I went to several dealerships and the salespeople gave me the run around. I was getting weary of dealing with the salespeople at dealerships. Everyone I dealt with at First Nissan in Simi Valley were professional, honest, respectful and helpful. Edgar the sales person, Hamid a manager, and Paul the finance person were great. I bought a very nice new car for my teenage son at a great price and I am very happy customer :-)

My first truck purchase, after hearing all the negatives and stereotypes about dealers, I was very surprised on how helpful they really were. Ms. Tahsin and Mr. Bob Bailey were excellent in service and efficacious in helping me acquire a new Nissan Frontier.

This was by far the easiest buying experience weve ever had.Everyone was so pleasant, and helpful. I didnt get the car I came for, but left with the one that made me happy, thanks to our excellent sales person, Pedro, who helped us find it!

We had the best car buying experience at this dealership. Tahsin and Bob are the best in showing and explaining the cars, specifications, features, ...We are very happy and definitely recommend this dealership

Most of my purchases from dealerships were tainted by the usual sneaky, deceptive underhanded practices that many engage in- It puts a dark cloud over the car.Ill always have a happy memory of the day I bought the Murano at Nissan because this dealership had good guys, good management and were straight shooters.Would recommend!

Loved the staff I worked with - Bob and Daniel. Not pushy, on contrary very patient, helpful, knowledgeable, honest and going extra mile to make me feel at home there.

Lazy service department. They seem to never want to work never any time for customers oil changes. They also dont like to honor manufacturer and extended warranties if you didnt by your new nissan from them hand down horrible service

Had an experience with this dealership a few months ago while looking for a new car since mine had broken down. Was in the market for a used car and searching my local dealerships for hopefully a good deal and decided to stop by the Nissan dealership on first since I was in the area. The second I got out of my car we were approached by a salesmen, which is to be expected, but we told him we were just looking around for now. He walked away as we walked around the lot of their used cars, although nothing was within my price range since all of their Used cars were practically brand new models. As we tried to leave since I couldnt afford any of their vehicles, we were followed by probably about 6-8 different salesmen all trying to ask us if we needed help with anything or wanted to take any cars for a test drive. This was extremely aggressive already and was starting to annoy us as we were just trying to leave and made that obvious, it was starting to feel like we were being escorted out practically. Right as I got in my car, the manager of the dealership walked up to us and with a large amount of attitude said to talk to him when we were actually serious about buying a car, scoffed and walked away, which was extremely rude as we were very serious about buying a car. This entire experience was the worst I have ever had with a car dealership, and made me realize what people meant when they say car dealerships are shark infested waters. The disrespect and aggressive tactics from these salesmen, especially the manager, made it an easy decision to never give this dealership our business, and I will tell anyone who asks me about them the same thing. Disgusting sharks all over this lot.

1st Nissan is shown on the electric vehicle Plugshare app as a charging station location. I went there to charge my car and was told by the Owners assistant that there is a 30 minute limit. 30 minutes is not enough time for a full charge. There is no info on the Plugshare app about a time limit for this charging station. I have owned three Nissans over the last fifteen years and even though I have a Chevy Bolt now, they definitely lost me as a future customer. Very frustrating drive to this station and then to not be able to fully charge my car due to this time limit. They should remove their charge station from the Plugshare app or make sure drivers know ahead of time that there is a thirty minute time limit for charging by adding that info to the Plugshare app. Most charging stations have a 1 hour time limit if any time limit at all. Just FYI for any EV drivers in the Simi Valley, CA area...

I’ve been taking my vehicle to first Nissan for years and have had a great experience but my last visit wasn’t a good experience at all. Just a few weeks after I got my truck back, I started to hear noises from the engine and when I opened the hood, I discovered that the caps for the coolant reservoir and the windshield washer fluid were both missing. I took a closer look and found there was nothing in the coolant reservoir. I then checked my oil level and discovered that it was very low. I had to add three bottles of oil to bring it up to the proper range. This fixed the noises I had been hearing. It appears their tech only did half the job that I paid full price for. Not long after that, my engine just stopped while i was driving. Fortunately I wasn’t on the highway so I was just able to pull over and restart it. Since then it has died two more times. This never happened before I took it in.

