Can’t say enough positive comments about my experience with MotoSport Roanoke. I called looking for a Suzuki DR 650 and had the good fortune to be connected to Jeff in sales. He was helpful, knowledgeable, friendly and professional. He took my deposit over the phone and I made the 6 hour trip a few days later to pick up the bike. When I arrived the bike was serviced and everything was in order. The paperwork was easy and quick so we were on our way in about 30 minutes.I’ve probably purchased 100 vehicles during my lifetime and this was by far the smoothest transaction of them all.

The service dept was great. I was on a road trip and my front tire needed more balance beads, they had them in stock. They allowed me to pull my bike around and fill it with beads and the. Provided me with air to get back on the road. Appreciate them allowing me to take some time and space from them even though All I bought was a bead kit from them.

Followup Visit: I again visited this multiple-brand dealership. I wanted to see the Yamaha motorcycles, especially the relatively new Tenere 700. The very large building which has a very large showroom space was again, mostly empty. There was only 1 Yamaha motorcycle on display (!), a 250cc dirt bike. A single salesperson was the only employee I saw. He was staring blankly at a laptop computer - he might have been playing solitaire for all I know. There were two other customers walking around the mostly empty showroom, but the salesperson showed zero interest and never looked up to acknowledge or interact with any of us - and we were only 5 feet away. Is this shop going Out of Business?Original Review: This dealership is a big, mostly empty warehouse. Yes they are dealers for many, many brands of motorcycles, but they have very little stock - little-to-nothing to see, few bikes to sit on or talk about. Worst still, the salespeople knows little or nothing about most of the bikes you might ask about. Here is his response then I asked 2-3 questions about the new Tenere 700 - he said I dont know, we carry so many models, its impossible to learn details about each one. So they end up knowing little or nothing about the products they sell (thats after they ask you if you want to order one sight unseen)!

Great customer service, knowledgeable about the products. Worked with me and was able to help me take my first bike home!!

Great dealership with very knowledgeable parts counter. Great selection of MX gear and helmets.

I will never buy anything from this place(other then a part, maybe). Ive bought 2 brand new Honda dirt bikes in the past year from Waynes Cycle in Waynesboro. I tried to purchase from Motosport, but my run in with the Salesperson was not a pleasant one. For some reason I happen to get this person everytime. Hes cocky, but also chauvinistic. He has made several comments about leaving the woman in the car and likes to interrupt me everytime I try to speak. That doesnt impress me. The parts department is knowledgeable, but side conversation is nonexistent.

Went for a new helmet, they were extremely helpful & informative. Even helped me get my proper measurements. Will be back again

Great sales guys and super helpful! Lots of accessories and parts.

Great people, kind and knowledgeable. Good helmet selection with competitive pricing. Helped me and my grandpa load up my new bike in the back of our truck. Glad to have done business with Motorsport Roanoke.

Richard was very helpful with all my questions. Thanks so much.See you soon.

These guys are top notch. If you have a problem with your bike bring it here these guys are very nice also.

Everyone seemed pleasant and the place was busy, but never once did the salespeople ask if they could help me when they finished with their customers. They went for the couples rather than the single lady. They have great inventory, but cant tell you about the experience because I left when they failed to give me one!

These guys are SUPER nice and helpful. I highly recommend them, in particular Richard Leftwich, if you need assistance purchasing a youth ATV. Very patient, friendly, knowledgeable and extremely helpful.

Good parts supply with friendly staff. Motorcycle inventory? Whats that? More about parts supply, which they are good at, than a dealer.

Was looking to purchase a new motorcycle, got there and stood around for 20 minutes before the guy even got out his chair. Then he preceded to help the couple that came in after us. When he got to us he was very short, almost like he had better things to do. So we went to SRS motorsport in Greensboro, NC. they took really good care of us. Brought a 2021 Honda CBR 1000rr.

