Received the best service ever.

I went here a few days ago and had the best experience! Angel helped me make a decision a couple days previous. She didnt pressure me to pick a phone and answered all my questions professionally. I went back to get the phone she suggested and I am totally impressed. I was having one of the worst days and she even listened to me vent about how my old phone broke! I definitely would recommend this store and her service. T-mobile is very lucky to have her!!

I had to run in and make a payment during the covit 19 outbreak and they process the payment with safety measures in place quickly and efficiently

I had to come here twice, worst customers service ever. If this was the only store to tmobile I would find a new service. Youll have better luck any where else.

Love their staff. Always very helpful. The store manager never fails me, so I love it when I see her. Shes never steered me wrong. As silly as it seems, this location is the best in the area.

Bought my galaxy device here and it came out at a great low price thanks to my salesman.

Store is relatively new. Very nice and well lit inside. The store has the colorful T-Mobile colors on the inside. The staff is friendly and helpful. If youre looking for a smartphone &/or for wireless service, this store will help you out.

If you’re looking for a fast and convenient service you should definitely visit this store. 40 USD package includes one month of free service and 10 GBs of internet. Value for money 💴.

Very helpful service getting a prepaid esim. At first they didn’t know but then they were able to assist calling customer service.

This place totally screwed me and my family. First i could not receive service in my house right in the heart of downtown San Jose. Then they kindly sent me signal extender boxes, which didnt work at all. After 18 months i decided to cancel and turn in my phone to this location. They then lost my phone and charged me over 300.00 in fees. Finally after 3 months they located the phone and told me the account was settled. I spoke to a nice lady that was a corporate manager. She told me that she had notated the account and I would not have to worry about any further charges. Then i get a letter sent to my address that was changed over a year ago saying that sent the account to COLLECTIONS. I received not one phone call! I spoke to 3 different so called managers at the corporate number. They basically said there was nothing that could be done. I have now for the last year been fighting and disputing these collections. T-mobil has refused to help me repeatedly with the collection company. It is only $75 that is in collections, i am fighting this on principle, plus my wife and i are trying to repair our credit to buy a home for our new family. This has set us back at least year. I am writing this in an attempt to get some answers and help from Tmobil. If no help or answers are given i will continue to update on my collections dispute and the havoc it is causing within my family.

Thorough customer service from friendly staff. Assured resolution of a challenging setup.

Pretty misleading with their insurance and upgrade polices. I bought an S8 maybe a week before the new S9 came out and they said i would have to pay off the whole phone before upgrading opposed to paying the difference...

Anytime you charge someone $27 for a new sim card you deserve 0 stars. Ill give 2 since the assistance was quick.

Anthony was pretty awesome on helping me get a new phone for my wife as a surprise. Staff is very helpful, and youre always greeted when walking in.

Great service. Emamuel was aweome. Thank you....☺😍🎉

Came in today, Giselle was very helpful with all my questions would recommend to anyone !

Ray was great. Didnt push me and helped me pick out my phone

Best Customer Service ever !! Shout out to HARVEER PABLA. He went way out of the way to help us out with our problem !! Really grateful ! Not many help customers like this nowadays !

Well staffed. High end models on display.

Had to fight with staff to get a sim card for 1 line of my 8 I have with tmobile

Store refused to sell me the 21 day tourist SIM.

Bought my galaxy 11 here and it came out at a great low price thanks to my salesman

Amazing place, really friendly staff

Bad coustmer services

Helping staff

Reasonably helpful

TMobile Sucks

Okay

There is the Tourist SIM for $ 30.Very easy, the seller first tests whether the cellphone you have brought is compatible. Very good, competent, quick processing.Unfortunately, the T-Mobile coverage in the Bay Area is lousy.

I came for the offer of 2 lines for $ 100, my lines were with other companies and they told me that they could connect them at the end they did not tell me that I had to pay an extra $ 54 just to cross me and when I was connected with them I left 2 days without internet and they gave me another momentary cell number because they could not connect my other line and of the 100 dollars that I only had to pay I ended up paying 154 and the second line I could not use and pay just because they lied to us and I felt ripped off the true because not being transparent with your service and and I dont have a good sign everywhere I go, if you dont want mine to happen to you dont pay for this T-Mobile service