My sales person AJ was Fanta! He was friendly and extremely knowledgeable about the vehicle I was purchasing.Overall he has been the best car salesman I’ve ever had. Thank you!

We purchased a new Rogue which we absolutely love. Our salesperson Tahsin was very friendly and not aggressive. Also the sales manager Bob was friendly and patient as well. The finance person Paul was very funny.

The time was not over an unexpected amount of two hours or so, the work done was done well and the car looks and sounds better than it did before I brought it in, and the staff were helpful and courteous. The only thing I hope that is brought back, is the shuttle service given covid I can understand its absence but I hope that changed by next time.

My first time financing a car here from lease vehicle, and they gave the best deal compare to other dealerships.

Robert was very kind and kept communication high throughout the the entire service. Pedro from sales went out of his way to help me try to figure out whats wrong with my dashboard. Both were patient and helpful.

Robert Martel did a great job!

Went to First Nissan to look at a Altima SR Variable Compression Turbo. Tahsin was extremely helpful showing me the car and answering all of my questions. She gave me plenty of space to look at the car without any pressure and a complete test drive. The sales manager also came over to introduce himself. Although I didnt purchase the vehicle, I highly recommend Tahsin and 1st Nissan if you are interested in a Nissan vehicle.

Greg is absolutely the best and Nissan is very lucky to have him! He is always professional, personable and efficient! Thank you so much Greg!

Scott that helped me service my vehicle had great customer skills. He was very attentive and got my car up to the great running condition that it is now.

Everyone is incredibly friendly and goes above and beyond with being helpful. A genuine pleasure to work with on my car maintenance. I never feel like I’m being taken advantage of.Robert was a delight to have as my case manager. A very kind and hardworking individual.

I always feel like a part of the Nissan family when I bring my car in... taken care of in very efficient and timely way. Robert or Rafael always makes sure to keep you updated on the progress of your vehicle and its needs as you are waiting. Roberts or Rafael also keeps in communication through texts which makes it really nice if you need to ask any questions that come to mind. They always address my comfort while waiting, which makes the visit a very comfortable and pleasant one ! My vehicle always comes back to me freshly washed. I would highly recommend bringing your car in, they are the best !

Robert not only got my car serviced quickly but also made sure my car exited very clean. He is always friendly when I get my car serviced!

Robert Martel always goes above and beyond. He addressed all of my concerns. I always feel safe when I leave, knowing my car is in great working condition.

Very friendly, excellent service, made the process very easy!

Greg and the other techs were extremely helpful and professional. In contrast to associates at Gardena Nissan, which didn’t understand Nissan’s warranty rules, Greg explained Nissan’s policies after taking the time to verify with the manufacturer. His positive attitude, knowledge, and sense of service to the customer, both on the phone and in person, are what an ideal service associate should possess.

I had a bad experience with a neighboring dealer. First Nissan made it right and helped me get the car I wanted at a fair price and they worked hard to get me very good financing.

I bought a nice Kicks

I went in for an oil change and Robert help me out he was great he has a good customer service I will go back again

Not happy..Other Nissan, ie Van Nuys is giving zero % with good credit and $7500 off the Leaf. Simi said they could give 0%, but only about 5k off.

Robert Martel Service Manager is exceptionally knowledgeable, courteous, and trustworthy. Ive been working with him for over 22 years. Even after I moved to Port Hueneme which is a 40 minute drive 7 yrs ago I continue to go to Simi for all my service needs. Hes always treated me like a VIP. All my vehicle purchases have been made from 1st Nissan and they have all been new. Its important to service your vehicles on their recommended schedule.

I traded in my Nissan Titan 2012 for a new Titan XD with Cummins turbo-diesel engine. Fairness and respect are the words that come to mind. Everyone treated me well and made buying my fifth new Nissan a pleasure.

Quick, friendly and thorough engagement.

The customer service was outstanding!

