iphone order. It takes only a minute or so.Though it was weekend and the Washington Square Mall was pretty much occupied, I had to wait in the apple store queue for only 10mins.They follow the proper sanitization for every customer. They change their gloves, wipes the counter top and use hand sanitizer after every customers visit.

A pretty good store if youre into high tech gadgets and technology!

Great to get shoes at Champs after Show Mill staff was RUDE.LOVED LEGO store along with Star Wars store.Indulged at Sees Candies and Red Robin. Spent more money than I expected.

Lot of wonderful stores and love the food at Bombay Wala in the food court

I’m having issues with a new iPhone 12 mini I bought about two months ago when they first came out. Went to the Apple store to get it sorted out. I was told I couldn’t get inside because of COVID and had to download an app and make an appointment. Not very many people in the store. Employees standing around doing nothing. Why do I have to come back? I had to drive 30 minutes to get to the store. Why didn’t the person at the door make an appointment for me? Called support and got an appointment for Sat. I have to wait 4 days and spend another hour of my time to drive to the mall again to get my new $750 phone fixed. I didn’t have to wait to buy the phone. But I have to wait to get my broken phone fixed? Irritated!

Great place to buy a phone with a lot of security.

I would love to give zero stars if I could. Not friendly. I waited so long with kids just to be answered rude.

We dont live close to an Apple Store so we made an appointment knowing we were coming up for a different appointment. My sons iPhone 11 hasnt worked since we got it last August. Tmobile couldnt help us, Geek Squad couldnt help us. We called Apple support so many times it was ridiculous. Apple support said we HAD to go to a store to get help. At this store, the seemingly unknowledgeable employee couldnt figure out what was wrong. He checked with a manager and came back and reset my sons phone. He said if that didnt help, we needed to call Apple Support!!! We kept telling him they had us go to the store and he just shrugged. Super unprofessional and very frustrating. Apple needs to step up and fix their products ESPECIALLY if none of their employees can figure out whats wrong.

Called apple care for an easy warranty replace and was setup to do an easy replace for an iPad. instead, upon arrival was laughed at, condescending to amd told I had to wait 6 hours for something as easy as a replacement.

Worst experience ever avoid this place completely I was Mia gendered constantly even after multiple corrections they lied about inventory they had never go here

I ordered an Apple Watch from this store for same day delivery to my hotel. The store sent an email saying it was delivered by Postmates, but it was never delivered. The hotel called all of the surrounding hotels to check. I would not trust same day Apple delivery from this store. I can only assume that my order was stolen by the delivery driver.

Great place helpful people but be prepared to wait in line to get in

Make an appointment or be prepared to wait in line

Do you want technology that just works... Then get ready to sell a kidney!

How could you expect Apple to be anything but the best? I love Apple

Ryan was extremely patient and professional with me, hands down!

The guys over there that are supposed to help you buying at store seems to be robots, nothing else than doing what the system says wont matter if you were in line more than 4th times, you have to wait, wait and wait.

This place is absolutely terrible, the workers there are so lazy. They sell phones yet we have to order them. Will never buy from this place again. The only time where I like Samsung.

Your Covid theatrics are appalling and irritating as a customer. Ridiculous to have a line for a store that is empty. I understand that there is a limit on the number of people allowed in the store, but the temperature check, the line, the constant “stand here, don’t stand there” is beyond wearisome. Apple use to be a fun experience. Look around at every other retailer in the mall; what you are doing is purely a show by comparison. I don’t appreciate being treated like I’m a leper.

Great people. Knowledgeable and nice. Mac products rock.

Such unprofessional customer service at this location. Employee had a poor attitude toward dealing customers at the store, Apple needs to do a better job at training it’s employees to fully understand there job. Please save the time and shop somewhere else.

Dont even try to eat at cheesecake factory. We went there and it was 90 min wait with 1 seated table. Food court was good shops where helpful but cheesecake factory was a joke.

Had an issue w/my laptop not ejecting the CD in my external disk drive. Called apple support, they couldn’t troubleshoot, so set me up an appt to come in to the store. I live in SE PDX, so it was during rush hr, and got there 10min earlier. Only had to wait 10min! Was called right away, and w/in minutes, Mario was able to eject the CD from my drive, show me a trick in case it happened again and had remembered me from a year prior when I bought my laptop! He was super helpful, polite, eager to help, and made me feel good in general. He had an awesome vibe!! Was very satisfied w/my issue! It was the CD that was faulty, not the hardware. Wish it was like the old days where u can have more one on one contact w/associates and weren’t confined to being behind the glass, but I was glad that my issue was resolved in minutes. Washington Square Apple store is very friendly and I highly recommend you go here! I don’t mind going out of my way to go here!

