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AutoZone Auto Parts
230 Green Ridge St, Scranton, PA 18509, United States
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AutoZone Auto Parts
Comments
Ja
Review №1

The employee kris here only cares about sales and not the customer. My wife went in the to buy a part for me and she knows nothing about cars and he sold her stuff she didn’t need. Is this what autozone employees are trained to do push sales on people that don’t know what they are doing. It’s not right to take advantage of these people.

Da
Review №2

Hands down 5 stars! I needed a brake light, and asked for help. The manager went above and beyond helping me out. He came out to my car to make sure I was purchasing the correct light bulb and then he installed it for me. He truly went above and beyond, & I appreciate his help.

Ro
Review №3

Just your average auto parts store. Nobody goes out of their way to help you with what you need! If youre into deciding if its an aftermarket part that will fit your car from a shelf this is the store for you!

Ed
Review №4

Quick service. Very helpful and friendly.

Li
Review №5

Great prices very helpful

mi
Review №6

Good costumer service, no delay and price was good

Co
Review №7

Really great part and service. Really like the manager colin that works there really nice guy and seems to know what he is talking about.

Ma
Review №8

Decent selection, I always have to wait in line at the register. Outdoor construction work gets in the way, caution tape on stairs, and parking lot now has sections blocked off so theres limited parking spaces available. Hopefully this is all for a big improvement...

Ry
Review №9

The people who work there are helpful, that is all

Ro
Review №10

Love Autozone. Almost always have what I need and the prices and quality of parts is great as well!

Ch
Review №11

Pretty much find what I want most of the time and it’s clean but some of their employees do not know what they are doing or talking about

An
Review №12

I had no problem finding the place on my GPS and also I am a assistant customer that I continuing shop at AutoZone my life of time

De
Review №13

Very helpfulWe put theOil in the hule

Rh
Review №14

I needed my headlamps changed, and the gentleman came out and took care of it for me.

To
Review №15

I went in to get antifreeze for a GMC product. The people were helpful and showing me which one to buy. Was able to get what I wanted at a reasonable price.

KJ
Review №16

Excellent customer service, and thats something that goes a long way with me because you cant find good people and good workers these days, highly recommend shopping here plus they have a lot of cool stuff for your vehicle that a lot of other places do not have!

st
Review №17

I love this place and staff could not be more helpful to a guy who has no fingers only ten thumbs. Joke LOL

Bo
Review №18

I needed a battery for my car. I asked the 2 guys working there if they could help put a battery in. After being broken down for 1 hour and 45 minutes the guy told me there is to much depth putting it in and he was unable to help. Just lost your store 149.00 dollars.Now my car is at a garage. All I can say is thanks for nothing. I will not go back ever.

Er
Review №19

Nice and very helpful staff, I just dont think they have enough product in this store. Add more aftermarket car and truck parts to all the Auto zone

Ja
Review №20

Awesome services. Very friendly helped me determine the wipers for my 2019 RAV 4

Su
Review №21

I seem to get the same guy everytime. He is miserable.

Ke
Review №22

Service is very quick with proper customer satisfaction. The guy test and change my battery within 20 minutes. I liked it !!!

Jo
Review №23

Worst customer service of all time..no help at all..NO COMMON Sense at all..hows it possible on a return which was 5 minutes after I bought it same guy and managerial with slip in my hand..they wanted me pay 4 dollars more than for my return than actual paid..I had to give them money for my return..with my slip in hand due to them will not visit another auto zone

Sh
Review №24

BathroomWas nasty oooo nooooo

Ja
Review №25

Clean, well stocked store. Staff are friendly, helpful and knowledgeable.

Do
Review №26

The young man that waited on me was very attentive and polite.

me
Review №27

Great workers

Jo
Review №28

Great store but you have to carry more interior items like visor extenders, more selection of cell phone holders and so on.

Ma
Review №29

I dealt with Ian, the store manager. He installed a new battery in my daughters car and his customer service was excellent. He was very professional and friendly.

As
Review №30

Helpful staff that know what their talking about. Carry many things in store but if they dont have it they can get it for you.

ma
Review №31

Best bunch of employees ever.

Ja
Review №32

The manager(Ian) at the Green ridge st location goes above and beyond for his customers, only auto store Ill go to because I know Im getting the right parts the first time

Wi
Review №33

Get in the zone auto zone these guys have the knowledge they need to fulfill their position they probably should be fixing cars too

Jo
Review №34

Top notch! I had a battery installed in less than 5 minutes. The technician that put in my battery knew a lot about Hondas and was very kind. I will choose you over your competitor any day.

Te
Review №35

We can get what we need to try to keep our lemon running just a little longer.

