I feel Auto Stop has always been fair. They are the only auto mechanic I will use.

Amazing shop. A great,fair priced,honest shop to take your vehicle! Highly recommended to anyone and everyone

Women owned business so the ladies can trust the prices. Honest service. They are always busy but doesnt that say something?? Highly recommended

They did a good job on mytahoe

Best people, best service, best place to go. Cannot recommend enough

This is and has been my regular go to Auto repair shop for more years than I care to remember. They fix things right the first time and their prices are very fair. Great people. Never a problem.

Courteous straight forward down to earth people what more can you ask for

The best shop in town and the Most. Honest

Auto Shop is the best place to go. Friendly and good reasonable prices. I wouldnt go anywhere else. They are the best

Love this place they get the job done

I was charged 516 dollars for exhaust and my car is still loud.

I am from Buffalo (not Rochester) and had an accident in a city Im not familiar with. John (the owner) was very customer oriented and helped me through a towing issue and fixed my car with what I believe was very transparent, honest and fair pricing (wasnt a small job). Above all, I havent yet encountered a mechanic I feel I can trust until I brought my car into this shop. I knew nothing about any of the local auto shops but this one had the best reviews in Rochester and I now know why. John, Shane and team all got my car running again with great customer service. Would highly recommend.

The people are very nice and helpful and with that being said I went in to get my taillight bulb put in and left with the light assembly broken. It was not broken when I took it in and they say they didnt do it. Idk just gonna go elsewhere and have it fixed

They treat you like family

Great service.

Thank you for the excellent service that I received today! Any future auto service that I require will be done here. My hats off to Marcie and the guys. Thank you again.

Im known for doing my research in finding the right place to take my care for repairs...every time i need a repair done i always end bk up at the Auto Stop...their prices are more than fair, the employees are good people and explain in detail what needs to be done...i always leave the shop knowing i was treated well.

Make a appt, prompt, efficient service, Give your business to the small business owners, they keep our city going.

I would highly recommend using these guys for all your car needs. They give fair pricing and are upfront about any costs. Ive had quite a bit of work done on both of my cars and I am extremely satisfied.

I came to the Auto Stop for the first time when I had a problem with my power steering a few months back. My neighbor had been bringing his cars to Bruce for years and strongly recommended him. I was immediately impressed when I got to the shop, everyone was attentive and gave me a very accurate quote for my car. When I came to pick it up it was on time and the price was exactly what they said it would be. Ill be coming back here again.

Past experiences were all good this last time,some definitely went through my vehicle all my expensive shades were missing, worker are thieves or my car was left outside unlocked