I felt like my service advisor took care of me for this easy job and didnt over charge me

Had the oil changed. Appointment went fast!! Even washed my car 🚘!! Thank you

Im very pleased to say that our salesman, Elliot, made the whole procedure very pleasant.He went out of his way to do the best deal possible for us.At each level, everyone seemed compitent and did a great job including Paul.

My car needed quite a few things done, it was expensive as there was so much that needed to be done but no one knows my Nissan better, and I’m so excited to say my car feels like new! It hasn’t driven this well since I first bought it and makes it all worth it! With the long list of things that needed to be done they got everything done in a day so I didn’t have to worry about not having a car. I had a tire coming apart from the inside and Rafael was genuinely concerned for me and my safety and wanted to make sure I got the tire fixed under warranty as soon as possible. I really appreciated that, and will definitely return in the future!

Sales manager and the floor associate took good care of me with minimal haggling. Finance manager did an amazing job without trying sell me anything I didnt want.

They were quick, performed the service as stated and even washed my car

The Service managers need to follow good mask protocols, mask over the nose, no touching of masks, particularly before handling customers papers. Need sign saying masks required, I saw a person with no mask. Did not feel safe. Did like the online payment.

The service team at this particular Nissan dealership is outstanding, as is their work. They’re very personable, easy to talk to. It’s quite clear that they are accustomed to dealing with people and that they also enjoy the interaction. This time, Scott got me squared away with everything I needed. My car was thoroughly inspected, aligned, serviced and ready within a matter of hours for my upcoming cross country road trip. I love the service here.

Dealership employees were polite, considerate and attentive to my needs.

Oli and filter changes...prompt, efficient service as always.

I had an appointment and everything went exactly as planned. I waited and appreciated that my car was ready even before the time stated.Rafael was great.

We met new service writer William for the first time on Saturday when we took two cars in for oil changes. He was friendly, knowledgeable and professional. He worked to get us out ahead of schedule and we couldnt have been more please with our trip to First Nissan.Great Sales and Service people have kept us coming back to buy our last 9 cars here. That should say it all.

Happy with the out come, Robert Martel was great helping us out thank you

William and Greg were extremely kind and helpful. They went above and beyond for me and after some misunderstandings on my end went out of their way to make sure I was happy. Thanks everyone.

Mr Martel, the manager and the technicians did a great job on my vehicle. I was given a loaner car for two days to get to work and back home until my car was ready.My car was detailed and cleaned after they completed the work. My car runs smoothly and accelerates now. Mr Martel will break down what my car will need and explain each situation. He does a great with customer service!Thank you All!

Great place to have your car serviced. The service advisor met me as soon as I arrived. The work was completed on time.

Always car iui mg people to help you with your Nissan.

Took my Titan in for a software update. When I called I was able to get an appointment time that worked for me. And when I dropped off and picked up the service employee Robert couldnt have been any nicer and more helpful. Hes really a great guy. He makes going through 1st Nissan really enjoyable

Great service department, fast and friendly

Robert was great to work with. He made sure the plastic flap that came out from underneath the glass from the last visit gets put back inside the dashboard. Great guy! Great customer service!

Great place to buy and have service

William and the guys at 1st Nissan went the extra mile to service my car and got me in and out of there as fast as possible. I was super pleased with the service and the mechanics. Ill definitely be back to see my man William and the guys at 1st Nissan*****

No pressure, just simply profssionally done business. The whole team is comited to help and work out the best possible solution. I could not ask any better service. Period.

The service writer came out without a mask and then he kept moving toward me. The young people today just dont get it. I finally backed way off and asked for a manager. The service was good, but I wont go back.

I have had 11 new cars in my lifetime! First Nissan is by far the best dealer I have ever had, from the day I bought my 2015 Nissan Rogue Select. Love the car and the service is by far, the best! Honest, professional, and the deliver what they promise!!!

Mike is amazing!! That’s all I have to say. We are so happy. Oh and the finance guy is pretty awesome and wears awesome socks!!Thanks so much guys

Friendly, information given about the work being done, and time was within 5 minutes. Outstanding

Bought a 2021 Rogue SV 01/13/21. 1st maintenance was on 07/08/21. Service office and shop personnel stayed beyond 6 pm closure time. The vehicle has not been driven after the maintenance.