Da
Review №36

Only shop, seems good 👍 to me.

ma
Review №37

Really nice people but man the one guy looks like hes going slow motion I was like 45 mins should of been 15

Al
Review №38

Multiple trips to this location with similar outcomes. Understaffed with an overcrowded store. Came once looking for a particular engine air filter but didnt have it in stock. Was kind enough to find me the next closest store with on available. Next trip was with a dead battery. After waiting my turn in line for assistance, employee immediately looked irritated that I requested a battery test. Went outside, tested the car, confirmed the battery was dead, unclipped from the battery and started walking away. I asked (to his back no less) that they do free battery installation and without breaking his stride from returning to the store said Yeah, when were not busy. Easy $100+ battery sale blown on the spot. I went to another auto parts store instead offering a cheaper battery with longer replacement warranty, but had to self install. Stripped the bolt on the battery terminal cable, so I returned to this store for one last chance. Asked a different associate which bolts offered in the battery aisle would fit my post (only two sizes were available) and he told me there was no way of knowing, so I bought both. Tried both sets in the parking lot, neither fit. Returned both on the spot. Went to a hardware store and received better service. Ill drive a little further for better customer service at a different auto parts store from now on.

Sa
Review №39

The employees at the register are always helpful.

Ka
Review №40

They had most of what I was looking for, one of the associates even went to look for something for me. Im glad that they are now advertising the military / veteran discount now, too.

jo
Review №41

Great people and they always have the part you need or the can order it for you. I love the car accessories.🚗🏍️🚙

Ri
Review №42

Always very helpful

Ch
Review №43

Found almost everything I needed. Prices are pretty competitive w online retailers.

Le
Review №44

Nice store, good selection, friendly employees. I bought a nice cover for my car there; the neighbors annoying trees and ensuring sap and acorns were destroying my cars finish. This fit the bill perfectly. Nice selection of accessories, too!

Ju
Review №45

You can tell ..i not know the name but the skinny guy with glases is a hard worker

Do
Review №46

Very good service! Helpful knowledge courtesy counter help!

Au
Review №47

Best spot in the hood..

DJ
Review №48

Get in the zone, autozone

te
Review №49

Always helpful staff, fair prices on parts. They will hook you up to a diagnosis program free and install batteries, wiper blades and perform similar services. Shade tree mechanics everywhere have them on the list for parts.

Ch
Review №50

I needed a new battery, they did a battery check for free, helped me choose a new battery, clearly explained the warranty, and installed the new battery for me (for free), taking the old one, too. The price was fair compared to what I had seen elsewhere. They answered all my questions very kindly and the whole visit was 20 minutes max. I appreciate the time they took to help me out and would happily go again if I need anything else.

GI
Review №51

Always have a good experience at this AutoZone location. Good help great service. I live nearby so I am here quite a bit. ✌

Da
Review №52

Unless you want to get ignored and wait 30+ minutes to buy one item off of their shelf, avoid this store at all costs. I keep making the mistake of coming here thinking it was a fluke and every time I stand in line forever waiting to get checked out. Idk if its lack of staff or lack of caring but Im going to avoid this store and just go to advance from now on

Da
Review №53

Always good to me with pricing and availability or even having to order parts in, could use more the 2 people who know what they are doing though thats my only complaint

Ja
Review №54

Very helpful and cheaper than every other place I called.

Ik
Review №55

Check out my starter

Ad
Review №56

They are 👍 good people and if they dont have what you need. They order it for you the same day.. Thank you...

JA
Review №57

Best auto parts store in the area

Sa
Review №58

Cool

Po
Review №59

There okay. A&A Auto & Advanced Auto are better to deal with..

Am
Review №60

Quick stop in case of an emergency. Assistance when u need it. Only criticism is most their items u can buy online half sometimes less than half the price ull pay in their store. But as I mentioned its ideal for emergency situations when theres no time to wait. Always had what I was looking for, clean, friendly staff. 🚘

Ra
Review №61

Great Service!

Ch
Review №62

Very professional

M
Review №63

Terrible customer service. Stood at register for 15 minutes listening to the phones ring with no one answering them and no one waiting on me. Will not be going back

Gi
Review №64

Free & thorough battery/ charging system check. Well be back for the needed parts.

da
Review №65

Please tell the store manager about this complaint. I called to get general information about spark plugs and this guy told tim Im not going to speak to this person and hangs up that was totally rude i will not but anything from this store,,

Ja
Review №66

Good folks, they let me borrow a ratchet In a time of need.

