Dino helped me with one of my headlights that went out. He was super fast and very nice. I 100% recommend this Advance Auto Parts location!!

Thanks Karim for all your help and for knowing exactly how to charge my corporate account in store. Great customer service.

Knowledgeable and helpful staff. Great place to buy the spares.

Walked right in the door. Needed a new battery. Was in and out in under 30 minutes. Fabulous service. Highly recommend to car novices such as myself.

Dino was super helpful and friendly, great customer service.

Everything you could possibly need for your automobile, usually in stock or available overnight. Clutch actuator for a 1995 Mitsubishi 3000GT took 3 hours to arrive in store! #trumpthat

Helpful service to a degree. Purchased a light bulb, wiper blades, & an air freshener for my sons car. The sign on the window said free wiper installation but I wasnt asked if I needed assistance with that. Maybe they were too short staffed, they only install certain brands for free, or the gentleman didnt know how to install them. Whatever the reason, not really big deal. I will still shop at Advanced for certain automotive needs.

Placed an online order for in store pickup. Order was supposed to be ready in 30 minutes. The next day, they call me and tell me that the filter I ordered was not in stock. So it took 15 hours for them to realize that they didnt have the part I ordered in stock. I would not order from Advance ever again.

The customer service at this location is above and beyond. Josh and Dino are knowledgeable, down to earth and really care about giving the customer a long term solution to their problems not just slapping a band aid on a Gun shot wound and calling it good as new. I’ll be coming back to this location specifically for the service I received here!

Horrible experience. I was even more so shocked that corporate was there and didn’t even try to rectify my concerns.

Really not happy with the customer service at this location. I wanted to walk right out as soon as I walked in but I really needed to get a part changed on my car. It was like I was a complete inconvenience to the worker there. Will never go back here or recommend this place. AutoZone is way better and nicer to customers who need help.

Chuck was very helpful with getting my car parts

Great staff.. Very helpful

Came in to get a replacement headlight bulb and was treated like I was stupid and didnt know anything about my headlights because they are xenon hid bulbs.

The salesperson was very helpful I really appreciate it. I think he went above and beyond even came out to my car to try and help me get the radiator cap off.

I was running around looking for a new car battery and Autozone pretty much did nothing for me. However, i decided to try advanced auto parts and I called and spoke with Deno and he was a great help with recommending what car battery I should get as well as installing it. Even though it was a pretty busy store, he managed to get my new battery in with no issues! Will definitely come back for future car needs

While at the store purchasing a new battery the associates (Rosa) was very nice and helpful. She brought my battery outside and installed it. Great service

I went to this location by mistake, having called ahead about a part I required. Boy, am I glad I did!They knew about my vehicle, knew is was a European model and directed me to the original part I was looking for (OEM Dipstick). They had educated me about this vehicle and origins, and although they found the correct part number, they didnt have one in stock.After some consideration and research, they directed me to the Universal, taught me where to measure and set the cap and so far, the part has worked out well.If I am ever in the need for anything vehicular, I will be certain to come back to this location.

I have a business account with this store.Its really hard to do business for myself when another business fails to perform. Its very unfortunate that my colleagues and I have dealt with so much BS from this particular store. Customer service is mediocre at best. Between the New Jersey bomber and his attitude towards customers to other employees complete lack of simple automotive knowledge behind the counter, Its pretty rough. Hopefully the Regional manager will perform a talent check at this store soon.

Tonny thank you so much for your hel ! He is the best guys !!

Unable to find my part that was paid for and ordered online the night before. I ordered it online because it said the part was in stock and ready for pick up the following morning after 20 minutes of waiting they were unsuccessful in locating this part I asked for a refund and walked out the door.

Great service and selection but this time around was sold the wrong tool.

The woman at this location. A Latina. Northern accent. She’s been at this location for a while. She is on point!! I would trust anything that comes out her mouth. Every part I’ve ordered and any advice she’s given on my car had been 1000% correct. Hands down. I’m thankful she is on point because she represents for the population you don’t normally see under a car hood. Keep doing your thang Boss Lady. You’re the G.O.A.T 🙌🏽...

I guess most of the positive reviews are either very old or fake, because this store service has been going downwards for the last two years.A few days ago after having problems with a car battery purchased from Advance auto I went to have it tested and the guy who assist me (Deno) with a bad attitude refuse to test it stating that the battery should be good because it was purchased less than 2 years ago . After insisting for a test he sigh very rudely and went out with what it seemed like a dollar store multi-meter and said the battery is fine. Not happy with his test I decided to go to Oreilly down the street for a second opinion. At Oreilly a friendly representative went with a machine to test my battery and in front of me show the test results where clearly states bad battery. Thinking it could be a fluke I decided to pass by Autozone for a test as well and got the same result as Oreilly. The next day I went to Advance auto again and for my bad luck got the same guy (Deno) with the same bad attitude and told me he cannot replace the battery until I make some kind of special maintenance he was offering to do at my home!. I refuse his service and ask for another test. He told me he can do it but I have to wait 45 min to have the test, I left the battery and came back an hour later, to my surprised he supposedly performed the test 5 minutes after I left the store and give me the results saying it was good!.I gave up and went to Oreilly and got a new battery.