I went in hoping to see a particular bike that had been online and did not see it. The Triumph salesman had a customer at his desk and the BMW fellow was on the phone. I hung around for about 20 minutes with no assistance so I left.

Walked in looking for some accessories and a helmet to replace my old one. Was in there for over 45 minutes and found some nice looking ones. I figured Id be spending around $800. After several people walked by me several times without so much as an acknowledgment that I wasnt a part of the displays or even a hello, I left. I guess I didnt look like I had enough money to be in there. Pitty! Id heard so much positive about this place. Traveled over an hour for a wasted trip.

This place is absolutely the best! I was on a 14 day cross country motorcycle trip from Harrisburg, Pa to Naples, Fl. Im riding a 98 Honda ST1100. My 1st stop, Troutville, Va, I hear a loud noise coming from my front wheel hub. The next morning I rode to Motosport, was the 1st customer in the door. I told my story to Ryan Johnson in the service department, and learned he had a 2 week waiting period for service. That didnt sound good, thought my trip was over. He seemed to understand how important it was to me to continue my trip if possible. Ryan arranged to have the next tech available to take a quick look at my bike. The person who worked on my bike, I dont know his name, Im sorry to say, was outstanding! Within a few minutes, he has determined what my problem was, a missing bolt on my ABS sensor, was what was making the noise, fixed it, and got me back on my trip inside of 45 minutes! They charged me just $24.00 to get me back on the road. I love these guys. If you need to buy a motorsport vehicle, or need service on one, there is nobody better to go to than Motosport Roanoke.

Helpful staff, clean facility, but all dealerships are low on inventory.

The mechanics did a superb job on my 2009 Honda Ruckus.

Awesome place to shop, great customer service!

Recently purchased a new bike from these guys. Jason, Ron, and Dave were awesome guys to work with. My wife and I both agree this was the smoothest vehicle purchase we have ever had.

Loved it.quality service. got to go in and check out few bikes i was interested in.chose the most awsome entry level sportbike on the market.and i simply absolutly love it.👍 ☝ highly recommended.

Excellent! Bought a brand new 4 wheeler today. The sales people were ready to answer questions but not pushy. Love the place!!! I cant remember his name but the gentleman with the shark tattoo was awesome! Thank you again for the great service!!!

Had an excellent experience purchasing my Ryker 900 today. Big thanks to Jeffrey Fralin and the rest of the team

Great place. Great service manager. Thank you John for your heip.

Asked service dept to check over bike, specifically wheels for spoke tension / truing during a recall / tire change appointment. Instead of doing that, they charged me for a chain clean and lube I didnt ask for (in addition to the half hour for diagnosis) and didnt check out the wheels at all. I can tell because the bike developed a pretty bad front end hop after I picked it up. I got home, jacked it up and found plenty of dead-pitched spokes. This negates the convenience of them changing the tires because I will now have to pull the front wheel off and tire (so around 45m of the labor they charged me) to do the truing work myself now. They also over-torqued the bolts on the front fork pinches / brake caliper bolts causing the front wheel to not spin as freely as it should. Now Im having to go over the rest of my bike to make sure nothing else is messed up =/ Not recommended.Edited to reply: Improper torque or assembly procedure of the front brake caliper bolts (I.E. not torqueing them down with the brake lever depressed, etc) can cause drag which is what I was experiencing and had to fix myself, ~1/3 of the calipers rotation was dragging- but its fine now, I fixed it. I honestly have zero issue paying money to support a shop I trust (and wouldnt think twice about an extra half hour of work if I did), but the extra work was never approved by me and insisting that I did doesnt really help things. Even if it was an unsafe condition no one likes a surprise charge from a service shop without notice, the same way they dont like being charged to have specific things looked at neglected. I understand that mistakes / miscommunications happen and will be happy to update my review if contacted to make things right.

