Shipped a UPS Air package, cutoff is at 4pm. Was there at 3:50pm in line, I havent seen the UPS guy pick up yet. The guy at the counter scanned my package at 4:06pm. Now Im finding out that the guy didnt even put my package to be picked up for that day. Even though I was there before the cut off, and the UPS guy hasnt picked up. Enough is enough, its not the first time, never again. I always go here since its only 5min away, but NOT EVER again. Ill travel the extra 10min to to go the next UPS store.

I shipped 2 packages across the country and both were “lost”. I called and it was a logistical mess to file a claim. They said I would hear back from UPS in a few days or 5-15 business days (weird amount but ok) with an “update” - either from this location or the warehouse (again, weird, there is clearly no consistent process). My main frustration is that clearly there is an issue at UPS with packages being stolen or lost, given that I sent 2 packages and both didn’t make it to their end destination.It does seem like the issue is when packages go out for delivery. They will be “in transit” for weeks. I won’t be using UPS again for shipping, even if other options are more expensive. I haven’t received a refund, but I expect to if the packages are actually lost or stolen. I will update my review once I have more information.

Excellent service, friendly staff

They claim they close at 6:30pm, but they have the door locked before that. Arrived right at 6:30pm, and the staff just sitting inside looking at me without coming out to unlock the door. What a shame!

I went to print out a shipping label - it took me 5 mins but the owner charged me $3/hr use of the computer. It was greedy and ridiculous especially during a pandemic when a lot of people are unable to access printers. Its not like they need the money too because they are considered essential so they must remain open. Again, this is pure greed. I will never ship anything from UPS again.

Bad customer service the Indian lady is so rude I was talking to her and she did not look at me she totally ignored me. I said hello Im talking to you ! She should not be doing customer service they dont even say hello when you walk in.

Bad experience, two of my return packages to Nordstrom were never recieved. Beware !!!

Had issue with livescan. the owner was diligent to resolve the issue. so finally its going thru. yeah!

I was charged $3.20 to print a shipping label. 20¢ for the label, $3.00 to use their computer. This “computer” charge is not listed anywhere onsite as a charge incurred, and took only 20 seconds to log onto email and print. Absolutely absurd. On top of that, service was mediocre and bordering on rude. The customer service agent mumbled, avoided eye contact, and helped multiple other customers while I was standing right in front of her.

I had a small package with some eyeglasses to be fixed, not only this was so expensive for the weight of the sunglasses but the owner an Indian woman was very condescending, just like the old idiot owner of the store on Hickey Blvd, I believe that is her father. Why this people own business beat me. they think of themselves above their customer. FU. never will they make anymore money out of me. Fedex ima coming.

Their priority mail from USPS is 200% more expensive than mailing at the USPS store. Though it is the same delivery time! Wont be coming ever again.

Just OK service and rates was charged $8 for something I was not informed of but they were able to give me a refund. Good services

Rude. Printing a return label is 3 dollars!

Store opens at 9am on Thursday. Came at 9:10 it still closed and bunch of people waiting by the street

Excellent customer service!

Pack & ship quickly.

Fast and friendly