My Mac iOS has been slow and now not working at all. This has been for several months. It is useless. 2 days of 5 hours each on phone with Apple care and not fixed. I am physically unable to sit for this amount of time. Can’t take my computer to apple store as they understandably have limited store capacity. Can’t make an appointment with them. Immediately sent to on line help. I pay for Apple care and should not have to pay a private person to solve this. No customer service. I am sorry I ever purchased a Mac from them. Do not recommend. Would have given 0 stars if I could have.

Im a Samsung fan, that being said my opinion doesnt matter. However, I have previously owned an iPhone and the atmosphere here feels snobby and rude. The wait time is ridiculous and the lines are always long.

Apple or Android dat is da question.

True definition of fun time

Went to go purchase a new phone on a Thursday around 1pm. There were at least 6 Apple store employees hanging around looking bored. Only 1 or 2 customers. I also had a question about my kiddos Apple ID so...they wouldn’t let me in because I had a question and you need an appointment for that! I’d understand if there weren’t any employees or they were all helping folks. I should have taken a photo of the store with all the employees with only 1 or 2 customers. But you’ll let me in to spend $1200 on a phone but not answer a question? I left . Poor customer service.

Poor shopping experience. Definitely a very subpar experience.

I had to visit the Apple store in order to return two MacBook Pro units. Plenty of easy parking. Located the Apple store with relative ease. Was slightly annoyed that “Apple Security” was out front asking what was the purpose of my visit. I was shuffled into the right queue and waited my turn to enter the store. The Apple team member quickly and easily located my online order and processed the return.

The only people that can go in the store are if you have an appointment which you have to call ahead. Think they could have one person to answer questions. We get it ...the days of hanging out at the Apple store is over... But your neighbors are doing better. Not sure if the appointment was for current customer..I wanted to buy the I12 oh well 😣

Nice and helpful staff 👌

Tech support was great during a chaotic time while being out of town. Loved how nice and helpful everyone was, I’m truly grateful.

Fast service easy to get a new power cord staff wasn’t able to offer a solution for my phone rejecting Apple power cords temperature scanned on wrists prior to entry.

Came early to my appointment and was asking the security personnel if there was anything I could do to just drop my laptop off. Asked them a couple of questions, waited for the answers and there was nothing they could do. Makes sense during this time. The manager pulled me aside and asked if I needed help, told them what was going on and they just really wanted to tell me I couldn’t wait by the store - again that’s perfectly fine. I was just trying to see if I could get my laptop shipped rather than come back into a mall that is insanely packed as someone with an autoimmune disorder. With that said, they then proceeded to tell me that I was harassing the security personnel when I asked them a couple of questions and waited for answers. There was NO line when I was talking to security but apparently I was harassing them by asking what can I do other than wait in a busy mall. Really inconsiderate management during a really trying time.

I got a nice bundle of Granny Smith apples here

The terrible management of the managers made the cool company worse than the cheap store. I waited in line 40 minutes to receive my order. Several times I turned to the staff for help and my requests were not fulfilled. The managers just laughed! Do not use this store, order with home delivery.

Stand there 20 mins, and no one serves me.

Friendly and in and out fairly quickly

I feel too much like a number and uncomfortable in this store.

I asked the manager if he thinks it is okay to drop my phone on the wooden counter. “Doesn’t hurt it” he saidOkay, do it to your phone I said.So he flings his phone on the wooden counter where it bounces like a coin until it comes to a stop.It quickly became obvious that speaking to the manager was a waste of time.If I’d have said, she stabbed me. He would have answered, she realized you were anemic and needed iron.She burned my house down. She was trying to keep you warm.You lost my trust. If this is how you treat customer’s property in front of them, how do you treat it when out of sight.Careless, unprofessional and flippant.Why would I hire you to work on my phone? How can I trust you with my property overnight?