Parts department did not help, I was trying to get parts for Honda Forman atv bought there new and would not look up Vin numbers

Have had decent experiences getting my bike inspected there- always easy to get it in, and the service folks are nice, but they never seem too interested in selling me a new one. Last time I got a sales guy to talk to me, he suggested I look up the details online. It appears that they don’t think women buy motorcycles.

Great place for all your outdoor power needs. Excellence service from the parts guys.

Very friendly,and helpful staff.

These guys really hooked me up. I am riding the Mid Atlantic Back Country Discovery Route and tore up my front drive sprocket and shaft. They took the time to look at the bike and retap the threads and nut and got everything back together so we could finish the ride. They went above and beyond in thier service department. A+ service and fresh coffee to boot at a very fair price. Thanks again!

Bought brand new bike took 2 and a half hours to inspect it …. Kept telling us 15 more mins and it’s been an hour since we saw the tech riding it around the parking lot anyway first time buying new and once again I’ll preach to buy used still sitting out here waiting I’ll update if it’s a long enough wait to annoy me again

State inspection out fast

Good shop! Pretty dirt scootas!

Quick easy and friendly.

Great customer service!

Very nice people friendly know what they are talking about honest

Purchased a 2017 Can Am outlander, I put 10 EASY miles on it. I burnt the belt, its not a huge issue. It happens, especially since it was the original. Then found that the shift arm base was cracked. Was kept together by a zip tie. They had to see it if they inspected it like I was told they do. Sent pics of the issues to the salesman. All I got was to call service. No one has reached out to me what so ever. I asked for someone to call me. Been 2 weeks and nothing. I never asked for much in return but to possibly buy the 20 dollar part and send it to me and I would fix it. But nothing

Great Parts Department and great machines

Fair prices and had what I needed in one day

What a motorcycle dealership should be!

Great place good service.

If you are in the market for a motorcycle, 4wheeler, or any other power sports equipment, this is the place. Very nice staff. Richard in sales was very professional and straight forward. Great selection of helmets and apparel as well. The showroom was well organized and they also have nice clean restrooms for their customers.

First class showroom. All you need.

Friendly inventory low at this point.Like the people.

Have not purchased from them but great selection. Reasonable prices. Friendly helpful staff. I felt welcomed. Will return

Just a note to say thanks for the great service. I showed up at the shop late on the 24 of June with a punctured rear tire and over heard the service manager Niel on the phone and the service department sounded very booked up which did not sound good for me. When Niel finished on the phone he starting talking to me he looked out the window at my bike and saw we were on a road trip he quickly said he could get one of his technicians to look at it and would have us on the road by 6 and he did. So a big thanks to Niel and the technician Mike, Im sure getting a tire to change near closing is not fun. The service was great if I could give an award I would but you will have to accept my thanks. The shop has been added to the groups list.

I’m never ordering from Motorsport again. They ship certain items USPS through a shipping partner and you wait forever not knowing anything about where your package is or when it will arrive because the tracking number they give you just says USPS hasn’t received it yet. This status shows for well over 7 days. Unacceptable!! I’m waiting on a front brake line for my bike. I wasn’t able to ride last weekend because of the sub-par delivery times!! Orders in the past have been delayed for this same reason. Covid-19 is not a valid excuse when I order from other places (revzilla, eBay, summit racing) and they have zero issues getting me my parts in a timely manner. Ditch your USPS shipping partner because they’re making you lose customers!!!

The service department reminds me of a simpler time when there were people who needed jobs without the qualifications of a certified mechanic. My bike was here for 20 days and came back to me worse than before and $1200 dollars poorer. The communication skills between them and myself were less than subpar, the description of services were only outlined on my invoice and the bike didnt function as it should. Would not recommend.

A great place to shop with a large selection of riding gear, motorcycles, ATVS and much, much more! Very clean store with a great staff!

I have nothing but good things to say about this shop. They have a very knowledgeable parts staff that is always going the extra mile to get me what I need and a good sales team that will take time with you and make sure you get a deal you are happy with. I have bought a few bikes there over the last couple of years and buy almost all of my parts there. I would highly recommend checking them out.