This is the most negative review that I have ever written. I usually share my positive experiences and, rarely, do I write negative reviews. However, wasting $700 and being put in a life threatening situation is enough of a reason for me to write a review that is four thousand words long. To summarize what follows, the Auto Stop installed old brakes on my wifes MINI, sent her back home in a car that leaked braking fluid, promised to refund a part of the $700, caused me to loss yet another $100, stated that upon consulting their attorney they were not obligated to do anything, and said that their business was facing closure. Now, the details, if you are interested:I had been a loyal customer of Marcies (the owner of the Auto Stop) for most of the three and a half years that I lived in Rochester, NY. During that time Ive come to their shop multiple times with my 2014 Mazda3 and my wifes 2011 MINI. The service was always good, communication better than your average shop. However, things took a sudden turn at the end of 2019. I moved to MD in November while my wife stayed in Rochester for few more months. In December she took her MINI to the Auto Stop for brake job -- rear breaks, including calipers, were replaced. Run her about $700. It was Friday. While she drove the car during the weekend she called me saying that all brake lights came on. I told her to go back to the shop, which she did. She called me saying that the car was barely braking but she made it to the shop; the mechanics have told her that all braking fluid leaked and she was lucky to have made it; they proceeded to fix, i.e. tighten whatever wasnt, added (or flushed) the fluid and let her go at no charge. Having heard that I was in a shock -- it was only luck that my wife wasnt driving to visit me in MD that weekend as that could have resulted in her loosing her brakes while driving at the PA highway (with 70mph speed limit!). I was frustrated but trusted that it was an honest mistake. Fast forward to February of 2020, my wife joined me in MD. As soon as I saw her drive I heard and saw that her rear brakes were in terrible condition -- extremely rusted, flaking, and chipped. I did not believe that these had been installed new. I was upset but kept calm. I went to a local shop whose mechanics confirmed that the brake rotors, pads, and calipers were all in bad shape; calipers were shot. I conveyed the findings to Marcie over phone and told her directly that I would like to obtain a refund -- at least partial -- as I had to have the entire brake job re-done. My multiple phone calls with Marcie were difficult to say the least. She offered fixing the brakes if I came back to her shop which I did not want to do as I believed that driving few hundred miles on these brakes was dangerous. She stated that she might be able to do a partial refund for the parts. I agreed as that was better than nothing. I had the local shop fix the brakes again and give me back the old calipers (which I had to pay extra $100 for as shops normally send old calipers to manufacturers for a discount on the new ones). I shipped the old calipers back to the Auto Stop as agreed with Marcie. Upon receiving the calipers, Marcie asked me for receipt from my local shop who took them off. For the next three weeks I havent heard from Marcie so I called her again in the beginning of April to check on my partial refund. Marcie answered the phone and stated that it was impossible that these calipers were installed in December (my point exactly), that had I gone to her in person with the MINI she would have had the brakes fixed, and that she was waiting to talk to her supplier. At this point I have lost my hope for any refund. Marcie made it very clear that I am not getting the $700, not even part of it, back. She made sure to tell me that she had checked with her attorney as far as what her responsibility is and that she was not responsible to provide any sort of remedy.

Ive been going here for about 2 years now and Ive never had any issues. To my knowledge they are honest and Ive never had them try to push fixing anything other than what I came in for. Always get right in to fixing my car when i have an appointment, no waiting around like Ive had with some other places. Theyve always kept me updated on the progress towards the car if its taking a while as well, and theyve even offered to give me a ride if needed.

There is no better shop in the City of Rochester! Top Integrity! Always there in a pinch and always honest and reasonable! Shane and the entire team deserve 1000+ STARS! I drive all the way from BROCKPORT to use there superior service!

They always do great work, get your car back very quick, and are super clear about all costs. Marcy the owner is amazing to work with, most reliable shop Ive been to in the in the city.

2500 miles away from home where my family owns several shops, I trust I found an awesome family business that is close by and knowledgeable. As long as Im here they will be my go to shop.

Great guys down at the shop! Just went there to get my state inspection. They were polite, quick, and honest. Id go back there again!

Great mechanics will be upfront and honest about what your car needs wont try to do more than necessary great service

Very hard to find an honest mechanic. I usually try to do all work on my car because most places usually overcharge and arent always honest. I needed something small done, have a tire swapped from one rim to another. I called and even though they were closing in half an hour on a holiday weekend, the guy told me to come in soon so they could get it done. When I got there the staff was very friendly and helpful. They took my car in right away and got the job done fast. Great place and will definitely go back if I need work done I cant do myself. Thank you Auto Stop. You guys are the best.

Awesome mechanics. Friendly service. Fair prices.

For 26 years Ive been coming to Bruces Auto Stop, these guys are the greatest. I cant count the number of times I thought I needed some expensive repair and Bruce got me done for way less. Hes helped me with everything, even last minute emergency repairs.

All these other places that work on cars can take a lesson from these people.when I say awesome I mean awesome.they will take good care of you.garrenteed

Excellent service. Very fair and honest. I would never consider taking my vehicles anywhere else.Bob Andressi

Ripoff. They wanted to charge $70 just to read my engine code. I could buy a used code-reader myself for that price! When I asked if I could borrow their code reader and check it myself, they said no. Avoid them.