Had service work done. I was able to get an appointment for the same day and it was fast, courteous, efficient, and professional. Great work all around! Very satisfied!

Excellent customer service. Fast and professional work done on my vehicle. Knowledgeable team that went out of their way to help me.

I had a 1pm rotate and balance appointment and I was out at 1:20 pm.A little weird with the social distancing and driving my car in and out of the work bay. I had a great experience there as I have had for the last 10 years - thanks!

All good

Our Service Advisor - Robert Martel informed us about the problems in our car and gave us recommendations on how to prevent them from happening again in the future. Hes great and I would highly recommend him to my friends & family in future.

Our service advisor Chad has always done an amazing job! He has always gone above and beyond to make sure we are provided with the highest quality of service. I would definitely recommend him to any friend or family. Overall a great experience. Thank you Chad for all you do!

William was friendly & educated. He kept us up to date regarding service to my daughters vehicle with text messages and photos. He was very professional!! Excellent Service!!!!

Sales Consultant Ronald Giannoni listened to our needs and helped my wife and I find the right car for us. Sales Manager helped get us great financing and a fair deal. Finance was quick and efficient. All around very pleasant to deal with.

William was very professional & courteous. He gave us step to step updates on the progress. We will definitely be back. William deserves a 10

Was the best of my visits to nissanfirst. Mr Williams was so professional and I loved the fact that he kept giving us updates on where we with the car service. I have been to nissan so many times but no one as good as this guy I would recommend my family to go to him he was the best he had this smile on his face he was so caring it felt good to know that someone cared about me and my care If it was up to me i would give him a raise he is the best there

It was ok, It was a Friday and the Service Center was slammed. I dropped the vehicle off the night before and didnt get it back until nearly 5:00 pm the next day. The service team is always friendly and hard working.

I enjoy my visits to the dealership and the service department. They are always very professional, work hard to get my car done quickly and keep me informed with progress reports during while the work is being completed. I like working with Robert - he is a very nice service advisor.

There is a Fast DC charging station on the property. It is paid, so I do not quite understand why it is only for Nissan Leaf cars. Well, I understand the owners want to make it available for their fleet during business hours, but I do not like that they enforce it after hours when it is not being used. It happened this evening, I was driving my Tesla Model 3, and the car was running out of juice, the battery had only a few miles left. This Chargepoint charger was the only fast charger around that I could use. I paid for the session, I was not stealing your electricity. I saw some employees driving by and entering the building, they saw me, and shortly after, somebody completely shut down the station before the session I had paid for was over. That is rude!

William, our Service point of contact was professional, helpful and served us well. Car was serviced with care, tires were installed in one day, and our trust in First Nissan was reinforced by the care William took to help us get our vehicle serviced.

Had to bring my car in after hearing some noise coming from the rear. The staff was very professional and attentive. Listened to my concerns and was very thorough. They communicated throughout the day while my car was there and fixed the noise issue. And of course, I love that my car is clean and sanitized when I come and pick it up. Thank you.

Chad was very professional - friendly, good communication. he explained everything throughout the day according to what he discovered about me vehicle. The cost was reasonable. Everyone there is super friendly, professional.

Thank you so much with my car. Robert was amazing told me in detail what they did and what needs to be done on my car. Did not pressure me to do anything thats what I like about Simi Nissan. Thank you Robert.

William was very helpful in the service process. He kept me aware of everything that was happening with my vehicle.

Great service during this Cov19 time. Paperwork pre filled out and ready for review and signing. Pickup was the same excellent service. Everyone was masked-up and safe.

Fabulous support from every person involved. Always a great pleasure and a feeling of support that is real.

Rafael was very helpful and my Sentra is running like new after him and his team worked and fixed my car. Thank you.