Awesome help. Brooke down IN THE PARKING LOT OF THE STORE. These guys, 3 of them, after the store closesod a beautiful Saturday afternoon, they stayed when they could have gone fishing and found a loose battery cable... Fixed in a jiffy. Got to enjoy AC after hours and a safe ride 5 hrs from home! Thanks Star guys!

Hardly ever get a salean to greet you. Did talk to the previous owner a while back. Just found out they are not owned by the previous owner, who has a sales shop in Harrisonburg, VA. Will go visit him to buy before I buy from Motosport Roanoke. Drove down to the N. S. Carolina border to save 2k on a bike. Well worth the trip.

Noticed my Ducati 959 had a bald tire showing metal threading, while riding South on 81, and this was the closest shop - Mike in service and the Parts Dept hooked me up with a replacement and installed it ON THE SPOT even though they were closing soon..... this allowed me to continue to my destination and ride the Dragon the next day w my father - thanks guys for helping a troubled traveler and be sure of my prayers for all of you.... Fr Brian

I was very happy with my recent buying experience with Star City and Phil. Phil was knowledgeable about the inventory which is always nice. I went in knowing what bike I was interested in and let them know that I was a serious buyer but needed a test ride before Id commit to buying anything. They obliged, I was able to test out the model bike that I was interested in and they worked with me on a price. Walked out a day later with my new fz-09!

Very friendly and knowledgeable staff. Great prices and if they do not have it in the store they can order it at a reasonable price. The mechanics put a set of tires on my bike and cleaned the chain for free.

Ordered a set of tires for my bike, Bridgestones, decent price. Had the service department install them, I requested a chain cleaning and lube as well. When I got the bill there was no charge for the cleaning. Thought that was pretty cool of them. As well, my total cost for service was under the estimate I was given. Top notch place.

Great Shop and Great People

Star City Power Sports has a very good stock of bikes, is well stocked with accessories and the service department has consistently treated me well. The staff is knowledgeable and friendly. Give them a visit

Went to Star City in April wanting to buy a street bike. My salesman was Phil, who is very knowledgable and incredibly helpful. I decided to buy a used street bike (>30,000 miles, over 12 years old) against his recommendation (since Im not an experienced bike guy). I drove it home and the next day it wouldnt crank. I took it back in my trailer expecting to hear, you were informed that you were buying a used product as is. Instead Phil went straight to talk to management and said he only bought this bike yesterday-- and they accepted the bike back and give me for trade-in value! I was shocked and very impressed. I took the trade-in value I was given and ended up buying a brand-new bike. All in all, my experience at Star city was excellent!

Had a great experience with my purchase at Start City Power Sports. The sales staff was helpful, knowledgeable and most of all friendly. I had a model I wanted and even though it was not in stock, I was not pressured into a similar model they had on the floor. Thanks Team!

Very professional group of people. None of the attitude you get with some of the other dealers. Even though I live 75 miles away, this is where I go to get all of my work done. I know it will be done right the first time and I wont have more issues when I leave than I came in with. It is my opinion that they are honest and down to earth people.

I have been a customer here since 2008, initially as someone who bought accessories and had some service work done. My early experiences were fine. I think they have improved as a store and as an organization over those years. I bought a new Concours in 2011 and the experience was okay (new salesman at the time). Three years later, I traded and dealt with the same salesman and the whole process was much much better. Jeff in finance is a good guy too. The whole transaction was great. In regard to comments about used bikes Ive read below, its true that as a retail store they have to mark up the price on used bikes to turn a profit, but thats where haggling comes in.

Salesman was great but I think you need more people to help you out with the bikes and how to load on a trialer and to show you all the details

The 5 star rating goes to service Neal and his service team are amazing. He always takes care of my bikes as fast as possible. With great communication and work.

Really great and expedient service.

