Top notch service department. The staff is always very accommodating. Eddie was my service advisor and he made my experience go smoothly and the mechanics did a great job. I am very pleased with the service I received.

Steven was so amazing! I was super stressed about getting my first car and he really took his time to take care of me. The entire team is honestly stellar. Customer service was on point. But Steven, you were killing it! So thanks!

The service was good except that I didnt get the engine air-filter that I should have gotten. Theyve also stopped washing the car as part of the service. But everyone was polite and helpful. The service got done quickly. The waiting area is clean & comfortable.

The rep are very poor in estimating time of completion for simple oil change. I usually have to wait 1-2 hr more then estimated time. When I follow up and ask about the time, they would tell me 5more minutes but its actually 20more min. The service is fine but too expensive. Example, they want to charge $50 just for the parts and $30 labor for engine air filter. I went to buy a toyota brand air filter from Amazon for $18 and found another mechanic to help me put in for free because it take less than 2min. I tried both Simi Valley and Thousand Oaks Toyota service and they are both the same. I will try to avoid using any toyota dealership service from now on.

Took way too long 😪 dropped off car at 7am car was done at 430pm

Got me out quick.

Good quick service, Service person was pleasant, as was the Courtesy driver.Cost was reasonable.

Service representative didnt seem to know what was going on for much of the time. Made a few false promises but they ended up being able to get the job done by putting in extra effort which was appreciated.

I just went to refinance my car with them and everyone there was ignoring me. I’m a woman and all I saw there is ignorant men, they where all laughing and not taking care of the customer. Worst customer service and this comes from someone who work in customer service.

The food fresh, potatoes were fresh they even made us wait for them a minute or two it ok. The hamburger was delicious.

Service was great! I went for my appointment and they took me right away. The waiting area is very comfortable for customers. The staff were warm, friendly and very professional.

Cool and awesome service specially Mark Platz my service advisor! Wonderful waiting area lounge with fresh coffee!

Betty good service

Great experience with parts department. Everyone was very helpful. They had what I needed. Helped me out on price, and made the core return simple. Thanks guys!

Disappointed. Usually great service but this time I was not happy. Several issues with todays service.

I generally like their service, but they ripped me off on the price of an oil change. Charged more than double what other dealers charge. I guess I should have asked for a line item estimate before agreeing to service, or I can just go to a place that wont try and over charge me.

Purchased a used TAcoma ended up with an alignment challenge that SVT handled. Good overall exp. in a challenging environment.

You know, this is my little cars home away from home when it needs its manicure and pedicure maintenance thingees done when the car screen tells me so. I call the service dept and they welcome me with open arms and treat my car like family. Coffee and doughnuts! Greeting cards to buy and TV or a nice shuttle ride home. My car is in good hands and I am, too. This is how TOYOTA does it. I have been driving Toyotas since 1995 so I know. This dealer changed hands last year but it was a smooth transition. How nice for all of us and our cars.

Great and timely service. The staff were very helpful and even warned me of some possible rodent activity in my engine bay, giving helpful solutions to prevent it.

WARNING: Dont get your Toyota fixed here! They lied and stated my Prius battery was bad WITHOUT even running a diagnostic! Then suggested I purchase a new vehicle... Self interest is unparalleled.Service manager Michael and Amanda will make you very unwelcome if you just want to get a vehicle fixed without overcharging you EXPENSIVE, unnecessary costs.GO TO A DIFFERENT DEALER for service. Youve been warned.

Amanda was distracted and angry over something in her personal life, then handed me over to her lying boss Michael, and I had to run out of there with my wallet in hand while they tried to add more cost to a simple repair!!

Bad attitudes. Bad service. Bad repair shop... Also expensive! Totally crazy bad experience.

The shuttle service is bad!

Poor service. Argumentative, belittling, expensive, DISHONEST. Treated my boss poorly. Id never go there again.

Im sorry to report... Bad service manager. Try the other one in TO. This one is trying to rack up unnecessary costs and repairs.

Surprising that highly respectable Japanese company has service representatives who are completely disrespectful at Simi Valley Toyota.

Look at their rating!!! RUN AWAY, and fast!!

Good service a bit too expensive though 🤔 ! 💸!!