Super helpful staff.

Its a hit or miss at this location. I head over to the merchant walk store if Im using advanceTried it out again today and i wont be back to that location they are horrible at there job. Im sick of having to drive back up there because they cant give me the right part........

Went to pick up some supplies for my car. Christhian was very knowledgeable and helped select the best parts for my needs. I recommend this store

An amazing experience! Yesterday my alternator stopped working. I was very frustrated because, I had many things going on. I called Advance and spoke with Brooke. She was very pathetic and confidently told me that we were going to work it out, and she did in a big way. She not only found the best price on an alternator and had it transferred to her store within an hour, she also found my new best mechanic nearby to install the alternator. Everything was resolved in a couple of hours and I was on my way down the road. I now be doing all of my auto parts shopping at this location. Everyone/company should take a fundamental lesson from my friend Brooke and, do unto others as you would have them do to them.

UPDATE : Customer service did attempt to contract me. When I called back, the rep didnt know what the other rep wanted. That was that...I bought a replacement headlight, but when I got to my mechanic, he had a lightbulb & put it in for me. I go to return this headlight with my receipt 2 days later, the cashier said I switched it out for a cheaper headlight bulb that my car didnt take/used. He was going to refund my purchase for $5 less then what I paid. I told him, I didnt go to the shelf to get the bulb myself. Their clerk looked it up in the system, just as he did, & she got the wrong bulb but rang me up for the bulb the system stated. He remained adamant that he was going to refund the money for the bulb I gave to him until I asked for the mgr & said that Id have the video & inventory records pulled since they have cameras on the registers. The mgr, over his shoulder, told the man to give me back my money. They dont have to worry about this argument with me again. Too many other parts stores to go to

Brooke really helped me with finding the right product to purchase for my vehicle. She displayed exemplary customer service and went over and beyond to make sure I was taken care of.#satisfiedcustomer-Michelle

Didnt have the special oil I needed but were helpful in looking up what I needed

Best auto parts store ever

Went to advance auto to get a alternator and they told me over the phone that they had my brand and model in stock which they didn’t but, Emanuel took great care of me he was polite through the whole process and showed great customer service towards me . If I had to come back to that store I will always look for him !

They have always been cordial and helpful to me. I am not an auto mechanic, but I do basic maintenance on my car.

Chuck is amazingly knowledgeable And if extremely friendly .Helped with every question i had about my car

Enjoy ordering online then going in-store to pick items up so quickly

I bought a new battery for my vehicle Buick Verano 2013 online after pick up I return to my house (for my husband)to install the new battery detail my husband works with an Auto parts Company (that means he knows what hes doing), we return to Roswell location store explain the problem and wanted to exchange the battery since that one was not good Anthony was very polite told us they were there to help us but keep saying the battery was good but my car wasnt working he insisted try again we tried one more time than it didnt work yet. Not happy I called the Auto parts customers service I talked to Shanton on the phone she said you can go back in a different store and exchange or ask for your refund since Roswell location only had 1 type of my battery We got the car went to Alpharetta Auto parts Trent was very polite and gave an idea to charge more the battery since the voltage was low( that was the message from my car) we waited 30 minutes until the battery gets more charge ok no problem fingers crossed that this time it will work no it didnt I am going back there tomorrow and I will ask for my refund they dont seem to be acceptable to exchange the battery or offers my refund the guy there even told in front of me he didnt want to get a red flag I didnt say anything but I was thinking to myself coming from a customer service background Customers are always right and one more time you are looking to yourself not for the customers Oh well I learned my lesson And tomorrow will be the last time that I will enter that store I wont shop there anymore .

Went in for spark plugs. Gal behind the counter was knowledgeable enough to know gap and widen or push down, depending on which plug. Two choices in stock, different off the line default gaps.She may have learned that these have almost needle thin diameter electrodes compared to the typical Champions encountered in say a 4.0L inline 6, or 5.0L V8s of the Jeep variety.And I wonder if the requires less Voltage” but makes a larger or hotter spark, I read somewhere is just marketing hype, or a report of facts that result in noticeable advantages in practice.Better spark yet less peak Voltage ? is a curious concept. Will have to see about that for fun.Back to this store- it is well organized, clean, and you can enjoy live music from the bar and grill next door on Friday evenings. No trash did I see in the parking lot. The waste receptacles outside were not overflowing, the store is clean- and for an auto parts store, pristine in terms the cleanliness.Open til 9 is great as well.Great store and the people behind the counter make it so.The people behind the counter at this store

Advance is conveniently up the road from us in the town of Roswell. Theres never been a time they couldnt help myself and my family with parts and advise.