Went to Star City ready to buy a bike. The salesman was nice and patient but wouldnt let me take a test ride. They wouldnt even let me test a used version of the bike I wanted. No test ride, no buy. Prices were high too. Waste of time, but at least I didnt wast my money. Ill buy somewhere else.

Awesome variety of bikes/atvs and huge selection of clothes and accessories. Service is slow and when special orders are placed they can take a week or more to come in for pick up. Other than that I love Star City Power Sports. I always find something I wish I could own out there.

When we arrived last Saturday they served us breakfast! We were looking for helmets and Sid assisted us and helped us get two really nice ones. If you need anything in accessories or parts see Sid! Hill take of you and we will definitely be back.

Star City is awesome to deal with!! Not only in parts and service but we have also bought 2 bikes here and that process is smooth and easy too!! They are always available for questions and recommendations as well! Thank you Star City!!

Purchased a bike from here and they were super helpful... More importantly Ive been a lookie loo dozens of times and still just as helpful. Had to return some gear and they were GREAT about it. Great place.

Website said they had the tires drove almost 2 hours said that they didnt have them also said that it was only one other shop in Roanoke so lies all the way around. Only reason for one star is it wouldnt post without a star

Almost nothing in stock

The guys at starcity powersports are awesome. Naturally I dropped my parked bike and had to replace my lever and foot peg. I brought them new parts and within 20 minutes I was back on the road. Through it they were friendly and professional. These guys know what they are doing.

I wouldnt buy a bike here at MotoSport Roanoke or anything.. based on what I have heard about what one of the managers posts on Facebook. Apparently one of the managers or possibly one of the owners, (his name is Jeffrey Parker) posts on different Facebook groups saying he doesnt believe peoples stories they post, harasses them with negative comments and spreads conspiracy theories. Thats alarming behavior for a manager or owner of a business. It has scared me away as a potential customer.

Every time I walk through the doors I feel like a pampered celebrity. ... the staff is always very helpful and knowledgeable. .. they definitely go above and beyond to take care of their customers

Just picked up a new bike. Phil was awesome. Bent over backwards to work with me on a great deal. Highly recommend these guys.

SCPS has a monopoly in Roanoke and it is hard to work with them to be honest. I was in touch with one of the new Sales Persons who recently joined their team Phil. He was great to work with but never really understood what i wanted. Forget test riding a Demo bike, they didnt even start a bike until i was about to walk out. I let them run my credit (Hard inquiry) and was approved. Even after that i was not satisfied i should walk out with a Bike thats sitting on their inventory for last 9 months. They were not convinced i was a serious buyer or not.. Its hard to tell. My experience turned from Great to absolutely disgusted when i started questioning more about the bike i singled out & ready to ride out with. I was really disappointed that the deal didnt go through but these are the rules they stick with. Overall only place with a large inventory but ! you have to do your own Homework on the bikes/Prices.

A relative went by here with their ATV and my boyfriend went with them. Star City Power Sports has some disrespectful employees! First of all they called my relative and my boyfriend by kid... They are grown men. Not kids.... Then my relative told them he had the ATV since 2010 and they replied to him No you didnt.. I dont believe you. When asked why they didnt believe him because he KNOWS when he bought his ATV, the staff said I can look and tell its a 2014 model or older. Well, they were dead WRONG. It is indeed a 2010. They should watch what they say and think before they speak. They thought for sure it was a 2014 or older. My relative and boyfriend just walked out of the place. I wouldnt listen to anything these people say. Ive also heard the manager (apparently his name is Jefferey) is full of hot air.

I came with a loose piece of my motorcycle in hand, asking for help figuring out where to put it back. Not only did the relair service guys let me disassemble the bike on their parking lot while helping me to locate where the part goes, but they looked into the bike service manual to find out. Aftr that they hooked me up with antifreeze to top up what I had, and did not let me pay for any of this. Great service and very helpful for a biker on a trip!

Great place. Nice selection of bikes.