Very honest. I was prepared to pay over $1,500 for extensive repairs, they found out it was only a $40 fix. Hows that for honesty!

Marci is knowledgeable,and the mevhanics treat your vehicle like you were their family

Great shop honest people excellent service

Very honest and diligent, I wouldnt take my car anywhere else.

Bruce is the best by far, he is running a first-class operation at the Auto Stop. Hes helped me out when Im in a bind many a time and he always has great prices. If anything big ever happens to my car I know I can trust him and his mechanics to give me good advice.

I started to hear a lot of noises when I drive, after hours of researching online, I decided to give The Auto Stop a try. Its about 30 mins away from where I live and my expectation was high. Turned out the price was very fair. They showed me what was wrong and what they can do to fix the problem. Staff were very friendly and helpful, especially Bruce. While I was waiting, I saw many returned customers came by with homemade desserts and I knew that I was at the right place.The Auto Shop saved me $200-$300 if I went to a different place and Im very happy with the work they done. Highly recommend this place for automotive repairing.

The provide great service. The work is done well and I can trust them with anything. Theyve helped me out a couple times, I wouldnt go anywhere else!

Fantastic service, I can trust them for a fair price and not trying to sell me something I dont need.I know what I am talking about, I taught auto mechanics for 25 years before retiring.

This auto shop totally lacks professionalism. I needed my vehicle repaired and called them to see if they would be able to work on it. After they agreed, I arranged to have my vehicle towed to the facility where they subsequently refused to accept the vehicle and had it sent back to my residence. The reason: they didnt want it. I incurred over $100 in towing fees because of this! I ended up having my vehicle repaired at 12 Corners Mobil in Brighton. Unless you like throwing money away on unreliable and unprofessional mechanics, I suggest you stay away from The Auto Stop!!!

Thank you for your kindness. An idiot light went on and they checked it out and it was fine. Thank you!

Good prices always tell you whats going on with your car before doing anything to it

Theyve taken great care of my cars of the years and thats why I keep bringing them back to them. Very reliable and honest to their customers.

Went in for inspection they failed me because my horn didnt work,They said fix it and ill pass.i made they repair and went back 2 weeks later and they failed me for a brake rotor they said it ROTTED OUT since i had last been there. I left and went directly to another inspection station and passed no problem! This place is all about the sale. the nicer the vehicle the more chance of being extorted. they are selectivley lenient on inspections and will sell you repairs you dont need, typically brake work because they like doing them.im a mechanic of 20 years and have experienced this several other over the years. Bad buisness,however it did come with a smile 😞

I have never had a bad experience with the guys at this shop! They are honest and professional and they know what theyre doing!!!

Always great service!

I am thankful that I found such trustworthy group of guys. Im always worried that because I dont really know much about cars that mechanics are going to rip me off, but The Auto Shop is always the better price.

Great people. Fair prices. My go to shop!!!

Wonderful place to have work done on your car. Honest and fair.

Under new management. Paid 400 and my car was much worse than when we I dropped it off. Please avoid at all cost. The positive reviews are about the old management!!!!!!

Best around, honest work

No one understands GMC Jimmys and Chevrolet Blazers and S10 trucks better than Auto Stop. The whole team is fantastic but Shane and Eric incredible mechanics.

They treat you like family. Ask for Eric.

The business answered all my questions and didnt overcharge me.

So so

Fair, honest, and upfront people. I *will* be returning.

Bad Service!! Went to get an oilChange and they tried to tell me I had all these issues with my car, totaling over $1000 bucks! Luckily I went to another place and they told me there was no issue but needing rotors. this place SCAMS! They areNot trustworthy mechanics at all!!

Good place

Worst Attitudes Ever I will never do business with Auto Stop again. Bruce has no idea what customer service is. I am going to a dealership from now on, I would rather pay more then deal with him.

Nice staffing

To expensive

Good service

Average mechanic

Great garage