Ive been going here for years and its always been a good experience. They sold me something defective recently and they more than made it right. I appreciate what they do for their customers and Ill always go back to this store.

One takes a 2015 car with an eco system. to change a battery and they dont want to do it. If they are not going to change it. specify what type of battery if they can change

This is my local auto shop, nothing but good things to say about this place. Staff are always polite, welcoming and willing to help. Even when Ive gone in there for advice, or help taking my tail light housing off and not bought anything theyve always been willing and able. Wish more places were like this.

Chuck at this location was very helpful in figuring out an issue that I had. He went above and beyond with advice and even helped get me started with the solution.

Great customer service! I can tell his knowledge of automobiles is pretty high because every question I asked he did not have to go to his computer to verify !

Good service techs knew what wanted/requested, no wasted time. Outstanding people!!😪😎

Got the part I nreded, and found the perfect telescoping flashlight/magnet tool while waiting on line.

Great customer service, very clean and organized, kind and friendly!

Most items in stock will order others fast delivery mostly

Customer service slow

Advance Auto Parts has always pulled me out if a jam with my car. Ordering on line and store pickup is easy. If for some reason it is the wrong part they move swiftly to make it right.

They always have the right parts

Im giving this location five stars because I called about a problem with some parts I purchased online on Amazon (the service number on my product went to a machine), and the representative (TJ was his name I think?) was kind enough to help me even though I hadnt purchased the parts from Advance Auto Parts. Its nice to see staff care enough to help even if youre not shopping with them.

Good people, but the could listen to there costumers a little better.

Emmanuel and Brannon were incredibly helpful. Made my long day as a teacher better. Thank you!!!

Very good experience. Knowledgeable staff... Totally organized.

They would not help me install my brake lights . That’s the only reason I came to them. Other stores are helpful this store is not!

Good service, if they dont have what you need they will order it or tell you where to get it.

I hate this store, never available help around. Looks like now its getting better. Maybe I can start shopping here again

Great service, online and in store

The store was clean and the staff was efficient.The entrance is hard for me to see as i approach it and the parking lot only has one entrance so theres no 2nd chance before passing by.

We are a neighboring car dealership. Whether your looking for small parts big parts or accessories these guys have it. With a knowledgeable staff to assist everytime they always have the parts and supplies I need when I need them. Great group of people and management is awsome.

Knowledgeable staff at this location. Always helpful.

Good customer service. Can find the parts I need for my car easily.

Love this location ! Renae is my all time favorite ! Shes very sweet & shes a great help ! I love seeing her face everytime I come here ❤❤

Gregg was awesome, he went above and beyond to help me pick my part

I can’t believe this store is still around. You can’t even see the sign. They have few useful items in stock and staff is pretty unknowledgable.

Waited too long to pay.

Anthony took forever to find the part I purchased online. Then stopped looking for my order to answer the phone when the other employee wasnt doing anything. Then took a personal call.

Advance has the best discounts online. great service at this branch.

Very helpful staff, even fitted a new car battery for us. Competitive on price too.

Friendly staff

Takes a few minutes to get help but overall experience was ok

Not very personable or informed. Gave misinformation over the phone and acted as though they didnt want to be bothered

Always great service and products

Except the best/ very nice professional people

Very helpful. Willing to help and loan before aales.

Oliver was VERY helpful to me!

Incredible experience.. They are professional, patient and then helped me special order what they did not have in stock..

Gave me the wrong part twice in a row, and the wrong receipt, wouldnt answer phone. Finally went to the Alpharetta location and they tried to call the store to figure out the receipt problem and no one picked up, twice. The manager at the Alpharetta store just handed me the new and correct parts I needed and said she would handle the receipt problem from there. So Alpharetta gets a 5 star in my book

Love this place!!

Very helpful guys working there!

The guys that work here are super helpful!

Helpful staff. Thanks.

I said I would never use this store again. . This time you got me back!!

Good prices, helpful staff.

Nice staff always trying to help.

We enjoy the staff at this location!

Very hepfull even though not mechanics. The store has a large collection of many different tools and parts.

Extremely unprofessional. Started screaming at me in the parking lot and threatened to tow my car. Will never ever do business with Advanced Auto Parts again and will be calling corporate! Beware of the animals at this store.

My favorite place to buy from

Helpful store employee.

Very helpful employee

Staff friendly & helpful.

I was treated very well

Great nice people

Friendly, helpful staff.

Good deals

Great service.

Workers answered questions, but not helpful with the repair.

No one spoke to us. Asked us if we needed anything but stared at us. The guy at the register was extremely slow and barely looked at us.