Ed
Review №67

BETA THAN PEPBOYS IN PRICING

Jo
Review №68

I took waste oil there for fourth time being last three times container in store was full ! One guy told me to bring it in because I explained to him how many times I came and how much oil I have built up being I have seven vehicles ! Grey shirt got all ignorant like I did something wrong! I told him I purchased every container of it there ! And told me it was last one I can bring in and shoved oil covered container back to me which were 2.5 gallon delvac containers which covered my shirt with oil! I really didnt care for his cocky attitude ! And I will never step foot in AutoZone again! Dave strange should be ashamed if this is how they train workers these days ! I worked in balakely, pa autozone some 18 to 20 years ago as assistant manager! Cant believe managers are allowed to act like that ! Its this young generation ! They have the right to do what ever they want!!!! I Guess????

Sh
Review №69

The worker namedTimothy helped me out so much I really dont know about cars but he helped me get a better understanding of my issue

ji
Review №70

They were helpful and had the part i needed. Unlike the one one Meridian ave today

Al
Review №71

Friendly and helpful staff. Quickly helped and answered my questions.Random bonus: got to see a rainbow while I was there! Haha.

Sh
Review №72

My favorite place to go for all my parts. A good amount of what you may need is in stock.

Ti
Review №73

Pretty good. They dont have GL -1 geat oil though.

Da
Review №74

Great customer service!

Ro
Review №75

Great service if they dont have your parts in stock they will get it for you in most the same day

En
Review №76

Under staffed. Most parts need to be ordered. Other than that not a bad store. Prices steep on certain items like novelty things for cars.

Te
Review №77

Always have what I need customer service is awsome very helpful staff

Li
Review №78

Helpful

G
Review №79

Service good, the heavy guy is very nice.

Je
Review №80

They were always nice about helping me do things I thought I couldnt ...battery change, wipers etc

Li
Review №81

Wish the parts guys could order the right parts. Just because I am a woman doesnt mean I dont know what Im talking about. Although all the parts places are like that so it shouldnt be a surprise.

Mi
Review №82

Very helpful counter help... Good selection of parts...

Mi
Review №83

I have shopped at this store many times over the last 15 years and the staff has always been knowledgeable, courteous, and very helpful.

Mi
Review №84

Excellent service. The brand is uniform from one store to another.

J
Review №85

Always helpful staff who gives awesome service! Offered free services that would have otherwise cost me hundreds had I gone to a mechanic.

Mi
Review №86

The staff was very helpful and made valid suggestions for my car.

Ro
Review №87

Great service. You will be in and out as long as you know what you looking for. If not the help is great.

Pe
Review №88

Great experience. Parts manager was more than helpful, definitely recommend!

Mi
Review №89

They charge 150.00 dollars to borrow a tool if you leave their property with it. You better run into a problem in their parking lot or have the cash to front the tool. Some much for being a friendly neighbor.

Iv
Review №90

Very inexperienced, ignorant, arrogant staff. Constantly sells wrong parts. Call for a part they tell me they have it and i go there and they dont have it. Staff telling me im wrong and their computers are right. Theres only 1 guy that knows a good deal about vehicles especially old vehicles. He has more knowledge then all of the other workers put together. I always get the right things i need with him. Hes the only real old school parts guy all the ther guys just look at the computer and tell you what the system says. Im getting really aggravated with going there and getting junk, incomplete parts, and wrong parts for my vehicles restoration. Im one step away from using a different parts store.

Br
Review №91

Great number of products and the staff is very knowledgeable

An
Review №92

The customer service is outstandingAnd they are very knowledgeableThe person helping with my windshield wipers purchase also installed them for me! Lets face it who else does that now a days.

Pa
Review №93

They had what I was looking for. And they were also a great help to me.

Ow
Review №94

I waited in line for 20 minutes with one person in front of me. This place is a joke. They should really hire more people if they want to have a personal relationship with each customer

Si
Review №95

Great customer service i reccomend it to anyone who needs minor stuff for their car

Te
Review №96

Good service, usually have my parts cheaper than anywhere else.

Yo
Review №97

Well ran store, from multiple visits. Tim was knowledgeable, efficient, pleasant, and helpful to deal with.

Br
Review №98

Went there to buy a headlight and the guy working that night even offered to install it for me. Service like that is REALLY hard to find these days. Good job Auto Zone!

Ke
Review №99

Have tons of parts in stock and very reasonable prices

Ro
Review №100

The people at this location are super friendly and extremely helpful.

Information
51 Photos
100 Comments
4.2 Rating
  • Address:230 Green Ridge St, Scranton, PA 18509, United States
  • Site:https://autozone.com/locations/pa/scranton/230-green-ridge-st.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A1861&y_source=1_MjQ3MjA3MC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 570-344-3601
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–7PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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