Apple is the most expensive scam ever. Doesn’t matter whether your service unsatisfactory or if there products are terrible. You get what you get and think ONE SECOND you are getting a refund or a replacement. Apple protection doesn’t mean anything. Just an extra 360 dollars a year for absolutely nothing. Get Samsung. That’s all I gotta say.

I dont like apple, I would not deal with them if I didnt have all my music on iTunes. Now that my smart phone with hold all the music, and when I can find a app to help me transfer I will never deal with them again

My family and I have been shopping at Apple Washington Square ever since we moved to Tigard a few years ago.I had to very recently replace my wonderful iPhone 7+ when it stopped working. I was able to order my new iPhone online, choosing all of the details and specifications I wanted. And then I picked it up in-store ready to use the very next business day.THE BEST PART IS the activation and transition from my old phone (phone number, contacts, iCloud, monthly phone plan with my carrier) was SEAMLESS. And it was less expensive than if I had bought the phone from my carrier.Keep Apple-direct in mind before upgrading/buying.All of the staff at the store are super-friendly and helpful, as well as knowledgeable about their products.Excellent place to find great Holiday gifts too!

Very helpful and friendly staff. Thank you for helping get the iPhone I needed. Much appreciated.

I took my iPhone 8 in for a battery change. They told me 1 hour, it took 2, and they broke my home button haptics, and the main speaker. Apple is the new Comcast.

Very lowwwww and 👎🏻👎🏻👎🏻👎🏻. I was very disappointed when I went to the apple store because the staff attitude was so bad. not helping me, but also despising me. Maybe I am Asian so I was treated like that. I couldnt believe the staffs customer service attitude was that bad. I am so disappointed. I hope you will improve your attitude. Do not discriminate against us. please.

Its apple and good service.

Great service. Online appointments would be helpful. But walk-in appointments can also be made on the spot. The purchase was faster than we expected.

Im not an apple user and i tried but i cant. But i love their apple watch. But not compatible with android so no for me. But i know people love apple so not offense.

Apparently you need a reservation to buy a device you know want and have done the research on but if you need help with a mouse or accessory, they’ll help you out. I don’t know how that works.Apparently, if you’re a Karen they’ll help you set up a reservation. If you went out of your way and explained that you’ve looked at the website for two weeks without any indication to needing a reservation, they’ll just look at you until you walk away and set it up yourself.I couldn’t even get a confirmation if they had the device in stock.I’m going to set up a reservation but during that time I’ll be asking the same questions. I should reserve a spot at the sister store just in case because no one knows communicate what’s in stock.They suggested to pick it up in store, I’m glad during a time of Covid, they didn’t think I would try that. Couldn’t even get a straight answer as to, “if I can’t pick it up in store, does that mean it is out of stock.” I got the good old, “I can’t guarantee that.”Way to communicate during a time of a pandemic.

Speaking as a POC. I came here to buy a iPhone as mine just broke. I was in town for work, so I needed one asap. So I went to Apple in Washington Square, and found out you have to order one online first and wait a couple days before you can pick it up from what I was told by man from the Apples security team. So I mentioned I need to leave back to Washington tomorrow and I was wondering if theres anyway to get one today. He said no which was cool, until one of the lady whom was also a Apple security overheard our conversation and out of no where just said, Oh your just trying to save money from no taxes, and that I was trying to be cheap. I was honestly heated and spoke with the manager there, but he didnt do anything about it... so I spoke with the supervisor of the mall security Mr. Torres whom was very kind and apologized for the incident but mentioned he couldnt do anything as they were contracted by the Apple Store.. I usually dont write reviews, but this incident needs to be heard.

Is ok but some business are limited to a few people, you can not eat inside the restaurantMs Brown say so #$@%

Spent hours trying to call store since couldnt make appt online after a week of two of us trying. Finally got sent to apple call center on phonesphone, she couldnt make appt either, was very confused by it, but she advised to go to store in person as walk in. She assured us that the 90min drive wouldnt be wasted, they can schedule us for walk in when we get there. We get up and leave at 9:30am, got to store at 10:50am, ten minutes before opening. The genius person said no appointments and wanted to book is for one many weeks out. Told her what apple call center advised, she shrugged her shoulders and said sorry. Nearest appt was three weeks away. 90 minute drive for nothing. Going to go somewhere else for battery replacement, not worth it going to apple. Love that their support and services had no regard for avoiding covid exposure by having is drive 90min to a mall for nothing.