As always, Chris was very polite, friendly, and professional. He was on top of everything from the moment I drove in. Kathy, the cashier, is a gem! Keep her at Nissan and dont share her with Honda :)Thank you for finally listening to my surveys!!! I have been saying for over a year now that it would be great to vacuum the carpets and wipe down the windows. I was nicely surprised!!!

Rafael went way above and beyond to help with my pathfinder. He was courteous, professional, fast and helpful. I would definitely recommend friends and family to service their vehicles at first Nissan.

I made an appointment to have my glove box repaired, and a tire checked. I ended up needing a new tire and Robert and the staff promptly took care of me. Robert is so personable, knowledgeable and friendly and always a pleasure to work with.

Had problems for years with my 2011 Altima. Replaced mass air flow sensor multiple times based on diagnostic readings. Finally took it in to dealership and they had it fixed in 2 days. Had problems with throttle bottle and valve cover. William found a warranty from Nissan that covered the replacement of the damaged throttle body. So far it has worked great since getting it back!

Robert explains everything very well. I was kept up to date on the status of my car.

Rafael has been my guy for a number of years. I trust him to give me the truth and thats what he always does! Our Leaf is getting older, so we will have to replace the battery soon. Also, the shuttle service has always been reliable. Thank you to all at First Nissan.

Very attentive and listened to all of my concerns. Extremely comprehensive review for the 15,000-mile check-in

Great customer service!

It was another great experience. Having Robert Martel being my service manager isdefinitely a plus for First Nissan. He is so honest and very informative on what workneeds to be done to the vehicle.

Raphael always makes sure that my car gets the service it needs. It is always taken care of promptly. Greg the service manager has been very helpful as well. The whole team is great. I have purchased 3 Nissans at this dealership so far.Thank you

Nothing lacking at all! Robert kept me up to date & could have easily upsold me but he didnt. I was concerned about my brakes, but he showed me that they were fine. He did find that my battery was weak but was under warranty, so I only had to pay 25% of the cost. Comfortable waiting room. I felt well taken care of!

Chad went above and beyond to make my experience exceptional. His attention to my trucks needs, and making sure I would have a pleasant visit, was very much appreciated. Ill be back.

I have been a customer of 1st Nissan since I bought my car in November 2014The service department is awesome. Chris was my service guy from day one until just recently as he left 1st Nissan. I am now working with Robert. Robert has assisted me in the past and I like him as he is all about the customer, and is all about providing an excellent customer experience. If you are looking for a new vehicle, or for a dealership to service your Nissan, I highly recommend 1st Nissan of Simi Valley for all your needs.

It was a great experience. Daniel Bradbury was great. Daniel came in on his day off to explain all the features and also introduced me to the service department. I highly recommend First Nissan to all my friends.

I bring my 2010 Cube for service at this dealership. They provide good customer service upon arrival.I usually do not wait for my car, so if I dont have a ride, I use their courtesy shuttle to be dropped off at home or other locations while my vehicle is being worked on.They text you on the progress of your vehicle, and the service advisor will call you if anything comes up on the service requested while theyre working on the vehicle.Any questions Ive had on the inspection summary, theyve always answered. Usually my car is washed before its returned and the cashier is pleasant when paying for my service upon pick up.I receive a survey via email afterwards and any issues can be taken care of through this survey too. I enjoy having my vehicle serviced at this dealership.

I know very little about cars and Chris was so helpful. When giving me a quote he told me what was absolutely necessary and what could wait a bit longer so I didnt feel like I was being pressured into spending more money, which a lot of mechanics or body shops tend to do. I also got a free ride to work and was able to come pick up my car later from the showroom which was much more convenient than coming back before 6 durring traffic!

I love bringing my car into First Nissan for service. It is always clean, service is always thorough and respectful.

My Salesman, Noah, was so very helpful, kind and a great listener. He went above and beyond to help me find everything I wanted in a new car. My Sales Manager, Dinesh, was wonderful to work with. Also, my Finance Manager, Henry, was extremely helpful and everyone worked so well together as a team. I could not have been happier. My late husband had bought two cars from your dealership in the recent past and I am glad that I chose to come to First Nissan straight away in my search for a new car.