Coming out of Mich for a sporty Motorcycle ride through your wonderful area my I think it will survive sport rear tire turned into crap it wont make the trip back before cords are showing. I was thrilled that not only did they have the tire I wanted but they were able to help me get it put on Sat morning, very quickly. I fact, even as big a hurry as I was in to hopefully join back up with my group before they passed by the area, I was not ready when they had me done an ready to ride.Thank you guys for the wonderful service and pricing. I wouldnt hesitate to return again if required.Russ M - Kawi 2006 ZX-6R

The service department was very helpful and professional. The Business Manager Jeff Dillon, assisted me in a jam when I needed to have emergency work done on my motorcycle. The entire staff at Star City Power Sports got the work done with excellence.

Approximately 1200 miles from home, waking up in the morning in an unfamiliar City to an unfamiliar noise and not feeling safe to ride, the Star City service team squeezed in my bike to an already busy schedule and fixed the problem in addition to a quick overall service check.The delay to our trip agenda was minimal, and I had the peace of mind that my bike would get me back home safe to Ontario...which it did!!!Thank you Star City Powersports Service team!!!

I love too visit one some day and buy a 125cc scooters

Their customer service is horrible. My husband and son went to visit their shop before 5:30 on a Friday and no one even talked to them until 5:50. Then they didn’t want to answer any questions because they wanted to leave. You shouldn’t advertise being open until 6 if you’re not going to actually wait on customers until 6. Some people work every day including Saturday and Friday afternoon is the only time they can accommodate. People were very disrespectful.

These guys were so helpful from start to finish with info. Financing and delivery. Would recommend!

I was riding on the Blue Ridge Parkway on my way back to New York when I realized I was in desperate need of new tires. Even though I ride a Triumph, a bike not typically serviced by Star City Powersports, the staff understood my dilemma and helped me out. Doug and Evan were both friendly and knowledgeable. Thanks for getting me home!

I had some recall work done on my aquatrax and they were fantastic, I cannot say enough good things about my experience with them.I would not hesitate to buy new from them or have them do service work. Very professional crew.Thanks again guys!!

Great people awsome service

Sales staff is unhelpful and arrogant. Not interested in selling me a new bike unless I was ready to pay retail. You wont get a good price on a bike here. If you are buying a bike, be sure to check out other dealers. SCPS my be the largest shop around with a good selection of bikes, but the sales staff ruins it. Parts department has one good employee who was helpful to me.

I live across the state from Roanoke, but Star City is the only place around that will perform an ECU-Unleashed Flash. Adam Kellam and his crew are top notch. Adam was exceptionally helpful from start to finish. He went out of his way to make sure that the flash would be ready on my day off, and the communication was excellent. I arrived, he dropped what he was doing, pulled the ECU, and I was headed back home in no time. No waiting for a bunch of people ahead of me, etc. I wish we had such great dealers locally. Kudos! Ill be back for an FZ-9.

Walked in and looked around for about 30 minutes and not a single employee acknowledged me. This was on a slow rainy day so Im glad they have too much business to be concerned. Maybe this is why they are the only Victory dealer that has 2013 inventory left; they cant sell a lifesaver to a drowning man-

Service is great. Staff is terrific. Travis has helped me often with ordering parts and always takes the time to answer my questions. My 1996 VN1500D is in their service dept. as I speak.

I always get treated fairly here. Definitely recommend this business

They sold my husband and I a white diesel mule, took our deposit only to call us and tell us they couldnt get the machine for 6 weeks to 2 months because it wasnt being made currently. This is the dealer that is causing all the problems

Clowns! These cats are not interested in helping you or treating you fairly. They gave me a ridiculous diagnosis and estimate for work that ended up being a cheap, minor repair at another shop. They shouldnt be trusted.

Good selection of new and used motorcycles and usually lower prices than you can find online for accessories.

Whenever Ive need something they were quick to help. Never speak out of their element and always find the right answer.