Im not an Apple user, but had to pick something up here. The store is really organized and the staff is super helpful. Even with Covid restrictions I could get in and out within 10 mins.

Drove 30+ minutes to this location as it’s one of the only stores open now. Arrived 50 minutes before they close but they still wouldn’t let us in to purchase a new computer. Only allowing people in to purchase small items(cases, pencils, etc). Absolutely ridiculous! If you have posted business hours for a certain time, you should be able to purchase any of their products up until they close. Not happy with the response or how we were treated. Will definitely not be back to this location.

Need appointment for most of the services here. Be aware if you are planning to visit during COVID-19 holiday season

I was at this Apple store to change my battery. That was a very good experience, I was well received. They accepted the replacement without any problems.One and half hour later, unfortunately they weren’t able to change the battery so they replaced the IPhone without additional fees. I was very satisfied.But, on the new phone, there is a cosmetic defect on the glass. I returned the next day to change the iPhone (the phone didn’t had 24h) or for a repair. They didn’t accepted the repair because cosmetic defect are not in their policy....I’m very disappointed. I didn’t want to change a battery issue for a screen issue.

Very poor service. Waiting almost 1 hour to get in and 30 minutes inside waiting to be helped. There were 9 employees standing around hanging out and no one offered to help. Very disappointed and hope they improve in the future

They’re understaffed with service techs. For service or repair work, expect to wait 10 or 15 minutes after your appointment time to actually get help.

One of the worst Apple stores Ive been to. Horrible customer service from the management down the employees. Their system went down and the workers have no experience working under pressure. They started to panic and were yelling at customers and being very rude. Not a single apologies. If the apply network goes down than the store and its employees should be responsible for representing the brand. As a customer you shouldnt get yelled at when you have nothing got to do with performance of the store. The only workers that were nice were the ones that were covering from the Downtown store. That makes me believe that the problem is with the management and their lack of training.

Great service

Too crowded, fast service

Everyone one was really helpful. Line looks long but goes fast. Logan was fantastic with us!!!

Just wanted to set up an appointment to get a new product, website doesnt work properly and call center sends you around the circus (had to talk for 25 minutes, talked to multiple people, got literally no where).

If I could give it zero I would, cant call and make an appointment for phone repair before warranty expires. Cant walk in either. But could buy a new phone. Switching to samsung.

Busy, MASSIVELY over priced, misleading privacy ads.... NOT a fan 😕

Went to get help for Beats. The guy at the door (with the beard and glasses) immediately redirected me to the other guy on the other end. Once I told that guy what I needed (same thing I told the 1st guy) he told me I needed to see the original guy again. Went back to him, he was dismissive, abrupt, unwilling to provide all information, when i made a direct inquiry, he cut me off and told me, Thats me. Im trying to tell you!!! No pricing was provided until I inquired. It appeared he was trying to talk me out of getting assistance there. Basically he was arrogant and lacked in simple customer service skills. So, even though I live near Washington Square mall, Ill wait for the downtown location to open before I get the help I want. In the end, the information he finally provided let me know i could buy my Beats cheaper at Costco.

Its OK with limited accessories

Very disappointed with the way Apple treat customer. Drive a long way to pick up then I was told that my order was cancelled. A man then talked to his supervisor and she came to me said your order was cancelled and without and explanation or any acknowledgement why/whats happening.Then called an online support number. A lady on the phone was so rude. She didnt even know what to do. Then she hung up herself without any words.Wondering how Apple treats people badly like that? Unprofessional and unacknowledged training staff

You will need an appointment to buy a phone. It would be nice if they have that information where you check store hours in Google, so people don’t waste time

Ordered iPhone online with two hour delivery window. Waited three hours and no phone. The delivery people completely lied and said we were not home. We were here waiting. The delivery people made no attempt. Complete lie. Apple unilaterally cancelled the order. No phone calls or texts. We were told we will get a refund in 3 to 5 days. If we want, we can place the order again! Complete monopoly. We have no alternative but to pay twice or move all 5 phones to android.

Shawn helped me with my iPhone 7. Was very kind and helpful! Thank you!

So. Many. Postemate orders. Hahaha

I went in here late last week, maybe Wednesday or Thursday and there was a younger gentlemen who helped me out (I wish I could remember his name - but he was a psych major from California) and he was the nicest dude Ive ever met at an Apple store. He helped me get a new iPhone 11 and the kid should get a raise. Honestly, if anyone at this store reads this, look my name up and find out who helped me. He was a stand-up individual that you just dont meet these days and he should be rewarded. Im grateful for him - and the overall experience. 5-stars, for sure. Thanks.

Apple store is having a ridiculous way to prevent Covid. When the line is too long they make us walk around the mall then come back we end up losing our spot. Just allow some more people to enter the store. There are plenty of space. Taking forever to buy a phone.

They/we are all doing our best in these difficult times, but the customer queueing process at Apple Washington Square is inefficient and belittling. Once inside however, we received the top notch service we always expect.

Good service !!

I spent not more than 10 mins. I came out with Apple X. So systematic and organised.

Great customer service! Highly recommended!

This is really a review on Apple Corporate failing to have a back up plan for the huge overflow of customers that now MUST go to a much smaller store for ALL services. I feel this is really a poor response to the current retail climate.These are the problems as I see them:Unable to book appointments with the Genius Bar to get my MacBook Pro’s ‘manufacturing defective’ parts replaced. They are also booked solid on line through the support application-I called the store and they said that Apple releases appointments every morning that are cancelations. So, I will get online and try to book an appointment every morning until I can get in. The store employees are really nice- but they can’t book me into the Genius Bar either, because they are booked out so far in advance, that they honestly (and LITERALLY) don’t know how far out they are booked. I could just come out to the store... but they said that doesn’t always work, especially as they are so busy right now.I am not sure, now that Christmas is upon us, when I will be able to get in.(The knowledgeable and super nice employees at the Washington Square store I spoke with are great- I worked with Hakon and Judy on my last call.)The pandemic is getting much worse and I think we are nearing a total shutdown again. So, back to the original problem that started this other problem was me buying a brand new MacBook Air and then NOT getting the instant credit I was promised because of this defect. I didn’t know this was a ‘factory defect’ until I wasn’t getting my $450.00 instant credit trade in. So, I did some research on why my trade was not accepted as promised when I bought the new MacBook Air. This is how I found out about the manufacturing keyboard defect and Apple’s unprecedented promise to fix every computer that fell within the established time parameters. So, because I had no choice, Apple hit me with a reversal of that ‘instant credit’... which is what made the instant credit reversal a REGULAR CHARGE AND THEREFORE NOT ELIGIBLE TO BE PART IF THE ‘6 months same as cash’ charge that the rest of the transaction is under.I now have to wait for the old (and manufacturing defective) MacBook Pro to come back to me. AND now not being able to get an appointment due to the volume of business they are having to deal with, because the HUGE DOWNTOWN STORE IS SHUTTERED has made a bad situation even worse.All I can say is that I do not feel that any part of these remedies are good enough when all of us are putting out substantial amounts of money every few years on Apple products. It makes me think that Apple Corporate needs to help their remaining OPEN STORES MORE than they are. Because I don’t think anyone who is dishing out the kind of money we are, as consumers of this product, need to be faced with these realities that Apple has created in response to the pandemic.Apple, your products and customer service is AWESOME....almost always.(IT SHOULD GO WITHOUT SAYING THAT THIS IS NOT INCLUDING YOUR TYPE OF RESPONSE TO THIS PANDEMIC, however.)I do appreciate you stepping up to the plate to take responsibility for this keyboard defect.But your lack of response to the pain (financial AND physical for me, after the thought of standing in line for hours because I am disabled) leaves me questioning if we, as consumers, are making the right choices when it comes to this company. I mean, I love Apple, so even though I don’t approve of how you are handling your response to this pandemic, I am willing to put up with your approach to this pandemic and civil unrest (which is why the big downtown store is shuttered). But, I have to ask myself why I am willing to put up with this kind of treatment. I think there is most likely something wrong with me and my decision to stick with you- even though you are treating me the way you do. ( It’s kind of like a bad country western song...)Thanks for all who read this. I know it was long, but I truly appreciate your time.

Lines too long, did not go in.

Your basic Apple store. Friendly, patient staff and customers who are willing to pay for good service.

Excellent service, beautiful store, friendly and helpful people! I can’t think of a better place to buy, learn about, or repair your Apple products! As with all places in a mall (especially popular ones like an Apple store), definitely avoid it on the weekends.